Paper by Tomasz Janowski in the Government Information Quarterly: “The Digital Government landscape is continuously changing to reflect how governments are trying to find innovative digital solutions to social, economic, political and other pressures, and how they transform themselves in the process. Understanding and predicting such changes is important for policymakers, government executives, researchers and all those who prepare, make, implement or evaluate Digital Government decisions. This article argues that the concept of Digital Government evolves toward more complexity and greater contextualization and specialization, similar to evolution-like processes that lead to changes in cultures and societies. To this end, the article presents a four-stage Digital Government Evolution Model comprising Digitization (Technology in Government), Transformation (Electronic Government), Engagement (Electronic Governance) and Contextualization (Policy-Driven Electronic Governance) stages; provides some evidence in support of this model drawing upon the study of the Digital Government literature published in Government Information Quarterly between 1992 and 2014; and presents a Digital Government Stage Analysis Framework to explain the evolution. As the article consolidates a representative body of the Digital Government literature, it could be also used for defining and integrating future research in the area….(More)”
We are data: the future of machine intelligence
Douglas Coupland in the Financial Times: “…But what if the rise of Artificial Intuition instead blossoms under the aegis of theology or political ideology? With politics we can see an interesting scenario developing in Europe, where Google is by far the dominant search engine. What is interesting there is that people are perfectly free to use Yahoo or Bing yet they choose to stick with Google and then they get worried about Google having too much power — which is an unusual relationship dynamic, like an old married couple. Maybe Google could be carved up into baby Googles? But no. How do you break apart a search engine? AT&T was broken into seven more or less regional entities in 1982 but you can’t really do that with a search engine. Germany gets gaming? France gets porn? Holland gets commerce? It’s not a pie that can be sliced.
The time to fix this data search inequity isn’t right now, either. The time to fix this problem was 20 years ago, and the only country that got it right was China, which now has its own search engine and social networking systems. But were the British or Spanish governments — or any other government — to say, “OK, we’re making our own proprietary national search engine”, that would somehow be far scarier than having a private company running things. (If you want paranoia, let your government control what you can and can’t access — which is what you basically have in China. Irony!)
The tendency in theocracies would almost invariably be one of intense censorship, extreme limitations of access, as well as machine intelligence endlessly scouring its system in search of apostasy and dissent. The Americans, on the other hand, are desperately trying to implement a two-tiered system to monetise information in the same way they’ve monetised medicine, agriculture, food and criminality. One almost gets misty-eyed looking at North Koreans who, if nothing else, have yet to have their neurons reconfigured, thus turning them into a nation of click junkies. But even if they did have an internet, it would have only one site to visit, and its name would be gloriousleader.nk.
. . .
To summarise. Everyone, basically, wants access to and control over what you will become, both as a physical and metadata entity. We are also on our way to a world of concrete walls surrounding any number of niche beliefs. On our journey, we get to watch machine intelligence become profoundly more intelligent while, as a society, we get to watch one labour category after another be systematically burped out of the labour pool. (Doug’s Law: An app is only successful if it puts a lot of people out of work.)…(More)”
How Collaboration and Crowdsourcing are Changing Legal Research
Susan Martin at Legal Current/ThomsonReuters: “Bob Ambrogi, lawyer, consultant and blogger at Law Sites, spoke at a well-attended session this morning at the American Association of Law Libraries (AALL) Annual Meeting. Titled “Playing Well With Others: How Collaboration and Crowdsourcing are Changing Legal Research,” Ambrogi’s presentation began with a light-hearted scolding of lawyers and legal professionals who simply “aren’t very good at sharing.”
“Crowdsourcing requires sharing and lawyers tend to be very possessive, so that makes it difficult,” said Ambrogi….
Why would a legal researcher want to do this? To establish credibility, according to Ambrogi. “Blogging is another way of doing this. It’s a good example of pulling together all the commentary out there so it lives in one place,” he said. “The more we can tap into the collective knowledge out there and use professionals to share their own legal materials in one central space…that’s a real benefit.”
Ambrogi then shared some examples of crowdsourcing gone wrong, where sites were built and abandoned or simply not updated enough to be effective. Examples include Spindle Law, Jurify and Standardforms.org.
He then went on to showcase three examples of great crowdsourced sites:
- casetext
- Wex, from Cornell University Law School’s Legal Information Dictionary (LII)
- CanLII Connects from the Canadian Legal Info Institute
So how can lawyers learn to play well with others? Ambrogi offered the following tips, in closing:
- Make it easy to contribute
- Make it rewarding to contribute
- Make the content useful to others
- Success will breed success. (More)”
The Art of Changing a City
Antanas Mockus in the New York Times: “Between 1995 and 2003, I served two terms as mayor of Bogotá. Like most cities in the world, Colombia’s capital had a great many problems that needed fixing and few people believed they could be fixed.
As a professor of philosophy, I had little patience with conventional wisdom. When I was threatened by the leftist guerrilla group known as FARC, as hundreds of Colombian mayors were, I decided to wear a bulletproof vest. But mine had a hole cut in the shape of a heart over my chest. I wore that symbol of confidence, or defiance, for nine months.
Here’s what I learned: People respond to humor and playfulness from politicians. It’s the most powerful tool for change we have.
Bogotá’s traffic was chaotic and dangerous when I came to office. We decided the city needed a radical new approach to traffic safety. Among various strategies, we printed and distributed hundreds of thousands of “citizens’ cards,” which had a thumbs-up image on one side to flash at courteous drivers, and a thumbs-down on the other to express disapproval. Within a decade, traffic fatalities fell by more than half.
Another initiative in a small area of the city was to replace corrupt traffic police officers with mime artists. The idea was that instead of cops handing out tickets and pocketing fines, these performers would “police” drivers’ behavior by communicating with mime — for instance, pretending to be hurt or offended when a vehicle ignored the pedestrian right of way in a crosswalk. Could this system, which boiled down to publicly signaled approval or disapproval, really work?
We had plenty of skeptics. At a news conference, a journalist asked, “Can the mimes serve traffic fines?” That is legally impermissible, I answered. “Then it won’t work,” he declared.
But change is possible. People began to obey traffic signals and, for the first time, they respected crosswalks. Within months, I was able to dissolve the old, corrupt transit police force of about 1,800 officers, arranging with the national police service to replace them.
….
This illustrates another lesson we learned. It helps to develop short, pleasing experiences for people that generate stories of delightful surprise, moments of mutual admiration among citizens and the welcome challenge of understanding something new. But then you need to consolidate those stories with good statistical results obtained through cold, rational measurement. That creates a virtuous cycle, so that congenial new experiences lead to statistically documented improvements, and the documentation raises expectations for more welcome change.
The art of politics is a curious business. It combines, as no other profession or occupation does, rigorous reasoning, sincere emotions and extroverted body language, with what are sometimes painfully cold, slow and planned strategic interactions. It is about leading, but not directing: What people love most is when you write on the blackboard a risky first half of a sentence and then recognize their freedom to write the other half.
My main theoretical and practical concern has been how to use the force of social and moral regulation to obtain the rule of law. This entailed a fundamental respect for human lives, expressed in the dictum “Life is sacred.” My purpose was to create a cosmopolitan culture of citizenship in which expressions like “crimes against humanity” would find a precise operational meaning….(More)”
‘Smart Cities’ Will Know Everything About You
Mike Weston in the Wall Street Journal: “From Boston to Beijing, municipalities and governments across the world are pledging billions to create “smart cities”—urban areas covered with Internet-connected devices that control citywide systems, such as transit, and collect data. Although the details can vary, the basic goal is to create super-efficient infrastructure, aid urban planning and improve the well-being of the populace.
A byproduct of a tech utopia will be a prodigious amount of data collected on the inhabitants. For instance, at the company I head, we recently undertook an experiment in which some staff volunteered to wear devices around the clock for 10 days. We monitored more than 170 metrics reflecting their daily habits and preferences—including how they slept, where they traveled and how they felt (a fast heart rate and no movement can indicate excitement or stress).
If the Internet age has taught us anything, it’s that where there is information, there is money to be made. With so much personal information available and countless ways to use it, businesses and authorities will be faced with a number of ethical questions.
In a fully “smart” city, every movement an individual makes can be tracked. The data will reveal where she works, how she commutes, her shopping habits, places she visits and her proximity to other people. You could argue that this sort of tracking already exists via various apps and on social-media platforms, or is held by public-transport companies and e-commerce sites. The difference is that with a smart city this data will be centralized and easy to access. Given the value of this data, it’s conceivable that municipalities or private businesses that pay to create a smart city will seek to recoup their expenses by selling it….
Recent history—issues of privacy and security on social networks and chatting apps, and questions about how intellectual-property regulations apply online—has shown that the law has been slow to catch up with digital innovations. So businesses that can purchase smart-city data will be presented with many strategic and ethical concerns.
What degree of targeting is too specific and violates privacy? Should businesses limit the types of goods or services they offer to certain individuals? Is it ethical for data—on an employee’s eating habits, for instance—to be sold to employers or to insurance companies to help them assess claims? Do individuals own their own personal data once it enters the smart-city system?
With or without stringent controlling legislation, businesses in a smart city will need to craft their own policies and procedures regarding the use of data. A large-scale misuse of personal data could provoke a consumer backlash that could cripple a company’s reputation and lead to monster lawsuits. An additional problem is that businesses won’t know which individuals might welcome the convenience of targeted advertising and which will find it creepy—although data science could solve this equation eventually by predicting where each individual’s privacy line is.
A smart city doesn’t have to be as Orwellian as it sounds. If businesses act responsibly, there is no reason why what sounds intrusive in the abstract can’t revolutionize the way people live for the better by offering services that anticipates their needs; by designing ultraefficient infrastructure that makes commuting a (relative) dream; or with a revolutionary approach to how energy is generated and used by businesses and the populace at large….(More)”
White House to make public records more public
Lisa Rein at the Washington Post: “The law that’s supposed to keep citizens in the know about what their government is doing is about to get more robust.
Starting this week, seven agencies — including the Environmental Protection Agency and the Office of the Director of National Intelligence — launched a new effort to put online the records they distribute to requesters under the Freedom of Information Act (FOIA).
So if a journalist, nonprofit group or corporation asks for the records, what they see, the public also will see. Documents still will be redacted where necessary to protect what the government decides is sensitive information, an area that’s often disputed but won’t change with this policy.
The Obama administration’s new Open Government initiative began quietly on the agencies’ Web sites days after FOIA’s 49th anniversary. It’s a response to years of pressure from open-government groups and lawmakers to boost public access to records of government decisions, deliberations and policies.
The “release to one is release to all” policy will start as a six-month pilot at the EPA, the Office of the Director of National Intelligence, the Millennium Challenge Corporation and within some offices at the Department of Homeland Security, the Defense Department, the Justice Department and the National Archives and Records Administration….(More)”
The case for data ethics
Steven Tiell at Accenture: “Personal data is the coin of the digital realm, which for business leaders creates a critical dilemma. Companies are being asked to gather more types of data faster than ever to maintain a competitive edge in the digital marketplace; at the same time, however, they are being asked to provide pervasive and granular control mechanisms over the use of that data throughout the data supply chain.
The stakes couldn’t be higher. If organizations, or the platforms they use to deliver services, fail to secure personal data, they expose themselves to tremendous risk—from eroding brand value and the hard-won trust of established vendors and customers to ceding market share, from violating laws to costing top executives their jobs.
To distinguish their businesses in this marketplace, leaders should be asking themselves two questions. What are the appropriate standards and practices our company needs to have in place to govern the handling of data? And how can our company make strong data controls a value proposition for our employees, customers and partners?
Defining effective compliance activities to support legal and regulatory obligations can be a starting point. However, mere compliance with existing regulations—which are, for the most part, focused on privacy—is insufficient. Respect for privacy is a byproduct of high ethical standards, but it is only part of the picture. Companies need to embrace data ethics, an expansive set of practices and behaviors grounded in a moral framework for the betterment of a community (however defined).
RAISING THE BAR
Why ethics? When communities of people—in this case, the business community at large—encounter new influences, the way they respond to and engage with those influences becomes the community’s shared ethics. Individuals who behave in accordance with these community norms are said to be moral, and those who are exemplary are able to gain the trust of their community.
Over time, as ethical standards within a community shift, the bar for trustworthiness is raised on the assumption that participants in civil society must, at a minimum, adhere to the rule of law. And thus, to maintain moral authority and a high degree of trust, actors in a community must constantly evolve to adopt the highest ethical standards.
Actors in the big data community, where security and privacy are at the core of relationships with stakeholders, must adhere to a high ethical standard to gain this trust. This requires them to go beyond privacy law and existing data control measures. It will also reward those who practice strong ethical behaviors and a high degree of transparency at every stage of the data supply chain. The most successful actors will become the platform-based trust authorities, and others will depend on these platforms for disclosure, sharing and analytics of big data assets.
Data ethics becomes a value proposition only once controls and capabilities are in place to granularly manage data assets at scale throughout the data supply chain. It is also beneficial when a community shares the same behavioral norms and taxonomy to describe the data itself, the ethical decision points along the data supply chain, and how those decisions lead to beneficial or harmful impacts….(More)”
Using social media in hotel crisis management: the case of bed bugs
Paper by Bingjie Liu et al: “This study extends the tourism crisis management model to include social media, concerning the role of monitoring and responding. With a specific focus on the hotel industry, this study aims to provide greater insights into the state of the art in crisis management and aid in better response to health related crises.
Findings
This paper discusses the use of social media at different phases of managing a bed bug crisis, which include risk reduction, readiness, response, and recovery. Recommendations are also provided for hotel managers to combat health related crises that are fought out on social media.
Social media has helped to bridge the communication gap between customers and hotels. Bed bug infestations are a growing health crisis and have obtained increasing attention on social media sites. Without managing this crisis effectively, bed bug infestation can cause economic loss and reputational damages to hotel properties, ranging from negative comments and complaints, to possible law suits. Thus, it is essential for hoteliers to understand the importance of social media in crisis communication, and to incorporate social media in hotels’ crisis management plans.
This study serves as one of the first attempts in the hospitality field to offer discussions and recommendations on how hotels can manage the bed bug crisis and other crises of this kind by incorporating social media into their crisis management practices….(More)”
Interactive app lets constituents help balance their city’s budget
Springwise: “In this era of information, political spending and municipal budgets are still often shrouded in confusion and mystery. But a new web app called Balancing Act hopes to change that, by enabling US citizens to see the breakdown of their city’s budget via adjustable, comprehensive pie charts.
Created by Colorado-based consultants Engaged Public, Balancing Act not only shows citizens the current budget breakdown, it also enables them to experiment with hypothetical future budgets, adjusting spending and taxes to suit their own priorities. The project aims to engage and inform citizens about the money that their mayors and governments assign on their behalf and allow them to have more of a say in the future of their city. The resource has already been utilized by Pedro Segarra, Mayor of Hartford, Connecticut, who asked his citizens for their input on how best to balance the USD 49 million.
The system can be used to help governments understand the wants and needs of their constituents, as well as enable citizens to see the bigger picture when it comes to tough or unappealing policies. Eventually it can even be used to create the world’s first crowdsourced budget, giving the public the power to make their preferences heard in a clear, comprehensible way…(More)”
Why Protecting Data Privacy Matters, and When
Anne Russell at Data Science Central: “It’s official. Public concerns over the privacy of data used in digital approaches have reached an apex. Worried about the safety of digital networks, consumers want to gain control over what they increasingly sense as a loss of power over how their data is used. It’s not hard to wonder why. Look at the extent of coverage on the U.S. Government data breach last month and the sheer growth in the number of attacks against government and others overall. Then there is the increasing coverage on the inherent security flaws built into the internet, through which most of our data flows. The costs of data breaches to individuals, industries, and government are adding up. And users are taking note…..
If you’re not sure whether the data fueling your approach will raise privacy and security flags, consider the following. When it comes to data privacy and security, not all data is going to be of equal concern. Much depends on the level of detail in data content, data type, data structure, volume, and velocity, and indeed how the data itself will be used and released.
First there is the data where security and privacy has always mattered and for which there is already an existing and well galvanized body of law in place. Foremost among these is classified or national security data where data usage is highly regulated and enforced. Other data for which there exists a considerable body of international and national law regulating usage includes:
- Proprietary Data – specifically the data that makes up the intellectual capital of individual businesses and gives them their competitive economic advantage over others, including data protected under copyright, patent, or trade secret laws and the sensitive, protected data that companies collect on behalf of its customers;
- Infrastructure Data – data from the physical facilities and systems – such as roads, electrical systems, communications services, etc. – that enable local, regional, national, and international economic activity; and
- Controlled Technical Data – technical, biological, chemical, and military-related data and research that could be considered of national interest and be under foreign export restrictions….
The second group of data that raises privacy and security concerns is personal data. Commonly referred to as Personally Identifiable Information (PII), it is any data that distinguishes individuals from each other. It is also the data that an increasing number of digital approaches rely on, and the data whose use tends to raise the most public ire. …
A third category of data needing privacy consideration is the data related to good people working in difficult or dangerous places. Activists, journalists, politicians, whistle-blowers, business owners, and others working in contentious areas and conflict zones need secure means to communicate and share data without fear of retribution and personal harm. That there are parts of the world where individuals can be in mortal danger for speaking out is one of the reason that TOR (The Onion Router) has received substantial funding from multiple government and philanthropic groups, even at the high risk of enabling anonymized criminal behavior. Indeed, in the absence of alternate secure networks on which to pass data, many would be in grave danger, including those such as the organizers of the Arab Spring in 2010 as well as dissidents in Syria and elsewhere….(More)”