Citizen Engagement through ICT


AGORA Brief – May 2015: “Communication has come a long way in recent years.  The ‘90s brought us the first widely available internet browser (1993) and the first mobile phone with an internet connection (1996).  The past decade saw the evolution of these tools into new digital networks and resources: FlickR and Facebook in 2004; Youtube in 2005, and Twitter in 2006. Today, 10% of the world’s population has a fixed internet subscription and almost 30% has a mobile subscription, with the figures doubling in developed countries. Additionally, there are now 7.1 billion mobile phones and 1.9 billion smartphones with an internet subscription (ITU figures).

Parliaments around the world have embraced ICT and other new technologies at varying rates, and to varying degrees of success. The great majority of legislatives now have a website and many of them are active on social media networks. Some have gone further still, piloting mobile constituency offices, virtual hearings and a whole range of digital platforms designed to improve communication between citizens and their representatives.  Yet, countless opportunities for better use of these technologies go unexplored.

This brief illustrates how new technologies can better connect parliament with the people it represents.  It discusses the use of ICT in administration, the adoption of social media, the development of citizen engagement platforms and the strategies employed by parliamentary monitoring organisations.  It also offers suggestions on how to keep costs down and mobilise support. …(More)”

India asks its citizens: please digitise our files


Joshua Chambers in FutureGov: “India has asked its citizens to help digitise records so that it can move away from paper processes.

Using its crowdsourcing web site MyGov, the government wrote that “we cannot talk of Digital India and transforming India into a knowledge society if most of the transactions continue to be physical.”

It is “essential” that paper records are converted into machine readable digital versions, the government added, but “the cost of such digitisation is very large and existing budgetary constraints of government and many other organisations do not allow such lavish digitisation effort.”

Consequently, the government is asking citizens for advice on how to build a cheap content management system and tools that will allow it to crowdsource records transcriptions. Citizens would be rewarded for every word that they transcribe through a points system, which can then be recouped into cash prizes.

“The proposed platform will create earning and income generation opportunities for our literate rural and urban citizens, develop digital literacy and IT skills and include them in the making of Digital India,” the government added.

The announcement also noted the importance of privacy, suggesting that documents are split so that no portion gives any clue regarded the overall content of the document.

Instead, two people will be given the same words to transcribe, and the software will compare their statements to ensure accuracy. Only successful transcription will be rewarded with points….(More)”

Facebook’s Filter Study Raises Questions About Transparency


Will Knight in MIT Technology Review: “Facebook is an enormously valuable source of information about social interactions.

Facebook’s latest scientific research, about the way it shapes the political perspectives users are exposed to, has led some academics to call for the company to be more open about what it chooses to study and publish.

This week the company’s data science team published a paper in the prominent journal Science confirming what many had long suspected: that the network’s algorithms filter out some content that might challenge a person’s political leanings. However, the paper also suggested that the effect was fairly small, and less significant than a user’s own filtering behavior (see “Facebook Says You Filter News More Than Its Algorithm Does”).
Several academics have pointed to limitations of the study, such as the fact that the only people involved had indicated their political affiliation on their Facebook page. Critics point out that those users might behave in a different way from everyone else. But beyond that, a few academics have noted a potential tension between Facebook’s desire to explore the scientific value of its data and its own corporate interests….

In response to the controversy over that study, Facebook’s chief technology officer, Mike Schroepfer, wrote a Facebook post that acknowledged people’s concerns and described new guidelines for its scientific research. “We’ve created a panel including our most senior subject-area researchers, along with people from our engineering, research, legal, privacy and policy teams, that will review projects falling within these guidelines,” he wrote….(More)

Digital Democracy


Digital Democracy is a product of the Institute for Advanced Technology and Public Policy. The new online platform features a searchable database of California state legislative committees hearings, allowing the user to search videos by keyword, topic, speaker or date. Digital Democracy is a first of its kind tool because it will transcribe all legislative hearing videos and will make the transcriptions available to users in their searchable entirety. These data rich transcripts represent an entirely new data set that is currently unavailable to the public. Additionally, sophisticated meta tags attached to the transcripts will enable users to run in depth analytics to identify trends and relationships. A robust database of all speakers will track individual participants’ testimony, positions, and donation and gift histories.

This project is pushing beyond the technical challenges of providing mere access to information, instead focusing on how this new data set can be meaningfully interpreted and acted upon. Tools within the system will allow a user to quickly and easily search, locate, view, clip, and share this information and opinions on Facebook, Twitter, YouTube, Google+, and other social media platforms. The video clips will provide dynamic content for grassroots mobilizers, online media outlets, bloggers, professional associations, and government watchdogs.

Digital Democracy has been deployed as a one year beta to provide searchable video files of available California state committee hearings for the 2015 legislative year….(More)”

Governing the smart city: a review of the literature on smart urban governance


Review by Albert Meijer and Manuel Pedro Rodríguez Bolívar in International Review of Administrative Sciences: “Academic attention to smart cities and their governance is growing rapidly, but the fragmentation in approaches makes for a confusing debate. This article brings some structure to the debate by analyzing a corpus of 51 publications and mapping their variation. The analysis shows that publications differ in their emphasis on (1) smart technology, smart people or smart collaboration as the defining features of smart cities, (2) a transformative or incremental perspective on changes in urban governance, (3) better outcomes or a more open process as the legitimacy claim for smart city governance. We argue for a comprehensive perspective: smart city governance is about crafting new forms of human collaboration through the use of ICTs to obtain better outcomes and more open governance processes. Research into smart city governance could benefit from previous studies into success and failure factors for e-government and build upon sophisticated theories of socio-technical change. This article highlights that smart city governance is not a technological issue: we should study smart city governance as a complex process of institutional change and acknowledge the political nature of appealing visions of socio-technical governance….(More)”

Cops Increasingly Use Social Media to Connect, Crowdsource


Sara E. Wilson at GovTech: “Law enforcement has long used public tip lines and missing persons bulletins to recruit citizens in helping solve crime and increasing public safety. Though the need for police departments to connect with their communities is nothing new, the array of technologies available to do so is growing all the time — as are the ways in which departments use those technologies.

In fact, 81 percent of law enforcement professionals use sites such as Facebook and Twitter on the job. And 25 percent use it daily.

Much of law enforcement is crowdsourced — Amber alerts are pushed to smartphones, seeking response from citizens; officers push wanted information and crime tips to users on Facebook and Twitter in the hopes they can help; and some departments create apps to streamline the information sharing.

Take the Johns Creek, Ga., Police Department, which has deployed a tool that allows additional citizen engagement and crowdsourcing…..Using a mobile app — the SunGard Public Sector P2C Converge app, which is branded specifically for Johns Creek PD as JCPD4Me — the department can more smoothly manage public safety announcements and other social media interactions….

Another tool cops use for communicating with citizens is Nixle, which lets agencies publish alerts, advisories, community information and traffic news. Citizens register for free and receive credible, neighborhood-level public safety information via text message and email in real time.

The Oakland, Calif., Police Department (OPD) uses the platform to engage with citizens — an April 17, 2015 post on Oakland PD’s Nixle Community feed informs readers that the department’s Special Victims Section, which is working to put an end to sex trafficking in the city, arrested five individuals for solicitation of prostitution. Since Jan. 1, 2015, OPD has arrested 70 individuals from 27 cities across the state for solicitation of prostitution.

Nixle allows two-way communication as well — the Tip Watch function allows anonymous tipsters to send information to Oakland PD in three ways (text, phone, Web). Now OPD can issue a passcode to tipsters for two-way, anonymous communication to help gather more information.

On the East Coast, the Peabody, Mass., Police Department has used the My Police Department (MyPD) app by WiredBlue, which lets citizens submit tips and feedback directly to the department, since its creation….

During the high-profile manhunt for the Boston Marathon bombers in 2013, the FBI asked the public for eyewitness photo and video evidence. The response from the public was so overwhelming that the server infrastructure couldn’t handle the massive inflow of data.

This large-scale crowdsourcing and data dilemma inspired a new product: the Los Angeles Sheriff’s Department’s Large Emergency Event Digital Information Repository (LEEDIR). Developed by CitizenGlobal Inc. and Amazon Web Services, LEEDIR pairs an app with cloud storage to help police use citizens’ smartphones as tools to gather and investigate evidence. Since its creation, the repository was used in Santa Barbara, Calif., in 2014 to investigate riots in Isla Vista.

Proponents of LEEDIR say the crowdsourcing system gives authorities a secure, central repository for the countless electronic tips that can come in during a crisis. Critics, however, claim that privacy issues come into play with this kind of policing. …(More)”

A new approach to measuring the impact of open data


 at SunLight Foundation: “Strong evidence on the long-term impact of open data initiatives is incredibly scarce. The lack of compelling proof is partly due to the relative novelty of the open government field, but also to the inherent difficulties in measuring good governance and social change. We know that much of the impact of policy advocacy, for instance, occurs even before a new law or policy is introduced, and is thus incredibly difficult to evaluate. At the same time, it is also very hard to detect the causality between a direct change in the legal environment and the specific activities of a policy advocacy group. Attribution is equally challenging when it comes to assessing behavioral changes – who gets to take credit for increased political engagement and greater participation in democratic processes?

Open government projects tend to operate in an environment where the contribution of other stakeholders and initiatives is essential to achieving sustainable change, making it even more difficult to show the causality between a project’s activities and the impact it strives to achieve. Therefore, these initiatives cannot be described through simple “cause and effect” relationships, as they mostly achieve changes through their contribution to outcomes produced by a complex ecosystem of stakeholders — including journalists, think tanks, civil society organizations, public officials and many more — making it even more challenging to measure their direct impact.

We at the Sunlight Foundation wanted to tackle some of the methodological challenges of the field through building an evidence base that can empower further generalizations and advocacy efforts, as well as developing a methodological framework to unpack theories of change and to evaluate the impact of open data and digital transparency initiatives. A few weeks ago, we presented our research at the Cartagena Data Festival, and today we are happy to launch the first edition of our paper, which you can read below or on Scribd.

The outputs of this research include:

  • A searchable repository of more than 100 examples on the outputs, outcomes and impacts of open data and digital technology projects;
  • Three distinctive theories of change for open data and digital transparency initiatives from the Global South;
  • A methodological framework to help develop more robust indicators of social and political change for the ecosystem of open data initiatives, by applying and revising the Outcome Mapping approach of IDRC to the field…(You can read the study at :The Social Impact of Open Data by juliakeseru)

Nepal Aid Workers Helped by Drones, Crowdsourcing


Shirley Wang et al in the Wall Street Journal: “….It is too early to gauge the exact impact of the technology in Nepal relief efforts, which have just begun amid chaos on the ground. Aid organizations have reported hospitals are overstretched, a shortage of capacity at Katmandu’s airport is crippling aid distribution and damaged roads and the mountainous country’s difficult terrain make reaching villages difficult.

Still, technology is playing an increasing role in the global response to humanitarian crises. Within hours of Saturday’s 7.8-magnitude temblor, U.S. giants such as Google Inc. and Facebook Inc. were offering their networks for use in verifying survivors and helping worried friends and relatives locate their loved ones.

Advances in online mapping—long used to calculate distances and plot driving routes—and the ability of camera-equipped drones are playing an increasingly important role in coordinating emergency responses at ground zero of any disaster.

A community of nonprofit groups uses satellite images, private images and open-source mapping technology to remap areas affected by the earthquake. They mark damaged buildings and roads so rescuers can identify the worst-hit areas and assess how accessible different areas are. The technology complements more traditional intelligence from aircraft.

Such crowdsourced real-time mapping technologies were first used in the 2010 Haiti earthquake, according to Chris Grundy, a professor in Geographical Information Systems at the London School of Hygiene and Tropical Medicine. The technology “has been advancing a little bit every time [every situation where it is used] as we start to see what works,” said Prof. Grundy.

The American Red Cross supplied its relief team on the Wednesday night flight to Nepal from Washington, D.C. with 50 digital maps and an inch-thick pile of paper maps that help identify where the needs are. The charity has a mapping project with the British Red Cross, Doctors Without Borders and the Humanitarian OpenStreetMap Team, a crowdsourced data-sharing group.

Almost a week after the Nepal earthquake, two more people have been pulled from the rubble in Katmandu by teams of international rescuers. But hope for finding more survivors is waning. Photo: Sean McLain/The Wall Street Journal.

Mapping efforts have grown substantially since Haiti, according to Dale Kunce, head of the geographic information systems team at the American Red Cross. In the two months after the Haiti temblor, 600 mapping contributors made 1.5 million edits, while in the first 48 hours after the Nepal earthquake, 2,000 mappers had already made three million edits, Mr. Kunce said.

Some 3,400 volunteers from around the world are now inspecting images of Nepal online to identify road networks and conditions, to assess the extent of damage and pinpoint open spaces where displaced persons tend to congregate, according to Nama Budhathoki, executive director of a nonprofit technology company called Katmandu Living Labs.

His group is operating from a cramped but largely undamaged meeting room in a central-Katmandu office building to help coordinate the global effort of various mapping organizations with the needs of agencies like Doctors Without Borders and the international Red Cross community.

In recent days the Nepal Red Cross and Nepalese army have requested and been supplied with updated maps of severely damaged districts, said Dr. Budhathoki….(More)”

Apple Has Plans for Your DNA


Antonio Regalado at MIT Technology Review: “…Apple is collaborating with U.S. researchers to launch apps that would offer some iPhone owners the chance to get their DNA tested, many of them for the first time, according to people familiar with the plans.

The apps are based on ResearchKit, a software platform Apple introduced in March that helps hospitals or scientists run medical studies on iPhones by collecting data from the devices’ sensors or through surveys.

The first five ResearchKit apps, including one called mPower that tracks symptoms of Parkinson’s disease, quickly recruited thousands of participants in a few days, demonstrating the reach of Apple’s platform.

“Apple launched ResearchKit and got a fantastic response. The obvious next thing is to collect DNA,” says Gholson Lyon, a geneticist at Cold Spring Harbor Laboratory, who isn’t involved with the studies.

Nudging iPhone owners to submit DNA samples to researchers would thrust Apple’s devices into the center of a widening battle for genetic information. Universities, large technology companies like Google (see “Google Wants to Store Your Genome”), direct-to-consumer labs, and even the U.S. government (see “U.S. to Develop DNA Study of One Million People”) are all trying to amass mega-databases of gene information to uncover clues about the causes of disease (see “Internet of DNA”).

In two initial studies planned, Apple isn’t going to directly collect or test DNA itself. That will be done by academic partners. The data would be maintained by scientists in a computing cloud, but certain findings could appear directly on consumers’ iPhones as well. Eventually, it’s even possible consumers might swipe to share “my genes” as easily as they do their location….(More)”

The Incredible Jun: A Town that Runs on Social Media


Deb Roy and William Powers in the Huffington Post:For the last four years, a town in southern Spain has been conducting a remarkable experiment in civic life. Jun (pronounced “hoon”) has been using Twitter as its principal medium for citizen-government communication. Leading the effort is Jun’s Mayor, José Antonio Rodríguez Salas, a passionate believer in the power of technology to solve problems and move society forward.

Since launching the initiative in 2011, Rodríguez Salas has been recruiting his 3,500 townspeople to not only join the social network but have their Twitter accounts locally verified at town hall. This extra step isn’t necessary to participate in the conversation – Twitter is open to anyone – but it helps town employees know they’re dealing with actual residents.

In the most basic scenario, a citizen who has a question, request or complaint tweets it to the mayor or one of his staff, who work to resolve the matter. For instance, in the sequence of tweets shown below (which we pulled from the 2014 Twitter data and translated into English), at 10:48 pm a citizen tells the mayor that a street lamp is out on Maestro Antonio Linares Street. Nine minutes later, the mayor replies that he’ll have the town electrician fix it the next day. The mayor’s tweet includes the Twitter handle of the electrician, who is automatically notified that he’s been mentioned and sees the exchange. That tweet is a public promise that the town will indeed take action, and to underline this it ends with the hashtag #JunGetsMoving. The next day, the electrician tweets a photo of the repaired fixture, thanking the citizen for his help and repeating the hashtag.

A citizen alerts the mayor to a broken street lamp. Two tweets later, it’s fixed.

Governments have been responding to citizens for centuries. But digital networks have made it possible to build much faster, more efficient feedback loops. Each of the participants in the above transaction wrote a single text of less than 140 characters, and in less than 24 hours the problem was solved….(More)”