Three ways digital leaders can operate successfully in local government


in The Guardian: “The landscape of digital is constantly changing and being redefined with every new development, technology breakthrough, success and failure. We need digital public sector leaders who can properly navigate this environment, and follow these three guidelines.
1. Champion open data
We need leaders who can ensure that information and data is open by default, and secure when absolutely required. Too often councils commission digital programmes only to find the data generated does not easily integrate with other systems, or that data is not council-owned and can only be accessed at further cost.
2. Don’t get distracted by flashy products
Leaders must adopt an agnostic approach to technology, and not get seduced by the ever-increasing number of digital technologies and lose sight of real user and business needs.
3. Learn from research
Tales of misplaced IT investments plague the public sector, and senior leaders are understandably hesitant when considering future investments. To avoid causing even more disruption, we should learn from research findings such as those of the New Local Government Network’s recent digital roundtables on what works.
Making the decision to properly invest in digital leadership will not just improve decision making about digital solutions and strategies. It will also bring in the knowledge needed to navigate the complex security requirements that surround public-sector IT. And it will ensure that practices honed in the digital environment become embedded in the council more generally.
In Devon, for example, we are making sure all the services we offer online are based on the experience and behaviour of users. This has led service teams to refocus on the needs of citizens rather than those of the organisation. And our experiences of future proofing, agility and responsiveness are informing service design throughout the council.
What’s holding us back?
Across local government there is still a fragmented approach to collaboration. In central government, the Government Digital Service is charged with providing the right environment for change across all government departments. However, in local government, digital leaders often work alone without a unifying strategy across the sector. It is important to understand and recognise that the Government Digital Service is more than just a team pushing and promoting digital in central government: they are the future of central government, attempting to transform everything.
Initiatives such as LocalGov Digital, (O2’s Local Government Digital Fund), Forum (the DCLG’s local digital alliance) and the Guardian’s many public sector forums and networks are all helping to push forward debate, spread good practice and build a sense of urgent optimism around the local government digital agenda. But at present there is no equivalent to the unified force of the Government Digital Service.”

Canadian Organizations Join Forces to Launch Open Data Institute to Foster Open Government


Press Release: “The Canadian Digital Media Network, the University of Waterloo, Communitech, OpenText and Desire2Learn today announced the creation of the Open Data Institute.

The Open Data Institute, which received support from the Government of Canada in this week’s budget, will work with governments, academic institutions and the private sector to solve challenges facing “open government” efforts and realize the full potential of “open data.”
According to a statement, partners will work on development of common standards, the integration of data from different levels of government and the commercialization of data, “allowing Canadians to derive greater economic benefit from datasets that are made available by all levels of government.”
The Open Data Institute is a public-private partnership. Founding partners will contribute $3 million in cash and in-kind contributions over three years to establish the institute, a figure that has been matched by the Government of Canada.
“This is a strategic investment in Canada’s ability to lead the digital economy,” said Kevin Tuer, Managing Director of CDMN. “Similar to how a common system of telephone exchanges allowed world-wide communication, the Open Data Institute will help create a common platform to share and access datasets.”
“This will allow the development of new applications and products, creating new business opportunities and jobs across the country,” he added.
“The Institute will serve as a common forum for government, academia and the private sector to collaborate on Open Government initiatives with the goal of fueling Canadian tech innovation,” noted OpenText President and CEO Mark J. Barrenechea
“The Open Data Institute has the potential to strengthen the regional economy and increase our innovative capacity,” added Feridun Hamdullahpur, president and vice-chancellor of the University of Waterloo.

Crowdsourcing and regulatory reviews: A new way of challenging red tape in British government?


New paper by Martin Lodge and Kai Wegrich in Regulation and Governance: “Much has been said about the appeal of digital government devices to enhance consultation on rulemaking. This paper explores the most ambitious attempt by the UK central government so far to draw on “crowdsourcing” to consult and act on regulatory reform, the “Red Tape Challenge.” We find that the results of this exercise do not represent any major change to traditional challenges to consultation processes. Instead, we suggest that the extensive institutional arrangements for crowdsourcing were hardly significant in informing actual policy responses: neither the tone of the crowdsourced comments, the direction of the majority views, nor specific comments were seen to matter. Instead, it was processes within the executive that shaped the overall governmental responses to this initiative. The findings, therefore, provoke wider debates about the use of social media in rulemaking and consultation exercises.”

The City as a Platform – Stripping out complexity and Making Things Happen


Emer Coleman: “The concept of data platforms has garnered a lot of coverage over the past few years and the City as a Platform is one that has wide traction in the “Smart City” space. It’s an idea that has been widely promulgated by service integrators and large consultancy firms. This idea has been adopted into the thinking of many cities in the UK, increasingly by local authorities who have both been forced by central government diktat to open their data and who are also engaging with many of the large private companies who sell infrastructure and capabilities and with whom they may have existing contractual arrangements.
Standard interpretations of city as platform usually involve the idea that the city authority will create the platform into which it will release its data. It then seeks the integration of API’s (both external and internal) into the platform so that theoretically the user can access that data via a unified City API on which developers can then create products and services.
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Some local authorities seek to monetise access to this API while others see it as a mechanism for encouraging the development of new products and services that are of value to the state but which have been developed without direct additional investment by the state thereby generating public good from the public task of collecting and storing data.
This concept of city as platform integrated by local authorities appears at first glance to be a logical, linear and achievable goal but in my view completely misunderstands a number of key factors;
1. The evolution of the open data/big data market
2. Commercial and Technical realities
3. Governance and bureaucracy
I’ll explore these below…”

DIY Citizenship: Critical Making and Social Media


New book edited  by Matt Ratto and Megan Boler :”Today, DIY–do-it-yourself–describes more than self-taught carpentry. Social media enables DIY citizens to organize and protest in new ways (as in Egypt’s “Twitter revolution” of 2011) and to repurpose corporate content (or create new user-generated content) in order to offer political counternarratives. This book examines the usefulness and limits of DIY citizenship, exploring the diverse forms of political participation and “critical making” that have emerged in recent years. The authors and artists in this collection describe DIY citizens whose activities range from activist fan blogging and video production to knitting and the creation of community gardens.
Contributors examine DIY activism, describing new modes of civic engagement that include Harry Potter fan activism and the activities of the Yes Men. They consider DIY making in learning, culture, hacking, and the arts, including do-it-yourself media production and collaborative documentary making. They discuss DIY and design and how citizens can unlock the black box of technological infrastructures to engage and innovate open and participatory critical making. And they explore DIY and media, describing activists’ efforts to remake and reimagine media and the public sphere. As these chapters make clear, DIY is characterized by its emphasis on “doing” and making rather than passive consumption. DIY citizens assume active roles as interventionists, makers, hackers, modders, and tinkerers, in pursuit of new forms of engaged and participatory democracy.”

Open Data (Updated and Expanded)


As part of an ongoing effort to build a knowledge base for the field of opening governance by organizing and disseminating its learnings, the GovLab Selected Readings series provides an annotated and curated collection of recommended works on key opening governance topics. We start our series with a focus on Open Data. To suggest additional readings on this or any other topic, please email biblio@thegovlab.org.

Data and its uses for GovernanceOpen data refers to data that is publicly available for anyone to use and which is licensed in a way that allows for its re-use. The common requirement that open data be machine-readable not only means that data is distributed via the Internet in a digitized form, but can also be processed by computers through automation, ensuring both wide dissemination and ease of re-use. Much of the focus of the open data advocacy community is on government data and government-supported research data. For example, in May 2013, the US Open Data Policy defined open data as publicly available data structured in a way that enables the data to be fully discoverable and usable by end users, and consistent with a number of principles focused on availability, accessibility and reusability.

Selected Reading List (in alphabetical order)

Annotated Selected Reading List (in alphabetical order)
Fox, Mark S. “City Data: Big, Open and Linked.” Working Paper, Enterprise Integration Laboratory (2013). http://bit.ly/1bFr7oL.

  • This paper examines concepts that underlie Big City Data using data from multiple cities as examples. It begins by explaining the concepts of Open, Unified, Linked, and Grounded data, which are central to the Semantic Web. Fox then explore Big Data as an extension of Data Analytics, and provide case examples of good data analytics in cities.
  • Fox concludes that we can develop the tools that will enable anyone to analyze data, both big and small, by adopting the principles of the Semantic Web:
    • Data being openly available over the internet,
    • Data being unifiable using common vocabularies,
    • Data being linkable using International Resource Identifiers,
    • Data being accessible using a common data structure, namely triples,
    • Data being semantically grounded using Ontologies.

Foulonneau, Muriel, Sébastien Martin, and Slim Turki. “How Open Data Are Turned into Services?” In Exploring Services Science, edited by Mehdi Snene and Michel Leonard, 31–39. Lecture Notes in Business Information Processing 169. Springer International Publishing, 2014. http://bit.ly/1fltUmR.

  • In this chapter, the authors argue that, considering the important role the development of new services plays as a motivation for open data policies, the impact of new services created through open data should play a more central role in evaluating the success of open data initiatives.
  • Foulonneau, Martin and Turki argue that the following metrics should be considered when evaluating the success of open data initiatives: “the usage, audience, and uniqueness of the services, according to the changes it has entailed in the public institutions that have open their data…the business opportunity it has created, the citizen perception of the city…the modification to particular markets it has entailed…the sustainability of the services created, or even the new dialog created with citizens.”

Goldstein, Brett, and Lauren Dyson. Beyond Transparency: Open Data and the Future of Civic Innovation. 1 edition. (Code for America Press: 2013). http://bit.ly/15OAxgF

  • This “cross-disciplinary survey of the open data landscape” features stories from practitioners in the open data space — including Michael Flowers, Brett Goldstein, Emer Colmeman and many others — discussing what they’ve accomplished with open civic data. The book “seeks to move beyond the rhetoric of transparency for transparency’s sake and towards action and problem solving.”
  • The book’s editors seek to accomplish the following objectives:
    • Help local governments learn how to start an open data program
    • Spark discussion on where open data will go next
    • Help community members outside of government better engage with the process of governance
    • Lend a voice to many aspects of the open data community.
  • The book is broken into five sections: Opening Government Data, Building on Open Data, Understanding Open Data, Driving Decisions with Data and Looking Ahead.

Granickas, Karolis. “Understanding the Impact of Releasing and Re-using Open Government Data.” European Public Sector Information Platform, ePSIplatform Topic Report No. 2013/08, (2013). http://bit.ly/GU0Nx4.

  • This paper examines the impact of open government data by exploring the latest research in the field, with an eye toward enabling  an environment for open data, as well as identifying the benefits of open government data and its political, social, and economic impacts.
  • Granickas concludes that to maximize the benefits of open government data: a) further research is required that structure and measure potential benefits of open government data; b) “government should pay more attention to creating feedback mechanisms between policy implementers, data providers and data-re-users”; c) “finding a balance between demand and supply requires mechanisms of shaping demand from data re-users and also demonstration of data inventory that governments possess”; and lastly, d) “open data policies require regular monitoring.”

Gurin, Joel. Open Data Now: The Secret to Hot Startups, Smart Investing, Savvy Marketing, and Fast Innovation, (New York: McGraw-Hill, 2014). http://amzn.to/1flubWR.

  • In this book, GovLab Senior Advisor and Open Data 500 director Joel Gurin explores the broad realized and potential benefit of Open Data, and how, “unlike Big Data, Open Data is transparent, accessible, and reusable in ways that give it the power to transform business, government, and society.”
  • The book provides “an essential guide to understanding all kinds of open databases – business, government, science, technology, retail, social media, and more – and using those resources to your best advantage.”
  • In particular, Gurin discusses a number of applications of Open Data with very real potential benefits:
    • “Hot Startups: turn government data into profitable ventures;
    • Savvy Marketing: understanding how reputational data drives your brand;
    • Data-Driven Investing: apply new tools for business analysis;
    • Consumer Information: connect with your customers using smart disclosure;
    • Green Business: use data to bet on sustainable companies;
    • Fast R&D: turn the online world into your research lab;
    • New Opportunities: explore open fields for new businesses.”

Jetzek, Thorhildur, Michel Avital, and Niels Bjørn-Andersen. “Generating Value from Open Government Data.” Thirty Fourth International Conference on Information Systems, 5. General IS Topics 2013. http://bit.ly/1gCbQqL.

  • In this paper, the authors “developed a conceptual model portraying how data as a resource can be transformed to value.”
  • Jetzek, Avital and Bjørn-Andersen propose a conceptual model featuring four Enabling Factors (openness, resource governance, capabilities and technical connectivity) acting on four Value Generating Mechanisms (efficiency, innovation, transparency and participation) leading to the impacts of Economic and Social Value.
  • The authors argue that their research supports that “all four of the identified mechanisms positively influence value, reflected in the level of education, health and wellbeing, as well as the monetary value of GDP and environmental factors.”

Kassen, Maxat. “A promising phenomenon of open data: A case study of the Chicago open data project.Government Information Quarterly (2013). http://bit.ly/1ewIZnk.

  • This paper uses the Chicago open data project to explore the “empowering potential of an open data phenomenon at the local level as a platform useful for promotion of civic engagement projects and provide a framework for future research and hypothesis testing.”
  • Kassen argues that “open data-driven projects offer a new platform for proactive civic engagement” wherein governments can harness “the collective wisdom of the local communities, their knowledge and visions of the local challenges, governments could react and meet citizens’ needs in a more productive and cost-efficient manner.”
  • The paper highlights the need for independent IT developers to network in order for this trend to continue, as well as the importance of the private sector in “overall diffusion of the open data concept.”

Keen, Justin, Radu Calinescu, Richard Paige, John Rooksby. “Big data + politics = open data: The case of health care data in England.Policy and Internet 5 (2), (2013): 228–243. http://bit.ly/1i231WS.

  • This paper examines the assumptions regarding open datasets, technological infrastructure and access, using healthcare systems as a case study.
  • The authors specifically address two assumptions surrounding enthusiasm about Big Data in healthcare: the assumption that healthcare datasets and technological infrastructure are up to task, and the assumption of access to this data from outside the healthcare system.
  • By using the National Health Service in England as an example, the authors identify data, technology, and information governance challenges. They argue that “public acceptability of third party access to detailed health care datasets is, at best, unclear,” and that the prospects of Open Data depend on Open Data policies, which are inherently political, and the government’s assertion of property rights over large datasets. Thus, they argue that the “success or failure of Open Data in the NHS may turn on the question of trust in institutions.”

Kulk, Stefan and Bastiaan Van Loenen. “Brave New Open Data World?International Journal of Spatial Data Infrastructures Research, May 14, 2012. http://bit.ly/15OAUYR.

  • This paper examines the evolving tension between the open data movement and the European Union’s privacy regulations, especially the Data Protection Directive.
  • The authors argue, “Technological developments and the increasing amount of publicly available data are…blurring the lines between non-personal and personal data. Open data may not seem to be personal data on first glance especially when it is anonymised or aggregated. However, it may become personal by combining it with other publicly available data or when it is de-anonymised.”

Kundra, Vivek. “Digital Fuel of the 21st Century: Innovation through Open Data and the Network Effect.” Joan Shorenstein Center on the Press, Politics and Public Policy, Harvard College: Discussion Paper Series, January 2012, http://hvrd.me/1fIwsjR.

  • In this paper, Vivek Kundra, the first Chief Information Officer of the United States, explores the growing impact of open data, and argues that, “In the information economy, data is power and we face a choice between democratizing it and holding on to it for an asymmetrical advantage.”
  • Kundra offers four specific recommendations to maximize the impact of open data: Citizens and NGOs must demand open data in order to fight government corruption, improve accountability and government services; Governments must enact legislation to change the default setting of government to open, transparent and participatory; The press must harness the power of the network effect through strategic partnerships and crowdsourcing to cut costs and provide better insights; and Venture capitalists should invest in startups focused on building companies based on public sector data.

Noveck, Beth Simone and Daniel L. Goroff. “Information for Impact: Liberating Nonprofit Sector Data.” The Aspen Institute Philanthropy & Social Innovation Publication Number 13-004. 2013. http://bit.ly/WDxd7p.

  • This report is focused on “obtaining better, more usable data about the nonprofit sector,” which encompasses, as of 2010, “1.5 million tax-exempt organizations in the United States with $1.51 trillion in revenues.”
  • Toward that goal, the authors propose liberating data from the Form 990, an Internal Revenue Service form that “gathers and publishes a large amount of information about tax-exempt organizations,” including information related to “governance, investments, and other factors not directly related to an organization’s tax calculations or qualifications for tax exemption.”
  • The authors recommend a two-track strategy: “Pursuing the longer-term goal of legislation that would mandate electronic filing to create open 990 data, and pursuing a shorter-term strategy of developing a third party platform that can demonstrate benefits more immediately.”

Robinson, David G., Harlan Yu, William P. Zeller, and Edward W. Felten, “Government Data and the Invisible Hand.” Yale Journal of Law & Technology 11 (2009), http://bit.ly/1c2aDLr.

  • This paper proposes a new approach to online government data that “leverages both the American tradition of entrepreneurial self-reliance and the remarkable low-cost flexibility of contemporary digital technology.”
  • “In order for public data to benefit from the same innovation and dynamism that characterize private parties’ use of the Internet, the federal government must reimagine its role as an information provider. Rather than struggling, as it currently does, to design sites that meet each end-user need, it should focus on creating a simple, reliable and publicly accessible infrastructure that ‘exposes’ the underlying data.”
Ubaldi, Barbara. “Open Government Data: Towards Empirical Analysis of Open Government Data Initiatives.” OECD Working Papers on Public Governance. Paris: Organisation for Economic Co-operation and Development, May 27, 2013. http://bit.ly/15OB6qP.

  • This working paper from the OECD seeks to provide an all-encompassing look at the principles, concepts and criteria framing open government data (OGD) initiatives.
  • Ubaldi also analyzes a variety of challenges to implementing OGD initiatives, including policy, technical, economic and financial, organizational, cultural and legal impediments.
  • The paper also proposes a methodological framework for evaluating OGD Initiatives in OECD countries, with the intention of eventually “developing a common set of metrics to consistently assess impact and value creation within and across countries.”

Worthy, Ben. “David Cameron’s Transparency Revolution? The Impact of Open Data in the UK.” SSRN Scholarly Paper. Rochester, NY: Social Science Research Network, November 29, 2013. http://bit.ly/NIrN6y.

  • In this article, Worthy “examines the impact of the UK Government’s Transparency agenda, focusing on the publication of spending data at local government level. It measures the democratic impact in terms of creating transparency and accountability, public participation and everyday information.”
  • Worthy’s findings, based on surveys of local authorities, interviews and FOI requests, are disappointing. He finds that:
    • Open spending data has led to some government accountability, but largely from those already monitoring government, not regular citizens.
    • Open Data has not led to increased participation, “as it lacks the narrative or accountability instruments to fully bring such effects.”
    • It has also not “created a new stream of information to underpin citizen choice, though new innovations offer this possibility. The evidence points to third party innovations as the key.
  • Despite these initial findings, “Interviewees pointed out that Open Data holds tremendous opportunities for policy-making. Joined up data could significantly alter how policy is made and resources targeted. From small scale issues e.g. saving money through prescriptions to targeting homelessness or health resources, it can have a transformative impact. “

Zuiderwijk, Anneke, Marijn Janssen, Sunil Choenni, Ronald Meijer and Roexsana Sheikh Alibaks. “Socio-technical Impediments of Open Data.” Electronic Journal of e-Government 10, no. 2 (2012). http://bit.ly/17yf4pM.

  • This paper to seeks to identify the socio-technical impediments to open data impact based on a review of the open data literature, as well as workshops and interviews.
  • The authors discovered 118 impediments across ten categories: 1) availability and access; 2) find-ability; 3) usability; 4) understandability; 5) quality; 6) linking and combining data; 7) comparability and compatibility; 8) metadata; 9) interaction with the data provider; and 10) opening and uploading.

Zuiderwijk, Anneke and Marijn Janssen. “Open Data Policies, Their Implementation and Impact: A Framework for Comparison.” Government Information Quarterly 31, no. 1 (January 2014): 17–29. http://bit.ly/1bQVmYT.

  • In this article, Zuiderwijk and Janssen argue that “currently there is a multiplicity of open data policies at various levels of government, whereas very little systematic and structured research [being] done on the issues that are covered by open data policies, their intent and actual impact.”
  • With this evaluation deficit in mind, the authors propose a new framework for comparing open data policies at different government levels using the following elements for comparison:
    • Policy environment and context, such as level of government organization and policy objectives;
    • Policy content (input), such as types of data not publicized and technical standards;
    • Performance indicators (output), such as benefits and risks of publicized data; and
    • Public values (impact).

To stay current on recent writings and developments on Open Data, please subscribe to the GovLab Digest.
Did we miss anything? Please submit reading recommendations to biblio@thegovlab.org or in the comments below.

House Bill Raises Questions about Crowdsourcing


Anne Bowser for Commons Lab (Wilson Center):”A new bill in the House is raising some key questions about how crowdsourcing is understood by scientists, government agencies, policymakers and the public at large.
Robin Bravender’s recent article in Environment & Energy Daily, “House Republicans Push Crowdsourcing on Agency Science,” (subscription required) neatly summarizes the debate around H.R. 4012, a bill introduced to the House of Representatives earlier this month. The House Science, Space and Technology Committe earlier this week held a hearing on the bill, which could see a committee vote as early as next month.
Dubbed the “Secret Science Reform Act of 2014,” the bill prohibits the Environmental Protection Agency (EPA) from “proposing, finalizing, or disseminating regulations or assessments based upon science that is not transparent or reproducible.” If the bill is passed, EPA would be unable to base assessments or regulations on any information not “publicly available in a manner that is sufficient for independent analysis.” This would include all information published in scholarly journals based on data that is not available as open source.
The bill is based on the premise that forcing EPA to use public data will inspire greater transparency by allowing “the crowd” to conduct independent analysis and interpretation. While the premise of involving the public in scientific research is sound, this characterization of crowdsourcing as a process separate from traditional scientific research is deeply problematic.
This division contrasts the current practices of many researchers, who use crowdsourcing to directly involve the public in scientific processes. Galaxy Zoo, for example, enlists digital volunteers (called “citizen scientists”) help classify more than 40 million photographs of galaxies taken by the Hubble Telescope. These crowdsourced morphological classifications are a powerful form of data analysis, a key aspect of the scientific process. Galaxy Zoo then publishes a catalogue of these classifications as an open-source data set. And the data reduction techniques and measures of confidence and bias for the data catalogue are documented in MNRAS, a peer-reviewed journal. A recent Google Scholar search shows that the data set published in MNRAS has been cited a remarkable 121 times.
As this example illustrates, crowdsourcing is often embedded in the process of formal scientific research. But prior to being published in a scientific journal, the crowdsourced contributions of non-professional volunteers are subject to the scrutiny of professional scientists through the rigorous process of peer review. Because peer review was designed as an institution to ensure objective and unbiased research, peer-reviewed scientific work is widely accepted as the best source of information for any science-based decision.
Separating crowdsourcing from the peer review process, as this legislation intends, means that there will be no formal filters in place to ensure that open data will not be abused by special interests. Ellen Silbergeld, a professor at John Hopkins University who testified at the hearing this week, made exactly this point when she pointed to data manipulation commonly practiced by tobacco lobbyists in the United States.
Contributing to scientific research is one goal of crowdsourcing for science. Involving the public in scientific research also increases volunteer understanding of research topics and the scientific process and inspires heightened community engagement. These goals are supported by President Obama’s Second Open Government National Action Plan, which calls for “increased crowdsourcing and citizen science programs” to support “an informed and active citizenry.” But H.R. 4012 does not support these goals. Rather, this legislation could further degrade the public’s understanding of science by encouraging the public to distrust professional scientists rather than collaborate with them.
Crowdsourcing benefits organizations by bringing in the unique expertise held by external volunteers, which can augment and enhance the traditional scientific process. In return, these volunteers benefit from exposure to new and exciting processes, such as scientific research. This mutually beneficial relationship depends on collaboration, not opposition. Supporting an antagonistic relationship between science-based organizations like the EPA and members of “the crowd” will benefit neither institutions, nor volunteers, nor the country as a whole.
 

The GovLab Index: Designing for Behavior Change


Please find below the latest installment in The GovLab Index series, inspired by the Harper’s Index. “The GovLab Index: Designing for Behavior Change” explores the recent application of psychology and behavioral economics towards solving social issues and shaping public policy and programs. Previous installments include The Networked Public, Measuring Impact with Evidence, Open Data, The Data Universe, Participation and Civic Engagement and Trust in Institutions.

  • Year the Behavioural Insights or “Nudge” Team was established by David Cameron in the U.K.: 2010
  • Amount saved by the U.K. Courts Service a year by sending people owing fines personalized text messages to persuade them to pay promptly since the creation of the Nudge unit: £30m
    • Entire budget for the Behavioural Insights Team: less than £1 million
    • Estimated reduction in bailiff interventions through the use of personalized text reminders: 150,000 fewer interventions annually
  • Percentage increase among British residents who paid their taxes on time when they received a letter saying that most citizens in their neighborhood pay their taxes on time: 15%
  • Estimated increase in organ-donor registrations in the U.K. if people are asked “If you needed an organ transplant, would you take one?”: 96,000
  • Proportion of employees who now have a workplace pension since the U.K. government switched from opt-in to opt-out (illustrating the power of defaults): 83%, 63% before opt-out
  • Increase in 401(k) enrollment rates within the U.S. by changing the default from ‘opt in’ to ‘opt out’: from 13% to 80%
  • Behavioral studies have shown that consumers overestimate savings from credit cards with no annual fees. Reduction in overall borrowing costs to consumers by requiring card issuers to tell consumers how much it would cost them in fees and interest, under the 2009 CARD Act in the U.S.: 1.7% of average daily balances 
  • Many high school students and their families in the U.S. find financial aid forms for college complex and thus delay filling them out. Increase in college enrollment as a result of being helped to complete the FAFSA financial aid form by an H&R tax professional, who then provided immediate estimates of the amount of aid the student was eligible for, and the net tuition cost of four nearby public colleges: 26%
  • How much more likely people are to keep accounting records, calculate monthly revenues, and separate their home and business books if given “rules of thumb”-based training with regards to managing their finances, according to a randomized control trial conducted in a bank in the Dominican Republic: 10%
  • Elderly Americans are asked to choose from over 40 options when enrolling in Medicaid Part D private drug plans. How many switched plans to save money when they received a letter providing information about three plans that would be cheaper for them: almost double 
    • The amount saved on average per person by switching plans due to this intervention: $150 per year
  • Increase in prescriptions to manage cardiac disease when Medicaid enrollees are sent a suite of behavioral nudges such as more salient description of the consequences of remaining untreated and post-it note reminders during an experiment in the U.S.: 78%
  • Reduction in street-litter when a trail of green footprints leading to nearby garbage cans is stenciled on the ground during an experiment in Copenhagen, Denmark: 46%
  • Reduction in missed National Health Service appointments in the U.K. when patients are asked to fill out their own appointment cards: 18%
    • Reduction in missed appointments when patients are also made aware of the number of people who attend their appointments on time: 31%
    • The cost of non-attendance per year for the National Health Service: £700m 
  • How many people in a U.S. experiment chose to ‘downsize’ their meals when asked, regardless of whether they received a discount for the smaller portion: 14-33%
    • Average reduction in calories as a result of downsizing: 200
  • Number of households in the U.K. without properly insulated attics, leading to high energy consumption and bills: 40%
    • Result of offering group discounts to motivate households to insulate their attics: no effect
    • Increase in households that agreed to insulate their attics when offered loft-clearing services even though they had to pay for the service: 4.8 fold increase

Full list and sources at http://thegovlab.org/the-govlab-index-designing-for-behavior-change/
 

The News: A User’s Manual


New book by Alain De Botton: “The news is everywhere, we can’t stop checking it constantly on our screens, but what is it doing to our minds?

the-news
The news occupies the same dominant position in modern society as religion once did, asserts Alain de Botton – but we don’t begin to understand its impact on us. In this dazzling new book, de Botton takes 25 archetypal news stories – from an aircrash to a murder, a celebrity interview to a political scandal – and submits them to unusually intense analysis.

He raises questions like: How come disaster stories are often so uplifting? What makes the love lives of celebrities so interesting? Why do we enjoy politicians being brought down? Why are upheavals in far off lands often so… boring?

De Botton has written the ultimate manual for our news-addicted age, one sure to bring calm, understanding and a measure of sanity to our daily (perhaps even hourly) interactions with the news machine.

Inspired by writing the book, he has also created a news outlet, which can be visited here: www.philosophersmail.com.

Big Data for Law


legislation.gov.uk: “The National Archives has received ‘big data’ funding from the Arts and Humanities Research Council (AHRC) to deliver the ‘Big Data for Law‘ project. Just over £550,000 will enable the project to transform how we understand and use current legislation, delivering a new service – legislation.gov.uk Research – by March 2015. There are an estimated 50 million words in the statute book, with 100,000 words added or changed every month. Search engines and services like legislation.gov.uk have transformed access to legislation. Law is accessed by a much wider group of people, the majority of whom are typically not legally trained or qualified. All users of legislation are confronted by the volume of legislation, its piecemeal structure, frequent amendments, and the interaction of the statute book with common law and European law. Not surprisingly, many find the law difficult to understand and comply with. There has never been a more relevant time for research into the architecture and content of law, the language used in legislation and how, through interpretation by the courts, it is given effect. Research that will underpin the drive to deliver good, clear and effective law. Researchers typically lack the raw data, the tools, and the methods to undertake research across the whole statute book. Meanwhile, the combination of low cost cloud computing, open source software and new methods of data analysis – the enablers of the big data revolution – are transforming research in other fields. Big data research is perfectly possible with legislation if only the basic ingredients – the data, the tools and some tried and trusted methods – were as readily available as the computing power and the storage. The vision for this project is to address that gap by providing a new Legislation Data Research Infrastructure at research.legislation.gov.uk. Specifically tailored to researchers’ needs, it will consist of downloadable data, online tools for end-users; and open source tools for researchers to download, adapt and use….
There are three main areas for research:

  • Understanding researchers’ needs: to ensure the service is based on evidenced need, capabilities and limitations, putting big data technologies in the hands of non-technical researchers for the first time.
  • Deriving new open data from closed data: no one has all the data that researchers might find useful. For example, the potentially personally identifiable data about users and usage of legislation.gov.uk cannot be made available as open data but is perfect for processing using existing big data tools; eg to identify clusters in legislation or “recommendations” datasets of “people who read Act A or B also looked at Act Y or Z”. The project will look whether it is possible to create new open data sets from this type of closed data. An N-Grams dataset and appropriate user interface for legislation or related case law, for example, would contain sequences of words/phrases/statistics about their frequency of occurrence per document. N-Grams are useful for research in linguistics or history, and could be used to provide a predictive text feature in a drafting tool for legislation.
  • Pattern language for legislation: We need new ways of codifying and modelling the architecture of the statute book to make it easier to research its entirety using big data technologies. The project will seek to learn from other disciplines, applying the concept of a ‘pattern language’ to legislation. Pattern languages have revolutionised software engineering over the last twenty years and have the potential to do the same for our understanding of the statute book. A pattern language is simply a structured method of describing good design practices, providing a common vocabulary between users and specialists, structured around problems or issues, with a solution. Patterns are not created or invented – they are identified as ‘good design’ based on evidence about how useful and effective they are. Applied to legislation, this might lead to a common vocabulary between the users of legislation and legislative drafters, to identifying useful and effective drafting practices and solutions that deliver good law. This could enable a radically different approach to structuring teaching materials or guidance for legislators.”