Internet Evolution on Cory Booker’s panel at Ad Age Digital Conference: “Social media have been a part of a transformation of the City of Newark from a butt of jokes to a community experiencing economic growth, Booker told the Ad Age conference. Newark has a population of 300,000 in a state with 9 million people, and yet, Newark has a third of the economic growth in the state. The city population is growing for the first time in 60 years.
Social media can be a big part of the cure for government that has become unresponsive to the needs of its citizens, Booker said. He quoted California Lt. Governor Gavin Newsom, who uses the phrase “vending machine government.” Citizens pay for government services, and get prepackaged offerings in return. “If you don’t like what you get, you shake the vending machine,” Booker said…
When people lean back and disengage, government becomes unresponsive. But social media provide the tools for citizens to collaborate with government. “We have all these tools pulling government away from citizens,” Booker said. These include special interest groups and moneyed corporate lobbies. “But social media brings us closer.”
Twitter helped Newark rebuild its reputation. The city had been a butt of jokes for years. When Conan O’Brien made a joke at Newark’s expense, Booker replied with an online video that said O’Brien was now on the no-fly list at Newark Airport. The TSA got into the act, issuing a statement that Booker didn’t have that power. Then-Secretary of State Hillary Clinton followed up with a plea for Booker and O’Brien to just get along.
And it’s not just a matter of public relations; social media have helped improve Newark in concrete ways — Newark’s government is more effective. For example, its inspectors are vastly more efficient at finding violations when citizens can use social media to point up problems, Booker said.
Video can be an even more powerful tool for getting a message out than microblogging services such as Twitter, Booker said. And that led to discussion of Booker’s startup, #waywire. The beta video service, updated this week to focus on video curation, is a place where people can collect and share online video.”
Public health, disaster recovery and social media
Janice Jacobs: “Increasingly, social media is playing a key role in helping to ease the heavy burden of these tragedies by connecting individuals and communities with each other and with critical resources…
Social media, in its simplest form, can notify the masses in real-time about situations that are happening or are about to happen.
- In August 2011, several New Yorkers learned of an earthquake on Twitter prior to feeling it. From the D.C. area, tweets began popping up in droves almost 30 seconds before anyone felt the tremors in New York City, and ahead of any media reports about it. Twitter said that more than 40,000 earthquake-related tweets were sent within a minute of the earthquake’s manifestation…...
Social media can be used to identify trouble spots and to react quickly during emergencies.
- “To better address and manage crisis events via social media, the American Red Cross looked to Dell to understand how to best scale their efforts, establish processes and training and build their own listening command center.
Social media can be used to foster communication among various healthcare, aid, government agencies and individuals.
- Cory Booker, Mayor of Newark, NJ, a prolific Twitter user, consistently tweeted helpful information for the Newark community following Hurricane Sandy in late October 2012.”
The New Digital Age: Reshaping the Future of People, Nations and Business
The New Digital Age: Reshaping the Future of People, Nations and Business by Eric Schmidt and Jared Cohen, Knopf, 2013
Scientific American: “Schmidt, executive chairman of Google, and Cohen, director of Google Ideas and a foreign policy wonk who has advised Hillary Clinton, deliver their vision of the future in this ambitious, fascinating account. For gadget geeks, the book is filled with tantalizing examples of futuristic goods and services: robotic plumbers; automated haircuts; computers that read body language; and 3-D holographs of weddings projected into the living rooms of relatives who couldn’t attend. Not surprisingly, the authors are bullish on how connectivity—access to the Internet that will soon be nearly universal—will transform education, terrorism, journalism, government, privacy and war. The result, they argue, though not perfect, will be “more egalitarian, more transparent and more interesting than we can even imagine.”
David Brooks on Big Data
David Brooks in NYT: “Over the past few centuries, there have been many efforts to come up with methods to help predict human behavior — what Leon Wieseltier of The New Republic calls mathematizing the subjective. The current one is the effort to understand the world by using big data.
Other efforts to predict behavior were based on models of human nature. The people using big data don’t presume to peer deeply into people’s souls. They don’t try to explain why people are doing things. They just want to observe what they are doing. The theory of big data is to have no theory, at least about human nature. You just gather huge amounts of information, observe the patterns and estimate probabilities about how people will act in the future….
One of my take-aways is that big data is really good at telling you what to pay attention to. It can tell you what sort of student is likely to fall behind. But then to actually intervene to help that student, you have to get back in the world of causality, back into the world of responsibility, back in the world of advising someone to do x because it will cause y.”
Big Data, Big Brains
“This report on Big Data is the first MeriTalk Beacon, a new series of reports designed to shed light and provide direction on far reaching issues in government and technology. Since Beacons are designed to tackle broad concepts, each Beacon report relies on insight from a small number of big thinkers in the topic area. Less data. More insight. Real knowledge…Mankind created 150 exabytes (billion gigabytes) of data in 2005, and 1,800 exabytes in 20112; growth that only continues to accelerate. Every minute, users: Upload 48 hours of video to YouTube; Send 204 million emails; Spend $207,000 via the web; Create 571 new websites. Within the Federal government; U.S. drone aircraft sent back 24 years worth of video footage in just 2009. Every 24 hours, NASA’s Curiosity rover can send nearly three gigabytes of data, collecting in mere days the equivalent of all human knowledge through the death of Augustus Caesar – from Mars.”
Quarter of time online is spent on social networking
Experian: “Insights from Experian, the global information services company, reveals that if the time spent on the Internet was distilled into an hour then a quarter of it would be spent on social networking and forums across UK, US and Australia. In the UK 13 minutes out of every hour online is spent on social networking and forums, nine minutes on entertainment sites and six minutes shopping.”
Data for the Boston Marathon Investigation Will Be Crowdsourced
WIRED: “The investigation of Monday’s deadly twin bombings in Boston will rely to an extraordinary extent on crowdsourced surveillance, provided by Marathon spectators’ cellphone photos, Vine videos, and Instagram feeds….There are limits to the crowdsourcing. The data used in the investigation will be crowdsourced. The investigation will not be. A crowdsourced investigation runs a high risk of becoming a witchhunt, as we saw in the Newton shooting spree.”
Should Local Government Be Run Like Silicon Valley?
The April issue of Governing magazine features Jen Pahlka of Code for America: “One of the things I love about Silicon Valley is the experimentation and willingness to play around,” says Pahlka. “That is wonderful, but sometimes becomes trivialization. As a society we can’t afford to have some of our brightest minds working on trivial things like, you know, Facebook apps.”…Pahlka’s vision for the group was essentially that by taking start-up values to government, “this thing that works” (Silicon Valley) would “fix this thing that doesn’t” (government). She quickly concluded that idea was wrong….What was broken, though, was the relationship between government and the citizenry. “That’s a problem on both sides,” Pahlka says.
Big Data Challenge to Transform Health Care Delivery
BPC Press Release: “Today, the Bipartisan Policy Center (BPC), Heritage Provider Network (HPN), and The Advisory Board Company launched the Care Transformation Prize Series, a national contest to address the most daunting data problems U.S. health care organizations face as they implement new delivery system and payment reforms.
The goal of this big data challenge is to help health care organizations more effectively use data to drive improvements in health care cost and quality. The series was announced at a BPC-hosted event today that featured a forward-thinking discussion on the strategies that providers, health plans, and states are using to harness data to help Americans lower their health care costs and improve care.”
Boston blasts show two sides of social media
Zach Miners in ComputerWorld: “Twitter users reacted fast to the explosions that ripped through the Boston Marathon Monday, but the incident also revealed how social media can only be so reliable in such situations. Twitter spread news of the blasts quickly and was a useful communications tool for public authorities such as the Boston police and the marathon organizers. But information on social media sites can also be questionable or just plain inaccurate, noted Greg Sterling, senior analyst with Opus Research…
The Boston Police Department’s Twitter log showed a positive side of social media. It was updated minute by minute in the aftermath of the bombings, often with instructions about which areas to avoid, or information about where the most police officers might be stationed.
There was also misinformation, however. A report was circulated quickly on Twitter that police had shut down cellphone service in Boston to prevent detonation of further blasts, though it ultimately turned out to be inaccurate, according to network operators.
Others had nefarious intentions. At one point, a Twitter account with the handle @_BostonMarathon was promising to donate US$1 to victims of the blast for every one of its tweets that was retweeted. Users soon called it out as a fake, noting the real Twitter account for the Boston Marathon was @BostonMarathon.”
See also: Google’s Person Finder