New Report: Federal Ideation Program: Challenges and Best Practices

Curated on Posted on by Stefaan Verhulst

New Report by Professor Gwanhoo Lee for the IBM Center for The Business of Government: “Ideation is the process of generating new ideas or solutions using crowdsourcing technologies, and it is changing the way federal government agencies innovate and solve problems. Ideation tools use online brainstorming or social voting platforms to submit new ideas, search previously submitted ideas, post questions and challenges, discuss and expand on ideas, vote them up or down and flag them.
This report examines the current status, challenges, and best practices of federal internal ide­ation programs made available exclusively to employees. Initial experiences from a variety of agencies show that these ideation tools hold great promise in engaging employees and stake­holders in problem-solving.
While ideation programs offer promising benefits, making innovation an aspect of everyone’s job is very hard to achieve. Given that these ideation tools and programs are still relatively new, agencies have not yet figured out the best practices and often do not know what to expect during the implementation process. This report seeks to fill this gap.
Based on field research and a literature review, the report describes four federal internal ideation programs, including IdeaHub (Department of Transportation), the Sounding Board (the Department of State), IdeaFactory (Department of Homeland Security), and CDC IdeaLab (Centers for Disease Control and Prevention, Department of Health and Human Services).
Four important challenges are associated with the adoption and implementation of federal internal ideation programs. These are: managing the ideation process and technology; managing cultural change; managing privacy, security and transparency; and managing use of the ideation tool.
Federal government agencies have been moving in the right direction by embracing these tools and launching ideation programs in boosting employee-driven innovation. However, many daunting challenges and issues remain to be addressed. For a federal agency to sustain its internal ideation program, it should note the following:
Recommendation One: Treat the ideation program not as a management fad but as a vehicle to reinvent the agency.
Recommendation Two: Institutionalize the ideation program.
Recommendation Three: Make the ideation team a permanent organizational unit.
Recommendation Four: Document ideas that are implemented.Quantify their impact and demonstrate the return on investment.Share the return with the employees through meaningful rewards.
Recommendation Five: Assimilate and integrate the ideation program into the mission-critical administrative processes.
Recommendation Six: Develop an easy-to-use mobile app for the ideation system.
Recommendation Seven: Keep learning from other agencies and even from commercial organizations.”

Findings from the emerging field of Transparency Research

Curated on Posted on by Stefaan Verhulst

Tiago Peixoto: “HEC Paris has just hosted the 3rd Global Conference on Transparency Research, and they have made the list of accepted papers available. …
As one goes through the papers,  it is clear that unlike most of the open government space, when it comes to research, transparency is treated less as a matter of technology and formats and more as a matter of social and political institutions.  And that is a good thing.”
This year’s papers are listed below:

Open government and conflicts with public trust and privacy: Recent research ideas

Curated on Posted on by Stefaan Verhulst
Article by John Wihbey:  “Since the Progressive Era, ideas about the benefits of government openness — crystallized by Justice Brandeis’s famous phrase about the disinfectant qualities of “sunlight” — have steadily grown more popular and prevalent. Post-Watergate reforms further embodied these ideas. Now, notions of “open government” and dramatically heightened levels of transparency have taken hold as zero-cost digital dissemination has become a reality. Many have advocated switching the “default” of government institutions so information and data are no longer available just “on demand” but rather are publicized as a matter of course in usable digital form.
As academic researchers point out, we don’t yet have a great deal of long-term, valid data for many of the experiments in this area to weigh civic outcomes and the overall advance of democracy. Anecdotally, though, it seems that more problems — from potholes to corruption — are being surfaced, enabling greater accountability. This “new fuel” of data also creates opportunities for businesses and organizations; and so-called “Big Data” projects frequently rely on large government datasets, as do “news apps.”
But are there other logical limits to open government in the digital age? If so, what are the rationales for these limits? And what are the latest academic insights in this area?
Most open-records laws, including the federal Freedom of Information Act, still provide exceptions that allow public institutions to guard information that might interfere with pending legal proceedings or jeopardize national security. In addition, the internal decision-making and deliberation processes of government agencies as well as documents related to personnel matters are frequently off limits. These exceptions remain largely untouched in the digital age (notwithstanding extralegal actions by WikiLeaks and Edward Snowden, or confidential sources who disclose things to the press). At a practical level, experts say that the functioning of FOIA laws is still uneven, and some states continue to threaten rollbacks.
Limits of transparency?
A key moment in the rethinking of openness came in 2009, when Harvard University legal scholar Lawrence Lessig published an essay in The New Republic titled “Against Transparency.” In it, Lessig — a well-known advocate for greater access to information and knowledge of many kinds — warned that transparency in and of itself could lead to diminished trust in government and must be tied to policies that can also rebuild public confidence in democratic institutions.
In recent years, more political groups have begun leveraging open records laws as a kind of tool to go after opponents, a phenomenon that has even touched the public university community, which is typically subject to disclosure laws….

Privacy and openness
If there is a tension between transparency and public trust, there is also an uneasy balance between government accountability and privacy. A 2013 paper in the American Review of Public Administration, “Public Pay Disclosure in State Government: An Ethical Analysis,” examines a standard question of disclosure faced in every state: How much should even low-level public servants be subject to personal scrutiny about their salaries? The researchers, James S. Bowman and Kelly A. Stevens of Florida State University, evaluate issues of transparency based on three competing values: rules (justice or fairness), results (what does the greatest good), and virtue (promoting integrity.)…”

Mozilla Location Service: crowdsourcing data to help devices find your location without GPS

Curated on Posted on by Stefaan Verhulst

“The Mozilla Location Service is an experimental pilot project to provide geolocation lookups based on publicly observable cell tower and WiFi access point information. Currently in its early stages, it already provides basic service coverage of select locations thanks to our early adopters and contributors.
A world map showing areas with location data. Map data provided by mapbox / OpenStreetMap.
While many commercial services exist in this space, there’s currently no large public service to provide this crucial part of any mobile ecosystem. Mobile phones with a weak GPS signal and laptops without GPS hardware can use this service to quickly identify their approximate location. Even though the underlying data is based on publicly accessible signals, geolocation data is by its very nature personal and privacy sensitive. Mozilla is committed to improving the privacy aspects for all participants of this service offering.
If you want to help us build our service, you can install our dedicated Android MozStumbler and enjoy competing against others on our leaderboard or choose to contribute anonymously. The service is evolving rapidly, so expect to see a more full featured experience soon. For an overview of the current experience, you can head over to the blog of Soledad Penadés, who wrote a far better introduction than we did.
We welcome any ideas or concerns about this project and would love to hear any feedback or experience you might have. Please contact us either on our dedicated mailing list or come talk to us in our IRC room #geo on Mozilla’s IRC server.
For more information please follow the links on our project page.”

When Nudges Fail: Slippery Defaults

Curated on Posted on by Stefaan Verhulst

New paper by Lauren E. Willis “Inspired by the success of “automatic enrollment” in increasing participation in defined contribution retirement savings plans, policymakers have put similar policy defaults in place in a variety of other contexts, from checking account overdraft coverage to home-mortgage escrows. Internet privacy appears poised to be the next arena. But how broadly applicable are the results obtained in the retirement savings context? Evidence from other contexts indicates two problems with this approach: the defaults put in place by the law are not always sticky, and the people who opt out may be those who would benefit the most from the default. Examining the new default for consumer checking account overdraft coverage reveals that firms can systematically undermine each of the mechanisms that might otherwise operate to make defaults sticky. Comparing the retirement-savings default to the overdraft default, four boundary conditions on the use of defaults as a policy tool are apparent: policy defaults will not be sticky when (1) motivated firms oppose them, (2) these firms have access to the consumer, (3) consumers find the decision environment confusing, and (4) consumer preferences are uncertain. Due to constitutional and institutional constraints, government regulation of the libertarian-paternalism variety is unlikely to be capable of overcoming these bounds. Therefore, policy defaults intended to protect individuals when firms have the motivation and means to move consumers out of the default are unlikely to be effective unless accompanied by substantive regulation. Moreover, the same is likely to be true of “nudges” more generally, when motivated firms oppose them.”

Selected Readings on Linked Data and the Semantic Web

Curated on Posted on by Andrew Young

The Living Library’s Selected Readings series seeks to build a knowledge base on innovative approaches for improving the effectiveness and legitimacy of governance. This curated and annotated collection of recommended works on the topic of linked data and the semantic web was originally published in 2013.

Linked Data and the Semantic Web movement are seeking to make our growing body of digital knowledge and information more interconnected, searchable, machine-readable and useful. First introduced by the W3C, Sir Tim Berners-Lee, Christian Bizer and Tom Heath define Linked Data as “data published to the Web in such a way that it is machine-readable, its meaning is explicitly defined, it is linked to other external data sets, and can in turn be linked to from external datasets.” In other words, Linked Data and the Semantic Web seek to do for data what the Web did for documents. Additionally, the evolving capability of linking together different forms of data is fueling the potentially transformative rise of social machines – “processes in which the people do the creative work and the machine does the administration.”

Selected Reading List (in alphabetical order)

Annotated Selected Reading List (in alphabetical order)

Alani, Harith, David Dupplaw, John Sheridan, Kieron O’Hara, John Darlington, Nigel Shadbolt, and Carol Tullo. “Unlocking the Potential of Public Sector Information with Semantic Web Technology,” 2007. http://bit.ly/17fMbCt.

  • This paper explores the potential of using Semantic Web technology to increase the value of public sector information already in existence.
  • The authors note that, while “[g]overnments often hold very rich data and whilst much of this information is published and available for re-use by others, it is often trapped by poor data structures, locked up in legacy data formats or in fragmented databases. One of the great benefits that Semantic Web (SW) technology offers is facilitating the large scale integration and sharing of distributed data sources.”
  • They also argue that Linked Data and the Semantic Web are growing in use and visibility in other sectors, but government has been slower to adapt: “The adoption of Semantic Web technology to allow for more efficient use of data in order to add value is becoming more common where efficiency and value-added are important parameters, for example in business and science. However, in the field of government there are other parameters to be taken into account (e.g. confidentiality), and the cost-benefit analysis is more complex.” In spite of that complexity, the authors’ work “was intended to show that SW technology could be valuable in the governmental context.”

Berners-Lee, Tim, James Hendler, and Ora Lassila. “The Semantic Web.” Scientific American 284, no. 5 (2001): 28–37. http://bit.ly/Hhp9AZ.

  • In this article, Sir Tim Berners-Lee, James Hendler and Ora Lassila introduce the Semantic Web, “a new form of Web content that is meaningful to computers [and] will unleash a revolution of new possibilities.”
  • The authors argue that the evolution of linked data and the Semantic Web “lets anyone express new concepts that they invent with minimal effort. Its unifying logical language will enable these concepts to be progressively linked into a universal Web. This structure will open up the knowledge and workings of humankind to meaningful analysis by software agents, providing a new class of tools by which we can live, work and learn together.”

Bizer, Christian, Tom Heath, and Tim Berners-Lee. “Linked Data – The Story So Far.” International Journal on Semantic Web and Information Systems (IJSWIS) 5, no. 3 (2009): 1–22. http://bit.ly/HedpPO.

  • In this paper, the authors take stock of Linked Data’s challenges, potential and successes close to a decade after its introduction. They build their argument for increasingly linked data by referring to the incredible value creation of the Web: “Despite the inarguable benefits the Web provides, until recently the same principles that enabled the Web of documents to flourish have not been applied to data.”
  • The authors expect that “Linked Data will enable a significant evolutionary step in leading the Web to its full potential” if a number of research challenges can be adequately addressed, both technical, like interaction paradigms and data fusion; and non-technical, like licensing, quality and privacy.

Ding, Li, Dominic Difranzo, Sarah Magidson, Deborah L. Mcguinness, and Jim Hendler. Data-Gov Wiki: Towards Linked Government Data, n.d. http://bit.ly/1h3ATHz.

  • In this paper, the authors “investigate the role of Semantic Web technologies in converting, enhancing and using linked government data” in the context of Data-gov Wiki, a project that attempts to integrate datasets found at Data.gov into the Linking Open Data (LOD) cloud.
  • The paper features discussion and “practical strategies” based on four key issue areas: Making Government Data Linkable, Linking Government Data, Supporting the Use of Linked Government Data and Preserving Knowledge Provenance.

Kalampokis, Evangelos, Michael Hausenblas, and Konstantinos Tarabanis. “Combining Social and Government Open Data for Participatory Decision-Making.” In Electronic Participation, edited by Efthimios Tambouris, Ann Macintosh, and Hans de Bruijn, 36–47. Lecture Notes in Computer Science 6847. Springer Berlin Heidelberg, 2011. http://bit.ly/17hsj4a.

  • This paper presents a proposed data architecture for “supporting participatory decision-making based on the integration and analysis of social and government data.” The authors believe that their approach will “(i) allow decision makers to understand and predict public opinion and reaction about specific decisions; and (ii) enable citizens to inadvertently contribute in decision-making.”
  • The proposed approach, “based on the use of the linked data paradigm,” draws on subjective social data and objective government data in two phases: Data Collection and Filtering and Data Analysis. “The aim of the former phase is to narrow social data based on criteria such as the topic of the decision and the target group that is affected by the decision. The aim of the latter phase is to predict public opinion and reactions using independent variables related to both subjective social and objective government data.”

Rady, Kaiser. Publishing the Public Sector Legal Information in the Era of the Semantic Web. SSRN Scholarly Paper. Rochester, NY: Social Science Research Network, 2012. http://bit.ly/17fMiOp.

  • Following an EU directive calling for the release of public sector information by member states, this study examines the “uniqueness” of creating and publishing primary legal source documents on the web and highlights “the most recent technological strategy used to structure, link and publish data online (the Semantic Web).”
  • Rady argues for public sector legal information to be published as “open-linked-data in line with the new approach for the web.” He believes that if data is created and published in this form, “the data will be more independent from devices and applications and could be considered as a component of [a] big information system. That because, it will be well-structured, classified and has the ability to be used and utilized in various combinations to satisfy specific user requirements.”

Shadbolt, Nigel, Kieron O’Hara, Tim Berners-Lee, Nicholas Gibbins, Hugh Glaser, Wendy Hall, and m.c. schraefel. “Linked Open Government Data: Lessons from Data.gov.uk.” IEEE Intelligent Systems 27, no. 3 (May 2012): 16–24. http://bit.ly/1cgdH6R.

  • In this paper, the authors view Open Government Data (OGD) as an “opportunity and a challenge for the LDW [Linked Data Web]. The opportunity is to grow by linking with PSI [Public Sector Information] – real-world, useful information with good provenance. The challenge is to manage the sudden influx of heterogeneous data, often with minimal semantics and structure, tailored to highly specific task contexts.
  • As the linking of OGD continues, the authors argue that, “Releasing OGD is not solely a technical problem, although it presents technical challenges. OGD is not a rigid government IT specification, but it demands productive dialogue between data providers, users, and developers. We should expect a ‘perpetual beta,’ in which best practice, technical development, innovative use of data, and citizen-centric politics combine to drive data-release programs.”
  • Despite challenges, the authors believe that, “Integrating OGD onto the LDW will vastly increase the scope and richness of the LDW. A reciprocal benefit is that the LDW will provide additional resources and context to enrich OGD. Here, we see the network effect in action, with resources mutually adding value to one another.”

Vitale, Michael, Anni Rowland-Campbell, Valentina Cardo, and Peter Thompson. “The Implications of Government as a ‘Social Machine’ for Making and Implementing Market-based Policy.” Intersticia, September 2013. http://bit.ly/HhMzqD.

  • This report from the Australia and New Zealand School of Government (ANZSOG) explores the concept of government as a social machine. The authors draw on the definition of a social machine proposed by Sir Nigel Shadbolt et al. – a system where “human and computational intelligence coalesce in order to achieve a given purpose” – to describe a “new approach to the relationship between citizens and government, facilitated by technological systems which are increasingly becoming intuitive, intelligent and ‘social.'”
  • The authors argue that beyond providing more and varied data to government, the evolving concept of government as a social machine as the potential to alter power dynamics, address the growing lack of trust in public institutions and facilitate greater public involvement in policy-making.

Big Data

Curated on Posted on by Stefaan Verhulst

Special Report on Big Data by Volta – A newsletter on Science, Technology and Society in Europe:  “Locating crime spots, or the next outbreak of a contagious disease, Big Data promises benefits for society as well as business. But more means messier. Do policy-makers know how to use this scale of data-driven decision-making in an effective way for their citizens and ensure their privacy?90% of the world’s data have been created in the last two years. Every minute, more than 100 million new emails are created, 72 hours of new video are uploaded to YouTube and Google processes more than 2 million searches. Nowadays, almost everyone walks around with a small computer in their pocket, uses the internet on a daily basis and shares photos and information with their friends, family and networks. The digital exhaust we leave behind every day contributes to an enormous amount of data produced, and at the same time leaves electronic traces that contain a great deal of personal information….
Until recently, traditional technology and analysis techniques have not been able to handle this quantity and type of data. But recent technological developments have enabled us to collect, store and process data in new ways. There seems to be no limitations, either to the volume of data or technology for storing and analyzing them. Big Data can map a driver’s sitting position to identify a car thief, it can use Google searches to predict outbreaks of the H1N1 flu virus, it can data-mine Twitter to predict the price of rice or use mobile phone top-ups to describe unemployment in Asia.
The word ‘data’ means ‘given’ in Latin. It commonly refers to a description of something that can be recorded and analyzed. While there is no clear definition of the concept of ‘Big Data’, it usually refers to the processing of huge amounts and new types of data that have not been possible with traditional tools.

‘The new development is not necessarily that there are so much more data. It’s rather that data is available to us in a new way.’

The notion of Big Data is kind of misleading, argues Robindra Prabhu, a project manager at the Norwegian Board of Technology. “The new development is not necessarily that there are so much more data. It’s rather that data is available to us in a new way. The digitalization of society gives us access to both ‘traditional’, structured data – like the content of a database or register – and unstructured data, for example the content in a text, pictures and videos. Information designed to be read by humans is now also readable by machines. And this development makes a whole new world of  data gathering and analysis available. Big Data is exciting not just because of the amount and variety of data out there, but that we can process data about so much more than before.”

Open data: Unlocking innovation and performance with liquid information

Curated on Posted on by Stefaan Verhulst

New report by McKinsey Global Institute:“Open data—machine-readable information, particularly government data, that’s made available to others—has generated a great deal of excitement around the world for its potential to empower citizens, change how government works, and improve the delivery of public services. It may also generate significant economic value, according to a new McKinsey report.1 Our research suggests that seven sectors alone could generate more than $3 trillion a year in additional value as a result of open data, which is already giving rise to hundreds of entrepreneurial businesses and helping established companies to segment markets, define new products and services, and improve the efficiency and effectiveness of operations.

Although the open-data phenomenon is in its early days, we see a clear potential to unlock significant economic value by applying advanced analytics to both open and proprietary knowledge. Open data can become an instrument for breaking down information gaps across industries, allowing companies to share benchmarks and spread best practices that raise productivity. Blended with proprietary data sets, it can propel innovation and help organizations replace traditional and intuitive decision-making approaches with data-driven ones. Open-data analytics can also help uncover consumer preferences, allowing companies to improve new products and to uncover anomalies and needless variations. That can lead to leaner, more reliable processes.
However, investments in technology and expertise are required to use the data effectively. And there is much work to be done by governments, companies, and consumers to craft policies that protect privacy and intellectual property, as well as establish standards to speed the flow of data that is not only open but also “liquid.” After all, consumers have serious privacy concerns, and companies are reluctant to share proprietary information—even when anonymity is assured—for fear of losing competitive advantage…
See also Executive Summary and Full Report”

Making government simpler is complicated

Curated on Posted on by Stefaan Verhulst

Mike Konczal in The Washington Post: “Here’s something a politician would never say: “I’m in favor of complex regulations.” But what would the opposite mean? What would it mean to have “simple” regulations?

There are two definitions of “simple” that have come to dominate liberal conversations about government. One is the idea that we should make use of “nudges” in regulation. The other is the idea that we should avoid “kludges.” As it turns out, however, these two definitions conflict with each other —and the battle between them will dominate conversations about the state in the years ahead.

The case for “nudges”

The first definition of a “simple” regulation is one emphasized in Cass Sunstein’s recent book titled Simpler: The Future of Government (also see here). A simple policy is one that simply “nudges” people into one choice or another using a variety of default rules, disclosure requirements, and other market structures. Think, for instance, of rules that require fast-food restaurants to post calories on their menus, or a mortgage that has certain terms clearly marked in disclosures.

These sorts of regulations are deemed “choice preserving.” Consumers are still allowed to buy unhealthy fast-food meals or sign up for mortgages they can’t reasonably afford. The regulations are just there to inform people about their choices. These rules are designed to keep the market “free,” where all possibilities are ultimately possible, although there are rules to encourage certain outcomes.
In his book, however, Sunstein adds that there’s another very different way to understand the term “simple.” What most people mean when they think of simple regulations is a rule that is “simple to follow.” Usually a rule is simple to follow because it outright excludes certain possibilities and thus ensures others. Which means, by definition, it limits certain choices.

The case against “kludges”
This second definition of simple plays a key role in political scientist Steve Teles’ excellent recent essay, “Kludgeocracy in America.” For Teles, a “kludge” is a “clumsy but temporarily effective” fix for a policy problem. (The term comes from computer science.) These kludges tend to pile up over time, making government cumbersome and inefficient overall.
Teles focuses on several ways that kludges are introduced into policy, with a particularly sharp focus on overlapping jurisdictions and the related mess of federal and state overlap in programs. But, without specifically invoking it, he also suggests that a reliance on “nudge” regulations can lead to more kludges.
After all, non-kludge policy proposal is one that will be simple to follow and will clearly cause a certain outcome, with an obvious causality chain. This is in contrast to a web of “nudges” and incentives designed to try and guide certain outcomes.

Why “nudges” aren’t always simpler
The distinction between the two is clear if we take a specific example core to both definitions: retirement security.
For Teles, “one of the often overlooked benefits of the Social Security program… is that recipients automatically have taxes taken out of their paychecks, and, then without much effort on their part, checks begin to appear upon retirement. It’s simple and direct. By contrast, 401(k) retirement accounts… require enormous investments of time, effort, and stress to manage responsibly.”

Yet 401(k)s are the ultimately fantasy laboratory for nudge enthusiasts. A whole cottage industry has grown up around figuring out ways to default people into certain contributions, on designing the architecture of choices of investments, and trying to effortlessly and painlessly guide people into certain savings.
Each approach emphasizes different things. If you want to focus your energy on making people better consumers and market participations, expanding our government’s resources and energy into 401(k)s is a good choice. If you want to focus on providing retirement security directly, expanding Social Security is a better choice.
The first is “simple” in that it doesn’t exclude any possibility but encourages market choices. The second is “simple” in that it is easy to follow, and the result is simple as well: a certain amount of security in old age is provided directly. This second approach understands the government as playing a role in stopping certain outcomes, and providing for the opposite of those outcomes, directly….

Why it’s hard to create “simple” regulations
Like all supposed binaries this is really a continuum. Taxes, for instance, sit somewhere in the middle of the two definitions of “simple.” They tend to preserve the market as it is but raise (or lower) the price of certain goods, influencing choices.
And reforms and regulations are often most effective when there’s a combination of these two types of “simple” rules.
Consider an important new paper, “Regulating Consumer Financial Products: Evidence from Credit Cards,” by Sumit Agarwal, Souphala Chomsisengphet, Neale Mahoney and Johannes Stroebel. The authors analyze the CARD Act of 2009, which regulated credit cards. They found that the nudge-type disclosure rules “increased the number of account holders making the 36-month payment value by 0.5 percentage points.” However, more direct regulations on fees had an even bigger effect, saving U.S. consumers $20.8 billion per year with no notable reduction in credit access…..
The balance between these two approaches of making regulations simple will be front and center as liberals debate the future of government, whether they’re trying to pull back on the “submerged state” or consider the implications for privacy. The debate over the best way for government to be simple is still far from over.”

Are We Puppets in a Wired World?

Curated on Posted on by Stefaan Verhulst

Sue Halpern in The New York Review of Books: “Also not obvious was how the Web would evolve, though its open architecture virtually assured that it would. The original Web, the Web of static homepages, documents laden with “hot links,” and electronic storefronts, segued into Web 2.0, which, by providing the means for people without technical knowledge to easily share information, recast the Internet as a global social forum with sites like Facebook, Twitter, FourSquare, and Instagram.
Once that happened, people began to make aspects of their private lives public, letting others know, for example, when they were shopping at H+M and dining at Olive Garden, letting others know what they thought of the selection at that particular branch of H+M and the waitstaff at that Olive Garden, then modeling their new jeans for all to see and sharing pictures of their antipasti and lobster ravioli—to say nothing of sharing pictures of their girlfriends, babies, and drunken classmates, or chronicling life as a high-paid escort, or worrying about skin lesions or seeking a cure for insomnia or rating professors, and on and on.
The social Web celebrated, rewarded, routinized, and normalized this kind of living out loud, all the while anesthetizing many of its participants. Although they likely knew that these disclosures were funding the new information economy, they didn’t especially care…
The assumption that decisions made by machines that have assessed reams of real-world information are more accurate than those made by people, with their foibles and prejudices, may be correct generally and wrong in the particular; and for those unfortunate souls who might never commit another crime even if the algorithm says they will, there is little recourse. In any case, computers are not “neutral”; algorithms reflect the biases of their creators, which is to say that prediction cedes an awful lot of power to the algorithm creators, who are human after all. Some of the time, too, proprietary algorithms, like the ones used by Google and Twitter and Facebook, are intentionally biased to produce results that benefit the company, not the user, and some of the time algorithms can be gamed. (There is an entire industry devoted to “optimizing” Google searches, for example.)
But the real bias inherent in algorithms is that they are, by nature, reductive. They are intended to sift through complicated, seemingly discrete information and make some sort of sense of it, which is the definition of reductive.”
Books reviewed: