E-Government and Its Limitations: Assessing the True Demand Curve for Citizen Public Participation


Paper by David Karpf: “Many e-government initiatives start with promise, but end up either as digital “ghost towns” or as a venue exploited by organized interests. The problem with these initiatives is rooted in a set of common misunderstandings about the structure of citizen interest in public participation – simply put, the Internet does not create public interest, it $2 public interest. Public interest can be high or low, and governmental initiatives can be polarized or non-polarized. The paper discusses two common pitfalls (“the Field of Dreams Fallacy” and “Blessed are the Organized”) that demand alternate design choices and modified expectations. By treating public interest and public polarization as variables, the paper develops a typology of appropriate e-government initiatives that can help identify the boundary conditions for transformative digital engagement.”

El Hacker Cívico: Civic-Minded Techies Gain Sway with Government in Mexico and Beyond


in the Huffington Post: “A handful of young hackers looked up from their laptops when Jorge Soto burst into the upstairs office they shared in an old Mexico City house one morning last spring. Soto wanted to be sure they’d seen the front-page headline then flying across Twitter: Mexico’s congress was set to spend 115 million pesos (then US $9.3 million) on a mobile app that would let 500 lawmakers track legislative affairs from their cellphones — more than a hundred times what such software could cost.
To many in Mexico, what became known as the “millionaire’s app” was just the latest in an old story of bloated state spending; but Soto and his colleagues saw a chance to push a new approach instead. In two days, they’d covered their white office walls with ideas for a cheaper alternative and launched an online contest that drew input from more than 150 software developers and designers, producing five open-source options in two weeks.
Lawmakers soon insisted they’d never known about the original app, which had been quietly approved by a legislative administrative board; and a congressional spokesman rushed to clarify that the project had been suspended. Invited to pitch their alternatives to Congress, a half-dozen young coders took the podium in a sloping auditorium at the legislature. The only cost for their work: a 11,500-peso (then US $930) prize for the winner.
“We didn’t just ‘angry tweet,’ we actually did something,” Soto, a 28-year-old IT engineer and social entrepreneur, said at the time. “Citizens need to understand democracy beyond voting every few years, and government needs to understand that we’re willing to participate.”
Seven months later, Mexico’s president appears to have heard them, hiring Soto and nine others to launch one of the world’s first federal civic innovation offices, part of a broader national digital agenda to be formally unveiled today. Building on a model pioneered in a handful of U.S. cities since 2010, Mexico’s civic innovation team aims to integrate so-called “civic hackers” with policy experts already inside government — to not only build better technology, but to seed a more tech-minded approach to problem-solving across federal processes and policy. What began as outside activism is slowly starting to creep into government….Mexico’s app incident reflects a common problem in that process: wasteful spending by non-techie bureaucrats who don’t seem to know what they’re buying — at best, out-of-touch; at worst, party to crony contracting; and overseen, if at all, by officials even less tech-savvy than themselves. Citizens, in contrast, are adopting new technologies faster than much of the public sector, growing the gap between the efficiency and accountability that they expect as private consumers, and the bureaucratic, buggy experience that government still provides.
To break that cycle, a movement of community-minded “civic hackers” like Soto has stepped into the void, offering their own low-cost tools to make government more efficient, collaborative and transparent….The platform, named Codeando Mexico, has since hosted more than 30 civic-themed challenges.
With Soto as an advisor, the team seized on the scandal surrounding the “millionare’s app” to formally launch in March, calling for help “taking down the Mexican tech mafia” – a play on the big, slow software makers that dominate public contracting around the world. In that, Codeando Mexico tackled a central civic-tech target: procurement, widely considered one of the public spheres ripest for reform. Its goal, according to Wilhelmy, was to replace clueless or “compadrismo” crony contracting with micro-procurement, swapping traditional suppliers for leaner teams of open-source coders who can release and revise what they build in near real-time. “It’s like the Robin Hood of procurement: You take money that’s being spent on big projects and bring it to the developer community, giving them an opportunity to work on stuff that matters,” he said. “There’s a whole taboo around software: government thinks it has to be expensive. We’re sending a message that there are different ways to do this; it shouldn’t cost so much.”
The maker of the costly congressional app in question, Mexico City consultancy Pulso Legislativo, insisted last spring that its hefty price tag didn’t reflect its software as much as the aggregated data and analysis behind it. But critics were quick to note that Mexican lawmakers already had access to similar data compiled by at least five publicly-funded research centers – not to mention from INFOPAL, a congressional stats system with its own mobile application. With Mexico then in the midst of a contentious telecom reform, the public may’ve been especially primed to pounce on any hint of corruption or wasteful IT spending. Codeando Mexico saw an opening.
So it was that a crew of young coders, almost all under 23-years-old, traipsed into the legislature, a motley mix of suits and skinny jeans, one-by-one pitching a panel of judges that included the head of the congressional Science and Technology Committee. Drawing on public data culled by local transparency groups, their Android and iOS apps – including the winner, “Diputados” — allowed citizens to track and opine on pending bills and to map and contact their representatives — still a relatively new concept in Mexico’s young democracy.”

Towards a 21st Century Parliament


Speech by the Speaker of the House of Commons, the Rt Hon John Bercow MP: “…Despite this, there is an enormous challenge out there not only for the House of Commons and Parliament as a whole but for all legislatures in the 21st century. That challenge is how we reconcile traditional concepts and institutions of representative democracy with the technological revolution which we have witnessed over the past decade or two which has created both a demand for and an opportunity to establish a digital democracy. Quietly, over past decades, a radically different world has emerged which in time will make the industrial revolution seem minor.
There has been much research conducted in to this at the academic level and in individual initiatives and publications, not least those with which the Hansard Society has had the wisdom to become involved. But it is hard to see exactly where we are and hard to understand the notion of ‘trust’ in this brave new world, uncertain as it is. Indeed, there has not been one single overarching strategy for how we might move from where we are now to what a parliament in a digital democracy may look like, nor is there one role model from whom we can all take inspiration. That said, Estonia, where a quarter of the votes cast at its last national election in 2011 and perhaps half of those which will be recorded at its 2015 elections, were delivered online is something of a market leader in this regard and well worth investigation.
I am convinced that we need an innovation of our own to create such a map and a compass and to invite outside expertise in to assist us in this endeavour.
That is why I am announcing today the creation of a Speaker’s Commission on Digital Democracy, the core membership of which will be assembled in the next few weeks, supplemented by a circle of around 30 expert Commissioners and reinforced I hope by up to 60 million members of the public. This exercise will start in early 2014 and report in early 2015, a special year for Parliament as it will be the 750th anniversary of the de Montfort Parliament along with the 800th anniversary of the Magna Carta, the document that set the scene for the 1265 Parliament to come later.
Digital democracy will have some universal features but others which vary nation by nation. It is yet another change which pushes against formality and for flexibility. Its elements might include online voting, e-dialogue between representatives and those represented, increased interconnectedness between the functions of representation, scrutiny and legislation, multiple concepts of what is a constituency, flexibility about what is debated when and how, and a much more intense pace for invention and adaptation. What we are talking about here is nothing less than a Parliament version 2.0….”

25 Tech Ideas for Improving Your Community


GovTech: “Ideation Nation, a technology brainstorming competition for civic solutions, announces its 25 top ideas for government technology projects…”

Top 25 Ideas

4.    Volunteer exchange
5.    Zoning iPhone app
6.    Gift card remainder charity website
7.    Electricity monitoring device rentals
8.    Integrated discovery website for camping, hiking, outdoor recreation
9.    Use the Internet to create a more direct democracy at all levels
10.  Lodge a complaint, get connected on civic issues
11.  Creativity Crowd
12.  Gaming volunteerism and rewarding impact creation
13.  Location-based app for public recycling
14.  Creating an online community map of underutilized spaces
15.  Install on-demand street lighting
16.  Create a bike share app like AirBnB
17.  Renaissance CSA
18.  Create a resource center to share collaborative projects
19.  A citizen’s board of developers
20.  My place: Our World, a civic engagement app
21.  App for food transfer
22.  Create a social networking platform for volunteers and NPOs
23.  Communitywide sharing application
24.  Common permit application
25.  Bike-pool app

Cinq expériences de démocratie 2.0


Le Monde: “Du 23 au 27 novembre, à Strasbourg, les participants au Forum mondial pour la démocratie examineront des initiatives de démocratie participative à l’oeuvre sur tous les continents. En voici quelques exemples. ( Lire aussi l’entretien : “Internet renforce le pouvoir de la société civile”)

  • EN FRANCE, LES ÉLECTEURS PASSENT À L’ÈRE NUMÉRIQUE

Depuis trois ans, les initiatives françaises de démocratie 2.0 se multiplient, avec pour objectif de stimuler la participation citoyenne aux instances démocratiques, qu’elles soient locales ou nationales. Dans la perspective des élections municipales de mars 2014, Questionnezvoselus.org propose ainsi aux internautes d’interroger les candidats à la mairie des 39 villes de France métropolitaine de plus de 100 000 habitants. Objectif ? Etablir la confiance entre les citoyens et leurs élus grâce à davantage de transparence, d’autonomisation et de responsabilité. La démarche rappelle celle de Voxe.org : lors de l’élection présidentielle de 2012, ce comparateur neutre et indépendant des programmes des candidats a enregistré un million de connexions. En complément, Laboxdesmunicipales.com propose des outils d’aide au vote, tandis que Candidat-et-citoyens.fr offre à ceux qui se présentent la possibilité d’associer des citoyens à la construction de leur programme.
Aux adeptes de la transparence, le collectif Democratieouverte.org propose d’interpeller les élus afin qu’ils affichent ouvertement leurs pratiques, et Regardscitoyens.org offre « un accès simplifié au fonctionnement de nos institutions démocratiques à partir des informations publiques »….

Informer, débattre et donner le pouvoir d’agir », tel est le slogan de Puzzled by Policy (PBP, « perplexe quant à la politique »), une plate-forme Internet lancée en octobre 2010 afin d’aider chacun à mieux comprendre les décisions politiques prises au niveau européen et à améliorer ainsi la qualité du débat public….

  • A PORTO ALEGRE,  UN WIKI RELIE HABITANTS ET ÉDILES

Cartographier le territoire et identifier les problèmes que rencontrent les habitants de la ville en utilisant un système « wiki » (c’est-à-dire un site Internet qui s’enrichit des contributions des internautes), telle est la vocation de Porto Alegre.cc.
Conçu pour donner de la visibilité aux causes défendues par les habitants, ce site s’inscrit dans le cadre de la plate-forme « wikicity » (Wikicidade.cc). Un concept dondé sur la méthode de l’intelligence collective, qui s’articule autour de quatre axes : culture de la citoyenneté, éthique de l’attention, responsabilité partagée et engagement civique….

  • EN FINLANDE,  CHACUN LÉGIFÈRE EN LIGNE

Depuis mars 2012, la Constitution finlandaise laisse à tout citoyen ayant atteint la majorité la possibilité d’inscrire des propositions de loi sur l’agenda parlementaire. Ces dernières sont examinées par les élus à condition de recevoir le soutien de 50 000 autres Finlandais (soit 1 % de la population).
Afin d’optimiser l’usage et l’impact de ce dispositif de participation citoyenne, l’ONG Open Ministry a lancé en octobre 2012 une plate-forme facilitant l’implication de tout un chacun. Participation en ligne, ateliers de travail ouverts ou tables rondes sont autant de techniques utilisées à cette fin….

  • AUX ETATS-UNIS, LA FINANCE PARTICIPATIVE GAGNE LES PROJETS PUBLICS

Citizinvestor.com propose aux citoyens américains de participer au financement d’infrastructures publiques. « L’administration n’a jamais assez d’argent pour financer tous les projets et services dont rêvent les citoyens », observent Tony De Sisto et Jordan Tyler Raynor, les cofondateurs du projet, conscients des choix difficiles opérés lors de l’allocation des budgets municipaux et de l’envie des habitants d’avoir leur voix dans ce choix….”

NEW: The Open Governance Knowledge Base


In its continued efforts to organize and disseminate learnings in the field of technology-enabled governance innovation, today, The Governance Lab is introducing a collaborative, wiki-style repository of information and research at the nexus of technology, governance and citizenship. Right now we’re calling it the Open Governance Knowledge Base, and it goes live today.
Our goal in creating this collaborative platform is to provide a single source of research and insights related to the broad, interdiscplinary field of open governance for the benefit of: 1) decision-makers in governing institutions seeking information and inspiration to guide their efforts to increase openness; 2) academics seeking to enrich and expand their scholarly pursuits in this field; 3) technology practitioners seeking insights and examples of familiar tools being used to solve public problems; and 4) average citizens simply seeking interesting information on a complex, evolving topic area.
While you can already find some pre-populated information and research on the platform, we need your help! The field of open governance is too vast, complex and interdisciplinary to meaningfully document without broad collaboration.
Here’s how you can help to ensure this shared resource is as useful and engaging as possible:

  • What should we call the platform? We want your title suggestions. Leave your ideas in the comments or tweet them to us @TheGovLab.
  • And more importantly: Share your knowledge and research. Take a look at what we’ve posted, create an account, refer to this MediaWiki formatting guide as needed and start editing!

The trouble with democracy


author of The Confidence Trap: A History of Democracy in Crisis from World War I to the Present in The Guardian: “Government shutdowns, petty policy squabbles, voter disaffection – democracy doesn’t seem to work very well. But what’s the alternative? And can we rely on muddling through?…Those of us who live in the western democracies might sometimes be tempted to agree. Dictator envy is a habitual feature of democratic politics. We don’t actually want to live under a dictatorship – we still have a horror of what that would entail – but we do envy dictators their ability to act decisively in a crisis….
The irony of dictator envy is that it goes against the historical evidence. Over the last 100 years, democracies have shown that they are better than dictatorships at dealing with the most serious crises that any political system has to face. Democracies win wars. They survive economic disasters. They adapt to meet environmental challenges. Precisely because they are able to act decisively without having to square public opinion first, dictators are the ones who end up making the catastrophic mistakes. When dictators get things wrong, they can take the whole state over the cliff with them. When democratic leaders get things wrong, we kick them out before they can do terminal damage.
Yet that is little consolation in the middle of a crisis. The reason we keep succumbing to dictator envy is that it requires steady nerves to take the long view when things are going wrong. The qualities that give democracies the advantage in the long run – their restlessness and impatience with failure – are the same qualities that make it hard for them to take the long view. They look with envy on political systems that can seize the moment. Democracies are very bad at seizing the moment. Their survival technique is muddling through. The curse of democracy is that we are condemned to want the thing we can’t have.
The person who first noticed this deeply conflicted character of democratic life was a French aristocrat. When he travelled to the US to study its prisons in 1831, Alexis de Tocqueville shared the common 19th-century prejudice against democracy. He thought it was a chaotic and stupid system of government. By the time he finished his journey a year later, he had changed his mind. He decided that American democracy was a lot better than it looks. On the surface, everything appeared a mess: bickering politicians, vituperative and ill-informed newspapers (“The job of the journalist in America”, Tocqueville wrote, “is to attack coarsely, without preparation and without art, to set aside principles in order to grab men”), distracted citizens. No one was able to exert a grip. There was far too much noise, not enough signal. But over time this surfeit of noise produced an adaptable politics that never sat still for long enough to get stuck. The raucousness of American politics was a sign of its essential health. Americans kept stumbling into holes and then back out of them. More mistakes are made in a democracy, Tocqueville wrote, but more mistakes are corrected as well. More fires get started by Americans. More fires get put out by them too….
It has always been like this. The history of democracy throughout the 20th century is a story of repeated crises during which politicians and publics have been torn between the twin impulses to overreact and to underreact to the dangers, without ever finding the balance between them. Dictator envy is never far from the surface….The pattern of democratic life is to drift into impending disaster and then to stumble out of it. Undemocratic practices creep up on us unawares, until the routine practices of democracy – a free press, a few unbiddable politicians – expose them. When that happens, democracies do not get a grip; they simply make the minimum of necessary adjustments until they drift into the next disaster. What is hard for any democracy is to exert the constant, vigilant pressure needed to rein in the forces that produce the crises. It is so much easier to wait for the crisis to reveal itself before trying to do something about it. The new information technology, far from solving this problem, has made it worse. We are more distracted than ever. The surfeit of information flowing around the world makes it practically impossible for anyone to keep secrets for long. But it also makes it practically impossible to secure broad democratic agreement for wide-ranging reform of public life. There is far too much noise, not enough signal. So we keep our fingers crossed in the hope we will muddle through.”

Selected Readings on Crowdsourcing Opinions and Ideas


The Living Library’s Selected Readings series seeks to build a knowledge base on innovative approaches for improving the effectiveness and legitimacy of governance. This curated and annotated collection of recommended works on the topic of crowdsourcing was originally published in 2013.

As technological advances give individuals greater ability to share their opinions and ideas with the world, citizens are increasingly expecting government to consult with them and factor their input into the policy-making process. Moving away from the representative democracy system created in a less connected time, e-petitions; participatory budgeting (PB), a collaborative, community-based system for budget allocation; open innovation initiatives; and Liquid Democracy, a hybrid of direct and indirect democracy, are allowing citizens to make their voices heard between trips to the ballot box.

Selected Reading List (in alphabetical order)

Annotated Selected Reading List (in alphabetical order)

Bergmann, Eirikur. “Reconstituting Iceland – Constitutional Reform Caught in a New Critical Order in the Wake of Crisis.” in Academia.edu, (presented at the Political Legitimacy and the Paradox of Regulation, Leiden University, 2013). http://bit.ly/1aaTVYP.
  •  This paper explores the tumultuous history of Iceland’s “Crowdsourced Constitution.” The since-abandoned document was built upon three principles: distribution of power, transparency and responsibility.
  •  Even prior to the draft being dismantled through political processes, Bergmann argues that an overenthusiastic public viewed the constitution as a stronger example of citizen participation than it really was: “Perhaps with the delusion of distance the international media was branding the production as the world’s first ‘crowdsourced’ constitution, drafted by the interested public in clear view for the world to follow…This was however never a realistic description of the drafting. Despite this extraordinary open access, the Council was not able to systematically plough through all the extensive input as [it] only had four months to complete the task.”
  • Bergmann’s paper illustrates the transition Iceland’s constitution has undertaken in recent years: moving form a paradigmatic example of crowdsourcing opinions to a demonstration of the challenges inherent in bringing more voices into a realm dominated by bureaucracy and political concerns.
Gassmann, Oliver, Ellen Enkel, and Henry Chesbrough. “The Future of Open Innovation.” R&D Management 40, no. 3 (2010): 213– 221. http://bit.ly/1bk4YeN.
  • In this paper – an introduction to a special issue on the topic – Gassmann, Enkel and Chesbrough discuss the evolving trends in open innovation. They define the concept, referencing previous work by Chesbrough et al., as “…the purposive inflows and outflows of knowledge to accelerate internal innovation, and expand the markets for external use of innovation, respectively.”
  • In addition to examining the existing literature for the field, the authors identify nine trends that they believe will define the future of open innovation for businesses, many of which can also be applied to governing insitutions:
    • Industry penetration: from pioneers to mainstream
    • R&D intensity: from high to low tech
    • Size: from large firms to SMEs
    • Processes: from stage gate to probe-and-learn
    • Structure: from standalone to alliances
    • Universities: from ivory towers to knowledge brokers  Processes: from amateurs to professionals
    • Content: from products to services
    • Intellectual property: from protection to a tradable good
Gilman, Hollie Russon. “The Participatory Turn: Participatory Budgeting Comes to America.” Harvard University, 2012. https://bit.ly/2BhaeVv.
  •  In this dissertation, Gilman argues that participatory budgeting (PB) produces better outcomes than the status quo budget process in New York, while also transforming how those who participate understand themselves as citizens, constituents, Council members, civil society leaders and community stakeholders.
  • The dissertation also highlights challenges to participation drawing from experience and lessons learned from PB’s inception in Porto Alege, Brazil in 1989. While recognizing a diversity of challenges, Gilman ultimately argues that, “PB provides a viable and informative democratic innovation for strengthening civic engagement within the United States that can be streamlined and adopted to scale.”
Kasdan, Alexa, and Cattell, Lindsay. “New Report on NYC Participatory Budgeting.” Practical Visionaries. Accessed October 21, 2013. https://bit.ly/2Ek8bTu.
  • This research and evaluation report is the result of surveys, in-depth interviews and observations collected at key points during the 2011 participatory budgeting (PB) process in New York City, in which “[o]ver 2,000 community members were the ones to propose capital project ideas in neighborhood assemblies and town hall meetings.”
  • The PBNYC project progressed through six main steps:
    •  First Round of Neighborhood Assemblies
    • Delegate Orientations
    • Delegate Meetings
    • Second Round of Neighborhood Assemblies
    • Voting
    • Evaluation, Implementation & Monitoring
  •  The authors also discuss the varied roles and responsibilities for the divers stakeholders involved in the process:
    • Community Stakeholders
    • Budget Delegates
    • District Committees
    • City-wide Steering Committee  Council Member Offices
Masser, Kai. “Participatory Budgeting as Its Critics See It.” Burgerhaushalt, April 30, 2013. http://bit.ly/1dppSxW.
  • This report is a critique of the participatory budgeting (PB) process, focusing on lessons learned from the outcomes of a pilot initiative in Germany.
  • The reports focuses on three main criticisms leveled against PB:
    • Participatory Budgeting can be a time consuming process that is barely comprehensive to the people it seeks to engage, as a result there is need for information about the budget, and a strong willingness to participate in preparing it.
    • Differences in the social structure of the participants inevitably affect the outcome – the process must be designed to avoid low participation or over-representation of one group.
    • PB cannot be sustained over a prolonged period and should therefore focus on one aspect of the budgeting process. The article points to outcomes that show that citizens may find it considerably more attractive to make proposals on how to spend money than on how to save it, which may not always result in the best outcomes.
OECD. “Citizens as Partners: Information, Consultation and Public Participation in Policy-making.” The IT Law Wiki. http://bit.ly/1aIGquc.
  • This OECD policy report features discussion on the concept of crowdsourcing as a new form or representation and public participation in OECD countries, with the understanding that it creates avenues for citizens to participate in public policy-making within the overall framework of representative democracy.
  • The report provides a wealth of comparative information on measures adopted in OECD countries to strengthen citizens’ access to information, to enhance consultation and encourage their active participation in policy-making.

Tchorbadjiiski, Angel. “Liquid Democracy.” Rheinisch-Westf alische Technische Hochschule Aachen Informatik 4 ComSy, 2012. http://bit.ly/1eOsbIH.

  • This thesis presents discusses how Liquid Democracy (LD) makes it for citizens participating in an election to “either take part directly or delegate [their] own voting rights to a representative/expert. This way the voters are not limited to taking one decision for legislative period as opposed to indirect (representative) democracy, but are able to actively and continuously take part in the decision-making process.”
  • Tchorbadjiiski argues that, “LD provides great flexibility. You do not have to decide yourself on the program of a political party, which only suits some aspects of your opinion.” Through LD, “all voters can choose between direct and indirect democracy creating a hybrid government form suiting their own views.”
  • In addition to describing the potential benefits of Liquid Democracy, Tchorbadjiiski focuses on the challenge of maintaining privacy and security in such a system. He proposes a platform that “allows for secure and anonymous voting in such a way that it is not possible, even for the system operator, to find out the identity of a voter or to prevent certain voters (for example minority groups) from casting a ballot.”

Regulatory Democracy Reconsidered: The Policy Impact of Public Participation Requirements


Paper by Neal D. Woods in the Journal of Public Administration Research and Theory :  “A broad range of procedural mechanisms designed to promote public involvement in regulatory decision making have been instituted at all levels of government. Depending upon the literature one consults, one could conclude that these procedures (1) enhance regulatory stringency by fostering access by previously underrepresented groups, (2) reduce regulatory stringency by institutionalizing access by regulated industries, (3) could either increase or decrease stringency depending on the relative strength of organized interests in the agency’s external environment, or (4) have no effect. This study investigates whether mechanisms designed to promote public involvement in administrative rulemaking affect the stringency of US state environmental regulation. The results suggest that requirements to provide public notice of agency rulemaking do not have a significant effect on the regulatory compliance costs imposed on industry, but mechanisms that provide direct access to rulemaking processes serve to decrease these costs. This effect is evident for access both to the agencies promulgating environmental regulations and to external entities reviewing these regulations. For promulgating agencies, the effect does not appear to be conditional on the relative power of societal interests. The results provide some evidence, however, that political officials respond to the strength of environmental and industry groups when reviewing agency regulations.”

E-Government and Its Limitations: Assessing the True Demand Curve for Citizen Public Participation


Paper by David Karpf:  “Many e-government initiatives start with promise, but end up either as digital “ghost towns” or as a venue exploited by organized interests.  The problem with these initiatives is rooted in a set of common misunderstandings about the structure of citizen interest in public participation – simply put, the Internet does not create public interest, it reveals public interest.  Public interest can be high or low, and governmental initiatives can be polarized or non-polarized.  The paper discusses two common pitfalls (“the Field of Dreams Fallacy” and “Blessed are the Organized”) that demand alternate design choices and modified expectations.  By treating public interest and public polarization as variables, the paper develops a typology of appropriate e-government initiatives that can help identify the boundary conditions for transformative digital engagement….

 Typology

Figure 1: Typology of Appropriate E-government Projects”