Democratizing and technocratizing the notice-and-comment process

Curated on Posted on by Stefaan Verhulst

Essay by Reeve T. Bull: “…When enacting the Administrative Procedure Act, Congress was not entirely clear on the extent to which it intended the agency to take into account public opinion as reflected in comments or merely to sift the comments for relevant information. This tension has simmered for years, but it never posed a major problem since the vast majority of rules garnered virtually no public interest.

Even now, most rules still generate a very anemic response. Internet submission has vastly simplified the process of filing a comment, however, and a handful of rules generate “mass comment” responses of hundreds of thousands or even millions of submissions. In these cases, as the net neutrality incident showed, individual commenters and even private firms have begun to manipulate the process by using computer algorithms to generate comments and, in some instances, affix false identities. As a result, agencies can no longer ignore the problem.

Nevertheless, technological progress is not necessarily a net negative for agencies. It also presents extraordinary opportunities to refine the notice-and-comment process and generate more valuable feedback. Moreover, if properly channeled, technological improvements can actually provide the remedies to many of the new problems that agencies have encountered. And other, non-technological reforms can address most, if not all of, the other newly emerging challenges. Indeed, if agencies are open-minded and astute, they can both “democratize” the public participation process, creating new and better tools for ascertaining public opinion (to the extent it is relevant in any given rule), and “technocratize” it at the same time, expanding and perfecting avenues for obtaining expert feedback….

As with many aspects of modern life, technological change that once was greeted with naive enthusiasm has now created enormous challenges. As a recent study for the Administrative Conference of the United States (for which I served as a co-consultant) has found, agencies can deploy technological tools to address at least some of these problems. For instance, so-called “deduplication software” can identify and group comments that come from different sources but that contain large blocks of identical text and therefore were likely copied from a common source. Bundling these comments can greatly reduce processing time. Agencies can also undertake various steps to combat unwanted computer-generated or falsely attributed comments, including quarantining such comments and issuing commenting policies discouraging their submission. A recently adopted set of ACUS recommendations partly based on the report offer helpful guidance to agencies on this front.

Unfortunately, as technology evolves, new challenges will emerge. As noted in the ACUS report, agencies are relatively unconcerned with duplicate comments since they possess the technological tools to process them. Yet artificial intelligence has evolved to the point that computer algorithms can produce comments that are both indistinguishable from human comments and at least facially appear to contain unique and relevant information. In one recent study, an algorithm generated and submitted…(More)”

Bring American cities into the 21st century by funding urban innovation

Curated on Posted on by Stefaan Verhulst

Article by Dan Doctoroff and Richard Florida: “The U.S. is on the verge of the fourth revolution in urban technology. Where railroads, the electric grid, and the automobile defined previous eras, today, new strategies that integrate new technologies in our cities can unlock striking possibilities.

Our buildings can be dramatically more sustainable, adaptable, and affordable. Energy systems and physical infrastructure can fulfill the promise of “climate-positive” development. Secure digital infrastructure can connect people and improve services while safeguarding privacy. We can deploy mobility solutions that regulate the flow of people and vehicles in real time, ease traffic, and cut carbon emissions. Innovative social infrastructure can enable new service models to build truly inclusive communities. 

Congress and the administration are currently negotiating a reconciliation package that is intended to put the U.S. on a path to a sustainable and equitable future. However, this mission will not succeed without meaningful investments in technical solutions that recognize the frontline role of cities and urban counties in so many national priorities.

U.S. cities are still built, connected, powered, heated, and run much as they have been for the past 75 years. Cities continue to generally rely on “dumb” infrastructure, such as the classic traffic light, which can direct traffic and do little else. 

When Detroit deployed the first red-yellow-green automatic traffic light in the 1920s, it pioneered state-of-the art traffic management. Soon, there was a traffic light at every major intersection in America, and it has remained an icon of urban technology ever since. Relying on 100-year-old technology isn’t all that unusual in our cities. If you look closely at any American city, you will see it’s rather the rule. While our policy needs and technical capabilities have changed dramatically, the urban systems U.S. cities rely on have remained essentially frozen in time since the Second World War.  

We must leverage today’s technology and use artificial intelligence, machine learning, data analytics, connected infrastructure, cloud computing, and automation to run our cities. That is why we have come together to help forge a new initiative, the Coalition for Urban Innovation, to reimagine urban infrastructure for the future. Consisting of leading urban thinkers, businesses, and nonprofits, the coalition is calling on Congress and the administration to seize this generational opportunity to finally unlock the potential of cities as powerful levers for tackling climate change, promoting inclusion, and otherwise addressing our thorniest challenges…(More)”.

What is the Power Footprint of International Organizations?

Curated on Posted on by Stefaan Verhulst

Blog at WeRobotics: “It’s undeniable that international nonprofit organizations headquartered in the West hold a vast amount of power compared to local organizations in the “Majority World”. Systemic factors, such as colonialism and racism, have enabled international nonprofit organizations (INGOs) to increase their authority, control, and influence in multiple industries like humanitarian aid and global development. You might say that these NGOs have a large “power footprint.” Power itself is of course not inherently bad. All organizations need some level of power to drive change. But power can become menacing when centralized and rooted in a singular worldview. The result, as we’ve seen in the INGO space, is a Western-centric system that drives change in a foreign-led, top-down, and techno-centric manner…

How do we measure our own power footprints to create more visibility and transparency? Can we co-create practical metrics to measure the power footprint of INGOs? Can we make the consequences or byproducts of said footprints more visible? Can we gain inspiration from other fields? How is the carbon footprint measured, for example?…

We realize full well that measuring power footprints is a wholly different undertaking to measuring carbon footprints. Analogies can capture the imagination and serve as powerful metaphors, however. Heavy industries have significant positive impact by creating countless jobs and higher standards of living. Over time, however, the cumulative impact of large carbon footprints triggers a global climate emergency. In a similar vein, the massive power footprints of INGOs may be contributing to another global emergency: the pandemic of inequality. There’s lots to unpack here, so we’re working on a longer peer-reviewed piece that expands on these ideas and several other points that we don’t have the space to get into here.

In sum, we know that power is relational, complicated, and polarizing. We also know we’ve got to start somewhere. We need to co-create a transparent mechanism to make the invisible visible and ensure that the reduction of power footprints is real and not just symbolic. The alternative is to continue having the same conversations over and over without ever doing something to affect change. So we’ve developed 5 very preliminary metrics for illustrative purposes, and applied them to our own INGO, WeRobotics.

Each proposed metric is rooted in a question to ourselves and fellow INGOs:

  1. Are our country offices (or equivalent) independent?
  2. Are they locally-led?
  3. Can they exit at any time?
  4. Are we ceding market share?
  5. Do we have a clear Endgame or exit strategy?…(More)”

The Pivot: Addressing Global Problems Through Local Action

Curated on Posted on by Stefaan Verhulst

Book by Steve Hamm: “When the world reemerges from the COVID-19 pandemic, it seems likely that it will have transformed irrevocably. Can societies already reeling from climate change, income inequality, and structural racism change for the better? Does the shock of the pandemic offer an opportunity to pivot to a more sustainable way of life?

Early in the crisis, a global volunteer collaboration called Pivot Projects was formed to rethink how the world works. Some members are experts in the sciences and the humanities; others are environmental activists or regular people who see themselves as world citizens. In The Pivot, the journalist Steve Hamm—who embedded in the enterprise from the start—explores their efforts and shows how their approach provides a model for achieving systemic change. Chronicling the group’s progress along an uncharted path, he shows how people with a variety of skills and personalities collaborate to get things done.

Through their work, Hamm examines some of today’s most important technologies and concepts, such as systems thinking and modeling, complexity theory, artificial intelligence, and new thinking about resilience. The book features vivid, informal profiles of a number of the group’s members and brings to life the excitement and energy of dynamic, smart people trying to change the world.

Part journal of a plague year and part call to action, The Pivot tells the remarkable story of a collaborative experiment seeking to make the world more sustainable and resilient..(More)”.

Consumers Are Becoming Wise to Your Nudge

Curated on Posted on by Stefaan Verhulst

Article by Simon Shaw: “The broader question, one essential to both academics and practitioners, is how a world saturated with behavioral interventions might no longer resemble the one in which those interventions were first studied. Are we aiming at a moving target?

This was the basis for a research project we completed in February 2019 examining reactions of the British public to a range of behavioral interventions. We took a nationally representative sample of 2,102 British adults, and undertook an experimental evaluation of some of marketers’ most commonly used tactics.

We started by asking participants to consider a hypothetical scenario: using a hotel booking website to find a room to stay in the following week. We then showed a series of nine real-world scarcity and social proof claims made by an unnamed hotel booking website.

Two thirds of the British public (65 percent) interpreted examples of scarcity and social proof claims used by hotel booking websites as sales pressure. Half said they were likely to distrust the company as a result of seeing them (49 percent). Just one in six (16 percent) said they believed the claims. 

The results surprised us. We had expected there to be cynicism among a subgroup—perhaps people who booked hotels regularly, for example. The verbatim commentary from participants showed people see scarcity and social proof claims frequently online, most commonly in the travel, retail, and fashion sectors. They questioned truth of these ads, but were resigned to their use:

“It’s what I’ve seen often on hotel websites—it’s what they do to tempt you.”

“Have seen many websites do this kind of thing so don’t really feel differently when I do see it.”

In a follow up question, a third (34 percent) expressed a negative emotional reaction to these messages, choosing words like contempt and disgust from a precoded list. Crucially, this was because they ascribed bad intentions to the website. The messages were, in their view, designed to induce anxiety:

 “… almost certainly fake to try and panic you into buying without thinking.”

“I think this type of thing is to pressure you into booking for fear of losing out and not necessarily true.”

For these people, not only are these behavioral interventions not working but they’re having the reverse effect. We hypothesize psychological reactance is at play: people kick back when they feel they are being coerced….(More)”.

The Survival Nexus: Science, Technology, and World Affairs

Curated on Posted on by Stefaan Verhulst

Book by Charles Weiss: “Technology and science can enable us to create a richer, healthier, sustainable, and equitable world, but they can also lead to global disaster. After all, human technical, political, economic, business, and ethical decisions determine the impact of scientific discoveries and technological innovations…

In this book, Charles Weiss explores the intertwining of science, technology, and world affairs that affects everything from climate change and global health to cybersecurity, biotechnology, and geoengineering. Compact and readable, the book ties together ideas and experiences arising from a broad range of diverse issues, ranging from the structure of the energy economy to the future of work and the freedom of the internet.

The Survival Nexus highlights opportunities to mobilize science and technology for a better world through technological innovations that address global health, poverty, and hunger. It alerts the reader to the Earth-in-the balance risks stemming from the decline in the international cooperation that once kept the dangers of pandemics, climate change, and nuclear war in check. It warns of the challenge to democracies from the multi-faceted global information and cyber-wars being waged by authoritarian powers. Central to the global problems it explores are questions of basic ethics: how much are people willing to respect scientific facts, to act today to forestall long-run dangers, and to ensure equitable sharing of the benefits, costs, and risks arising from advances in science and technology.

Weiss clearly explains the technical principles underlying these issues, showcasing why scientists, policy makers, and citizens everywhere need to understand how the mix of science and technology with politics, economics, business, ethics, law, communications, psychology, and culture will shape our future. This important nexus underpins issues critical to human survival that are overlooked in the broader context of world affairs…(More)”.

Impact Evidence and Beyond: Using Evidence to Drive Adoption of Humanitarian Innovations

Curated on Posted on by Stefaan Verhulst

Learning paper by DevLearn: “…provides guidance to humanitarian innovators on how to use evidence to enable and drive adoption of innovation.

Innovation literature and practice show time and time again that it is difficult to scale innovations. Even when an innovation is demonstrably impactful, better than the existing solution and good value for money, it does not automatically get adopted or used in mainstream humanitarian programming.

Why do evidence-based innovations face difficulties in scaling and how can innovators best position their innovation to scale?

This learning paper is for innovators who want to effectively use evidence to support and enable their journey to scale. It explores the underlying social, organisational and behavioural factors that stifle uptake of innovations.

It also provides guidance on how to use, prioritise and communicate evidence to overcome these barriers. The paper aims to help innovators generate and present their evidence in more tailored and nuanced ways to improve adoption and scaling of their innovations….(More)”.

The Case For Exploratory Social Sciences

Curated on Posted on by Stefaan Verhulst

Discussion Paper by Geoff Mulgan: “…Here I make the case for a new way of organising social science both in universities and beyond through creating sub-disciplines of ‘exploratory social science’ that would help to fill this gap. In the paper I show:
• how in the 18th and 19th centuries social sciences attempted to fuse interpretation and change
• how a series of trends – including quantification and abstraction – delivered advances but also squeezed out this capacity for radical design
• how these also encouraged some blind alleys for social science, including what I call ‘unrealistic realism’ and the futile search for eternal laws

I show some of the more useful counter-trends, including evolutionary thinking, systems models and complexity that create a more valid space for conscious design. I argue that now, at a time when we badly need better designs and strategies for the future, we face a paradoxical situation where the people with the deepest knowledge of fields are discouraged from systematic and creative exploration of the future, while those with the appetite and freedom to explore often lack the necessary knowledge…(More)”.

Listening to Users and Other Ideas for Building Trust in Digital Trade

Curated on Posted on by Stefaan Verhulst

Paper by Susan Ariel Aaronson: “This paper argues that if trade policymakers truly want to achieve data free flow with trust, they must address user concerns beyond privacy. Survey data reveals that users are also anxious about online harassment, malware, censorship and disinformation. The paper focuses on three such problems, specifically, internet shutdowns, censorship and ransomware (a form of malware), each of which can distort trade and make users feel less secure online. Finally, the author concludes that trade policymakers will need to rethink how they involve the broad public in digital trade policymaking if they want digital trade agreements to facilitate trust….(More)”.

A Vulnerable System: The History of Information Security in the Computer Age

Curated on Posted on by Stefaan Verhulst

Book by Andrew Stewart: “As threats to the security of information pervade the fabric of everyday life, A Vulnerable System describes how, even as the demand for information security increases, the needs of society are not being met. The result is that the confidentiality of our personal data, the integrity of our elections, and the stability of foreign relations between countries are increasingly at risk.

Andrew J. Stewart convincingly shows that emergency software patches and new security products cannot provide the solution to threats such as computer hacking, viruses, software vulnerabilities, and electronic spying. Profound underlying structural problems must first be understood, confronted, and then addressed.

A Vulnerable System delivers a long view of the history of information security, beginning with the creation of the first digital computers during the Cold War. From the key institutions of the so-called military industrial complex in the 1950s to Silicon Valley start-ups in the 2020s, the relentless pursuit of new technologies has come at great cost. The absence of knowledge regarding the history of information security has caused the lessons of the past to be forsaken for the novelty of the present, and has led us to be collectively unable to meet the needs of the current day. From the very beginning of the information age, claims of secure systems have been crushed by practical reality.

The myriad risks to technology, Stewart reveals, cannot be addressed without first understanding how we arrived at this moment. A Vulnerable System is an enlightening and sobering history of a topic that affects crucial aspects of our lives….(More)”.