Co-Designing Urban Futures: Innovation and partnerships for improved service delivery in intermediary cities


Report by GSMA: “Cities across low- and middle-income countries (LMICs) are grappling with the concurrent challenges of rapid urbanisation, climate change and widening inequalities. For intermediary cities, which account for more than half of the urban population in LMICs, these challenges are more pronounced. There is growing evidence that partnerships, collaboration and innovative service delivery models can address these challenges. The GSMA, Connected Places Catapult and UN-Habitat have come together to support cities by driving collaboration between the public and private sectors and enabling the adoption of these innovative models.

This report first outlines the state of urbanisation and the challenges of urban service provision associated with the rapid pace with which cities are growing. It then delves into the unique challenges that intermediary cities face: Governance, digital development, financial capacity and climate change, making the case to accelerate innovation and partnerships in these cities…(More)”.

Could artificial intelligence benefit democracy?


Article by Brian Wheeler: “Each week sees a new set of warnings about the potential impact of AI-generated deepfakes – realistic video and audio of politicians saying things they never said – spreading confusion and mistrust among the voting public.

And in the UK, regulators, security services and government are battling to protect this year’s general election from malign foreign interference.

Less attention has been given to the possible benefits of AI.

But a lot of work is going on, often below the radar, to try to harness its power in ways that might enhance democracy rather than destroy it.

“While this technology does pose some important risks in terms of disinformation, it also offers some significant opportunities for campaigns, which we can’t ignore,” Hannah O’Rourke, co-founder of Campaign Lab, a left-leaning network of tech volunteers, says.

“Like all technology, what matters is how AI is actually implemented. “Its impact will be felt in the way campaigners actually use it.”

Among other things, Campaign Lab runs training courses for Labour and Liberal Democrat campaigners on how to use ChatGPT (Chat Generative Pre-trained Transformer) to create the first draft of election leaflets.

It reminds them to edit the final product carefully, though, as large language models (LLMs) such as ChatGPT have a worrying tendency to “hallucinate” or make things up.

The group is also experimenting with chatbots to help train canvassers to have more engaging conversations on the doorstep.

AI is already embedded in everyday programs, from Microsoft Outlook to Adobe Photoshop, Ms O’Rourke says, so why not use it in a responsible way to free up time for more face-to-face campaigning?…

Conservative-supporting AI expert Joe Reeve is another young political campaigner convinced the new technology can transform things for the better.

He runs Future London, a community of “techno optimists” who use AI to seek answers to big questions such as “Why can’t I buy a house?” and, crucially, “Where’s my robot butler?”

In 2020, Mr Reeve founded Tory Techs, partly as a right-wing response to Campaign Lab.

The group has run programming sessions and explored how to use AI to hone Tory campaign messages but, Mr Reeve says, it now “mostly focuses on speaking with MPs in more private and safe spaces to help coach politicians on what AI means and how it can be a positive force”.

“Technology has an opportunity to make the world a lot better for a lot of people and that is regardless of politics,” he tells BBC News…(More)”.

How cities can flex their purchasing power to stimulate innovation


Article by Sam Markey and Andrew Watkins: “But the “power of the purse” can be a game-changer. City governments spend $6 trillion annually buying goods and services from private sector suppliers, amounting to 8% of world GDP in 2021. These delivery contracts represent a huge commercial opportunity for suppliers, but also a policy tool for local authorities to shape markets and steer private sector research and development…

In recent years, local and national leaders have been rediscovering the power of public procurement and dismantling the legislative and cultural barriers that have limited its potential. Analysis by the OECD endorsed public procurement as a strategic instrument that can be used by government to promote innovation, facilitate diversity of thought and address societal challenges

A growing number of city authorities are using these powers to drive not just delivery but transformation:

  • Faced with the challenge of waste collection from properties using narrow rear alleys as a dumping ground, Liverpool City Council (UK) used an innovation-friendly procurement approach to engage the market, and identify, evaluate and integrate a new solution. Installing communal waste collection points with below-surface storage restored the alleys to being community spaces, promoting a sense of belonging and neighbourliness. Clearly marked disposal points for recycling saw adoption rise by 270%, while new ways of working saw the cost of collection fall from £56 to £32 per property, and a carbon footprint reduction of 60%.
  • In Norway, where ferries provide vital transport infrastructure and are therefore largely operated as public services, regional governments require that all new ferry contracts must use low-emission technologies where possible. This market pull has seen electric-powered ferries replace diesel ferries, cutting emissions by 95% and costs by 80%.
  • As part of an ambitious Green New Deal that aims to electrify 6,000 properties in Ithaca, New York State, the city secured a 30% discount on the cost of heat pumps and other retrofit technologies by orchestrating demand into an advance bulk purchase.
  • Through the YES San Francisco Urban Sustainability Challenge, the City of San Francisco is partnering with the public-private sector to launch 14 new technologies to be deployed locally to support sustainability goals…(More)”.

Synthetic Politics: Preparing democracy for Generative AI


Report by Demos: “This year is a politically momentous one, with almost half the world voting in elections. Generative AI may revolutionise our political information environments by making them more effective, relevant, and participatory. But it’s also possible that they will become more manipulative, confusing, and dangerous. We’ve already seen AI-generated audio of politicians going viral and chatbots offering incorrect information about elections.

This report, produced in partnership with University College London, explores how synthetic content produced by generative AI poses risks to the core democratic values of truthequality, and non-violence. It proposes two action plans for what private and public decision-makers should be doing to safeguard democratic integrity immediately and in the long run:

  • In Action Plan 1, we consider the actions that should be urgently put in place to reduce the acute risks to democratic integrity presented by generative AI tools. This includes reducing the production and dissemination of harmful synthetic content and empowering users so that harmful impacts of synthetic content are reduced in the immediate term.
  • In Action Plan 2, we set out a longer-term vision for how the fundamental risks to democratic integrity should be addressed. We explore the ways in which generative AI tools can help bolster equality, truth and non-violence, from enabling greater democratic participation to improving how key information institutions operate…(More)”.

Understanding the Crisis in Institutional Trust


Essay by Jacob Harold: “Institutions are patterns of relationship. They form essential threads of our social contract. But those threads are fraying. In the United States, individuals’ trust in major institutions has declined 22 percentage points since 1979.

Institutions face a range of profound challenges. A long-overdue reckoning with the history of racial injustice has highlighted how many institutions reflect patterns of inequity. Technology platforms have supercharged access to information but also reinforced bubbles of interpretation. Anti-elite sentiment has evolved into anti-institutional rebellion.

These forces are affecting institutions of all kinds—from disciplines like journalism to traditions like the nuclear family. This essay focuses on a particular type of institution: organizations. The decline in trust in organizations has practical implications: trust is essential to the day-to-day work of an organization—whether an elite university, a traffic court, or a corner store. The stakes for society are hard to overstate. Organizations “organize” much of our society, culture, and economy.

This essay is meant to offer background for ongoing conversations about the crisis in institutional trust. It does not claim to offer a solution; instead, it lays out the parts of the problem as a step toward shared solutions.

It is not possible to isolate the question of institutional trust from other trends. The institutional trust crisis is intertwined with broader issues of polarization, gridlock, fragility, and social malaise. Figure 1 maps out eight adjacent issues. Some of these may be seen as drivers of the institutional trust crisis, others as consequences of it. Most are both.

figure of institution trust crisis

This essay considers trust as a form of information. It is data about the external perceptions of institutions. Declining trust can thus be seen as society teaching itself. Viewing a decline in trust as information reframes the challenge. Sometimes, institutions may “deserve” some of the mistrust that has been granted to them. In those cases, the information can serve as a direct corrective…(More)”.

Evidence Ecosystems and the Challenge of Humanising and Normalising Evidence


Article by Geoff Mulgan: “It is reasonable to assume that the work of governments, businesses and civil society goes better if the people making decisions are well-informed, using reliable facts and strong evidence rather than only hunch and anecdote.  The term ‘evidence ecosystem’1  is a useful shorthand for the results of systematic attempts to make this easier, enabling decision makers, particularly in governments, to access the best available evidence, in easily digestible forms and when it’s needed.  

…This sounds simple.  But these ecosystems are as varied as ecosystems in nature.  How they work depends on many factors, including how political or technical the issues are; the presence or absence of confident, well-organised professions; the availability of good quality evidence; whether there is a political culture that values research; and much more.

In particular, the paper argues that the next generation of evidence ecosystems need a sharper understanding of how the supply of evidence meets demand, and the human dimension of evidence.  That means cultivating lasting relationships rather than relying too much on a linear flow of evidence from researchers to decision-makers; it means using conversation as much as prose reports to ensure evidence is understood and acted on; and it means making use of stories as well as dry analysis.  It depends, in other words, on recognising that the users of evidence are humans.

In terms of prescription the paper emphasises:

  • Sustainability/normalisation: the best approaches are embedded, part of the daily life of decision-making rather than depending on one-off projects and programmes.  This applies both to evidence and to data.  Yet embeddedness is the exception rather than the rule.
  • Multiplicity: multiple types of knowledge, and logics, are relevant to decisions, which is why people and institutions that understand these different logics are so vital.  
  • Credibility and relationships: the intermediaries who connect the supply and demand of knowledge need to be credible, with both depth of knowledge and an ability to interpret it for diverse audiences, and they need to be able to create and maintain relationships, which will usually be either place or topic based, and will take time to develop, with the communication of evidence often done best in conversation.
  • Stories: influencing decision-makers depends on indirect as well as direct communication, since the media in all their forms play a crucial role in validating evidence and evidence travels best with stories, vignettes and anecdotes.

In short, while evidence is founded on rigorous analysis, good data and robust methods, it also needs to be humanised – embedded in relationships, brought alive in conversations and vivid, human stories – and normalised, becoming part of everyday work…(More)”.

Methodological Pluralism in Practice: A systemic design approach for place-based sustainability transformations


Article by Haley Fitzpatrick, Tobias Luthe, and Birger Sevaldson: “To leverage the fullest potential of systemic design research in real-world contexts, more diverse and reflexive approaches are necessary. Especially for addressing the place-based and unpredictable nature of sustainability transformations, scholars across disciplines caution that standard research strategies and methods often fall short. While systemic design promotes concepts such as holism, plurality, and emergence, more insight is necessary for translating these ideas into practices for engaging in complex, real-world applications. Reflexivity is crucial to understanding these implications, and systemic design practice will benefit from a deeper discourse on the relationships between researchers, contexts, and methods. In this study, we offer an illustrated example of applying a diverse and reflexive systems oriented design approach that engaged three mountain communities undergoing sustainability transformations. Based on a longitudinal, comparative research project, a combination of methods from systemic design, social science, education, and embodied practices was developed and prototyped across three mountain regions: Ostana, Italy; Hemsedal, Norway; and Mammoth Lakes, California. The selection of these regions was influenced by the researchers’ varying levels of previous engagement. Reflexivity was used to explore how place-based relationships influenced the researchers’ interactions with each community. Different modes of reflexivity were used to analyze the contextual, relational, and boundary-related factors that shaped how the framing, format, and communication of each method and practice adapted over time. We discuss these findings through visualizations and narrative examples to translate abstract concepts like emergence and plurality into actionable insights. This study contributes to systemic design research by showing how a reflexive approach of weaving across different places, methods, and worldviews supports the critical facilitation processes needed to apply and advance methodological plurality in practice…(More)”

Digital Inclusion: International Policy and Research


Book edited by Simeon Yates and Elinor Carmi: “This collection presents policy and research that addresses digital inequalities, access, and skills, from multiple international perspectives.  With a special focus on the impact of the COVID-19, the collection is based on the 2021 Digital Inclusion, Policy and Research Conference, with chapters from both academia and civic organizations.

The COVID-19 pandemic has changed citizens’ relationship with digital technologies for the foreseeable future. Many people’s main channels of communication were transferred to digital services, platforms, and apps. Everything ‘went online’: our families, friends, partners, health, work, news, politics, culture, arts and protesting. Yet access to digital technologies remained highly unequal. This brought digital inclusion policy and research to the fore, highlighting to policymakers and the public the ‘hidden’ challenges and impacts of digital exclusion and inequalities.

The cutting-edge volume offers research findings and policycase studies that explore digital inclusion from the provision of basic access to digital, via education and digital literacy, and on to issues of gender and technology.  Case studies are drawn from varied sources including the UK, Australia, South America, and Eastern Europe, providing a valuable resource in the pursuit of social equity and justice…(More)”

Regulatory experimentation: Moving ahead on the agile regulatory governance agenda


OECD Policy Paper: “This policy paper aims to help governments develop regulatory experimentation constructively and appropriately as part of their implementation of the 2021 OECD Recommendation for Agile Regulatory Governance to Harness Innovation. Regulatory experimentation can help promote adaptive learning and innovative and better-informed regulatory policies and practices. This policy paper examines key concepts, definitions and constitutive elements of regulatory experimentation. It outlines the rationale for using regulatory experimentation, discusses enabling factors and governance requirements, and presents a set of forward-looking conclusions…(More)”.

Sludge Toolkit


About: “Sludge audits are a way to identify, quantify and remove sludge (unnecessary frictions) from government services. Using the NSW Government sludge audit method, you can

  • understand where sludge is making your government service difficult to access
  • quantify the impact of sludge on the community
  • know where and how you can improve your service using behavioural science
  • measure the impact of your service improvements…(More)”.