Paper by Jayakumar Sowmya and Hussain Shafiq Pyarali: “The rise of Web 2.0 paradigm has empowered the Internet users to share information and generate content on social networking and media sharing platforms such as wikis and blogs. The trend of harnessing the wisdom of public using Web 2.0 distributed networks through open calls is termed as ‘Crowdsourcing’. In addition to businesses, this powerful idea of using collective intelligence or the ‘wisdom of crowd’ applies to different situations, such as in governments and non-profit organizations which have started utilizing crowdsourcing as an essential problem -solving tool. In addition, the widespread and easy access to technologies such as the Internet, mobile phones and other communication devices has resulted in an exponential growth in the use of crowdsourcing for government policy advocacy, e-democracy and e-governance during the past decade. However, utilizing collective intelligence and efforts of public to find solutions to real life problems using web 2.0 tools does come with its share of associated challenges and limitations. This paper aims at identifying and examining the value-adding strategies which contribute to the success of crowdsourcing in e-governance. The qualitative case study analysis and emphatic design methodology are employed to evaluate the effectiveness of the identified strategic and functional components, by analyzing the characteristics of some of the notable cases of crowdsourcing in e-governance and the findings are tabulated and discussed. The paper concludes with the limitations and the implications for future research”.
Using Social Media in Rulemaking: Possibilities and Barriers
New paper by Michael Herz (Cardozo Legal Studies Research Paper No. 417): “Web 2.0” is characterized by interaction, collaboration, non-static web sites, use of social media, and creation of user-generated content. In theory, these Web 2.0 tools can be harnessed not only in the private sphere but as tools for an e-topia of citizen engagement and participatory democracy. Notice-and-comment rulemaking is the pre-digital government process that most approached (while still falling far short of) the e-topian vision of public participation in deliberative governance. The notice-and-comment process for federal agency rulemaking has now changed from a paper process to an electronic one. Expectations for this switch were high; many anticipated a revolution that would make rulemaking not just more efficient, but also more broadly participatory, democratic, and dialogic. In the event, the move online has not produced a fundamental shift in the nature of notice-and-comment rulemaking. At the same time, the online world in general has come to be increasingly characterized by participatory and dialogic activities, with a move from static, text-based websites to dynamic, multi-media platforms with large amounts of user-generated content. This shift has not left agencies untouched. To the contrary, agencies at all levels of government have embraced social media – by late 2013 there were over 1000 registered federal agency twitter feeds and over 1000 registered federal agency Facebook pages, for example – but these have been used much more as tools for broadcasting the agency’s message than for dialogue or obtaining input. All of which invites the questions whether agencies could or should directly rely on social media in the rulemaking process.
This study reviews how federal agencies have been using social media to date and considers the practical and legal barriers to using social media in rulemaking, not just to raise the visibility of rulemakings, which is certainly happening, but to gather relevant input and help formulate the content of rules.
The study was undertaken for the Administrative Conference of the United States and is the basis for a set of recommendations adopted by ACUS in December 2013. Those recommendations overlap with but are not identical to the recommendations set out herein.”
Continued Progress: Engaging Citizen Solvers through Prizes
Blog post by Cristin Dorgelo: “Today OSTP released its second annual comprehensive report detailing the use of prizes and competitions by Federal agencies to spur innovation and solve Grand Challenges. Those efforts have expanded in the last two years under the America COMPETES Reauthorization Act of 2010, which granted all Federal agencies the authority to conduct prize competitions to spur innovation, solve tough problems, and advance their core missions.
This year’s report details the remarkable benefits the Federal Government reaped in Fiscal Year (FY) 2012 from more than 45 prize competitions across 10 agencies. To date, nearly 300 prize competitions have been implemented by 45 agencies through the website Challenge.gov.
Over the past four years, the Obama Administration has taken important steps to make prizes a standard tool in every agency’s toolbox. In his September 2009 Strategy for American Innovation, President Obama called on all Federal agencies to increase their use of prizes to address some of our Nation’s most pressing challenges. In March 2010, the Office of Management and Budget issued a policy framework to guide agencies in using prizes to mobilize American ingenuity and advance their respective core missions. Then, in September 2010, the Administration launched Challenge.gov, a one-stop shop where entrepreneurs and citizen solvers can find public-sector prize competitions.
The prize authority in COMPETES is a key piece of this effort. By giving agencies a clear legal path and expanded authority to deploy competitions and challenges, the legislation makes it dramatically easier for agencies to enlist this powerful approach to problem-solving and to pursue ambitious prizes with robust incentives…
To support these ongoing efforts, the General Services Administration continues to train agencies about resources and vendors available to help them administer prize competitions. In addition, NASA’s Center of Excellence for Collaborative Innovation (CoECI) provides other agencies with a full suite of services for incentive prize pilots – from prize design, through implementation, to post-prize evaluation”
Reinventing Participation: Civic Agency and the Web Environment
New paper by Peter Dahlgren: “Participation is a key concept in the vocabulary of democracy, and can encompass a variety of dimensions. Moreover, it can be shaped by a range of different factors; my emphasis here is on the significance of the web environment in this regard. I first situate participation against the backdrop of democracy’s contemporary developments, including the onslaught of neolibealism. From there I offer a set of parameters that can help us grasp participation both conceptually and empirically: trajectory, visibility, voice , and sociality, and relate these to the affordances of the digital media. Thereafter I explore the cultural resources necessary for the facilitation of participation; for this I make use of a six-dimensional model of civic cultures. My discussion focuses on two of the dimensions, practices and identities; I again relate these to the web environment. I conclude with a dilemma that online democratic participation faces, namely what I call the isolation of the solo sphere, yet affirm that we are justified in maintaining a guarded optimism about the future of participation.”
The Documented Life
Sherry Turkle in the New York Times: “I’ve been studying people and mobile technology for more than 15 years. Until recently, it was the sharing that seemed most important. People didn’t seem to feel like themselves unless they shared a thought or feeling, even before it was clear in their mind. The new sensibility played on the Cartesian with a twist: “I share, therefore I am.”
These days, we still want to share, but now our first focus is to have, to possess, a photograph of our experience.
I interview people about their selfies. It’s how they keep track of their lives….We interrupt conversations for documentation all the time.
A selfie, like any photograph, interrupts experience to mark the moment. In this, it shares something with all the other ways we break up our day, when we text during class, in meetings, at the theater, at dinners with friends. And yes, at funerals, but also more regularly at church and synagogue services. We text when we are in bed with our partners and spouses. We watch our political representatives text during sessions.
Technology doesn’t just do things for us. It does thing to us, changing not just what we do but who we are. The selfie makes us accustomed to putting ourselves and those around us “on pause” in order to document our lives. It is an extension of how we have learned to put our conversations “on pause” when we send or receive a text, an image, an email, a call. When you get accustomed to a life of stops and starts, you get less accustomed to reflecting on where you are and what you are thinking.
We don’t experience interruptions as disruptions anymore….”
Digital Passivity
Jaron Lanier in the New York Times: “I fear that 2013 will be remembered as a tragic and dark year in the digital universe, despite the fact that a lot of wonderful advances took place.
It was the year in which tablets became ubiquitous and advanced gadgets like 3-D printers and wearable interfaces emerged as pop phenomena; all great fun. Our gadgets have widened access to our world. We now regularly communicate with people we would not have been aware of before the networked age. We can find information about almost anything, any time.
But 2013 was also the year in which we became aware of the corner we’ve backed ourselves into. We learned — through the leaks of Edward J. Snowden, the former U.S. National Security Agency contractor, and the work of investigative journalists — how much our gadgets and our digital networks are being used to spy on us by ultra-powerful, remote organizations. We are being dissected more than we dissect.
I wish I could separate the two big trends of the year in computing — the cool gadgets and the revelations of digital spying — but I cannot.
Back at the dawn of personal computing, the idealistic notion that drove most of us was that computers were tools for leveraging human intelligence to ever-greater achievement and fulfillment. This was the idea that burned in the hearts of pioneers like Alan Kay, who a half-century ago was already drawing illustrations of how children would someday use tablets.
But tablets do something unforeseen: They enforce a new power structure. Unlike a personal computer, a tablet runs only programs and applications approved by a central commercial authority. You control the data you enter into a PC, while data entered into a tablet is often managed by someone else.
Steve Jobs, who oversaw the introduction of the spectacularly successful iPad at Apple, declared that personal computers were now ‘‘trucks’’ — tools for working-class guys in T-shirts and visors, but not for upwardly mobile cool people. The implication was that upscale consumers would prefer status and leisure to influence or self-determination.
I am not sure who is to blame for our digital passivity. Did we give up on ourselves too easily?
This would be bleak enough even without the concurrent rise of the surveillance economy. Not only have consumers prioritized flash and laziness over empowerment; we have also acquiesced to being spied on all the time.
The two trends are actually one. The only way to persuade people to voluntarily accept the loss of freedom is by making it look like a great bargain at first.
Consumers were offered free stuff (like search and social networking) in exchange for agreeing to be watched. Vast fortunes can be made by those who best use the personal data you voluntarily hand them. Instagram, introduced in 2010, had only 13 employees and no business plan when it was bought by Facebook less than two years later for $1 billion.
One can argue that network technology enhances democracy because it makes it possible, for example, to tweet your protests. But complaining is not yet success. Social media didn’t create jobs for young people in Cairo during the Arab Spring…”
Why This Company Is Crowdsourcing, Gamifying The World's Most Difficult Problems
FastCompany: “The biggest consultancy firms–the McKinseys and Janeses of the world–make many millions of dollars predicting the future and writing what-if reports for clients. This model is built on the idea that those companies know best–and that information and ideas should be handed down from on high.
But one consulting house, Wikistrat, is upending the model: Instead of using a stable of in-house analysts, the company crowdsources content and pays the crowd for its time. Wikistrat’s hundreds of analysts–primarily consultants, academics, journalists, and retired military personnel–are compensated for participating in what they call “crowdsourced simulations.” In other words, make money for brainstorming.
According to Joel Zamel, Wikistrat’s founder, approximately 850 experts in various fields rotate in and out of different simulations and project exercises for the company. While participating in a crowdsourced simulation, consultants are are paid a flat fee plus performance bonuses based on a gamification engine where experts compete to win extra cash. The company declined revealing what the fee scale is, but as of 2011 bonus money appears to be in the $10,000 range.
Zamel characterizes the company’s clients as a mix of government agencies worldwide and multinational corporations. The simulations are semi-anonymous for players; consultants don’t know who their paper is being written for or who the end consumer is, but clients know which of Wikistrat’s contestants are participating in the brainstorm exercise. Once an exercise is over, the discussions from the exercise are taken by full-time employees at Wikistrat and converted into proper reports for clients.
“We’ve developed a quite significant crowd network and a lot of functionality into the platform,” Zamel tells Fast Company. “It uses a gamification engine we created that incentivizes analysts by ranking them at different levels for the work they do on the platform. They are immediately rewarded through the engine, and we also track granular changes made in real time. This allows us to track analyst activity and encourages them to put time and energy into Wiki analysis.” Zamel says projects typically run between three and four weeks, with between 50 and 100 analysts working on a project for generally between five and 12 hours per week. Most of the analysts, he says, view this as a side income on top of their regular work at day jobs but some do much more: Zamel cited one PhD candidate in Australia working 70 hours a week on one project instead of 10 to 15 hours.
Much of Wikistrat’s output is related to current events. Although Zamel says the bulk of their reports are written for clients and not available for public consumption, Wikistrat does run frequent public simulations as a way of attracting publicity and recruiting talent for the organization. Their most recent crowdsourced project is called Myanmar Moving Forward and runs from November 25 to December 9. According to Wikistrat, they are asking their “Strategic community to map out Myanmar’s current political risk factor and possible futures (positive, negative, or mixed) for the new democracy in 2015. The simulation is designed to explore the current social, political, economic, and geopolitical threats to stability–i.e. its political risk–and to determine where the country is heading in terms of its social, political, economic, and geopolitical future.”…
Using Cognitive-Behavioural Therapy to reduce crime
Paper of the week selected by the British Nudge Unit: “The paper we would like to highlight this week describes a large-scale randomised controlled trial aimed at improving life outcomes for disadvantaged youth.
Preventing youth violence and dropout: a randomized field experiment (April 25, 2013)
Sara B. Heller, Harold A. Pollack, Roseanna Ander and Jens Ludwig
The paper presents promising results from a trial in which teenagers were offered after-school programming in combination with Cognitive Behavioural Therapy. Cognitive Behavioural Therapy helps people reconsider biased beliefs they have about the world. In the domain of crime this includes learning to avoid overestimating the extent to which others want to hurt or harm someone else (i.e. hostile attribution bias).
The trial was run in 18 public schools in some of Chicago’s most disadvantaged neighbourhoods. 2,740 young males were offered either to participate in the programme (treatment group) or not (control group). Around half of those in the treatment group actually participated – on average for 13 sessions over the course of a year. Offering them the programme reduced the rate at which they were arrested for violent crime by 3.3 percentage points, from 16.7 percentage points in the control group. This is a fall of 20%.
Click here to access the paper”
Sara B. Heller, Harold A. Pollack, Roseanna Ander and Jens Ludwig
The paper presents promising results from a trial in which teenagers were offered after-school programming in combination with Cognitive Behavioural Therapy. Cognitive Behavioural Therapy helps people reconsider biased beliefs they have about the world. In the domain of crime this includes learning to avoid overestimating the extent to which others want to hurt or harm someone else (i.e. hostile attribution bias).
The trial was run in 18 public schools in some of Chicago’s most disadvantaged neighbourhoods. 2,740 young males were offered either to participate in the programme (treatment group) or not (control group). Around half of those in the treatment group actually participated – on average for 13 sessions over the course of a year. Offering them the programme reduced the rate at which they were arrested for violent crime by 3.3 percentage points, from 16.7 percentage points in the control group. This is a fall of 20%.
Click here to access the paper”
The Age of Democracy
Xavier Marquez at Abandoned Footnotes: “This is the age of democracy, ideologically speaking. As I noted in an earlier post, almost every state in the world mentions the word “democracy” or “democratic” in its constitutional documents today. But the public acknowledgment of the idea of democracy is not something that began just a few years ago; in fact, it goes back much further, all the way back to the nineteenth century in a surprising number of cases.
Here is a figure I’ve been wanting to make for a while that makes this point nicely (based on data graciously made available by the Comparative Constitutions Project). The figure shows all countries that have ever had some kind of identifiable constitutional document (broadly defined) that mentions the word “democracy” or “democratic” (in any context – new constitution, amendment, interim constitution, bill of rights, etc.), arranged from earliest to latest mention. Each symbol represents a “constitutional event” – a new constitution adopted, an amendment passed, a constitution suspended, etc. – and colored symbols indicate that the text associated with the constitutional event in question mentions the word “democracy” or “democratic”…
The earliest mentions of the word “democracy” or “democratic” in a constitutional document occurred in Switzerland and France in 1848, as far as I can tell.[1] Participatory Switzerland and revolutionary France look like obvious candidates for being the first countries to embrace the “democratic” self-description; yet the next set of countries to embrace this self-description (until the outbreak of WWI) might seem more surprising: they are all Latin American or Caribbean (Haiti), followed by countries in Eastern Europe (various bits and pieces of the Austro-Hungarian empire), Southern Europe (Portugal, Spain), Russia, and Cuba. Indeed, most “core” countries in the global system did not mention democracy in their constitutions until much later, if at all, despite many of them having long constitutional histories; even French constitutions after the fall of the Second Republic in 1851 did not mention “democracy” until after WWII. In other words, the idea of democracy as a value to be publicly affirmed seems to have caught on first not in the metropolis but in the periphery. Democracy is the post-imperial and post-revolutionary public value par excellence, asserted after national liberation (as in most of the countries that became independent after WWII) or revolutions against hated monarchs (e.g., Egypt 1956, Iran 1979, both of them the first mentions of democracy in these countries but not their first constitutions).
Today only 16 countries have ever failed to mention their “democratic” character in their constitutional documents (Australia, Brunei, Denmark, Japan, Jordan, Malaysia, Monaco, Nauru, Oman, Samoa, Saudi Arabia, Singapore, Tonga, the United Kingdom, the USA, and Vatican City).[2] And no country that has ever mentioned “democracy” in an earlier constitutional document fails to mention it in its current constitutional documents (though some countries in the 19th and early 20th centuries went back and forth – mentioning democracy in one constitution, not mentioning it in the next). Indeed, after WWII the first mention of democracy in constitutions tended to be contemporaneous with the first post-independence constitution of the country; and with time, even countries with old and settled constitutional traditions seem to be more and more likely to mention “democracy” or “democratic” in some form as amendments or bills of rights accumulate (e.g., Belgium in 2013, New Zealand in 1990, Canada in 1982, Finland in 1995). The probability of a new constitution mentioning “democracy” appears to be asymptotically approaching 1. To use the language of biology, the democratic “meme” has nearly achieved “fixation” in the population, despite short-term fluctuations, and despite the fact that there appears to be no particular correlation between a state calling itself democratic and actually being democratic, either today or in the past.[3]
Though the actual measured level of democracy around the world has trended upwards (with some ups and downs) over the last two centuries, I don’t think this is the reason why the idea of democracy has achieved near-universal recognition in public documents. Countries do not first become democratic and then call themselves democracies; if anything, most mentions of democracy seem to be rather aspirational, if not entirely cynical. (Though many constitutions that mention democracy were also produced by people who seem to have been genuinely committed to some such ideal, even if the regimes that eventually developed under these constitutions were not particularly democratic). What we see, instead, is a broad process in which earlier normative claims about the basis of authority – monarchical, imperial, etc. – get almost completely replaced, regardless of the country’s cultural context, by democratic claims, regardless of the latter’s effectiveness as an actual basis for authority or the existence of working mechanisms for participation or vertical accountability. (These democratic claims to authority also sometimes coexist in uneasy tension with other claims to authority based on divine revelation, ideological knowledge, or tradition, invented or otherwise; consider the Chinese constitution‘s claims about the “people’s democratic dictatorship” led by the CCP).
I thus suspect the conquest of ideological space by “democratic” language did not happen just because democratic claims to authority (especially in the absence of actual democracy) have proved more persuasive than other claims to authority. Rather, I think the same processes that resulted in the emergence of modern national communities – e.g. the rituals associated with nationalism, which tended to “sacralize” a particular kind of imagined community – led to the symbolic production of the nation not only as the proper object of government but also as its proper active agent (the people, actively ruling itself), regardless of whether or not “the people” had any ability to rule or even to exercise minimal control over the rulers.[4] There thus seems to have been a kind of co-evolution of symbols of nationality and symbols of democracy, helped along by the practice/ritual of drafting constitutions and approving them through plebiscites or other forms of mass politics, a ritual that already makes democratic assumptions about “social contracts.” The question is whether the symbolic politics of democracy eventually has any sort of impact on actual institutions. But more on this later….”
Britain’s Ministry of Nudges
Katrin Benhold in the New York Times: “A 24-year-old psychologist working for the British government, Mr. Gyani was supposed to come up with new ways to help people find work. He was intrigued by an obscure 1994 study that tracked a group of unemployed engineers in Texas. One group of engineers, who wrote about how it felt to lose their jobs, were twice as likely to find work as the ones who didn’t. Mr. Gyani took the study to a job center in Essex, northeast of London, where he was assigned for several months. Sure, it seemed crazy, but would it hurt to give it a shot? Hayley Carney, one of the center’s managers, was willing to try.
Ms. Carney walked up to a man slumped in a plastic chair in the waiting area as Mr. Gyani watched from across the room. The man — 28, recently separated and unemployed for most of his adult life — was “our most difficult case,” Ms. Carney said later.
“How would you like to write about your feelings” about being out of a job? she asked the man. Write for 20 minutes. Once a week. Whatever pops into your head.
An awkward silence followed. Maybe this was a bad idea, Mr. Gyani remembers thinking.
But then the man shrugged. Why not? And so, every week, after seeing a job adviser, he would stay and write. He wrote about applying for dozens of jobs and rarely hearing back, about not having anything to get up for in the morning, about his wife who had left him. He would reread what he had written the week before, and then write again.
Over several weeks, his words became less jumbled. He started to gain confidence, and his job adviser noticed the change. Before the month was out, he got a full-time job in construction — his first.
An Idea Born in America
Did the writing exercise help the man find a job? Even now it’s hard for Mr. Gyani to say for sure. But it was the start of a successful research trial at the Essex job center — one that is part of a much larger social experiment underway in Britain. A small band of psychologists and economists is quietly working to transform the nation’s policy making. Inspired by behavioral science, the group fans out across the country to job centers, schools and local government offices and tweaks bureaucratic processes to better suit human nature. The goal is to see if small interventions that don’t cost much can change behavior in large ways that serve both individuals and society.
It is an American idea, refined in American universities and popularized in 2008 with the best seller “Nudge,” by Richard H. Thaler and Cass R. Sunstein. Professor Thaler, a contributor to the Economic View column in Sunday Business, is an economist at the University of Chicago, and Mr. Sunstein was a senior regulatory official in the Obama administration, where he applied behavioral findings to a range of regulatory policies, but didn’t have the mandate or resources to run experiments.
But it is in Britain that such experiments have taken root. Prime Minister David Cameron has embraced the idea of testing the power of behavioral change to devise effective policies, seeing it not just as a way to help people make better decisions, but also to help government do more for less.
In 2010, Mr. Cameron set up the Behavioral Insights Team or nudge unit, as it’s often called. Three years later, the team has doubled in size and is about to announce a joint venture with an external partner to expand the program.
The unit has been nudging people to pay taxes on time, insulate their attics, sign up for organ donation, stop smoking during pregnancy and give to charity — and has saved taxpayers tens of millions of pounds in the process, said David Halpern, its director. Every civil servant in Britain is now being trained in behavioral science. The nudge unit has a waiting list of government departments eager to work with it, and other countries, from Denmark to Australia, have expressed interest.
In fact, five years after it arrived in Washington, nudging appears to be entering the next stage, with a new team in the White House planning to run policy trials inspired in part by Britain’s program. “First the idea traveled to Britain and now the lessons are traveling back,” said Professor Thaler, who is an official but unpaid adviser to the nudge unit. “Britain is the first country that has mainstreamed this on a national level.”
See also: A Few Findings of Britain’s Nudge