Co-Creating e-Government Services: An Empirical Analysis of Participation Methods in Belgium

Curated on Posted on by Stefaan Verhulst

Paper by Anthony Simonofski, Monique Snoeck and Benoît Vanderose: “As citizens have more and more opportunities to participate in public life, it is essential that administrations integrate this participation in their e-government processes. A smarter, more participatory, governance is a well-recognized and essential part of any city that wants to become “Smart” and generate public value. In this chapter, we will focus on the impact of this participatory approach on the development of e-government services by the city. Therefore, the goal of this chapter is to identify which methods administrations can apply to co-create their egovernment services with citizens and to understand the gap between the methods used in practice and citizens’ preferences.

As citizens have more and more opportunities to participate in public life, it is essential that administrations integrate this participation in their e-government processes. A smarter, more participatory, governance is a well-recognized and essential part of any city that wants to become “Smart” and generate public value. In this chapter, we will focus on the impact of this participatory approach on the development of e-government services by the city. Therefore, the goal of this chapter is to identify which methods administrations can apply to co-create their e-government services with citizens and to understand the gap between the methods used in practice and citizens’ preferences.

This chapter contributes to research and practice in different ways. First, the literature review allows the identification of eight participation methods to co-create e-government services. Second, we further examine these methods by means of 28 in-depth interviews, a questionnaire sent to public servants and a questionnaire sent to citizens. This multi-method approach allows identifying the barriers and drivers of public servants regarding the co-creation of e-government services but also the citizens’ perception of these methods. By contrasting the identified methods with their implementation, we better understand the discrepancies between literature and practice. At the same time, this chapter will give practitioners a repository of participation methods as well as information about the perception public servants and citizens have of them. Finally, we expect the insights provided in this chapter will stimulate research on the practical use of all these different methods…(More)”

WeDialogue

Curated on Posted on by Stefaan Verhulst

WeDialogue: “… is a global experiment to test new solutions for commenting on news online. The objective of weDialogue is to promote humility in public discourse and prevent digital harassment and trolling.

What am I expected to do?

The task is simple. You are asked to fill out a survey, then wait until the experiment begins. You will then be given a login for your platform. There you will be able to read and comment on news as if it was a normal online newspaper or blog. We would like people to comment as much as possible, but you are free to contribute as much as you want. At the end of the experiment we would be very grateful if you could fill in a final survey and provide us with feedback on the overall experience.

Why is important to test new platforms for news comments?

We know the problems of harassment and trolling (see our video), but the solution is not obvious. Developers have proposed new platforms, but these have not been tested rigorously. weDialogue is a participatory action research project that aims to combine academic expertise and citizens’ knowledge and experience to test potential solutions.

What are you going to do with the research?

All our research and data will be publicly available so that others can build upon it. Both the Deliberatorium and Pol.is are free software that can be reused. The data we will create and the resulting publications will be released in an open access environment.

Who is weDialogue?

weDialogue is an action research project led by a team of academics at the University of Westminster (UK) and the University of Connecticut (USA).  For more information about the academic project see our academic project website.…(More)”.

The city as collective intelligence

Curated on Posted on by Stefaan Verhulst

Geoff Mulgan at Social Innovation Exchange: “As cities grow in size and significance, they can become sites of complex social problems – but also hubs for exploring possible solutions. While every city faces distinct problems, they all share a need for innovative approaches to tackle today’s challenges….

We all roughly know how our brains work. But what would a city look like that could truly think and act?  What if it could be fully aware of all of its citizens experiences; able to remember and create; and then to act and learn?

This might once have been a fantasy. But it is coming closer. Cities can see in new ways – with citizen generated data on everything from the prevalence of floods to the quality of food in restaurants. Cities can create in new ways, through open challenges that mobilise public creativity. And they can decide in new ways, as cities like Madrid and Barcelona have done with online platforms that let citizens propose policies and then deliberate. Some of this is helped by technology. Our mobile phones collect data on a vast scale, and that’s now matched by sensors and the smart chips in our cars, buildings and trains. But the best examples combine machine intelligence with human intelligence: this is the promise of collective intelligence, and it has obvious relevance to a city like Seoul with millions of smart citizens, fantastic infrastructures and very capable institutions, from government to universities, NGOs to business.

Over the last few years, many experiments have shown how thousands of people can collaborate online analysing data or solving problems, and there’s been an explosion of new technologies to sense, analyse and predict. We can see some of the results in things like Wikipedia; the spread of citizen science in which millions of people help to spot new stars in the galaxy. There are new business models like Duolingo which mobilises volunteers to improve its service providing language teaching, and collective intelligence examples in health, where patients band together to design new technologies or share data. 

I’m interested in how we can use these new kinds of collective intelligence to solve problems like climate change or disease, and am convinced that every organisation and every city can work more successfully if it taps into a bigger mind – mobilising more brains and computers to help it.  

Doing that requires careful design, curation and orchestration. It’s not enough just to mobilise the crowd. Crowds are all too capable of being foolish, prejudiced and malign. Nor it is enough just to hope that brilliant ideas will emerge naturally. Thought requires work – to observe, analyse, create, remember and judge and to avoid the many pitfalls of delusion and deliberate misinformation.

But the emerging field of collective intelligence now offers many ways for cities to organise themselves in new ways.

Take air quality as an example. A city using collective intelligence methods will bring together many different kinds of data to understand what’s happening to air, and the often complex patterns of particulates.  Some of this will come from its own sensors, and some data can be generated by citizens. Artificial intelligence tools can then be trained to predict how it may change, for example because of a shift in the weather. The next stage then is to mobilise citizens and experts to investigate the options to improve air quality looking in detail at which roads have the worst levels or which buildings are emitting the most, and what changes would have most impact. And finally cities can open up the process of learning, seeing what’s working and what’s not….(More)”.

Crowdsourced mapping in crisis zones: collaboration, organisation and impact

Curated on Posted on by Stefaan Verhulst

Amelia Hunt and Doug Specht in the Journal of International Humanitarian Action:  “Crowdsourced mapping has become an integral part of humanitarian response, with high profile deployments of platforms following the Haiti and Nepal earthquakes, and the multiple projects initiated during the Ebola outbreak in North West Africa in 2014, being prominent examples. There have also been hundreds of deployments of crowdsourced mapping projects across the globe that did not have a high profile.

This paper, through an analysis of 51 mapping deployments between 2010 and 2016, complimented with expert interviews, seeks to explore the organisational structures that create the conditions for effective mapping actions, and the relationship between the commissioning body, often a non-governmental organisation (NGO) and the volunteers who regularly make up the team charged with producing the map.

The research suggests that there are three distinct areas that need to be improved in order to provide appropriate assistance through mapping in humanitarian crisis: regionalise, prepare and research. The paper concludes, based on the case studies, how each of these areas can be handled more effectively, concluding that failure to implement one area sufficiently can lead to overall project failure….(More)”

Long Live the Human Network Effect

Curated on Posted on by Stefaan Verhulst

Julia Hobsbawm at Strategy + Business: “Picture the scene. The eyes of the world are on the Tham Luang cave system in Thailand, near the border with Myanmar. Trapped on a rock ledge deep inside is the Wild Boars soccer team of 12 boys and their coach, who had ventured into the caves about two weeks earlier. It is monsoon season. Water is rising and oxygen levels are falling. Not all of the boys can even swim. Time is running out.

Elon Musk proposes building a “kid-sized submarine” to assist the rescue effort. Musk’s solution is politely declined by Thai authorities as “not practical.” In fact, by the time Musk’s sub arrives, most of the boys are already out, alive. One of the most audacious, moving, complex, and successful rescue operations in history relied not on a single technology or hero but on the collaboration of many people, working together in a spontaneous network.

This web of connections came together organically and quickly, unassisted by algorithms, in a unique collaboration led by humans. It was a stunning example of what physicist Albert-László Barabási calls “scale-free networks”: networks that reproduce exponentially by their very nature. The exact same network effects that can be lethal in spreading a virus can be productive — beautiful, even — in creating a web of diverse human skills quickly. Networks, as Barabási puts it, “are everywhere. You just have to look for them.”…

Networks that come together like this and use technology, community, and communications in a timely manner are an example of what the U.N. calls its “leave no one behind” strategy for achieving sustainable development goals. I consider it an example of social health in action: They are the kinds of collaborations that help us live full and productive lives. And in business, there is an exciting opportunity to harness social health and the power of networks to help solve problems.

This kind of social health network, perhaps unsurprisingly, is very visible in innovations in the healthcare sector. A digital health community called The Mighty, for example, is a forum to find information about rare illnesses and connect people facing similar challenges, so that they might learn from the experiences of others. It now has 90 million engagements on its website per month and a new member joins every 20 seconds….(More)”.

Abandoning Silos: How innovative governments are collaborating horizontally to solve complex problems

Curated on Posted on by Stefaan Verhulst

Report by Michael Crawford Urban: “The complex challenges that governments at all levels are facing today cut across long-standing and well-defined government boundaries and organizational structures. Solving these problems therefore requires a horizontal approach. This report looks at how such an approach can be successfully implemented.There are a number of key obstacles to effective horizontal collaboration in government, ranging from misaligned professional incentive structures to incompatible computer systems. But a number of governments – Estonia, the UK, and New Zealand – have all recently introduced innovative initiatives that are succeeding in creatively tackling these complex horizontal challenges. In each case, this is delivering critical benefits – reduced government costs and regulatory burdens, getting more out of existing personnel while recruiting more high quality professionals, or providing new and impactful data-driven insights that are helping improve the quality of human services.

How are they achieving this? We answer this question by using an analytical framework organized along three fundamental dimensions: governance(structuring accountability and responsibility), people (managing culture and personnel), and data (collecting, transmitting and using information). In each of our three cases, we show how specific steps taken along one of these dimensions can help overcome important obstacles that commonly arise and, in so doing, enable successful horizontal collaboration….(More)”.

It’s time to let citizens tackle the wickedest public problems

Curated on Posted on by Stefaan Verhulst

Gabriella Capone at apolitical (a winner of the 2018 Apolitical Young Thought Leaders competition): “Rain ravaged Gdańsk in 2016, taking the lives of two residents and causing millions of euros in damage. Despite its 700-year history of flooding the city was overwhelmed by these especially devastating floods. Also, Gdańsk is one of the European coasts most exposed to rising sea levels. It needed a new approach to avoid similar outcomes for the next, inevitable encounter with this worsening problem.

Bringing in citizens to tackle such a difficult issue was not the obvious course of action. Yet this was the proposal of Dr. Marcin Gerwin, an advocate from a neighbouring town who paved the way for Poland’s first participatory budgeting experience.

Mayor Adamowicz of Gdańsk agreed and, within a year, they welcomed about 60 people to the first Citizens Assembly on flood mitigation. Implemented by Dr. Gerwin and a team of coordinators, the Assembly convened over four Saturdays, heard expert testimony, and devised solutions.

The Assembly was not only deliberative and educational, it was action-oriented. Mayor Adamowicz committed to implement proposals on which 80% or more of participants agreed. The final 16 proposals included the investment of nearly $40 million USD in monitoring systems and infrastructure, subsidies to incentivise individuals to improve water management on their property, and an educational “Do Not Flood” campaign to highlight emergency resources.

It may seem risky to outsource the solving of difficult issues to citizens. Yet, when properly designed, public problem-solving can produce creative resolutions to formidable challenges. Beyond Poland, public problem-solving initiatives in Mexico and the United States are making headway on pervasive issues, from flooding to air pollution, to technology in public spaces.

The GovLab, with support from the Tinker Foundation, is analysing what makes for more successful public problem-solving as part of its City Challenges program. Below, I provide a glimpse into the types of design choices that can amplify the impact of public problem-solving….(More)

Lost and Saved . . . Again: The Moral Panic about the Loss of Community Takes Hold of Social Media

Curated on Posted on by Stefaan Verhulst

Keith N. Hampton and Barry Wellman in Contemporary Sociology:”Why does every generation believe that relationships were stronger and community better in the recent past? Lamenting about the loss of community, based on a selective perception of the present and an idealization of ‘‘traditional community,’’ dims awareness of powerful inequalities and cleavages that have always pervaded human society and favors deterministic models over a nuanced understanding of how network affordances contribute to different outcomes. The beˆtes noirs have varied according to the moral panic of the times: industrialization, bureaucratization, urbanization, capitalism, socialism, and technological developments have all been tabbed by such diverse commentators as Thomas Jefferson (1784), Karl Marx (1852), Louis Wirth (1938), Maurice Stein (1960), Robert Bellah et al. (1996), and Tom Brokaw (1998). Each time, observers look back nostalgically to what they supposed were the supportive, solidary communities of the previous generation. Since the advent of the internet, the moral panicers have seized on this technology as the latest cause of lost community, pointing with alarm to what digital technologies are doing to relationships. As the focus shifts to social media and mobile devices, the panic seems particularly acute….

Taylor Dotson’s (2017) recent book Technically Together has a broader timeline for the demise of community. He sees it as happen- ing around the time the internet was popularized, with community even worse off as a result of Facebook and mobile devices. Dotson not only blames new technologies for the decline of community, but social theory, specifically the theory and the practice of ‘‘networked individualism’’: the relational turn from bounded, densely knit local groups to multiple, partial, often far-flung social networks (Rainie and Wellman 2012). Dotson takes the admirable position that social science should do more to imagine different outcomes, new technological possibilities that can be created by tossing aside the trends of today and engineering social change through design….

Some alarm in the recognition that the nature of community is changing as technologies change is sensible, and we have no quarrel with the collective desire to have better, more supportive friends, families, and communities. As Dotson implies, the maneuverability in having one’s own individually networked community can come at the cost of local group solidarity. Indeed, we have also taken action that does more than pontificate to promote local community, building community on and offline (Hampton 2011).

Yet part of contemporary unease comes from a selective perception of the present and an idealization of other forms of community. There is nostalgia for a perfect form of community that never was. Longing for a time when the grass was ever greener dims an awareness of the powerful stresses and cleavages that have always pervaded human society. And advocates, such as Dotson (2017), who suggest the need to save a particular type of community at the expense of another, often do so blind of the potential tradeoffs….(More)”

Creating and Capturing Value through Crowdsourcing

Curated on Posted on by Stefaan Verhulst

Cover

Book edited by Allan Afuah, Christopher L. Tucci, and Gianluigi Viscusi: “Examples of the value that can be created and captured through crowdsourcing go back to at least 1714 when the UK used crowdsourcing to solve the Longitude Problem, obtaining a solution that would enable the UK to become the dominant maritime force of its time. Today, Wikipedia uses crowds to provide entries for the world’s largest and free encyclopedia. Partly fueled by the value that can be created and captured through crowdsourcing, interest in researching the phenomenon has been remarkable.

Despite this – or perhaps because of it – research into crowdsourcing has been conducted in different research silos, within the fields of management (from strategy to finance to operations to information systems), biology, communications, computer science, economics, political science, among others. In these silos, crowdsourcing takes names such as broadcast search, innovation tournaments, crowdfunding, community innovation, distributed innovation, collective intelligence, open source, crowdpower, and even open innovation. This book aims to assemble chapters from many of these silos, since the ultimate potential of crowdsourcing research is likely to be attained only by bridging them. Chapters provide a systematic overview of the research on crowdsourcing from different fields based on a more encompassing definition of the concept, its difference for innovation, and its value for both private and public sector….(More)”.

The role of blockchain, cryptoeconomics, and collective intelligence in building the future of justice

Curated on Posted on by Stefaan Verhulst

Blog by Federico Ast at Thomson Reuters: “Human communities of every era have had to solve the problem of social order. For this, they developed governance and legal systems. They did it with the technologies and systems of belief of their time….

A better justice system may not come from further streamlining existing processes but from fundamentally rethinking them from a first principles perspective.

In the last decade, we have witnessed how collective intelligence could be leveraged to produce an encyclopaedia like Wikipedia, a transport system like Uber, a restaurant rating system like Yelp!, and a hotel system like Airbnb. These companies innovated by crowdsourcing value creation. Instead of having an in-house team of restaurant critics as the Michelin Guide, Yelp! crowdsourced ratings in users.

Satoshi Nakamoto’s invention of Bitcoin (and the underlying blockchain technology) may be seen as the next step in the rise of the collaborative economy. The Bitcoin Network proved that, given the right incentives, anonymous users could cooperate in creating and updating a distributed ledger which could act as a monetary system. A nationless system, inherently global, and native to the Internet Age.

Cryptoeconomics is a new field of study that leverages cryptography, computer science and game theory to build secure distributed systems. It is the science that underlies the incentive system of open distributed ledgers. But its potential goes well beyond cryptocurrencies.

Kleros is a dispute resolution system which relies on cryptoeconomics. It uses a system of incentives based on “focal points”, a concept developed by game theorist Thomas Schelling, winner of the Nobel Prize in Economics 2005. Using a clever mechanism design, it seeks to produce a set of incentives for randomly selected users to adjudicate different types of disputes in a fast, affordable and secure way. Users who adjudicate disputes honestly will make money. Users who try to abuse the system will lose money.

Kleros does not seek to compete with governments or traditional arbitration systems, but provide a new method that will leverage the wisdom of the crowd to resolve many disputes of the global digital economy for which existing methods fall short: e-commerce, crowdfunding and many types of small claims are among the early adopters….(More)”.