Book edited by Sobaci, Mehmet Zahid: “Today, social media have attracted the attention of political actors and administrative institutions to inform citizens as a prerequisite of open and transparent administration, deliver public services, contact stakeholders, revitalize democracy, encourage the cross-agency cooperation, and contribute to knowledge management. In this context, the social media tools can contribute to the emergence of citizen-oriented, open, transparent and participatory public administration. Taking advantage of the opportunities offered by social media is not limited to central government. Local governments deploy internet-based innovative technologies that complement traditional methods in implementing different functions. This book focuses on the relationship between the local governments and social media, deals with the change that social media have caused in the organization, understanding of service provision, performance of local governments and in the relationships between local governments and their partners, and aims to advance our theoretical and empirical understanding of the growing use of social media by local governments. This book will be of interest to researchers and students in e-government, public administration, political science, communication, information science, and social media. Government officials and public managers will also find practical use recommendations for social media in several aspects of local governance…(More)”
Using Technology, Building Democracy
Book by Jessica Baldwin-Philippi: “The days of “revolutionary” campaign strategies are gone. The extraordinary has become ordinary, and campaigns at all levels, from the federal to the municipal, have realized the necessity of incorporating digital media technologies into their communications strategies. Still, little is understood about how these practices have been taken up and routinized on a wide scale, or the ways in which the use of these technologies is tied to new norms and understandings of political participation and citizenship in the digital age. The vocabulary that we do possess for speaking about what counts as citizenship in a digital age is limited.
Drawing on ethnographic fieldwork in a federal-level election, interviews with communications and digital media consultants, and textual analysis of campaign materials, this book traces the emergence and solidification of campaign strategies that reflect what it means to be a citizen in the digital era. It identifies shifting norms and emerging trends to build new theories of citizenship in contemporary democracy. Baldwin-Philippi argues that these campaign practices foster engaged and skeptical citizens. But, rather than assess the quality or level of participation and citizenship due to the use of technologies, this book delves into the way that digital strategies depict what “good” citizenship ought to be and the goals and values behind the tactics….(More)”
e-Consultation Platforms: Generating or Just Recycling Ideas?
Chapter by Efthimios Tambouris, Anastasia Migotzidou, and Konstantinos Tarabanis in Electronic Participation: “A number of governments worldwide employ web-based e-consultation platforms to enable stakeholders commenting on draft legislation. Stakeholders’ input includes arguing in favour or against the proposed legislation as well as proposing alternative ideas. In this paper, we empirically investigate the relationship between the volume of contributions in these platforms and the amount of new ideas that are generated. This enables us to determine whether participants in such platforms keep generating new ideas or just recycle a finite number of ideas. We capitalised on argumentation models to code and analyse a large number of draft law consultations published inopengov.gr, the official e-consultation platform for draft legislation in Greece. Our results suggest that as the number of posts grows, the number of new ideas continues to increase. The results of this study improve our understanding of the dynamics of these consultations and enable us to design better platforms….(More)”
The Last Mile: Creating Social and Economic Value from Behavioral Insights
New book by Dilip Soman: “Most organizations spend much of their effort on the start of the value creation process: namely, creating a strategy, developing new products or services, and analyzing the market. They pay a lot less attention to the end: the crucial “last mile” where consumers come to their website, store, or sales representatives and make a choice.
In The Last Mile, Dilip Soman shows how to use insights from behavioral science in order to close that gap. Beginning with an introduction to the last mile problem and the concept of choice architecture, the book takes a deep dive into the psychology of choice, money, and time. It explains how to construct behavioral experiments and understand the data on preferences that they provide. Finally, it provides a range of practical tools with which to overcome common last mile difficulties.
The Last Mile helps lay readers not only to understand behavioral science, but to apply its lessons to their own organizations’ last mile problems, whether they work in business, government, or the nonprofit sector. Appealing to anyone who was fascinated by Dan Ariely’s Predictably Irrational, Richard Thaler and Cass Sunstein’s Nudge, or Daniel Kahneman’s Thinking, Fast and Slow but was not sure how those insights could be practically used, The Last Mile is full of solid, practical advice on how to put the lessons of behavioral science to work….(More)”
The Trouble With Disclosure: It Doesn’t Work
Jesse Eisinger at ProPublica: “Louis Brandeis was wrong. The lawyer and Supreme Court justice famously declared that sunlight is the best disinfectant, and we have unquestioningly embraced that advice ever since.
Over the last century, disclosure and transparency have become our regulatory crutch, the answer to every vexing problem. We require corporations and government to release reams of information on food, medicine, household products, consumer financial tools, campaign finance and crime statistics. We have a booming “report card” industry for a range of services, including hospitals, public schools and restaurants.
All this sunlight is blinding. As new scholarship is demonstrating, the value of all this information is unproved. Paradoxically, disclosure can be useless — and sometimes actually harmful or counterproductive.
“We are doing disclosure as a regulatory move all over the board,” says Adam J. Levitin, a law professor at Georgetown, “The funny thing is, we are doing this despite very little evidence of its efficacy.”
Let’s start with something everyone knows about — the “terms of service” agreements for the likes of iTunes. Like everybody else, I click the “I agree” box, feeling a flash of resentment. I’m certain that in Paragraph 184 is a clause signing away my firstborn to a life of indentured servitude to Timothy D. Cook as his chief caviar spoon keeper.
Our legal theoreticians have determined these opaque monstrosities work because someone, somewhere reads the fine print in these contracts and keeps corporations honest. It turns out what we laymen intuit is true: No one reads them, according to research by a New York University law professor, Florencia Marotta-Wurgler.
In real life, there is no critical mass of readers policing the agreements. And if there were an eagle-eyed crew of legal experts combing through these agreements, what recourse would they have? Most people don’t even know that the Supreme Court has gutted their rights to sue in court, and they instead have to go into arbitration, which usually favors corporations.
The disclosure bonanza is easy to explain. Nobody is against it. It’s politically expedient. Companies prefer such rules, especially in lieu of actual regulations that would curtail bad products or behavior. The opacity lobby — the remora fish class of lawyers, lobbyists and consultants in New York and Washington — knows that disclosure requirements are no bar to dodgy practices. You just have to explain what you’re doing in sufficiently incomprehensible language, a task that earns those lawyers a hefty fee.
Of course, some disclosure works. Professor Levitin cites two examples. The first is an olfactory disclosure. Methane doesn’t have any scent, but a foul smell is added to alert people to a gas leak. The second is ATM. fees. A study in Australia showed that once fees were disclosed, people avoided the high-fee machines and took out more when they had to go to them.
But to Omri Ben-Shahar, co-author of a recent book, ” More Than You Wanted To Know: The Failure of Mandated Disclosure,” these are cherry-picked examples in a world awash in useless disclosures. Of course, information is valuable. But disclosure as a regulatory mechanism doesn’t work nearly well enough, he argues….(More)
Confronting the Internet’s Dark Side: Moral and Social Responsibility on the Free Highway
New book by Raphael Cohen-Almagor: “Terrorism, cyberbullying, child pornography, hate speech, cybercrime: along with unprecedented advancements in productivity and engagement, the Internet has ushered in a space for violent, hateful, and antisocial behavior. How do we, as individuals and as a society, protect against dangerous expressions online? Confronting the Internet’s Dark Side is the first book on social responsibility on the Internet. It aims to strike a balance between the free speech principle and the responsibilities of the individual, corporation, state, and the international community. This book brings a global perspective to the analysis of some of the most troubling uses of the Internet. It urges net users, ISPs, and liberal democracies to weigh freedom and security, finding the golden mean between unlimited license and moral responsibility. This judgment is necessary to uphold the very liberal democratic values that gave rise to the Internet and that are threatened by an unbridled use of technology. (More)
How can we ensure that cities create opportunities for healthy urbanization?
Blog by Roy Ahn, Thomas F. Burke & Anita M. McGahan on their new book: “By the year 2100, 8 out of 10 people in the world will reside in cities – a major change in demographics compared to 100 years ago.
Urbanization has sweeping consequences for population health. Most analysts evaluate the “specter of urbanization” by focusing on problems and challenges, which can include slum development, insecurity, and inequality.
As the World Health Organization and UN Habitat note in their seminal report, Hidden Cities, “Cities concentrate opportunities, jobs and services, but they also concentrate risks and hazards for health.” The urban poor are especially vulnerable because their housing conditions and access to clean water, sanitation, and health care are often severely compromised.
Additionally, the jobs available to the urban poor are often informal, dangerous, and temporary. Yet the lack of integrated governance and infrastructure responsible for urbanization problems also can create remarkable and often untapped opportunities for improving health. How can we ensure that cities create opportunities for healthy urbanization?
In our new book, Innovating for Healthy Urbanization, we argue that using the “innovations” lens can provide a unique platform through which solutions for urbanization and health can emerge.
Sometimes “innovations” can be decidedly high tech, such as holograms on medication packaging that protect against drug counterfeiters, or tiny filter paper tests costing pennies that exponentially increase access to medical diagnostic testing for poor people living in cities.
Other innovations are less tech-focused, but equally impactful, such as advocating for motorcycle helmet laws in cities or a low-cost, condom catheter-balloon kit that can save mothers from dying from postpartum hemorrhage.
What makes both high- and low-tech solutions effective? Pushing the envelope on what works and then integrating solutions to meet a community’s priority needs…..(More)”
Smartphones as Locative Media
Book by Jordan Frith: “Smartphone adoption has surpassed 50% of the population in more than 15 countries, and there are now more than one million mobile applications people can download to their phones. Many of these applications take advantage of smartphones as locative media, which is what allows smartphones to be located in physical space. Applications that take advantage of people’s location are called location-based services, and they are the focus of this book.
Smartphones as locative media raise important questions about how we understand the complicated relationship between the Internet and physical space. This book addresses these questions through an interdisciplinary theoretical framework and a detailed analysis of how various popular mobile applications including Google Maps, Facebook, Instagram, Yelp, and Foursquare use people’s location to provide information about their surrounding space….(More)”
Transparency in Social Media
New book on “Tools, Methods and Algorithms for Mediating Online Interactions” edited by Matei, Sorin; Adam; Russell Martha G.: and Bertino, Elisa (Eds.): “The volume presents, in a synergistic manner, significant theoretical and practical contributions in the area of social media reputation and authorship measurement, visualization, and modeling. The book justifies and proposes contributions to a future agenda for understanding the requirements for making social media authorship more transparent. Building on work presented in a previous volume of this series, Roles, Trust, and Reputation in Social Media Knowledge Markets, this book discusses new tools, applications, services, and algorithms that are needed for authoring content in a real-time publishing world. These insights may help people who interact and create content through social media better assess their potential for knowledge creation. They may also assist in analyzing audience attitudes, perceptions, and behavior in informal social media or in formal organizational structures. In addition, the volume includes several chapters that analyze the higher order ethical, critical thinking, and philosophical principles that may be used to ground social media authorship. Together, the perspectives presented in this volume help us understand how social media content is created and how its impact can be evaluated.
The chapters demonstrate thought leadership through new ways of constructing social media experiences and making traces of social interaction visible. Transparency in Social Media aims to help researchers and practitioners design services, tools, or methods of analysis that encourage a more transparent process of interaction and communication on social media. Knowing who has added what content and with what authority to a specific online social media project can help the user community better understand, evaluate and make decisions and, ultimately, act on the basis of such information …(More)”
Deliberation and Development : Rethinking the Role of Voice and Collective Action in Unequal Societies
Book by Patrick Heller and Vijayendra Rao for the Worldbank: “Deliberation is the process by which a group of people, each with equal voice, can – via a process of discussion and debate – reach an agreement. This book attempts to do two things. First, it rethinks the role of deliberation in development and shows that it has potential well beyond a narrow focus on participatory projects. Deliberation, if properly instituted, has the potential to have a transformative effect on many if not all aspects of development, and especially in addressing problems of collective action, coordination, and entrenched inequality. This has broad implications both at the global and local level. Second, the book demonstrates that taking deliberation seriously calls for a different approach to both research and policy design and requires a much greater emphasis on the processes by which decisions are made, rather than an exclusive focus on the outcomes. Deliberation and Development contributes to a broader literature to understand the role of communicative processes in development….(More)“