case study

Mapatón CDMX

Curated on March 10, 2017October 23, 2018 by Stefaan Verhulst

HBS Case Study by Mitchell Weiss and Maria Fernanda Miguel: “There were probably 30,000 public buses, minibuses, and vans in Mexico City. Though, in 2015, no one knew for certain since no comprehensive schedule existed. This was why el Laboratorio para la Ciudad (or LabCDMX) had spawned an effort to generate a map of the labyrinth system that provided an estimated 14 million rides a day. Gabriella Gómez-Mont, the Lab’s founder and director, had led her team in a project to crowd-source the routes from volunteer riders in what came to be known as Mapatón CDMX. After four pilots and a two-week “mapping marathon” later, she wondered exactly what to make of the lab’s fiftieth experiment? Was Mapatón successful?

Learning objective:

LabCDMX and their crowdsourced bus mapping project provides the setting to explore risk taking and experimentation in public settings. The case is designed to focus students most acutely on questions of can government take more risk and how? This is a key question for public entreprenuers. In class, students are encouraged to think both about the obstacles for risk taking and the tactics that elected leaders and innovation champions can take to surmount those obstacles. Students consider whether experimentation is one of those potential skills and, if so, how best and rigorously those experiments must be run. How willing must government be to admit failure if experiments don’t pan out? What can give them that leeway? How, tactically, can governments run these kinds of experiments? Is using off-the-shelf technology for quick, but imperfect beta services a productive strategy for securing buy-in and for learning? The case is adaptable for exploring big company settings, too. Mexico City’s municipal government is a giant organization, with 300,000 public workers. What is the role of an innovation office and it’s handful of employees in that context? How does it gain credibility with the rest of the organization? How do experiments help – or hurt – in that effort?…(More)”.

Data and the City: New report on how public data is fostering civic engagement in urban regions

Curated on March 10, 2017August 3, 2018 by Stefaan Verhulst

Report by Jonathan Gray and Danny Lämmerhirt: “…demonstrates how public data infrastructures create new kinds of relationships and public spaces between public institutions, civil society groups, and citizens.

In contrast to more supply-oriented ideas around opening (government) data, we argue that data infrastructures are not a mere “raw” resource that can be exploited. Instead they are best conceived as a lively network or ecosystem in which publics creatively use city data to engage with urban institutions.

We intend to spark imagination and conversation about the role that public data infrastructures may play in civic life – not just as neutral instruments for creating knowledge, but also as devices to organise publics and evidence around urban issues; creating shared spaces for public participation and deliberation around official processes and institutions; and securing progress around major social, economic and environmental challenges that cities face.

Our report describes six case studies from cities around the world to demonstrate civil society’s vast action repertoire to engage with urban data infrastructures. One case study demonstrates how a British civil society organisation gathered budget data through freedom of information requests from municipal government. This information was fed into an open database and made accessible to finance experts and scholars in order to allow them to run a “public debt audit”. This audit enabled government officials and the larger public to debate the extent of public debt in British cities and to uncover how a lack of public scrutiny increased profits of financial institutes while putting a strain on the public purse….

In detail, civic actors can engage with data infrastructures to:

Identify spaces for intervention. Having cadastral data at hand helped civic actors to identify vacant publicly-owned land, to highlight possibilities for re-using it and to foster community building in neighbourhoods around its re-use.
Open spaces for accountability. Using government’s own accounting measurements may provide civil society with evaluation criteria for the effectiveness of public sector programs. Civil society actors may develop a ‘common ground’ or ‘common language’ for engaging with institutions around the issues that they care about.
Enable scrutiny of official processes, institutional mechanisms and their effects. By opening public loan data, civil society was able to identify how decentralised fiscal audit mechanisms may have negative effects on public debt.
Change the way an issue is framed or perceived. By using aggregated, anonymized data about home addresses of inmates, scholars could shift focus from crime location to the origin of an offender – which helped to address social re-entry programs more effectively.
Mobilise community engagement and civic activism. Including facilitating the assembly and organisation of publics around issues….

You can find the full report here.”

The Open Data Movement: Young Activists between Data Disclosure and Digital Reputation

Curated on January 24, 2017August 3, 2018 by Stefaan Verhulst

Davide Arcidiacono and Giuseppe Reale in PArtecipazione e COnflitto: “Young citizens show an increasing interest for direct democracy tools and for the building of a new relationship with public administration through the use of digital platforms. The Open Data issue is part of this transformation. The paper analyzes the Open Data issue from the perspective of a spontaneous and informal group of digital activists with the aim of promoting data disclosure. The study is focused mainly on the case of a specific local movement, named Open Data Sicilia (ODS), combining traditional ethnographic observation with an ethnographic approach. The aim of the study is to detect the social profile of the Open Data movement activists, understanding how is it organized their network, what are the common purposes and solidarity models embodied by this type of movement, what are the resources mobilized and their strategies between on-line and off-line. The ODS case appears interesting for its evolution, its strategy and organizational structure: an elitist and technocratic movement that aspires to a broad constituency. It is an expressive or a reformist movement, rather than an anti-system actor, with features that are similar to a lobby. The case study also shows all the typical characteristics of digital activism, with its fluid boundaries between ethical inspiration of civic engagement and individual interests….(More)”

Open data for democracy: Developing a theoretical framework for open data use

Curated on January 13, 2017August 3, 2018 by Stefaan Verhulst

Erna Ruijer, Stephan Grimmelikhuijsen, and Albert Meijer in Government Information Quarterly: “Open data platforms are hoped to foster democratic processes, yet recent empirical research shows that so far they have failed to do so. We argue that current open data platforms do not take into account the complexity of democratic processes which results in overly simplistic approaches to open data platform design. Democratic processes are multifaceted and open data can be used for various purposes, with diverging roles, rules and tools by citizens and public administrators. This study develops a Democratic Activity Model of Open Data Use, which is illustrated by an exploratory qualitative multiple case study outlining three democratic processes: monitorial, deliberative and participatory. We find that each type of democratic process requires a different approach and open data design. We conclude that a context-sensitive open data design facilitates the transformation of raw data into meaningful information constructed collectively by public administrators and citizens….(More)”

Results of early Open Government Partnership initiatives

Curated on January 2, 2017August 3, 2018 by Stefaan Verhulst

The Open Government Partnership: “The search for these stories ended with finding seven very different reform initiatives in different regions and covering a broad range of open government topics.

In Costa Rica, we learn about how the government is using its participation in OGP to restart a process halted for 23 years to create a consultation mechanism that will allow indigenous groups to participate in all policy making decisions that affect them, and the results of the dialogue leading to an improvement in the delivery of public services.

The Chilean story documents how a 10-year campaign to regulate influence peddling was given a boost by an explicit commitment included in the first Chilean action plan to introduce legislation to regulate lobbying – a commitment since fulfilled. The resulting Lobbying Act sheds new light on the relationship between officials and influence groups and is beginning to democratize access to authorities.

Italy’s OpenCoesione and its spin-off initiatives show how top-down open data initiatives on public spending can be combined with bottom-up, data-driven monitoring to promote accountability and public participation in the policy-making process, including promoting civic engagement amongst school students.

The Tanzanian case study tells the story of how the “How Do I?” – or “Nifanyeje?” – website is making information on basic public services available to citizens and cutting down transaction times and costs, but it also highlights the need to still reach the last mile in a country where Internet penetration remains low.

Indonesia’s initiative to create a One Map portal with official base maps for the country, part of a much larger initiative of synchronizing various maps for the country that when completed could help resolve land-related conflicts and address illegal deforestation, shows technical progress and some improvements in inter-agency cooperation.

In Macedonia, we learn how opening up data on air quality has acted as an engine for civic activism and about short and medium-term policy options being implemented and explored by the relevant authorities as a result.

Finally, the case from Israel shows how collaboration between civil society and champions within the Parliament is helping make data on the state budget accessible to citizens, journalists, and the parliamentarians themselves.

Each story demonstrates measurable progress and the added value of the collaboration between government and civil society that is at the very heart of OGP. The stories also show the immense importance of political will, bureaucratic buy-in, adequate resourcing, and demand-side calls for accountability in ensuring that the reforms take root and continue into the future, so that their impact can be felt by a broader range of citizens. In that sense, the last chapter for each story is still to be written. In a majority of the cases, these commitments’ inclusion in the OGP National Action Plans gave prominence and momentum to the envisioned reforms, helping them along. We hope to be able to continue to track these reforms in the years to come….(More)”.

Open or Closed? Open Licensing of Real-Time Public Sector Transit Data

Curated on January 2, 2017August 3, 2018 by Stefaan Verhulst

Teresa Scassa and Alexandra Diebel in Journal of e-Democracy: “This paper explores how real-time data are made available as “open data” using municipal transit data as a case study. Many transit authorities in North America and elsewhere have installed technology to gather GPS data in real-time from transit vehicles. These data are in high demand in app developer communities because of their use in communicating predicted, rather than scheduled, transit vehicle arrival times. While many municipalities have chosen to treat real-time GPS data as “open data,” the particular nature of real-time GPS data requires a different mode of access for developers than what is needed for static data files. This, in turn, has created a conflict between the “openness” of the underlying data and the sometimes restrictive terms of use which govern access to the real-time data through transit authority Application Program Interfaces (APIs). This paper explores the implications of these terms of use and considers whether real-time data require a separate standard for openness. While the focus is on the transit data context, the lessons from this area will have broader implications, particularly for open real-time data in the emerging smart cities environment….(More)”

The data-driven social worker

Curated on December 6, 2016August 3, 2018 by Stefaan Verhulst

NESTA: “Newcastle City Council has been using data to change the way it delivers long-term social work to vulnerable children and families.

Social workers have data analysts working alongside them. This is helping them to identify common factors among types of cases, understand the root causes of social problems and create more effective (and earlier) interventions.

What is it?

Social work teams have an embedded data analyst, whose role is to look for hypotheses to test and analysis to perform that offers insight into how best to support families.

Their role is not purely quantitative; they are expected to identify patterns, and undertake deep-dive or case study analysis. The data analysts also test what works, measuring the success of externally commissioned services, along with cost information.

While each social worker only has knowledge of their own individual cases, data analysts have a bird’s-eye view of the whole team’s activity, enabling them to look across sets of families for common patterns.

How does it work?

Data analysts are responsible for maintaining ChildStat, a data dashboard that social workers use to help manage their caseloads. The data insights found by the embedded analysts can highlight the need to work in a different way.

For example, one unit works with children at risk of physical abuse. Case file analysis of the mental health histories of the parents found that 20% of children had parents with a personality disorder, while 60-70% had a parent who had experienced sexual or physical abuse as children themselves.

Traditional social work methods may not have uncovered this insight, which led Newcastle to look for new responses to working with these types of families.

Data analysis has also helped to identify the factors that are most predictive of a child becoming NEET (not in education, employment or training), enabling the team to review their approach to working with families and focus on earlier intervention….(More)”

The well-informed city: A decentralized, bottom-up model for a smart city service using information and self-organization

Curated on October 9, 2016August 3, 2018 by Stefaan Verhulst

Paper by Eyal Feder-Levy, Efrat Blumenfeld-Liebertal, and Juval Portugali for the Smart Cities Conference (ISC2), 2016 IEEE International: “Smart Cities, a concept widely growing in popularity, describes cities that use digital technology, data analysis and connectivity to create value. The basic abstraction of a Smart City service includes collecting data about an urban issue, transmitting it to a central decision making process and “improving” the city with the insights generated. This model has spurred much critique, claiming Smart Cities are undemocratic, discriminatory and cannot significantly improve citizen’s quality of life. But what if the citizens were active in the process? It was Jane Jacobs who said “Cities have the capability of providing something for everybody, only because, and only when, they are created by everybody.” In this paper we lay a conceptual groundwork to envision “The Well-Informed City” — a decentralized, self-organizing Smart City service, where the value is created by everybody. The agents, who are the citizens of the city, are the ones who use the data to create value. We base the model on the cities’ feature of Self-Organization as described in the domain of Complexity Theory of Cities. We demonstrate its theoretical possibility, describe a short case study and finish with suggestions for future empirical research. This work is highly significant due to the ubiquitous nature of contemporary mobile based information services and growing open data sets….(More)”

Informed Choice? Motivations and methods of data usage among public officials in India

Curated on September 27, 2016October 24, 2018 by Stefaan Verhulst

Report by Rwitwika Bhattacharya and Mohitkumar Daga: “The importance of data in informing the policy-making process is being increasingly realized across the world. With India facing significant developmental challenges, use of data offers an important opportunity to improve the quality of public services. However, lack of formal structures to internalize a data-informed decision-making process impedes the path to robust policy formation. This paper seeks to highlight these challenges through a case study of data dashboard implementation in the state of Andhra Pradesh. The study suggests the importance of capacity building, improvement of data collection and engagement of non-governmental players as measures to address issues….(More)”