Digitalization and Public Sector Transformations

Curated on Posted on by Stefaan Verhulst

Book by Jannick Schou and Morten Hjelholt: “This book provides a study of governmental digitalization, an increasingly important area of policymaking within advanced capitalist states. It dives into a case study of digitalization efforts in Denmark, fusing a national policy study with local institutional analysis. Denmark is often framed as an international forerunner in terms of digitalizing its public sector and thus provides a particularly instructive setting for understanding this new political instrument.

Advancing a cultural political economic approach, Schou and Hjelholt argue that digitalization is far from a quick technological fix. Instead, this area must be located against wider transformations within the political economy of capitalist states. Doing so, the book excavates the political roots of digitalization and reveals its institutional consequences. It shows how new relations are being formed between the state and its citizens.

Digitalization and Public Sector Transformations pushes for a renewed approach to governmental digitalization and will be of interest to scholars working in the intersections of critical political economy, state theory and policy studies…(More)”.

Social media and Government

Curated on Posted on by Stefaan Verhulst

Introduction to Special Issue of First Monday by Rodrigo Sandoval-Almazan and Andrea L. Kavanaugh: “The use of social media by public administration has been growing steadily, and fostering important transformations in organization, costs, citizen interaction and efficiency. Citizens are increasingly more informed about government activities, performance, and claims solutions. Citiizens and non-profit organizations are in greater communication with each other about government planning and response to complex and collective problems. Social media, such as Facebook, Twitter, You Tube and WhatsApp, as well as related tools, such as commenting, liking, tagging and rating, change the distribution of information, power and resources. The growing maturity of public officials in the use of these tools not only creates new opportunities, but also engenders problems. Many politicians, public officials and public servants are seeking ways to adapt their daily operations and practices to make effective use of social media for interaction with non-governmental organizations and with citizens and to provide information and services more efficiently. The papers in this special issue on social media and government capture the current state of some of these opportunities and problems…

Engaging a community through social media-based topics and interactions by Andrea L. Kavanaugh, Ziqian Song

Public employees in social media communities: Exploring factors for internal collaboration using social network analysis by J. Ignacio Criado, Julián Villodre

Citizens’ use of microblogging and government communication during emergencies: A case study on water contamination in Shanghai by Qianli Yuan, Mila Gascó

Hacktivism and distributed hashtag spoiling on Twitter: Tales of the #IranTalks by Mahdi M. Najafabadi, Robert J. Domanski

Information strategies and affective reactions: How citizens interact with government social media content by Nic DePaula, Ersin Dincelli

Towards an understanding of Twitter networks: The case of the state of Mexico by Rodrigo Sandoval-Almazán, David Valle-Cruz”

Feasibility Study of Using Crowdsourcing to Identify Critical Affected Areas for Rapid Damage Assessment: Hurricane Matthew Case Study

Curated on Posted on by Stefaan Verhulst

Paper by Faxi Yuan and Rui Liu at the International Journal of Disaster Risk Reduction: “…rapid damage assessment plays a critical role in crisis management. Collection of timely information for rapid damage assessment is particularly challenging during natural disasters. Remote sensing technologies were used for data collection during disasters. However, due to the large areas affected by major disasters such as Hurricane Matthew, specific data cannot be collected in time such as the location information.

Social media can serve as a crowdsourcing platform for citizens’ communication and information sharing during natural disasters and provide the timely data for identifying affected areas to support rapid damage assessment during disasters. Nevertheless, there is very limited existing research on the utility of social media data in damage assessment. Even though some investigation of the relationship between social media activities and damages was conducted, the employment of damage-related social media data in exploring the fore-mentioned relationship remains blank.

This paper for the first time, establishes the index dictionary by semantic analysis for the identification of damage-related tweets posted during Hurricane Matthew in Florida. Meanwhile, the insurance claim data from the publication of Florida Office of Insurance Regulation is used as a representative of real hurricane damage data in Florida. This study performs a correlation analysis and a comparative analysis of the geographic distribution of social media data and damage data at the county level in Florida. We find that employing social media data to identify critical affected areas at the county level during disasters is viable. Damage data has a closer relationship with damage-related tweets than disaster-related tweets….(More)”.

 

Improving journeys by opening data: The case of Transport for London (TfL)

Curated on Posted on by Stefaan Verhulst

Merlin Stone and Eleni Aravopoulou in The Bottom Line: “This case study describes how one of the world’s largest public transport operations, Transport for London (TfL), transformed the real-time availability of information for its customers and staff through the open data approach, and what the results of this transformation were. Its purpose is therefore to show what is required for an open data approach to work.

This case study is based mainly on interviews at TfL and data supplied by TfL directly to the researchers. It analyses as far as possible the reported facts of the case, in order to identify the processes required to open data and the benefits thereof.

The main finding is that achieving an open data approach in public transport is helped by having a clear commitment to the idea that the data belongs to the public and that third parties should be allowed to use and repurpose the information, by having a strong digital strategy, and by creating strong partnerships with data management organisations that can support the delivery of high volumes of information.

The case study shows how open data can be used to create commercial and non-commercial customer-facing products and services, which passengers and other road users use to gain a better travel experience, and that this approach can be valued in terms of financial/economic contribution to customers and organisations….(More)”.

Transitioning Towards a Knowledge Society: Qatar as a Case Study

Curated on Posted on by Stefaan Verhulst

Book by Julia Gremm, Julia Barth, Kaja J. Fietkiewicz and Wolfgang G. Stock: “The book offers a critical evaluation of Qatar’s path from oil- and gas-based industries to a knowledge-based economy. This book gives basic information about the region and the country, including the geographic and demographic data, the culture, the politics and the economy, the health care conditions and the education system. It introduces the concepts of knowledge society and knowledge-based development and adds factual details about Qatar by interpreting indicators of the development status. Subsequently, the research methods that underlie the study are described, which offers information on the eGovernment study analyzing the government-citizen relationship, higher education institutions and systems, its students and the students’ way into the labor market. This book has an audience with economists, sociologists, political scientists, geographers, information scientists and other researchers on the knowledge society, but also all researchers and practitioners interested in the Arab Oil States and their future….(More)”.

Participatory Budgeting: Does Evidence Match Enthusiasm?

Curated on Posted on by Stefaan Verhulst

Brian Wampler, Stephanie McNulty, and Michael Touchton at Open Government Partnership: “Participatory budgeting (PB) empowers citizens to allocate portions of public budgets in a way that best fits the needs of the people. In turn, proponents expect PB to improve citizens’ lives in important ways, by expanding their participation in politics, providing better public services such as in healthcare, sanitation, or education, and giving them a sense of efficacy.

Below we outline several potential outcomes that emerge from PB. Of course, assessing PB’s potential impact is difficult, because reliable data is rare and PB is often one of several programs that could generate similar improvements at the same time. Impact evaluations for PB are thus at a very early stage. Nevertheless, considerable case study evidence and some broader, comparative studies point to outcomes in the following areas:

Citizens’ attitudes: Early research focused on the attitudes of citizens who participate in PB, and found that PB participants feel empowered, support democracy, view the government as more effective, and better understand budget and government processes after participating (Wampler and Avritzer 2004; Baiocchi 2005; Wampler 2007).

Participants’ behavior: Case-study evidence shows that PB participants increase their political participation beyond PB and join civil society groups. Many scholars also expect PB to strengthen civil society by increasing its density (number of groups), expanding its range of activities, and brokering new partnerships with government and other CSOs. There is some case study evidence that this occurs (Baiocchi 2005; McNulty 2011; Baiocchi, Heller and Silva 2011; Van Cott 2008) as well as evidence from over 100 PB programs across Brazil’s larger municipalities (Touchton and Wampler 2014). Proponents also expect PB to educate government officials surrounding community needs, to increase their support for participatory processes, and to potentially expand participatory processes in complementary areas. Early reports from five counties in Kenya suggest that PB ther is producing at least some of these impacts.

Electoral politics and governance: PB can also promote social change, which may alter local political calculations and the ways that governments operate. PB may deliver votes to the elected officials that sponsor it, improve budget transparency and resource allocation, decrease waste and fraud, and generally improve accountability. However, there is very little evidence in this area because few studies have been able to measure these impacts in any direct way.

Social well-being: Finally, PB is designed to improve residents’ well-being. Implemented PB projects include funding for healthcare centers, sewage lines, schools, wells, and other areas that contribute directly to well-being. These effects may take years to appear, but recent studies attribute improvements in infant mortality in Brazil to PB (Touchton and Wampler 2014; Gonçalves 2014). Beyond infant mortality, the range of potential impacts extends to other health areas, sanitation, education, and poverty in general. We are cautious here because results from Brazil might not appear elsewhere: what works in urban Brazil might not in rural Indonesia….(More)”.

Randomized Controlled Trials: How Can We Know ‘What Works’?

Curated on Posted on by Stefaan Verhulst

Nick Cowen et al at Critical Review: “We attempt to map the limits of evidence-based policy through an interactive theoretical critique and empirical case-study. We outline the emergence of an experimental turn in EBP among British policymakers and the limited, broadly inductive, epistemic approach that underlies it. We see whether and how field professionals identify and react to these limitations through a case study of teaching professionals subject to a push to integrate research evidence into their practice. Results suggest that many of the challenges of establishing evidential warrant that EBP is supposed to streamline re-appear at the level of choice of locally effective policies and implementation…(More)”.

Where’s the evidence? Obstacles to impact-gathering and how researchers might be better supported in future

Curated on Posted on by Stefaan Verhulst

Clare Wilkinson at the LSE Impact Blog: “…In a recent case study I explore how researchers from a broad range of research areas think about evidencing impact, what obstacles to impact-gathering might stand in their way, and how they might be further supported in future.

Unsurprisingly the research found myriad potential barriers to gathering research impact, such as uncertainty over how impact is defined, captured, judged, and weighted, or the challenges for researchers in tracing impact back to a specific time-period or individual piece of research. Many of these constraints have been recognised in previous research in this area – or were anticipated when impact was first discussed – but talking to researchers in 2015 about their impact experiences of the REF 2014 data-gathering period revealed a number of lingering concerns.

A further hazard identified by the case study is the inequalities in knowledge around research impact and how this knowledge often exists in siloes. Those researchers most likely to have obvious impact-generating activities were developing quite detailed and extensive experience of impact-capturing; while other researchers (including those at early-career stages) were less clear on the impact agenda’s relevance to them or even whether their research had featured in an impact case study. Encouragingly some researchers did seem to increase in confidence once having experience of authoring an impact case study, but sharing skills and confidence with the “next generation” of researchers likely to have impact remains a possible issue for those supporting impact evidence-gathering.

So, how can researchers, across the board, be supported to effectively evidence their impact? Most popular amongst the options given to the 70 or so researchers that participated in this case study were: 1) approaches that offered them more time or funding to gather evidence; 2) opportunities to see best-practice examples; 3) opportunities to learn more about what “impact” means; and 4) the sharing of information on the types of evidence that could be collected….(More)”.

Enhancing Citizen Engagement in the Face of Climate Change Risks: A Case Study of the Flood Early Warning System and Health Information System in Semarang City, Indonesia

Curated on Posted on by Stefaan Verhulst

Chapter by Aniessa Delima Sari and Nyoman Prayoga in book on Climate Change in Cities: “This case study describes how two climate resilience action projects in Semarang City, Indonesia, were able to provide new mechanisms allowing better engagement between the Semarang city government and its citizens. With the introduction of the Flood Early Warning System (FEWS), flood-prone communities in the Beringin River Basin are now able to evacuate to safe shelters before flood incidents occur. Through the Health Information and Early Warning System (HIEWS), citizens can access real-time information related to dengue fever cases in the city. Although the focus areas are different, both projects aim to help communities become more resilient to the impacts of climate change, specifically floods and vector-borne disease. We find similar patterns in the two cases, in which efforts to enhance community participation are essential to guarantee the success of the projects. Enhanced community engagement is achieved through the thoughtful consideration of local knowledge and social networks, intensive assistance to increase awareness and motivation of the community, and understanding governance structures to ensure that funds are allocated through formal handover processes to continue and expand the results of the interventions. These findings are useful and important to guide any climate change adaptation projects toward better sustainability and ownership, especially in the application of an early warning system or information system that requires technology, sustainable budget allocation from the local government to operate and maintain the system, and buy-in from local communities…(More)”

Co-creating an Open Government Data Driven Public Service: The Case of Chicago’s Food Inspection Forecasting Model

Curated on Posted on by Stefaan Verhulst

Conference paper by Keegan Mcbride et al: “Large amounts of Open Government Data (OGD) have become available and co-created public services have started to emerge, but there is only limited empirical material available on co-created OGD-driven public services. The authors have built a conceptual model around an innovation process based on the ideas of co-production and agile development for co-created OGD-driven public service. An exploratory case study on Chicago’s use of OGD in a predictive analytics model that forecasts critical safety violations at food serving establishments was carried out to expose the intricate process of how co-creation occurs and what factors allow for it to take place. Six factors were identified as playing a key role in allowing the co-creation of an OGD-driven public service to take place: external funding, motivated stakeholders, innovative leaders, proper communication channels, an existing OGD portal, and agile development practices. The conceptual model was generally validated, but further propositions on co-created OGD-driven public services emerged. These propositions state that the availability of OGD and tools for data analytics have the potential to enable the co-creation of OGD-driven public services, governments releasing OGD are acting as a platform and from this platform the co-creation of new and innovative OGD-driven public services may take place, and that the idea of Government as a Platform (GaaP) does appear to be an idea that allows for the topics of co-creation and OGD to be merged together….(More)”.