The Critical Role of Questions in Building Resilient Democracies

Curated on Posted on by Stefaan Verhulst

Article by Stefaan G. Verhulst, Hannah Chafetz, and Alex Fischer: “Asking questions in new and participatory ways can complement advancements in data science and AI while enabling more inclusive and more adaptive democracies…

Yet a crisis, as the saying goes, always contains kernels of opportunity. Buried within our current dilemma—indeed, within one of the underlying causes of it—is a potential solution. Democracies are resilient and adaptive, not static. And importantly, data and artificial intelligence (AI), if implemented responsibly, can contribute to making them more resilient. Technologies such as AI-supported digital public squares and crowd-sourcing are examples of how generative AI and large language models can improve community connectivity, societal health, and public services. Communities can leverage these tools for democratic participation and democratizing information. Through this period of technological transition, policy makers and communities are imagining how digital technologies can better engage our collective intelligence…

Achieving this requires new tools and approaches, specifically the collective process of asking better questions.

Formulated inclusively, questions help establish shared priorities and impart focus, efficiency, and equity to public policy. For instance, school systems can identify indicators and patterns of experiences, such as low attendance rates, that signal a student is at risk of not completing school. However, they rarely ask the positive outlier question of what enables some at-risk students to overcome challenges and finish school. Is it a good teacher relationship, an after-school program, the support of a family member, or a combination of these and other factors? Asking outlier (and orphan, or overlooked and neglected) questions can help refocus programs and guide policies toward areas with the highest potential for impact.

Not asking the right questions can also have adverse effects. For example, many city governments have not asked whether and how people of different genders, in different age groups, or with different physical mobility needs experience local public transportation systems. Creating the necessary infrastructure for people with a variety of needs to travel safely and efficiently increases health and well-being. Questions like whether sidewalks are big enough for strollers and whether there is sufficient public transport near schools can help spotlight areas for improvement, and show where age- or gender-disaggregated data is needed most…(More)”.

How elderly dementia patients are unwittingly fueling political campaigns

Curated on Posted on by Stefaan Verhulst

Article by Blake Ellis, et al: “The 80-year-old communications engineer from Texas had saved for decades, driving around in an old car and buying clothes from thrift stores so he’d have enough money to enjoy his retirement years.

But as dementia robbed him of his reasoning abilities, he began making online political donations over and over again — eventually telling his son he believed he was part of a network of political operatives communicating with key Republican leaders. In less than two years, the man became one of the country’s largest grassroots supporters of the Republican Party, ultimately giving away nearly half a million dollars to former President Donald Trump and other candidates. Now, the savings account he spent his whole life building is practically empty.

The story of this unlikely political benefactor is one of many playing out across the country.

More than 1,000 reports filed with government agencies and consumer advocacy groups reviewed by CNN, along with an analysis of campaign finance data and interviews with dozens of contributors and their family members, show how deceptive political fundraisers have victimized hundreds of elderly Americans and misled those battling dementia or other cognitive impairments into giving away millions of dollars — far more than they ever intended. Some unintentionally joined the ranks of the top grassroots political donors in the country as they tapped into retirement savings and went into debt, contributing six-figure sums through thousands of transactions…(More)”.

AI in the Public Service: Here for Good

Curated on Posted on by Stefaan Verhulst

Special Issue of Ethos: “…For the public good, we want AI to help unlock and drive transformative impact, in areas where there is significant potential for breakthroughs, such as cancer research, material sciences or climate change. But we also want to raise the level of generalised adoption. For the user base in the public sector, we want to learn how best to use this new tool in ways that can allow us to not only do things better, but do better things.

This is not to suggest that AI is always the best solution: it is one of many tools in the digital toolkit. Sometimes, simpler computational methods will suffice. That said, AI represents new, untapped potential for the Public Service to enhance our daily work and deliver better outcomes that ultimately benefit Singapore and Singaporeans….

To promote general adoption, we made available AI tools, such as Pair, 1 SmartCompose, 2 and AIBots. 3 They are useful to a wide range of public officers for many general tasks. Other common tools of this nature may include chatbots to support customer-facing and service delivery needs, translation, summarisation, and so on. Much of what public officers do involves words and language, which is an area that LLM-based AI technology can now help with.

Beyond improving the productivity of the Public Service, the real value lies in AI’s broader ability to transform our business and operating models to deliver greater impact. In driving adoption, we want to encourage public officers to experiment with different approaches to figure out where we can create new value by doing things differently, rather than just settle for incremental value from doing things the same old ways using new tools.

For example, we have seen how AI and automation have transformed language translation, software engineering, identity verification and border clearance. This is just the beginning and much more is possible in many other domains…(More)”.

AI helped Uncle Sam catch $1 billion of fraud in one year. And it’s just getting started

Curated on Posted on by Stefaan Verhulst

Article by Matt Egan: “The federal government’s bet on using artificial intelligence to fight financial crime appears to be paying off.

Machine learning AI helped the US Treasury Department to sift through massive amounts of data and recover $1 billion worth of check fraud in fiscal 2024 alone, according to new estimates shared first with CNN. That’s nearly triple what the Treasury recovered in the prior fiscal year.

“It’s really been transformative,” Renata Miskell, a top Treasury official, told CNN in a phone interview.

“Leveraging data has upped our game in fraud detection and prevention,” Miskell said.

The Treasury Department credited AI with helping officials prevent and recover more than $4 billion worth of fraud overall in fiscal 2024, a six-fold spike from the year before.

US officials quietly started using AI to detect financial crime in late 2022, taking a page out of what many banks and credit card companies already do to stop bad guys.

The goal is to protect taxpayer money against fraud, which spiked during the Covid-19 pandemic as the federal government scrambled to disburse emergency aid to consumers and businesses.

To be sure, Treasury is not using generative AI, the kind that has captivated users of OpenAI’s ChatGPT and Google’s Gemini by generating images, crafting song lyrics and answering complex questions (even though it still sometimes struggles with simple queries)…(More)”.

The Number

Curated on Posted on by Stefaan Verhulst

Article by John Lanchester: “…The other pieces published in this series have human protagonists. This one doesn’t: The main character of this piece is not a person but a number. Like all the facts and numbers cited above, it comes from the federal government. It’s a very important number, which has for a century described economic reality, shaped political debate and determined the fate of presidents: the consumer price index.

The CPI is crucial for multiple reasons, and one of them is not because of what it is but what it represents. The gathering of data exemplifies our ambition for a stable, coherent society. The United States is an Enlightenment project based on the supremacy of reason; on the idea that things can be empirically tested; that there are self-evident truths; that liberty, progress and constitutional government walk arm in arm and together form the recipe for the ideal state. Statistics — numbers created by the state to help it understand itself and ultimately to govern itself — are not some side effect of that project but a central part of what government is and does…(More)”.

WikiProject AI Cleanup

Curated on Posted on by Stefaan Verhulst

Article by Emanuel Maiberg: “A group of Wikipedia editors have formed WikiProject AI Cleanup, “a collaboration to combat the increasing problem of unsourced, poorly-written AI-generated content on Wikipedia.”

The group’s goal is to protect one of the world’s largest repositories of information from the same kind of misleading AI-generated information that has plagued Google search results, books sold on Amazon, and academic journals.

“A few of us had noticed the prevalence of unnatural writing that showed clear signs of being AI-generated, and we managed to replicate similar ‘styles’ using ChatGPT,” Ilyas Lebleu, a founding member of WikiProject AI Cleanup, told me in an email. “Discovering some common AI catchphrases allowed us to quickly spot some of the most egregious examples of generated articles, which we quickly wanted to formalize into an organized project to compile our findings and techniques.”…(More)”.

What AI Can Do for Your Country

Curated on Posted on by Stefaan Verhulst

Article by Jylana L. Sheats: “..Although most discussions of artificial intelligence focus on its impacts on business and research, AI is also poised to transform government in the United States and beyond. AI-guided disaster response is just one piece of the picture. The U.S. Department of Health and Human Services has an experimental AI program to diagnose COVID-19 and flu cases by analyzing the sound of patients coughing into their smartphones. The Department of Justice uses AI algorithms to help prioritize which tips in the FBI’s Threat Intake Processing System to act on first. Other proposals, still at the concept stage, aim to extend the applications of AI to improve the efficiency and effectiveness of nearly every aspect of public services. 

The early applications illustrate the potential for AI to make government operations more effective and responsive. They illustrate the looming challenges, too. The federal government will have to recruit, train, and retain skilled workers capable of managing the new technology, competing with the private sector for top talent. The government also faces a daunting task ensuring the ethical and equitable use of AI. Relying on algorithms to direct disaster relief or to flag high-priority crimes raises immediate concerns: What if biases built into the AI overlook some of the groups that most need assistance, or unfairly target certain populations? As AI becomes embedded into more government operations, the opportunities for misuse and unintended consequences will only expand…(More)”.

Behavioural science: could supermarket loyalty cards nudge us to make healthier choices?

Curated on Posted on by Stefaan Verhulst

Article by Magda Osman: “Ken Murphy, CEO of the British multinational supermarket chain Tesco, recently said at a conference that Tesco “could use Clubcard data to nudge customers towards healthier choices”.

So how would this work, and do we want it? Our recent study, published in the Scientific Journal of Research and Reviews, provides an answer.

Loyalty schemes have been around as far back as the 1980s, with the introduction of airlines’ frequent flyer programmes.

Advancements in loyalty schemes have been huge, with some even using gamified approaches, such as leaderboards, trophies and treasure hunts, to keep us engaged. The loyalty principle relies on a form of social exchange, namely reciprocity.

The ongoing reciprocal relationship means that we use a good or service regularly because we trust the service provider, we are satisfied with the service, and we deem the rewards we get as reasonable – be they discounts, vouchers or gifts.

In exchange, we accept that, in many cases, loyalty schemes collect data on us. Our purchasing history, often tied to our demographics, generates improvements in the delivery of the service.

If we accept this, then we continue to benefit from reward schemes, such as promotional offers or other discounts. The effectiveness depends not only on making attractive offers to us for things we are interested in purchasing, but also other discounted items that we hadn’t considered buying…(More)”

Ensuring citizens’ assemblies land

Curated on Posted on by Stefaan Verhulst

Article by Graham Smith: “…the evidence shows that while the recommendations of assemblies are well considered and could help shape more robust policy, too often they fail to land. Why is this?

The simple answer is that so much time, resources and energy is spent on organising the assembly itself – ensuring the best possible experience for citizens – that the relationship with the local authority and its decision-making processes is neglected.

First, the question asked of the assembly does not always relate to a specific set of decisions about to be made by an authority. Is the relevant policy process open and ready for input? On a number of occasions assemblies have taken place just after a new policy or strategy has been agreed. Disastrous timing.

This does not mean assemblies should only be run when they are tied to a particular decision-making process. Sometimes it is important to open up a policy area with a broad question. And sometimes it makes sense to empower citizens to set the agenda and focus on the issues they find most compelling

The second element is the failure of authorities to prepare to receive recommendations from citizens.

One story is where the first a public official knew about an assembly was when its recommendations landed on their desk. They were not received in the best spirit.

Too often assemblies are commissioned by enthusiastic politicians and public officials who have not done the necessary work to ensure their colleagues are willing to give a considered response to the citizens’ recommendations. Too often an assembly will be organised by a department or ministry where the results require others in the authority to respond – but those other politicians and officials feel no connection to the process.

And too often, an assembly ends, and it is not clear who within the public authority has the responsibility to take the recommendations forward to ensure they are given a fair hearing across the authority.

For citizens’ assemblies to be effective requires political and administrative work well beyond just organising the assembly. If this is not done, it is not only a waste of resources, but it can do serious damage to democracy and trust as those citizens who have invested their time and energy into the process become disillusioned.

Those authorities where citizens’ assemblies have had meaningful impacts are those that have not only invested in the assembly, but also into preparing the authority to receive the recommendations. Often this has meant continuing support and resourcing for assembly members after the process. They are the best advocates for their work…(More)”


How Generative AI Content Could Influence the U.S. Election

Curated on Posted on by Stefaan Verhulst

Article by Valerie Wirtschafter: “…The contested nature of the presidential race means such efforts will undoubtedly continue, but they likely will remain discoverable, and their reach and ability to shape election outcomes will be minimal. Instead, the most meaningful uses of generative AI content could occur in highly targeted scenarios just prior to the election and/or in a contentious post-election environment where experience has demonstrated that potential “evidence” of malfeasance need not be true to mobilize a small subset of believers to act.

Because U.S. elections are managed at the state and county levels, low-level actors in some swing precincts or counties are catapulted to the national spotlight every four years. Since these actors are not well known to the public, targeted and personal AI-generated content can cause significant harm. Before the election, this type of fabricated content could take the form of a last-minute phone call by someone claiming to be election worker alerting voters to an issue at their polling place.

After the election, it could become harassment of election officials or “evidence” of foul play. Due to the localized and personalized nature of this type of effort, it could be less rapidly discoverable for unknown figures not regularly in the public eye, difficult to debunk or prevent with existing tools and guardrails, and damaging to reputations. This tailored approach need not be driven by domestic actors—in fact, in the lead up to the 2020 elections, Iranian actors pretended to be members of the Proud Boys and sent threatening emails to Democratic voters in select states demanding they vote for Donald Trump. Although election officials have worked tirelessly to brace for this possibility, they are correct to be on guard…(More)”