Paper by Susana Díez-Calvo, Iván Lidón, Rubén Rebollar, Ignacio Gil-Pérez: “This study aims to identify and map the problems of participatory processes in policymaking through a Service Design approach….Fifteen problems of participatory processes in policymaking were identified, and some differences were observed in the perception of these problems between the stakeholders responsible for designing and implementing the participatory processes (backstage stakeholders) and those who are called upon to participate (frontstage stakeholders). The problems were found to occur at different stages of the service and to affect different stakeholders. A number of design actions were proposed to help mitigate these problems from a human-centred approach. These included process improvements, digital opportunities, new technologies and staff training, among others…(More)”.
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