social media

Leveraging the Power of Bots for Civil Society

Curated on April 19, 2018May 29, 2019 by Stefaan Verhulst

Allison Fine & Beth Kanter at the Stanford Social Innovation Review: “Our work in technology has always centered around making sure that people are empowered, healthy, and feel heard in the networks within which they live and work. The arrival of the bots changes this equation. It’s not enough to make sure that people are heard; we now have to make sure that technology adds value to human interactions, rather than replacing them or steering social good in the wrong direction. If technology creates value in a human-centered way, then we will have more time to be people-centric.

So before the bots become involved with almost every facet of our lives, it is incumbent upon those of us in the nonprofit and social-change sectors to start a discussion on how we both hold on to and lead with our humanity, as opposed to allowing the bots to lead. We are unprepared for this moment, and it does not feel like an understatement to say that the future of humanity relies on our ability to make sure we’re in charge of the bots, not the other way around.

To Bot or Not to Bot?

History shows us that bots can be used in positive ways. Early adopter nonprofits have used bots to automate civic engagement, such as helping citizens register to vote, contact their elected officials, and elevate marginalized voices and issues. And nonprofits are beginning to use online conversational interfaces like Alexa for social good engagement. For example, the Audubon Society has released an Alexa skill to teach bird calls.

And for over a decade, Invisible People founder Mark Horvath has been providing “virtual case management” to homeless people who reach out to him through social media. Horvath says homeless agencies can use chat bots programmed to deliver basic information to people in need, and thus help them connect with services. This reduces the workload for case managers while making data entry more efficient. He explains it working like an airline reservation: The homeless person completes the “paperwork” for services by interacting with a bot and then later shows their ID at the agency. Bots can greatly reduce the need for a homeless person to wait long hours to get needed services. Certainly this is a much more compassionate use of bots than robot security guards who harass homeless people sleeping in front of a business.

But there are also examples where a bot’s usefulness seems limited. A UK-based social service charity, Mencap, which provides support and services to children with learning disabilities and their parents, has a chatbot on its website as part of a public education effort called #HereIAm. The campaign is intended to help people understand more about what it’s like having a learning disability, through the experience of a “learning disabled” chatbot named Aeren. However, this bot can only answer questions, not ask them, and it doesn’t become smarter through human interaction. Is this the best way for people to understand the nature of being learning disabled? Is it making the difficulties feel more or less real for the inquirers? It is clear Mencap thinks the interaction is valuable, as they reported a 3 percent increase in awareness of their charity….

The following discussion questions are the start of conversations we need to have within our organizations and as a sector on the ethical use of bots for social good:

What parts of our work will benefit from greater efficiency without reducing the humanness of our efforts? (“Humanness” meaning the power and opportunity for people to learn from and help one another.)
Do we have a privacy policy for the use and sharing of data collected through automation? Does the policy emphasize protecting the data of end users? Is the policy easily accessible by the public?
Do we make it clear to the people using the bot when they are interacting with a bot?
Do we regularly include clients, customers, and end users as advisors when developing programs and services that use bots for delivery?
Should bots designed for service delivery also have fundraising capabilities? If so, can we ensure that our donors are not emotionally coerced into giving more than they want to?
In order to truly understand our clients’ needs, motivations, and desires, have we designed our bots’ conversational interactions with empathy and compassion, or involved social workers in the design process?
Have we planned for weekly checks of the data generated by the bots to ensure that we are staying true to our values and original intentions, as AI helps them learn?….(More)”.

From Texts to Tweets to Satellites: The Power of Big Data to Fill Gender Data Gaps

Curated on April 17, 2018July 19, 2019 by Stefaan Verhulst

Rebecca Furst-Nichols at UN Foundation Blog: “Twitter posts, credit card purchases, phone calls, and satellites are all part of our day-to-day digital landscape.

Detailed data, known broadly as “big data” because of the massive amounts of passively collected and high-frequency information that such interactions generate, are produced every time we use one of these technologies. These digital traces have great potential and have already developed a track record for application in global development and humanitarian response.

Data2X has focused particularly on what big data can tell us about the lives of women and girls in resource-poor settings. Our research, released today in a new report, Big Data and the Well-Being of Women and Girls, demonstrates how four big data sources can be harnessed to fill gender data gaps and inform policy aimed at mitigating global gender inequality. Big data can complement traditional surveys and other data sources, offering a glimpse into dimensions of girls’ and women’s lives that have otherwise been overlooked and providing a level of precision and timeliness that policymakers need to make actionable decisions.

Here are three findings from our report that underscore the power and potential offered by big data to fill gender data gaps:

Social media data can improve understanding of the mental health of girls and women.

Mental health conditions, from anxiety to depression, are thought to be significant contributors to the global burden of disease, particularly for young women, though precise data on mental health is sparse in most countries. However, research by Georgia Tech University, commissioned by Data2X, finds that social media provides an accurate barometer of mental health status…..

Cell phone and credit card records can illustrate women’s economic and social patterns – and track impacts of shocks in the economy.

Our spending priorities and social habits often indicate economic status, and these activities can also expose economic disparities between women and men.

By compiling cell phone and credit card records, our research partners at MIT traced patterns of women’s expenditures, spending priorities, and physical mobility. The research found that women have less mobility diversity than men, live further away from city centers, and report less total expenditure per capita…..

Satellite imagery can map rivers and roads, but it can also measure gender inequality.

Satellite imagery has the power to capture high-resolution, real-time data on everything from natural landscape features, like vegetation and river flows, to human infrastructure, like roads and schools. Research by our partners at the Flowminder Foundation finds that it is also able to measure gender inequality….(More)”.

Participatory Budgeting: Step to Building Active Citizenship or a Distraction from Democratic Backsliding?

Curated on April 12, 2018August 3, 2018 by Stefaan Verhulst

David Sasaki: “Is there any there there? That’s what we wanted to uncover beneath the hype and skepticism surrounding participatory budgeting, an innovation in democracy that began in Brazil in 1989 and has quickly spread to nearly every corner of the world like a viral hashtag….We ended up selecting two groups of consultants for two phases of work. The first phase was led by three academic researchers — Brian Wampler, Mike Touchton and Stephanie McNulty — to synthesize what we know broadly about PB’s impact and where there are gaps in the evidence. mySociety led the second phase, which originally intended to identify the opportunities and challenges faced by civil society organizations and public officials that implement participatory budgeting. However, a number of unforeseen circumstances, including contested elections in Kenya and a major earthquake in Mexico, shifted mySociety’s focus to take a global, field-wide perspective.

In the end, we were left with two reports that were similar in scope and differed in perspective. Together they make for compelling reading. And while they come from different perspectives, they settle on similar recommendations. I’ll focus on just three: 1) the need for better research, 2) the lack of global coordination, and 3) the emerging opportunity to link natural resource governance with participatory budgeting….

As we consider some preliminary opportunities to advance participatory budgeting, we are clear-eyed about the risks and challenges. In the face of democratic backsliding and the concern that liberal democracy may not survive the 21st century, are these efforts to deepen local democracy merely a distraction from a larger threat, or is this a way to build active citizenship? Also, implementing PB is expensive — both in terms of money and time; is it worth the investment? Is PB just the latest checkbox for governments that want a reputation for supporting citizen participation without investing in the values and process it entails? Just like the proliferation of fake “consultation meetings,” fake PB could merely exacerbate our disappointment with democracy. What should we make of the rise of participatory budgeting in quasi-authoritarian contexts like China and Russia? Is PB a tool for undemocratic central governments to keep local governments in check while giving citizens a simulacrum of democratic participation? Crucially, without intentional efforts to be inclusive like we’ve seen in Boston, PB could merely direct public resources to those neighborhoods with the most outspoken and powerful residents.

On the other hand, we don’t want to dismiss the significant opportunities that come with PB’s rapid global expansion. For example, what happens when social movements lose their momentum between election cycles? Participatory budgeting could create a civic space for social movements to pursue concrete outcomes while engaging with neighbors and public officials. (In China, it has even helped address the urban-rural divide on perspectives toward development policy.) Meanwhile, social media have exacerbated our human tendency to complain, but participatory budgeting requires us to shift our perspective from complaints to engaging with others on solutions. It could even serve as a gateway to deeper forms of democratic participation and increased trust between governments, civil society organizations, and citizens. Perhaps participatory budgeting is the first step we need to rebuild our civic infrastructure and make space for more diverse voices to steer our complex public institutions.

Until we have more research and evidence, however, these possibilities remain speculative….(More)”.

To serve a free society, social media must evolve beyond data mining

Curated on April 11, 2018August 3, 2018 by Stefaan Verhulst

Barbara Romzek and Aram Sinnreich at The Conversation: “…For years, watchdogs have been warning about sharing information with data-collecting companies, firms engaged in the relatively new line of business called some academics have called “surveillance capitalism.” Most casual internet users are only now realizing how easy – and common – it is for unaccountable and unknown organizations to assemble detailed digital profiles of them. They do this by combining the discrete bits of information consumers have given up to e-tailers, health sites, quiz apps and countless other digital services.

As scholars of public accountability and digital media systems, we know that the business of social media is based on extracting user data and offering it for sale. There’s no simple way for them to protect data as many users might expect. Like the social pollution of fake news, bullying and spam that Facebook’s platform spreads, the company’s privacy crisis also stems from a power imbalance: Facebook knows nearly everything about its users, who know little to nothing about it.

It’s not enough for people to delete their Facebook accounts. Nor is it likely that anyone will successfully replace it with a nonprofit alternativecentering on privacy, transparency and accountability. Furthermore, this problem is not specific just to Facebook. Other companies, including Google and Amazon, also gather and exploit extensive personal data, and are locked in a digital arms race that we believe threatens to destroy privacy altogether….

Governments need to be better guardians of public welfare – including privacy. Many companies using various aspects of technology in new ways have so far avoided regulation by stoking fears that rules might stifle innovation. Facebook and others have often claimed that they’re better at regulating themselves in an ever-changing environment than a slow-moving legislative process could be….

To encourage companies to serve democratic principles and focus on improving people’s lives, we believe the chief business model of the internet needs to shift to building trust and verifying information. While it won’t be an immediate change, social media companies pride themselves on their adaptability and should be able to take on this challenge.

The alternative, of course, could be far more severe. In the 1980s, when federal regulators decided that AT&T was using its power in the telephone market to hurt competition and consumers, they forced the massive conglomerate to break up. A similar but less dramatic change happened in the early 2000s when cellphone companies were forced to let people keep their phone numbers even if they switched carriers.

Data, and particularly individuals’ personal data, are the precious metals of the internet age. Protecting individual data while expanding access to the internet and its many social benefits is a fundamental challenge for free societies. Creating, using and protecting data properly will be crucial to preserving and improving human rights and civil liberties in this still young century. To meet this challenge will require both vigilance and vision, from businesses and their customers, as well as governments and their citizens….(More).

A New Model for Industry-Academic Partnerships

Curated on April 9, 2018August 3, 2018 by Stefaan Verhulst

Working Paper by Gary King and Nathaniel Persily: “The mission of the academic social sciences is to understand and ameliorate society’s greatest challenges. The data held by private companies holds vast potential to further this mission. Yet, because of its interaction with highly politicized issues, customer privacy, proprietary content, and differing goals of firms and academics, these data are often inaccessible to university researchers.

We propose here a new model for industry-academic partnerships that addresses these problems via a novel organizational structure: Respected scholars form a commission which, as a trusted third party, receives access to all relevant firm information and systems, and then recruits independent academics to do research in specific areas following standard peer review protocols organized and funded by nonprofit foundations.

We also report on a partnership we helped forge under this model to make data available about the extremely visible and highly politicized issues surrounding the impact of social media on elections and democracy. In our partnership, Facebook will provide privacy-preserving data and access; seven major politically and substantively diverse nonprofit foundations will fund the research; and the Social Science Research Council will oversee the peer review process for funding and data access….(More)”.

Managing Public Trust

Curated on April 7, 2018August 3, 2018 by Stefaan Verhulst

Book edited by Barbara Kożuch, Sławomir J. Magala and Joanna Paliszkiewicz: “This book brings together the theory and practice of managing public trust. It examines the current state of public trust, including a comprehensive global overview of both the research and practical applications of managing public trust by presenting research from seven countries (Brazil, Finland, Poland, Hungary, Portugal, Taiwan, Turkey) from three continents. The book is divided into five parts, covering the meaning of trust, types, dimension and the role of trust in management; the organizational challenges in relation to public trust; the impact of social media on the development of public trust; the dynamics of public trust in business; and public trust in different cultural contexts….(More)”.

Social media and Government

Curated on April 7, 2018August 3, 2018 by Stefaan Verhulst

Introduction to Special Issue of First Monday by Rodrigo Sandoval-Almazan and Andrea L. Kavanaugh: “The use of social media by public administration has been growing steadily, and fostering important transformations in organization, costs, citizen interaction and efficiency. Citizens are increasingly more informed about government activities, performance, and claims solutions. Citiizens and non-profit organizations are in greater communication with each other about government planning and response to complex and collective problems. Social media, such as Facebook, Twitter, You Tube and WhatsApp, as well as related tools, such as commenting, liking, tagging and rating, change the distribution of information, power and resources. The growing maturity of public officials in the use of these tools not only creates new opportunities, but also engenders problems. Many politicians, public officials and public servants are seeking ways to adapt their daily operations and practices to make effective use of social media for interaction with non-governmental organizations and with citizens and to provide information and services more efficiently. The papers in this special issue on social media and government capture the current state of some of these opportunities and problems…

Engaging a community through social media-based topics and interactions by Andrea L. Kavanaugh, Ziqian Song

Public employees in social media communities: Exploring factors for internal collaboration using social network analysis by J. Ignacio Criado, Julián Villodre

Citizens’ use of microblogging and government communication during emergencies: A case study on water contamination in Shanghai by Qianli Yuan, Mila Gascó

Hacktivism and distributed hashtag spoiling on Twitter: Tales of the #IranTalks by Mahdi M. Najafabadi, Robert J. Domanski

Information strategies and affective reactions: How citizens interact with government social media content by Nic DePaula, Ersin Dincelli

Towards an understanding of Twitter networks: The case of the state of Mexico by Rodrigo Sandoval-Almazán, David Valle-Cruz”