Joy Ito at Wired: “If you looked at how many people check books out of libraries these days, you would see failure. Circulation, an obvious measure of success for an institution established to lend books to people, is down. But if you only looked at that figure, you’d miss the fascinating transformation public libraries have undergone in recent years. They’ve taken advantage of grants to become makerspaces, classrooms, research labs for kids, and trusted public spaces in every way possible. Much of the successful funding encouraged creative librarians to experiment and scale when successful, iterating and sharing their learnings with others. If we had focused our funding to increase just the number of books people were borrowing, we would have missed the opportunity to fund and witness these positive changes.
I serve on the boards of the MacArthur Foundation and the Knight Foundation, which have made grants that helped transform our libraries. I’ve also worked over the years with dozens of philanthropists and investors—those who put money into ventures that promise environmental and public health benefits in addition to financial returns. All of us have struggled to measure the effectiveness of grants and investments that seek to benefit the community, the environment, and so forth. My own research interest in the practice of change has converged with the research of those who are trying to quantify this change, and so recently, my colleague Louis Kang and I have begun to analyse the ways in which people are currently measuring impact and perhaps find methods to better measure the impact of these investments….(More)”.