Article by Iason Gabriel, Geoff Keeling, Arianna Manzini & James Evans: “The rise of more-capable AI agents is likely to have far-reaching political, economic and social consequences. On the positive side, they could unlock economic value: the consultancy McKinsey forecasts an annual windfall from generative AI of US$2.6 trillion to $4.4 trillion globally, once AI agents are widely deployed (see go.nature.com/4qeqemh). They might also serve as powerful research assistants and accelerate scientific discovery.
But AI agents also introduce risks. People need to know who is responsible for agents operating ‘in the wild’, and what happens if they make mistakes. For example, in November 2022 , an Air Canada chatbot mistakenly decided to offer a customer a discounted bereavement fare, leading to a legal dispute over whether the airline was bound by the promise. In February 2024, a tribunal ruled that it was — highlighting the liabilities that corporations could experience when handing over tasks to AI agents, and the growing need for clear rules around AI responsibility.
Here, we argue for greater engagement by scientists, scholars, engineers and policymakers with the implications of a world increasingly populated by AI agents. We explore key challenges that must be addressed to ensure that interactions between humans and agents — and among agents themselves — remain broadly beneficial…(More)”.
