Anne Marie Warren, Ainin Sulaiman and Noor Ismawati Jaafar in Government Information Quaterly: “This paper tests the extent to which social media is shaping civic engagement initiatives to build trust among people and increase trust in their institutions, particularly the government, police and justice systems. A survey of 502 citizens showed that using social media for civic engagement has a significant positive impact on trust propensity and that this trust had led to an increase in trust towards institutions. Interestingly, while group incentives encouraged citizens to engage online for civic matters, it is civic publications through postings on social media that intensify the urge of citizens for civic action to address social issues. Post-hoc analysis via ten interviews with social activists was conducted to further examine their perceptions on trust towards institutions. The overall findings suggest that institutions, in their effort to promote a meaningful and trusting citizen engagement, need to enhance trust among the public by fostering social capital via online civic engagement and closing the public–police disengagement gap”
Loomio: The world needs a better way to make decisions together.
Loomio: “Real democracy is about collaboration: groups of people getting together and making decisions that work for everyone….Loomio is free and open software for anyone, anywhere, to participate in decisions that affect them…
Loomio fills a critical gap: bringing online talk to real world action. Social media and email have made it so easy to communicate, but a decision is what turns talk into action. Right now, there’s no easy way to make decisions together online. It’s like a missing piece of the internet.
We’ve taken all the learning from thousands of groups using our beta prototype and designed a whole new platform for truly inclusive decision-making: Loomio 1.0″
We’ve taken all the learning from thousands of groups using our beta prototype and designed a whole new platform for truly inclusive decision-making: Loomio 1.0″
Social Media as Government Watchdog
Gordon Crovitz in the Wall Street Journal: “Two new data points for the debate on whether greater access to the Internet leads to more freedom and fewer authoritarian regimes:
According to reports last week, Facebook plans to buy a company that makes solar-powered drones that can hover for years at high altitudes without refueling, which it would use to bring the Internet to parts of the world not yet on the grid. In contrast to this futuristic vision, Russia evoked land grabs of the analog Soviet era by invading Crimea after Ukrainians forced out Vladimir Putin‘s ally as president.
Internet idealists can point to another triumph in helping bring down Ukraine’s authoritarian government. Ukrainian citizens ignored intimidation including officious text messages: “Dear subscriber, you are registered as a participant in a mass disturbance.” Protesters made the most of social media to plan demonstrations and avoid attacks by security forces.
But Mr. Putin quickly delivered the message that social media only goes so far against a fully committed authoritarian. His claim that he had to invade to protect ethnic Russians in Crimea was especially brazen because there had been no loud outcry, on social media or otherwise, among Russian speakers in the region.
A new book reports the state of play on the Internet as a force for freedom. For a decade, Emily Parker, a former Wall Street Journal editorial-page writer and State Department staffer, has researched the role of the Internet in China, Cuba and Russia. The title of her book, “Now I Know Who My Comrades Are,” comes from a blogger in China who explained to Ms. Parker how the Internet helps people discover they are not alone in their views and aspirations for liberty.
Officials in these countries work hard to keep critics isolated and in fear. In Russia, Ms. Parker notes, there is also apathy because the Putin regime seems so entrenched. “Revolutions need a spark, often in the form of a political or economic crisis,” she observes. “Social media alone will not light that spark. What the Internet does create is a new kind of citizen: networked, unafraid, and ready for action.”
Asked about lessons from the invasion of Crimea, Ms. Parker noted that the Internet “chips away at Russia’s control over information.” She added: “Even as Russian state media tries to shape the narrative about Ukraine, ordinary Russians can go online to seek the truth.”
But this same shared awareness may also be accelerating a decline in U.S. influence. In the digital era, U.S. failure to make good on its promises reduces the stature of Washington faster than similar inaction did in the past.
Consider the Hungarian uprising of 1956, the first significant rebellion against Soviet control. The U.S. secretary of state, John Foster Dulles, said: “To all those suffering under communist slavery, let us say you can count on us.” Yet no help came as Soviet tanks rolled into Budapest, tens of thousands were killed, and the leader who tried to secede from the Warsaw Pact, Imre Nagy, was executed.
There were no Facebook posts or YouTube videos instantly showing the result of U.S. fecklessness. In the digital era, scenes of Russian occupation of Crimea are available 24/7. People can watch Mr. Putin’s brazen press conferences and see for themselves what he gets away with.
The U.S. stood by as Syrian civilians were massacred and gassed. There was instant global awareness when President Obama last year backed down from enforcing his “red line” when the Syrian regime used chemical weapons. American inaction in Syria sent a green light for Mr. Putin and others around the world to act with impunity.
Just in recent weeks, Iran tried to ship Syrian rockets to Gaza to attack Israel; Moscow announced it would use bases in Cuba, Venezuela and Nicaragua for its navy and bombers; and China budgeted a double-digit increase in military spending as President Obama cut back the U.S. military.
All institutions are more at risk in this era of instant communication and awareness. Reputations get lost quickly, whether it’s a misstep by a company, a gaffe by a politician, or a lack of resolve by an American president.
Over time, the power of the Internet to bring people together will help undermine authoritarian governments. But as Mr. Putin reminds us, in the short term a peaceful world depends more on a U.S. resolute in using its power and influence to deter aggression.”
Doctors’ #1 Source for Healthcare Information: Wikipedia
Article By Julie Beck in the Atlantic: “In spite of all of our teachers’ and bosses’ warnings that it’s not a trustworthy source of information, we all rely on Wikipedia. Not only when we can’t remember the name of that guy from that movie, which is a fairly low-risk use, but also when we find a weird rash or are just feeling a little off and we’re not sure why. One in three Americans have tried to diagnose a medical condition with the help of the Internet, and a new report says doctors are just as drawn to Wikipedia’s flickering flame.
According to the IMS Institute for Healthcare Informatics’ “Engaging patients through social media” report, Wikipedia is the top source of healthcare information for both doctors and patients. Fifty percent of physicians use Wikipedia for information, especially for specific conditions.
Generally, more people turn to Wikipedia for rare diseases than common conditions. The top five conditions looked up on the site over the past year were: tuberculosis, Crohn’s disease, pneumonia, multiple sclerosis, and diabetes. Patients tend to use Wikipedia as a “starting point for their online self education,” the report says. It also found a “direct correlation between Wikipedia page visits and prescription volumes.”
We already knew that more and more people were turning to the Internet in general and Wikipedia specifically for health information, and we could hardly stop them if we tried.
Generally, more people turn to Wikipedia for rare diseases than common conditions. The top five conditions looked up on the site over the past year were: tuberculosis, Crohn’s disease, pneumonia, multiple sclerosis, and diabetes. Patients tend to use Wikipedia as a “starting point for their online self education,” the report says. It also found a “direct correlation between Wikipedia page visits and prescription volumes.”
We already knew that more and more people were turning to the Internet in general and Wikipedia specifically for health information, and we could hardly stop them if we tried.
Being crowd-sourced, the information may well be neutral, but is it accurate? Knowing that doctors, too, are using these resources raises old concerns about the quality of information that comes up when you type your condition into Google.
But doctors are aware of this, and an effort called Wikiproject Medicine is dedicated to improving the quality of medical information on Wikipedia. The IMS report looked at changes to five articles—diabetes, multiple sclerosis, rheumatoid arthritis, breast cancer and prostate cancer—and found them to be in a state of constant flux. Those articles were changed, on average, between 16 and 46 times a month. But one of the major contributors to those articles was Dr. James Heilman, the founder of Wikiproject Medicine’s Medicine Translation task force.
“This task force’s goal is getting 200 medical articles to a good or featured status (only 0.1 percent of articles on Wikipedia have this status), simplifying the English and then translating this content to as many languages as possible,” the report says. “The aim is to improve the quality of the most read medical articles on Wikipedia and ensure that this quality will reach non-English speakers.”…”
Design Action Research with Government: A Guidebook
Next City: “Boston’s Office of New Urban Mechanics and researchers with Emerson College’s Engagement Game Lab have spent the last few years working to cobble together a methodology for figuring out whether the city’s civic innovations, from apps that track bumpy roads to contests to redesign streetscapes, actually work, and how to fix them when they don’t. They’re out now with a 21-page booklet on what they’ve learned so far, called Design Action Research with Government: A Guidebook.
The DARG approach, as they guidebook’s authors deem it, calls for pairing civic inventors with academics and, through design experimentation and continuous on-the-ground testing, building things that real citizens willingly use.
Take Citizens Connect, the city’s mobile tool for letting the public report problems like potholes, graffiti and broken sidewalks. Launched in 2009 in partnership with the New Hampshire development shop Connected Bits, it has proven popular. But some in the mayor’s office had the sense that users didn’t feel the same connection to the process that someone gets from ringing up the Mayor’s Hotline and explaining to a real-live human about the teenagers bouncing a basketball against a metal garage door at 3am. Speaking with an operator, says Eric Gordon, a professor of civic media who heads Emerson’s Engagement Game Lab, sparks “a certain amount of storytelling and commitment to the issue.”
The Citizens Connect app had been designed with social features, Gordon notes, “but it doesn’t mean that people are going to use it the way you built it.” Indeed, when the researchers started surveying app users, they found that 38 percent never even looked at other users’ complaints.
The DARG methodology, Gordon and his colleagues says, requires them not only to define a goal, but also to think hard about whether it’s a valid ambition. Is it worthwhile to make citizen reporting more social? They decided that it was, because a real objective isn’t just better pothole patching but, says Chris Osgood, co-chair of Boston’s New Urban Mechanics, making good on this bit of wisdom from Jane Jacobs: “Cities have the capability of providing something for everybody, only because, and only when, they are created by everybody.” Gordon and Osgood decided that getting there meant giving citizen reporters a better sense of how they shape day-to-day life in the city.
Their research prompted them to start building a “civic badging” API, or chunk of behind-the-scenes code, called StreetCred. The code can plug into reporting platforms and integrate with existing platforms like Foursquare and Instagram. It can also participate in ‘campaigns’ of activities, like reporting a hundred potholes, checking in at community meetings, and participating in spring clean-up drives. A new version is due out this spring, Gordon says, and eventually outside groups will be able to create their own campaigns through the tool…That guidebook is available here and below.”
openFDA
Dr. Taha Kass-Hout at the FDA: “Welcome to the new home of openFDA! We are incredibly excited to see so much interest in our work and hope that this site can be a valuable resource to those wishing to use public FDA data in both the public and private sector to spur innovation, further regulatory or scientific missions, educate the public, and save lives.
Through openFDA, developers and researchers will have easy access to high-value FDA public data through RESTful APIs and structured file downloads. In short, our goal is to make it simple for an application, mobile, or web developer, or all stripes of researchers, to use data from FDA in their work. We’ve done an extensive amount of research both internally and with potential external developers to identify which datasets are both in demand and have a high barrier of entry. As a result, our initial pilot project will cover a number of datasets from various areas within FDA, defined into three broad focus areas: Adverse Events, Product Recalls, and Product Labeling. These API’s won’t have one-on-one matching to FDA’s internal data organizational structure; rather, we intend to abstract on top of a myriad of datasets and provide appropriate metadata and identifiers when possible. Of course, we’ll always make the raw source data available for people who prefer to work that way (and it’s good to mention that we also will not be releasing any data that could potentially be used to identify individuals or other private information).
The openFDA initiative is one part of the larger Office of Informatics and Technology Innovation roadmap. As part of my role as FDA’s Chief Health Informatics Officer, I’m working to lead efforts to move FDA in to a cutting edge technology organization. You’ll be hearing more about our other initiatives, including Cloud Computing, High Performance Computing, Next Generation Sequencing, and mobile-first deployment in the near future.
As we work towards a release of openFDA we’ll begin to share more about our work and how you can get involved. In the meantime, I suggest you sign up for our listserv (on our home page) to get the latest updates on the project. You can also reach our team at [email protected] if there is a unique partnership opportunity or other collaboration you wish to discuss.”
Putting Crowdsourcing on the Map
MIT Technology Review: “Even in San Francisco, where Google’s roving Street View cars have mapped nearly every paved surface, there are still places that have remained untouched, such as the flights of stairs that serve as pathways between streets in some of the city’s hilliest neighborhoods.
It’s these places that a startup called Mapillary is focusing on. Cofounders Jan Erik Solem and Johan Gyllenspetz are attempting to build an open, crowdsourced, photographic map that lets smartphone users log all sorts of places, creating a richer view of the world than what is offered by Street View and other street-level mapping services. If contributors provide images often, that view could be more representative of how things look right now.
Google itself is no stranger to the benefits of crowdsourced map content: it paid $966 million last year for traffic and navigation app Waze, whose users contribute data. Google also lets people augment Street View content with their own images. But Solem and Gyllenspetz think there’s still plenty of room for Mapillary, which they say can be used for everything from tracking a nature hike to offering more up-to-date images to house hunters and Airbnb users.
Solem and Gyllenspetz have only been working on the project for four months; they released an iPhone app in November, and an Android app in January. So far, there are just a few hundred users who have shared about 100,000 photos on the service. While it’s free for anyone to use, the startup plans to eventually make money by licensing the data its users generate to companies.
With the app, a user can choose to collect images by walking, biking, or driving. Once you press a virtual shutter button within the app, it takes a photo every two seconds, until you press the button again. You can then upload the images to Mapillary’s service via Wi-Fi, where each photo’s location is noted through its GPS tag. Computer-vision software compares each photo with others that are within a radius of about 100 meters, searching for matching image features so it can find the geometric relationship between the photos. It then places those images properly on the map, and stitches them all together. When new images come in of an area that has already been mapped, Mapillary will add them to its database, too.
It can take less than 30 seconds for the images to show up on the Web-based map, but several minutes for the images to be fully processed. As with Google’s Street View photos, image-recognition software blurs out faces and license plate numbers.
Users can edit Mapillary’s map by moving around the icons that correspond to images—to fix a misplaced image, for instance. Eventually, users will also be able to add comments and tags.
So far, Mapillary’s map is quite sparse. But the few hundred users trying out Mapillary include some map providers in Europe, and the 100,000 or so images to the service ranging from a bike path on Venice Beach in California to a snow-covered ski slope in Sweden.
Street-level images can be viewed on the Web or through Mapillary’s smartphone apps (though the apps just pull up the Web page within the app). Blue lines and colored tags indicate where users have added photos to the map; you can zoom in to see them at the street level.
Navigating through photos is still quite rudimentary; you can tap or click to move from one image to the next with onscreen arrows, depending on the direction you want to explore.
Beyond technical and design challenges, the biggest issue Mapillary faces is convincing a large enough number of users to build up its store of images so that others will start using it and contributing as well, and then ensuring that these users keep coming back.”
New Research Network to Study and Design Innovative Ways of Solving Public Problems
MacArthur Foundation Research Network on Opening Governance formed to gather evidence and develop new designs for governing
NEW YORK, NY, March 4, 2014 – The Governance Lab (The GovLab) at New York University today announced the formation of a Research Network on Opening Governance, which will seek to develop blueprints for more effective and legitimate democratic institutions to help improve people’s lives.
Convened and organized by the GovLab, the MacArthur Foundation Research Network on Opening Governance is made possible by a three-year grant of $5 million from the John D. and Catherine T. MacArthur Foundation as well as a gift from Google.org, which will allow the Network to tap the latest technological advances to further its work.
Combining empirical research with real-world experiments, the Research Network will study what happens when governments and institutions open themselves to diverse participation, pursue collaborative problem-solving, and seek input and expertise from a range of people. Network members include twelve experts (see below) in computer science, political science, policy informatics, social psychology and philosophy, law, and communications. This core group is supported by an advisory network of academics, technologists, and current and former government officials. Together, they will assess existing innovations in governing and experiment with new practices and how institutions make decisions at the local, national, and international levels.
Support for the Network from Google.org will be used to build technology platforms to solve problems more openly and to run agile, real-world, empirical experiments with institutional partners such as governments and NGOs to discover what can enhance collaboration and decision-making in the public interest.
The Network’s research will be complemented by theoretical writing and compelling storytelling designed to articulate and demonstrate clearly and concretely how governing agencies might work better than they do today. “We want to arm policymakers and practitioners with evidence of what works and what does not,” says Professor Beth Simone Noveck, Network Chair and author of Wiki Government: How Technology Can Make Government Better, Democracy Stronger and Citi More Powerful, “which is vital to drive innovation, re-establish legitimacy and more effectively target scarce resources to solve today’s problems.”
“From prize-backed challenges to spur creative thinking to the use of expert networks to get the smartest people focused on a problem no matter where they work, this shift from top-down, closed, and professional government to decentralized, open, and smarter governance may be the major social innovation of the 21st century,” says Noveck. “The MacArthur Research Network on Opening Governance is the ideal crucible for helping transition from closed and centralized to open and collaborative institutions of governance in a way that is scientifically sound and yields new insights to inform future efforts, always with an eye toward real-world impacts.”
MacArthur Foundation President Robert Gallucci added, “Recognizing that we cannot solve today’s challenges with yesterday’s tools, this interdisciplinary group will bring fresh thinking to questions about how our governing institutions operate, and how they can develop better ways to help address seemingly intractable social problems for the common good.”
Members
The MacArthur Research Network on Opening Governance comprises:
Chair: Beth Simone Noveck
Network Coordinator: Andrew Young
Chief of Research: Stefaan Verhulst
Faculty Members:
- Sir Tim Berners-Lee (Massachusetts Institute of Technology (MIT)/University of Southampton, UK)
- Deborah Estrin (Cornell Tech/Weill Cornell Medical College)
- Erik Johnston (Arizona State University)
- Henry Farrell (George Washington University)
- Sheena S. Iyengar (Columbia Business School/Jerome A. Chazen Institute of International Business)
- Karim Lakhani (Harvard Business School)
- Anita McGahan (University of Toronto)
- Cosma Shalizi (Carnegie Mellon/Santa Fe Institute)
Institutional Members:
- Christian Bason and Jesper Christiansen (MindLab, Denmark)
- Geoff Mulgan (National Endowment for Science Technology and the Arts – NESTA, United Kingdom)
- Lee Rainie (Pew Research Center)
The Network is eager to hear from and engage with the public as it undertakes its work. Please contact Stefaan Verhulst to share your ideas or identify opportunities to collaborate.”
Revolutionising Digital Public Service Delivery: A UK Government Perspective
Paper by Alan W. Brown, Jerry Fishenden, and Mark Thompson: ” For public sector organizations across the world, the pressures for improved
efficiency during the past decades are now accompanied by an equally strong need to revolutionise service delivery to create solutions that better meet citizens’ needs; to develop channels that offer efficiency and increase inclusion to all citizens being served; and to re-invent supply chains to deliver services faster, cheaper, and more effectively. But how do government organisations ensure investment in digital transformation delivers the intended outcomes after earlier “online government” and “e-government” initiatives produced little in terms of significant, sustainable benefits? Here we focus on how digitisation, built on open standards, is transforming the public sector’s relationship with its citizens. This paper provides a perspective of digital change efforts across the UK government as an illustration of the improvements taking place more broadly in the public sector. It provides a vision for the future of our digital world, revealing the symbiotic relationship between organisational change and digitisation, and offering insights into public service delivery in the digital economy.”
Can A Serious Game Improve Privacy Awareness on Facebook?
Emerging Technology From the arXiv: “Do you know who can see the items you’ve posted on Facebook? This, of course, depends on the privacy settings you’ve used for each picture, text or link that you’ve shared throughout your Facebook history.
You might be extremely careful in deciding who can see these things. But as time goes on, the number of items people share increases. And the number contacts they share them with increases too. So it’s easy to lose track of who can see what.
What’s more, an item that you may have been happy to share three years ago when you were at university, you may not be quite so happy to share now that you are looking for employment.
So how best to increase people’s awareness of their privacy settings? Today, Alexandra Cetto and pals from the University of Regensburg in Germany, say they’ve developed a serious game called Friend Inspector that allows users to increase their privacy awareness on Facebook.
And they say that within five months of its launch, the game had been requested over 100,000 times.
In recent years, serious games have become an increasingly important learning medium through digital simulations and virtual environments. So Cetto and co set about developing a game that could increase people’s awareness of privacy on Facebook.
Designing serious games is something of a black art. At the very least, there needs to be motivation to play and some kind of feedback or score to beat. And at the same time, the game has to achieve some kind of learning objective, in this case an enhanced awareness of privacy.
Aimed at 16-25 year olds, the game these guys came up with is deceptively simple. When potential players land on the home page, they’re asked a simple question: “Do you know who can see your Facebook profile?” This is followed by the teaser: “Playfully discover who can see your shared items and get advice to improve your privacy.”
When players sign up, the game retrieves his or her contacts, shared items and their privacy settings from Facebook. It then presents the player with a pair of these shared items asking which is more personal….
Finally, the game assesses the player’s score and makes a set of personalised recommendations about how to improve privacy, such as how to create friend lists, how to share personal items in a targeted manner and how the term friendship on a social network site differs from friendship in the real world…. Try it at http://www.friend-inspector.org/.
Ref: arxiv.org/abs/1402.5878 : Friend Inspector: A Serious Game to Enhance Privacy Awareness in Social Networks”