Why are America’s Tax Forms Still so Horribly Designed?

Curated on Posted on by Stefaan Verhulst

Meg Miller at Co.Design: “If there’s one issue that this divided nation can agree upon, it’s a common hatred of the federal government’s dizzying, overly complicated tax forms. Show me one person who enjoys digging up last year’s return and embarking on a byzantine quest through tax credits, deductions, exemptions, and withholdings, all for a measly return, and I’ll show you a masochist. Surely, simplifying the forms and the process—shifting the burden from individual taxpayers to the tax specialists at the Internal Revenue Service—is a bipartisan issue that we can all get behind.

Alas, it is not.

Since the government already has all of the information that we put on our tax forms, it would be completely feasible for the IRS to hand us prefilled tax forms that we could review and modify if needed—eliminating most of the headache of filing. Countries like Sweden, Finland, and Spain do it already. Yet in the U.S., some moneyed third-party tax preparers oppose government tax preparation—because, according to Propublica, it poses a risk to their business. The nonprofit news organization, which has covered this topic for years, reports that big private tax companies like H&R Block and Intuit, which owns TurboTax, have been lobbying against simplifying the filing process for nearly a decade. (For its part, Intuit denies that these assertions are factually accurate.)

Regardless, all of this means that taxpayers in the U.S. are faced with a choice: file online through a tax preparer service like TurboTax or H&R Block At Home, hire an accountant, or try to navigate this mess on your own.

In fact, each year, consulting giant PricewaterhouseCoopers ranks 189 countries by the complexity of their taxes—and this year, the U.S. came in 35th….

Another indicator of a tax process that doesn’t disproportionately put the onus on the filer is the design of the tax form itself….

For example, Finland’s tax forms are divided neatly into columns and each section is boxed off for clarity. The portions the filer needs to fill are highlighted in a faint baby blue. It’s seven pages of clear language and guiding visual signifiers.

Oh and also—it’s filled out for you, so that all you need to do is review and approve or modify. That’s true user-friendly design.

The true indicator of a simple tax form, then, isn’t the graphic design of the form—this is very clearly a UX problem. The forms I found online varied from clearly legible to impossible to understand, regardless of the country. In that way, tax policy is what would benefit most from a redesign, especially given that the users, in this case, are tax-paying citizens….(More)”

Bigger data, less wisdom: the need for more inclusive collective intelligence in social service provision

Curated on Posted on by Stefaan Verhulst

Alexander Fink in AI & Society: “Social service organizations have long used data in their efforts to support people in need for the purposes of advocacy, tracking, and intervention. Increasingly, such organizations are joining forces to provide wrap-around services to clients in order to “move the needle” on intractable social problems. Groups using these strategies, called Collective Impact, develop shared metrics to guide their work, sharing data, finances, infrastructure, and services. A major emphasis of these efforts is on tracking clients and measuring impacts. This study explores a particular type of Collective Impact strategy called Promise Neighborhoods. Based on a federal grant program, these initiatives attempt to close the achievement gap in particular geographic communities. Through an analysis of publicly available documents and information, the study analyzes the ways these strategies enact (and fail to enact) a collective intelligence for the common good. The analysis focuses specifically on issues surrounding data collection and use, youth agency, leadership and governance, and funding streams. Together, these foci develop a story of an increasingly used “intelligence” with a limited sense of “collective” and a narrow vision of a “common good.” Using this as a platform, the paper explores alternatives that might develop more robust practices around these concepts….(More)”.

Hackathons, entrepreneurship and the passionate making of smart cities

Curated on Posted on by Stefaan Verhulst

A Programmable City Working Paper by Sung-Yueh Perng, Rob Kitchin and Darach Mac Donncha: “Hackathons – quick prototyping events for commercial purposes – have become an important means to foster innovation, entrepreneurship and the start-up economy in smart cities. Smart and entrepreneurial cities have been critiqued with respect to the neoliberalization of governance and statecraft. We consider the passions, inventions and imitations in the assemblage of practices – alongside neoliberalizing and capitalist operations – that shape the economy and governance of smart cities. The paper examines hackathons as tech events that extend the passions for digital innovation and entrepreneurship and act as sites of social learning for the development of smart urbanism. We argue that passionate and imitative practices energize the desire and belief in entrepreneurial life and technocratic governance, and also engender precarious, ambiguous and uncertain future for participants and prototypes…(More)”.

What do we know about when data does/doesn’t influence policy?

Curated on Posted on by Stefaan Verhulst

Josh Powell at Oxfam Blog: “While development actors are now creating more data than ever, examples of impactful use are anecdotal and scant. Put bluntly, despite this supply-side push for more data, we are far from realizing an evidence-based utopia filled with data-driven decisions.

One of the key shortcomings of our work on development data has been failing to develop realistic models for how data can fit into existing institutional policy/program processes. The political economy – institutional structures, individual (dis)incentives, policy constraints – of data use in government and development agencies remains largely unknown to “data people” like me, who work on creating tools and methods for using development data.

We’ve documented several preconditions for getting data to be used, which could be thought of in a cycle:
Josh Powell 1While broadly helpful, I think we also need more specific theories of change (ToCs) to guide data initiatives in different institutional contexts. Borrowing from a host of theories on systems thinking and adaptive learning, I gave this a try with a simple 2×2 model. The x-axis can be thought of as the level of institutional buy-in, while the y-axis reflects whether available data suggest a (reasonably) “clear” policy approach. Different data strategies are likely to be effective in each of these four quadrants.

So what does this look like in the real world? Let’s tackle these with some examples we’ve come across:

Josh Powell 2.…(More).

Building State Capability: Evidence, Analysis, Action

Curated on Posted on by Stefaan Verhulst

(Open Access) Book by Matt Andrews, Lant Pritchett, and Michael Woolcock: “…Governments play a major role in the development process, and constantly introduce reforms and policies to achieve developmental objectives. Many of these interventions have limited impact, however; schools get built but children don’t learn, IT systems are introduced but not used, plans are written but not implemented. These achievement deficiencies reveal gaps in capabilities, and weaknesses in the process of building state capability.

This book addresses these weaknesses and gaps. It starts by providing evidence of the capability shortfalls that currently exist in many countries, showing that many governments lack basic capacities even after decades of reforms and capacity building efforts. The book then analyses this evidence, identifying capability traps that hold many governments back – particularly related to isomorphic mimicry (where governments copy best practice solutions from other countries that make them look more capable even if they are not more capable) and premature load bearing (where governments adopt new mechanisms that they cannot actually make work, given weak extant capacities). The book then describes a process that governments can use to escape these capability traps. Called PDIA (problem driven iterative adaptation), this process empowers people working in governments to find and fit solutions to the problems they face. The discussion about this process is structured in a practical manner so that readers can actually apply tools and ideas to the capability challenges they face in their own contexts. These applications will help readers devise policies and reforms that have more impact than those of the past….(More)”.

Intelligence and Information Gathering through Deliberative Crowdsourcing

Curated on Posted on by Stefaan Verhulst

Benjamin Y. Clark, Nicholas Zingale, Joseph Logan in the Journal of Public and NonProfit Affairs: “The hollowing of the state has added new challenges for administrators attending to the competing values of the administration. This article examines how the wisdom of the crowds can be used in a deliberative manner to extract new knowledge through crowdsourcing. We will specifically examine cases of intelligence and information gathering through the analysis of a suspected nuclear reactor in Syria and the use of the crowd in mapping unknown or rapidly changing environments. Through case analysis, this article seeks to understand if crowdsourcing can offer a potential opportunity for public managers to reduce transactions costs while engaging the crowd in a form of deliberative governance to understand and potentially solve public problems. Our approach involves applying the seven lessons of deliberative governance (Scott, Adams, & Wechsler, 2004) to our cases in order to produce five administrative concepts for creating mini-publics for deliberative crowdsourcing….(More)”.

Decentralized Self-Organizing Systems

Curated on Posted on by Stefaan Verhulst

Fred Wilson at AVC: “Mankind has been inventing new ways to organize and govern since we showed up on planet earth. Our history is a gradual evolution of these organization and governance systems. Much of what we are using right now was invented in ancient Greece and perfected in western Europe in the 17th, 18th, and 19th centuries.

I have been thinking for some time that we are on the cusp of something new. I don’t know exactly what it will be but I think it will be inspired by the big technological innovations of the late 20th century and early 21st century and it will be based on decentralized and self-organizing systems.

The Internet is, at its core, a scaled decentralized system. Its design has been a resounding success. It has scaled elegantly and gradually to well over 2bn users over fifty years. No central entity controls the Internet and it upgrades itself and scales itself slowly over time.

Open source software development communities are also an important development of the past fifty years. These communities come together to create and maintain new software systems and are not financed or governed by traditional corporate models. The goals of these communities are largely based on delivering new capabilities to the market and they don’t have capitalist based incentive systems and they have shown that in many instances they work better than traditional corporate models, Linux being the best example.

And, for the past decade or so, we have seen that modern cryptography and some important computer science innovations have led to decentralized blockchain systems, most notably Bitcoin and Ethereum. But there are many more to study and learn from. These blockchain systems are pushing forward our understanding of economic models, governance models, and security models.

I think it is high time that political scientists, philosophers, economists, and historians turn their attention to these new self-organizing and self-governing systems….(More)”.

Using Crowdsourcing to Map Displacement in South Sudan

Curated on Posted on by Stefaan Verhulst

The Famine Early Warning Systems Network: “…partnering with Tomnod to improve population information in five South Sudanese counties by using crowdsourcing to gather evidence-based food security analysis.

Through Tomnod, volunteers from around the world identify different elements such as buildings, tents, and livestock in satellite images that are hosted on Tomnod’s website. This approach creates data sets that can more accurately assess the level of food insecurity in South Sudan. …

This approach will help FEWS NET’s work in South Sudan obtain more information where access to areas of acute food insecurity is limited…(More)”.

Using Blockchain to Keep Public Data Public

Curated on Posted on by Stefaan Verhulst

Brian Forde at Harvard Business Review: “…Data is under attack. And it is the leaders of our government and economy who are waging this war. They have made it acceptable to manipulate raw data in a way that benefits them financially or politically — and it has lowered public confidence in the veracity of information. These are institutions we rely on every day to make the policy and business decisions that affect our economy and society at large. If anyone is allowed to simply change a number or delete a data set, who — and what — are citizens supposed to believe? How can we get our data back?

The answer lies with the public — public blockchains, to be specific….A public blockchain, like the one bitcoin uses, is a ledger that keeps time-stamped records of every transaction. Recording a transaction on a public blockchain is the digital equivalent of writing something in stone — it’s permanent. More important, it’s publicly available for anyone to see and verify.

The first public blockchain was conceived of as a way to record financial transactions, but people have started using it as a way to timestamp the existence of digital files, such as documents or images. The public blockchain establishes that a specific person or entity had possession of a file at a specific date and time. Useful for patent or copyright claims, the blockchain could also ensure that a government agency or company verifiably published its data — and allow the public to access and confirm that the file they have is the same one that was signed and time-stamped by the creator.

The time-stamp and signature alone don’t prove that the data is accurate, of course. Other forms of checks and balances, such as comparing data against tax or SEC filings, can be added to ensure that there are legal ramifications for entities that manipulate their data. In the same way, government data, like employment or climate data, could be checked against local, state, or academically collected information that has already been time-stamped and signed by credible institutions.

Using the public blockchain in this manner would not only address our data access and manipulation issues but also lay the groundwork for a better system to more efficiently and effectively regulate the fastest-moving startups. Some tech companies, with their near-instantaneous feedback loops, believe they can regulate their ecosystems more efficiently and effectively than governments can, with its antiquated, in-person inspection efforts. And there’s some truth to that. Right now, many local and state governments regulate ride sharing and home sharing in ways similar to how they regulate taxis and hotels, with a combination of police officers, signs, and consumer complaints through 3-1-1 calls. At the same time, governments have watched these startups manipulate their data, and are therefore reticent to trust a company that might put its financial motivations ahead of regulation.

With each party wary of the other’s motives and practices, it’s been difficult to settle on a compromise. But if governments and emerging technology companies used the public blockchain, both parties could achieve what they want. Companies could move fast, and consumer safety and rights would be protected….(More)”.

Are blockchain applications guided by adequate social values?

Curated on Posted on by Stefaan Verhulst

Philip Boucher at EuroScientist: “…The way blockchains create fast, cheap and secure public records means that they also can be used for many non-financial tasks, such as casting votes in elections or proving that a document existed at a specific time. Blockchains are particularly well suited to situations where it is necessary to record ownership histories. For example, they could help keep track of how and where our diamonds are sourced and our clothes are made, or to be sure that our champagne really came from Champagne.

They could help us to finally resolve the problem of music and video piracy while enabling second-hand markets for digital media; just like we have for books and vinyl. They also present opportunities in all kinds of public services, such as health and welfare payments. At the frontier of blockchain development, self-executing contracts are paving the way for companies that run themselves without human intervention.

The opportunities are many, but there are also some challenges to consider. For example, blockchain’s transparency is fine for matters of public record such as land registries, but what about bank balances and other sensitive data? It is possible (albeit only sometimes and with substantial effort), to identify the individuals associated with transactions, which could compromise their privacy and anonymity. While some blockchains do offer full anonymity, some sensitive information simply should not be distributed in this way.

Technologies have social values

We often talk about blockchain’s economic and functional potential. These are important, but its most profound legacy may be in subtle changes to broad social values and political structures. Just because technologies can be used for both ‘good’ actions and ‘bad’ actions does not mean that they are neutral.

To the contrary, all technologies have values and politics, and they usually reinforce the interests of those that control them. Each time we use a centralised ledger – like a bank or government database – we confirm their owners’ legitimacy and strengthen their position.

Perhaps each time we use a decentralised blockchain ledger instead, we will participate in the gradual relegation of traditional financial and governance institutions and the prioritisation of transparency over anonymity. But this would only happen if we develop and use blockchains that have these values at their core….

We cannot know exactly where and how blockchain will change our lives. They have the potential to help us develop more transparent and distributed social and economic structures. However, we have to look closely to see whether this is really what we are getting.

The sharing economy also promised to connect individuals more directly, ousting middlemen and unburdening people from the intervention of states, banks and other traditional institutions. It also had a similar rhetoric of transition, disruption and even revolution. However, the most successful initiatives of this movement are, at heart, very effective middlemen. Even with ubiquitous blockchain development, we might not achieve the levels of transparency and distribution that we expected.

For example, as an alternative to the most open and transparent blockchain applications such as Bitcoin, so-called permissioned blockchains allow their creators to maintain some centralised control. These blockchains offer a more moderate form of decentralisation and are favoured by many governments and businesses.

Blockchains and regulation

For now, there is little appetite for intervention in blockchain development at a European level. Indeed, a recent European Parliament report on virtual currencies, published in May 2016, acknowledged the increased risks, which will require enhanced regulatory oversight and adequate technical expertise to handle such currencies. However, the report also calls for a proportionate EU regulatory approach to avoid hampering innovation in the field at such an early stage. This means that, for now, we will continue to analyse developments and promote dialogue amongst policymakers, businesses and citizens….(More)”