Book edited by Surya Nepal, Cécile Paris and Dimitrios Georgakopoulos: “This book highlights state-of-the-art research, development and implementation efforts concerning social media in government services, bringing together researchers and practitioners in a number of case studies. It elucidates a number of significant challenges associated with social media specific to government services, such as: benefits and methods of assessing; usability and suitability of tools, technologies and platforms; governance policies and frameworks; opportunities for new services; integrating social media with organisational business processes; and specific case studies. The book also highlights the range of uses and applications of social media in the government domain, at both local and federal levels. As such, it offers a valuable resource for a broad readership including academic researchers, practitioners in the IT industry, developers, and government policy- and decision-makers….(More)“
Living Labs: Concepts, Tools and Cases
Introduction by Pieter Ballon , Dimitri Schuurman: “This special issue on “Living labs: concepts, tools and cases” comes 10 years after the first scientific publications that defined the notion of living labs, but more than 15 years after the appearance of the first living lab projects (Ballon et al., 2005; Eriksson et al., 2005). This five-year gap demonstrates the extent to which living labs have been a practice-driven phenomenon. Right up to this day, they represent a pragmatic approach to innovation (of information and communication technologies [ICTs] and other artefacts), characterised by a.o. experimentation in real life and active involvement of users.
While there is now a certain body of literature that attempts to clarify and analyse the concept (Følstad, 2008; Almirall et al., 2012; Leminen et al., 2012), living lab practices are still under-researched, and a theoretical and methodological gap continues to exist in terms of the restricted amount and visibility of living lab literature vis-à-vis the rather large community of practice (Schuurman, 2015). The present special issue aims to assist in filling that gap.
This does not mean that the development of living labs has not been informed by scholarly literature previously (Ballon, 2015). Cornerstones include von Hippel’s (1988) work on user-driven innovation because of its emphasis on the ability of so-called lead users, rather than manufacturers, to create (mainly ICT) innovations. Another cornerstone is Silverstone’s (1993) theory on the domestication of ICTs that frames technology adoption as an ongoing struggle between users and technology where the user attempts to take control of the technological artefact and the technology comes to be fitted to users’ daily routines. It has been said that, in living labs, von Hippel’s concept of user-driven design and Silverstone’s insights into the appropriation of technologies are coupled dynamically through experimentation (Frissen and Van Lieshout, 2006).
The concept of stigmergy, which refers to addressing complex problems by collective, yet uncoordinated, actions and interactions of communities of individuals, has gradually become the third foundational element, as social media have provided online platforms for stigmergic behaviour, which has subsequently been linked to the “spontaneous” emergence of innovations (Pallot et al., 2010; Kiemen and Ballon, 2012). A fourth cornerstone is the literature on open and business model innovation, which argues that today’s fast-paced innovation landscape requires collaboration between multiple business and institutional stakeholders, and that the business should use these joint innovation endeavours to find the right “business architecture” (Chesbrough, 2003; Mitchell and Coles, 2003).….(More)
- How to keep a living lab alive?; Joëlle Mastelic , Marlyne Sahakian , Riccardo Bonazzi (Abstract)
- User engagement in living lab field trials; Annabel Georges , Dimitri Schuurman , Bastiaan Baccarne , Lynn Coorevits (Abstract)
- Innovate dementia: the development of a living lab protocol to evaluate interventions in context; Rens Brankaert , Elke den Ouden , Aarnout Brombacher (Abstract)
- Designing social living labs in urban research; Yvonne Franz (Abstract)
- Open innovation practices adopted by private stakeholders: perspectives for living labs; Dominic Lapointe , David Guimont (Abstract)
- Developing a regional design support service; Juho Salminen , Satu Rinkinen , Rakhshanda Khan (Abstract)
Playing ‘serious games,’ adults learn to solve thorny real-world problems
Lawrence Susskind and Ella Kim in The Conversation: “…We have been testing the use of role-playing games to promote collaborative decision-making by nations, states and communities. Unlike online computer games, players in role-playing games interact face-to-face in small groups of six to eight. The games place them in a hypothetical setting that simulates a real-life problem-solving situation. People are often assigned roles that are very different from their real-life roles. This helps them appreciate how their political adversaries view the problem.
Players receive briefing materials to read ahead of time so they can perform their assigned roles realistically. The idea is to reenact the tensions that actual stakeholders will feel when they are making real-life decisions. In the game itself, participants are asked to reach agreement in their roles in 60-90 minutes. (Other games, like the Mercury Game or the Chlorine Game, take longer to play.) If multiple small groups play the game at the same time, the entire room – which may include 100 tables of game players or more – can discuss the results together. In these debriefings, the most potent learning often occurs when players hear about creative moves that others have used to reach agreement.
It can take up to several months to design a game. Designers start by interviewing real-life decision makers to understand how they view the problem. Game designers must also synthesize a great deal of scientific and technical information to present it in the game in a form that anyone can understand. After the design phase, games have to be tested and refined before they are ready for play.
Research shows that this immersive approach to learning is particularly effective for adults. Our own research shows that elected and appointed officials, citizen advocates and corporate leaders can absorb a surprising amount of new scientific information when it is embedded in a carefully crafted role-playing game. In one study of more than 500 people in four New England coastal communities, we found that a significant portion of game players (1) changed their minds about how urgent a threat climate change is; (2) became more optimistic about their local government’s ability to reduce climate change risks; and (3) became more confident that conflicting groups would be able to reach agreement on how to proceed with climate adaptation….
Our conclusion is that “serious games” can prepare citizens and officialsto participate successfully in science-based problem-solving. In related research in Ghana and Vietnam, we found that role-playing games had similarly valuable effects. While the agreements reached in games do not necessarily indicate what actual agreements may be reached, they can help officials and stakeholder representatives get a much clearer sense of what might be possible.
We believe that role-playing games can be used in a wide range of situations. We have designed games that have been used in different parts of the world to help all kinds of interest groups work together to draft new environmental regulations. We have brought together adversaries in energy facility siting and waste cleanup disputes to play a game prior to facing off against each other in real life. This approach has also facilitated decisions in regional economic development disputes, water allocation disputes in an international river basin and disputes among aboriginal communities, national governments and private industry….(More)”
Toward WSIS 3.0: Adopting Next-Gen Governance Solutions for Tomorrow’s Information Society
Lea Kaspar & Stefaan G. Verhulst at CircleID: “… Collectively, this process has been known as the “World Summit on the Information Society” (WSIS). During December 2015 in New York, twelve years after that first meeting in Geneva and with more than 3 billion people now online, member states of the United Nations unanimously adopted the final outcome document of the WSIS ten-year Review process.
The document (known as the WSIS+10 document) reflects on the progress made over the past decade and outlines a set of recommendations for shaping the information society in coming years. Among other things, it acknowledges the role of different stakeholders in achieving the WSIS vision, reaffirms the centrality of human rights, and calls for a number of measures to ensure effective follow-up.
For many, these represent significant achievements, leading observers to proclaim the outcome a diplomatic victory. However, as is the case with most non-binding international agreements, the WSIS+10 document will remain little more than a hollow guidepost until it is translated into practice. Ultimately, it is up to the national policy-makers, relevant international agencies, and the WSIS community as a whole to deliver meaningful progress towards achieving the WSIS vision.
Unfortunately, the WSIS+10 document provides little actual guidance for practitioners. What is even more striking, it reveals little progress in its understanding of emerging governance trends and methods since Geneva and Tunis, or how these could be leveraged in our efforts to harness the benefits of information and communication technologies (ICT).
As such, the WSIS remains a 20th-century approach to 21st-century challenges. In particular, the document fails to seek ways to make WSIS post 2015:
- evidence-based in how to make decisions;
- collaborative in how to measure progress; and
- innovative in how to solve challenges.
Three approaches toward WSIS 3.0
Drawing on lessons in the field of governance innovation, we suggest in what follows three approaches, accompanied by practical recommendations, that could allow the WSIS to address the challenges raised by the information society in a more evidence-based, innovative and participatory way:
1. Adopt an evidence-based approach to WSIS policy making and implementation.
Since 2003, we have had massive experimentation in both developed and developing countries in a number of efforts to increase access to the Internet. We have seen some failures and some successes; above all, we have gained insight into what works, what doesn’t, and why. Unfortunately, much of the evidence remains scattered and ad-hoc, poorly translated into actionable guidance that would be effective across regions; nor is there any reflection on what we don’t know, and how we can galvanize the research and funding community to address information gaps. A few practical steps we could take to address this:….
2. Measure progress towards WSIS goals in a more open, collaborative way, founded on metrics and data developed through a bottom-up approach
The current WSIS+10 document has many lofty goals, many of which will remain effectively meaningless unless we are able to measure progress in concrete and specific terms. This requires the development of clear metrics, a process which is inevitably subjective and value-laden. Metrics and indicators must therefore be chosen with great care, particularly as they become points of reference for important decisions and policies. Having legitimate, widely-accepted indicators is critical. The best way to do this is to develop a participatory process that engages those actors who will be affected by WSIS-related actions and decisions. …These could include:…
3. Experiment with governance innovations to achieve WSIS objectives.
Over the last few years, we have seen a variety of innovations in governance that have provided new and often improved ways to solve problems and make decisions. They include, for instance:
- The use of open and big data to generate new insights in both the problem and the solution space. We live in the age of abundant data — why aren’t we using it to inform our decision making? Data on the current landscape and the potential implications of policies could make our predictions and correlations more accurate.
- The adoption of design thinking, agile development and user-focused research in developing more targeted and effective interventions. A linear approach to policy making with a fixed set of objectives and milestones allows little room for dealing with unforeseen or changing circumstances, making it difficult to adapt and change course. Applying lessons from software engineering — including the importance of feedback loops, continuous learning, and agile approach to project design — would allow policies to become more flexible and solutions more robust.
- The application of behavioral sciences — for example, the concept of ‘nudging’ individuals to act in their own best interest or adopt behaviors that benefit society. How choices (e.g. to use new technologies) are presented and designed can be more powerful in informing adoption than laws, rules or technical standards.
- The use of prizes and challenges to tap into the wisdom of the crowd to solve complex problems and identify new ideas. Resource constraints can be addressed by creating avenues for people/volunteers to act as resource in creating solutions, rather than being only their passive benefactors….(More)
Finding the Missing Millions Can Help Achieve the Sustainable Development Goals
Mahmoud Mohieldin and Mariana Dahan in the Huffington Post: “The 2030 Agenda for Sustainable Development, approved in September, takes a holistic approach to development and presents no less than 17 global Sustainable Development Goals (SDGs). In committing to the goals and associated targets, the international community has agreed to a more ambitious development compact — that of ending poverty, protecting the planet while “leaving no one behind”.
Despite this ambition, we may not know who precisely is being left out of our development programs or how to more effectively target our intended beneficiaries.
A staggering 2.4 billion people today lack any form of recognized identity (ID), including some 625 million children, aged 0-14 years, whose births have never been registered with a civil authority. Only 19 out of 198 economies provide a unique ID at birth and use this consistently in civil identification and public services.
The Center for Global Development recently organized an event titled “Identity and the SDGs: How Finding the Missing Millions Can Help Achieve Development Goals”. While intending to speak about SDG target 16.9 on legal identity for all, including birth registration, by 2030, it became obvious that the importance of robust identification goes beyond its intrinsic value: it also enables the achievement of many other SDGs, such as financial inclusion, reduced corruption, gender equality, access to health services and appropriate social protection schemes.
Global initiatives, such as the World Bank Group’s Identification for Development (ID4D) agenda, a cross-institutional and multi-sectoral effort, aim to “make everyone count.” They will build new alliances and reshape existing development strategies in the areas of identification and civil registration and vital statistics (CRVS). On the latter, the World Bank, with a number of partners – including UNICEF, the World Health Organization (WHO) and the Economic and Social Commission for Asia and the Pacific, and several bilateral donors — is launching the Global Financing Facility for Every Woman Every Child, which includes financing aimed at strengthening and expanding ID platforms of CRVS systems….
Finally, the international community should establish the right monitoring mechanisms and indicators to measure whether we are on track to achieving the SDGs. This target for universal identity will be especially critical as a means of monitoring and achieving the SDGs as a whole. As the saying goes, what is not counted doesn’t count and what is not measured cannot be managed and thus measuring progress towards global targets is a fundamental component of meeting the ambitious goals we have set….(More)”
Five times Internet activism made a difference
The immediacy of social media, many activists say, allows a rapid spread of information not previously available, with updates possible in near-real time. From the Arab Spring to SOPA to #blacklivesmatter, here’s a look at how online activism has impacted social issues across the globe.
1. Black Lives Matter…
2. Arab Spring…
3. Taiwan’s student protests…
4. Net neutrality…
5. SOPA/PIPA…(More)”
Daedalus Issue on “The Internet”
Press release: “Thirty years ago, the Internet was a network that primarily delivered email among academic and government employees. Today, it is rapidly evolving into a control system for our physical environment through the Internet of Things, as mobile and wearable technology more tightly integrate the Internet into our everyday lives.
How will the future Internet be shaped by the design choices that we are making today? Could the Internet evolve into a fundamentally different platform than the one to which we have grown accustomed? As an alternative to big data, what would it mean to make ubiquitously collected data safely available to individuals as small data? How could we attain both security and privacy in the face of trends that seem to offer neither? And what role do public institutions, such as libraries, have in an environment that becomes more privatized by the day?
These are some of the questions addressed in the Winter 2016 issue of Daedalus on “The Internet.” As guest editors David D. Clark (Senior Research Scientist at the MIT Computer Science and Artificial Intelligence Laboratory) and Yochai Benkler (Berkman Professor of Entrepreneurial Legal Studies at Harvard Law School and Faculty Co-Director of the Berkman Center for Internet and Society at Harvard University) have observed, the Internet “has become increasingly privately owned, commercial, productive, creative, and dangerous.”
Some of the themes explored in the issue include:
- The conflicts that emerge among governments, corporate stakeholders, and Internet users through choices that are made in the design of the Internet
- The challenges—including those of privacy and security—that materialize in the evolution from fixed terminals to ubiquitous computing
- The role of public institutions in shaping the Internet’s privately owned open spaces
- The ownership and security of data used for automatic control of connected devices, and
- Consumer demand for “free” services—developed and supported through the sale of user data to advertisers….
Essays in the Winter 2016 issue of Daedalus include:
- The Contingent Internet by David D. Clark (MIT)
- Degrees of Freedom, Dimensions of Power by Yochai Benkler (Harvard Law School)
- Edge Networks and Devices for the Internet of Things by Peter T. Kirstein (University College London)
- Reassembling Our Digital Selves by Deborah Estrin (Cornell Tech and Weill Cornell Medical College) and Ari Juels (Cornell Tech)
- Choices: Privacy and Surveillance in a Once and Future Internet by Susan Landau (Worcester Polytechnic Institute)
- As Pirates Become CEOs: The Closing of the Open Internet by Zeynep Tufekci (University of North Carolina at Chapel Hill)
- Design Choices for Libraries in the Digital-Plus Era by John Palfrey (Phillips Academy)…(More)
See also: Introduction
Developing Global Norms for Sharing Data and Results during Public Health Emergencies
Paper by Kayvon Modjarrad et al in PLOS Med: “…When a new or re-emergent pathogen causes a major outbreak, rapid access to both raw and analysed data or other pertinent research findings becomes critical to developing a rapid and effective public health response. Without the timely exchange of information on clinical, epidemiologic, and molecular features of an infectious disease, informed decisions about appropriate responses cannot be made, particularly those that relate to fielding new interventions or adapting existing ones. Failure to share information in a timely manner can have disastrous public health consequences, leading to unnecessary suffering and death. The 2014–2015 Ebola epidemic in West Africa revealed both successful practices and important deficiencies within existing mechanisms for information sharing. For example, trials of two Ebola vaccine candidates (ChAd3-ZEBOV and rVSV-ZEBOV) benefited greatly from an open collaboration between investigators and institutions in Africa, Europe, and North America . These teams, coordinated by the WHO, were able to generate and exchange critical data for the development of urgently needed, novel vaccines along faster timelines than have ever before been achieved. Similarly, some members of the genome sequencing community made viral sequence data publicly available within days of accessing samples , thus adhering to their profession’s long-established principles of rapid, public release of sequence data in any setting. In contrast, the dissemination of surveillance data early in the epidemic was comparatively slow, and in some cases, the criteria for sharing were unclear.
In recognition of the need to streamline mechanisms of data dissemination—globally and in as close to real-time as possible—the WHO held a consultation in Geneva, Switzerland, on 1–2 September 2015 to advance the development of data sharing norms, specifically in the context of public health emergencies….
preservation of global health requires prioritization of and support for international collaboration. These and other principles were affirmed at the consultation (Table 1) and codified into a consensus statement that was published on the WHO website immediately following the meeting (http://www.who.int/medicines/ebola-treatment/data-sharing_phe/en/). A more comprehensive set of principles and action items was made available in November 2015, including the consensus statement made by the editorial staff of journals that attended the meeting (http://www.who.int/medicines/ebola-treatment/blueprint_phe_data-share-results/en/). The success of prior initiatives to accelerate timelines for reporting clinical trial results has helped build momentum for a broader data sharing agenda. As the quick and transparent dissemination of information is the bedrock of good science and public health practice, it is important that the current trends in data sharing carry over to all matters of acute public health need. Such a global norm would advance the spirit of open collaboration, simplify current mechanisms of information sharing, and potentially save many lives in subsequent outbreaks….(More)”
Citizen’s Right to the Digital City
New book edited by Marcus Foth, Martin Brynskov, and Timo Ojala “…this book brings together case studies and examples from around the world to discuss the role that urban interfaces, citizen action, and city making play in the quest to create and maintain not only secure and resilient, but productive, sustainable and viable urban environments. The book debates the impact of these trends on theory, policy and practice. The individual chapters are based on blind peer reviewed contributions by leading researchers working at the intersection of the social / cultural, technical / digital, and physical / spatial domains of urbanism scholarship. The book will appeal not only to researchers and students, but also to a vast number of practitioners in the private and public sector interested in accessible content that clearly and rigorously analyses the potential offered by urban interfaces, mobile technology, and location-based services in the context of engaging people with open, smart and participatory urban environments….(More)”
The Power of the Nudge to Change Our Energy Future
Sebastian Berger in the Scientific American: “More than ever, psychology has become influential not only in explaining human behavior, but also as a resource for policy makers to achieve goals related to health, well-being, or sustainability. For example, President Obama signed an executive order directing the government to systematically use behavioral science insights to “better serve the American people.” Not alone in this endeavor, many governments – including the UK, Germany, Denmark, or Australia – are turning to the insights that most frequently stem from psychological researchers, but also include insights from behavioral economics, sociology, or anthropology.
Particularly relevant are the analysis and the setting of “default-options.” A default is the option that a decision maker receives if he or she does not specifically state otherwise. Are we automatically enrolled in a 401(k), are we organ donors by default, or is the flu-shot a standard that is routinely given to all citizens? Research has given us many examples of how and when defaults can promote public safety or wealth.
One of the most important questions facing the planet, however, is how to manage the transition into a carbon-free economy. In a recent paper, Felix Ebeling of the University of Cologne and I tested whether defaults could nudge consumers into choosing a green energy contract over one that relies on conventional energy. The results were striking: setting the default to green energy increased participation nearly tenfold. This is an important result because it tells us that subtle, non-coercive changes in the decision making environment are enough to show substantial differences in consumers’ preferences in the domain of clean energy. It changes green energy participation from “hardly anyone” to “almost everyone”. Merely within the domain of energy behavior, one can think of many applications where this finding can be applied: For instance, default engines of new cars could be set to hybrid and customers would need to actively switch to standard options. Standard temperatures of washing machines could be low, etc….(More)”