Stefaan Verhulst

The Art of Changing a City

Curated on July 16, 2015August 3, 2018 by Stefaan Verhulst

Antanas Mockus in the New York Times: “Between 1995 and 2003, I served two terms as mayor of Bogotá. Like most cities in the world, Colombia’s capital had a great many problems that needed fixing and few people believed they could be fixed.

As a professor of philosophy, I had little patience with conventional wisdom. When I was threatened by the leftist guerrilla group known as FARC, as hundreds of Colombian mayors were, I decided to wear a bulletproof vest. But mine had a hole cut in the shape of a heart over my chest. I wore that symbol of confidence, or defiance, for nine months.

Here’s what I learned: People respond to humor and playfulness from politicians. It’s the most powerful tool for change we have.

Bogotá’s traffic was chaotic and dangerous when I came to office. We decided the city needed a radical new approach to traffic safety. Among various strategies, we printed and distributed hundreds of thousands of “citizens’ cards,” which had a thumbs-up image on one side to flash at courteous drivers, and a thumbs-down on the other to express disapproval. Within a decade, traffic fatalities fell by more than half.

Another initiative in a small area of the city was to replace corrupt traffic police officers with mime artists. The idea was that instead of cops handing out tickets and pocketing fines, these performers would “police” drivers’ behavior by communicating with mime — for instance, pretending to be hurt or offended when a vehicle ignored the pedestrian right of way in a crosswalk. Could this system, which boiled down to publicly signaled approval or disapproval, really work?

We had plenty of skeptics. At a news conference, a journalist asked, “Can the mimes serve traffic fines?” That is legally impermissible, I answered. “Then it won’t work,” he declared.

But change is possible. People began to obey traffic signals and, for the first time, they respected crosswalks. Within months, I was able to dissolve the old, corrupt transit police force of about 1,800 officers, arranging with the national police service to replace them.

….

This illustrates another lesson we learned. It helps to develop short, pleasing experiences for people that generate stories of delightful surprise, moments of mutual admiration among citizens and the welcome challenge of understanding something new. But then you need to consolidate those stories with good statistical results obtained through cold, rational measurement. That creates a virtuous cycle, so that congenial new experiences lead to statistically documented improvements, and the documentation raises expectations for more welcome change.

The art of politics is a curious business. It combines, as no other profession or occupation does, rigorous reasoning, sincere emotions and extroverted body language, with what are sometimes painfully cold, slow and planned strategic interactions. It is about leading, but not directing: What people love most is when you write on the blackboard a risky first half of a sentence and then recognize their freedom to write the other half.

My main theoretical and practical concern has been how to use the force of social and moral regulation to obtain the rule of law. This entailed a fundamental respect for human lives, expressed in the dictum “Life is sacred.” My purpose was to create a cosmopolitan culture of citizenship in which expressions like “crimes against humanity” would find a precise operational meaning….(More)”

Setting High and Compatible Standards

Curated on July 15, 2015October 10, 2018 by Stefaan Verhulst

Laura Bacon at Omidyar Network: “…Standards enable interoperability, replicability, and efficiency. Airplane travel would be chaotic at best and deadly at worst if flights and air traffic control did not use common codes for call signs, flight numbers, location, date, and time. Trains that cross national borders need tracks built to a standard gauge as evidenced by Spain’s experience in making its trains interoperable with the rest of the continent’s.

Standards matter in data collection and publication as well. This is especially true for those datasets that matter most to people’s lives, such as health, education, agriculture, and water. Disparate standards for basic category definitions like geography and organizations mean that data sources cannot be easily or cost-effectively analyzed for cross-comparison and decision making.

Compatible data standards that enable data being ‘joined up,’ would enable more efficacious logging and use of immunization records, controlling the spread of infectious disease, helping educators prioritize spending based on the greatest needs, and identifying the beneficial owners of companies to help ensure transparent and legal business transactions.

Data: More Valuable When Joined Up

Lots of efforts, time, and money are poured into the generation and publication of open data. And where open data is important in itself, the biggest return on investment is potentially from the inter-linkages among datasets. However, it is very difficult to yield this return because of the now-missing standards and building blocks (e.g., geodata, organizational identifiers, project identifiers) that would enable joining up of data.

Omidyar Network currently supports open data standards for contracting, extractives, budgets, and others. If “joining up” work is not considered and executed at early stages, these standards 1) could evolve in silos and 2) may not reach their full capacity.

Interoperability will not happen automatically; specific investments and efforts must be made to develop the public good infrastructure for the joining up of key datasets….The two organizations leading this project have an impressive track record working in this area. Development Initiatives is a global organization working to empower people to make more effective use of information. In 2013, it commissioned Open Knowledge Foundation to publish a cross-initiative scoping study, Joined-Up Data: Building Blocks for Common Standards, which recommended focus areas, shared learning, and the adoption of joined-up data and common standards for all publishers. Partnering with Development Initiatives is Publish What You Fund,…(More)”

Innovation Experiments: Researching Technical Advance, Knowledge Production and the Design of Supporting Institutions

Curated on July 15, 2015October 23, 2018 by Stefaan Verhulst

Paper by Kevin J. Boudreau and Karim Lakhani: “This paper discusses several challenges in designing field experiments to better understand how organizational and institutional design shapes innovation outcomes and the production of knowledge. We proceed to describe the field experimental research program carried out by our Crowd Innovation Laboratory at Harvard University to clarify how we have attempted to address these research design challenges. This program has simultaneously solved important practical innovation problems for partner organizations, like NASA and Harvard Medical School, while contributing research advances, particularly in relation to innovation contests and tournaments….(More)“

From Governmental Open Data Toward Governmental Open Innovation (GOI)

Curated on July 14, 2015August 3, 2018 by Stefaan Verhulst

Chapter by Daniele Archibugi et al in The Handbook of Global Science, Technology, and Innovation: “Today, governments release governmental data that were previously hidden to the public. This democratization of governmental open data (OD) aims to increase transparency but also fuels innovation. Indeed, the release of governmental OD is a global trend, which has evolved into governmental open innovation (GOI). In GOI, governmental actors purposively manage the knowledge flows that span organizational boundaries and reveal innovation-related knowledge to the public with the aim to spur innovation for a higher economic and social welfare at regional, national, or global scale. GOI subsumes different revealing strategies, namely governmental OD, problem, and solution revealing. This chapter introduces the concept of GOI that has evolved from global OD efforts. It present a historical analysis of the emergence of GOI in four different continents, namely, Europe (UK and Denmark), North America (United States and Mexico), Australia, and China to highlight the emergence of GOI at a global scale….(More)”

Local Governments Need Financial Transparency Tools

Curated on July 14, 2015August 15, 2018 by Stefaan Verhulst

Cities of the Future: “Comprehensive financial transparency — allowing anyone to look up the allocation of budgets, expenses by department, and even the ledger of each individual expense as it happens — can help local governments restore residents’ confidence, help manage the budget efficiently and make more informed decisions for new projects and money allocation.

A few weeks ago, we had municipal elections in Spain. Many local governments changed hands and the new administrations had to review the current budgets, see where money was being spent and, on occasion, discovered expenses they were not expecting.

As costs rise and cities find it more difficult to provide the same services without raising taxes, citizens among others are demanding full disclosure of income and expenses.

Tools such as OpenGov platform are helping cities accomplish that goal…Earlier this year the city of Beaufort (pop. 13,000), South Carolina’s second oldest city known for its historic charm and moss-laden oak trees, decided to implement OpenGov. It rolled out the platform to the public last February, becoming the first city in the State to provide the public with in-depth, comprehensive financial data (spanning five budget years).

The reception by the city council and residents was extremely positive. Residents can now look up where their tax money goes down to itemized expenses. They can also see up-to-date charts of every part of the budget, how it is being spent, and what remains to be used. City council members can monitor the administration’s performance and ask informed questions at town meetings about the budget use, right down to the smallest expenses….

Many cities are now implementing open data tools to share information on different aspects of city services, such as transit information, energy use, water management, etc. But those tools are difficult to use and do not provide comprehensive financial information about the use of public money. …(More)”

Collective Intelligence in Patient Organisations

Curated on July 14, 2015August 3, 2018 by Stefaan Verhulst

New report by Lydia Nicholas and Stefana Broadbent (Nesta):”… examines patient organisations’ ever more critical role as knowledge brokers in an increasingly complex, data-rich healthcare system.

Key findings

Patient organisations are important examples of collective intelligence practiced in challenging conditions with the aim of tackling complex problems.
With more long term conditions and multimorbidities, more data, more available options in diagnostics, treatments, and care, knowledge is becoming one of the most critical assets of patients seeking optimal care.
Patient organisations, working as collectives, are in an excellent position to support the work of translating, assembling and analysing the information involved in healthcare.
Innovative patient organisations are already supporting the development of peer relationships, driving ambitious research programmes, sharing skills and unlocking the energy and expertise of patients. But they need support from better tools to extend this critical work.

Unlike many popular examples of collective intelligence such as open source software, people coming to patient organisations are not motivated by pre-existing technical skills, but by urgent personal needs. This makes them a hugely productive site of research.

The ‘thinking challenges’ patients face are enormous and complex, involving an ever-growing store of medical information, the practical and bureaucratic skills of living with a condition. Many go beyond adherence to understanding and partaking in research.

The health care system is under strain from increasing demand and resource pressure. The NHS and other healthcare networks have committed to engage and empower patients and support them in developing expertise, enabling them to take a more active role in their own care. But knowledge tools and systems that engage only with individuals tend to exacerbate existing health care divides. Health knowledge work is hard, and requires time and resources.

In this report we argue that patient organisations have a pivotal role to play in distributing the burden and benefit of knowledge work amongst participants. They need new and better tools to support their work developing connections between the many individuals and institutions of the healthcare system, driving ambitious research programmes, and facilitating peer support….(More)

‘Smart Cities’ Will Know Everything About You

Curated on July 13, 2015August 3, 2018 by Stefaan Verhulst

Mike Weston in the Wall Street Journal: “From Boston to Beijing, municipalities and governments across the world are pledging billions to create “smart cities”—urban areas covered with Internet-connected devices that control citywide systems, such as transit, and collect data. Although the details can vary, the basic goal is to create super-efficient infrastructure, aid urban planning and improve the well-being of the populace.

A byproduct of a tech utopia will be a prodigious amount of data collected on the inhabitants. For instance, at the company I head, we recently undertook an experiment in which some staff volunteered to wear devices around the clock for 10 days. We monitored more than 170 metrics reflecting their daily habits and preferences—including how they slept, where they traveled and how they felt (a fast heart rate and no movement can indicate excitement or stress).

If the Internet age has taught us anything, it’s that where there is information, there is money to be made. With so much personal information available and countless ways to use it, businesses and authorities will be faced with a number of ethical questions.

In a fully “smart” city, every movement an individual makes can be tracked. The data will reveal where she works, how she commutes, her shopping habits, places she visits and her proximity to other people. You could argue that this sort of tracking already exists via various apps and on social-media platforms, or is held by public-transport companies and e-commerce sites. The difference is that with a smart city this data will be centralized and easy to access. Given the value of this data, it’s conceivable that municipalities or private businesses that pay to create a smart city will seek to recoup their expenses by selling it….

Recent history—issues of privacy and security on social networks and chatting apps, and questions about how intellectual-property regulations apply online—has shown that the law has been slow to catch up with digital innovations. So businesses that can purchase smart-city data will be presented with many strategic and ethical concerns.

What degree of targeting is too specific and violates privacy? Should businesses limit the types of goods or services they offer to certain individuals? Is it ethical for data—on an employee’s eating habits, for instance—to be sold to employers or to insurance companies to help them assess claims? Do individuals own their own personal data once it enters the smart-city system?

With or without stringent controlling legislation, businesses in a smart city will need to craft their own policies and procedures regarding the use of data. A large-scale misuse of personal data could provoke a consumer backlash that could cripple a company’s reputation and lead to monster lawsuits. An additional problem is that businesses won’t know which individuals might welcome the convenience of targeted advertising and which will find it creepy—although data science could solve this equation eventually by predicting where each individual’s privacy line is.

A smart city doesn’t have to be as Orwellian as it sounds. If businesses act responsibly, there is no reason why what sounds intrusive in the abstract can’t revolutionize the way people live for the better by offering services that anticipates their needs; by designing ultraefficient infrastructure that makes commuting a (relative) dream; or with a revolutionary approach to how energy is generated and used by businesses and the populace at large….(More)”

The digital revolution liberating Latin American people

Curated on July 13, 2015August 15, 2018 by Stefaan Verhulst

Luis Alberto Moreno in the Financial Times: “Imagine a place where citizens can deal with the state entirely online, where all health records are electronic and the wait for emergency care is just seven minutes. Singapore? Switzerland? Try Colima, Mexico.

Pessimists fear the digital revolution will only widen social and economic disparities in the developing world — particularly in Latin America, the world’s most unequal region. But Colima, though small and relatively prosperous, shows how some of the region’s governments are harnessing these tools to modernise services, improve quality of life and share the benefits of technology more equitably.

In the past 10 years, this state of about 600,000 people has transformed the way government works, going completely digital. Its citizens can carry out 62 procedures online, from applying for permits to filing crime reports. No internet at home? Colima offers hundreds of free WiFi hotspots.

Colombia and Peru are taking broadband to remote corners of their rugged territories. Bogotá has subsidised the expansion of its fibre optic network, which now links virtually every town in the country. Peru is expanding a programme that aims to bring WiFi to schools, hospitals and other public buildings in each of its 25 regions. The Colombian plan, Vive Digital, fosters internet adoption among all its citizens. Taxes on computers, tablets and smartphones have been scrapped. Low-income families have been given vouchers to sign up for broadband. In five years, the percentage of households connected to the internet jumped from 16 per cent to 50 per cent. Among small businesses it soared from 7 per cent to 61 per cent .

Inexpensive devices and ubiquitous WiFi, however, do not guarantee widespread usage. Diego Molano Vega, an architect of Vive Digital, found that many programs designed for customers in developed countries were ill suited to most Colombians. “There are no poor people in Silicon Valley,” he says. Latin American governments should use their purchasing power to push for development of digital services easily adopted by their citizens and businesses. Chile is a leader: it has digitised hundreds of trámites — bureaucratic procedures involving endless forms and queues. In a 4,300km-longcountry of mountains, deserts and forests, this enables access to all sorts of services through the internet. Entrepreneurs can now register businesses online for free in a single day.

In Chile, entrepreneurs can now register new businesses online for free in a single day…

Technology can be harnessed to boost equity in education. Brazil’s Mato Grosso do Sul state launched a free online service to prepare high school students for a tough national exam in which a good grade is a prerequisite for admission to federal universities. On average the results of the students who used the service were 31 per cent higher than those of their peers, prompting 10 other states to adopt the system.

Digital tools can also help raise competitiveness in business. Uruguay’s livestock information system keeps track of the country’s cattle. The publicly financed electronic registry ensures every beast can be traced, making it easier to monitor outbreaks of diseases….(More)”

Cities show how to make open data usable

Curated on July 12, 2015August 3, 2018 by Stefaan Verhulst

Bianca Spinosa at GCN: “Government agencies have no shortage of shareable data. Data.gov, the open-data clearinghouse that launched in May 2009, had more than 147,331 datasets as of mid-July, and state and local governments are joining federal agencies in releasing ever-broader arrays of information.

The challenge, however, remains making all that data usable. Obama administration officials like to talk about how the government’s weather data supports forecasting and analysis that support businesses and help Americans every day. But relatively few datasets do more than just sit there, and fewer still are truly accessible for the average person.

At the federal level, that’s often because agency missions do not directly affect citizens the way that local governments do. Nevertheless, every agency has customers and communities of interest, and there are lessons feds can learn from how cities are sharing their data with the public.

One such model is Citygram. The app links to a city’s open-data platform and sends subscribers a weekly text or email message about selected activities in their neighborhoods. Charlotte officials worked closely with Code for America fellows to develop the software, and the app launched in December 2014 in that city and in Lexington, Ky.

Three other cities – New York, Seattle, and San Francisco – have since joined, and Orlando, Fla.; Honolulu; the Research Triangle area of North Carolina; and Montgomery County, Md., are considering doing so.

Citygram “takes open data and transforms it, curates it and translates it into human speech,” said Twyla McDermott, Charlotte’s corporate IT program manager. “People want to know what’s happening around them.”

Demonstrating real-world utility

People in the participating cities can go to Citygram.org, select their city and choose topics of interest (such as pending rezonings or new business locations). Then they enter their address and a radius to consider “nearby” and finally select either text or email for their weekly notifications.

Any city government can use the technology, which is open source and freely available on GitHub. San Francisco put its own unique spin on the app by allowing subscribers to sign up for notifications on tree plantings. With Citygram NYC, New Yorkers can find information on vehicle collisions within a radius of up to 4 miles….(More)”