Linda A. Hill, Greg Brandeau, Emily Truelove, and Kent Lineback in HBR Review: “Google’s astonishing success in its first decade now seems to have been almost inevitable. But step inside its systems infrastructure group, and you quickly learn otherwise. The company’s meteoric growth depended in large part on its ability to innovate and scale up its infrastructure at an unprecedented pace. Bill Coughran, as a senior vice president of engineering, led the group from 2003 to 2011. His 1,000-person organization built Google’s “engine room,” the systems and equipment that allow us all to use Google and its many services 24/7. “We were doing work that no one else in the world was doing,” he says. “So when a problem happened, we couldn’t just go out and buy a solution. We had to create it.”
Coughran joined Google in 2003, just five years after its founding. By then it had already reinvented the way it handled web search and data storage multiple times. His group was using Google File System (GFS) to store the massive amount of data required to support Google searches. Given Google’s ferocious appetite for growth, Coughran knew that GFS—once a groundbreaking innovation—would have to be replaced within a couple of years. The number of searches was growing dramatically, and Google was adding Gmail and other applications that needed not just more storage but storage of a kind different from what GFS had been optimized to handle.
Building the next-generation system—and the next one, and the one after that—was the job of the systems infrastructure group. It had to create the new engine room, in-house, while simultaneously refining the current one. Because this was Coughran’s top priority—and given that he had led the storied Bell Labs and had a PhD in computer science from Stanford and degrees in mathematics from Caltech—one might expect that he would first focus on developing a technical solution for Google’s storage problems and then lead his group through its implementation.
But that’s not how Coughran proceeded. To him, there was a bigger problem, a perennial challenge that many leaders inevitably come to contemplate: How do I build an organization capable of innovating continually over time? Coughran knew that the role of a leader of innovation is not to set a vision and motivate others to follow it. It’s to create a community that is willing and able to generate new ideas…”
The Emergence of Government Innovation Teams
Hollie Russon Gilman at TechTank: “A new global currency is emerging. Governments understand that people at home and abroad evaluate them based on how they use technology and innovative approaches in their service delivery and citizen engagement. This raises opportunities, and critical questions about the role of innovation in 21st century governance.
Bloomberg Philanthropies and Nesta, the UK’s Innovation foundation, recently released a global report highlighting 20 government innovation teams. Importantly, the study included teams that were established and funded by all levels of government (city, regional and national), and aims to find creative solutions to seemingly intractable solutions. This report features 20 teams across six continents and features some basic principles and commonalities that are instructive for all types of innovators, inside and outside, of government.
Using Government to Locally Engage
One of the challenges of representational democracy is that elected officials and government officials spend time in bureaucracies isolated from the very people they aim to serve. Perhaps there can be different models. For example, Seoul’s Innovation Bureau is engaging citizens to re-design and re-imagine public services. Seoul is dedicated to becoming a Sharing City; including Tool Kit Centers where citizens can borrow machinery they would rarely use that would also benefit the whole community. This approach puts citizens at the center of their communities and leverages government to work for the people…
As I’ve outlined in a earlier TechTank post, there are institutional constraints for governments to try the unknown. There are potential electoral costs, greater disillusionment, and gaps in vital service delivery. Yet, despite all of these barriers there are a variety of promising tools. For example, Finland has Sitra, an Innovation fund, whose mission is to foster experimentation to transform a diverse set of policy issues including sustainable energy and healthcare. Sitra invests in both the practical research and experiments to further public sector issues as well as invest in early stage companies.
We need a deeper understanding of the opportunities, and challenges, of innovation in government. Luckily there are many researchers, think-tanks, and organizations beginning analysis. For example, Professor and Associate Dean Anita McGahan, of the Rotman School of Management at the University of Toronto, calls for a more strategic approach toward understanding the use of innovation, including big data, in the public sector…”
Using technology, data and crowdsourcing to hack infrastructure problems
Courtney M. Fowler at CAFWD.ORG: “Technology has become a way of life for most Americans, not just for communication but also for many daily activities. However, there’s more that can be done than just booking a trip or crushing candy. With a majority of Americans now owning smartphones, it’s only becoming more obvious that there’s room for governments to engage the public and provide more bang for their buck via technology.
CA Fwd has been putting on an “Open Data roadshow” around the state to highlight ways the marriage of tech and info can make government more efficient and transparent.
Jurisdictions have also been discovering that using technology and smartphone apps can be beneficial in the pursuit of improving infrastructure. Saving any amount of money on such projects is especially important for California, where it’s been estimated the state will only have half of the $765 billion needed for infrastructure investments over the next decade.
One of the best examples of applying technology to infrastructure problems comes from South Carolina, where an innovative bridge-monitoring system is producing real savings, despite being in use on only eight bridges.
Girder sensors are placed on each bridge so that they can measure its carrying capacity and can be monitored 24/7. Although, the monitors don’t eliminate the need for inspections, the technology does make the need for them significantly less frequent. Data from the monitors also led the South Carolina Department of Transportation to correct one bridge’s problems with a $100,000 retrofit, rather than spending $800,000 to replace it…”
In total, having the monitors on just eight bridges, at a cost of about $50,000 per bridge, saved taxpayers $5 million.
That kind of innovation and savings is exactly what California needs to ensure that infrastructure projects happen in a more timely and efficient fashion in the future. It’s also what is driving civic innovators to bring together technology and crowdsourcing and make sure infrastructure projects also are results oriented.
In Tests, Scientists Try to Change Behaviors
Wall Street Journal: “Behavioral scientists look for environmental ‘nudges’ to influence how people act. Pelle Guldborg Hansen, a behavioral scientist, is trying to figure out how to board passengers on a plane with less fuss.
The goal is to make plane-boarding more efficient by coaxing passengers to want to be more orderly, not by telling them they must. It is one of many projects in which Dr. Hansen seeks to encourage people, when faced with options, to make better choices. Among these: prompting people to properly dispose of cigarette butts outside of bars and clubs and inducing hospital workers to use hand sanitizers.
Dr. Hansen, 37 years old, is director of the Initiative for Science, Society & Policy, a collaboration of the University of Southern Denmark and Roskilde University. The concept behind his work is known commonly as a nudge, dubbed such because of the popular 2008 book of the same name by U.S. academics Richard Thaler and Cass Sunstein that examined how people make decisions.
At the Copenhagen airport, Dr. Hansen recently deployed a team of three young researchers to mill about a gate in terminal B. The trio was dressed casually in jeans and wore backpacks. They blended in with the passengers, except for the badges they wore displaying airport credentials, and the clipboards and pens they carried to record how the boarding process unfolds.
Thirty-five minutes before a flight departed, the team got into position. Andreas Rathmann Jensen stood in one corner, then moved to another, so he could survey the entire gate area. He mapped where people were sitting and where they placed their bags. This behavior can vary depending, for example, if people are flying alone, with a partner or in a group.
Johannes Schuldt-Jensen circulated among the rows and counted how many bags were blocking seats and how many seats were empty as boarding time approached. He wore headphones, though he wasn’t listening to music, because people seem less suspicious of behavior when a person has headphones on, he says. Another researcher, Kasper Hulgaard, counted how many people were standing versus sitting.
The researchers are mapping out gate-seating patterns for a total of about 500 flights. Some early observations: The more people who are standing, the more chaotic boarding tends to be. Copenhagen airport seating areas are designed for groups, even though most travelers come solo or in pairs. Solo flyers like to sit in a corner and put their bag on an adjacent seat. Pairs of travelers tend to perch anywhere as long as they can sit side-by-side….”
The Data Act's unexpected benefit
Adam Mazmanian at FCW: “The Digital Accountability and Transparency Act sets an aggressive schedule for creating governmentwide financial standards. The first challenge belongs to the Treasury Department and the Office of Management and Budget. They must come up with a set of common data elements for financial information that will cover just about everything the government spends money on and every entity it pays in order to give oversight bodies and government watchdogs a top-down view of federal spending from appropriation to expenditure. Those data elements are scheduled for completion by May 2015, one year after the act’s passage.
Two years after those standards are in place, agencies will be required to report their financial information following Data Act guidelines. The government currently supports more than 150 financial management systems but lacks a common data dictionary, so there are not necessarily agreed-upon definitions of how to classify and track government programs and types of expenditures.
“As far as systems today and how we can get there, they don’t necessarily map in the way that the act described,” U.S. CIO Steven VanRoekel said in June. “It’s going to be a journey to get to where the act aspires for us to be.”
However, an Obama administration initiative to encourage agencies to share financial services could be part of the solution. In May, OMB and Treasury designated four financial shared-services providers for government agencies: the Agriculture Department’s National Finance Center, the Interior Department’s Interior Business Center, the Transportation Department’s Enterprise Services Center and Treasury’s Administrative Resource Center.
There are some synergies between shared services and data standardization, but shared financial services alone will not guarantee Data Act compliance, especially considering that the government expects the migration to take 10 to 15 years. Nevertheless, the discipline required under the Data Act could boost agency efforts to prepare financial data when it comes time to move to a shared service….”
Opportunities for strengthening open meetings with open data
Alisha Green at the Sunlight Foundation Blog: “Governments aren’t alone in thinking about how open data can help improve the open meetings process. There are an increasing number of tools governments can use to help bolster open meetings with open data. From making public records generated by meetings more easily accessible and reusable online to inviting the public to participate in the decision-making process from wherever they may be, these tools allow governments to upgrade open meetings for the opportunities and demands of the 21st Century.
Improving open meetings with open data may involve taking advantage of simple solutions already freely available online, developing new tools within government, using open-source tools, or investing in new software, but it can all help serve the same goal: bringing more information online where it’s easily accessible to the public….
It’s not just about making open meetings more accessible, either. More communities are thinking about how they can bring government to the people. Open meetings are typically held in government-designated buildings at specified times, but are those locations and times truly accessible for most of the public or for those who may be most directly impacted by what’s being discussed?
Technology presents opportunities for governments to engage with the public outside of regularly scheduled meetings. Tools like Speakup and Textizen, for example, are being used to increase public participation in the general decision-making process. A continually increasing array of toolsprovidenewways for government and the public to identify issues, share ideas, and work toward solutions, even outside of open meetings. Boston, for example, took an innovative approach to this issue with its City Hall To Go truck and other efforts, bringing government services to locations around the city rather than requiring people to come to a government building…”
Thousands Can Fact-Check The News With Grasswire
Cat Zakrzewski in TechCrunch: “We all know you can’t believe everything you read on the Internet. But with Grasswire, you can at least “refute” it.
Austen Allred’s new venture allows news junkies to confirm and refute posts about breaking news. The “real-time newsroom controlled by everyone” divides posts into popular news topics, such as the Malaysia Airlines Crash in Ukraine and the Israeli-Palestinian conflict.
Once you select a topic, you then can upvote posts like Reddit to make them appear at the top of the page. If you see something that is incorrect, you can refute it by posting a source URL to information that disproves it. You can do the same to confirm a report. When you share the post on social media, all of these links are shared with it….
“Obviously there are some journalists who think turning journalism over to people who aren’t professional journalists is dangerous, but we disagree with those people,” Allred said. “I feel like the ability to refute something is not that incredibly difficult. The real power of journalism is when we have massive amounts of people trying to scrutinize whether or not that is accurate enough.”…
But despite these flaws, other attempts to fact check breaking news online have faltered. We still see false reports tweeted by verified accounts all the time, for instance. Something like Grasswire could serve the same role as a correction or a revision posted on an article. By linking to source material that continues to appear every time the post is shared, it is much like an article with an editor’s note that explains why something has been altered or changed.
For journalists trying to balance old-school ethics with new media tools, this option could be crucial. If executed correctly, it could lead to far fewer false reports because thousands of people could be fact checking information, not just a handful in a newsroom….”
Complexity, Governance, and Networks: Perspectives from Public Administration
Paper by Naim Kapucu: “Complex public policy problems require a productive collaboration among different actors from multiple sectors. Networks are widely applied as a public management tool and strategy. This warrants a deeper analysis of networks and network management in public administration. There is a strong interest in both in practice and theory of networks in public administration. This requires an analysis of complex networks within public governance settings. In this this essay I briefly discuss research streams on complex networks, network governance, and current research challenges in public administration.”
App enables citizens to report water waste in drought regions
Springwise: “Rallying citizens to take a part in looking after the community they live in has become easier thanks to smartphones. In the past, the Creek Watch app has enabled anyone to help monitor their local water quality by sending data back to the state water board. Now Everydrop LA wants to use similar techniques to avoid drought in California, encouraging residents to report incidents of water wastage.
According to the team behind the app — which also created the CitySourced platform for engaging users in civic issues — even the smallest amount of water wastage can lead to meaningful losses over time. A faucet that drips just once a minute will lose over 2000 gallons of drinkable water each year. Using the Everydrop LA, citizens can report the location of leaking faucets and fire hydrants as well as occurrences of blatant water wastage. They can also see how much water is being wasted in their local area and learn about what they can do to cut their own water usage. In times when drought is a risk, the app notifies users to conserve. Cities and counties can use the data in their reports and learn more about how water wastage is affecting their jurisdiction.”
Digital Footprints: Opportunities and Challenges for Online Social Research
Paper by Golder, Scott A. and Macy, Michael for the Annual Review of Sociology: “Online interaction is now a regular part of daily life for a demographically diverse population of hundreds of millions of people worldwide. These interactions generate fine-grained time-stamped records of human behavior and social interaction at the level of individual events, yet are global in scale, allowing researchers to address fundamental questions about social identity, status, conflict, cooperation, collective action, and diffusion, both by using observational data and by conducting in vivo field experiments. This unprecedented opportunity comes with a number of methodological challenges, including generalizing observations to the offline world, protecting individual privacy, and solving the logistical challenges posed by “big data” and web-based experiments. We review current advances in online social research and critically assess the theoretical and methodological opportunities and limitations. [J]ust as the invention of the telescope revolutionized the study of the heavens, so too by rendering the unmeasurable measurable, the technological revolution in mobile, Web, and Internet communications has the potential to revolutionize our understanding of ourselves and how we interact…. [T]hree hundred years after Alexander Pope argued that the proper study of mankind should lie not in the heavens but in ourselves, we have finally found our telescope. Let the revolution begin. —Duncan Watts”