About: “The African Civic Tech Case Studies is a project aimed at building and creatively disseminating an aggregation of African case studies on civic tech practices and lessons from various contexts with the aim of promoting sustainable urban development by providing a platform for peer learning and collaboration. The case studies were identified based on thematic areas that included: urbanisation and cities, partnerships with government, supporting livelihoods and entrepreneurship, strengthening voice and inclusion, food security, threats to democracy, gender issues and creative industries. The project identified a rich array of initiatives which all offer interesting insight into what the growing civic tech movement is offering and how.
Government Systems
We found that civic tech initiatives are steadily infused as tools to advance and shape governance systems across the continent. These tools range from mobile applications to web data portals responding to various issues such as corruption, food security, and women development to name just a few. A good example is Sema, an SMS chatbot that facilitates feedback about public institutions and public service delivery in Uganda.
Tracka is another great example, demonstrating how citizens are using technology to engage government. Tracka is a platform designed to enable citizens to follow up on government budgets and projects in their respective communities to enhance service delivery by the Nigerian government at all levels.
Voice and Inclusion
While these civic tech innovations responded to a variety of issues, innovations addressing voice and inclusion emerged prominently across the regions. The increasing demand for these citizen feedback platforms can be attributed to the lack of transparent citizen-government engagement in most of the African democracies. An example to this is Yogera, a tool from Uganda used to report service delivery issues with the aim of reaching out to government officials and giving a voice to the citizens. Odekro, a platform from Ghana, is another example that responds to voice and inclusion by informing and empowering Ghanaian citizens on the work of parliament through open data analysis. South Africa also has a similar civic engagement platform called GovChat that enables citizens to engage with their voted government officials.
It is important to note that not all civic tech in Africa is focused on government issues though; entrepreneurial exploits responding to the prominent agricultural sector in the continent were also occupying the civic tech space. Two great examples are Farmerline, an organisation helping West African farmers by connecting them to markets and financial institutions using their mobile app Mergdata, and in East Africa there is m-Omulimisa, an enterprise that leverages technology to improve access to agriculture related services for farmers….(More)”.