The Diffusion and Evolution of 311 Citizen Service Centers in American Cities from 1996 to 2012

Curated on Posted on by Stefaan Verhulst

PhD thesis by John Christopher O’Byrne: “This study of the diffusion and evolution of the 311 innovation in the form of citizen service centers and as a technology cluster has been designed to help identify the catalysts for the spread of government-to-citizen (G2C) technology in local government in order to better position future G2C technology for a more rapid rate of adoption. The 311 non-emergency number was first established in 1996 and had spread to 80 local governments across the United States by 2012. This dissertation examines: what factors contributed to the adoption of 311 in American local governments over 100,000 in population; how did the innovation diffuse and evolve over time; and why did some governments’ communications with citizens became more advanced than others? Given the problem of determining causality, a three-part research design was used to examine the topic including a historical narrative, logistic regression model, and case studies from Pittsburgh, Minneapolis and St. Louis. The narrative found that the political forces of the federal government, national organizations, and policy entrepreneurs (Karch, 2007) promoted the 311 innovation to solve different problems and that it evolved beyond its original intent.

The logistic regression model found that there was a statistically significant relationship between 311 adoption and the variables of higher population, violent crime rate, and the mayor-council form of government. The case studies revealed that mayors played a strong role in establishing citizen service centers in all three cities while 311 adopter Pittsburgh and non-adopter St. Louis seemed to have more in common in their G2C evolution due to severe budget constraints. With little written about the 311 innovation in academic journals, practitioners and scholars will benefit from understanding the catalysts for the diffusion and evolution of the 311 in order to determine ways to increase the rate of adoption for future G2C communication innovations….(More)”

The Age of Every Building in Los Angeles, Mapped

Curated on Posted on by Stefaan Verhulst

Laura Bliss at CityLab: “A fascinating resource for lovers of city planning, made possible by open data.

Image built:LA
built:LA

Construction in Los Angeles may have exploded during the postwar era, but as a new interactive map shows, the wide age range of its buildings might surprise you.

Using open data from local governments, built: LA visualizes the age of roughly 3 million buildings across L.A. County constructed between 1890 and 2008. Drag your mouse to explore the vast web of communities and neighborhoods, hover over individual properties to discover birth years, and double click to zoom in further.

Perhaps best of all, hit the rainbow stopwatch to view a decade-by-decade timelapse of development across the county. The city’s core, in particular, clusters together buildings of century-spanning generations, while suburbs and communities to the east and west tend to represent just one or two decades of development….(More).”

The Everyone City: How ICT-Based Participation Shapes Urban Form

Curated on Posted on by Stefaan Verhulst

 

Book Chapter by Sara Levy, Karel Martens,  and Rob van der Heijden : “Citizen participation is a cornerstone of urban planning. One common criticism is that the process can be cumbersome and slow. However, in the face of recent advances in information and communication technologies (ICT), those problems can be easily overcome, making it possible to extend public participation to a wider sphere of urban planning matters. But what do we know of how ICT-based public participation affects urban form? What does a city shaped by social networks and other ICT-tools look like? We develop an agent-based model of urban growth to improve our understanding of these issues. Our model consists of a spatially disaggregated, micro-economic-based, real estate market model coupled with an ICT-based planning process. In the model, public participation is based on social network affiliation and preferences over the height of buildings….(More)”

 

Nudging hits Berlin

Curated on Posted on by Stefaan Verhulst

Hanno Burmester, Philipp Sälhoff  and Marie Wachinger at Policy Network: “Despite suspicion, the nudge theory may have a place in the process of party reform. Ever since Germany’s Kanzleramt published a job ad in 2014 to recruit three behavioural scientists, “nudging” has become a political buzzword in Berlin. For people outside the Berlin bubble, this may come as a surprise: the British government established its Behavioural Insights Team in 2010 (the less Orwellian nickname is the Nudge Unit). The city of Copenhagen followed soon after and started experimenting with the concept in 2012. Still, nudging seems to have only hit Berlin in recent months, sparking fierce debate among political experts, as well as the German public….

It is not surprising, therefore, that the notions of nudging and libertarian paternalism has quickly found its enemies in the German political debate. Libertarianism here is understood as a radical political ideology which, with the disappearance from federal politics of the centre-right liberal FDP with its partly libertarian agenda, has no representatives at all on the national political stage. Paternalism evokes negative political connotations as well. Moreover, in contrast to the United States, extensive government regulation enjoys widespread public acceptance. At the same time, Germans harbour a deep distrust against opaque and/or seemingly manipulative government actions. The concept of nudging, which explicitly acknowledges that its subjects can be unaware of being consciously influenced, thus feeds into a cultural distrust that, with regards to German and European history, is more than understandable.

Interestingly, however, the political left seems less averse to the idea of stimulating behavioural change through government action. For instance, the German minister of justice and consumer protection, the Social Democrat, Heiko Maas, lauded the approach in an op-ed, saying that it would be wise to acknowledge that citizens do not act rationally all the time. Nudging thus could be a wise compromise “between over-regulation of everyday affairs and laissez-faire politics”.

Nudging is more than a tool for governments, though. We believe it offers advantages in fields that, from an ethical perspective, are less controversial. One of those is the reform of political parties. Since August 2014 we have been  developing new approaches and to party reform in our projectLegitimation and Self-efficacy: Impulses for the Future of Party Democracy. The past decades have shown how hard it is to implement structural reforms in political parties, irrespective of the national context. On the left, for instance, the German Social Democratic party shows a remarkable institutional immunity to change, despite a widespread desire for parties to reflect the demands of rapidly changing societies.

Nudging may provide a tool to identify and analyse current practices of exerting political influence, thereby opening new prospects for changing organisational structures….(More)”

Montreal plans to become a Smart City with free WiFi and open data

Curated on Posted on by Stefaan Verhulst

Ian Hardy at MobileSyrup: “Earlier this month, the Coderre Administration announced the Montreal Action Plan that includes 70 projects that will turn Montreal into a “smart city.”

The total allocated budget of $23 million is broken down into 6 sections — listed below with the official description — and is targeted for completion by the end of 2017. Apart from ensuring a fast fiber network, “unleashing municipal data,” and the rollout of “intelligent transport systems” that will bring your real-time info on your subway/bus/car service, the city plans to deploy free WiFi.

According to the statement, Montreal will be deploying wireless access points in 750 locations to have facilitate free public WiFi. The larger idea is to “enhance the experience of citizens, boost tourism and accelerate economic development of Montreal.”…

1. Wi-Fi public: Deploy APs to extend coverage in the area, creating a harmonized experience and provide uniform performance across the network to enhance the experience of citizens, boost tourism and accelerate the economic development of Montreal.

2. Very high speed network, multiservice: Adopt a telecommunications policy, create one-stop telecommunications and urban integrate the telecommunications component in the charter of all major urban projects, so that all players in the Montreal community have access a fiber network at high speed and multi-service, that meets their current and future needs.

3. Economic Niche smart city: Create an environment facilitating the emergence of companies in the smart city economic niche, multiply the sources of innovation for solving urban problems and simplify doing business with the City, so that Montreal becoming a leader in innovation as smart city and accelerate economic development.

4. Intelligent Mobility: Make available all data on mobility in real time, implement intelligent transport systems, intermodal and integrated deployment and support solutions designed to inform users to optimize mobility users in real time on the entire territory.

5. Participatory democracy: Unleashing municipal data, information management and governance and adapt the means of citizen participation to make them accessible online, to improve access to the democratic process and consolidate the culture of transparency and accountability.

6. Digital Public Services: Making a maximum of services available on a multitude of digital channels, involve citizens in the development of services and create opportunities for all, to become familiar with their use, to provide access to municipal services 24/7, across multiple platforms….(More)”

Smart Cities, Smart Governments and Smart Citizens: A Brief Introduction

Curated on Posted on by Stefaan Verhulst

Paper by Gabriel Puron Cid et al in the International Journal of E-Planning Research (IJEPR): “Although the field of study surrounding the “smart city” is in an embryonic phase, the use of information and communication technologies (ICT) in urban settings is not new (Dameri and Rosenthal-Sabroux, 2014; Toh and Low, 1993; Tokmakoff and Billington, 1994). Since ancient times, cities and metropolitan areas have propelled social transformation and economic prosperity in many societies (Katz and Bradley, 2013). Many modern urban sites and metros have leveraged the success and competitiveness of ICTs (Caragliu, Del Bo and Nijkamp, 2011). At least in part, the recent growth of smart city initiatives can be attributed to the rapid adoption of mobile and sensor technologies, as well as the diversity of available Internet applications (Nam and Pardo, 2011; Oberti and Pavesi, 2013).

The effective use of technological innovations in urban sites has been embraced by the emergent term “smart city”, with a strong focus on improving living conditions, safeguarding the sustainability of the natural environment, and engaging with citizens more effectively and actively (Dameri and Rosenthal-Sabroux, 2014). Also known as smart city, digital city, or intelligent city, many of these initiatives have been introduced as strategies to improve the utilization of physical infrastructure (e.g., roads and utility grids), engage citizens in active local governance and decision making, foster sustainable growth, and help government officials learn and innovate as the environment changes….(More)”

World of Labs

Curated on Posted on by Stefaan Verhulst

NESTA: “Governments across the world are creating innovation teams and labs to help them find new ways of tackling the complex challenges of the 21st century. If you want to get a sense of the scale of this global trend then check out this searchable global map of innovation labs worldwide.

There are about 80 in total represented here – colour-coded for the level of government (blue for local, green for regional, red national and yellow international). In this map I’ve concentrated on labs inside government excluding the dozens of public and social innovation labs (#psilabs) like Nesta, MaRS Solutions Lab or The GovLab that work alongside the public sector though they themselves are outside it. I’ve probably left lots of government i-teams and labs out of this list – so please suggest more and I’ll add them in.

Public innovation labs can claim to be a global movement not just in sheer numbers of teams and labs worldwide but also because of the momentum behind the creation of new ones, at a current rate of least one a month. Though some of the most celebrated examples e.g. Denmark’s MindLab are well into their second decade about a third of the labs set out here have been born in the last two years.

The early wave of scenario-based creative “future centres” (like the Netherlands-based De Werf)  was soon followed by the kind of design-based lab that continues to dominate much of the thinking and practice in the field.  But lately this has been complemented by a new wave of teams using other tools (data and technology or behavioural economics) as well as the more hybrid approach often adopted by innovation delivery teams at a municipal level, particularly in the US. At a global level the shift to a lab-based approach in development policy has been particularly marked….(More)”

Contest Aims to Harness Low-Cost Devices to Help the Poor

Curated on Posted on by Stefaan Verhulst

Steve Lohr in the New York Times: “The timing and technology are right to bring the power of digital sensing to the poor to improve health, safety and education.

That is the animating assumption behind a new project announced on Tuesday. The initiative is led by Unicef and ARM, the British chip designer whose microprocessors power most smartphones and tablets. They are being joined by Frog, the San Francisco-based product strategy and design firm, along with people described as coaches and advisers from companies and organizations including Google, Orange, Singularity University, the Red Cross and the Senseable City Lab at the Massachusetts Institute of Technology.

The long-term ambition is to jump-start an industrial ecosystem for sensing and data technology that serves the needs of mothers and children in developing nations.

The project, called Wearables for Good, is beginning with a contest to generate ideas. Applications can be submitted online on the project’s website until August 4. Two winners will be selected in the fall. Each will receive $15,000, and assistance and advice from ARM, Frog and others on translating their ideas into a product and perhaps a company.

The online application lists the required characteristics for device ideas. They should be, according to the form, “cost-effective, rugged and durable, low-power and scalable.” The form offers no price limits, but it is safe to assume the project is looking for devices priced far less than an Apple Watch or a Fitbit device.

…. the Wearables for Good project goes further, focusing less on aggregated data and more on personal monitoring. “This is the next level of what we’re doing,” said Erica Kochi, co-founder of Unicef Innovation, which pursues technology initiatives that advance the agency’s goals….(More)”

Launching the Police Data Initiative

Curated on Posted on by Stefaan Verhulst

Megan Smith and Roy L. Austin, Jr.at the White House: “Last December, President Obama launched the Task Force on 21st Century Policing to better understand specific policing challenges and help communities identify actions they can take to improve law enforcement and enhance community engagement. Since that time, we have seen law enforcement agencies around the country working harder than ever to make the promise of community policing real.

Many of the Task Force’s recommendations emphasize the opportunity for departments to better use data and technology to build community trust. As a response, the White House has launched the Police Data Initiative, which has mobilized 21 leading jurisdictions across the country to take fast action on concrete deliverables responding to these Task Force recommendations in the area of data and technology. Camden is one such jurisdiction.

By finding innovative work already underway in these diverse communities and bringing their leaders together with top technologists, researchers, data scientists and design experts, the Police Data Initiative is helping accelerate progress around data transparency and analysis, toward the goal of increased trust and impact. Through the Initiative, key stakeholders are establishing a community of practice that will allow for knowledge sharing, community-sourced problem solving, and the establishment of documented best practices that can serve as examples for police departments nationwide….

Commitment highlights include:

1. Use open data to build transparency and increase community trust.

  • All 21 police departments have committed to release a combined total of 101 data sets that have not been released to the public. The types of data include uses of force, police pedestrian and vehicle stops, officer involved shootings and more, helping the communities gain visibility into key information on police/citizen encounters.
    • Code for America and others are helping on this. For information on how Police Departments can jumpstart their open police data efforts, click here.
  • To make police open data easy to find and use, the Police Foundation and ESRI are building a public safety open data portal to serve, in part, as a central clearinghouse option for police open data, making it easily accessible to law enforcement agencies, community groups and researchers.
  • Code for America and CI Technologies will work together to build an open source software tool to make it easier for the 500+ U.S. law enforcement agencies using IA Pro police integrity software to extract and open up data.
  • To make it easier for agencies to share data with the public about policing, Socrata will provide technical assistance to cities and agencies who are working toward increased transparency.
  • To help this newly released data come alive for communities through mapping, visualizations and other tools, city leaders, non-profit organizations, and private sector partners will host open data hackathons in cities around the country. In New Orleans, Operation Spark, a non-profit organization that teaches at-risk New Orleans youth software development skills, will work with data opened by the New Orleans Police Department at a weeklong code academy.
  • Presidential Innovation Fellows working with the U.S. Chief Technology Officer and Chief Data Scientist will work collaboratively with key stakeholders, such as Code for America and the Sunlight Foundation, to develop and release an Open Data Playbook for police departments that they can use as a reference for open data best practices and case studies.
  • The Charlotte-Mecklenburg Police Department is working with the Southern Coalition for Social Justice to use open data to provide a full picture of key policing activities, including stops, searches and use-of-force trends, information and demographics on neighborhoods patrolled, and more. This partnership will build on a website and tools already developed by the Southern Coalition for Justice which provide visualization and search functions to make this data easily accessible and understandable.
  • The International Association of Chiefs of Police, the Police Foundation, and Code for America have committed to helping grow a community of practice for law enforcement agencies and technologists around open data and transparency in police community interactions.

2. Internal accountability and effective data analysis.

  • While many police departments have systems in place, often called “early warning systems,” to identify officers who may be having challenges in their interactions with the public and link them with training and other assistance, there has been little to no research to determine which indicators are most closely linked to bad outcomes. To tackle this issue, twelve police departments committed to sharing data on police/citizen encounters with data scientists for in-depth data analysis, strengthening the ability of police to intervene early and effectively: Austin, TX; Camden, NJ; Charlotte, NC; Dallas, TX; Indianapolis, IN; Knoxville, TN; LA City; LA County; Louisville, KY; New Orleans, LA; Philadelphia, PA; and Richmond, CA….(More)

Technology and the Resilience of Metropolitan Regions

Curated on Posted on by Stefaan Verhulst

Book edited by Michael A. Pagano: “Can today’s city govern well if its citizens lack modern technology? How important is access to computers for lowering unemployment? What infrastructure does a city have to build in order to attract new business? Michael A. Pagano curates engagement with such questions by public intellectuals, academics, policy analysts, and citizens. Each essay explores the impact and opportunities technology provides in government and citizenship, health care, workforce development, service delivery to citizens, and metropolitan growth. As the authors show, rapidly emerging technologies and access to such technologies shape the ways people and institutions interact in the public sphere and private marketplace. The direction of metropolitan growth and development, in turn, depends on access to appropriate technology scaled and informed by the individual, household, and community needs of the region.

An in-depth and perceptive collection, Technology and the Resilience of Metropolitan Regions confronts the increasing challenges faced by metropolitan regions not only in governing, but in ensuring a sustainable and acceptable quality of life for their citizens.

Contributors are Randy Blankenhorn, Bénédicte Callan, Jane E. Fountain, Chen-Yu Kao, Sandee Kastrul, Karen Mossberger, Daniel X. O’Neil, Michelle Stohlmeyer Russell, Kuang-Ting Tai, Alfred Tatum, Stephanie Truchan, Darrell M. West, and Howard Wial….(More)”