IBM using Watson to build a “SIRI for Cities”

Curated on Posted on by Stefaan Verhulst

 at FastCompany: “A new app that incorporates IBM’s Watson cognitive computing platform is like Siri for ordering city services.

IBM said today that the city of Surrey, in British Columbia, Canada, has rolled out the new app, which leverages Watson’s sophisticated language and data analysis system to allow residents to make requests for things like finding out why their trash wasn’t picked up or how to find a lost cat using natural language.

Watson is best known as the computer system that autonomously vanquished the world’s best Jeopardy players during a highly publicized competition in 2011. In the years since, IBM has applied the system to a wide range of computing problems in industries like health care, banking, retail, and education. The system is based on Watson’s ability to understand natural language queries and to analyze huge data sets.

Recently, Watson rolled out a tool designed to help people detect the tone in their writing.

Surrey worked with the developer Purple Forge to build the new city services app, which will be combined with the city’s existing “My Surrey” mobile and web tools. IBM said that residents can ask a wide range of questions on devices like smartphones, laptops, or even Apple Watches. Big Blue said Surrey’s app is the first time Watson has been utilized in a “citizen services” app.

The tool offers a series of frequently asked questions, but also allows residents in the city of nearly half a million to come up with their own. IBM said Surrey officials are hopeful that the app will help them be more responsive to residents’ concerns.

Among the services users can ask about are those provided by Surrey’s police and fire departments, animal control, parking enforcement, trash pickup, and others….(More)”

Local open data ecosystems – a prototype map

Curated on Posted on by Stefaan Verhulst

Ed Parkes and Gail Dawes at Nesta: “It is increasingly recognised that some of the most important open data is published by local authorities (LAs) – data which is important to us like bin collection days, planning applications and even where your local public toilet is. Also given the likely move towards greater decentralisation, firstly through devolution to cities, the importance of the publication of local open data could arguably become more important over the next couple of years. In addition, as of 1st April, there is a new transparency code for local government requiring local authorities to publish further information on things like spending to local land assets. To pre-empt this likely renewed focus on local open data we have begun to develop a prototype map to highlight the UK’s local open data ecosystem.

Already there is some great practice in the publication of open data at a local level – such as Leeds Data Mill, London Datastore, and Open Data Sheffield. This regional activity is also characterised not just by high quality data publication, but also by pulling together through hackdays, challenges and meetups a community interested in the power of open data. This creates an ecosystem of publishers and re-users at a local level. Some of the best practice in relation to developing such an ecosystem was recognised by the last government in the announcement of a group of Local Authority Open Data Champions. Some of these were also recipients of the funding for projects from both the Cabinet Office and through the Open Data User Group.

Outside of this best practice it isn’t always easy to understand how developed smaller, less urban open data agendas are. Other than looking at each councils’ website or increasingly on the data portals that forwarding thinking councils are providing, there is a surprisingly large number of places that local authorities could make their open data available. The most well known of these is the Openly Local project but at the time of writing this now seems to be retired. Perhaps the best catalogue of local authority data is on Data.gov.uk itself. This has 1,449 datasets published by LAs across 200 different organisations. Following that there is the Open Data Communities website which hosts links to LA linked datasets. Using data from the latter, Steve Peters has developed the local data dashboard (which was itself based on the UK Local Government Open Data resource map from Owen Boswarva). In addition, local authorities can also register their open data in the LGA’s Open Data Inventory Service and take it through the ODI’s data certification process.

Prototype map of local open data eco-systems

To try to highlight patterns in local authority open data publication we decided to make a map of activity around the country (although in the first instance we’ve focused on England)….(More)

Why transparency can be a dirty word

Curated on Posted on by Stefaan Verhulst

Francis Fukuyama in the Financial Times: “It is hard to think of a political good that is more universally praised than government transparency. Whereas secrecy shelters corruption, abuse of power, undue influence and a host of other evils, transparency allows citizens to keep their rulers accountable. Or that is the theory.

It is clear that there are vast areas in which modern governments should reveal more. Edward Snowden’s revelations of eavesdropping by the National Security Agency has encouraged belief that the US government has been not nearly transparent enough. But is it possible to have too much transparency? The answer is clearly yes: demands for certain kinds of transparency have hurt government effectiveness, particularly with regard to its ability to deliberate.

The US has a number of statutes mandating transparency passed decades ago in response to perceived government abuses, and motivated by perfectly reasonable expectations that the government should operate under greater scrutiny. Yet they have had a number of unfortunate consequences.

The Federal Advisory Committee Act, for example, places onerous requirements on any public agency seeking to consult a group outside the government, requiring that they are formally approved and meet various criteria for political balance. Meetings must be held in public. The Government in the Sunshine Act stipulates that, with certain exceptions, “every portion of every meeting of an agency shall be open to public observation”.

These obligations put a serious damper on informal consultations with citizens, and even make it difficult for officials to talk to one another. Deliberation, whether in the context of a family or a federal agency, require people to pose hypotheticals and, when trying to reach agreement, make concessions.

When the process itself is open to public scrutiny, officials fear being hounded for a word taken out of context. They resort to cumbersome methods of circumventing the regulations, such as having one-on-one discussions so as not to trigger a group rule, or having subordinates do all the serious work.

The problem with the Freedom of Information Act is different. It was meant to serve investigative journalists looking into abuses of power. But today a large number of FOIA requests are filed by corporate sleuths trying to ferret out secrets for competitive advantage, or simply by individuals curious to find out what the government knows about them. The FOIA can be “weaponised”, as when the activist group Judicial Watch used it to obtain email documents on the Obama administration’s response to the 2012 attack on the US compound in Benghazi…..

National security aside, the federal government’s executive branch is probably one of the most transparent organisations on earth — no corporation, labour union, lobbying group or non-profit organisation is subject to such scrutiny. The real problem, as Professor John DiIulio of Pennsylvania university has pointed out, is that most of the work of government has been outsourced to contractors who face none of the transparency requirements of the government itself. It is an impossible task even to establish the number of such contractors in a single American city, much less how they are performing their jobs.

In Europe, where there is no equivalent to the FACA or the Sunshine Act, governments can consult citizens’ groups more flexibly. There is, of course, a large and growing distrust of European institutions by citizens. But America’s experience suggests that greater transparency requirements do not necessarily lead to more trust in government….(More)”

 

The Data Divide: What We Want and What We Can Get

Curated on Posted on by Stefaan Verhulst

Craig Adelman and Erin Austin at Living Cities (Read Blog 1): “There is no shortage of data. At every level–federal, state, county, city and even within our own organizations–we are collecting and trying to make use of data. Data is a catch-all term that suggests universal access and easy use. The problem? In reality, data is often expensive, difficult to access, created for a single purpose, quickly changing and difficult to weave together. To aid and inform future data-dependent research initiatives, we’ve outlined the common barriers that community development faces when working with data and identified three ways to overcome them.

Common barriers include:

  • Data often comes at a hefty price. …
  • Data can come with restrictions and regulations. …
  • Data is built for a specific purpose, meaning information isn’t always in the same place. …
  • Data can actually be too big. ….
  • Data gaps exist. …
  • Data can be too old. ….

As you can tell, there can be many complications when it comes to working with data, but there is still great value to using and having it. We’ve found a few way to overcome these barriers when scoping a research project:

1) Prepare to have to move to “Plan B” when trying to get answers that aren’t readily available in the data. It is incredibly important to be able to react to unexpected data conditions and to use proxy datasets when necessary in order to efficiently answer the core research question.

2) Building a data budget for your work is also advisable, as you shouldn’t anticipate that public entities or private firms will give you free data (nor that community development partners will be able to share datasets used for previous studies).

3) Identifying partners—including local governments, brokers, and community development or CDFI partners—is crucial to collecting the information you’ll need….(More)

Transform Government From The Outside In

Curated on Posted on by Stefaan Verhulst

Review by GCN of a new report by Forrester: “Agencies struggles to match the customer experience available from the private sector, and that causes citizens to become dissatisfied with government. In fact, seven of the 10 worst organizations in the Forrester’s U.S. Customer Experience Index are federal agencies, and only a third of Americans say their experience with the government meets expectations.

FINDINGS: To keep up with public expectations, Forrester found governments must embrace mobile, turn big data into actionable insights, improve the customer experience and accelerate digital government.  Among the recommendations:

Agencies must shift their thinking to make mobile the primary platform for connection between citizens and government.  Government staff should also have mobile access to the tools and resources needed to complete tasks in the field. Agencies should learn what mobile methods work best for citizens, ensure all citizen services are mobile-friendly and use the mobile platform for sharing information with the public and gathering incident reports and sentiments. By building mobile-friendly infrastructure and processes, like municipal Wi-Fi hotspots, the government (and its services) can be constantly connected to its citizens and businesses.

Governments must find ways to integrate, share and use the large amounts of data and analytics it collects. By aggregating citizen-driven data from precinct-level or agency-specific databases and data collected by systems already in place, the government can increase responsiveness, target areas in need and make better short-term decisions and long-term plans. Opening data to researchers, the private sector and citizens can also spark innovation across industries.

Better customer experience has a ripple effect through government, improving the efficacy of legislation, compliance, engagement and the effectiveness of government offices. This means making processes such as applying for healthcare, registering a car or paying taxes easier and available with highly functioning user-friendly websites.  Such improvements in  communication and digital customer service, will save citizens’ time, increase the use of government services and reduce agencies’ workloads….(More)”

Urban Informatics

Curated on Posted on by Stefaan Verhulst

Special issue of Data Engineering: “Most data related to people and the built world originates in urban settings. There is increasing demand to capture and exploit this data to support efforts in areas such as Smart Cities, City Science and Intelligent Transportation Systems. Urban informatics deals with the collection, organization, dissemination and analysis of urban information used in such applications. However, the dramatic growth in the volume of this urban data creates challenges for existing data-management and analysis techniques. The collected data is also increasingly diverse, with a wide variety of sensor, GIS, imagery and graph data arising in cities. To address these challenges, urban informatics requires development of advanced data-management approaches, analysis methods, and visualization techniques. It also provides an opportunity to confront the “Variety” axis of Big Data head on. The contributions in this issue cross the spectrum of urban information, from its origin, to archiving and retrieval, to analysis and visualization. …

Collaborative Sensing for Urban Transportation (By Sergio Ilarri, et al)

Open Civic Data: Of the People, For the People, By the People (by Arnaud Sahuguet, et al, The GovLab)

Plenario: An Open Data Discovery and Exploration Platform for Urban Science (by Charlie Catlett et al)

Riding from Urban Data to Insight Using New York City Taxis (by Juliana Freire et al)…(More)”

 

Unpacking Civic Tech – Inside and Outside of Government

Curated on Posted on by Stefaan Verhulst

David Moore at Participatory Politics Foundation: “…I’ll argue it’s important to unpack the big-tent term “civic tech” to at least five major component areas, overlapping in practice & flexible of course – in order to more clearly understand what we have and what we need:

  • Responsive & efficient city services (e.g., SeeClickFix)
  • Open data portals & open government data publishing / visualization (Socrata, OpenGov.com)
  • Engagement platforms for government entities (Mindmixer aka Sidewalk)
  • Community-focused organizing services (Change, NextDoor, Brigade- these could validly be split, as NextDoor is of course place-based IRL)
  • Geo-based services & open mapping data (e.g.. Civic Insight)

More precisely, instead of “civic tech”, the term #GovTech can be productively applied to companies whose primary business model is vending to government entities – some #govtech is #opendata, some is civic #engagement, and that’s healthy & brilliant. But it doesn’t make sense to me to conflate as “civic tech” both government software vendors and the open-data work of good-government watchdogs. Another framework for understanding the inside / outside relationship to government, in company incorporation strategies & priorities, is broadly as follows:

  • tech entirely-outside government (such as OpenCongress or OpenStates);
  • tech mostly-outside government, where some elected officials volunteer to participate (such as AskThem, Councilmatic, DemocracyOS, or Change Decision Makers);
  • tech mostly-inside government, paid-for-by-government (such as Mindmixer or SpeakUp or OpenTownHall) where elected officials or gov’t staff sets the priorities, with the strong expectation of an official response;
  • deep legacy tech inside government, the enterprise vendors of closed-off CRM software to Congressional offices (including major defense contractors!).

These are the websites up and running today in the civic tech ecosystem – surveying them, I see there’s a lot of work still to do on developing advanced metrics towards thicker civic engagement. Towards evaluating whether the existing tools are having the impact we hope and expect them to at their level of capitalization, and to better contextualize the role of very-small non-profit alternatives….

One question to study is whether the highest-capitalized U.S. civic tech companies (Change, NextDoor, Mindmixer, Socrata, possibly Brigade) – which also generally have most users – are meeting ROI on continual engagement within communities.

  • If it’s a priority metric for users of a service to attend a community meeting, for example, are NextDoor or Mindmixer having expected impact?
  • How about metrics on return participation, joining an advocacy group, attending a district meeting with their U.S. reps, organizing peer-to-peer with neighbors?
  • How about writing or annotating their own legislation at the city level, introducing it for an official hearing, and moving it up the chain of government to state and even federal levels for consideration? What actual new popular public policies or systemic reforms are being carefully, collaboratively passed?
  • Do less-capitalized, community-based non-profits (AskThem, 596 Acres, OpenPlans’ much-missed Shareabouts, CKAN data portals, LittleSis, BeNeighbors, PBNYC tools) – with less scale, but with more open-source, open-data tools that can be remixed – improve on the tough metric of ROI on continual engagement or research-impact in the news?…(More)

Disruptive Technology that Could Transform Government-Citizen Relationships

Curated on Posted on by Stefaan Verhulst

David Raths at GovTech: “William Gibson, the science fiction writer who coined the term “cyberspace,” once said: “The future is already here — it’s just not very evenly distributed.” That may be exactly the way to look at the selection of disruptive technologies we have chosen to highlight in eight critical areas of government, ranging from public safety to health to transportation. ….

PUBLIC SAFETY: WEARABLE TECH IS TRANSFORMING EMERGENCY RESPONSE

The wearable technology market is expected to grow from $20 billion in 2015 to almost $70 billion in 2025, according to research firm IDTechEx. As commercial applications bloom, more will find their way into the public sector and emergency response.

This year has seen an increase in the number of police departments using body cameras. And already under development are wireless devices that monitor a responder’s breathing, heart rate and blood pressure, as well as potentially harmful environmental conditions, and relay concerns back to incident command.

But rather than sitting back and waiting for the market to develop, the U.S. Department of Homeland Security is determined to spur innovation in the field. DHS’ research and development arm is funding a startup accelerator program called Emerge managed by the Center for Innovative Technology (CIT), a Virginia-based nonprofit. Two accelerators, in Texas and Illinois, will work with 10 to 15 startups this year to develop wearable products and adopt them for first responder use….

HEALTH & HUMAN SERVICES: ‘HOT-SPOTTING’ FOR POPULATION HEALTH MANAGEMENT

A hot health-care trend is population health management: using data to improve health at a community level as well as an individual level. The growth in sophistication of GIS tools has allowed public health researchers to more clearly identify and start addressing health resource disparities.

Dr. Jeffrey Brenner, a Camden, N.J.-based physician, uses data gathered in a health information exchange (HIE) to target high-cost individuals. The Camden Coalition of Healthcare Providers uses the HIE data to identify high-cost “hot spots” — high-rise buildings where a large number of hospital emergency room “super users” live. By identifying and working with these individuals on patient-centered care coordination issues, the coalition has been able to reduce emergency room use and in-patient stays….

PARKS & RECREATION: TRACKING TREES FOR A BETTER FUTURE

A combination of advances in mobile data collection systems and geocoding lets natural resources and parks agencies be more proactive about collecting tree data, managing urban forests and quantifying their value, as forests become increasingly important resources in an era of climate change.

Philadelphia Parks and Recreation has added approximately 2 million trees to its database in the past few years. It plans to create a digital management system for all of them. Los Angeles City Parks uses the Davey Tree Expert Co.’s Web-based TreeKeeper management software to manage existing tree inventories and administer work orders. The department can also more easily look at species balance to manage against pests, disease and drought….

CORRECTIONS: VIDEO-BASED TOOLS TRANSFORM PRISONS AND JAILS

Videoconferencing is disrupting business as usual in U.S. jails and prisons in two ways: One is the rising use of telemedicine to reduce inmate health-care costs and to increase access to certain types of care for prisoners. The other is video visitation between inmates and families.

A March 2015 report by Southern California Public Radio noted that the federal court-appointed receiver overseeing inmate health care in California is reviewing telemedicine capabilities to reduce costly overtime billing by physicians and nurses at prisons. In one year, overtime has more than doubled for this branch of corrections, from more than $12 million to nearly $30 million….

FINANCE & BUDGETING: DATA PORTALS OFFER TRANSPARENCY AT UNPRECEDENTED LEVELS

The transparency and open data movements have hit the government finance sector in a big way and promise to be an area of innovation in the years ahead.

A partnership between Ohio Treasurer Josh Mandel and the finance visualization startup OpenGov will result in one of the most sweeping statewide transparency efforts to date.

The initiative offers 3,900-plus local governments — from townships, cities and counties to school districts and more — a chance to place revenues and expenditures online free of charge through the state’s budget transparency site OhioCheckbook.com. Citizens will be able to track local government revenues and expenditures via interactive graphs that illustrate not only a bird’s-eye view of a budget, but also the granular details of check-by-check spending….

DMV: DRIVERS’ LICENSES: THERE WILL SOON BE AN APP FOR THAT

The laminated driver’s license you keep in your wallet may eventually give way to an app on your smartphone, and that change may have wider significance for how citizens interact digitally with their government. Legislatures in at least three states have seen bills introduced authorizing their transportation departments to begin piloting digital drivers’ licenses…..

TRANSPORTATION & MASS TRANSIT: BIG BREAKTHROUGHS ARE JUST AROUND THE CORNER

Nothing is likely to be more disruptive to transportation, mass transit and urban planning than the double whammy of connected vehicle technology and autonomous vehicles.
The U.S. Department of Transportation expects great things from the connected vehicles of the future ­— and that future may be just around the corner. Vehicle-to-infrastructure communication capabilities and anonymous information from passengers’ wireless devices relayed through dedicated short-range connections could provide transportation agencies with improved traffic, transit and parking data, making it easier to manage transportation systems and improve traffic safety….. (More)”

The Art of Changing a City

Curated on Posted on by Stefaan Verhulst

Antanas Mockus in the New York Times: “Between 1995 and 2003, I served two terms as mayor of Bogotá. Like most cities in the world, Colombia’s capital had a great many problems that needed fixing and few people believed they could be fixed.

As a professor of philosophy, I had little patience with conventional wisdom. When I was threatened by the leftist guerrilla group known as FARC, as hundreds of Colombian mayors were, I decided to wear a bulletproof vest. But mine had a hole cut in the shape of a heart over my chest. I wore that symbol of confidence, or defiance, for nine months.

Here’s what I learned: People respond to humor and playfulness from politicians. It’s the most powerful tool for change we have.

Bogotá’s traffic was chaotic and dangerous when I came to office. We decided the city needed a radical new approach to traffic safety. Among various strategies, we printed and distributed hundreds of thousands of “citizens’ cards,” which had a thumbs-up image on one side to flash at courteous drivers, and a thumbs-down on the other to express disapproval. Within a decade, traffic fatalities fell by more than half.

Another initiative in a small area of the city was to replace corrupt traffic police officers with mime artists. The idea was that instead of cops handing out tickets and pocketing fines, these performers would “police” drivers’ behavior by communicating with mime — for instance, pretending to be hurt or offended when a vehicle ignored the pedestrian right of way in a crosswalk. Could this system, which boiled down to publicly signaled approval or disapproval, really work?

We had plenty of skeptics. At a news conference, a journalist asked, “Can the mimes serve traffic fines?” That is legally impermissible, I answered. “Then it won’t work,” he declared.

But change is possible. People began to obey traffic signals and, for the first time, they respected crosswalks. Within months, I was able to dissolve the old, corrupt transit police force of about 1,800 officers, arranging with the national police service to replace them.

….

This illustrates another lesson we learned. It helps to develop short, pleasing experiences for people that generate stories of delightful surprise, moments of mutual admiration among citizens and the welcome challenge of understanding something new. But then you need to consolidate those stories with good statistical results obtained through cold, rational measurement. That creates a virtuous cycle, so that congenial new experiences lead to statistically documented improvements, and the documentation raises expectations for more welcome change.

The art of politics is a curious business. It combines, as no other profession or occupation does, rigorous reasoning, sincere emotions and extroverted body language, with what are sometimes painfully cold, slow and planned strategic interactions. It is about leading, but not directing: What people love most is when you write on the blackboard a risky first half of a sentence and then recognize their freedom to write the other half.

My main theoretical and practical concern has been how to use the force of social and moral regulation to obtain the rule of law. This entailed a fundamental respect for human lives, expressed in the dictum “Life is sacred.” My purpose was to create a cosmopolitan culture of citizenship in which expressions like “crimes against humanity” would find a precise operational meaning….(More)”

Local Governments Need Financial Transparency Tools

Curated on Posted on by Stefaan Verhulst

Cities of the Future: “Comprehensive financial transparency — allowing anyone to look up the allocation of budgets, expenses by department, and even the ledger of each individual expense as it happens — can help local governments restore residents’ confidence, help manage the budget efficiently and make more informed decisions for new projects and money allocation.

A few weeks ago, we had municipal elections in Spain. Many local governments changed hands and the new administrations had to review the current budgets, see where money was being spent and, on occasion, discovered expenses they were not expecting.

As costs rise and cities find it more difficult to provide the same services without raising taxes, citizens among others are demanding full disclosure of income and expenses.

Tools such as OpenGov platform are helping cities accomplish that goal…Earlier this year the city of Beaufort (pop. 13,000), South Carolina’s second oldest city known for its historic charm and moss-laden oak trees, decided to implement OpenGov. It rolled out the platform to the public last February, becoming the first city in the State to provide the public with in-depth, comprehensive financial data (spanning five budget years).

The reception by the city council and residents was extremely positive. Residents can now look up where their tax money goes down to itemized expenses. They can also see up-to-date charts of every part of the budget, how it is being spent, and what remains to be used. City council members can monitor the administration’s performance and ask informed questions at town meetings about the budget use, right down to the smallest expenses….

Many cities are now implementing open data tools to share information on different aspects of city services, such as transit information, energy use, water management, etc. But those tools are difficult to use and do not provide comprehensive financial information about the use of public money. …(More)”