Re-thinking Public Innovation, Beyond Innovation in Government

Curated on Posted on by Stefaan Verhulst

Jocelyne Bourgon at Dubai Policy Review: “The situation faced by public servants and public sector leaders today may not be more challenging in absolute terms than in previous generations, but it is certainly different. The problems societies face today stem from a world characterised by increasing complexity, hyper-connectivity and a high level of uncertainty. In this context, the public sector’s role in developing innovative solutions is critical. Despite the need for public innovation, public servants (when asked to discuss the challenges they face in New Synthesis1 labs and workshops) tend to present a narrow perspective, rarely going beyond the boundary of their respective units. While recent public sector reforms have encouraged a drive for efficiency and productivity, they have also generated a narrow and sometimes distorted view of the scale of the role of government in society. Ideas and principles matter. The way one thinks has a direct impact on the solutions that will be found and the results that will be achieved. Innovation in government has received much attention over the years. For the most part, the focus has been introspective, giving special attention to the modernisation of public sector systems and practices as well as the service delivery functions of government. The focus of attention in these conversations is on innovation in government and as a result may have missed the most important contributions of government to public innovation….

I define public innovation as “innovative solutions serving a public purpose that require the use of public means”9. What distinguishes public innovation from social innovation is the intimate link to government actions and the use of instruments of the State10. From this perspective, far from being risk averse, the State is the ultimate risk taker in society. Government takes risks on a scale that no other sector or agent in society could take on and intervenes in areas where the forces of the market or the capacity of civil society would be unable to go. This broader perspective reveals some of the distinctive characteristics of public innovation….(More)”

Re-imagining “Action Research” as a Tool for Social Innovation and Public Entrepreneurship

Curated on Posted on by Stefaan Verhulst

Stefaan G. Verhulst at The GovLab: “We live in challenging times. From climate change to economic inequality and forced migration, the difficulties confronting decision-makers are unprecedented in their variety, as well as in their complexity and urgency. Our standard policy toolkit seems stale and ineffective while existing governance institutions are increasingly outdated and distrusted.

To tackle today’s challenges, we need not only new solutions but new ways of arriving at solutions. In particular, we need fresh research methodologies that can provide actionable insights on 21st century conditions. Such methodologies would allow us to redesign how decisions are made, how public services are offered, and how complex problems are solved around the world. 

Rethinking research is a vast project, with multiple components. This new essay focuses on one particular area of research: action research. In the essay, I first explain what we mean by action research, and also explore some of its potential. I subsequently argue that, despite that potential, action research is often limited as a method because it remains embedded in past methodologies; I attempt to update both its theory and practice for the 21st century.

Although this article represents only a beginning, my broader goal is to re-imagine the role of action research for social innovation, and to develop an agenda that could provide for what Amar Bhide calls “practical knowledge” at all levels of decision making in a systematic, sustainable, and responsible manner.  (Full Essay Here).”

Astroturfing Is Bad But It's Not the Whole Problem

Curated on Posted on by Stefaan Verhulst

Beth Noveck at NextGov: “In November 2019, Securities and Exchange Commission Chairman Jay Clayton boasted that draft regulations requiring proxy advisors to run their recommendations past the companies they are evaluating before giving that advice to their clients received dozens of letters of support from ordinary Americans. But the letters he cited turned out to be fakes, sent by corporate advocacy groups and signed with the names of people who never saw the comments or who do not exist at all.

When interest groups manufacture the appearance that comments come from the “ordinary public,” it’s known as astroturfing. The practice is the subject of today’s House Committee on Financial Services Subcommittee on Oversight and Investigations hearing, entitled “Fake It till They Make It: How Bad Actors Use Astroturfing to Manipulate Regulators, Disenfranchise Consumers, and Subvert the Rulemaking Process.” 

Of course, commissioners who cherry-pick from among the public comments looking for the information to prove themselves right should be called out and it is tempting to use the occasion to embarrass those who do, especially when they are from the other party. But focusing on astroturfing distracts attention away from the more salient and urgent problem: the failure to obtain the best possible evidence by creating effective public participation opportunities in federal rulemaking. 

Thousands of federal regulations are enacted every year that touch every aspect of our lives, and under the 1946 Administrative Procedure Act, the public has a right to participate.

Participation in rulemaking advances both the legitimacy and the quality of regulations by enabling agencies—and the congressional committees that oversee them—to obtain information from a wider audience of stakeholders, interest groups, businesses, nonprofits, academics and interested individuals. Participation also provides a check on the rulemaking process, helping to ensure public scrutiny.

But the shift over the last two decades to a digital process, where people submit comments via regulations.gov has made commenting easier yet also inadvertently opened the floodgates to voluminous, duplicative and, yes, even “fake” comments, making it harder for agencies to extract the information needed to inform the rulemaking process.

Although many agencies receive only a handful of comments, some receive voluminous responses, thanks to this ease of digital commenting. In 2017, when the Federal Communications Commission sought to repeal an earlier Obama-era rule requiring internet service providers to observe net neutrality, the agency received 22 million comments in response. 

There is a remedy. Tools have evolved to make quick work of large data stores….(More)”. See also https://congress.crowd.law/

Under the Influence: Putting Peer Pressure to Work

Curated on Posted on by Stefaan Verhulst

Book by Robert H. Frank: “Psychologists have long understood that social environments profoundly shape our behavior, sometimes for the better, often for the worse. But social influence is a two-way street—our environments are themselves products of our behavior. Under the Influence explains how to unlock the latent power of social context. It reveals how our environments encourage smoking, bullying, tax cheating, sexual predation, problem drinking, and wasteful energy use. We are building bigger houses, driving heavier cars, and engaging in a host of other activities that threaten the planet—mainly because that’s what friends and neighbors do.

In the wake of the hottest years on record, only robust measures to curb greenhouse gases promise relief from more frequent and intense storms, droughts, flooding, wildfires, and famines. Robert Frank describes how the strongest predictor of our willingness to support climate-friendly policies, install solar panels, or buy an electric car is the number of people we know who have already done so. In the face of stakes that could not be higher, the book explains how we could redirect trillions of dollars annually in support of carbon-free energy sources, all without requiring painful sacrifices from anyone….(More)”.

An Internet for the People: The Politics and Promise of craigslist

Curated on Posted on by Stefaan Verhulst

Book by Jessa Lingel: “Begun by Craig Newmark as an e-mail to some friends about cool events happening around San Francisco, craigslist is now the leading classifieds service on the planet. It is also a throwback to the early internet. The website has barely seen an upgrade since it launched in 1996. There are no banner ads. The company doesn’t profit off your data. An Internet for the People explores how people use craigslist to buy and sell, find work, and find love—and reveals why craigslist is becoming a lonely outpost in an increasingly corporatized web.

Drawing on interviews with craigslist insiders and ordinary users, Jessa Lingel looks at the site’s history and values, showing how it has mostly stayed the same while the web around it has become more commercial and far less open. She examines craigslist’s legal history, describing the company’s courtroom battles over issues of freedom of expression and data privacy, and explains the importance of locality in the social relationships fostered by the site. More than an online garage sale, job board, or dating site, craigslist holds vital lessons for the rest of the web. It is a website that values user privacy over profits, ease of use over slick design, and an ethos of the early web that might just hold the key to a more open, transparent, and democratic internet….(More)”.

Assessing the Returns on Investment in Data Openness and Transparency

Curated on Posted on by Stefaan Verhulst

Paper by Megumi Kubota and Albert Zeufack: “This paper investigates the potential benefits for a country from investing in data transparency. The paper shows that increased data transparency can bring substantive returns in lower costs of external borrowing.

This result is obtained by estimating the impact of public data transparency on sovereign spreads conditional on the country’s level of institutional quality and public and external debt. While improving data transparency alone reduces the external borrowing costs for a country, the return is much higher when combined with stronger institutional quality and lower public and external debt. Similarly, the returns on investing in data transparency are higher when a country’s integration to the global economy deepens, as captured by trade and financial openness.

Estimation of an instrumental variable regression shows that Sub-Saharan African countries could have saved up to 14.5 basis points in sovereign bond spreads and decreased their external debt burden by US$405.4 million (0.02 percent of gross domestic product) in 2018, if their average level of data transparency was that of a country in the top quartile of the upper-middle-income country category. At the country level, Angola could have reduced its external debt burden by around US$73.6 million….(More)”.

Nudge and the European Union

Curated on Posted on by Stefaan Verhulst

Chapter by Alberto Alemanno: “Europe has largely been absent from the US-dominated debate surrounding the introduction of nudge-type interventions in policy-making. Yet the European Union and some of its Member States are exploring the possibility of informing their policy action with behavioural insights. While a great deal of academic attention is currently been paid to the philosophical, ethical and other abstract implications of behavioural-informed regulation, such as those concerning autonomy, dignity and moral development, this chapter charts and systematizes the incipient European Nudge discourse.

Besides a few isolated initiatives displaying some behavioural considerations (e.g. consumer rights, revised tobacco products directive, sporadic behavioural remedies in competition law), the EU – similarly to its own Member States – has not yet shown a general commitment to systematically integrate behavioural insights into policy-making. Given the potential of this innovative regulatory approach to attain effective, low-cost and choice-preserving policies, such a stance seems surprising, especially when measured against growing citizen mistrust towards EU policy action. At a time in which some EU countries are calling for a repatriation of powers and the European Commission promises to redefine – in the framework of its Better Regulation agenda – the relationships between the Union and its citizens, nudging might provide a promising way forward. In the aftermath of the Brexit vote, this promise has not only been shared by the 27 remaining Member State but also represents one of their major priorities . Yet with promises come challenges too.

The chapter proceeds as follows. Section 2 sets the scene by discussing the growing appeal of nudging among policymakers within and across Europe. Section 3 introduces the notion of behavioural policymaking and contrasts it with that of nudging. Section 4 describes the early and rather timid attempts at integrating behavioural insights into EU policymaking and identifies some domestic experiences. Section 5 discusses the institutional and methodological efforts undertaken by the EU and some of its member states to embrace behavioural policymaking. In turn, section 6 discusses the major difficulties of integrating behavioural insights into EU policymaking and offers some concluding remarks….(More)”

News as Surveillance

Curated on Posted on by Stefaan Verhulst

Paper by Erin Carroll: “As inhabitants of the Information Age, we are increasingly aware of the amount and kind of data that technology platforms collect on us. Far less publicized, however, is how much data news organizations collect on us as we read the news online and how they allow third parties to collect that personal data as well. A handful of studies by computer scientists reveal that, as a group, news websites are among the Internet’s worst offenders when it comes to tracking their visitors.

On the one hand, this surveillance is unsurprising. It is capitalism at work. The press’s business model has long been advertising-based. Yet, today this business model raises particular First Amendment concerns. The press, a named beneficiary of the First Amendment and a First Amendment institution, is gathering user reading history. This is a violation of what legal scholars call “intellectual privacy”—a right foundational to our First Amendment free speech rights.

And because of the perpetrator, this surveillance has the potential to cause far-reaching harms. Not only does it injure the individual reader or citizen, it injures society. News consumption helps each of us engage in the democratic process. It is, in fact, practically a prerequisite to our participation. Moreover, for an institution whose success is dependent on its readers’ trust, one that checks abuses of power, this surveillance seems like a special brand of betrayal.

Rather than an attack on journalists or journalism, this Essay is an attack on a particular press business model. It is also a call to grapple with it before the press faces greater public backlash. Originally given as the keynote for the Washburn Law Journal’s symposium, The Future of Cyber Speech, Media, and Privacy, this Essay argues for transforming and diversifying press business models and offers up other suggestions for minimizing the use of news as surveillance…(More)”.

Change of heart: how algorithms could revolutionise organ donations

Curated on Posted on by Stefaan Verhulst

Tej Kohli at TheNewEconomy: “Artificial intelligence (AI) and biotechnology are both on an exponential growth trajectory, with the potential to improve how we experience our lives and even to extend life itself. But few have considered how these two frontier technologies could be brought together symbiotically to tackle global health and environmental challenges…

For example, combination technologies could tackle a global health issue such as organ donation. According to the World Health Organisation, an average of around 100,800 solid organ transplants were performed each year as of 2008. Yet, in the US, there are nearly 113,000 people waiting for a life-saving organ transplant, while thousands of good organs are discarded each year. For years, those in need of a kidney transplant had limited options: they either had to find a willing and biologically viable living donor, or wait for a viable deceased donor to show up in their local hospital.

But with enough patients and willing donors, big data and AI make it possible to facilitate far more matches than this one-to-one system allows, through a system of paired kidney donation. Patients can now procure a donor who is not a biological fit and still receive a kidney, because AI can match donors to recipients across a massive array of patient-donor relationships. In fact, a single person who steps forward to donate a kidney – to a loved one or even to a stranger – can set off a domino effect that saves dozens of lives by resolving the missing link in a long chain of pairings….

The moral and ethical implications of today’s frontier technologies are far-reaching. Fundamental questions have not been adequately addressed. How will algorithms weigh the needs of poor and wealthy patients? Should a donor organ be sent to a distant patient – potentially one in a different country – with a low rejection risk or to a nearby patient whose rejection risk is only slightly higher?

These are important questions, but I believe we should get combination technologies up and working, and then decide on the appropriate controls. The matching power of AI means that eight lives could be saved by just one deceased organ donor; innovations in biotechnology could ensure that organs are never wasted. The faster these technologies advance, the more lives we can save…(More)”.

Imagining the Next Decade of Behavioral Science

Curated on Posted on by Stefaan Verhulst

Evan Nesterak at the Behavioral Scientist: “If you asked Richard Thaler in 2010, what he thought would become of the then very new field of behavioral science over the next decade, he would have been wrong, at least for the most part. Could he have predicted the expansion of behavioral economics research? Probably. The Nobel Prize? Maybe. The nearly 300 and counting behavioral teams in governments, businesses, and other organizations around the world? Not a chance. 

When we asked him a year and a half ago to sum up the 10 years since the publication of Nudge, he replied “Am I too old to just say OMG? … [Cass Sunstein and I] would never have anticipated one “nudge unit” much less 200….Every once in a while, one of us will send the other an email that amounts to just ‘wow.’”

As we closed last year (and the last decade), we put out a call to help us imagine the next decade of behavioral science. We asked you to share your hopes and fears, predictions and warnings, open questions and big ideas. 

We received over 120 submissions from behavioral scientists around the world. We picked the most thought-provoking submissions and curated them below.

We’ve organized the responses into three sections. The first section, Promises and Pitfalls, houses the responses about the field as whole—its identity, purpose, values. In that section, you’ll find authors challenging the field to be bolder. You’ll also find ideas to unite the field, which in its growth has felt for some like the “Wild West.” Ethical concerns are also top of mind. “Behavioral science has confronted ethical dilemmas before … but never before has the essence of the field been so squarely in the wheelhouse of corporate interests,” writes Phillip Goff.

In the second section, we’ve placed the ideas about specific domains. This includes “Technology: Nightmare or New Norm,” where Tania Ramos considers the possibility of a behaviorally optimized tech dystopia. In “The Future of Work,” Lazslo Bock imagines that well-timed, intelligent nudges will foster healthier company cultures, and Jon Jachomiwcz emphasizes the importance of passion in an economy increasingly dominated by A.I. In “Climate Change: Targeting Individuals and Systems” behavioral scientists grapple with how the field can pull its weight in this existential fight. You’ll also find sections on building better governments, health care at the digital frontier and final mile, and the next steps for education. 

The third and final section gets the most specific of all. Here you’ll find commentary on the opportunities (and obligations) for research and application. For instance, George Lowenstein suggests we pay more attention to attention—an increasingly scarce resource. Others, on the application side, ponder how behavioral science will influence the design of our neighborhoods and wonder what it will take to bring behavioral science into the courtroom. The section closes with ideas on the future of intervention design and ways we can continue to master our methods….(More)”.