Government Communications in a Digital Age


Book by Kim Murphy: “Just like political parties, governments must adapt to the demands of the digital sphere as their legitimacy is dependent on their ability to communicate decisions to citizens. However, despite abundant research into how the Internet is changing political communications, little is known about how governments use digital technologies to communicate with citizens. There is also little knowledge of how different political systems shape the use of technology in this respect. Therefore, from a comparative perspective this study examines how government organisations in Germany and Great Britain are using websites and social media to interact with citizens and the media on a daily basis. Its empirical approach involves a content analysis of government websites and social media pages and a social network analysis of Twitter networks. Its findings show that government ministries predominantly use websites and social media for one-way communication and that social media is supporting the personalisation of government communications….(More)”.

Developing Artificially Intelligent Justice


Paper by Richard M. Re and Alicia Solow-Niederman: “Artificial intelligence, or AI, promises to assist, modify, and replace human decision-making, including in court. AI already supports many aspects of how judges decide cases, and the prospect of “robot judges” suddenly seems plausible—even imminent. This Article argues that AI adjudication will profoundly affect the adjudicatory values held by legal actors as well as the public at large. The impact is likely to be greatest in areas, including criminal justice and appellate decision-making, where “equitable justice,” or discretionary moral judgment, is frequently considered paramount. By offering efficiency and at least an appearance of impartiality, AI adjudication will both foster and benefit from a turn toward “codified justice,” an adjudicatory paradigm that favors standardization above discretion. Further, AI adjudication will generate a range of concerns relating to its tendency to make the legal system more incomprehensible, data-based, alienating, and disillusioning. And potential responses, such as crafting a division of labor between human and AI adjudicators, each pose their own challenges. The single most promising response is for the government to play a greater role in structuring the emerging market for AI justice, but auspicious reform proposals would borrow several interrelated approaches. Similar dynamics will likely extend to other aspects of government, such that choices about how to incorporate AI in the judiciary will inform the future path of AI development more broadly….(More)”.

Public Entrepreneurship: How to train 21st century leaders


Beth Noveck at apolitical: “So how do we develop these better ways of working in government? How do we create a more effective public service?

Governments, universities and philanthropies are beginning to invest in training those inside and outside of government in new kinds of public entrepreneurial skills. They are also innovating in how they teach.

Canada has created a new Digital Academy to teach digital literacy to all 250,000 public servants. Among other approaches, they have created a 15 minute podcast series called bus rides to enable public servants to learn on their commute.

The better programs, like Canada’s, combine online and face-to-face methods. This is what Israel does in its Digital Leaders program. This nine-month program alternates between web- and live meetings as well as connecting learners to a global, online network of digital innovators.

Many countries have started to teach human-centred design to public servants, instructing officials in how to design services with, not simply for the public, as WeGov does in Brazil. in Chile, the UAI University has just begun teaching quantitative skills, offering three day intensives in data science for public servants.

The GovLab also offers a nifty, free online program called Solving Public Problems with Data.

The Public sector learning

To ensure that learning translates into practice, Australia’s BizLab Academy, turns students into teachers by using alumni of their human-centred design training as mentors for new students.

The Cities of Orlando and Sao Paulo go beyond training public servantsOrlando includes members of the public in its training program for city officials. Because they are learning to redesign services with citizens, the public participates in the training.

The Sao Paulo Abierta program uses citizens as trainers for the city’s public servants. Over 23,000 of them have studied with these lay trainers, who possess the innovation skills that are in short supply in government. In fact, public officials are prohibited from teaching in the program altogether.

Image from the ten recommendations for training public entrepreneurs. Read all the recommendations here. 

Recognising that it is not enough to train only a lone innovator or data scientist in a unit, governments are scaling their programs across the public sector.

Argentina’s LabGob has already trained 30,000 people since 2016 in its Design Academy for Public Policy with plans to expand. For every class taken, a public servant earns points, which are a prerequisite for promotions and pay raises in the Argentinian civil service.

Rather than going broad, some training programs are going deep by teaching sector-specific innovation skills. The NHS Digital Academy done in collaboration with Imperial College is a series of six online and four live sessions designed to produce leaders in health innovation.

Innovating in a bureaucracy

In my own work at the GovLab at New York University, we are helping public entrepreneurs take their public interest projects from idea to implementation using coaching, rather than training.

Training classes may be wonderful but leave people feeling abandoned when they return to their desks to face the challenge of innovating within a bureaucracy.

With hands-on mentoring from global leaders and peer-to-peer support, the GovLab Academycoaching programs try to ensure that public servants are getting the help they need to advance innovative projects.

Knowing what innovation skills to teach and how to teach them, however, should depend on asking people what they want. That’s why the Australia New Zealand School of Government is administering a survey asking these questions for public servants there….(More)”.

The Education Data Collaborative: A new kind of partnership.


About: “Whether we work within schools or as part of the broader ecosystem of parent-teacher associations, and philanthropic, nonprofit, and volunteer organizations, we need data to guide decisions about investing our time and resources.

This data is typically expensive to gather, often unvalidated (e.g. self-reported), and commonly available only to those who collect or report it. It can even be hard to ask for data when it’s not clear what’s available. At the same time, information – in the form of discrete research, report-card style PDFs, or static websites – is everywhere. The result is that many already resource-thin organizations that could be collaborating around strategies to help kids advance, spend a lot of time in isolation collecting and searching for data.

In the past decade, we’ve seen solid progress in addressing part of the problem: the emergence of connected longitudinal data systems (LDS). These warehouses and  linked databases contain data that can help us understand how students progress over time. No personally identifiable information (or PII) is shared, yet the data can reveal where interventions are most needed. Because these systems are typically designed for researchers and policy professionals, they are rarely accessible to the educators, parents, and partners – arts, sports, academic enrichment (e.g. STEM), mentoring, and family support programs – that play such important roles in helping young people learn and succeed…

“We need open tools for the ecosystem – parents, volunteers, non-profit organizations and the foundations and agencies that support them. These partners can realize significant benefit from the same kind of data policy makers and education leaders hold in their LDS.


That’s why we’re launching the Education Data Collaborative. Working together, we can build tools that help us use data to improve the design, efficacy, and impact of programs and interventions and find new  way to work with public education systems to achieve great things for kids. …Data collaboratives, data trusts, and other kinds of multi-sector data partnerships are among the most important civic innovations to emerge in the past decade….(More)”

Philanthropy’s Role


Jennifer Harris in Democracy. A Journal of Ideas: “…Today’s new ideas are just beginnings. Hence the need for philanthropic investment. One challenge is to get academics to work differently. In Hayek and Friedman’s day, creating beachheads at places like the University of Chicago and George Mason was necessary in part because the academy was fairly hostile to their ideas. Today’s situation is more one of distraction and benign neglect than outright hostility; the question is whether the most promising academics can reject pressures of over-specialization in favor of asking bigger questions, and can come to see themselves as part of a common project spanning relevant disciplines. Against this task, the role for philanthropy is less straightforward than financing a critical mass of endowed chairs at a couple of well-chosen universities.

Developing new ideas is only one front in this movement. If developing ideas is difficult, moving them in the world is more so, partly because it means contending with the power structures underpinning neoliberalism. Historians like Angus Burgin and Quinn Slobodian explain how neoliberalism’s rise was ultimately a marriage between libertarian intellectuals, big business, and white evangelicals. The amalgam that resulted was generous enough for each faction to take what suited their purposes and largely ignore the rest.

Upsetting this coalition will involve creating immediate stakes for what can often feel like abstract ideas. This is where social movement and grassroots organizing groups come in. Yet these groups are the first to admit, returning to Michael Shuman, that “Too little is being invested today in answering a fundamental question: What exactly are we organizing for? Many of our pat ‘answers’ are obsolete…. One unanswered question looming large, for example, is how to provide decent work to everyone without destroying our ecological base. Can anyone say, with confidence, what our economic program is?”

It’s not difficult to make out what these groups are against—consider the array of campaigns targeting the predatory behaviors of Wall Street or specific corporations. To the extent that campaigns do have affirmative aims, they tend to be for better minimums—the Fight for $15, for example, or paid sick days. To be sure, this is critical work and should continue. But these fights do not add up to, nor derive from, any coherent answer to neoliberalism.

Such is partly the nature of campaigning; outrage mobilizes. But at least part of the blame also falls on philanthropy—the foundations that tend to invest most heavily in economic and social justice work tend to support specific campaigns. There is too little focus on building power, and too little focus on ideas.

Arguably the lack of focus on ideas also partly stems from the fact that it has traditionally not been seen as the competency of these groups to be the idea generators. But that seems increasingly less true: The current push for reparations probably would not be mainstream if not for the Movement for Black Lives, just as teachers strikes in Oklahoma, West Virginia, and elsewhere are breathing new life into the labor movement.

There is much to learn from the wisdom of angry crowds in America today, it seems. And philanthropy is well situated to help bring about a new set of relationships linking organizers and activists and academics. Through thoughtful funding of post-graduate career paths, it might even be possible to generate a new mold of organizer, who is some blend of the two. Take Ady Barkan, called the “most powerful activist in America.” Barkan studied social movements in college and law school, and went on to found Fed Up, a campaign premised on three insights: one, the Federal Reserve wields far more power over the economic well-being of the country than does any other single institution, including Congress; two, partly for that reason, monetary policy should be a topic of political discourse; three, the rules of the economy have sufficiently changed that it is possible to allow for much more expansionary monetary policy than most economists have advocated, without nearly the same risk of inflation. Affirmative, structural campaigns of this sort—ones that target key institutions of power and rewrite the rules over how the economy is managed—are possible.

But they are not easy. It is safe to assume they would be easier with less uniform opposition from the business community. There are rumblings of a new willingness to depart from the highly partisan, staunchly conservative activism business has adopted over the past four decades. The ultimate test of whether these rumblings amount to anything will likely center on business itself—specifically, on whether business is willing to dispense with one of neoliberalism’s most insidious ideas: shareholder primacy. There is an emerging policy agenda importantly grounded in the notion that “Corporations are creatures of public permission,” as economist Lenore Palladino has put it. And “The privileges granted to large corporations are just that—privileges—not rights, and they are granted by the government so that corporations can accomplish public purposes that otherwise would be hard to meet.”

Not least, any worthy successor to neoliberalism must involve a moral dimension. The most important periods of social and political struggle have always fought not just over who should have power, but over which ideas about morality should dominate. In the late twentieth century, as market logic pervaded more and more spheres of human life and became fused to moral arguments about freedom, markets assumed a moral force of their own. As this happened, other ideas about morality not tethered to markets receded. A course-correction may be brewing, though. “We ripped the market out of its moral and social context and let it operate purely by its own rules,” one prominent observer wrote recently. “We made the market its own priest and confessor.” Another put it this way: “The first thing we must recognize, is that economic justice is a moral issue. And economics can’t be separated from moral questions. It was never intended that way.”

The first quote belongs to conservative New York Times columnist David Brooks, and the second to Rev. William Barber II, leader of the Poor People’s Campaign—lending weight to the notion that some of the best arguments against market fundamentalism today are moral ones, and they are found on both the right and the left.

All of this adds up to a pretty different picture of philanthropy. We need foundations willing to try something different than issue-specific programs. We need to invest in institutions and individuals—academics, think tanks, movement actors, business leaders, moral and religious figures—willing to prioritize ideas over policy, and willing to see themselves as part of a common project….(More)”

The great ‘unnewsed’ struggle to participate fully in democracy


Polly Curtis in the Financial Times: “…We once believed in utopian dreams about how a digital world would challenge power structures, democratise information and put power into the hands of the audience. Twenty years ago, I even wrote a university dissertation on how the internet was going to re-democratise society.

Two decades on, power structures have certainly been disrupted, but that utopianism has now crashed into a different reality: a growing and largely unrecognised crisis of the “unnewsed” population. The idea of the unnewsed stems from the concept of the “unbanked”, people who are dispossessed of the structures of society that depend on having a bank account.

Not having news does the same for you in a democratic system. It is a global problem. In parts of the developing world the digital divide is defined by the cost of data, often splitting between rural and urban, and in some places male control of mobile phones exacerbates the disenfranchisement of women. Even in the affluent west, where data is cheap and there are more sim cards than people, that digital divide exists. In the US the concept of “news deserts”, communities with no daily local news outlet, is well established.

Last week, the Reuters Digital News Report, an annual survey of the digital news habits of 75,000 people in 38 countries, reported that 32 per cent now actively avoid the news — avoidance is up 6 percentage points overall and 11 points in the UK. When I dug into other data on news consumption, from the UK communications regulator Ofcom, I found that those who claim not to follow any news are younger, less educated, have lower incomes and are less likely to be in work than those who do. We don’t like to talk about it, but news habits are closely aligned to something that looks very like class. How people get their news explains some of this — and demonstrates the class divide in access to information.

Research by Oxford university’s Reuters Institute last year found that there is greater social inequality in news consumption online than offline. Whereas on average we all use the same number of news sources offline, those on the lower end of the socio-economic scale use significantly fewer sources online. Even the popular tabloids, with their tradition of campaigning news for mass audiences, now have higher social class readers online than in print. Instead of democratising information, there is a risk that the digital revolution is exacerbating gaps in news habits….(More)”.

Datafication, development and marginalised urban communities: an applied data justice framework


Paper by Richard Heeks et al: “The role of data within international development is rapidly expanding. However, the recency of this phenomenon means analysis has been lagging; particularly, analysis of broader impacts of real-world initiatives. Addressing this gap through a focus on data’s increasing presence in urban development, this paper makes two contributions. First – drawing from the emerging literature on ‘data justice’ – it presents an explicit, systematic and comprehensive new framework that can be used for analysis of datafication. Second, it applies the framework to four mapping initiatives in cities of the global South. These initiatives capture and visualise new data about marginalised communities: residents living in slums and other informal settlements about whom data has traditionally been lacking. Analysing across procedural, rights, instrumental and structural dimensions, it finds these initiatives deliver real incremental gains for their target communities. But it is external actors and wealthier communities that gain more; thus, increasing relative inequality….(More)”.

Political Corruption in a World in Transition


Book edited by Jonathan Mendilow and Éric Phélippeau: “This book argues that the mainstream definitions of corruption, and the key expectations they embed concerning the relationship between corruption, democracy, and the process of democratization, require reexamination. Even critics who did not consider stable institutions and legal clarity of veteran democracies as a cure-all, assumed that the process of widening the influence on government decision making and implementation allows non-elites to defend their interests, define the acceptable sources and uses of wealth, and demand government accountability. This had proved correct, especially insofar as ‘petty corruption’ is involved. But the assumption that corruption necessarily involves the evasion of democratic principles and a ‘market approach’ in which the corrupt seek to maximize profit does not exhaust the possible incentives for corruption, the types of behaviors involved (for obvious reasons, the tendency in the literature is to focus on bribery), or the range of situations that ‘permit’ corruption in democracies. In the effort to identify some of the problems that require recognition, and to offer a more exhaustive alternative, the chapters in this book focus on corruption in democratic settings (including NGOs and the United Nations which were largely so far ignored), while focusing mainly on behaviors other than bribery….(More)”.

The clinician crowdsourcing challenge: using participatory design to seed implementation strategies


Paper by Rebecca E. Stewart et al: “In healthcare settings, system and organization leaders often control the selection and design of implementation strategies even though frontline workers may have the most intimate understanding of the care delivery process, and factors that optimize and constrain evidence-based practice implementation within the local system. Innovation tournaments, a structured participatory design strategy to crowdsource ideas, are a promising approach to participatory design that may increase the effectiveness of implementation strategies by involving end users (i.e., clinicians). We utilized a system-wide innovation tournament to garner ideas from clinicians about how to enhance the use of evidence-based practices (EBPs) within a large public behavioral health system…(More)”

100 Radical Innovation Breakthroughs for the future


The Radical Innovation Breakthrough Inquirer for the European Commission: “This report provides insights on 100 emerging developments that may exert a strong impact on global value creation and offer important solutions to societal needs. We identified this set of emerging developments through a carefully designed procedure that combined machine learning algorithms and human evaluation. After successive waves of selection and refinement, the resulting 100 emerging topics were subjected to several assessment procedures, including expert consultation and analysis of related patents and publications.

Having analysed the potential importance of each of these innovations for Europe, their current maturity and the relative strength of Europe in related R&D, we can make some general policy recommendations that follow.

However, it is important to note that our recommendations are based on the extremes of the distributions, and thus not all RIBs are named under the recommendations. Yet, the totality of the set of Radical Innovation Breakthrough (RIBs) and Radical Societal Breakthrough (RSBs) descriptions and their recent progress directions constitute an important collection of intelligence material that can inform strategic planning in research an innovation policy, industry and enterprise policy, and local development policy….(More)”.