New study on eGovernment shows how Europe’s digital public services can do better

Curated on Posted on by Stefaan Verhulst

European Commission: “Today the European Commission published a new study, the eGovernment benchmark report 2018, which demonstrates that the availability and quality of online public services have improved in the EU. Overall there has been significant progress in respect to the efficient use of public information and services online, transparency of government authorities’ operations and users’ control of personal data, cross-border mobility and key enablers, such as the availability of electronic identity cards and other documents.

EU average scores on different eGov criteria such as user centricity, transparency and cross-border mobility

10 EU countries (Malta, Austria, Sweden, Finland, the Netherlands, Estonia, Lithuania, Latvia, Portugal, Denmark) and Norway are delivering high-quality digital services with a score above 75% on important events of daily life such as moving, finding a job, starting a business or studying. Estonia, Latvia and Lithuania are outperforming the rest of the countries in terms of digitisation of the public administrations and adoption of online public services....

Further efforts are notably needed in cross-border mobility and digital identification. So far only 6 EU countries have notified their eID means which enables their cross-border recognition….(More) (Report)”

The soft spot of hard code: blockchain technology, network governance and pitfalls of technological utopianism

Curated on Posted on by Stefaan Verhulst

Moritz Hutten at Global Networks: “The emerging blockchain technology is expected to contribute to the transformation of ownership, government services and global supply chains. By analysing a crisis that occurred with one of its frontrunners, Ethereum, in this article I explore the discrepancies between the purported governance of blockchains and the de facto control of them through expertise and reputation. Ethereum is also thought to exemplify libertarian techno‐utopianism.

When ‘The DAO’, a highly publicized but faulty crowd‐funded venture fund was deployed on the Ethereum blockchain, the techno‐utopianism was suspended, and developers fell back on strong network ties. Now that the blockchain technology is seeing an increasing uptake, I shall also seek to unearth broader implications of the blockchain for the proliferation or blockage of global finance and beyond. Contrasting claims about the disruptive nature of the technology, in this article I show that, by redeeming the positive utopia of ontic, individualized debt, blockchains reinforce our belief in a crisis‐ridden, financialized capitalism….(More)”.

Digital Technologies for Transparency in Public Investment: New Tools to Empower Citizens and Governments

Curated on Posted on by Stefaan Verhulst

Paper by Kahn, Theodore; Baron, Alejandro; Vieyra, Juan Cruz: Improving infrastructure and basic services is a central task in the region’s growth and development agenda. Despite the importance of private sector participation, governments will continue to play a defining role in planning, financing, executing, and overseeing key infrastructure projects and service delivery. This reality puts a premium on the efficient and transparent management of public investment, especially in light of the considerable technical, administrative, and political challenges and vulnerability to corruption and rent-seeking associated with large public works.

The recent spate of corruption scandals surrounding public procurement and infrastructure projects in the region underscores the urgency of this agenda. The emergence of new digital technologies offers powerful tools for governments and citizens in the region to improve the transparency and efficiency of public investment. This paper examines the challenges of building transparent public investment management systems, both conceptually and in the specific case of Latin America and the Caribbean, and highlights how a suite of new technological tools can improve the implementation of infrastructure projects and public services. The discussion is informed by the experience of the Inter-American Development Bank in designing and implementing the MapaInversiones platform. The paper concludes with several concrete policy recommendations for the region…. (More)”

Using Data to Raise the Voices of Working Americans

Curated on Posted on by Stefaan Verhulst

Ida Rademacher at the Aspen Institute: “…At the Aspen Institute Financial Security Program, we sense a growing need to ground these numbers in what people experience day-to-day. We’re inspired by projects like the Financial Diaries that helped create empathy for what the statistics mean. …the Diaries was a time-delimited project, and the insights we can gain from major banking institutions are somewhat limited in their ability to show the challenges of economically marginalized populations. That’s why we’ve recently launched a consumer insights initiative to develop and translate a more broadly sourced set of data that lifts the curtain on the financial lives of low- and moderate-income US consumers. What does it really mean to lack $400 when you need it? How do people cope? What are the aspirations and anxieties that fuel choices? Which strategies work and which fall flat? Our work exists to focus the dialogue about financial insecurity by keeping an ear to the ground and amplifying what we hear. Our ultimate goal: Inspire new solutions that react to reality, ones that can genuinely improve the financial well-being of many.

Our consumer insights initiative sees power in partnerships and collaboration. We’re building a big tent for a range of actors to query and share what their data says: private sector companies, public programs, and others who see unique angles into the financial lives of low- and moderate-income households. We are creating a new forum to lift up these firms serving consumers – and in doing so, we’re raising the voices of consumers themselves.

One example of this work is our Consumer Insights Collaborative (CIC), a group of nine leading non-profits from across the country. Each has a strong sense of challenges and opportunities on the ground because every day their work brings them face-to-face with a wide array of consumers, many of whom are low- and moderate-income families. And most already work independently to learn from their data. Take EARN and its Big Data on Small Savings project; the Financial Clinic’s insights series called Change Matters; Mission Asset Fund’s R&D Lab focused on human-centered design; and FII which uses data collection as part of its main service.

Through the CIC, they join forces to see more than any one nonprofit can on their own. Together CIC members articulate common questions and synthesize collective answers. In the coming months we will publish a first-of-its-kind report on a jointly posed question: What are the dimensions and drivers of short term financial stability?

An added bonus of partnerships like the CIC is the community of practice that naturally emerges. We believe that data scientists from all walks can, and indeed must, learn from each other to have the greatest impact. Our initiative especially encourages cooperative capacity-building around data security and privacy. We acknowledge that as access to information grows, so does the risk to consumers themselves. We endorse collaborative projects that value ethics, respect, and integrity as much as they value cross-organizational learning.

As our portfolio grows, we will invite an even broader network to engage. We’re already working with NEST Insights to draw on NEST’s extensive administrative data on retirement savings, with an aim to understand more about the long-term implications of non-traditional work and unstable household balance sheets on financial security….(More)”.

Crowdlaw: Collective Intelligence and Lawmaking

Curated on Posted on by Stefaan Verhulst

Paper by Beth Noveck in Analyse & Kritik: “To tackle the fast-moving challenges of our age, law and policymaking must become more flexible, evolutionary and agile. Thus, in this Essay we examine ‘crowdlaw’, namely how city councils at the local level and parliaments at the regional and national level are turning to technology to engage with citizens at every stage of the law and policymaking process.

As we hope to demonstrate, crowdlaw holds the promise of improving the quality and effectiveness of outcomes by enabling policymakers to interact with a broader public using methods designed to serve the needs of both institutions and individuals. crowdlaw is less a prescription for more deliberation to ensure greater procedural legitimacy by having better inputs into lawmaking processes than a practical demand for more collaborative approaches to problem-solving that yield better outputs, namely policies that achieve their intended aims. However, as we shall explore, the projects that most enhance the epistemic quality of lawmaking are those that are designed to meet the specific informational needs for that stage of problem-solving….(More)”,

Parliament and the people

Curated on Posted on by Stefaan Verhulst

Report by Rebecca Rumbul, Gemma Moulder, and Alex Parsons at MySociety: “The publication and dissemination of parliamentary information in developed countries has been shown to improve citizen engagement in governance and reduce the distance between the representative and the represented. While it is clear that these channels are being used, it is not clear how they are being used, or why some digital tools achieve greater reach or influence than others.

With the support of the Indigo Trust, mySociety has undertaken research to better understand how digital tools for parliamentary openness and engagement are operating in Sub-Saharan Africa, and how future tools can be better designed and targeted to achieve greater social impact. Read the executive summary of the report’s conclusions.

The report provides an analysis of the data and digital landscapes of four case study countries in Sub-Saharan Africa (Kenya, Nigeria, South Africa and Uganda), and interrogates how digital channels are being used in those countries to create and disseminate information on parliamentary activity. It examines the existing academic and practitioner literature in this field, compares and contrasts the landscape in each case study country, and provides a thematic overview of common and relevant factors in the operation of digital platforms for democratic engagement in parliamentary activity…(More)”.

Driven to safety — it’s time to pool our data

Curated on Posted on by Stefaan Verhulst

Kevin Guo at TechCrunch: “…Anyone with experience in the artificial intelligence space will tell you that quality and quantity of training data is one of the most important inputs in building real-world-functional AI. This is why today’s large technology companies continue to collect and keep detailed consumer data, despite recent public backlash. From search engines, to social media, to self driving cars, data — in some cases even more than the underlying technology itself — is what drives value in today’s technology companies.

It should be no surprise then that autonomous vehicle companies do not publicly share data, even in instances of deadly crashes. When it comes to autonomous vehicles, the public interest (making safe self-driving cars available as soon as possible) is clearly at odds with corporate interests (making as much money as possible on the technology).

We need to create industry and regulatory environments in which autonomous vehicle companies compete based upon the quality of their technology — not just upon their ability to spend hundreds of millions of dollars to collect and silo as much data as possible (yes, this is how much gathering this data costs). In today’s environment the inverse is true: autonomous car manufacturers are focusing on are gathering as many miles of data as possible, with the intention of feeding more information into their models than their competitors, all the while avoiding working together….

The complexity of this data is diverse, yet public — I am not suggesting that people hand over private, privileged data, but actively pool and combine what the cars are seeing. There’s a reason that many of the autonomous car companies are driving millions of virtual miles — they’re attempting to get as much active driving data as they can. Beyond the fact that they drove those miles, what truly makes that data something that they have to hoard? By sharing these miles, by seeing as much of the world in as much detail as possible, these companies can focus on making smarter, better autonomous vehicles and bring them to market faster.

If you’re reading this and thinking it’s deeply unfair, I encourage you to once again consider 40,000 people are preventably dying every year in America alone. If you are not compelled by the massive life-saving potential of the technology, consider that publicly licenseable self-driving data sets would accelerate innovation by removing a substantial portion of the capital barrier-to-entry in the space and increasing competition….(More)”

Blockchain systems are tracking food safety and origins

Curated on Posted on by Stefaan Verhulst

Nir Kshetri at The Conversation: “When a Chinese consumer buys a package labeled “Australian beef,” there’s only a 50-50 chance the meat inside is, in fact, Australian beef. It could just as easily contain rat, dog, horse or camel meat – or a mixture of them all. It’s gross and dangerous, but also costly.

Fraud in the global food industry is a multi-billion-dollar problem that has lingered for years, duping consumers and even making them ill. Food manufacturers around the world are concerned – as many as 39 percent of them are worried that their products could be easily counterfeited, and 40 percent say food fraud is hard to detect.

In researching blockchain for more than three years, I have become convinced that this technology’s potential to prevent fraud and strengthen security could fight agricultural fraud and improve food safety. Many companies agree, and are already running various tests, including tracking wine from grape to bottle and even following individual coffee beans through international trade.

Tracing food items

An early trial of a blockchain system to track food from farm to consumer was in 2016, when Walmart collected information about pork being raised in China, where consumers are rightly skeptical about sellers’ claims of what their food is and where it’s from. Employees at a pork farm scanned images of farm inspection reports and livestock health certificates, storing them in a secure online database where the records could not be deleted or modified – only added to.

As the animals moved from farm to slaughter to processing, packaging and then to stores, the drivers of the freight trucks played a key role. At each step, they would collect documents detailing the shipment, storage temperature and other inspections and safety reports, and official stamps as authorities reviewed them – just as they did normally. In Walmart’s test, however, the drivers would photograph those documents and upload them to the blockchain-based database. The company controlled the computers running the database, but government agencies’ systems could also be involved, to further ensure data integrity.

As the pork was packaged for sale, a sticker was put on each container, displaying a smartphone-readable code that would link to that meat’s record on the blockchain. Consumers could scan the code right in the store and assure themselves that they were buying exactly what they thought they were. More recent advances in the technology of the stickers themselves have made them more secure and counterfeit–resistant.

Walmart did similar tests on mangoes imported to the U.S. from Latin America. The company found that it took only 2.2 seconds for consumers to find out an individual fruit’s weight, variety, growing location, time it was harvested, date it passed through U.S. customs, when and where it was sliced, which cold-storage facility the sliced mango was held in and for how long it waited before being delivered to a store….(More)”.

Public Attitudes Toward Computer Algorithms

Curated on Posted on by Stefaan Verhulst

Aaron Smith at the Pew Research Center: “Algorithms are all around us, utilizing massive stores of data and complex analytics to make decisions with often significant impacts on humans. They recommend books and movies for us to read and watch, surface news stories they think we might find relevant, estimate the likelihood that a tumor is cancerous and predict whether someone might be a criminal or a worthwhile credit risk. But despite the growing presence of algorithms in many aspects of daily life, a Pew Research Center survey of U.S. adults finds that the public is frequently skeptical of these tools when used in various real-life situations.

This skepticism spans several dimensions. At a broad level, 58% of Americans feel that computer programs will always reflect some level of human bias – although 40% think these programs can be designed in a way that is bias-free. And in various contexts, the public worries that these tools might violate privacy, fail to capture the nuance of complex situations, or simply put the people they are evaluating in an unfair situation. Public perceptions of algorithmic decision-making are also often highly contextual. The survey shows that otherwise similar technologies can be viewed with support or suspicion depending on the circumstances or on the tasks they are assigned to do….

The following are among the major findings.

The public expresses broad concerns about the fairness and acceptability of using computers for decision-making in situations with important real-world consequences

Majorities of Americans find it unacceptable to use algorithms to make decisions with real-world consequences for humans

By and large, the public views these examples of algorithmic decision-making as unfair to the people the computer-based systems are evaluating. Most notably, only around one-third of Americans think that the video job interview and personal finance score algorithms would be fair to job applicants and consumers. When asked directly whether they think the use of these algorithms is acceptable, a majority of the public says that they are not acceptable. Two-thirds of Americans (68%) find the personal finance score algorithm unacceptable, and 67% say the computer-aided video job analysis algorithm is unacceptable….

Attitudes toward algorithmic decision-making can depend heavily on context

Despite the consistencies in some of these responses, the survey also highlights the ways in which Americans’ attitudes toward algorithmic decision-making can depend heavily on the context of those decisions and the characteristics of the people who might be affected….

When it comes to the algorithms that underpin the social media environment, users’ comfort level with sharing their personal information also depends heavily on how and why their data are being used. A 75% majority of social media users say they would be comfortable sharing their data with those sites if it were used to recommend events they might like to attend. But that share falls to just 37% if their data are being used to deliver messages from political campaigns.

Across age groups, social media users are comfortable with their data being used to recommend events - but wary of that data being used for political messaging

In other instances, different types of users offer divergent views about the collection and use of their personal data. For instance, about two-thirds of social media users younger than 50 find it acceptable for social media platforms to use their personal data to recommend connecting with people they might want to know. But that view is shared by fewer than half of users ages 65 and older….(More)”.

Behavioural Insights Toolkit and Ethical Guidelines for Policy Makers

Curated on Posted on by Stefaan Verhulst

Consultation Document by the OECD: “BASIC (Behaviour, Analysis, Strategies, Intervention, and Change) is an overarching framework for applying behavioural insights to public policy from the beginning to the end of the policy cycle. It is built on five stages that guides the application of behavioural insights and is a repository of best practices, proof of concepts and methodological standards for behavioural insights practitioners and policymakers who have become interested in applying behavioural insights to public policy. Crucially, BASIC offers an approach to problem scoping that can be of relevance for any policymaker and practitioner when addressing a policy problem, be it behavioural or systemic.

The document provides an overview of the rationale, applicability and key tenets of BASIC. It walks practitioners through the five BASIC sequential stages with examples, and presents detailed ethical guidelines to be considered at each stage.

It has been developed by the OECD in partnership with Dr Pelle Guldborg Hansen of Roskilde University, Denmark. This version benefitted from feedback provided by the participants in the Western Cape Government – OECD Behavioural Insights Conference held in Cape Town on 27-28 September 2018….(More)”