How to Crowdsource the Syrian Cease-Fire

Curated on Posted on by Stefaan Verhulst

Colum Lynch at Foreign Policy: “Can the wizards of Silicon Valley develop a set of killer apps to monitor the fragile Syria cease-fire without putting foreign boots on the ground in one of the world’s most dangerous countries?

They’re certainly going to try. The “cessation of hostilities” in Syria brokered by the United States and Russia last month has sharply reduced the levels of violence in the war-torn country and sparked a rare burst of optimism that it could lead to a broader cease-fire. But if the two sides lay down their weapons, the international community will face the challenge of monitoring the battlefield to ensure compliance without deploying peacekeepers or foreign troops. The emerging solution: using crowdsourcing, drones, satellite imaging, and other high-tech tools.

The high-level interest in finding a technological solution to the monitoring challenge was on full display last month at a closed-door meeting convened by the White House that brought together U.N. officials, diplomats, digital cartographers, and representatives of Google, DigitalGlobe, and other technology companies. Their assignment was to brainstorm ways of using high-tech tools to keep track of any future cease-fires from Syria to Libya and Yemen.

The off-the-record event came as the United States, the U.N., and other key powers struggle to find ways of enforcing cease-fires from Syria at a time when there is little political will to run the risk of sending foreign forces or monitors to such dangerous places. The United States has turned to high-tech weapons like armed drones as weapons of war; it now wants to use similar systems to help enforce peace.

Take the Syria Conflict Mapping Project, a geomapping program developed by the Atlanta-based Carter Center, a nonprofit founded by former U.S. President Jimmy Carter and his wife, Rosalynn, to resolve conflict and promote human rights. The project has developed an interactive digital map that tracks military formations by government forces, Islamist extremists, and more moderate armed rebels in virtually every disputed Syrian town. It is now updating its technology to monitor cease-fires.

The project began in January 2012 because of a single 25-year-old intern, Christopher McNaboe. McNaboe realized it was possible to track the state of the conflict by compiling disparate strands of publicly available information — including the shelling and aerial bombardment of towns and rebel positions — from YouTube, Twitter, and other social media sites. It has since developed a mapping program using software provided by Palantir Technologies, a Palo Alto-based big data company that does contract work for U.S. intelligence and defense agencies, from the CIA to the FBI….

Walter Dorn, an expert on technology in U.N. peace operations who attended the White House event, said he had promoted what he calls a “coalition of the connected.”

The U.N. or other outside powers could start by tracking social media sites, including Twitter and YouTube, for reports of possible cease-fire violations. That information could then be verified by “seeded crowdsourcing” — that is, reaching out to networks of known advocates on the ground — and technological monitoring through satellite imagery or drones.

Matthew McNabb, the founder of First Mile Geo, a start-up which develops geolocation technology that can be used to gather data in conflict zones, has another idea. McNabb, who also attended the White House event, believes “on-demand” technologies like SurveyMonkey, which provides users a form to create their own surveys, can be applied in conflict zones to collect data on cease-fire violations….(More)

Technology and politics: The signal and the noise

Curated on Posted on by Stefaan Verhulst

Special Issue of The Economist: “…The way these candidates are fighting their campaigns,each in his own way, is proof that politics as usual is no longer an option. The internet and the availability of huge piles of data on everyone and everything are transforming the democratic process, just as they are upending many industries. They are becoming a force in all kinds of things,from running election campaigns and organising protest movements to improving public policy and the delivery of services. This special report will argue that, as a result, the relationship between citizens and those who govern them is changing fundamentally.

Incongruous though it may seem, the forces that are now powering the campaign of Mr Trump—as well as that ofBernie Sanders, the surprise candidate on the Democratic side (Hillary Clinton is less of a success online)—were first seen in full cry during the Arab spring in 2011. The revolution in Egypt and other Arab countries was not instigated by Twitter, Facebook and other social-media services, but they certainly help edit gain momentum. “The internet is an intensifier,” says Marc Lynch of GeorgeWashington University, a noted scholar of the protest movements in the region…..

However, this special report will argue that, in the longer term, online crusading and organising will turn out to matter less to politics in the digital age than harnessing those ever-growing piles of data. The internet and related technologies, such as smart phones and cloud computing, make it cheap and easy not only to communicate but also to collect, store and analyse immense quantities of information. This is becoming ever more important in influencing political outcomes.

America’s elections are a case in point. Mr Cruz with his data savvy is merely following in the footsteps of Barack Obama, who won his first presidential term with the clever application of digital know-how. Campaigners are hoovering up more and more digital information about every voting-age citizen and stashing it away in enormous databases.With the aid of complex algorithms, these data allow campaigners to decide, say, who needs to be reminded to make the trip to the polling station and who may be persuaded to vote for a particular candidate.

No hiding place

In the case of protest movements, the waves of collective action leave a big digital footprint. Using ever more sophisticated algorithms, governments can mine these data.That is changing the balance of power. In the event of another Arab spring, autocrats would not be caught off guard again because they are now able to monitor protests and intervene when they consider it necessary. They can also identify and neutralise the most influential activists. Governments that were digitally blind when the internet first took off in the mid-1990s now have both a telescope and a microscope.

But data are not just changing campaigns and political movements; they affect how policy is made and public services are offered. This is most visible at local-government level. Cities have begun to use them for everything from smoothing traffic flows to identifying fire hazards. Having all this information at their fingertips is bound to change the way these bureaucracies work, and how they interact with citizens. This will not only make cities more efficient, but provide them with data and tools that could help them involve their citizens more.

This report will look at electoral campaigns, protest movements and local government in turn. Readers will note that most of the examples quoted are American and that most of the people quoted are academics. That is because the study of the interrelationship between data and politics is relatively new and most developed in America. But it is beginning to spill out from the ivory towers, and is gradually spreading to other countries.

The growing role of technology in politics raises many questions. How much of a difference, for instance, do digitally enabled protest surges really make? Many seem to emerge from nowhere, then crash almost as suddenly, defeated by hard political realities and entrenched institutions. The Arab spring uprising in Egypt is one example. Once the incumbent president, Hosni Mubarak, was toppled, the coalition that brought him down fell apart, leaving the stage to the old powers, first the Muslim Brotherhood and then the armed forces.

In party politics, some worry that the digital targeting of voters might end up reducing the democratic process to a marketing exercise. Ever more data and better algorithms, they fret, could lead politicians to ignore those unlikely to vote for them. And in cities it is no tclear that more data will ensure that citizens become more engaged….(More)

See also:

How tech is forcing firms to be better global citizens

Curated on Posted on by Stefaan Verhulst

Catherine Lawson at the BBC: “…technology is forcing companies to up their game and interact with communities more directly and effectively….

Platforms such as Kritical Mass have certainly given a fillip to the idea of crowd-supported philanthropy, attracting individuals and corporate sponsors to its projects, whether that’s saving vultures in Kenya or bringing solar power to rural communities in west Africa.

Sponsors can offer funding, volunteers, expertise or marketing. So rather than imposing corporate ideas of “do-gooding” on communities in a patronising manner, firms can simply respond to demand.

HelpfulPeeps has pushed its volunteering platform into more than 40 countries worldwide, connecting people who want to share their time, knowledge and skills with each other for free.

In the UK, online platform Neighbourly connects community projects and charities with companies and people willing to volunteer their resources. For example, Starbucks has pledged 2,500 days of volunteering and has so far backed 70 community projects….

Judging by the strong public appetite for supporting good causes and campaigning against injustice on sites such as Change.org, Avaaz.org, JustGiving andGoFundMe, his assessment appears to be correct.

And LinkedIn says millions of members have signalled on their profiles that they want to serve on a non-profit board or use their skills to volunteer….

Tech companies in particular are offering expertise and skills to good causes as way of making a tangible difference.

For example, in January, Microsoft announced that through its new organisation,Microsoft Philanthropies, it will donate $1bn-worth (£700m) of cloud computing resources to serve non-profits and university researchers over the next three years…

And data analytics specialist Applied Predictive Technologies (APT) has offered its data-crunching skills to help the Capital Area Food Bank charity distribute food more efficiently to hungry people around the Washington DC area.

APT used data to develop a “hunger heat map” to help CAFB target resources and plan for future demand better.

In another project, APT helped The Cara Program – a Chicago-based charity providing training and job placements to people affected by homelessness or poverty – evaluate what made its students more employable….

And Launch, an open platform jointly founded by Nasa, Nike, the US Agency for International Development, and the US Department of State aims to provide support for start-ups and “inspire innovation”.

In the age of internet transparency, it seems corporates no longer have anywhere to hide – a spot of CSR whitewashing is not going to cut it anymore….(More)”.

Ideas Help No One on a Shelf. Take Them to the World

Curated on Posted on by Stefaan Verhulst

Tina Rosenberg at The New York Times: “Have you thought of a clever product to mitigate climate change? Did you invent an ingenious gadget to light African villages at night? Have you come up with a new kind of school, or new ideas for lowering the rate of urban shootings?

Thanks, but we have lots of those.

Whatever problem possesses you, we already have plenty of ways to solve it. Many have been rigorously tested and have a lot of evidence behind them — and yet they’re sitting on a shelf.

So don’t invent something new. If you want to make a contribution, choose one of those ideas — and spread it.

Spreading an idea can mean two different things. One is to take something that’s working in one place and introduce it somewhere else. If you want to reduce infant mortality in Cleveland, why not try what’s working in Baltimore?

Well, you might not know about what’s working because there’s no quick system for finding it.

Even when a few people do search out the answer, innovative ideas don’t spread by themselves. To become well known, they require effort from their originators. For example, a Bogotá, Colombia, maternity hospital invented Kangaroo Care — a method of keeping premature babies warm by strapping them 24/7 to Mom’s chest. It saved a lot of lives in Bogotá. But what allowed it to save lives around the world was a campaign to spread it to other countries.

The Colombians established Fundación Canguro and got grants from wealthy countries to bring groups of doctors and nurses from all over to visit Bogotá for two or three weeks.  Once the visitors had gone back and set up a program in their hospital, the foundation loaned them a doctor and nurse to help get them started. Save the Children now leads a global partnership to spread Kangaroo Care, with the goal of reaching half the world.

In short, this work requires dedicated organizations, a smart program and lots of money.

The other meaning of spreading an idea is creating ways to get new inventions out to people who need them.

“When I talk to college students or anyone who’s thinking about entrepreneurship or targeting global poverty, the gadget is where 99 percent of people start thinking,” said Nicholas Fusso, the director of D-Prize (its slogan: “Distribution is development”).  “That’s important — but the biggest problems in the poverty world aren’t a lack of gadgets or new products. It’s figuring out how people can have access to them.” So D-Prize gives seed money, in chunks of $10,000 to $20,000, to tiny new organizations that have good ideas for how to distribute useful things.

This analysis may be familiar to regular readers of Fixes. Indeed, the first Fixes column, more than five years ago, focused on distribution: getting health care to people in rural Africa by putting health care workers on motorcycles and keeping the bikes running….

Philanthropists and government aid agencies are only starting to get interested in the challenges of distribution — one new philanthropy that does have this focus is Good Ventures. As for academia, it still rewards invention almost exclusively. “There’s a lot of attention and award-giving and prize-giving and credit to people who come up with fancy new ideas instead of reaching people and having impact,” said Brodbar. “The incentives aren’t aligned. The culture of social entrepreneurship needs to change.”

Recognizing the true value of spreading an idea would also allow people who aren’t inventors (which is most of us) to get involved in social change. “The notion that if you want to engage in [social entrepreneurship] you have to have the big idea does a disservice to this space and people who want to play a role in it,” said Brodbar. “It’s a much wider front door.”…(More)

Ebola: A Big Data Disaster

Curated on Posted on by Stefaan Verhulst

Study by Sean Martin McDonald: “…undertaken with support from the Open Society Foundation, Ford Foundation, and Media Democracy Fund, explores the use of Big Data in the form of Call Detail Record (CDR) data in humanitarian crisis.

It discusses the challenges of digital humanitarian coordination in health emergencies like the Ebola outbreak in West Africa, and the marked tension in the debate around experimentation with humanitarian technologies and the impact on privacy. McDonald’s research focuses on the two primary legal and human rights frameworks, privacy and property, to question the impact of unregulated use of CDR’s on human rights. It also highlights how the diffusion of data science to the realm of international development constitutes a genuine opportunity to bring powerful new tools to fight crisis and emergencies.

Analysing the risks of using CDRs to perform migration analysis and contact tracing without user consent, as well as the application of big data to disease surveillance is an important entry point into the debate around use of Big Data for development and humanitarian aid. The paper also raises crucial questions of legal significance about the access to information, the limitation of data sharing, and the concept of proportionality in privacy invasion in the public good. These issues hold great relevance in today’s time where big data and its emerging role for development, involving its actual and potential uses as well as harms is under consideration across the world.

The paper highlights the absence of a dialogue around the significant legal risks posed by the collection, use, and international transfer of personally identifiable data and humanitarian information, and the grey areas around assumptions of public good. The paper calls for a critical discussion around the experimental nature of data modelling in emergency response due to mismanagement of information has been largely emphasized to protect the contours of human rights….

See Sean Martin McDonald – “Ebola: A Big Data Disaster” (PDF).

 

The 4 Types of Cities and How to Prepare Them for the Future

Curated on Posted on by Stefaan Verhulst

John D. Macomber at Harvard Business Review: “The prospect of urban innovation excites the imagination. But dreaming up what a “smart city” will look like in some gleaming future is, by its nature, a utopian exercise. The messy truth is that cities are not the same, and even the most innovative approach can never achieve universal impact. What’s appealing for intellectuals in Copenhagen or Amsterdam is unlikely to help millions of workers in Jakarta or Lagos. To really make a difference, private entrepreneurs and civic entrepreneurs need to match projects to specific circumstances. An effective starting point is to break cities into four segments across two distinctions: legacy vs. new cities, and developed vs. emerging economies. The opportunities to innovate will differ greatly by segment.

Segment 1: Developed Economy, Legacy City
Examples: London, Detroit, Tokyo, Singapore

Characteristics: Any intervention in a legacy city has to dismantle something that existed before — a road or building, or even a regulatory authority or an entrenched service business. Slow demographic growth in developed economies creates a zero-sum situation (which is part of why the licensed cabs vs Uber/Lyft contest is so heated). Elites live in these cities, so solutions arise that primarily help users spend their excess cash. Yelp, Zillow, and Trip Advisor are examples of innovations in this context.
Implications for city leaders: Leaders should try to establish a setting where entrepreneurs can create solutions that improve quality of life — without added government expense. …

Implications for entrepreneurs: Denizens of developed legacy cities have discretionary income. …

Segment 2: Emerging Economy, Legacy City
Examples: Mumbai, São Paolo, Jakarta

Characteristics: Most physical and institutional structures are already in place in these megacities, but with fast-growing populations and severe congestion, there is an opportunity to create value by improving efficiency and livability, and there is a market of customers with cash to pay for these benefits.

Implications for city leaders: Leaders should loosen restrictions so that private finance can invest in improvements to physical infrastructure, to better use what already exists. …

Implications for entrepreneurs: Focus on public-private partnerships (PPP). …

Segment 3: Emerging Economy, New City
Examples: Phu My Hung, Vietnam; Suzhou, China; Astana, Kazakhstan; Singapore (historically)

Characteristics: These cities tend to have high population growth and high growth rates in GDP per capita, demographic and economic tailwinds that help to boost returns. The urban areas have few existing physical or social structures to dismantle as they grow, hence fewer entrenched obstacles to new offerings. There is also immediate ROI for investments in basic services as population moves in, because they capture new revenues from new users. Finally, in these cities there is an important chance to build it right the first time, notably with respect to the roads, bridges, water, and power that will determine both economic competitiveness and quality of life for decades. The downside? If this chance is missed, new urban agglomerations will be characterized by informal sprawl and new settlements will be hard to reach after the fact with power, roads, and sanitation.
Implications for city leaders: Leaders should first focus on building hard infrastructure that will support services such as schools, hospitals, and parks. …

Implications for entrepreneurs: In these cities, it’s too soon to think about optimizing existing infrastructure or establishing amusing ways for wealthy people to spend their disposable income. …

Segment 4: Developed Economy, New City
Examples and characteristics: Such cities are very rare. All the moment, almost all self-proclaimed “new cities” in the developed world are in fact large, integrated real-estate developments with an urban theme, usually in close proximity to a true municipality. Examples of these initiatives include New Songdo City in South Korea, Masdar City in Abu Dhabi, and Hafen City Hamburg in Germany.

Implications for city leaders: These satellites of existing metropolises compete for jobs and to attract talented participants in the creative economy. ….

Implications for entrepreneurs: Align with city leaders on services that are important to knowledge workers, and help build the cities’ brand. ….

Cities are different. So are solutions….(More)

The impact of a move towards Open Data in West Africa

Curated on Posted on by Stefaan Verhulst

 at the Georgetown Journal of International Affairs:  “The concept of “open data” is not new, but its definition is quite recent. Since computers began communicating through networks, engineers have been developing standards to share data. The open data philosophy holds that some data should be freely available for use, reuse, distribute and publish without copyright and patent controls. Several mechanisms can also limit access to data like restricted database access, use of proprietary technologies or encryption. Ultimately, open data buttresses government initiatives to boost innovation, support transparency, empower citizens, encourage accountability, and fight corruption.

West Africa is primed for open data. The region experienced a 6% growth in 2014, according to the Africa Development Bank. Its Internet user network is also growing: 17% of the sub-Saharan population owned a unique smartphone in 2013, a number projected to grow to 37% by 2020 according to the GSMA. To improve the quality of governance and services in the digital age, the region must develop new infrastructures, revise digital strategies, simplify procurement procedures, adapt legal frameworks, and allow access to public data. Open data can enhance local economies and the standard of living.

This paper speaks towards the impact of open data in West Africa. First it assesses open data as a positive tool for governance and civil society. Then, it analyzes the current situation of open data across the region. Finally, it highlights specific best practices for enhancing impact in the future….(More)”

New #ODimpact Release: How is Open Data Creating Economic Opportunities and Solving Public Problems?

Curated on Posted on by Stefaan Verhulst

Andrew Young at The GovLab: “Last month, the GovLab and Omidyar Network launched Open Data’s Impact (odimpact.org), a custom-built repository offering a range of in-depth case studies on global open data projects. The initial launch of theproject featured the release of 13 open data impact case studies – ten undertaken by the GovLab, as well asthree case studies from Becky Hogge (@barefoot_techie), an independent researcher collaborating withOmidyar Network. Today, we are releasing a second batch of 12 case studies – nine case studies from theGovLab and three from Hogge…

The batch of case studies being revealed today examines two additional dimensions of impact. They find that:

  • Open data is creating new opportunities for citizens and organizations, by fostering innovation and promoting economic growth and job creation.
  • Open data is playing a role in solving public problems, primarily by allowing citizens and policymakers access to new forms of data-driven assessment of the problems at hand. It also enables data-driven engagement, producing more targeted interventions and enhanced collaboration.

The specific impacts revealed by today’s release of case studies are wide-ranging, and include both positive and negative transformations. We have found that open data has enabled:

  • The creation of new industries built on open weather data released by the United States NationalOceanic and Atmospheric Administration (NOAA).
  • The generation of billions of dollars of economic activity as a result of the Global Positioning System(GPS) being opened to the global public in the 1980s, and the United Kingdom’s Ordnance Survey geospatial offerings.
  • A more level playing field for small businesses in New York City seeking market research data.
  • The coordinated sharing of data among government and international actors during the response to theEbola outbreak in Sierra Leone.
  • The identification of discriminatory water access decisions in the case Kennedy v the City of Zanesville, resulting in a $10.9 million settlement for the African-American plaintiffs.
  • Increased awareness among Singaporeans about the location of hotspots for dengue fever transmission.
  • Improved, data-driven emergency response following earthquakes in Christchurch, New Zealand.
  • Troubling privacy violations on Eightmaps related to Californians’ political donation activity….(More)”

All case studies available at odimpact.org.

 

Letting the people decide … but will government listen?

Curated on Posted on by Stefaan Verhulst

 in The Mandarin: “If we now have the technology to allow citizens to vote directly on all issues, what job remains for public servants?

While new technology may provide new options to contribute, the really important thing is governmental willingness to actually listen, says Maria Katsonis, the Victorian Department of Premier and Cabinet’s director of equality.

The balance between citizen consultation and public service expertise in decision-making remains a hot debate, with South Australian Premier Jay Weatherill warning last year that while expertise in policy is important, overzealous bureaucrats and politicians can disenfranchise citizens.

The internet is assisting government to attain opinions from people more easily than ever before. SA, for example, has embraced the use of citizen juries in policy formation through its youSAy portal — though as yet on only some issues. Finland has experimented with digitally crowdsourcing input into the policymaking process.

The Victorian government, meanwhile, has received blowback around claims its recent announcement for a “skyrail” in Melbourne’s south-eastern suburbs went ahead with very little consultation…

Indeed, even a direct vote doesn’t mean the government is really listening to the people. A notable example of a government using a poorly designed popular vote to rubber stamp its own intentions was an online poll in Queensland on whether to cut public transport fares which was worded to suit the government’s own predilections.

Giving citizens the tools to contribute

Katsonis said she didn’t want to “diss crowdsourcing”; governments should think about where using it might be appropriate, and where it might not. Directly crowdsourcing legislation is perhaps not the best way to use the “wisdom of the crowd”, she suggested….The use of people’s panels to inform policy and budgeting — for example at the City of Melbourne — shows some promise as one tool to improve engagement. Participants of people’s panels — which see groups of ordinary citizens being given background information about the task at hand and then asked to come up with a proposal for what to do — tend to report a higher trust in governmental processes after they’ve gained some experience of the difficulty of making those decisions.

One of the benefits of that system is the chance to give participants the tools to understand those processes for themselves, rather than going in cold, as some other direct participation tools do….

Despite the risks, processes such as citizens’ panels are still a more nuanced approach than calls for frequent referenda or the new breed of internet-based political parties, such as Australia’s Online Direct Democracy, that promise their members of parliament will vote however a majority of voters tell them to….(More)”

Sticky-note strategy: How federal innovation labs borrow from Silicon Valley

Curated on Posted on by Stefaan Verhulst

Carten Cordell in the Federal Times: “The framework for an integrated security solution in the Philippines is built on a bedrock of sticky notes. So is the strategy for combating piracy in East Africa and a handful of other plans that Zvika Krieger is crafting in a cauldron of collaboration within the State Department.

More specifically, Krieger, a senior adviser for strategy within the department’s Bureau of Political-Military Affairs, is working in the bureau’s Strategy Lab, just one pocket of federal government where a Silicon Valley-playbook for innovation is being used to develop policy solutions….

Krieger and a host of other policy thinkers learned a new way to channel innovation for policy solutions called human-centered design, or design thinking. While arguably new in government, the framework has long been in use by the tech sector to design products that will serve the needs of their customers. The strategy of group thinking towards a policy — which is more what these innovation labs seek to achieve — has been used before as well….Where the government has started to use HCD is in developing new policy solutions within a multifaceted group of stakeholders that can contribute a well-rounded slate of expertise. The product is a strategy that is developed from the creative thoughts of a team of experts, rather than a single specialized source….

The core tenet of HCD is to establish a meritocracy of ideas that is both empathetic of thought and immune to hierarchy. In order to get innovative solutions for a complex problem, Krieger forms a team of experts and stakeholders. He then mixes in outside thought leaders he calls “wild cards” to give the group outside perspective.

The delicate balance opens discussion and the mix of ideas ultimately form a strategy for handling the problem. That strategy might involve a technology; but it could also be a new partnership, a new function within an office, or a new acquisition program. Because the team is comprised of multiple experts, it can navigate the complexity more thoroughly, and the wild cards can offer their expertise to provide solutions the stakeholders may not have considered….

Human-centered design has been working its way through pockets of the federal government for a few years now. The Office of Personnel Management opened its Innovation Lab in 2012 and was tasked with improving the USAJobs website. The Department of Health and Human Services opened the IDEA Lab in 2013 to address innovation in its mission. The Department of Veteran Affairs has a Center of Innovation to identify new approaches to meet the current and future needs of veterans, and the departments of Defense and State both have innovation labs tackling policy solutions.

The concept is gaining momentum. This fall, the Obama administration released a strategy report calling for a network of innovation labs throughout federal agencies to develop new policy solutions through HCD.

“I think the word is spreading. It’s kind of like a whisper campaign, in the most positive way,” said an administration official with knowledge of innovation labs and HCD strategies, who was not authorized to speak to the press. “I think, again, the only constraint here is that we don’t have enough of them to be able to imbue this knowledge across government. We need many more people.”

A March 2014 GAO report said that the OPM Innovation Lab had not developed consistent performance targets that would allow it to assess the success of its projects. The report recommended more consistent milestones to assess progress, which the agency addressed through a series of pilot programs….

In the State Department’s Bureau of Educational and Cultural Affairs, an innovation lab called the Collaboratory is in its second year of existence, using HCD strategies to improve projects like the Fulbright program and other educational diplomacy efforts.

The Education Diplomacy initiative, for example, used HCD to devise ways to increase education access abroad using State resources. Defining U.S. embassies as the end user, the Collaboratory then analyzed the areas of need at the installations and began crafting policies.

“We identified a couple of area where we thought we could make substantial gains quite quickly and in a budget neutral way,” Collaboratory Deputy Director Paul Kruchoski said. The process allowed multiple stakeholders like the U.S. Agency for International Development, Peace Corps and the Department of Education to help craft the policy and create what Kruchoski called “feedback loops” to refine throughout the embassies…(More)”