Can Mobile Phone Surveys Identify People’s Development Priorities?

Curated on Posted on by Stefaan Verhulst

Ben Leo and Robert Morello at the Center for Global Development: “Mobile phone surveys are fast, flexible, and cheap. But, can they be used to engage citizens on how billions of dollars in donor and government resources are spent? Over the last decade, donor governments and multilateral organizations have repeatedly committed to support local priorities and programs. Yet, how are they supposed to identify these priorities on a timely, regular basis? Consistent discussions with the local government are clearly essential, but so are feeding ordinary people’s views into those discussions. However, traditional tools, such as household surveys or consultative roundtables, present a range of challenges for high-frequency citizen engagement. That’s where mobile phone surveys could come in, enabled by the exponential rise in mobile coverage throughout the developing world.

Despite this potential, there have been only a handful of studies into whether mobile surveys are a reliable and representative tool across a broad range of developing-country contexts. Moreover, there have been almost none that specifically look at collecting information about people’s development priorities. Along with Tiago Peixoto,Steve Davenport, and Jonathan Mellon, who focus on promoting citizen engagement and open government practices at the World Bank, we sought to address this policy research gap. Through a study focused on four low-income countries (Afghanistan, Ethiopia, Mozambique, and Zimbabwe), we rigorously tested the feasibility of interactive voice recognition (IVR) surveys for gauging citizens’ development priorities.

Specifically, we wanted to know whether respondents’ answers are sensitive to a range of different factors, such as (i) the specified executing actor (national government or external partners); (ii) time horizons; or (iii) question formats. In other words, can we be sufficiently confident that surveys about people’s priorities can be applied more generally to a range of development actors and across a range of country contexts?

Several of these potential sensitivity concerns were raised in response to an earlier CGD working paper, which found that US foreign aid is only modestly aligned with Africans’ and Latin Americans’ most pressing concerns. This analysis relied upon Afrobarometer and Latinobarometro survey data (see explanatory note below). For instance, some argued that people’s priorities for their own government might be far less relevant for donor organizations. Put differently, the World Bank or USAID shouldn’t prioritize job creation in Nigeria simply because ordinary Nigerians cite it as a pressing government priority. Our hypothesis was that development priorities would likely transcend all development actors, and possibly different timeframes and question formats as well. But, we first needed to test these assumptions.

So, what did we find? We’ve included some of the key highlights below. For a more detailed description of the study and the underlying analysis, please see our new working paper. Along with our World Bank colleagues, we also published an accompanying paper that considers a range of survey method issues, including survey representativeness….(More)”

The big cost of using big data in elections

Curated on Posted on by Stefaan Verhulst

Michael McDonald, Peter Licari and Lia Merivaki in the Washington Post: “In modern campaigns, buzzwords like “microtargeting” and “big data” are often bandied about as essential to victory. These terms refer to the practice of analyzing (or “microtargeting”) millions of voter registration records (“big data”) to predict who will vote and for whom.

If you’ve ever gotten a message from a campaign, there’s a good chance you’ve been microtargeted. Serious campaigns use microtargeting to persuade voters through mailings, phone calls, knocking on doors, and — in our increasingly connected world — social media.

But the big data that fuels such efforts comes at a big price, which can create a serious barrier to entry for candidates and groups seeking to participate in elections — that is, if they are allowed to buy the data at all.

When we asked state election officials about prices and restrictions on who can use their voter registration files, we learned that the rules are unsettlingly arbitrary.

Contrast Arizona and Washington. Arizona sells its statewide voter file for an estimated $32,500, while Washington gives its file away for free. Before jumping to the conclusion that this is a red- state/blue-state thing, consider that Oklahoma gives its file away, too.

A number of states base their prices on a per-record formula, which can massively drive up the price despite the fact that files are often delivered electronically. Alabama sells its records for 1 cent per voter , which yields an approximately $30,000 charge for the lot. Seriously, in this day and age, who prices an electronic database by the record?

Some states will give more data to candidates than to outside groups. Delaware will provide phone numbers to candidates but not to nonprofit organizations doing nonpartisan voter mobilization.

In some states, the voter file is not even available to the general public. States such as South Carolina and Maryland permit access only to residents who are registered voters. States including Kentucky and North Dakota grant access only to campaigns, parties and other political organizations.

We estimate that it would cost roughly $140,000 for an independent presidential campaign or national nonprofit organization to compile a national voter file, and this would not be a one-time cost. Voter lists frequently change as voters are added and deleted.

Guess who most benefits from all the administrative chaos? Political parties and their candidates. Not only are they capable of raising the vast amounts of money needed to purchase the data, but, adding insult to injury, they sometimes don’t even have to. Some states literally bequeath the data to parties at no cost. Alabama goes so far as to give parties a free statewide copy for every election.

Who is hurt by this? Independent candidates and nonprofit organizations that want to run national campaigns but don’t have deep pockets. If someone like Donald Trump launched an independent presidential run, he could buy the necessary data without much difficulty. But a nonprofit focused on mobilizing low-income voters could be stretched thin….(More)”

Weak States, Poor Countries

Curated on Posted on by Stefaan Verhulst

Angus Deaton in Project Syndicate: “Europeans tend to feel more positively about their governments than do Americans, for whom the failures and unpopularity of their federal, state, and local politicians are a commonplace. Yet Americans’ various governments collect taxes and, in return, provide services without which they could not easily live their lives.

Americans, like many citizens of rich countries, take for granted the legal and regulatory system, the public schools, health care and social security for the elderly, roads, defense and diplomacy, and heavy investments by the state in research, particularly in medicine. Certainly, not all of these services are as good as they might be, nor held in equal regard by everyone; but people mostly pay their taxes, and if the way that money is spent offends some, a lively public debate ensues, and regular elections allow people to change priorities.

All of this is so obvious that it hardly needs saying – at least for those who live in rich countries with effective governments. But most of the world’s population does not.

In much of Africa and Asia, states lack the capacity to raise taxes or deliver services. The contract between government and governed – imperfect in rich countries – is often altogether absent in poor countries. The New York cop was little more than impolite (and busy providing a service); in much of the world, police prey on the people they are supposed to protect, shaking them down for money or persecuting them on behalf of powerful patrons.

Even in a middle-income country like India, public schools and public clinics face mass (unpunished) absenteeism. Private doctors give people what (they think) they want – injections, intravenous drips, and antibiotics – but the state does not regulate them, and many practitioners are entirely unqualified.

Throughout the developing world, children die because they are born in the wrong place – not of exotic, incurable diseases, but of the commonplace childhood illnesses that we have known how to treat for almost a century. Without a state that is capable of delivering routine maternal and child health care, these children will continue to die.

Likewise, without government capacity, regulation and enforcement do not work properly, so businesses find it difficult to operate. Without properly functioning civil courts, there is no guarantee that innovative entrepreneurs can claim the rewards of their ideas.

The absence of state capacity – that is, of the services and protections that people in rich countries take for granted – is one of the major causes of poverty and deprivation around the world. Without effective states working with active and involved citizens, there is little chance for the growth that is needed to abolish global poverty.

Unfortunately, the world’s rich countries currently are making things worse. Foreign aid – transfers from rich countries to poor countries – has much to its credit, particularly in terms of health care, with many people alive today who would otherwise be dead. But foreign aid also undermines the development of local state capacity….

One thing that we can do is to agitate for our own governments to stop doing those things that make it harder for poor countries to stop being poor. Reducing aid is one, but so is limiting the arms trade, improving rich-country trade and subsidy policies, providing technical advice that is not tied to aid, and developing better drugs for diseases that do not affect rich people. We cannot help the poor by making their already-weak governments even weaker….(More)”

Viscous Open Data: The Roles of Intermediaries in an Open Data Ecosystem

Curated on Posted on by Stefaan Verhulst

François van Schalkwyk, Michelle Willmers & Maurice McNaughton in Journal: “Information Technology for Development”: “Open data have the potential to improve the governance of universities as public institutions. In addition, open data are likely to increase the quality, efficacy and efficiency of the research and analysis of higher education systems by providing a shared empirical base for critical interrogation and reinterpretation. Drawing on research conducted by the Emerging Impacts of Open Data in Developing Countries project, and using an ecosystems approach, this research paper considers the supply, demand and use of open data as well as the roles of intermediaries in the governance of South African public higher education. It shows that government’s higher education database is a closed and isolated data source in the data ecosystem; and that the open data that are made available by government is inaccessible and rarely used. In contrast, government data made available by data intermediaries in the ecosystem are being used by key stakeholders. Intermediaries are found to play several important roles in the ecosystem: (i) they increase the accessibility and utility of data; (ii) they may assume the role of a “keystone species” in a data ecosystem; and (iii) they have the potential to democratize the impacts and use of open data. The article concludes that despite poor data provision by government, the public university governance open data ecosystem has evolved because intermediaries in the ecosystem have reduced the viscosity of government data. Further increasing the fluidity of government open data will improve access and ensure the sustainability of open data supply in the ecosystem….(More)”

Can non-Western democracy help to foster political transformation?

Curated on Posted on by Stefaan Verhulst

Richard Youngs at Open Democracy: “…many non-Western countries are showing signs of a newly-vibrant civic politics, organized in ways that are not centered on NGOs but on more loosely structured social movements in participatory forms of democracy where active citizenship is crucial—not just structured or formal, representative democratic institutions. Bolivia is a good example.

Many Western governments were skeptical about President Evo Morales’ political project, fearing that he would prove to be just as authoritarian as Hugo Chavez in Venezuela. But some Western donors (including Germany and the European Union) have already increased their support to indigenous social movements in Bolivia because they’ve become a vital channel of influence and accountability between government and society.

Secondly, it’s clear that the political dimensions of democracy will be undermined if economic conditions and inequalities are getting worse, so democracy promotion efforts need to be delinked from pressures to adopt neo-liberal economic policies. Western interests need to do more to prove that they are not supporting democracy primarily as a means to further their economic interest in ‘free markets.’ That’s why the European Union is supporting a growing number of projects designed to build up social insurance schemes during the early phases of democratic transitions. European diplomats, at least, say that they see themselves as supporters of social and economic democracy.

Donors are becoming more willing to support the role of labor unions in pro-democracy coalition-building; and to protect labor standards as a crucial part of political transitions in countries as diverse as Tunisia, Georgia, China, Egypt and Ecuador. But they should do more to assess how the embedded structures of economic power can undermine the quality of democratic processes. Support for civil society organizations that are keen on exploring heterodox economic models should also be stepped up.

Thirdly, non-Western structures and traditions can help to reduce violent conflict successfully. Tribal chiefs, traditional decision-making circles and customary dispute resolution mechanisms are commonplace in Africa and Asia, and have much to teach their counterparts in the West. In Afghanistan, for example, international organizations realized that the standard institutions of Western liberal democracy were gaining little traction, and were probably deepening rather than healing pre-existing divisions, so they’ve started to support local-level deliberative forums instead.

Something similar is happening in the Balkans, where the United States and the European Union are giving priority to locally tailored, consensual power-sharing arrangements. The United Nations is working with customary justice systems in Somalia. And in South Sudan and Kenya, donors have worked with tribal chiefs and supported traditional authorities to promote a better understanding of human rights and gender justice issues. These forms of power-sharing and ‘consensual communitarianism’ can be quite effective in protecting minorities while also encouraging dialogue and deliberation.

As these brief examples show, different countries can both offer and receive ideas about democratic transformation regardless of geography, though this is never straightforward. It involves finding a balance between defending genuinely-universal norms on the one hand, and encouraging democratic experimentation on the other. This is a thin line to walk, and it requires, for example, recognition that the basic precepts of liberal democracy are not synonymous with what can be seen as an amoral individualism, particularly in highly religious communities.

Pro-democracy reformers and civic groups in non-Western countries often take international organizations to task for pushing too hard on questions of ‘Western liberal rights’ rather than supporting variations to the standard, individualist template, even where tribal structures and traditional conflict-resolution mechanisms work reasonably well. This has led to resistance against international support in places as diverse as Libya, Mali and Pakistan…..

Academic critical theorists argue that Western democracy promoters fail to take alternative models of democracy on board because they would endanger their own geostrategic and economic interests….(More)”

What we can learn from the failure of Google Flu Trends

Curated on Posted on by Stefaan Verhulst

David Lazer and Ryan Kennedy at Wired: “….The issue of using big data for the common good is far more general than Google—which deserves credit, after all, for offering the occasional peek at their data. These records exist because of a compact between individual consumers and the corporation. The legalese of that compact is typically obscure (how many people carefully read terms and conditions?), but the essential bargain is that the individual gets some service, and the corporation gets some data.

What is left out that bargain is the public interest. Corporations and consumers are part of a broader society, and many of these big data archives offer insights that could benefit us all. As Eric Schmidt, CEO of Google, has said, “We must remember that technology remains a tool of humanity.” How can we, and corporate giants, then use these big data archives as a tool to serve humanity?

Google’s sequel to GFT, done right, could serve as a model for collaboration around big data for the public good. Google is making flu-related search data available to the CDC as well as select research groups. A key question going forward will be whether Google works with these groups to improve the methodology underlying GFT. Future versions should, for example, continually update the fit of the data to flu prevalence—otherwise, the value of the data stream will rapidly decay.

This is just an example, however, of the general challenge of how to build models of collaboration amongst industry, government, academics, and general do-gooders to use big data archives to produce insights for the public good. This came to the fore with the struggle (and delay) for finding a way to appropriately share mobile phone data in west Africa during the Ebola epidemic (mobile phone data are likely the best tool for understanding human—and thus Ebola—movement). Companies need to develop efforts to share data for the public good in a fashion that respects individual privacy.

There is not going to be a single solution to this issue, but for starters, we are pushing for a “big data” repository in Boston to allow holders of sensitive big data to share those collections with researchers while keeping them totally secure. The UN has its Global Pulse initiative, setting up collaborative data repositories around the world. Flowminder, based in Sweden, is a nonprofit dedicated to gathering mobile phone data that could help in response to disasters. But these are still small, incipient, and fragile efforts.

The question going forward now is how build on and strengthen these efforts, while still guarding the privacy of individuals and the proprietary interests of the holders of big data….(More)”

Harnessing the Data Revolution for Sustainable Development

Curated on Posted on by Stefaan Verhulst

US State Department Fact Sheet on “U.S. Government Commitments and Collaboration with the Global Partnership for Sustainable Development Data”: “On September 27, 2015, the member states of the United Nations agreed to a set of Sustainable Development Goals (Global Goals) that define a common agenda to achieve inclusive growth, end poverty, and protect the environment by 2030. The Global Goals build on tremendous development gains made over the past decade, particularly in low- and middle-income countries, and set actionable steps with measureable indicators to drive progress. The availability and use of high quality data is essential to measuring and achieving the Global Goals. By harnessing the power of technology, mobilizing new and open data sources, and partnering across sectors, we will achieve these goals faster and make their progress more transparent.

Harnessing the data revolution is a critical enabler of the global goals—not only to monitor progress, but also to inclusively engage stakeholders at all levels – local, regional, national, global—to advance evidence-based policies and programs to reach those who need it most. Data can show us where girls are at greatest risk of violence so we can better prevent it; where forests are being destroyed in real-time so we can protect them; and where HIV/AIDS is enduring so we can focus our efforts and finish the fight. Data can catalyze private investment; build modern and inclusive economies; and support transparent and effective investment of resources for social good…..

The Global Partnership for Sustainable Development Data (Global Data Partnership), launched on the sidelines of the 70th United Nations General Assembly, is mobilizing a range of data producers and users—including governments, companies, civil society, data scientists, and international organizations—to harness the data revolution to achieve and measure the Global Goals. Working together, signatories to the Global Data Partnership will address the barriers to accessing and using development data, delivering outcomes that no single stakeholder can achieve working alone….The United States, through the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR), is joining a consortium of funders to seed this initiative. The U.S. Government has many initiatives that are harnessing the data revolution for impact domestically and internationally. Highlights of our international efforts are found below:

Health and Gender

• Country Data Collaboratives for Local Impact – PEPFAR and the Millennium Challenge Corporation(MCC) are partnering to invest $21.8 million in Country Data Collaboratives for Local Impact in sub-Saharan Africa that will use data on HIV/AIDS, global health, gender equality, and economic growth to improve programs and policies. Initially, the Country Data Collaboratives will align with and support the objectives of DREAMS, a PEPFAR, Bill & Melinda Gates Foundation, and Girl Effect partnership to reduce new HIV infections among adolescent girls and young women in high-burden areas.

• Measurement and Accountability for Results in Health (MA4Health) Collaborative – USAID is partnering with the World Health Organization, the World Bank, and over 20 other agencies, countries, and civil society organizations to establish the MA4Health Collaborative, a multi-stakeholder partnership focused on reducing fragmentation and better aligning support to country health-system performance and accountability. The Collaborative will provide a vehicle to strengthen country-led health information platforms and accountability systems by improving data and increasing capacity for better decision-making; facilitating greater technical collaboration and joint investments; and developing international standards and tools for better information and accountability. In September 2015, partners agreed to a set of common strategic and operational principles, including a strong focus on 3–4 pathfinder countries where all partners will initially come together to support country-led monitoring and accountability platforms. Global actions will focus on promoting open data, establishing common norms and standards, and monitoring progress on data and accountability for the Global Goals. A more detailed operational plan will be developed through the end of the year, and implementation will start on January 1, 2016.

• Data2X: Closing the Gender Gap – Data2X is a platform for partners to work together to identify innovative sources of data, including “big data,” that can provide an evidence base to guide development policy and investment on gender data. As part of its commitment to Data2X—an initiative of the United Nations Foundation, Hewlett Foundation, Clinton Foundation, and Bill & Melinda Gates Foundation—PEPFAR and the Millennium Challenge Corporation (MCC) are working with partners to sponsor an open data challenge to incentivize the use of gender data to improve gender policy and practice….(More)”

See also: Data matters: the Global Partnership for Sustainable Development Data. Speech by UK International Development Secretary Justine Greening at the launch of the Global Partnership for Sustainable Development Data.

How Morocco Formed a Citizen Powered Constitution and Now Everyone Can Too

Curated on Posted on by Stefaan Verhulst

Jocelyn Fong at FeedbackLabs: “What if citizens could write the constitution for the society in which they live?

Legislation Lab — a new product of GovRight launched this spring — asks just this question. Dedicated to increasing public awareness and discussion of upcoming legislation, the platform offers citizens easy access to legislation and provides a participatory model to collect their feedback. Citizens can read through drafted legislation, compare it internationally, and then vote, comment, and propose changes to the very language itself — citizens can re-write the fundamental systems and laws that govern their lives.

The world of feedback sees new tools emerging all the time, with only some built to address an actual need. The makers of Legislation Lab are building on years of experience and know that the demand for such radical, open governance not only exists, it thrives.

In the wake of mass demonstrations calling for political reform in Morrocco, Tarik Nesh-Nash (Ashoka Fellow and GovRight co-founder/CEO) launched Reforme.ma to collect the opinions of average Moroccan citizens on proposed changes to the constitution. Little did he know that he would be tapping into a groundswell of citizens eager and determined to share their voices. Within two months, Reforme.ma had over 200,000 visitors from diverse backgrounds, representing all regions of the country. Those 200,000 visitors made over 10,000 comments and proposals to the constitution — 40% of which were included in the new, official draft. In July 2011, Moroccan citizens voted in a referendum and overwhelmingly approved the new constitution.

But Legislation Lab is only GovRight’s latest of many efforts to create channels for better e-governance. Previous endeavors have focused on open legal text, open budgeting, corruption reporting, and citizen-government direct communication — all of which have primarily focused on improving governance in North Africa.

In regions that do not have the history of vibrant democracy, Tariq believes these platforms all work together to create a more informed, engaged, and empowered citizenry–one who is able to participate fully in its government. “Including voice in our laws takes three steps. First, there’s access to information. Then, citizens have the capacity to monitor their government. The last tier is citizen participation in government.” It’s a step-by-step process of building transparency, and then accountability, such that citizens can be involved in the very decision-making that structures their day-to-day lives.

But Legislation Lab is not only relevant for countries transitioning to more democratic styles of governance. Though still in beta, the platform has been asked to replicate its model in Chile for an open consultation on the constitution; New York City has recently approached the organization to help include public opinion in the city’s upcoming housing policy changes. Especially with the platform’s real-time, automated data analysis broken down by demographics, both governments and civil society organizations are yearning to see what the platform can enable.

While global clients may be clammering to use the platform, Legislation Lab is finding that it’s more difficult to get other local citizens as engaged. “In Kurdistan, people are just excited this platform exists. In a more mature democracy, people don’t care,” Tarik explains. When citizens feel political fatigue from false promises and continued negligence, an online platform isn’t going to be a comprehensive fix….(More)”

(US) Administration Announces New “Smart Cities” Initiative to Help Communities Tackle Local Challenges and Improve City Services

Curated on Posted on by Stefaan Verhulst

Factsheet from the White House: “Today, the Administration is announcing a new “Smart Cities” Initiative that will invest over $160 million in federal research and leverage more than 25 new technology collaborations to help local communities tackle key challenges such as reducing traffic congestion, fighting crime, fostering economic growth, managing the effects of a changing climate, and improving the delivery of city services. The new initiative is part of this Administration’s overall commitment to target federal resources to meet local needs and support community-led solutions.

Over the past six years, the Administration has pursued a place-based approach to working with communities as they tackle a wide range of challenges, from investing in infrastructure and filling open technology jobs to bolstering community policing. Advances in science and technology have the potential to accelerate these efforts. An emerging community of civic leaders, data scientists, technologists, and companies are joining forces to build “Smart Cities” – communities that are building an infrastructure to continuously improve the collection, aggregation, and use of data to improve the life of their residents – by harnessing the growing data revolution, low-cost sensors, and research collaborations, and doing so securely to protect safety and privacy.

As part of the initiative, the Administration is announcing:

  • More than $35 million in new grants and over $10 million in proposed investments to build a research infrastructure for Smart Cities by the National Science Foundation and National Institute of Standards and Technology.
  • Nearly $70 million in new spending and over $45 million in proposed investments to unlock new solutions in safety, energy, climate preparedness, transportation, health and more, by the Department of Homeland Security, Department of Transportation, Department of Energy, Department of Commerce, and the Environmental Protection Agency.
  • More than 20 cities participating in major new multi-city collaborations that will help city leaders effectively collaborate with universities and industry.

Today, the Administration is also hosting a White House Smart Cities Forum, coinciding with Smart Cities Week hosted by the Smart Cities Council, to highlight new steps and brainstorm additional ways that science and technology can support municipal efforts.

The Administration’s Smart Cities Initiative will begin with a focus on key strategies:

  • Creating test beds for “Internet of Things” applications and developing new multi-sector collaborative models: Technological advancements and the diminishing cost of IT infrastructure have created the potential for an “Internet of Things,” a ubiquitous network of connected devices, smart sensors, and big data analytics. The United States has the opportunity to be a global leader in this field, and cities represent strong potential test beds for development and deployment of Internet of Things applications. Successfully deploying these and other new approaches often depends on new regional collaborations among a diverse array of public and private actors, including industry, academia, and various public entities.
  • Collaborating with the civic tech movement and forging intercity collaborations: There is a growing community of individuals, entrepreneurs, and nonprofits interested in harnessing IT to tackle local problems and work directly with city governments. These efforts can help cities leverage their data to develop new capabilities. Collaborations across communities are likewise indispensable for replicating what works in new places.
  • Leveraging existing Federal activity: From research on sensor networks and cybersecurity to investments in broadband infrastructure and intelligent transportation systems, the Federal government has an existing portfolio of activities that can provide a strong foundation for a Smart Cities effort.
  • Pursuing international collaboration: Fifty-four percent of the world’s population live in urban areas. Continued population growth and urbanization will add 2.5 billion people to the world’s urban population by 2050. The associated climate and resource challenges demand innovative approaches. Products and services associated with this market present a significant export opportunity for the U.S., since almost 90 percent of this increase will occur in Africa and Asia.

Complementing this effort, the President’s Council of Advisors on Science and Technology is examining how a variety of technologies can enhance the future of cities and the quality of life for urban residents. The Networking and Information Technology Research and Development (NITRD) Program is also announcing the release of a new framework to help coordinate Federal agency investments and outside collaborations that will guide foundational research and accelerate the transition into scalable and replicable Smart City approaches. Finally, the Administration’s growing work in this area is reflected in the Science and Technology Priorities Memo, issued by the Office of Management and Budget and Office of Science and Technology Policy in preparation for the President’s 2017 budget proposal, which includes a focus on cyber-physical systems and Smart Cities….(More)”

Syria refugees tap in to legal advice by text

Curated on Posted on by Stefaan Verhulst

Hannah Kuchler in the Financial Times: “Syrian refugees can now access free legal advice by text message after a Palestinian start-up launched a service in Turkey, which it hopes to expand to reach refugees across Europe.

Refugees fleeing the conflict in Syria can receive legal guidance via their mobile phones on everything from whether they have the right to work to education services available for their children, after Souktel, a small start-up partnered with the American Bar Association.

The 30-person start-up employs both former humanitarian workers from Oxfam and USAID, who understand the problems faced by refugees, and software engineers who tackle the challenge of sorting, tagging and translating enquiries which are then sent to a team of Turkish lawyers.

Jacob Korenblum, president and chief executive of Souktel, said more than 10,000 individuals have used the service since it launched less than three weeks ago, with lawyers busy answering a steady stream of questions.

“Given the strength and rapid interest in this service and the uptake since its launch, we want to scale into Greece and other European countries to meet the same need,” he said. “This is very much becoming a pan-European problem at the very least.”…

The American Bar Association approached Souktel and asked them to build a service that could offer remote legal support and uses funds from international donors to pay the company….

Smartphones — or even basic mobile phones — have fast become one of the easiest ways of communicating for the poor or dispossessed. Even when basic infrastructure has failed, people are able to access information and connect with relatives abroad via their devices.

Mr Korenblum, a Canadian former aid worker, helped found Souktel after he saw young people in Palestine relying on their mobile devices when working there 10 years ago. The company has built similar services on behalf of humanitarian organisations working in other areas — including the UK’s department for international development in Gaza, Iraq and Somalia, among other places…(More)”