How to Use Social Media to Better Engage People Affected by Crises


Guide by the International Red Cross Federation: “Together with ICRC, and with the support of OCHA, we have published a brief guide on how to use social media to better engage people affected by crisis. The guide is geared towards staff in humanitarian organisations who are responsible for official social media channels.

In the past few years, the role of social media and digital technologies in times of disasters and crises has grown exponentially. During disasters like the 2015 Nepal earthquake, for instance, Facebook and Twitter were crucial components of the humanitarian response, allowing mostly local, but also international actors involved in relief efforts, to disseminate lifesaving messages. However, the use of social media by humanitarian organizations to engage and communicate with (not about) affected people is, to date, still vastly untapped and largely under researched and document¬ed in terms of the provision of practical guidance, both thematically and technically, good practices and lessons learned.

This brief guide, trying to address this gap, provides advice on how to use social media effectively to engage with, and be accountable to, affected people through practical tips and case studies from within the Movement and the wider sector…(Guide)”.

Blockchain Could Help Us Reclaim Control of Our Personal Data


Michael Mainelli at Harvard Business Review: “…numerous smaller countries, such as Singapore, are exploring national identity systems that span government and the private sector. One of the more successful stories of governments instituting an identity system is Estonia, with its ID-kaarts. Reacting to cyber-attacks against the nation, the Estonian government decided that it needed to become more digital, and even more secure. They decided to use a distributed ledger to build their system, rather than a traditional central database. Distributed ledgers are used in situations where multiple parties need to share authoritative information with each other without a central third party, such as for data-logging clinical assessments or storing data from commercial deals. These are multi-organization databases with a super audit trail. As a result, the Estonian system provides its citizens with an all-digital government experience, significantly reduced bureaucracy, and significantly high citizen satisfaction with their government dealings.

Cryptocurrencies such as Bitcoin have increased the awareness of distributed ledgers with their use of a particular type of ledger — blockchain — to hold the details of coin accounts among millions of users. Cryptocurrencies have certainly had their own problems with their wallets and exchanges — even ID-kaarts are not without their technical problems — but the distributed ledger technology holds firm for Estonia and for cryptocurrencies. These technologies have been working in hostile environments now for nearly a decade.

The problem with a central database like the ones used to house social security numbers, or credit reports, is that once it’s compromised, a thief has the ability to copy all of the information stored there. Hence the huge numbers of people that can be affected — more than 140 million people in the Equifax breach, and more than 50 million at Home Depot — though perhaps Yahoo takes the cake with more than three billion alleged customer accounts hacked.  Of course, if you can find a distributed ledger online, you can copy it, too. However, a distributed ledger, while available to everyone, may be unreadable if its contents are encrypted. Bitcoin’s blockchain is readable to all, though you can encrypt things in comments. Most distributed ledgers outside cryptocurrencies are encrypted in whole or in part. The effect is that while you can have a copy of the database, you can’t actually read it.

This characteristic of encrypted distributed ledgers has big implications for identity systems.  You can keep certified copies of identity documents, biometric test results, health data, or academic and training certificates online, available at all times, yet safe unless you give away your key. At a whole system level, the database is very secure. Each single ledger entry among billions would need to be found and then individually “cracked” at great expense in time and computing, making the database as a whole very safe.

Distributed ledgers seem ideal for private distributed identity systems, and many organizations are working to provide such systems to help people manage the huge amount of paperwork modern society requires to open accounts, validate yourself, or make payments.  Taken a small step further, these systems can help you keep relevant health or qualification records at your fingertips.  Using “smart” ledgers, you can forward your documentation to people who need to see it, while keeping control of access, including whether another party can forward the information. You can even revoke someone’s access to the information in the future….(More)”.

Enhancing Citizen Engagement in the Face of Climate Change Risks: A Case Study of the Flood Early Warning System and Health Information System in Semarang City, Indonesia


Chapter by Aniessa Delima Sari and Nyoman Prayoga in book on Climate Change in Cities: “This case study describes how two climate resilience action projects in Semarang City, Indonesia, were able to provide new mechanisms allowing better engagement between the Semarang city government and its citizens. With the introduction of the Flood Early Warning System (FEWS), flood-prone communities in the Beringin River Basin are now able to evacuate to safe shelters before flood incidents occur. Through the Health Information and Early Warning System (HIEWS), citizens can access real-time information related to dengue fever cases in the city. Although the focus areas are different, both projects aim to help communities become more resilient to the impacts of climate change, specifically floods and vector-borne disease. We find similar patterns in the two cases, in which efforts to enhance community participation are essential to guarantee the success of the projects. Enhanced community engagement is achieved through the thoughtful consideration of local knowledge and social networks, intensive assistance to increase awareness and motivation of the community, and understanding governance structures to ensure that funds are allocated through formal handover processes to continue and expand the results of the interventions. These findings are useful and important to guide any climate change adaptation projects toward better sustainability and ownership, especially in the application of an early warning system or information system that requires technology, sustainable budget allocation from the local government to operate and maintain the system, and buy-in from local communities…(More)”

Information Governance in Japan: Towards a Comparative Paradigm


Book by Kenji E. KushidaYuko Kasuya and Eiji Kawabata: “The history of human civilization has been about managing information, from hunting and gathering through contemporary times. In modern societies, information flows are central to how individuals and societies interact with governments, economies, and other countries. Despite this centrality of information, information governance—how information flows are managed—has not been a central concern of scholarship. We argue that it should be, especially now that digitization has dramatically altered the amount of information generated, how it can be transmitted, and how it can be used.

This book examines various aspects of information governance in Japan, utilizing comparative and historical perspectives. The aim is threefold: 1) to explore Japan’s society, politics, and economy through a critical but hitherto under-examined vantage that we believe cuts to the core of what modern societies are built with—information; 2) articulate a set of components which can be used to analyze other countries from the vantage of information governance; and 3) provide frameworks of reference to analyze each component.

This book is the product of a multidisciplinary, multinational collaboration between scholars based in the US and Japan. Each are experts in their own fields (economics, political science, information science, law, library science), and were brought together in two workshops to develop, explore, and analyze the conception and various of facets of information governance. This book is frontier research by proposing and taking this conception of information governance as a framework of analysis.

The introduction sets up the analysis by providing background and a framework for understanding the conception of information governance. Part I focuses on the management of government-held information. Part II examines information central to economic activity. Part III explores information flows crucial to politics and social life….(More)”.

Art And Science Of The Nudge – Innovation In Indian Policymaking


Vinayak Dalmia at Swarajya: “In September last year, a news release stated that NITI Aayog, in partnership with the Bill & Melinda Gates Foundation, will help set up a “nudge unit”. The stated aim is to deepen the reach of certain flagship programmes including Swachh Bharat, Jan Dhan Yojana and Skill Development.

Mainstream publications have also begun to argue for the same. Since a lot of India’s social problems are behavioural in nature, subtle, inexpensive changes in the “environment” prove more effective than elaborate laws or policies. Prime Minister Narendra Modi himself hinted at the psychological nature of ills such as gender violence and sanitation. Pratap Bhanu Mehta states – “social failure is as serious a matter as market failure”. The Prime Minister has started with moral persuasion on issues of cleanliness or giving up LPG (liquefied petroleum gas) subsidies. A formal and rigorous approach to some of these problems should be the next logical step.

Government and/or policymakers are in many ways architects designing “choices” and social environments we live in. As designers, they must leverage the fundamental truth that all actors and agents are psychological beings having less-than-perfect rationality. So, while behavioural science operates on the premise that the brain is prone to making mistakes, psychology can address the flaws and design smarter policies.

For example, open defecation is a big problem in India. It stands tangential to the Prime Minister’s Swachh Bharat dream. In spite of building toilets, in some cases, the usage rates are no more than 50 per cent. World Bank economist Nidhi Khurana has proposed communicating the harms of this behaviour as opposed to the benefits of using a toilet. In effect, she is suggesting the use of the theory of “loss aversion” which states that people value potential losses more than potential gains (on average, twice as much). Studies have also found that subtle changes in the sense of ownership bring significant improvements.

Noteworthy is the immunisation rate in Rajasthan. It increased after free lentils were given to women who brought their children to dispensaries. Colour-coded footprints in the Delhi Metro is borrowed from Copenhagen in order to institute better civic sense. In Kenya, weekly text reminders help ensure HIV patients adhere to medication schedules….(More)”.

Google Gets Serious About Mapping Wheelchair Accessibility


Linda Poon at CityLab: “If there’s one thing Google’s got at its disposal, it’s a global army of avid map users. Now the company is leveraging that power to make its Maps feature more useful for people with mobility challenges—a group that often gets overlooked in the world of transit and urban innovation.

Google Maps already indicates if a location is wheelchair accessible—a result of a personal project by one of its employees—but its latest campaign will crowdsource data from its 30 million Local Guides worldwide, who contribute tips and photos about neighborhood establishments in exchange for points and small prizes like extra digital storage space. The company is calling on them to answer five simple questions—like whether a building has accessible entrances or bathrooms—when they submit a review for a location. In the coming weeks, Google will host workshops and “geowalks” specifically focused on mobility across seven cities, from New York City and London to Tokyo and Surabaya, Indonesia.

“The [users] have multiple motivations, and one is wanting to help their own community get around.” says Laura Slabin, Google’s director of local content and community. “So we’re leveraging the fact that people are motivated by altruism.”

But as simple as the questions seem—Is there wheelchair-accessible seating? or Is there a wheelchair-accessible elevator?—answering them requires careful attention to detail. That’s why Google even sent out a  nifty tip sheet to help its physically abled members answer those questions….(More)”.

Voice or chatter? Making ICTs work for transformative citizen engagement


Research Report Summary by Making All Voices Count: “What are the conditions in democratic governance that make information and communication technology (ICT)-mediated citizen engagement transformative? While substantial scholarship exists on the role of the Internet and digital technologies in triggering moments of political disruption and cascading upheavals, academic interest in the sort of deep change that transforms institutional cultures of democratic governance, occurring in ‘slow time’, has been relatively muted.

This study attempts to fill this gap. It is inspired by the idea of participation in everyday democracy and seeks to explore how ICT-mediated citizen engagement can promote democratic governance and amplify citizen voice.

ICT-mediated citizen engagement is defined by this study as comprising digitally-mediated information outreach, dialogue, consultation, collaboration and decision-making, initiated either by government or by citizens, towards greater government accountability and responsiveness.

The study involved empirical explorations of citizen engagement initiatives in eight sites – two in Asia (India and Philippines), one in Africa (South Africa), three in South America (Brazil, Colombia, Uruguay) and two in Europe (Netherlands and Spain).

This summary of the larger Research Report presents recommendations for how public policies and programmes can promote ICTs for citizen engagement and transformative citizenship.  In doing so it provides an overview of the discussion the authors undertake on three inter-related dimensions, namely:

  • calibrating digitally mediated citizen participation as a measure of political empowerment and equality
  • designing techno-public spaces as bastions of inclusive democracy
  • ensuring that the rule of law upholds democratic principles in digitally mediated governance…(More. Full research report)

Internet of Things tackles global animal poaching


Springwise: “ZSL (Zoological Society of London), one of the most famous zoos in Europe, has teamed up with non-profit technology company Digital Catapult to support the development of anti-poaching technology. The partnership will use the Internet of Things (IoT) and Low Power Wide Area Network (LPWAN) technologies to create a sensor and satellite-enabled network that will be able to help conservationists monitor wildlife and respond to poaching threats on land and sea in some of the world’s most remote national parks.

Up to 35,000 African elephants were killed by poachers in 2016, and black rhino and mountain gorilla populations continue to be at high risk. LPWAN could help prevent poaching in game reserves by enabling remote sensors to communicate with one another over long distance while using only a small amount of power. These connected sensors are able to detect activities nearby and determine whether these originate from wildlife or poachers, creating immediate alerts for those monitoring the area.

Digital Catapult has installed a LPWAN base station at the ZSL headquarters at London Zoo, which will enable prototypes to be tested on site. This technology will build on the revolutionary work already underway in areas including Kenya, Nepal, Australia, the Chagos Archipelago, and Antarctica.

The practise of poaching has been the target of many technology companies, with a similar project using artificial intelligence to monitor poachers recently coming to light. One of the many devastating impacts of poaching is the potential to cause extinction of some animals, and one startup has tackled this potential catastrophe with rhinos by producing a 3D printed horn that could help the species avoid being a target….(More)”.

Who serves the poor ? surveying civil servants in the developing world


Worldbank working paper by Daniel Oliver Rogger: “Who are the civil servants that serve poor people in the developing world? This paper uses direct surveys of civil servants — the professional body of administrators who manage government policy — and their organizations from Ethiopia, Ghana, Indonesia, Nigeria, Pakistan and the Philippines, to highlight key aspects of their characteristics and experience of civil service life. Civil servants in the developing world face myriad challenges to serving the world’s poor, from limited facilities to significant political interference in their work. There are a number of commonalities across service environments, and the paper summarizes these in a series of ‘stylized facts’ of the civil service in the developing world. At the same time, the particular challenges faced by a public official vary substantially across and within countries and regions. For example, measured management practices differ widely across local governments of a single state in Nigeria. Surveys of civil servants allow us to document these differences, build better models of the public sector, and make more informed policy choices….(More)”.

The Death of Public Knowledge? How Free Markets Destroy the General Intellect


Book edited by Aeron Davis: “...argues for the value and importance of shared, publicly accessible knowledge, and suggests that the erosion of its most visible forms, including public service broadcasting, education, and the network of public libraries, has worrying outcomes for democracy.

With contributions from both activists and academics, this collection of short, sharp essays focuses on different aspects of public knowledge, from libraries and education to news media and public policy. Together, the contributors record the stresses and strains placed upon public knowledge by funding cuts and austerity, the new digital economy, quantification and target-setting, neoliberal politics, and inequality. These pressures, the authors contend, not only hinder democracies, but also undermine markets, economies, and social institutions and spaces everywhere.

Covering areas of international public concern, these polemical, accessible texts include reflections on the fate of schools and education, the takeover of public institutions by private interests, and the corruption of news and information in the financial sector. They cover the compromised Greek media during recent EU negotiations, the role played by media and political elites in the Irish property bubble, the compromising of government policy by corporate interests in the United States and Korea, and the squeeze on public service media in the United Kingdom, New Zealand, and the United States.

Individually and collectively, these pieces spell out the importance of maintaining public, shared knowledge in all its forms, and offer a rallying cry for doing so, asserting the need for strong public, financial, and regulatory support….(More)”