Lessons from Airbnb and Uber to Open Government as a Platform


Interview by Marquis Cabrera with Sangeet Paul Choudary: “…Platform companies have a very strong core built around data, machine learning, and a central infrastructure. But they rapidly innovate around it to try and test new things in the market and that helps them open themselves for further innovation in the ecosystem. Governments can learn to become more modular and more agile, the way platform companies are. Modularity in architecture is a very fundamental part of being a platform company; both in terms of your organizational architecture, as well as your business model architecture.

The second thing that governments can learn from a platform company is that successful platform companies are created with intent. They are not created by just opening out what you have available. If you look at the current approach of applying platform thinking in government, a common approach is just to take data and open it out to the world. However, successful platform companies first create a shaping strategy to shape-out and craft a direction of vision for the ecosystem in terms of what they can achieve by being on the platform. They then provision the right tools and services that serve the vision to enable success for the ecosystem[1] . And only then do they open up their infrastructure. It’s really important that you craft the right shaping strategy and use that to define the rights tools and services before you start pursuing a platform implementation.

In my work with governments, I regularly find myself stressing the importance of thinking as a market maker rather than as a service provider. Governments have always been market makers but when it comes to technology, they often take the service provider approach.

In your book, you used San Francisco City Government and Data.gov as examples of infusing platform thinking in government. But what are some global examples of governments, countries infusing platform thinking around the world?

One of the best examples is from my home country Singapore, which has been at the forefront of converting the nation into a platform. It has now been pursuing platform strategy both overall as a nation by building a smart nation platform, and also within verticals. If you look particularly at mobility and transportation, it has worked to create a central core platform and then build greater autonomy around how mobility and transportation works in the country. Other good examples of governments applying this are Dubai, South Korea, Barcelona; they are all countries and cities that have applied the concept of platforms very well to create a smart nation platform. India is another example that is applying platform thinking with the creation of the India stack, though the implementation could benefit from better platform governance structures and a more open regulation around participation….(More)”.

The Prospects & Limits of Deliberative Democracy


Introduction by  and  of Special Issue of Daedalus:Democracy is under siege. Approval ratings for democratic institutions in most countries around the world are at near-record lows. The number of recognized democratic countries in the world is no longer expanding after the so-called Third Wave of democratic transitions. Indeed, there is something of a “democratic recession.” Further, some apparently democratic countries with competitive elections are undermining elements of liberal democracy: the rights and liberties that ensure freedom of thought and expression, protection of the rule of law, and all the protections for the substructure of civil society that may be as important for making democracy work as the electoral process itself. The model of party competition-based democracy – the principal model of democracy in the modern era – seems under threat.

That model also has competition. What might be called “meritocratic authoritarianism,” a model in which regimes with flawed democratic processes nevertheless provide good governance, is attracting attention and some support. Singapore is the only successful extant example, although some suggest China as another nation moving in this direction. Singapore is not a Western-style party- and competition-based democracy, but it is well-known for its competent civil servants schooled in making decisions on a cost-benefit basis to solve public problems, with the goals set by elite consultation with input from elections rather than by party competition.

Public discontent makes further difficulties for the competitive model. Democracies around the world struggle with the apparent gulf between political elites who are widely distrusted and mobilized citizens who fuel populism with the energy of angry voices. Disillusioned citizens turning against elites have produced unexpected election results, including the Brexit decision and the 2016 U.S. presidential election.

The competitive elections and referenda of most current democracies depend on mobilizing millions of voters within a context of advertising, social media, and efforts to manipulate as well as inform public opinion. Competing teams want to win and, in most cases, are interested in informing voters only when it is to their advantage. The rationale for competitive democracy, most influentially developed by the late economist Joseph Schumpeter, held that the same techniques of advertising used in the commercial sphere to get people to buy products can be expected in the political sphere. On this view, we should not expect a “genuine” public will, but rather “a manufactured will” that is just a by-product of political competition.

Yet the ideal of democracy as the rule of “the people” is deeply undermined when the will of the people is in large part manufactured. The legitimacy of democracy depends on some real link between the public will and the public policies and office-holders who are selected. Although some have criticized this “folk theory of democracy” as empirically naive, its very status as a folk theory reflects how widespread this normative expectation is.5 To the extent that leaders manufacture the public will, the normative causal arrow goes in the wrong direction. If current democracies cannot produce meaningful processes of public will formation, the legitimacy claims of meritocratic autocracies or even more fully autocratic systems become comparatively stronger.

Over the last two decades, another approach to democracy has become increasingly prominent. Based on greater deliberation among the public and its representatives, deliberative democracy has the potential, at least in theory, to respond to today’s current challenges. If the many versions of a more deliberative democracy live up to their aspirations, they could help revive democratic legitimacy, provide for more authentic public will formation, provide a middle ground between widely mistrusted elites and the angry voices of populism, and help fulfill some of our common normative expectations about democracy.

Can this potential be realized? In what ways and to what extent? Deliberative democracy has created a rich literature in both theory and practice. This issue of Dædalus assesses both its prospects and limits. We include advocates as well as critics. As deliberative democrats, our aim is to stimulate public deliberation about deliberative democracy, weighing arguments for and against its application in different contexts and for different purposes.

How can deliberative democracy, if it were to work as envisaged by its supporters, respond to the challenges just sketched? First, if the more-deliberative institutions that many advocate can be applied to real decisions in actual ongoing democracies, arguably they could have a positive effect on legitimacy and lead to better governance. They could make a better connection between the public’s real concerns and how they are governed. Second, these institutions could help fill the gap between distrusted elites and angry populists. Elites are distrusted in part because they seem and often are unresponsive to the public’s concerns, hopes, and values. Perhaps, the suspicion arises, the elites are really out for themselves. On the other hand, populism stirs up angry, mostly nondeliberative voices that can be mobilized in plebescitary campaigns, whether for Brexit or for elected office. In their contributions to this issue, both Claus Offe and Hélène Landemore explore the crisis of legitimacy in representative government, including the clash between status quo – oriented elites and populism. Deliberative democratic methods open up the prospect of prescriptions that are both representative of the entire population and based on sober, evidence-based analysis of the merits of competing arguments. Popular deliberative institutions are grounded in the public’s values and concerns, so the voice they magnify is not the voice of the elites. But that voice is usually also, after deliberation, more evidence-based and reflective of the merits of the major policy arguments. Hence these institutions fill an important gap.

How might popular deliberative democracy, if it were to work as envisaged by its supporters, fulfill normative expectations of democracy, thought to be unrealistic by critics of the “folk theory”? The issue turns on the empirical possibility that the public can actually deliberate. Can the people weigh the trade-offs? Can they assess competing arguments? Can they connect their deliberations with their voting preferences or other expressions of preference about what should be done? Is the problem that the people are not competent, or that they are not in the right institutional context to be effectively motivated to participate? These are empirical questions, and the controversies about them are part of our dialogue.

This issue includes varying definitions, approaches, and contexts. The root notion is that deliberation requires “weighing” competing arguments for policies or candidates in a context of mutually civil and diverse discussion in which people can decide on the merits of arguments with good information. Is such a thing possible in an era of fake news, social media, and public discussions largely among the like-minded? These are some of the challenges facing those who might try to make deliberative democracy practical….(More)”

Local Government in China Trials Blockchain for Public Services


Wolfie Zhao at Coin Desk: “A city district in southern China is using blockchain to streamline government services for its one million residents.

Chan Cheng District, within Foshan City in Canton province, announced during an event on 23rd June the launch of a platform called Intelligent Multifunctional Identity (IMI) that lets registered local residents avoid filling repetitive personal information for different public services, presumably providing a more simple and secured process.

The newly revealed system is seen as an upgrade, incorporated to the current all-in-one workflow in the local administration.

Since 2014, the Chan Cheng District government has operated a central hub inside the city that serves as a physical portal for residents who need tax, pension, healthcare or utility services, among others. Despite offering a single source at which residents can access these services, repetitive work is needed for multiple processes.

According to the district’s announcement, residents who are able to register on and verified by the IMI platform will have the control of their personal information and can grant access to a government service they need. Using paired public and private keys, the system is also said to be able to verify users’ identity automatically without requiring them to be physically present at a service center….(More)”.

The Problem With Participatory Democracy Is the Participants


Eitan D. Hersh in the New York Times: “…For years, political scientists have studied how people vote, petition, donate, protest, align with parties and take in the news, and have asked what motivates these actions. The typical answers are civic duty and self-interest.

But civic duty and self-interest do not capture the ways that middle- and upper-class Americans are engaging in politics. Now it is the Facebooker who argues with friends of friends he does not know; the news consumer who spends hours watching cable; the repeat online petitioner who demands actions like impeaching the president; the news sharer willing to spread misinformation and rumor because it feels good; the data junkie who frantically toggles between horse races in suburban Georgia and horse races in Britain and France and horse races in sports (even literal horse races).

What is really motivating this behavior is hobbyism — the regular use of free time to engage in politics as a leisure activity. Political hobbyism is everywhere.

There are several reasons. For one, technology allows those interested in politics to gain specialized knowledge and engage in pleasing activities, like reinforcing their views with like-minded friends on Facebook. For another, our era of relative security (nearly a half-century without a conscripted military) has diminished the solemnity that accompanied politics in the past. Even in the serious moments since the 2016 election, political engagement for many people is characterized by forwarding the latest clip that embarrasses the other side, like videos of John McCain asking incomprehensible questions or Elizabeth Warren “destroying” Betsy DeVos.

Then there are the well-intentioned policy innovations over the years that were meant to make politics more open but in doing so exposed politics to hobbyists: participatory primaries, ballot initiatives, open-data policies, even campaign contribution limits. The contribution rules that are now in place favor the independent vanity projects of wealthy egomaniacs instead of allowing parties to raise money and build durable local support.

The result of this is political engagement that takes the form of partisan fandom, the seeking of cheap thrills, and amateurs trying their hand at a game — the billionaire funding “super PACs” all the way down to the everyday armchair quarterback who professes that the path to political victory is through ideological purity. (In the face of a diverse and moderate country, the demand for ideological purity itself can be a symptom of hobbyism: If politics is a sport and the stakes are no higher, why not demand ideological purity if it feels good?)….

What, exactly, is wrong with political hobbyism? We live in a democracy, after all. Aren’t we supposed to participate? Political hobbyism might not be so bad if it complemented mundane but important forms of participation. The problem is that hobbyism is replacing other forms of participation, like local organizing, supporting party organizations, neighbor-to-neighbor persuasion, even voting in midterm elections — the 2014 midterms had the lowest level of voter participation in over 70 years.

The Democratic Party, the party that embraces “engagement,” is in atrophy in state legislatures across the country. Perhaps this is because state-level political participation needs to be motivated by civic duty; it is not entertaining enough to pique the interest of hobbyists. The party of Hollywood celebrities also struggles to energize its supporters to vote. Maybe it is because when politics is something one does for fun rather than out of a profound moral obligation, the citizen who does not find it fun has no reason to engage. The important parts of politics for the average citizen simply may not be enjoyable….

An unqualified embrace of engagement, without leaders channeling activists toward clear goals, yields the spinning of wheels of hobbyism.

Democrats should know that an unending string of activities intended for instant gratification does not amount to much in political power. What they should ask is whether their emotions and energy are contributing to a behind-the-scenes effort to build local support across the country or whether they are merely a hollow, self-gratifying manifestation of the new political hobbyism….(More)”

The solution to US politics’ Facebook problem is Facebook


Parag Khanna in Quartz: “In just one short decade, Facebook has evolved from a fast-growing platform for sharing classmates’ memories and pet photos to being blamed for Donald Trump’s election victory, promoting hate speech, and accelerating ISIS recruitment. Clearly, Facebook has outgrown its original mission.

It should come as no surprise then that Facebook CEO Mark Zuckerberg has in the past few months issued a long manifesto explaining the company’s broader aim to foster global connectivity, given a commencement speech at Harvard focused on the need for people to feel a meaningful “sense of purpose,” as well as more recently changed the company’s mission to “give people the power to build community and bring the world closer together.”

In truth, Facebook has been doing this all along. In just a three year period between 2011-2014, the average number of international “friends” Facebook members have (whether from rich or poor countries) doubled and in many cases tripled. There is no denying that without Facebook, people would have much less exposure to people they would never meet, and therefore opportunities to gain wider perspectives (irrespective of whether they confirm or contradict one’s own). Then there are charities and NGOs from UNICEF to Human Rights Watch that raise millions of dollars on Facebook and other online platforms such as Avaaz and Change.org.

Facebook has just crossed two billion monthly users, meaning more people express their views on it each month than will vote in all elections in the world this year. That makes Facebook the largest player in wide array of social media tools that are the epicenter–and the lightening rod–for our conversation about technology and politics. Ironically, though, while so many of these innovations come out of the US, the American approach to using digital technology for better governance is at best pathetic…. Sloppy analysis, a cynical Kommentariat and an un-innovative government have led America down the path of ignoring most of the positive ways digital governance can unfold. Fortunately, there are plenty of lessons from around the world for those who care to look and learn.

Citizen engagement is an obvious start. But this should be more than just live-streamed town halls and Q&As in the run-up to elections. European governments such as the UK use Facebook pages to continuously gather policy proposals on public spending priorities. In Estonia, electronic voting is the norm. In the world’s oldest direct democracy, Switzerland, citizen petitions and initiatives are being digitized for even more transparent and inclusive deliberation. In Australia, the Flux movement is allowing all citizens to cast digital ballots on specific policy issues and submit them straight to parliament. Meanwhile, America has the Koch Brothers and the NRA…..

Even governments that are less respected in the West because their regimes do not resemble our own do a better job of harnessing social media. Sheikh Mohammed, ruler of Dubai, uses Facebook to crowdsource suggestions for infrastructure projects and other ideas from a population that is a whopping 90 percent foreign.

Singapore may be the most sophisticated government in this domain. Though the incumbent People’s Action Party (PAP) wins every parliamentary election hands-down, more important is the fact that surveys the public ad nauseam on issues of savings and healthcare, transit routes, immigration policy and just about everything else. Singapore is not Switzerland, but it might be the world’s most responsive government.

This is how governments that appear illegitimate according to a narrow reading of Western political theory boast far higher public satisfaction than most all Western governments today. If you don’t understand this, you probably spend too much time in a filter bubble….

The US should aspire to be a place where democracy and data reinforce rather than contradict each other….(More)

Open Government: Concepts and Challenges for Public Administration’s Management in the Digital Era


Tippawan Lorsuwannarat in the Journal of Public and Private Management: “This paper has four main objectives. First, to disseminate a study on the meaning and development of open government. Second, to describe the components of an open government. Third, to examine the international movement situation involved with open government. And last, to analyze the challenges related to the application of open government in Thailandus current digital era. The paper suggests four periods of open government by linking to the concepts of public administration in accordance with the use of information technology in the public sector. The components of open government are consistent with the meaning of open government, including open data, open access, and open engagement. The current international situation of open government considers the ranking of open government and open government partnership. The challenges of adopting open government in Thailand include clear policy regarding open government, digital gap, public organizational culture, laws supporting privacy and data infrastructure….(More)”.

Volunteers teach AI to spot slavery sites from satellite images


This data will then be used to train machine learning algorithms to automatically recognise brick kilns in satellite imagery. If computers can pinpoint the location of such possible slavery sites, then the coordinates could be passed to local charities to investigate, says Kevin Bales, the project leader, at the University of Nottingham, UK.

South Asian brick kilns are notorious as modern-day slavery sites. There are an estimated 5 million people working in brick kilns in South Asia, and of those nearly 70 per cent are thought to be working there under duress – often to pay off financial debts.

 However, no one is quite sure how many of these kilns there are in the so-called “Brick Belt”, a region that stretches across parts of Pakistan, India and Nepal. Some estimates put the figure at 20,000, but it may be as high as 50,000.

Bales is hoping that his machine learning approach will produce a more accurate figure and help organisations on the ground know where to direct their anti-slavery efforts.

It’s great to have a tool for identifying possible forced labour sites, says Sasha Jesperson at St Mary’s University in London. But it is just a start – to really find out how many people are being enslaved in the brick kiln industry, investigators still need to visit every site and work out exactly what’s going on there, she says….

So far, volunteers have identified over 4000 potential slavery sites across 400 satellite images taken via Google Earth. Once these have been checked several times by volunteers, Bales plans to use these images to teach the machine learning algorithm what kilns look like, so that it can learn to recognise them in images automatically….(More)”.

Index: Collective Intelligence


By Hannah Pierce and Audrie Pirkl

The Living Library Index – inspired by the Harper’s Index – provides important statistics and highlights global trends in governance innovation. This installment focuses on collective intelligence and was originally published in 2017.

The Collective Intelligence Universe

  • Amount of money that Reykjavik’s Better Neighbourhoods program has provided each year to crowdsourced citizen projects since 2012: € 2 million (Citizens Foundation)
  • Number of U.S. government challenges that people are currently participating in to submit their community solutions: 778 (Challenge.gov).
  • Percent of U.S. arts organizations used social media to crowdsource ideas in 2013, from programming decisions to seminar scheduling details: 52% (Pew Research)
  • Number of Wikipedia members who have contributed to a page in the last 30 days: over 120,000 (Wikipedia Page Statistics)
  • Number of languages that the multinational crowdsourced Letters for Black Lives has been translated into: 23 (Letters for Black Lives)
  • Number of comments in a Reddit thread that established a more comprehensive timeline of the theater shooting in Aurora than the media: 1272 (Reddit)
  • Number of physicians that are members of SERMO, a platform to crowdsource medical research: 800,000 (SERMO)
  • Number of citizen scientist projects registered on SciStarter: over 1,500 (Collective Intelligence 2017 Plenary Talk: Darlene Cavalier)
  • Entrants to NASA’s 2009 TopCoder Challenge: over 1,800 (NASA)

Infrastructure

  • Number of submissions for Block Holm (a digital platform that allows citizens to build “Minecraft” ideas on vacant city lots) within the first six months: over 10,000 (OpenLearn)
  • Number of people engaged to The Participatory Budgeting Project in the U.S.: over 300,000. (Participatory Budgeting Project)
  • Amount of money allocated to community projects through this initiative: $238,000,000

Health

  • Percentage of Internet-using adults with chronic health conditions that have gone online within the US to connect with others suffering from similar conditions: 23% (Pew Research)
  • Number of posts to Patient Opinion, a UK based platform for patients to provide anonymous feedback to healthcare providers: over 120,000 (Nesta)
    • Percent of NHS health trusts utilizing the posts to improve services in 2015: 90%
    • Stories posted per month: nearly 1,000 (The Guardian)
  • Number of tumors reported to the English National Cancer Registration each year: over 300,000 (Gov.UK)
  • Number of users of an open source artificial pancreas system: 310 (Collective Intelligence 2017 Plenary Talk: Dana Lewis)

Government

  • Number of submissions from 40 countries to the 2017 Open (Government) Contracting Innovation Challenge: 88 (The Open Data Institute)
  • Public-service complaints received each day via Indonesian digital platform Lapor!: over 500 (McKinsey & Company)
  • Number of registered users of Unicef Uganda’s weekly, SMS poll U-Report: 356,468 (U-Report)
  • Number of reports regarding government corruption in India submitted to IPaidaBribe since 2011: over 140,000 (IPaidaBribe)

Business

  • Reviews posted since Yelp’s creation in 2009: 121 million reviews (Statista)
  • Percent of Americans in 2016 who trust online customer reviews as much as personal recommendations: 84% (BrightLocal)
  • Number of companies and their subsidiaries mapped through the OpenCorporates platform: 60 million (Omidyar Network)

Crisis Response

Public Safety

  • Number of sexual harassment reports submitted to from 50 cities in India and Nepal to SafeCity, a crowdsourcing site and mobile app: over 4,000 (SafeCity)
  • Number of people that used Facebook’s Safety Check, a feature that is being used in a new disaster mapping project, in the first 24 hours after the terror attacks in Paris: 4.1 million (Facebook)

What Bhutanese hazelnuts tell us about using data for good


Bruno Sánchez-Andrade Nuño at WEForum: “How are we going to close the $2.5 trillion/year finance gap to achieve the Sustainable Development Goals (SDGs)? Whose money? What business model? How to scale it that much? If you read the recent development economics scholar literature, or Jim Kim’s new financing approach of the World Bank, you might hear the benefits of “blended finance” or “triple bottom lines.” I want to tell you instead about a real case that makes a dent. I want to tell you about Sonam.

Sonam is a 60-year old farmer in rural Bhutan. His children left for the capital, Thimphu, like many are doing nowadays. Four years ago, he decided to plant 2 acres of hazelnuts on an unused rocky piece of his land. Hazelnut saplings, training, and regular supervision all come from “Mountain Hazelnuts”, Bhutan’s only 100% foreign invested company. They fund the costs of the trees and helps him manage his orchard. In return, when the nuts come, he will sell his harvest to them above the guaranteed floor price, which will double his income; in a time when he will be too old to work in his rice field.

You could find similar impact stories for the roughly 10,000 farmers participating in this operation across the country, where the farmers are carefully selected to ensure productivity, maximize social and environmental benefits, such as vulnerable households, or reducing land erosion.

But Sonam also gets a visit from Kinzang every month. This is Kinzang’s first job. Otherwise, he would have moved to the city in hopes of finding a low paying job, but more likely joining the many unemployed youth from the countryside. Kinzang carefully records data on his smart-phone, talks to Sonam and digitally transmits the data back to the company HQ. There, if a problem is recorded with irrigation, pests, or there is any data anomaly, a team of experts (locally trained agronomists) will visit his orchard to figure out a solution.

The whole system of support, monitoring, and optimization live on a carefully crafted data platform that feeds information to and from the farmers, the monitors, the agronomist experts, and local government authorities. It ensures that all 10 million trees are healthy and productive, minimizes extra costs, tests and tracks effectiveness of new treatments….

This is also a story which demonstrates how “Data is the new oil” is not the right approach. If Data is the new oil, you extract value from the data, without much regard to feeding back value to the source of the data. However, in this system, “Data is the new soil.” Data creates a higher ground in which value flows back and forth. It lifts the source of the data -the farmers- into new income generation, it enables optimized operations; and it also helps the whole country: Much of the data (such as road quality used by the monitors) is made open for the benefit of the Bhutanese people, without contradiction or friction with the business model….(More)”.

Computational Propaganda Worldwide


Executive Summary: “The Computational Propaganda Research Project at the Oxford Internet Institute, University of Oxford, has researched the use of social media for public opinion manipulation. The team involved 12 researchers across nine countries who, altogether, interviewed 65 experts, analyzed tens of millions posts on seven different social media platforms during scores of elections, political crises, and national security incidents. Each case study analyzes qualitative, quantitative, and computational evidence collected between 2015 and 2017 from Brazil, Canada, China, Germany, Poland, Taiwan, Russia, Ukraine, and the United States.

Computational propaganda is the use of algorithms, automation, and human curation to purposefully distribute misleading information over social media networks. We find several distinct global trends in computational propaganda. •

  • Social media are significant platforms for political engagement and crucial channels for disseminating news content. Social media platforms are the primary media over which young people develop their political identities.
    • In some countries this is because some companies, such as Facebook, are effectively monopoly platforms for public life. o In several democracies the majority of voters use social media to share political news and information, especially during elections.
    • In countries where only small proportions of the public have regular access to social media, such platforms are still fundamental infrastructure for political conversation among the journalists, civil society leaders, and political elites.
  • Social media are actively used as a tool for public opinion manipulation, though in diverse ways and on different topics. o In authoritarian countries, social media platforms are a primary means of social control. This is especially true during political and security crises. o In democracies, social media are actively used for computational propaganda either through broad efforts at opinion manipulation or targeted experiments on particular segments of the public.
  • In every country we found civil society groups trying, but struggling, to protect themselves and respond to active misinformation campaigns….(More)”.