Controlling the crowd? Government and citizen interaction on emergency-response platforms

Curated on Posted on by Stefaan Verhulst

 at the Policy and Internet Blog: “My interest in the role of crowdsourcing tools and practices in emergency situations was triggered by my personal experience. In 2010 I was one of the co-founders of the Russian “Help Map” project, which facilitated volunteer-based response to wildfires in central Russia. When I was working on this project, I realized that a crowdsourcing platform can bring the participation of the citizen to a new level and transform sporadic initiatives by single citizens and groups into large-scale, relatively well coordinated operations. What was also important was that both the needs and the forms of participation required in order to address these needs be defined by the users themselves.

To some extent the citizen-based response filled the gap left by the lack of a sufficient response from the traditional institutions.[1] This suggests that the role of ICTs in disaster response should be examined within the political context of the power relationship between members of the public who use digital tools and the traditional institutions. My experience in 2010 was the first time I was able to see that, while we would expect that in a case of natural disaster both the authorities and the citizens would be mostly concerned about the emergency, the actual situation might be different.

Apparently the emergence of independent, citizen-based collective action in response to a disaster was considered as some type of threat by the institutional actors. First, it was a threat to the image of these institutions, which didn’t want citizens to be portrayed as the leading responding actors. Second, any type of citizen-based collective action, even if not purely political, may be an issue of concern in authoritarian countries in particular. Accordingly, one can argue that, while citizens are struggling against a disaster, in some cases the traditional institutions may make substantial efforts to restrain and contain the action of citizens. In this light, the role of information technologies can include not only enhancing citizen engagement and increasing the efficiency of the response, but also controlling the digital crowd of potential volunteers.

The purpose of this paper was to conceptualize the tension between the role of ICTs in the engagement of the crowd and its resources, and the role of ICTs in controlling the resources of the crowd. The research suggests a theoretical and methodological framework that allows us to explore this tension. The paper focuses on an analysis of specific platforms and suggests empirical data about the structure of the platforms, and interviews with developers and administrators of the platforms. This data is used in order to identify how tools of engagement are transformed into tools of control, and what major differences there are between platforms that seek to achieve these two goals. That said, obviously any platform can have properties of control and properties of engagement at the same time; however the proportion of these two types of elements can differ significantly.

One of the core issues for my research is how traditional actors respond to fast, bottom-up innovation by citizens.[2]. On the one hand, the authorities try to restrict the empowerment of citizens by the new tools. On the other hand, the institutional actors also seek to innovate and develop new tools that can restore the balance of power that has been challenged by citizen-based innovation. The tension between using digital tools for the engagement of the crowd and for control of the crowd can be considered as one of the aspects of this dynamic.

That doesn’t mean that all state-backed platforms are created solely for the purpose of control. One can argue, however, that the development of digital tools that offer a mechanism of command and control over the resources of the crowd is prevalent among the projects that are supported by the authorities. This can also be approached as a means of using information technologies in order to include the digital crowd within the “vertical of power”, which is a top-down strategy of governance. That is why this paper seeks to conceptualize this phenomenon as “vertical crowdsourcing”.

The question of whether using a digital tool as a mechanism of control is intentional is to some extent secondary. What is important is that the analysis of platform structures relying on activity theory identifies a number of properties that allow us to argue that these tools are primarily tools of control. The conceptual framework introduced in the paper is used in order to follow the transformation of tools for the engagement of the crowd into tools of control over the crowd. That said, some of the interviews with the developers and administrators of the platforms may suggest the intentional nature of the development of tools of control, while crowd engagement is secondary….Read the full article: Asmolov, G. (2015) Vertical Crowdsourcing in Russia: Balancing Governance of Crowds and State–Citizen Partnership in Emergency Situations.”

 

Five Studies: How Behavioral Science Can Help in International Development

Curated on Posted on by Stefaan Verhulst

 in Pacific Standard: “In 2012, there were 896 million people around the world—12.7 percent of the global population—living on less than two dollars a day. The World Food Programestimates that 795 million people worldwide don’t have enough food to “lead a healthy life”; 25 percent of people living in Sub-Saharan Africa are undernourished. Over three million children die every year thanks to poor nutrition, and hunger is the leading cause of death worldwide. In 2012, just three preventable diseases (pneumonia, diarrhea, and malaria) killed 4,600 children every day.

Last month, the World Bank announced the launch of the Global Insights Initiative (GINI). The initiative, which follows in the footsteps of so-called “nudge units” in the United Kingdom and United States, is the Bank’s effort to incorporate insights from the field of behavioral science into the design of international development programs; too often, those programs failed to account for how people behave in the real world. Development policy, according to the Bank’s 2015 World Development Report, is overdue for a “redesign based on careful consideration of human factors.” Researchers have applauded the announcement, but it raises an interesting question: What can nudges really accomplish in the face of the developing world’s overwhelming poverty and health-care deficits?

In fact, researchers have found that instituting small program changes, informed by a better understanding of people’s motivations and limitations, can have big effects on everything from savings rates to vaccination rates to risky sexual behavior. Here are five studies that demonstrate the benefits of bringing empirical social science into the developing world….(More)”

Forging Trust Communities: How Technology Changes Politics

Curated on Posted on by Stefaan Verhulst

Book by Irene S. Wu: “Bloggers in India used social media and wikis to broadcast news and bring humanitarian aid to tsunami victims in South Asia. Terrorist groups like ISIS pour out messages and recruit new members on websites. The Internet is the new public square, bringing to politics a platform on which to create community at both the grassroots and bureaucratic level. Drawing on historical and contemporary case studies from more than ten countries, Irene S. Wu’s Forging Trust Communities argues that the Internet, and the technologies that predate it, catalyze political change by creating new opportunities for cooperation. The Internet does not simply enable faster and easier communication, but makes it possible for people around the world to interact closely, reciprocate favors, and build trust. The information and ideas exchanged by members of these cooperative communities become key sources of political power akin to military might and economic strength.

Wu illustrates the rich world history of citizens and leaders exercising political power through communications technology. People in nineteenth-century China, for example, used the telegraph and newspapers to mobilize against the emperor. In 1970, Taiwanese cable television gave voice to a political opposition demanding democracy. Both Qatar (in the 1990s) and Great Britain (in the 1930s) relied on public broadcasters to enhance their influence abroad. Additional case studies from Brazil, Egypt, the United States, Russia, India, the Philippines, and Tunisia reveal how various technologies function to create new political energy, enabling activists to challenge institutions while allowing governments to increase their power at home and abroad.

Forging Trust Communities demonstrates that the way people receive and share information through network communities reveals as much about their political identity as their socioeconomic class, ethnicity, or religion. Scholars and students in political science, public administration, international studies, sociology, and the history of science and technology will find this to be an insightful and indispensable work….(More)”

Eyes on the innovation prize

Curated on Posted on by Stefaan Verhulst

Tim Harford: “In 1737, a self-taught clockmaker from Yorkshire astonished the great scientists of London by solving the most pressing technological problem of the day: how to determine the longitude of a ship at sea. The conventional wisdom was that some kind of astronomical method would be needed. Other inventors suggested crackpot schemes that involved casting magic spells or ringing the world with a circle of outposts that would mark the time with cannon fire.

John Harrison’s solution — simple in principle, fiendishly hard to execute — was to build an accurate clock, one that despite fluctuating temperatures and rolling ocean swells, could show the time at Greenwich while anywhere in the world. Harrison and countless other creative minds were focused on the longitude problem by a £20,000 prize for the person who solved it, several million pounds in today’s money.

Why was the prize necessary? Because ideas are hard to develop and easy to imitate. Harrison’s clocks could, with effort, have been reverse engineered. An astronomical method for finding longitude could have been copied with ease. Inventing something new is for suckers; smart people sit back and rip off the idea later. One way to give non-suckers an incentive to research new ideas, then, is an innovation prize — that is, a substantial cash reward for solving a well-defined problem. (Retrospective awards such as the Nobel Prize are different.)

For decades after Harrison’s triumph, prizes were a well-established approach to the problem of encouraging innovation. Then they fell out of favour, with policymakers instead encouraging innovation with a mix of upfront research grants and patent protection. Now, however, prizes are making a comeback. The most eye-catching examples have been in the private sector: the $1m Netflix prize for improved personalisation of film recommendations or the $10m Ansari X prize for private space flight. Last year Nesta, a UK-based charity for the promotion of innovation, launched a “new longitude prize” of £10m for an improved test for bacterial infections, marking the anniversary of the original prize’s founding in 1714.

But the big money potential is in the public sector. In 2007, several governments (and the Gates Foundation) promised a $1.5bn prize for a vaccine for pneumococcal meningitis. The prize, called an “advanced market commitment”, is structured as a dose-by-dose subsidy rather than one giant cheque. It is being paid out and millions of children have already been vaccinated. Much bigger commitments are possible: before US senator Bernie Sanders began his run for the presidency, he introduced two Senate bills that would have provided almost $100bn a year as medical innovation prizes.

But why are innovation prizes attractive, when the existing system of grants and patents seems to have served us reasonably well so far?…(More)”

New frontiers in social innovation research

Curated on Posted on by Stefaan Verhulst

Geoff Mulgan: “Nesta has published a new book with Palgrave which contains an introduction by me and many important chapters from leading academics around the world. I hope that many people will read it, and think about it, because it challenges, in a highly constructive way, many of the rather tired assumptions of the London media/political elite of both left and right.

The essay is by Roberto Mangabeira Unger, perhaps the world’s most creative and important contemporary intellectual. He is Professor of Law at Harvard (where he taught Obama); a philosopher and political theorist; author of one of the most interesting recent books on religion; co-author of an equally ground-breaking recent book on theoretical physics; and serves as strategy minister in the Brazilian government.

His argument is that a radically different way of thinking about politics, government and social change is emerging, which has either not been noticed by many political leaders, or misinterpreted. The essence of the argument is that practice is moving faster than theory; that systematic experimentation is a faster way to solve problems than clever authorship of pamphlets, white papers and plans; and that societies have the potential to be far more active agents of their own future than we assume.

The argument has implications for many fields. One is think-tanks. Twenty years ago I set up a think-tank, Demos. At that time the dominant model for policy making was to bring together some clever people in a capital city to write pamphlets, white papers and then laws. In the 1950s to 1970s a primary role was played by professors in universities, or royal commissions. Then it shifted to think-tanks. Sometimes teams within governments played a similar role – and I oversaw several of these, including the Strategy Unit in government. All saw policy as an essentially paper-based process, involving a linear transmission from abstract theories and analyses to practical implementation.

There’s still an important role to be played by think-tanks. But an opposite approach has now become common, and is promoted by Unger. In this approach, practice precedes theory. Experiment in the real world drives the development of new ideas – in business, civil society, and on the edges of the public sector. Learning by doing complements, and often leads analysis. The role of the academics and think-tanks shifts from inventing ideas to making sense of what’s emerging, and generalising it. Policies don’t try to specify every detail but rather set out broad directions and then enable a process of experiment and discovery.

As Unger shows, this approach has profound philosophical roots (reaching back to the 19th century pragmatists and beyond), and profound political implications (it’s almost opposite to the classic Marxist view, later adopted by the neoliberal right, in which intellectuals define solutions in theory which are then translated into practice). It also has profound implications for civil society – which he argues should adopt a maximalist rather than a minimalist view of social innovation.

The Unger approach doesn’t work for everything – for example, constitutional reform. But it is a superior method for improving most of the fields where governments have power – from welfare and health, to education and economic policy, and it has worked well for Nesta – evolving new models of healthcare, working with dozens of governments to redesign business policy, testing out new approaches to education.

The several hundred public sector labs and innovation teams around the world – from Chile to China, south Africa to Denmark – share this ethos too, as do many political leaders. Michael Bloomberg has been an exemplar, confident enough to innovate and experiment constantly in his time as New York Mayor. Won Soon Park in Korea is another…..

Unger’s chapter should be required reading for anyone aspiring to play a role in 21st century politics. You don’t have to agree with what he says. But you do need to work out where you disagree and why….(New Frontiers in Social Innovation Research)

Creating Value through Open Data

Curated on Posted on by Stefaan Verhulst

Press Release: “Capgemini Consulting, the global strategy and transformation consulting arm of the Capgemini Group, today published two new reports on the state of play of Open Data in Europe, to mark the launch of the European Open Data Portal. The first report addresses “Open Data Maturity in Europe 2015: Insights into the European state of play” and the second focuses on “Creating Value through Open Data: Study on the Impact of Re-use of Public Data Resources.” The countries covered by these assessments include the EU28 countries plus Iceland, Liechtenstein, Norway, and Switzerland – commonly referred to as the EU28+ countries. The reports were requested by the European Commission within the framework of the Connecting Europe Facility program, supporting the deployment of European Open Data infrastructure.

Open Data refers to the information collected, produced or paid for by public bodies and can be freely used, modified and shared by anyone.. For the period 2016-2020, the direct market size for Open Data is estimated at EUR 325 billion for Europe. Capgemini’s study “Creating Value through Open Data” illustrates how Open Data can create economic value in multiple ways including increased market transactions, job creation from producing services and products based on Open Data, to cost savings and efficiency gains. For instance, effective use of Open Data could help save 629 million hours of unnecessary waiting time on the roads in the EU; and help reduce energy consumption by 16%. The accumulated cost savings for public administrations making use of Open Data across the EU28+ in 2020 are predicted to equal 1.7 bn EUR. Reaping these benefits requires reaching a high level of Open Data maturity.

In order to address the accessibility and the value of Open Data across European countries, the European Union has launched the Beta version of the European Data Portal. The Portal addresses the whole Data Value Chain, from data publishing to data re-use. Over 240,000 data sets are referenced on the Portal and 34 European countries. It offers seamless access to public data across Europe, with over 13 content categories to categorize data, ranging from health or education to transport or even science and justice. Anyone, citizens, businesses, journalists or administrations can search, access and re-use the full data collection. A wide range of data is available, from crime records in Helsinki, labor mobility in the Netherlands, forestry maps in France to the impact of digitization in Poland…..The study, “Open Data Maturity in Europe 2015: Insights into the European state of play”, uses two key indicators: Open Data Readiness and Portal Maturity. These indicators cover both the maturity of national policies supporting Open Data as well as an assessment of the features made available on national data portals. The study shows that the EU28+ have completed just 44% of the journey towards achieving full Open Data Maturity and there are large discrepancies across countries. A third of European countries (32%), recognized globally, are leading the way with solid policies, licensing norms, good portal traffic and many local initiatives and events to promote Open Data and its re-use….(More)”

Crowd Sourced Legislation and Politics: The Legitimacy of Constitutional Deliberation in Romania

Curated on Posted on by Stefaan Verhulst

Paper by Gherghina, Sergiu and Miscoiu, Sergiu: “Constitutional reform is a tedious process that requires long periods of time, a relatively broad consensus among the political actors, and often needs popular approval. In spite of these, Romania changed its constitution once (2003) and witnessed several unsuccessful revisions. The most recent attempt, in 2013, has introduced the deliberative dimension in the form of a constitutional forum. This article investigates the legitimacy of this deliberative practice using a tri-dimensional approach: input, throughput, and output legitimacy. Our qualitative study relying on direct observation and secondary data analysis concludes that while input and throughput legitimacy were achieved to great extent, the output legitimacy was low….(More)”

Can we achieve effective economic diplomacy without innovation diplomacy?

Curated on Posted on by Stefaan Verhulst
Lisa Rauter at innovationXchange (Australia): “Increasingly innovation is a topic of discussion within Government departments; across agencies; and between governments and external organisations. It is also a strong focus in the development community. At its core, innovation is the development of new ideas, more effective technologies or approaches. Innovation leads to the application of better solutions to improve outputs.

DFAT’s innovationXchange is seeing throughout our conversations with other countries that so many of us are looking at the issue of innovation.  …There is a great deal of interest in exploring how we can share information across borders, how we use that information to trigger new ideas, and how we leverage the skills and knowledge of others to achieve better outcomes. Innovation is fast becoming a common objective, something we all aim to embed in our respective organisations, but which we know we cannot do alone. The problems we seek to solve are global and a collaborative, innovative approach to solve them is needed….

This makes me think, is innovation the new diplomatic tool on which we can base new or enhanced relationships on?  Can we use the shared goal of doing things better, more cost effectively harnessing the knowledge and capital that sits outside governments to not only have a better impact but bring countries closer together in a collaborative partnership?  Could these collaborative partnerships even contribute to increased regional stability?

Innovation is fuelled by collaboration – taking an idea, sharing with others, using their knowledge and creativity to improve the idea, building on it, testing it, adapting and testing again.  This collaborative process aligns very well with the intent behind diplomacy – the act of a state seeking toachieve its aims, in relation to those of others, through dialogue and negotiation.

This is already happening to some extent with like-mindeds, like UK and US.  But innovation is about risk taking, trying new things and stepping outside of the familiar and comfortable. The emergence of new groupings, like MIKTA, and the increasing engagement of the private sector in partnering for social impact expands the opportunities to learn about other approaches and find complementary skills and knowledge.

This is all about making collaboration, co-creation and through that, innovation a way of working – an approach we can take to working with other states and other organisations. While innovation is the latest buzzword in government and in the development community, it will remain just a buzzword, easily replaced by the next trend, unless we look for opportunities to work with others to co-create and innovate to solve shared problems….(More)”

Freedom of Information, Right to Access Information, Open Data: Who is at the Table?

Curated on Posted on by Stefaan Verhulst

Elizabeth Shepherd in The Round Table: The Commonwealth Journal of International Affairs: “Many national governments have adopted the idea of the ‘right to access information’ (RTI) or ‘freedom of information’ (FOI) as an essential element of the rights of citizens to freedom of opinion and expression, human rights, trust in public discourse and transparent, accountable and open government. Over 100 countries worldwide have introduced access to information legislation: 50+ in Europe; a dozen in Africa; 20 in the Americas and Caribbean; more than 15 in Asia and the Pacific; and two in the Middle East (Banisar, 2014). This article will provide an overview of access to information legislation and focus on the UK Freedom of Information Act 2000 as a case example. It will discuss the impact of the UK FOI Act on public authorities, with particular attention to records management implications, drawing on research undertaken by University College London. In the final section, it will reflect on relationships between access to information and open government data. If governments are moving to more openness, what implications might this have for those charged with implementing FOI and RTI policies, including for records management professionals?…(More)”

How Fast is Your Carrier? Crowdsourcing Mobile Network Quality with OpenSignal

Curated on Posted on by Stefaan Verhulst

Discover: I was on a call with Teresa Murphy-Skorzova, Community Growth Manager for OpenSignal, an app that uses crowd-sourcing to aggregate cell phone signals and WiFi strength data throughout the world. …She explains that while cell phone networks like Verizon and AT&T measure the percent of the population that usually has coverage, OpenSignal is “measuring the experience of the user,” mapping signals from the devices themselves in real time. Individuals record their connection as they go about their day. The app recognizes that people and their cell phone devices are, well… mobile.

In reception to Teresa’s curiosity about my connection, I opened the app and pressed the start button, trying a “Speedtest”. A number begins to fluctuate on my screen. Download speed: 14.9 mbps. A new number begins to fluctuate, testing upload speed. 5.3 mbps. I felt like I had just played slots, already anticipating my next results. I tried again, and saw that my download speed was up to 17.5 mbps. I wondered what my speeds were at the coffee shops I frequent. What about in the woods where I took a hike last weekend, or in the subway tunnel where my texts rarely send?

opensignal app gif

…While individuals learn where to find their own best signals, they contribute to a much larger voice about network quality, Teresa explained. “When a user discovers an area that hasn’t been measured or when they discover an area with poor signal, they’re eager to contribute.” While users are interested in their personal signals, OpenSignal is interesting in tracking the aggregated signal of all devices of a particular location and network. Individual device data is therefore kept anonymous.

Some surprising research projects have used OpenSignal’s data to discover implications about health, the economy, and weather. In one of these projects a team at the Royal Netherlands Meteorological Institute (RNMI) collaborated with OpenSignal to expand the rain radar program. Rainfall gradually weakens reception between cell phone towers creating a space-time map of rainfall, or rain radar map, with cellular link data. RNMI looked at OpenSignal data from unlikely rain radar locations. Some areas were remote or impoverished while others had fairly arid climates. They can now determine whether rain radar is feasible on a larger scale….(More)”