Liz Stinson in Wired: “…Last week in the journal Science, the researchers (led by University of Texas art historian Maximilian Schich) published a study that looked at the cultural history of Europe and North America by mapping the birth and deaths of more than 150,000 notable figures—including everyone from Leonardo Da Vinci to Ernest Hemingway. That data was turned into an amazing animated infographic that looks strikingly similar to the illustrated flight paths you find in the back of your inflight magazine. Blue dots indicate a birth, red ones means death.
The researchers used data from Freebase, which touts itself as a “community curated database of people, places and things.” This gives the data a strong western-bent. You’ll notice that many parts of Asia and the Middle East (not to mention pre-colonized North America), are almost wholly ignored in this video. But to be fair, the abstract did acknowledge that the study was focused mainly on Europe and North America.
Still, mapping the geography of cultural migration does gives you some insight about how the kind of culture we value has shifted over the centuries. It’s also a novel lens through which to view our more general history, as those migration trends likely illuminate bigger historical happenings like wars and the building of cross-country infrastructure.
The Emergence of Government Innovation Teams
Hollie Russon Gilman at TechTank: “A new global currency is emerging. Governments understand that people at home and abroad evaluate them based on how they use technology and innovative approaches in their service delivery and citizen engagement. This raises opportunities, and critical questions about the role of innovation in 21st century governance.
Bloomberg Philanthropies and Nesta, the UK’s Innovation foundation, recently released a global report highlighting 20 government innovation teams. Importantly, the study included teams that were established and funded by all levels of government (city, regional and national), and aims to find creative solutions to seemingly intractable solutions. This report features 20 teams across six continents and features some basic principles and commonalities that are instructive for all types of innovators, inside and outside, of government.
Using Government to Locally Engage
One of the challenges of representational democracy is that elected officials and government officials spend time in bureaucracies isolated from the very people they aim to serve. Perhaps there can be different models. For example, Seoul’s Innovation Bureau is engaging citizens to re-design and re-imagine public services. Seoul is dedicated to becoming a Sharing City; including Tool Kit Centers where citizens can borrow machinery they would rarely use that would also benefit the whole community. This approach puts citizens at the center of their communities and leverages government to work for the people…
As I’ve outlined in a earlier TechTank post, there are institutional constraints for governments to try the unknown. There are potential electoral costs, greater disillusionment, and gaps in vital service delivery. Yet, despite all of these barriers there are a variety of promising tools. For example, Finland has Sitra, an Innovation fund, whose mission is to foster experimentation to transform a diverse set of policy issues including sustainable energy and healthcare. Sitra invests in both the practical research and experiments to further public sector issues as well as invest in early stage companies.
We need a deeper understanding of the opportunities, and challenges, of innovation in government. Luckily there are many researchers, think-tanks, and organizations beginning analysis. For example, Professor and Associate Dean Anita McGahan, of the Rotman School of Management at the University of Toronto, calls for a more strategic approach toward understanding the use of innovation, including big data, in the public sector…”
In Tests, Scientists Try to Change Behaviors
Wall Street Journal: “Behavioral scientists look for environmental ‘nudges’ to influence how people act. Pelle Guldborg Hansen, a behavioral scientist, is trying to figure out how to board passengers on a plane with less fuss.
The goal is to make plane-boarding more efficient by coaxing passengers to want to be more orderly, not by telling them they must. It is one of many projects in which Dr. Hansen seeks to encourage people, when faced with options, to make better choices. Among these: prompting people to properly dispose of cigarette butts outside of bars and clubs and inducing hospital workers to use hand sanitizers.
Dr. Hansen, 37 years old, is director of the Initiative for Science, Society & Policy, a collaboration of the University of Southern Denmark and Roskilde University. The concept behind his work is known commonly as a nudge, dubbed such because of the popular 2008 book of the same name by U.S. academics Richard Thaler and Cass Sunstein that examined how people make decisions.
At the Copenhagen airport, Dr. Hansen recently deployed a team of three young researchers to mill about a gate in terminal B. The trio was dressed casually in jeans and wore backpacks. They blended in with the passengers, except for the badges they wore displaying airport credentials, and the clipboards and pens they carried to record how the boarding process unfolds.
Thirty-five minutes before a flight departed, the team got into position. Andreas Rathmann Jensen stood in one corner, then moved to another, so he could survey the entire gate area. He mapped where people were sitting and where they placed their bags. This behavior can vary depending, for example, if people are flying alone, with a partner or in a group.
Johannes Schuldt-Jensen circulated among the rows and counted how many bags were blocking seats and how many seats were empty as boarding time approached. He wore headphones, though he wasn’t listening to music, because people seem less suspicious of behavior when a person has headphones on, he says. Another researcher, Kasper Hulgaard, counted how many people were standing versus sitting.
The researchers are mapping out gate-seating patterns for a total of about 500 flights. Some early observations: The more people who are standing, the more chaotic boarding tends to be. Copenhagen airport seating areas are designed for groups, even though most travelers come solo or in pairs. Solo flyers like to sit in a corner and put their bag on an adjacent seat. Pairs of travelers tend to perch anywhere as long as they can sit side-by-side….”
Thousands Can Fact-Check The News With Grasswire
Cat Zakrzewski in TechCrunch: “We all know you can’t believe everything you read on the Internet. But with Grasswire, you can at least “refute” it.
Austen Allred’s new venture allows news junkies to confirm and refute posts about breaking news. The “real-time newsroom controlled by everyone” divides posts into popular news topics, such as the Malaysia Airlines Crash in Ukraine and the Israeli-Palestinian conflict.
Once you select a topic, you then can upvote posts like Reddit to make them appear at the top of the page. If you see something that is incorrect, you can refute it by posting a source URL to information that disproves it. You can do the same to confirm a report. When you share the post on social media, all of these links are shared with it….
“Obviously there are some journalists who think turning journalism over to people who aren’t professional journalists is dangerous, but we disagree with those people,” Allred said. “I feel like the ability to refute something is not that incredibly difficult. The real power of journalism is when we have massive amounts of people trying to scrutinize whether or not that is accurate enough.”…
But despite these flaws, other attempts to fact check breaking news online have faltered. We still see false reports tweeted by verified accounts all the time, for instance. Something like Grasswire could serve the same role as a correction or a revision posted on an article. By linking to source material that continues to appear every time the post is shared, it is much like an article with an editor’s note that explains why something has been altered or changed.
For journalists trying to balance old-school ethics with new media tools, this option could be crucial. If executed correctly, it could lead to far fewer false reports because thousands of people could be fact checking information, not just a handful in a newsroom….”
Time for 21st century democracy
Martin Smith and Dave Richards at Policy Network (UK): “…The way that the world has changed is leading to a clash between two contrasting cultures. Traditional, top down, elite models of democracy and accountability are no longer sustainable in an age of a digitally more open-society. As the recent Hansard Society Report into PMQs clearly reveals, the people see politicians as out of touch and remote. What we need are two major changes. One is the recognition by institutions that they are now making decisions in an open world. That even if they make decisions in private (which in certain cases they clearly have to) they should recognise that at some point those decisions may need to be justified. Therefore every decision should be made on the basis that if it were open it would be deemed as legitimate.
The second is the development of bottom up accountability – we have to develop mechanisms where accountability is not mediated through institutions (as is the case with parliamentary accountability). In its conclusion, the Hansard Society report proposes new technology could be used to allow citizens rather than MPs to ask questions at Prime Minister’s question time. This is one of many forms of citizen led accountability that could reinforce the openness of decision making.
New technology creates the opportunity to move away from 19th century democracy. Technology can be used to change the way decisions are made, how citizens are involved and how institutions are held to account. This is already happening with social groups using social media, on-line petitions and mobile technologies as part of their campaigns. However, this process needs to be formalised (such as in the Hansard Society’s suggestion for citizen’s questions). There is also a need for more user friendly ways of analysing big data around government performance. Big data creates many new ways in which decisions can be opened up and critically reviewed. We also need much more explicit policies of leak and whistleblowing so that those who do reveal the inner workings of governments are not criminalised….”
Fundamentally, the real change is about treating citizens as grown-ups recognising that they can be privy to the details of the policy-making process. There is a great irony in the playground behaviour of Prime Minister’s question time and the patronising attitudes of political elites towards voters (which tends to infantilise citizens as not to have the expertise to fully participate). The most important change is that institutions start to act as if they are operating in an open society where they are directly accountable and hence are in a position to start regaining the trust of the people. The closed world of institutions is no longer viable in a digital age.
Selected Readings on Economic Impact of Open Data
The Living Library’s Selected Readings series seeks to build a knowledge base on innovative approaches for improving the effectiveness and legitimacy of governance. This curated and annotated collection of recommended works on the topic of open data was originally published in 2014.
Open data is publicly available data – often released by governments, scientists, and occasionally private companies – that is made available for anyone to use, in a machine-readable format, free of charge. Considerable attention has been devoted to the economic potential of open data for businesses and other organizations, and it is now widely accepted that open data plays an important role in spurring innovation, growth, and job creation. From new business models to innovation in local governance, open data is being quickly adopted as a valuable resource at many levels.
Measuring and analyzing the economic impact of open data in a systematic way is challenging, and governments as well as other providers of open data seek to provide access to the data in a standardized way. As governmental transparency increases and open data changes business models and activities in many economic sectors, it is important to understand best practices for releasing and using non-proprietary, public information. Costs, social challenges, and technical barriers also influence the economic impact of open data.
These selected readings are intended as a first step in the direction of answering the question of if we can and how we consider if opening data spurs economic impact.
Selected Reading List (in alphabetical order)
- Carla Bonina — New Business Models and the Values of Open Data: Definitions, Challenges, and Opportunities. – Paper provides an introduction to open data and open data business models, evaluating their potential economic value and identifying future challenges for the effectiveness of open data
- John Carpenter and Phil Watts — Assessing the Value of OS OpenData™ to the Economy of Great Britain – Synopsis – A study examining the economic impact of the OS OpenData initiative to the economy of Great Britain.
- Capgemini Consulting. — The Open Data Economy: Unlocking Economic Value by Opening Government and Public Data. Capgemini Consulting – Paper analyzes trends in open government data interventions among different countries with goal of identifying best practices for stimulating economic impact and creating economic value.
- Deloitte — Open Growth: Stimulating Demand for Open Data in the UK. – Explores emerging data-driven business models and its potential to stimulate demand for open data in the UK economy.
- Nicholas Gruen, John Houghton and Richard Tooth — Open for Business: How Open Data Can Help Achieve the G20 Growth Target — Assesses exiting literature, in-depth case studies, and proposes key strategies for institutions to open data to spur economic development and growth.
- Felipe I Heusser — Understanding Open Government Data and Addressing Its Impact (draft version) – Early research on open data initiatives and its economic impact in developing countries.
- Alex Howard — San Francisco Looks to Tap into the Open Data Economy – This article examines San Francisco’s use of open data in municipal governance.
- Noor Huijboom and Tijs Van den Broek — Open Data: An International Comparison of Strategies — This paper examines five countries and their open data strategies, identifying key features, main barriers, and drivers of progress for of open data programs.
- James Manyika, Michael Chui, Diana Farrell, Steve Van Kuiken, Peter Groves, and Elizabeth Almasi Doshi —Open Data: Unlocking Innovation and Performance with Liquid Innovation — Focuses on quantifying the potential value of open data in critical domains of the global economy.
- Alida Moore — Congressional Transparency Caucus: How Open Data Creates Jobs — Summary of the March 24th briefing of the Congressional Transparency Caucus on the need to increase government transparency through adopting open data initiatives for job creation.
- Andrew Stott —Open Data for Economic Growth— Examines five archetypes of businesses using open data, and provides recommendations for governments trying to maximize economic growth from open data.
Annotated Selected Reading List (in alphabetical order)
Bonina, Carla. New Business Models and the Values of Open Data: Definitions, Challenges, and Opportunities. NEMODE 3K – Small Grants Call 2013. http://bit.ly/1xGf9oe
- In this paper, Dr. Carla Bonina provides an introduction to open data and open data business models, evaluating their potential economic value and identifying future challenges for the effectiveness of open data, such as personal data and privacy, the emerging data divide, and the costs of collecting, producing and releasing open (government) data.
Carpenter, John and Phil Watts. Assessing the Value of OS OpenData™ to the Economy of Great Britain – Synopsis. June 2013. Accessed July 25, 2014. http://bit.ly/1rTLVUE
- John Carpenter and Phil Watts of Ordnance Survey undertook a study to examine the economic impact of open data to the economy of Great Britain. Using a variety of methods such as case studies, interviews, downlad analysis, adoption rates, impact calculation, and CGE modeling, the authors estimates that the OS OpenData initiative will deliver a net of increase in GDP of £13 – 28.5 million for Great Britain in 2013.
Capgemini Consulting. The Open Data Economy: Unlocking Economic Value by Opening Government and Public Data. Capgemini Consulting. Accessed July 24, 2014. http://bit.ly/1n7MR02
- This report explores how governments are leveraging open data for economic benefits. Through using a compariative approach, the authors study important open data from organizational, technological, social and political perspectives. The study highlights the potential of open data to drive profit through increasing the effectiveness of benchmarking and other data-driven business strategies.
Deloitte. Open Growth: Stimulating Demand for Open Data in the UK. Deloitte Analytics. December 2012. Accessed July 24, 2014. http://bit.ly/1oeFhks
- This early paper on open data by Deloitte uses case studies and statistical analysis on open government data to create models of businesses using open data. They also review the market supply and demand of open government data in emerging sectors of the economy.
Gruen, Nicholas, John Houghton and Richard Tooth. Open for Business: How Open Data Can Help Achieve the G20 Growth Target. Accessed July 24, 2014, http://bit.ly/UOmBRe
- This report highlights the potential economic value of the open data agenda in Australia and the G20. The report provides an initial literature review on the economic value of open data, as well as a asset of case studies on the economic value of open data, and a set of recommendations for how open data can help the G20 and Australia achieve target objectives in the areas of trade, finance, fiscal and monetary policy, anti-corruption, employment, energy, and infrastructure.
Heusser, Felipe I. Understanding Open Government Data and Addressing Its Impact (draft version). World Wide Web Foundation. http://bit.ly/1o9Egym
- The World Wide Web Foundation, in collaboration with IDRC has begun a research network to explore the impacts of open data in developing countries. In addition to the Web Foundation and IDRC, the network includes the Berkman Center for Internet and Society at Harvard, the Open Development Technology Alliance and Practical Participation.
Howard, Alex. San Francisco Looks to Tap Into the Open Data Economy. O’Reilly Radar: Insight, Analysis, and Reach about Emerging Technologies. October 19, 2012. Accessed July 24, 2014. http://oreil.ly/1qNRt3h
- Alex Howard points to San Francisco as one of the first municipalities in the United States to embrace an open data platform. He outlines how open data has driven innovation in local governance. Moreover, he discusses the potential impact of open data on job creation and government technology infrastructure in the City and County of San Francisco.
Huijboom, Noor and Tijs Van den Broek. Open Data: An International Comparison of Strategies. European Journal of ePractice. March 2011. Accessed July 24, 2014. http://bit.ly/1AE24jq
- This article examines five countries and their open data strategies, identifying key features, main barriers, and drivers of progress for of open data programs. The authors outline the key challenges facing European, and other national open data policies, highlighting the emerging role open data initiatives are playing in political and administrative agendas around the world.
Manyika, J., Michael Chui, Diana Farrell, Steve Van Kuiken, Peter Groves, and Elizabeth Almasi Doshi. Open Data: Unlocking Innovation and Performance with Liquid Innovation. McKinsey Global Institute. October 2013. Accessed July 24, 2014. http://bit.ly/1lgDX0v
- This research focuses on quantifying the potential value of open data in seven “domains” in the global economy: education, transportation, consumer products, electricity, oil and gas, health care, and consumer finance.
Moore, Alida. Congressional Transparency Caucus: How Open Data Creates Jobs. April 2, 2014. Accessed July 30, 2014. Socrata. http://bit.ly/1n7OJpp
- Socrata provides a summary of the March 24th briefing of the Congressional Transparency Caucus on the need to increase government transparency through adopting open data initiatives. They include key takeaways from the panel discussion, as well as their role in making open data available for businesses.
Stott, Andrew. Open Data for Economic Growth. The World Bank. June 25, 2014. Accessed July 24, 2014. http://bit.ly/1n7PRJF
- In this report, The World Bank examines the evidence for the economic potential of open data, holding that the economic potential is quite large, despite a variation in the published estimates, and difficulties assessing its potential methodologically. They provide five archetypes of businesses using open data, and provides recommendations for governments trying to maximize economic growth from open data.
UK: Open standards for sharing and viewing government documents announced
Digital by Default news: “The open standards selected for sharing and viewing government documents have been announced by the Minister for the Cabinet Office, Francis Maude.
The standards set out the document file formats that are expected to be used across all government bodies. Government will begin using open formats that will ensure that citizens and people working in government can use the applications that best meet their needs when they are viewing or working on documents together.
When departments have adopted these open standards:
- citizens, businesses and voluntary organisations will no longer need specialist software to open or work with government documents
- people working in government will be able to share and work with documents in the same format, reducing problems when they move between formats
- government organisations will be able to choose the most suitable and cost effective applications, knowing their documents will work for people inside and outside of government
The selected standards, which are compatible with commonly used document applications, are:
- PDF/A or HTML for viewing government documents
- Open Document Format (ODF) for sharing or collaborating on government documents
The move supports the government’s policy to create a level playing field for suppliers of all sizes, with its digital by default agenda on track to make cumulative savings of £1.2 billion in this Parliament for citizens, businesses and taxpayers….”
Sharing Data Is a Form of Corporate Philanthropy
Matt Stempeck in HBR Blog: “Ever since the International Charter on Space and Major Disasters was signed in 1999, satellite companies like DMC International Imaging have had a clear protocol with which to provide valuable imagery to public actors in times of crisis. In a single week this February, DMCii tasked its fleet of satellites on flooding in the United Kingdom, fires in India, floods in Zimbabwe, and snow in South Korea. Official crisis response departments and relevant UN departments can request on-demand access to the visuals captured by these “eyes in the sky” to better assess damage and coordinate relief efforts.
DMCii is a private company, yet it provides enormous value to the public and social sectors simply by periodically sharing its data.
Back on Earth, companies create, collect, and mine data in their day-to-day business. This data has quickly emerged as one of this century’s most vital assets. Public sector and social good organizations may not have access to the same amount, quality, or frequency of data. This imbalance has inspired a new category of corporate giving foreshadowed by the 1999 Space Charter: data philanthropy.
The satellite imagery example is an area of obvious societal value, but data philanthropy holds even stronger potential closer to home, where a wide range of private companies could give back in meaningful ways by contributing data to public actors. Consider two promising contexts for data philanthropy: responsive cities and academic research.
The centralized institutions of the 20th century allowed for the most sophisticated economic and urban planning to date. But in recent decades, the information revolution has helped the private sector speed ahead in data aggregation, analysis, and applications. It’s well known that there’s enormous value in real-time usage of data in the private sector, but there are similarly huge gains to be won in the application of real-time data to mitigate common challenges.
What if sharing economy companies shared their real-time housing, transit, and economic data with city governments or public interest groups? For example, Uber maintains a “God’s Eye view” of every driver on the road in a city:
Imagine combining this single data feed with an entire portfolio of real-time information. An early leader in this space is the City of Chicago’s urban data dashboard, WindyGrid. The dashboard aggregates an ever-growing variety of public datasets to allow for more intelligent urban management.
Over time, we could design responsive cities that react to this data. A responsive city is one where services, infrastructure, and even policies can flexibly respond to the rhythms of its denizens in real-time. Private sector data contributions could greatly accelerate these nascent efforts.
Data philanthropy could similarly benefit academia. Access to data remains an unfortunate barrier to entry for many researchers. The result is that only researchers with access to certain data, such as full-volume social media streams, can analyze and produce knowledge from this compelling information. Twitter, for example, sells access to a range of real-time APIs to marketing platforms, but the price point often exceeds researchers’ budgets. To accelerate the pursuit of knowledge, Twitter has piloted a program called Data Grants offering access to segments of their real-time global trove to select groups of researchers. With this program, academics and other researchers can apply to receive access to relevant bulk data downloads, such as an period of time before and after an election, or a certain geographic area.
Humanitarian response, urban planning, and academia are just three sectors within which private data can be donated to improve the public condition. There are many more possible applications possible, but few examples to date. For companies looking to expand their corporate social responsibility initiatives, sharing data should be part of the conversation…
Companies considering data philanthropy can take the following steps:
Back on Earth, companies create, collect, and mine data in their day-to-day business. This data has quickly emerged as one of this century’s most vital assets. Public sector and social good organizations may not have access to the same amount, quality, or frequency of data. This imbalance has inspired a new category of corporate giving foreshadowed by the 1999 Space Charter: data philanthropy.
The satellite imagery example is an area of obvious societal value, but data philanthropy holds even stronger potential closer to home, where a wide range of private companies could give back in meaningful ways by contributing data to public actors. Consider two promising contexts for data philanthropy: responsive cities and academic research.
The centralized institutions of the 20th century allowed for the most sophisticated economic and urban planning to date. But in recent decades, the information revolution has helped the private sector speed ahead in data aggregation, analysis, and applications. It’s well known that there’s enormous value in real-time usage of data in the private sector, but there are similarly huge gains to be won in the application of real-time data to mitigate common challenges.
What if sharing economy companies shared their real-time housing, transit, and economic data with city governments or public interest groups? For example, Uber maintains a “God’s Eye view” of every driver on the road in a city:
Imagine combining this single data feed with an entire portfolio of real-time information. An early leader in this space is the City of Chicago’s urban data dashboard, WindyGrid. The dashboard aggregates an ever-growing variety of public datasets to allow for more intelligent urban management.
Over time, we could design responsive cities that react to this data. A responsive city is one where services, infrastructure, and even policies can flexibly respond to the rhythms of its denizens in real-time. Private sector data contributions could greatly accelerate these nascent efforts.
Data philanthropy could similarly benefit academia. Access to data remains an unfortunate barrier to entry for many researchers. The result is that only researchers with access to certain data, such as full-volume social media streams, can analyze and produce knowledge from this compelling information. Twitter, for example, sells access to a range of real-time APIs to marketing platforms, but the price point often exceeds researchers’ budgets. To accelerate the pursuit of knowledge, Twitter has piloted a program called Data Grants offering access to segments of their real-time global trove to select groups of researchers. With this program, academics and other researchers can apply to receive access to relevant bulk data downloads, such as an period of time before and after an election, or a certain geographic area.
Humanitarian response, urban planning, and academia are just three sectors within which private data can be donated to improve the public condition. There are many more possible applications possible, but few examples to date. For companies looking to expand their corporate social responsibility initiatives, sharing data should be part of the conversation…
Companies considering data philanthropy can take the following steps:
- Inventory the information your company produces, collects, and analyzes. Consider which data would be easy to share and which data will require long-term effort.
- Think who could benefit from this information. Who in your community doesn’t have access to this information?
- Who could be harmed by the release of this data? If the datasets are about people, have they consented to its release? (i.e. don’t pull a Facebook emotional manipulation experiment).
- Begin conversations with relevant public agencies and nonprofit partners to get a sense of the sort of information they might find valuable and their capacity to work with the formats you might eventually make available.
- If you expect an onslaught of interest, an application process can help qualify partnership opportunities to maximize positive impact relative to time invested in the program.
- Consider how you’ll handle distribution of the data to partners. Even if you don’t have the resources to set up an API, regular releases of bulk data could still provide enormous value to organizations used to relying on less-frequently updated government indices.
- Consider your needs regarding privacy and anonymization. Strip the data of anything remotely resembling personally identifiable information (here are some guidelines).
- If you’re making data available to researchers, plan to allow researchers to publish their results without obstruction. You might also require them to share the findings with the world under Open Access terms….”
How Thousands Of Dutch Civil Servants Built A Virtual 'Government Square' For Online Collaboration
Federico Guerrini at Forbes: “Democracy needs a reboot, or as the founders of Democracy Os, an open source platform for political debate say, “a serious upgrade”. They are not alone in trying to change the way citizens and governments communicate with each other. Not long ago, I covered on this blog a Greek platform, VouliWatch, which aims at boosting civic engagement following the model of other similar initiatives in countries like Germany, France and Austria, all running thanks to a software called Parliament Watch.
Other decision making tools, used by activists and organizations that try to reduce the distance between the people and their representatives include Liquid Feedback, and Airesis. But the quest for disintermediation doesn’t regard only the relationship between governments and citizens: it’s changing the way public organisations work internally as well. Civil servants are starting to develop and use their internal “social networks”, to exchange ideas, discussing issues and collaborate on projects.
One such thing is happening in the Netherlands: thousands of civil servants belonging to all government organizations have built their own “intranet” using Pleio (“government square”, in Dutch) a platform that runs on the open source networking engine Elgg.
It all started in 2010, thanks to the work of a group of four founders, Davied van Berlo, Harrie Custers, Wim Essers and Marcel Ziemerink. Growth has been steady and now Pleio can count on some 75.000 users spread in about 800 subsites. The nice thing about the platform, in fact, is that it is modular: subscribers can collaborate on a group and then start a sub group to get in more depth with a smaller team. To learn a little more about this unique experience, I reached out for van Berlo, who kindly answered a few questions. Check the interview below.
Where did the Pleio idea come from?Were you inspired by other experiences?
The idea came mainly from the developments around us: the whole web 2.0 movement at the time. This has shown us the power of platforms to connect people, bring them together and let them cooperate. I noticed that civil servants were looking for ways of collaborating across organisational borders and many were using the new online tools. That’s why I started the Civil Servant 2.0 network, so they could exchange ideas and experiences in this new way of working.
However, these tools are not always the ideal solution. They’re commercial for one, which can get in the way of the public goals we work for. They’re often American, where other laws and practices apply. You can’t change them or add to them. Usually you have to get another tool (and login) for different functionalities. And they were outright forbidden by some government agencies. I noticed there was a need for a platform where different tools were integrated, where people from different organisations and outside government could work together and where all information would remain in the Netherlands and in the hands of the original owner. Since there was no such platform we started one of our own….”
Chief Executive of Nesta on the Future of Government Innovation
Interview between Rahim Kanani and Geoff Mulgan, CEO of NESTA and member of the MacArthur Research Network on Opening Governance: “Our aspiration is to become a global center of expertise on all kinds of innovation, from how to back creative business start-ups and how to shape innovations tools such as challenge prizes, to helping governments act as catalysts for new solutions,” explained Geoff Mulgan, chief executive of Nesta, the UK’s innovation foundation. In an interview with Mulgan, we discussed their new report, published in partnership with Bloomberg Philanthropies, which highlights 20 of the world’s top innovation teams in government. Mulgan and I also discussed the founding and evolution of Nesta over the past few years, and leadership lessons from his time inside and outside government.
Rahim Kanani: When we talk about ‘innovations in government’, isn’t that an oxymoron?
Geoff Mulgan: Governments have always innovated. The Internet and World Wide Web both originated in public organizations, and governments are constantly developing new ideas, from public health systems to carbon trading schemes, online tax filing to high speed rail networks. But they’re much less systematic at innovation than the best in business and science. There are very few job roles, especially at senior levels, few budgets, and few teams or units. So although there are plenty of creative individuals in the public sector, they succeed despite, not because of the systems around them. Risk-taking is punished not rewarded. Over the last century, by contrast, the best businesses have learned how to run R&D departments, product development teams, open innovation processes and reasonably sophisticated ways of tracking investments and returns.
Kanani: This new report, published in partnership with Bloomberg Philanthropies, highlights 20 of the world’s most effective innovation teams in government working to address a range of issues, from reducing murder rates to promoting economic growth. Before I get to the results, how did this project come about, and why is it so important?
Mulgan: If you fail to generate new ideas, test them and scale the ones that work, it’s inevitable that productivity will stagnate and governments will fail to keep up with public expectations, particularly when waves of new technology—from smart phones and the cloud to big data—are opening up dramatic new possibilities. Mayor Bloomberg has been a leading advocate for innovation in the public sector, and in New York he showed the virtues of energetic experiment, combined with rigorous measurement of results. In the UK, organizations like Nesta have approached innovation in a very similar way, so it seemed timely to collaborate on a study of the state of the field, particularly since we were regularly being approached by governments wanting to set up new teams and asking for guidance.
Kanani: Where are some of the most effective innovation teams working on these issues, and how did you find them?
Mulgan: In our own work at Nesta, we’ve regularly sought out the best innovation teams that we could learn from and this study made it possible to do that more systematically, focusing in particular on the teams within national and city governments. They vary greatly, but all the best ones are achieving impact with relatively slim resources. Some are based in central governments, like Mindlab in Denmark, which has pioneered the use of design methods to reshape government services, from small business licensing to welfare. SITRA in Finland has been going for decades as a public technology agency, and more recently has switched its attention to innovation in public services. For example, providing mobile tools to help patients manage their own healthcare. In the city of Seoul, the Mayor set up an innovation team to accelerate the adoption of ‘sharing’ tools, so that people could share things like cars, freeing money for other things. In south Australia the government set up an innovation agency that has been pioneering radical ways of helping troubled families, mobilizing families to help other families.
Kanani: What surprised you the most about the outcomes of this research?
Mulgan: Perhaps the biggest surprise has been the speed with which this idea is spreading. Since we started the research, we’ve come across new teams being created in dozens of countries, from Canada and New Zealand to Cambodia and Chile. China has set up a mobile technology lab for city governments. Mexico City and many others have set up labs focused on creative uses of open data. A batch of cities across the US supported by Bloomberg Philanthropy—from Memphis and New Orleans to Boston and Philadelphia—are now showing impressive results and persuading others to copy them.