Country and Region: Northern America

Bermuda, Canada, Greenland, Saint Pierre and Miquelon, United States of America

Text Analysis Systems Mine Workplace Emails to Measure Staff Sentiments

Curated on Posted on by Stefaan Verhulst

Alan Rothman at LLRX: “…For all of these good, bad or indifferent workplaces, a key question is whether any of the actions of management to engage the staff and listen to their concerns ever resulted in improved working conditions and higher levels of job satisfaction?

The answer is most often “yes”. Just having a say in, and some sense of control over, our jobs and workflows can indeed have a demonstrable impact on morale, camaraderie and the bottom line. As posited in the Hawthorne Effect, also termed the “Observer Effect”, this was first discovered during studies in the 1920’s and 1930’s when the management of a factory made improvements to the lighting and work schedules. In turn, worker satisfaction and productivity temporarily increased. This was not so much because there was more light, but rather, that the workers sensed that management was paying attention to, and then acting upon, their concerns. The workers perceived they were no longer just cogs in a machine.

Perhaps, too, the Hawthorne Effect is in some ways the workplace equivalent of the Heisenberg’s Uncertainty Principle in physics. To vastly oversimplify this slippery concept, the mere act of observing a subatomic particle can change its position.¹

Giving the processes of observation, analysis and change at the enterprise level a modern (but non-quantum) spin, is a fascinating new article in the September 2018 issue of The Atlantic entitled What Your Boss Could Learn by Reading the Whole Company’s Emails, by Frank Partnoy.  I highly recommend a click-through and full read if you have an opportunity. I will summarize and annotate it, and then, considering my own thorough lack of understanding of the basics of y=f(x), pose some of my own physics-free questions….

Today the text analytics business, like the work done by KeenCorp, is thriving. It has been long-established as the processing behind email spam filters. Now it is finding other applications including monitoring corporate reputations on social media and other sites.²

The finance industry is another growth sector, as investment banks and hedge funds scan a wide variety of information sources to locate “slight changes in language” that may point towards pending increases or decreases in share prices. Financial research providers are using artificial intelligence to mine “insights” from their own selections of news and analytical sources.

But is this technology effective?

In a paper entitled Lazy Prices, by Lauren Cohen (Harvard Business School and NBER), Christopher Malloy (Harvard Business School and NBER), and Quoc Nguyen (University of Illinois at Chicago), in a draft dated February 22, 2018, these researchers found that the share price of company, in this case NetApp in their 2010 annual report, measurably went down after the firm “subtly changes” its reporting “descriptions of certain risks”. Algorithms can detect such changes more quickly and effectively than humans. The company subsequently clarified in its 2011 annual report their “failure to comply” with reporting requirements in 2010. A highly skilled stock analyst “might have missed that phrase”, but once again its was captured by “researcher’s algorithms”.

In the hands of a “skeptical investor”, this information might well have resulted in them questioning the differences in the 2010 and 2011 annual reports and, in turn, saved him or her a great deal of money. This detection was an early signal of a looming decline in NetApp’s stock. Half a year after the 2011 report’s publication, it was reported that the Syrian government has bought the company and “used that equipment to spy on its citizen”, causing further declines.

Now text analytics is being deployed at a new target: The composition of employees’ communications. Although it has been found that workers have no expectations of privacy in their workplaces, some companies remain reluctant to do so because of privacy concerns. Thus, companies are finding it more challenging to resist the “urge to mine employee information”, especially as text analysis systems continue to improve.

Among the evolving enterprise applications are the human resources departments in assessing overall employee morale. For example, Vibe is such an app that scans through communications on Slack, a widely used enterprise platform. Vibe’s algorithm, in real-time reporting, measures the positive and negative emotions of a work team….(More)”.

Renovating democracy from the bottom up

Curated on Posted on by Stefaan Verhulst

Nathan Gardels at the Washington Post: “The participatory power of social media is a game changer for governance. It levels the playing field among amateurs and experts, peers and authorities and even challenges the legitimacy of representative government. Its arrival coincides with and reinforces the widespread distrust of elites across the Western world, ripening the historical moment for direct democracy.

For the first time, an Internet-based movement has come to power in a major country, Italy, under the slogan “Participate, don’t delegate!” All of the Five Star Movement’s parliamentarians, who rule the country in a coalition with the far-right League party, were nominated and elected to stand for office online. And they have appointed the world’s first minister for direct democracy, Riccardo Fraccaro.

In Rome this week, he explained the participatory agenda of Italy’s ruling coalition government to The WorldPost at a meeting of the Global Forum on Modern Direct Democracy. “Citizens must be granted the same possibility to actively intervene in the process of managing and administrating public goods as normally carried out by their elected representatives,” he enthused. “What we have witnessed in our democracy is a drift toward ‘partyocracy,’ in which a restricted circle of policymakers have been so fully empowered with decision-making capacity that they could virtually ignore and bypass the public will. The mere election of a representative every so many years is no longer sufficient to prevent this from happening. That is why our government will take the next step forward in order to innovate and enhance our democracy.”

Fraccaro went on: “Referenda, public petitions and the citizens’ ballot initiative are nothing other than the direct means available for the citizenry to submit laws that political parties are not willing to propose or to reject rules approved by political parties that are not welcome by the people. Our aim, therefore, is to establish the principles and practices of direct democracy alongside the system of representative government in order to give real, authentic sovereignty to the citizens.”

At the Rome forum, Deputy Prime Minister Luigi di Maio, a Five Star member, railed against the technocrats and banks he says are trying to frustrate the will of the people. He promised forthcoming changes in the Italian constitution to follow through on Fraccaro’s call for citizen-initiated propositions that will go to the public ballot if the legislature does not act on them.

The program that has so far emerged out of the government’s participatory agenda is a mixed bag. It includes everything from anti-immigrant and anti-vaccine policies to the expansion of digital networks and planting more trees. In a move that has unsettled the European Union authorities as well as Italy’s non-partisan, indirectly-elected president, the governing coalition last week proposed both a tax cut and the provision of a universal basic income — despite the fact that Italy’s long-term debt is already 130 percent of GDP.

The Italian experiment warrants close attention as a harbinger of things to come elsewhere. It reveals a paradox for governance in this digital age: the more participation there is, the greater the need for the counterbalance of impartial mediating practices and institutions that can process the cacophony of voices, sort out the deluge of contested information, dispense with magical thinking and negotiate fair trade-offs among the welter of conflicting interests….(More)”.

Open Data, Grey Data, and Stewardship: Universities at the Privacy Frontier.

Curated on Posted on by Stefaan Verhulst

Paper by Christine L. Borgman: “As universities recognize the inherent value in the data they collect and hold, they encounter unforeseen challenges in stewarding those data in ways that balance accountability, transparency, and protection of privacy, academic freedom, and intellectual property. Two parallel developments in academic data collection are converging: (1) open access requirements, whereby researchers must provide access to their data as a condition of obtaining grant funding or publishing results in journals; and (2) the vast accumulation of “grey data” about individuals in their daily activities of research, teaching, learning, services, and administration.

The boundaries between research and grey data are blurring, making it more difficult to assess the risks and responsibilities associated with any data collection. Many sets of data, both research and grey, fall outside privacy regulations such as HIPAA, FERPA, and PII. Universities are exploiting these data for research, learning analytics, faculty evaluation, strategic decisions, and other sensitive matters. Commercial entities are besieging universities with requests for access to data or for partnerships to mine them. The privacy frontier facing research universities spans open access practices, uses and misuses of data, public records requests, cyber risk, and curating data for privacy protection. This Article explores the competing values inherent in data stewardship and makes recommendations for practice by drawing on the pioneering work of the University of California in privacy and information security, data governance, and cyber risk….(More)”.

The latest tools for sexual assault victims: Smartphone apps and software

Curated on Posted on by Stefaan Verhulst
 
Peter Holley at the Washington Post:  “…For much of the past decade, dozens of apps and websites have been created to help survivors of sexual assault electronically record and report such crimes. They are designed to assist an enormous pool of potential victims. The Rape Abuse & Incest National Network reports that more than 11 percent of all college students — both graduate and undergraduate — experience rape or sexual assault through physical force, violence or incapacitation. Despite the prevalence of such incidents, less than 10 percent of victims on college campuses report their assaults, according to the National Sexual Violence Resource Center.

The apps range from electronic reporting tools such as JDoe to legal guides that provide victims with access to law enforcement and crisis counseling. Others help victims save and share relevant medical information in case of an assault. The app Uask includes a “panic button” that connects users with 911 or allows them to send emergency messages to people with their location.

 

Since its debut in 2015, Callisto’s software has been adopted by 12 college campuses — including Stanford, the University of Oregon and St. John’s University — and made available to more than 160,000 students, according to the company. Sexual assault survivors who visit Callisto are six times as likely to report, and 15 percent of those survivors have matched with another victim of the same assailant, the company claims.

Peter Cappelli, a professor of management at the Wharton School and director of Wharton’s Center for Human Resources, told NPR that he sees potential problems with survivors “crowdsourcing” their decision to report assaults.

“I don’t think we want to have a standard where the decisions are crowdsourced,” he said. “I think what you want is to tell people [that] the criteria [for whether or not to report] are policy related, not personally related, and you should bring forward anything that fits the criteria, not [based on] whether you feel enough other people have made the complaint or not. We want to sometimes encourage people to do things they might feel uncomfortable about.”…(More)”.

The secret data collected by dockless bikes is helping cities map your movement

Curated on Posted on by Stefaan Verhulst

Lime is able to collect this information because its bikes, like all those in dockless bike-share programs, are built to operate without fixed stations or corrals. …In the 18 months or so since dockless bike-share arrived in the US, the service has spread to at least 88 American cities. (On the provider side, at least 10 companies have jumped into the business; Lime is one of the largest.) Some of those cities now have more than a year of data related to the programs, and they’ve started gleaning insights and catering to the increased number of cyclists on their streets.

South Bend is one of those leaders. It asked Lime to share data when operations kicked off in June 2017. At first, Lime provided the information in spreadsheets, but in early 2018 the startup launched a browser-based dashboard where cities could see aggregate statistics for their residents, such as how many of them rented bikes, how many trips they took, and how far and long they rode. Lime also added heat maps that reveal where most rides occur within a city and a tool for downloading data that shows individual trips without identifying the riders. Corcoran can glance at his dashboard and see, for example, that people in South Bend have taken 340,000 rides, traveled 158,000 miles, and spent more than 7 million minutes on Lime bikes since the company started service. He can also see there are 700 Lime bikes active in the city, down from an all-time high of 1,200 during the University of Notre Dame’s 2017 football season….(More)”.

Direct Democracy and Political Engagement of the Marginalized

Curated on Posted on by Stefaan Verhulst

Dissertation by Jeong Hyun Kim: “…examines direct democracy’s implications for political equality by focusing on how it influences and modifies political attitudes and behaviors of marginalized groups. Using cases and data from Sweden, Switzerland, and the United States, I provide a comprehensive, global examination of how direct democratic institutions affect political participation, especially of political minority or marginalized groups.

In the first paper, I examine whether the practice of direct democracy supports women’s political participation. I theorize that the use of direct democracy enhances women’s sense of political efficacy, thereby promoting their participation in the political process. I test this argument by leveraging a quasi-experiment in Sweden from 1921 to 1944, wherein the use of direct democratic institutions was determined by a population threshold. Findings from a regression discontinuity analysis lend strong support for the positive effect of direct democracy on women’s political participation. Using web documents of minutes from direct democratic meetings, I further show that women’s participation in direct democracy is positively associated with their subsequent participation in parliamentary elections.

The second paper expands on the first paper by examining an individual-level mechanism linking experience with direct democracy and feelings of political efficacy. Using panel survey data from Switzerland, I examine the relationship between individuals’ exposure to direct democracy and the gender gap in political efficacy. I find that direct democracy increases women’s sense of political efficacy, while it has no significant effect on men. This finding confirms that the opportunity for direct legislation leads women to feel more efficacious in politics, suggesting its further implications for the gender gap in political engagement.

In the third and final paper, I examine how direct democratic votes targeting ethnic minorities influence political mobilization of minority groups. I theorize that targeted popular votes intensify the general public’s hostility towards minority groups, thereby enhancing group members’ perceptions of being stigmatized. Consequently, this creates a greater incentive for minorities to actively engage in politics. Using survey data from the United States, combined with information about state-level direct democracy, I find that direct democratic votes targeting the rights of immigrants lead to greater political activism among ethnic minorities with immigrant background. These studies contribute to the extant study of women and minority politics by illuminating new mechanisms underlying mobilization of women and minorities and clarifying the causal effect of the type of government on political equality….(More)”.

What Can Satellite Imagery Tell Us About Obesity in Cities?

Curated on Posted on by Stefaan Verhulst

Emily Matchar at Smithsonian: “About 40 percent of American adults are obese, defined as having a body mass index (BMI) over 30. But obesity is not evenly distributed around the country. Some cities and states have far more obese residents than others. Why? Genetics, stress, income levels and access to healthy foods are play a role. But increasingly researchers are looking at the built environment—our cities—to understand why people are fatter in some places than in others.

New research from the University of Washington attempts to take this approach one step further by using satellite data to examine cityscapes. By using the satellite images in conjunction with obesity data, they hope to uncover which urban features might influence a city’s obesity rate.

The researchers used a deep learning network to analyze about 150,000 high-resolution satellite image of four cities: Los Angeles, Memphis, San Antonio and Seattle. The cities were selected for being from states with both high obesity rates (Texas and Tennessee) and low obesity rates (California and Washington). The network extracted features of the built environment: crosswalks, parks, gyms, bus stops, fast food restaurants—anything that might be relevant to health.

“If there’s no sidewalk you’re less likely to go out walking,” says Elaine Nsoesie, a professor of global health at the University of Washington who led the research.

The team’s algorithm could then see what features were more or less common in areas with greater and lesser rates of obesity. Some findings were predictable: more parks, gyms and green spaces were correlated with lower obesity rates. Others were surprising: more pet stores equaled thinner residents (“a high density of pet stores could indicate high pet ownership, which could influence how often people go to parks and take walks around the neighborhood,” the team hypothesized).

A paper on the results was recently published in the journal JAMA Network Open….(More)”.

The New York City Business Atlas: Leveling the Playing Field for Small Businesses with Open Data

Curated on Posted on by Stefaan Verhulst

Chapter by Stefaan Verhulst and Andrew Young in Smarter New York City:How City Agencies Innovate. Edited by André Corrêa d’Almeida: “While retail entrepreneurs, particularly those operating in the small-business space, are experts in their respective trades, they often lack access to high-quality information about social, environmental, and economic conditions in the neighborhoods where they operate or are considering operating.

The New York City Business Atlas, conceived by the Mayor’s Office of Data Analytics (MODA) and the Department of Small Business Services, is designed to alleviate that information gap by providing a public web-based tool that gives small businesses access to high-quality data to help them decide where to establish a new business or expand an existing one. e tool brings together a diversity of data, including business-fling data from the Department of Consumer Affairs, sales-tax data from the Department of Finance, demographic data from the census, and traffic data from Placemeter, a New York City startup focusing on real-time traffic information.

The initial iteration of the Business Atlas made useful and previously inaccessible data available to small-business owners and entrepreneurs in an innovative manner. After a few years, however, it became clear that the tool was not experiencing the level of use or creating the level of demonstrable impact anticipated. Rather than continuing down the same path or abandoning the effort entirely, MODA pivoted to a new approach, moving from the Business Atlas as a single information-providing tool to the Business Atlas as a suite of capabilities aimed at bolstering New York’s small-business community.

Through problem- and user-centered efforts, the Business Atlas is now making important insights available to stakeholders who can put it to meaningful use—from how long it takes to open a restaurant in the city to which areas are most in need of education and outreach to improve their code compliance. This chapter considers the open data environment from which the Business Atlas was launched, details the initial version of the Business Atlas and the lessons it generated and describes the pivot to this new approach….(More)”.

Ethics & Algorithms Toolkit

Curated on Posted on by Stefaan Verhulst

Toolkit: “Government leaders and staff who leverage algorithms are facing increasing pressure from the public, the media, and academic institutions to be more transparent and accountable about their use. Every day, stories come out describing the unintended or undesirable consequences of algorithms. Governments have not had the tools they need to understand and manage this new class of risk.

GovEx, the City and County of San Francisco, Harvard DataSmart, and Data Community DC have collaborated on a practical toolkit for cities to use to help them understand the implications of using an algorithm, clearly articulate the potential risks, and identify ways to mitigate them….We developed this because:

  • We saw a gap. There are many calls to arms and lots of policy papers, one of which was a DataSF research paper, but nothing practitioner-facing with a repeatable, manageable process.
  • We wanted an approach which governments are already familiar with: risk management. By identifing and quantifying levels of risk, we can recommend specific mitigations.. …(More)”.

United Nations accidentally exposed passwords and sensitive information to the whole internet

Curated on Posted on by Stefaan Verhulst

Micah Lee at The Intercept: “The United Nations accidentally published passwords, internal documents, and technical details about websites when it misconfigured popular project management service Trello, issue tracking app Jira, and office suite Google Docs.

The mistakes made sensitive material available online to anyone with the proper link, rather than only to specific users who should have access. Affected data included credentials for a U.N. file server, the video conferencing system at the U.N.’s language school, and a web development environment for the U.N.’s Office for the Coordination of Humanitarian Affairs. Security researcher Kushagra Pathak discovered the accidental leak and notified the U.N. about what he found a little over a month ago. As of today, much of the material appears to have been taken down.

In an online chat, Pathak said he found the sensitive information by running searches on Google. The searches, in turn, produced public Trello pages, some of which contained links to the public Google Docs and Jira pages.

Trello projects are organized into “boards” that contain lists of tasks called “cards.” Boards can be public or private. After finding one public Trello board run by the U.N., Pathak found additional public U.N. boards by using “tricks like by checking if the users of one Trello board are also active on some other boards and so on.” One U.N. Trello board contained links to an issue tracker hosted on Jira, which itself contained even more sensitive information. Pathak also discovered links to documents hosted on Google Docs and Google Drive that were configured to be accessible to anyone who knew their web addresses. Some of these documents contained passwords….Here is just some of the sensitive information that the U.N. accidentally made accessible to anyone who Googled for it:

  • A social media team promoting the U.N.’s “peace and security” efforts published credentials to access a U.N. remote file access, or FTP, server in a Trello card coordinating promotion of the International Day of United Nations Peacekeepers. It is not clear what information was on the server; Pathak said he did not connect to it.
  • The U.N.’s Language and Communication Programme, which offers language courses at U.N. Headquarters in New York City, published credentials for a Google account and a Vimeo account. The program also exposed, on a publicly visible Trello board, credentials for a test environment for a human resources web app. It also made public a Google Docs spreadsheet, linked from a public Trello board, that included a detailed meeting schedule for 2018, along with passwords to remotely access the program’s video conference system to join these meetings.
  • One public Trello board used by the developers of Humanitarian Response and ReliefWeb, both websites run by the U.N.’s Office for the Coordination of Humanitarian Affairs, included sensitive information like internal task lists and meeting notes. One public card from the board had a PDF, marked “for internal use only,” that contained a map of all U.N. buildings in New York City. …(More)”.
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