Twitter for government: Indonesians get social media for public services


Medha Basu at FutureGov: “One of the largest users of social media in the world, Indonesians are taking it a step further with a new social network just for public services.

Enda Nasution and his team have built an app called Sebangsa, or Same Nation, featuring Facebook-like timelines (or Twitter-like feeds) for citizens to share about public services.

They want to introduce an idea they call “social government” in Indonesia, Nasution told FutureGov, going beyond e-government and open government to build a social relationship between the government and citizens….

It has two features that stand out. One called Sebangsa911 is for Indonesians to post emergencies, much like they might on Twitter or Facebook when they see an accident on the road or a crowd getting violent, for instance. Indonesia does not have any single national emergency number.

Another feature is called Sebangsa1800 which is a channel for people to post reviews, questions and complaints on public services and consumer products.

Why another social network?
But why build another social network when there are millions of users on Facebook and Twitter already? One reason is to provide a service that focuses on Indonesians, Nasution said – the app is in Bahasa.

Another is because existing social networks are not built specifically for public services. If you post a photo of an accident on Twitter, how many and how fast people see it depends on how many followers you have, Nasution said. These reports are also unstructured because they are “scattered all over Twitter”, he said. The app “introduces a little bit of structure to the reports”….(More)”

New portal to crowdsource captions, transcripts of old photos, national archives


Irene Tham at The Straits Times: “Wanted: history enthusiasts to caption old photographs and transcribe handwritten manuscripts that contain a piece of Singapore’s history.

They are invited to contribute to an upcoming portal that will carry some 3,000 unidentified photographs dating back to the late 1800s, and 3,000 pages of Straits Settlement records including letters written during Sir Stamford Raffles’ administration of Singapore.

These are collections from the Government and individuals waiting to be “tagged” on the new portal – The Citizen Archivist Project at www.nas.gov.sg/citizenarchivist….

Without tagging – such as by photo captioning and digital transcription – these records cannot be searched. There are over 140,000 photos and about one million pages of Straits Settlements Records in total that cannot be searched today.

These records date back to the 1800s, and include letters written during Sir Stamford Raffles’ administration in Singapore.

“The key challenge is that they were written in elaborate cursive penmanship which is not machine-readable,” said Dr Yaacob, adding that the knowledge and wisdom of the public can be tapped on to make these documents more accessible.

Mr Arthur Fong (West Coast GRC) had asked how the Government could get young people interested in history, and Dr Yaacob said this initiative was something they would enjoy.

Portal users must first log in using their existing Facebook, Google or National Library Board accounts. Contributions will be saved in users’ profiles, automatically created upon signing in.

Transcript contributions on the portal work in similar ways to Wikipedia; contributed text will be uploaded immediately on the portal.

However, the National Archives will take up to three days to review photo caption contributions. Approved captions will be uploaded on its website at www.nas.gov.sg/archivesonline….(More)”

2015 Edelman Trust Barometer


The 2015 Edelman Trust Barometer shows a global decline in trust over the last year, and the number of countries with trusted institutions has fallen to an all-time low among the informed public.

Among the general population, the trust deficit is even more pronounced, with nearly two-thirds of countries falling into the distruster category.
In the last year, trust has declined for three of the four institutions measured. NGOs continue to be the most trusted institution, but trust in NGOs declined from 66 to 63 percent. Sixty percent of countries now distrust media. Trust in government increased slightly, driven by big gains in India, Russia and Indonesia but government is still distrusted in 19 of the 27 markets surveyed. And trust in business is below 50 percent in half of those markets.
 

The downside of Open Data


Joshua Chambers at FutureGov: “…Inaccurate public datasets can cause big problems, because apps that feed off of them could be giving out false information. I was struck by this when we reported on an app in Australia that was issuing alerts for forest fires that didn’t exist. The data was coming from public emergency calls, but wasn’t verified before being displayed. This meant that app users would be alerted of all possible fires, but also could be caused unnecessarily panic. The government takes the view that more alerts are better than slower verified ones, but there is the potential for people to become less likely to trust all alerts on the app.
No-one wants to publish inaccurate data, but accuracy takes time and costs money. So we come to a central tension in discussions about open data: is it better to publish more data, with the risk of inaccuracy, or limit publication to datasets which are accurate?
The United Kingdom takes the view that more data is best. I interviewed the UK’s lead official on open data, Paul Maltby, a couple of years ago, and he told me that: “There’s a misnomer here that everything has to be perfect before you can put it out,” adding that “what we’re finding is that, actually, some of the datasets are a bit messy. We try to keep them as high-quality as we can; but other organisations then clean up the data and sell it on”.
Indeed, he noted that some officials use data accuracy as an excuse to not publish information that could hold their departments to account. “There’s sometimes a reluctance to get data out from the civil service; and whilst we see many examples of people understanding the reasons why data has been put to use, I’d say the general default is still not pro-release”.
Other countries take a different view, however. Singapore, for example, publishes much less data than Britain, but has more of a push on making its data accurate to assist startups and app builders….(More)”

“Smart” Cities and the Urban Digital Revolution


Shawn DuBravac at Re/Code: “Smog, sewage and congestion are three of the hallmarks of contemporary urban living. But these downsides to city living are gradually becoming things of the past. City planners are finding new ways to address these inefficiencies, leveraging connected technology to create smarter hubs that work for city dwellers.
Welcome to the era of “smart” cities. Advances in wireless sensor systems, information and communication technology (ICT), and infrastructure allow cities to collect and curate huge amounts of data capable of sustaining and improving urban life thanks to the new and ever-growing web of connected technology: The Internet of Things (IoT).
Last year, Los Angeles became the first city in the world to synchronize its traffic lights — all 4,500 of them — reducing traffic time on major LA corridors by about 12 percent, according to the city’s Department of Transportation. In Singapore, city authorities are testing smart systems for managing parking and waste disposal to adjust to daily and weekly patterns. In New York City, mobile air pollution monitors help city leaders pinpoint those neighborhoods most affected by smog and pollutants, so residents can modify their commuting paths and preferred modes of transportation to avoid exposure to higher levels of pollution.
And cities across the U.S. — including Chicago, Seattle and Washington, D.C. — are hiring chief technology officers to oversee broad implementation of digital systems and technologies. As more and more city functions evolve from analog to digital, it makes sense for municipalities to put the improvement, functionality and security of those systems into one department. These city CTOs will quickly become indispensable cabinet positions….”

Singapore encourages use of private sector datasets


Charlene Chin at Future Gov:  “Singapore’s Infocomm Development Authority launched a data-sharing challenge to encourage the use of private sector datasets.

The Data Discovery Challenge, launched last week, aims to promote the combination of private and public datasets to develop products and services that can benefit businesses and the public.
The challenge will use Singapore’s new platform, the Federated Dataset Registry (FDSR), to share public and private sector datasets. According to IDA, many private datasets are residing in siloed servers, or can only be made available through cumbersome processes such as the use of CD-ROMs. The FDSR will enable users to use these private datasets that were previously unconnected.
“Currently, there is no coherent mechanism for users to easily discover private sector datasets made available from data providers across various [industries]”, IDA said.
The Data Discovery Challenge is open from the 11 December to 25 January next year. Participants will have to use datasets from the FDSR and integrate it with any public and private datasets to develop data visualisation tools, mobile or web applications….”

An Open Government Index: From Democracy to Efficiency to Innovation


New Report by Lindgren, Tony; Ekenberg, Love; Nouri, Jalal and Hansson, Karin: “Most research in research areas like E-government, E-participation and Open government assume a democratic norm. The concept of Open government, recently promoted by, e.g., The Obama administration and the European Commission is to a large extent based on a general liberal and deliberative ideology emphasizing transparency, participation and collaboration. The concept has also become of interest for states like China and Singapore. In this position paper we outline how to study the concept under different political discourses and suggest an Open government index that can be used to analyze the concept of open government under various settings. (More)”

Test-tube government


The Economist: “INCUBATORS, accelerators, garages, laboratories: the best big companies have had them for years. Whatever the moniker (The Economist once had one called “Project Red Stripe”), in most cases a select few workers are liberated from the daily grind and encouraged to invent the future. Now such innovation units are becoming de rigueur in the public sector too: Boston has an Office of New Urban Mechanics; Denmark has a MindLab; and Singapore has the more prosaically named PS21 Office.
These government laboratories provide a bridge between the public and private sectors. Sometimes governments simply copy what private firms are doing. MindLab is based on the Future Centre, the innovation unit of Skandia, a big insurance firm. Sometimes they get money and advice from private sources: the New Orleans Innovation Delivery Team is partly funded by Michael Bloomberg, the former mayor of New York city and one of America’s biggest media tycoons. Whatever the connection, these units plug the public sector into a new world. They are full of people talking about “disruption” and “iteration”.
The units also provide a connection with academia. Britain’s Behavioural Insights Team, originally based in the Cabinet Office, was the world’s first government outfit dedicated to applying the insights of behavioural economics to public policy (it was known as the “nudge unit”, after the book “Nudge”, by Richard Thaler and Cass Sunstein). David Halpern, the group’s head, says that its mission was to point out the “small details” of policy that can have big consequences (see Free Exchange). It persuaded, for instance, HM Revenue & Customs, Britain’s tax collection agency, to tweak the words of a routine letter to say that most people in the recipient’s local area had already paid their taxes. As a result, payment rates increased by five percentage points.
A new report published by Nesta, a British charity devoted to promoting innovation, and Bloomberg Philanthropies shows how popular these government innovation labs have become. They can be found in a striking variety of places, from developing countries such as Malaysia to rich countries like Finland, and in the offices of mayors as well as the halls of central government.
Whatever their location, the study suggests they go about things in similar ways, with a lot of emphasis on harnessing technology. The most popular idea is co-creation—getting one’s customers to help invent and improve products and services. Boston’s Office of New Urban Mechanics has produced a series of apps which provide citizens with a convenient way of reporting problems such as graffiti and pot holes (by taking a photograph and sending it to city hall, users provide it with evidence and GPS co-ordinates). The staff-suggestion scheme introduced by PS21 in Singapore has produced striking results: one air-force engineer came up with the idea of scanning aircraft for leaks with ultraviolet light, just as opticians scan the cornea for scratches….
The most striking thing about these institutions, however, is their willingness to experiment. Policymakers usually alternate between hostility to new ideas and determination to implement a new policy without bothering to try it out first. Innovation centres tend to be both more daring and happy to test things. Sitra, for instance, is experimenting with health kiosks in shopping centres which are staffed by nurses, provide routine care and stay open late and on weekends. The Centre for Social Innovation in Colombia has developed computer games which are designed to teach pre-teenagers to make sensible choices about everything from nutrition to gang membership. Sitra also tracks the progress of each project that it funds against its stated goals….”

Using twitter to get ground truth on floods


Interview with Floodtags founder Jurjen Wagemaker at Global Pulse: “…Twtitter has proved to be a fantastic flood monitor tool and we encourage people to share even more of their flood experiences on Twitter. Now the difficult part is, to create the right flood filters and enrichments, so that disaster managers only need to look at a fraction of the hundreds of thousands of observations coming in.

So we enrich and analyse all flood data in real-time, and present them in an understandable format through our web service. A good example is the water depth of a flood. It turns out that a large number of people both mention the flood depth as well as the location where they monitored it. Take for instance January 29th, 2014: out of the 360.000 tweets we collected on floods, 15.000 included water depth observations (see picture). Together with the Dutch water management institute Deltares (@arnejanvl) we are working to develop a sound interpretation framework for these observations to create real-time floodmaps. For reference, to make a reliable floodmap of the January 2013 flood took a total of nine days. This was thanks to the hard work of the disaster management office and the HOT team (Humanitarian OpenStreetMap Team)….
We will launch the site at the upcoming Data Innovation for Policy Makers conference in Bali. And from that date onwards you can use Floodtags to get realtime flood information in Indonesia. Just go to Floodtags.com and sign-up. Especially when it rains it can become quite interesting: you can search for different neighbourhoods and see what people tweeted and how deep the water is. There is also a realtime tweet density map and you can request tweet statistics (e.g. figure 5, where we compare flood tweets with flood response tweets) – and we have got so much more to come. “

New Data for a New Energy Future


(This post originally appeared on the blog of the U.S. Chamber of Commerce Foundation.)

Two growing concerns—climate change and U.S. energy self-sufficiency—have accelerated the search for affordable, sustainable approaches to energy production and use. In this area, as in many others, data-driven innovation is a key to progress. Data scientists are working to help improve energy efficiency and make new forms of energy more economically viable, and are building new, profitable businesses in the process.
In the same way that government data has been used by other kinds of new businesses, the Department of Energy is releasing data that can help energy innovators. At a recent “Energy Datapalooza” held by the department, John Podesta, counselor to the President, summed up the rationale: “Just as climate data will be central to helping communities prepare for climate change, energy data can help us reduce the harmful emissions that are driving climate change.” With electric power accounting for one-third of greenhouse gas emissions in the United States, the opportunities for improvement are great.
The GovLab has been studying the business applications of public government data, or “open data,” for the past year. The resulting study, the Open Data 500, now provides structured, searchable information on more than 500 companies that use open government data as a key business driver. A review of those results shows four major areas where open data is creating new business opportunities in energy and is likely to build many more in the near future.

Commercial building efficiency
Commercial buildings are major energy consumers, and energy costs are a significant business expense. Despite programs like LEED Certification, many commercial buildings waste large amounts of energy. Now a company called FirstFuel, based in Boston, is using open data to drive energy efficiency in these buildings. At the Energy Datapalooza, Swap Shah, the company’s CEO, described how analyzing energy data together with geospatial, weather, and other open data can give a very accurate view of a building’s energy consumption and ways to reduce it. (Sometimes the solution is startlingly simple: According to Shah, the largest source of waste is running heating and cooling systems at the same time.) Other companies are taking on the same kind of task – like Lucid, which provides an operating system that can track a building’s energy use in an integrated way.

Home energy use
A number of companies are finding data-driven solutions for homeowners who want to save money by reducing their energy usage. A key to success is putting together measurements of energy use in the home with public data on energy efficiency solutions. PlotWatt, for example, promises to help consumers “save money with real-time energy tracking” through the data it provides. One of the best-known companies in this area, Opower, uses a psychological strategy: it simultaneously gives people access to their own energy data and lets them compare their energy use to their neighbors’ as an incentive to save. Opower partners with utilities to provide this information, and the Virginia-based company has been successful enough to open offices in San Francisco, London, and Singapore. Soon more and more people will have access to data on their home energy use: Green Button, a government-promoted program implemented by utilities, now gives about 100 million Americans data about their energy consumption.

Solar power and renewable energy
As solar power becomes more efficient and affordable, a number of companies are emerging to support this energy technology. Clean Power Finance, for example, uses its database to connect solar entrepreneurs with sources of capital. In a different way, a company called Solar Census is analyzing publicly available data to find exactly where solar power can be produced most efficiently. The kind of analysis that used to require an on-site survey over several days can now be done in less than a minute with their algorithms.
Other kinds of geospatial and weather data can support other forms of renewable energy. The data will make it easier to find good sites for wind power stations, water sources for small-scale hydroelectric projects, and the best opportunities to tap geothermal energy.

Supporting new energy-efficient vehicles
The Tesla and other electric vehicles are becoming commercially viable, and we will soon see even more efficient vehicles on the road. Toyota has announced that its first fuel-cell cars, which run on hydrogen, will be commercially available by mid-2015, and other auto manufacturers have announced plans to develop fuel-cell vehicles as well. But these vehicles can’t operate without a network to supply power, be it electricity for a Tesla battery or hydrogen for a fuel cell.
It’s a chicken-and-egg problem: People won’t buy large numbers of electric or fuel-cell cars unless they know they can power them, and power stations will be scarce until there are enough vehicles to support their business. Now some new companies are facilitating this transition by giving drivers data-driven tools to find and use the power sources they need. Recargo, for example, provides tools to help electric car owners find charging stations and operate their vehicles.
The development of new energy sources will involve solving social, political, economic, and technological issues. Data science can help develop solutions and bring us more quickly to a new kind of energy future.
Joel Gurin, senior advisor at the GovLab and project director, Open Data 500. He also currently serves as a fellow of the U.S. Chamber of Commerce Foundation.