Robert Halfon MP is a member of the UK Commons Public Administration Committee (PASC) in the Guardian: “We need to end phoney consultation in policymaking – and stop trying to reinvent the wheel when it comes to implementation… Another week, another lobbying scandal. But what if the government found a way to really listen to all its citizens, to genuinely involve the public in policy making? So that it would no longer be an issue of who has the government’s ear – because everyone would?
A report published by the Public Administration Select Committee, which I sit on, calls on government to adopt an open, “wiki” style approach to policy making, where public opinion, ideas and contributions are sought and welcome at any and all stages of the policy cycle. This kind of genuine public engagement would contrast sharply with the status quo: tokenistic exercises in phoney consultation about issues that have already been decided.
We all welcome the government’s moves towards more digital engagement, but what our committee really wants to see is more direct, real public involvement in policy making, whether that is via the internet or other means. The most important point is that government treats public engagement as a serious part of policy-making. That will mean communicating and engaging in ways that are tailored to every audience, in new and more traditional ways. This is not just a time or cost-saving exercise, although using existing and new technology and media well should bring those benefits. This is about making better policy. To those who say it can’t be done, our report contains examples from New Zealand, the US and even as far afield as Redbridge councilshowing that if there is real will, crowd sourcing of policy and real public engagement can be possible…
We have moved from being subjects to citizens to active open-source citizens – and yet our policy making does not recognise this. The public no longer want to be handed out policy like tablets of stone from Mount Sinai. In fact they want to go up the mountain with Moses. However, they have to be able to believe that their input can make a real difference. Genuine engagement means ensuring that a good proportion of the public actually participate in open policy-making. Although this will be a challenge for government to achieve, without it there’s little point.”
A Citizen’s Guide to Open Government, E-Government, and Government 2.0
Inside the MPA@UNC Blog: “Engaged citizens want clear, credible information from the government about how it’s carrying on its business. They don’t want to thumb through thousands of files or wait month after month or go through the rigors of filing claims through FOIA (Freedom of Information Act). They want government information, services, and communication to be forthcoming and swift. The Open Government, Government 2.0, and E-Governance movements fill the need of connecting citizens with the government and each other to foster a more open, collaborative, and efficient public sector through the use of new technology and public data.
Open Government is defined by the OECD (Organisation for Economic Cooperation and Development) as “the transparency of government actions, the accessibility of government services and information, and the responsiveness of government to new ideas, demands and needs.”
E-Government is defined by the World Bank as “the use by government agencies of information technologies that have the ability to transform relations with citizens, businesses, and other arms of government. These technologies can serve a variety of different ends: better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management. The resulting benefits can be less corruption, increased transparency, greater convenience, revenue growth, and/or cost reductions.”
Government 2.0 is defined by Gartner Research as “the use of Web 2.0 technologies, both internally and externally, to increase collaboration and transparency and potentially transform the way government agencies relate to citizens and operate.”
Open Government and E-Government paved the way for Government 2.0, a collaborative technology whose mission is to improve government transparency and efficiency. How? Gov 2.0 has been called the next generation of government because it not only utilizes new technologies such as social media, cloud computing, and other apps, it is a means to increase citizen participation….
We have compiled a list of organizations, blogs, guides, and tools to help citizens and public service leaders better understand the Open Government, E-Government, and Government 2.0 movement….”
The "audience" as participative, idea generating, decision making citizens: will they transform government?
Paper by Teresa Harrison in latest issue of the Journal “Participations“: “From a purely technical perspective, no one, including Tim Berners-Lee, has ever been able to pinpoint exactly what makes Web 2.0 unique. What may be most accurate to say, is that the enormous popularity of social networking and other social media technologies hinges on a radical reconceptualisation of the audience, now routinely incorporated into ICT applications. Once treated as passive consumers of content created by others, designers of these applications now appreciate and exploit, the fact that new media users (formerly known as the “audience”) actively create content online to serve their own goals, frequently as they interact with others. Users of Web 2.0 applications display and tinker with their identities, express themselves on all kinds of topics, invent new products and ideas, and, as Don Tapscott, Tim O’Reilly and legions of other business gurus hasten to remind us, are willing, so far at least, to lend their problem solving, creative efforts and intellectual products to businesses seeking to innovate, or just looking for free marketing. Hoping to harness this largely uncompensated labour, organisations of all types (both commercial and non-profit) have been quick to find ways to attract these “producers” to their projects.
Governments have not been the swiftest in this regard, however, they may present the most ambitious and optimistic agenda for involving internet users. Nations around the world now hope to use new media to engage their citizens in some variation of participatory governance. Where once the prospects for “town hall style democracy,” were doomed by the limitations and inefficiencies of one-way media transactions, the networked interactivity of social media now makes it technically feasible to invite citizen participation on a routine basis. What is not yet clear is how citizens will react over the long term to these invitations and what kinds of social issues and software applications will best attract and immerse them into new citizenship practices.”
‘Digital natives’ tap into the wisdom of the crowd
Financial Times: “The millennial generation is so frequently characterised by its use of technology that its members are often referred to as “digital natives” – a term used to describe those who grew up with the internet and cannot remember a time before mobile phones.
Statistics seem to bear this out. More than 84 per cent of this group, aged between 15 and 30, own a smartphone, compared with 63 per cent of the total population, according to the 2013 Consumer Connection System study of 11,000 adults in 50 countries from Carat, the media researchers. More than 80 per cent have a Facebook profile and nearly 70 per cent regularly visit blogs. The 2012 Millennial impact report, which looked at how this generation connects with non-profit organisations, found 67 per cent interacted with charities on Facebook and 70 per cent made online donations….
Ms Long says that while older generations are “search first”, millennials are “social first”. The tendency for constant online peer group consulting is most extreme at the younger end of the age group. “Millennials are the first generation that are purely about recommendations. They ‘crowd source’ everything. Even if they are walking down the street looking for a cup of coffee, they won’t go in somewhere if they see on a site that it has had a bad review,” she says.”
UK: Public engagement in policy-making
House of Commons, Public Administration Committee Report: ” In its plan for Civil Service reform, published in June 2012, the Government introduced “open policy-making”. This means engaging the public and experts from beyond the “Westminster village” in debates about policy and in the policy-making process itself, and establishing a new relationship with the citizen who becomes a valued partner to identify problems, discover new thinking and to propose solutions. It is a departure from more traditional approaches to public engagement, which have usually only occurred after the Government has already determined a course of action.
To govern is to choose. Open policy-making should take debate outside Whitehall and into the community as a whole, but ultimate responsibility and accountability for leadership must remain with Ministers and senior civil servants. Once again, we emphasise the importance of leadership in Government; of effective strategic thinking, which involves choosing between different arguments, reconciling conflicting opinions and arbitrating between different groups and interests; and of effective governance of departments and their agencies. A process of engagement, which can reach beyond the “Westminster village” and the “usual suspects”, will itself be an act of leadership, but there can be no abdication of that leadership.
There is great potential for open and contested policy-making to deliver genuine public engagement. There is also a risk of disappointment and scepticism amongst the public about the impact of their participation, and that Government listens only to the media, lobbying and “the usual suspects”. Ministers must commit sufficient time for public engagement to reach beyond Westminster. Digital technology and new media have a huge role to play. In time, the Government should be able to demonstrate that the citizen is able to contribute opinion, ideas and suggestions on an ongoing basis, if it is to be seen as moving away from old processes and embracing a new relationship with the citizen.”
The Crowdstorm Effect
Peter Ryder and Shaun Abrahamson in Innovation Excellence: “When we open up the innovation process to talent outside our organization we are trying to channel the abilities of a lot of people we don’t know, in the hope that a few of them have ideas we need. Crowdsourcing is the term most closely associated with the process. But over the last decade, many organizations have been not only sourcing ideas from crowds but also getting feedback on ideas….
We call the intersection of lower transaction costs and brainstorming at scale enabled by online connections crowdstorming.
Getting ideas, getting feedback, identifying talent to work with, filtering ideas, earning media, enabling stakeholders to select ideas to change the organization/stakeholder relationship — the crowd’s role and the crowdstorming process has become more complex as it has expanded to involve external talent in new ways. …
Seventy-five years ago, the British economist, Ronald Coase, suggested that high transaction costs – the overhead to find, recruit, negotiate and contract with talent—required organizations to bring the best talent in house. While Coase’s equation still holds true, the Internet has allowed organizations to revisit under what conditions they want and need full time employees. When we have the ability to efficiently tap resources anywhere, anytime at low cost, new opportunities emerge.”
New Book: Digital Methods
New book by Richard Rogers, Director of the Govcom.org Foundation (Amsterdam) and the Digital Methods Initiative: “In Digital Methods, Richard Rogers proposes a methodological outlook for social and cultural scholarly research on the Web that seeks to move Internet research beyond the study of online culture. It is not a toolkit for Internet research, or operating instructions for a software package; it deals with broader questions. How can we study social media to learn something about society rather than about social media use? How can hyperlinks reveal not just the value of a Web site but the politics of association? Rogers proposes repurposing Web-native techniques for research into cultural change and societal conditions. We can learn to reapply such “methods of the medium” as crawling and crowd sourcing, PageRank and similar algorithms, tag clouds and other visualizations; we can learn how they handle hits, likes, tags, date stamps, and other Web-native objects. By “thinking along” with devices and the objects they handle, digital research method! s can follow the evolving methods of the medium.
Rogers uses this new methodological outlook to examine the findings of inquiries into 9/11 search results, the recognition of climate change skeptics by climate-change-related Web sites, the events surrounding the Srebrenica massacre according to Dutch, Serbian, Bosnian, and Croatian Wikipedias, presidential candidates’ social media “friends,” and the censorship of the Iranian Web. With Digital Methods, Rogers introduces a new vision and method for Internet research and at the same time applies them to the Web’s objects of study, from tiny particles (hyperlinks) to large masses (social media).”
"A bite of me"
Federico Zannier @ Kickstarter: “I’ve data mined myself. I’ve violated my own privacy. Now I am selling it all. But how much am I worth?
I spend hours every day surfing the internet. Meanwhile, companies like Facebook and Google have been using my online information (the websites I visit, the friends I have, the videos I watch) for their own benefit.
In 2012, advertising revenue in the United States was around $30 billion. That same year, I made exactly $0 from my own data. But what if I tracked everything myself? Could I at least make a couple bucks back?
I started looking at the terms of service for the websites I often use. In their privacy policies, I have found sentences like this: “You grant a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such content in any and all media or distribution methods (now known or later developed).” I’ve basically agreed to give away a lifelong, international, sub-licensable right to use my personal data….
Check out myprivacy.info to see some of the visualizations I’ve made.
http://myprivacy.info”
Mary Meeker’s Internet Trends Report
AllThingsD: For the second year in a row, Mary Meeker is unveiling her now famed Internet Trends report at the D11 Conference.
Meeker, the Kleiner Perkins Caufield & Byers partner, highlights growth of Internet usage and other activities on mobile devices and updates that now infamous gap between mobile internet usage and mobile monetization.
But there are many new additions. Among them are the rise of wearable tech as perhaps the next big tech cycle of the coming decade and a look at how Americans’ online sharing habits compare to the rest of the world.
Here’s Meeker’s full presentation:
KPCB Internet Trends 2013 from Kleiner Perkins Caufield & Byers
An Ethnographic Approach to Impact Evaluation: Stop Measuring Outputs, Start Understanding Experiences
Panthea Lee, a principal at Reboot, in TechPresident: “Is open government working? I asked the question in a previous post …Too often, assessing the impact of open government initiatives amounts to measuring outputs: how many developers flocked to a civic tech hackathon; the amount of procurement records feeding corruption hawks and socially-minded graphic designers; or the number of tweets or media mentions about a particular initiative, regardless of whether they are from the same industry blogs and actors covering open government.
Quantitative metrics have their place. They may be useful for gauging the popularity of an initiative. They are almost always used to justify funding for an initiative. But, ultimately, these studies say very little about open government’s actual impact on people….We need to move beyond measuring outputs and toward understanding experiences….
Applied ethnography holds great potential for understanding how individuals experience open government initiatives. Ethnography––“a portrait of people”––is the study of people within their social and cultural contexts. It embraces context, examining how results can be explained by human factors and situational interactions. Ethnography allows us to understand the meaning of participation for different individuals––who is affected or not, and why. (Ethnographic research is often mistakenly equated with “interview studies” or other types of qualitative research. An immersive research approach, it uses techniques such as participant observation, unstructured interviews, and artifact collection to attempt a holistic analysis of human behaviours, interactions, and perceptions over time.)
Take, for example, this ethnographic study of a participatory budgeting initiative in Rome. The study found that through engagement with the participatory budgeting process, some participants “discovered a passion for politics,” leading them to join neighborhood associations and local political parties. Other participants, however, left the budgeting process feeling more cynical about and disengaged from participatory democracy.”