The AI That Could Heal a Divided Internet

Curated on Posted on by Stefaan Verhulst

Article by Billy Perrigo: “In the 1990s and early 2000s, technologists made the world a grand promise: new communications technologies would strengthen democracy, undermine authoritarianism, and lead to a new era of human flourishing. But today, few people would agree that the internet has lived up to that lofty goal. 

Today, on social media platforms, content tends to be ranked by how much engagement it receives. Over the last two decades politics, the media, and culture have all been reshaped to meet a single, overriding incentive: posts that provoke an emotional response often rise to the top.

Efforts to improve the health of online spaces have long focused on content moderation, the practice of detecting and removing bad content. Tech companies hired workers and built AI to identify hate speech, incitement to violence, and harassment. That worked imperfectly, but it stopped the worst toxicity from flooding our feeds. 

There was one problem: while these AIs helped remove the bad, they didn’t elevate the good. “Do you see an internet that is working, where we are having conversations that are healthy or productive?” asks Yasmin Green, the CEO of Google’s Jigsaw unit, which was founded in 2010 with a remit to address threats to open societies. “No. You see an internet that is driving us further and further apart.”

What if there were another way? 

Jigsaw believes it has found one. On Monday, the Google subsidiary revealed a new set of AI tools, or classifiers, that can score posts based on the likelihood that they contain good content: Is a post nuanced? Does it contain evidence-based reasoning? Does it share a personal story, or foster human compassion? By returning a numerical score (from 0 to 1) representing the likelihood of a post containing each of those virtues and others, these new AI tools could allow the designers of online spaces to rank posts in a new way. Instead of posts that receive the most likes or comments rising to the top, platforms could—in an effort to foster a better community—choose to put the most nuanced comments, or the most compassionate ones, first…(More)”.

Generative AI in Journalism

Curated on Posted on by Stefaan Verhulst

Report by Nicholas Diakopoulos et al: “The introduction of ChatGPT by OpenAI in late 2022 captured the imagination of the public—and the news industry—with the potential of generative AI to upend how people create and consume media. Generative AI is a type of artificial intelligence technology that can create new content, such as text, images, audio, video, or other media, based on the data it has been trained on and according to written prompts provided by users. ChatGPT is the chat-based user interface that made the power and potential of generative AI salient to a wide audience, reaching 100 million users within two months of its launch.

Although similar technology had been around, by late 2022 it was suddenly working, spurring its integration into various products and presenting not only a host of opportunities for productivity and new experiences but also some serious concerns about accuracy, provenance and attribution of source information, and the increased potential for creating misinformation.

This report serves as a snapshot of how the news industry has grappled with the initial promises and challenges of generative AI towards the end of 2023. The sample of participants reflects how some of the more savvy and experienced members of the profession are reacting to the technology.

Based on participants’ responses, they found that generative AI is already changing work structure and organization, even as it triggers ethical concerns around use. Here are some key takeaways:

  • Applications in News Production. The most predominant current use cases for generative AI include various forms of textual content production, information gathering and sensemaking, multimedia content production, and business uses.
  • Changing Work Structure and Organization. There are a host of new roles emerging to grapple with the changes introduced by generative AI including for leadership, editorial, product, legal, and engineering positions.
  • Work Redesign. There is an unmet opportunity to design new interfaces to support journalistic work with generative AI, in particular to enable the human oversight needed for the efficient and confident checking and verification of outputs..(More)”

How artificial intelligence can facilitate investigative journalism

Curated on Posted on by Stefaan Verhulst

Article by Luiz Fernando Toledo: “A few years ago, I worked on a project for a large Brazilian television channel whose objective was to analyze the profiles of more than 250 guardianship counselors in the city of São Paulo. These elected professionals have the mission of protecting the rights of children and adolescents in Brazil.

Critics had pointed out that some counselors did not have any expertise or prior experience working with young people and were only elected with the support of religious communities. The investigation sought to verify whether these elected counselors had professional training in working with children and adolescents or had any relationships with churches.

After requesting the counselors’ resumes through Brazil’s access to information law, a small team combed through each resume in depth—a laborious and time-consuming task. But today, this project might have required far less time and labor. Rapid developments in generative AI hold potential to significantly scale access and analysis of data needed for investigative journalism.

Many articles address the potential risks of generative AI for journalism and democracy, such as threats AI poses to the business model for journalism and its ability to facilitate the creation and spread of mis- and disinformation. No doubt there is cause for concern. But technology will continue to evolve, and it is up to journalists and researchers to understand how to use it in favor of the public interest.

I wanted to test how generative AI can help journalists, especially those that work with public documents and data. I tested several tools, including Ask Your PDF (ask questions to any documents in your computer), Chatbase (create your own chatbot), and Document Cloud (upload documents and ask GPT-like questions to hundreds of documents simultaneously).

These tools make use of the same mechanism that operates OpenAI’s famous ChatGPT—large language models that create human-like text. But they analyze the user’s own documents rather than information on the internet, ensuring more accurate answers by using specific, user-provided sources…(More)”.

Youth Media Literacy Program Fact Checking Manual

Curated on Posted on by Stefaan Verhulst

Internews: “As part of the USAID-funded Advancing Rights in Southern Africa Program (ARISA), Internews developed the Youth Media Literacy Program to enhance the digital literacy skills of young people. Drawing from university journalism students, and young leaders from civil society organizations in Botswana, Eswatini, Lesotho, and South Africa, the program equipped 124 young people to apply critical thinking to online communication and practice improved digital hygiene and digital security practices. The Youth Media Literacy Program Fact Checking Manual was developed to provide additional support and tools to combat misinformation and disinformation and improve online behavior and security…(More)”.

How to Run a Public Records Audit with a Team of Students

Curated on Posted on by Stefaan Verhulst

Article by By Lam Thuy Vo: “…The Markup (like many other organizations) uses public record requests as an important investigative tool, and we’ve published tips for fellow journalists on how to best craft their requests for specific investigations. But based on where government institutions are located, public record laws vary. Generally, government institutions are required to release documents to anyone who requests them, except when information falls under a specific exemption, like information that invades an individual’s privacy or if there are trade secrets. Federal institutions are governed by the Freedom of Information Act (FOIA), but state or local government agencies have their own state freedom of information laws, and they aren’t all identical. 

Public record audits take a step back. By sending the same freedom of information (FOI) request to agencies around the country, audits can help journalists, researchers and everyday people track which agency will release records and which may not, and if they’re complying with state laws. According to the national freedom of information coalition, “audits have led to legislative reforms and the establishment of ombudsman positions to represent the public’s interests.” 

The basics of auditing is simple: Send the same FOI request to different government agencies, document how you followed up, and document the outcome. Here’s how we coordinated this process with student reporters…(More)”.

Algorithmic attention rents: A theory of digital platform market power

Curated on Posted on by Stefaan Verhulst

Paper by Tim O’Reilly, Ilan Strauss and Mariana Mazzucato: “We outline a theory of algorithmic attention rents in digital aggregator platforms. We explore the way that as platforms grow, they become increasingly capable of extracting rents from a variety of actors in their ecosystems—users, suppliers, and advertisers—through their algorithmic control over user attention. We focus our analysis on advertising business models, in which attention harvested from users is monetized by reselling the attention to suppliers or other advertisers, though we believe the theory has relevance to other online business models as well. We argue that regulations should mandate the disclosure of the operating metrics that platforms use to allocate user attention and shape the “free” side of their marketplace, as well as details on how that attention is monetized…(More)”.

All the News That’s Fit to Click: How Metrics Are Transforming the Work of Journalists

Curated on Posted on by Stefaan Verhulst

Book by Caitlin Petre: “Journalists today are inundated with data about which stories attract the most clicks, likes, comments, and shares. These metrics influence what stories are written, how news is promoted, and even which journalists get hired and fired. Do metrics make journalists more accountable to the public? Or are these data tools the contemporary equivalent of a stopwatch wielded by a factory boss, worsening newsroom working conditions and journalism quality? In All the News That’s Fit to Click, Caitlin Petre takes readers behind the scenes at the New York Times, Gawker, and the prominent news analytics company Chartbeat to explore how performance metrics are transforming the work of journalism.

Petre describes how digital metrics are a powerful but insidious new form of managerial surveillance and discipline. Real-time analytics tools are designed to win the trust and loyalty of wary journalists by mimicking key features of addictive games, including immersive displays, instant feedback, and constantly updated “scores” and rankings. Many journalists get hooked on metrics—and pressure themselves to work ever harder to boost their numbers.

Yet this is not a simple story of managerial domination. Contrary to the typical perception of metrics as inevitably disempowering, Petre shows how some journalists leverage metrics to their advantage, using them to advocate for their professional worth and autonomy…(More)”.

Mark the good stuff: Content provenance and the fight against disinformation

Curated on Posted on by Stefaan Verhulst

BBC Blog: “BBC News’s Verify team is a dedicated group of 60 journalists who fact-check, verify video, counter disinformation, analyse data and – crucially – explain complex stories in the pursuit of truth. On Monday, March 4th, Verify published their first article using a new open media provenance technology called C2PA. The C2PA standard is a technology that records digitally signed information about the provenance of imagery, video and audio – information (or signals) that shows where a piece of media has come from and how it’s been edited. Like an audit trail or a history, these signals are called ‘content credentials’.

Content credentials can be used to help audiences distinguish between authentic, trustworthy media and content that has been faked. The digital signature attached to the provenance information ensures that when the media is “validated”, the person or computer reading the image can be sure that it came from the BBC (or any other source with its own x.509 certificate).

This is important for two reasons. First, it gives publishers like the BBC the ability to share transparently with our audiences what we do every day to deliver great journalism. It also allows us to mark content that is shared across third party platforms (like Facebook) so audiences can trust that when they see a piece of BBC content it does in fact come from the BBC.

For the past three years, BBC R&D has been an active partner in the development of the C2PA standard. It has been developed in collaboration with major media and technology partners, including Microsoft, the New York Times and Adobe. Membership in C2PA is growing to include organisations from all over the world, from established hardware manufacturers like Canon, to technology leaders like OpenAI, fellow media organisations like NHK, and even the Publicis Group covering the advertising industry. Google has now joined the C2PA steering committee and social media companies are leaning in too: Meta has recently announced they are actively assessing implementing C2PA across their platforms…(More)”.

Avoiding the News

Curated on Posted on by Stefaan Verhulst

Book by Benjamin Toff, Ruth Palmer, and Rasmus Kleis Nielsen: “A small but growing number of people in many countries consistently avoid the news. They feel they do not have time for it, believe it is not worth the effort, find it irrelevant or emotionally draining, or do not trust the media, among other reasons. Why and how do people circumvent news? Which groups are more and less reluctant to follow the news? In what ways is news avoidance a problem—for individuals, for the news industry, for society—and how can it be addressed?

This groundbreaking book explains why and how so many people consume little or no news despite unprecedented abundance and ease of access. Drawing on interviews in Spain, the United Kingdom, and the United States as well as extensive survey data, Avoiding the News examines how people who tune out traditional media get information and explores their “folk theories” about how news organizations work. The authors argue that news avoidance is about not only content but also identity, ideologies, and infrastructures: who people are, what they believe, and how news does or does not fit into their everyday lives. Because news avoidance is most common among disadvantaged groups, it threatens to exacerbate existing inequalities by tilting mainstream journalism even further toward privileged audiences. Ultimately, this book shows, persuading news-averse audiences of the value of journalism is not simply a matter of adjusting coverage but requires a deeper, more empathetic understanding of people’s relationships with news across social, political, and technological boundaries…(More)”.

Forget technology — politicians pose the gravest misinformation threat

Curated on Posted on by Stefaan Verhulst

Article by Rasmus Nielsen: “This is set to be a big election year, including in India, Mexico, the US, and probably the UK. People will rightly be on their guard for misinformation, but much of the policy discussion on the topic ignores the most important source: members of the political elite.

As a social scientist working on political communication, I have spent years in these debates — which continue to be remarkably disconnected from what we know from research. Academic findings repeatedly underline the actual impact of politics, while policy documents focus persistently on the possible impact of new technologies.

Most recently, Britain’s National Cyber Security Centre (NCSC) has warned of how “AI-created hyper-realistic bots will make the spread of disinformation easier and the manipulation of media for use in deepfake campaigns will likely become more advanced”. This is similar to warnings from many other public authorities, which ignore the misinformation from the most senior levels of domestic politics. In the US, the Washington Post stopped counting after documenting at least 30,573 false or misleading claims made by Donald Trump as president. In the UK, the non-profit FullFact has reported that as many as 50 MPs — including two prime ministers, cabinet ministers and shadow cabinet ministers — failed to correct false, unevidenced or misleading claims in 2022 alone, despite repeated calls to do so.

These are actual problems of misinformation, and the phenomenon is not new. Both George W Bush and Barack Obama’s administrations obfuscated on Afghanistan. Bush’s government and that of his UK counterpart Tony Blair advanced false and misleading claims in the run-up to the Iraq war. Prominent politicians have, over the years, denied the reality of human-induced climate change, proposed quack remedies for Covid-19, and so much more. These are examples of misinformation, and, at their most egregious, of disinformation — defined as spreading false or misleading information for political advantage or profit.

This basic point is strikingly absent from many policy documents — the NCSC report, for example, has nothing to say about domestic politics. It is not alone. Take the US Surgeon General’s 2021 advisory on confronting health misinformation which calls for a “whole-of-society” approach — and yet contains nothing on politicians and curiously omits the many misleading claims made by the sitting president during the pandemic, including touting hydroxychloroquine as a potential treatment…(More)”.