Fly on the Facebook Wall: How UNHCR Listened to Refugees on Social Media

Curated on Posted on by Stefaan Verhulst

 at Social Media for Good: “In “From a Refugee Perspective” UNHCR shows how to conduct meaningful, qualitative social media monitoring in a humanitarian crisis.

From A Refugee PerspectiveBetween March and December 2016 the project team (one project manager, one Pashto and Dari speaker, two native Arabic speakers and an English copy editor) monitored Facebook conversations related to flight and migration in the Afghan and Arabic speaking communities.

To do this, the team created Facebook accounts, joined relevant Facebook groups and summarised their findings in weekly monitoring reports to UNHCR staff and other interested people. I received these reports every week while working as the UNHCR team leader for the Communicating with Communities team in Greece and found them very useful since they gave me insights into what were some of the burning issues that week.

The project did not monitor Twitter because Twitter was not widely used by the communities.

In “From a Refugee Perspective” UNHCR has now summarised their findings from the ten-month project. The main thing I really liked about this project is that UNHCR invested the resources for proper qualitative social media monitoring, as opposed to the purely quantitative analyses that we see so often and which rarely go beyond keyword counting. To complement the social media information, the team held focus group and other discussions with refugees who had arrived in Europe. Among other things, these discussion provided information on how the refugees and migrants are consuming and exchanging information (related: see this BBC Media Action report).

Of course, this type of research is much more resource intensive than what most organisations have in mind when they want to do social media monitoring, but this report shows that additional resources can also result in more meaningful information.

Smuggling prices

Smuggling prices according to monitored Facebook page. Source: From A Refugee Perspective

Monitoring the conversations on Facebook enabled the team to track trends, such as the rise and fall of prices that smugglers asked for different routes (see image). In addition, it provided fascinating insights into how smugglers are selling their services online….(More)”

Inside the Algorithm That Tries to Predict Gun Violence in Chicago

Curated on Posted on by Stefaan Verhulst

Jeff Asher and Rob Arthur at the New York Times: “Gun violence in Chicago has surged since late 2015, and much of the news media attention on how the city plans to address this problem has focused on the Strategic Subject List, or S.S.L.

The list is made by an algorithm that tries to predict who is most likely to be involved in a shooting, either as perpetrator or victim. The algorithm is not public, but the city has now placed a version of the list — without names — online through its open data portal, making it possible for the first time to see how Chicago evaluates risk.

We analyzed that information and found that the assigned risk scores — and what characteristics go into them — are sometimes at odds with the Chicago Police Department’s public statements and cut against some common perceptions.

■ Violence in the city is less concentrated at the top — among a group of about 1,400 people with the highest risk scores — than some public comments from the Chicago police have suggested.

■ Gangs are often blamed for the devastating increase in gun violence in Chicago, but gang membership had a small predictive effect and is being dropped from the most recent version of the algorithm.

■ Being a victim of a shooting or an assault is far more predictive of future gun violence than being arrested on charges of domestic violence or weapons possession.

■ The algorithm has been used in Chicago for several years, and its effectiveness is far from clear. Chicago accounted for a large share of the increase in urban murders last year….(More)”.

Applying Public Opinion in Governance

Curated on Posted on by Stefaan Verhulst

Book by Scott Edward Bennett: “…explores how public opinion is used to design, monitor and evaluate government programmes in Australia, Canada, New Zealand, and the United Kingdom. Using information collected from the media and from international practitioners in the public opinion field, as well as interviews in each of the 4 countries, the author describes how views of public opinion and governance differ significantly between elites and the general public. Bennett argues that elites generally risk more by allowing the creation of new data, fearing that its analysis may become public and create communications and political problems of various kinds. The book finds evidence that recent conservative governments in several countries are changing their perspective on the use of public opinion, and that conventional public opinion studies are facing challenges from the availability of other kinds of information and new technologies….(More)”

Design and Implementation of Behavioral Informatics Interventions

Curated on Posted on by Stefaan Verhulst

Chapter by Liliana Laranjo, Annie Lau and Enrico Coiera in Cognitive Informatics in Health and Biomedicine: “The growing burden of chronic disease is drawing unprecedented attention to the importance of optimizing lifestyle behaviors. Interventions to promote behavior change seem promising, but their full potential can be missed when they are not easily disseminated or accessible to a larger audience. The ability of technology to address these issues, as well as to facilitate the tailoring of interventions, has led to the growing popularity of the field of behavioral informatics (BI).

Behavioral informatics interventions are designed to support patients and healthy consumers in modifying behaviors to improve health, with the help of computers, the Internet, mobile phones, wireless devices, or social media, among other technologies. To date, BI interventions have been applied in several health domains, from the promotion of healthy lifestyle behaviors to mental health and chronic disease self-management.

The effectiveness and impact of BI interventions are largely dependent on their meaningful design, development, evaluation, and implementation. Key elements for success include: performing a comprehensive observation and framing of the particular behavioral challenge within context; recognizing the relevant behavior change theories, models and techniques; having a deep understanding of user characteristics and needs; involving users throughout design and development; and refining the design through user-centred evaluation.

Due to the rapid pace of technology development, the evaluation of interventions and translation of research to practice are met with particular challenges. Innovative methodologies and implementation strategies are increasingly required to bring to fruition the potential of BI interventions in delivering cost-effective, personalized interventions, with broad scalability….(More)”.

Facebook Features Connect Lawmakers With Constituents

Curated on Posted on by Stefaan Verhulst

Griffin Connolly at RollCall: “Facebook users now have the option to pin “constituent badges” to their profiles, letting friends — and members of Congress — know which district they live in. And users can now search for articles, links, and posts that other residents in their districts engage with most frequently.

“When we think about civic engagement, we think about building communities of people,” said Erin Egan, Facebook’s vice president of U.S. public policy. “And this is about making sure that people engage with government.”

The new features can also help identify the issues that voters care about most. That could be a valuable tool for lawmakers — and their opponents — during election season.

“I’ve always been fascinated by how the internet helps citizens have a voice like never before,” Samidh Chakrabarti, Facebook’s head of civic engagement, told reporters and congressional staffers at the unveiling Wednesday. “But at the same time, it makes it more complicated for decision-makers to actually make sense of it all.”

Facebook’s new technology can help, he said.

The constituent badge unlocks a number of possibilities for lawmakers looking to engage voters more directly.

They can now choose to make their posts available exclusively to voters in their district, which Facebook calls “district targeting.” In the past, policymakers could only post publicly from their pages….

The badge tool also enables lawmakers to host virtual town halls with an exclusive audience of their own constituents via the Facebook Live streaming medium and to tailor their messages to a narrower band of local media sources and citizens.

One unintended consequence of these more private Facebook Live sessions is that reporters who don’t live in a lawmaker’s district may not be able to view it. Facebook users can only provide one address, and that determines their constituent badge. …

A number of tech-savvy lawmakers have led the charge in leveraging new social media features and platforms to promote their image and policies.

In March, two Texas House members, Democrat Beto O’Rourke and Republican Will Hurd, struck out on a multiday “bipartisan road trip” from the Lone Star State back to Washington, using Facebook Live and the livestreaming app Periscope to update viewers and answer questions on policy.

Democrat Rick Nolan and Republican Jason Lewis copied that approach in April when the two Minnesota congressmen traveled back to their home state.

Louisiana Republican Rep. Garret Graves, who spoke at the Facebook unveiling on Wednesday, has gone full bore with his use of Facebook Live, hosting town halls every Friday around lunchtime and periodically on evenings throughout the week….(More)”

The Citizen Marketer

Curated on Posted on by Stefaan Verhulst

Book by Joel Penney: “From hashtag activism to the flood of political memes on social media, the landscape of political communication is being transformed by the grassroots circulation of opinion on digital platforms and beyond. By exploring how everyday people assist in the promotion of political media messages to persuade their peers and shape the public mind, Joel Penney offers a new framework for understanding the phenomenon of viral political communication: the citizen marketer. Like the citizen consumer, the citizen marketer is guided by the logics of marketing practice, but, rather than being passive, actively circulates persuasive media to advance political interests. Such practices include using protest symbols in social media profile pictures, strategically tweeting links to news articles to raise awareness about select issues, sharing politically-charged internet memes and viral videos, and displaying mass-produced T-shirts, buttons, and bumper stickers that promote a favored electoral candidate or cause. Citizens view their participation in such activities not only in terms of how it may shape or influence outcomes, but as a statement of their own identity. As the book argues, these practices signal an important shift in how political participation is conceptualized and performed in advanced capitalist democratic societies, as they casually inject political ideas into the everyday spaces and places of popular culture.

While marketing is considered a dirty word in certain critical circles — particularly among segments of the left that have identified neoliberal market logics and consumer capitalist structures as a major focus of political struggle — some of these very critics have determined that the most effective way to push back against the forces of neoliberal capitalism is to co-opt its own marketing and advertising techniques to spread counter-hegemonic ideas to the public. Accordingly, this book argues that the citizen marketer approach to political action is much broader than any one ideological constituency or bloc. Rather, it is a means of promoting a wide range of political ideas, including those that are broadly critical of elite uses of marketing in consumer capitalist societies. The book includes an extensive historical treatment of citizen-level political promotion in modern democratic societies, connecting contemporary digital practices to both the 19th century tradition of mass political spectacle as well as more informal, culturally-situated forms of political expression that emerge from postwar countercultures. By investigating the logics and motivations behind the citizen marketer approach, as well as how it has developed in response to key social, cultural, and technological changes, Penney charts the evolution of activism in an age of mediatized politics, promotional culture, and viral circulation….(More)”.

Europol introduce crowdsourcing to catch child abusers

Curated on Posted on by Stefaan Verhulst

LeakofNations: “The criminal intelligence branch of the European Union, known as Europol, have started a campaign called #TraceAnObject which uses social media crowdsourcing to detect potentially-identifying objects in material that depicts child abuse….

Investigative crowdsourcing has gained traction in academic and journalistic circles in recent years, but this represents the first case of government bureaus relying on social media people-power to conduct more effective analysis.

Journalists are increasingly relying on a combination of high-end computing to organise terabytes of data and internet cloud hubs that allow a consortium of journalists from around the world to share their analysis of the material. In the Panama Papers scoop the Australian software Nuix was used to analyse, extract, and index documents into an encrypted central hub in which thousands of journalists from 80 countries were able to post their workings and assist others in a forum-type setting. This model was remarkably efficient; over 11.5 million documents, dating back to the 1970’s, were analysed in less than a year.

The website Zooinverse has achieved huge success in creating public participation on academic projects, producing the pioneering game Foldit, where participants play with digital models of proteins. The Oxford University-based organisation has now engaged over 1 million volunteers, and has has significant successes in astronomy, ecology, cell biology, humanities, and climate science.

The most complex investigations still require thousands of hours of straightforward tasks that cannot be computerised. The citizen science website Planet Four studies conditions on Mars, and needs volunteers to compare photographs and detect blotches on Mars’ surface – enabling anyone to feel like Elon Musk, regardless of their educational background.

Child abuse is something that incites anger in most people. Crowdsourcing is an opportunity to take the donkey-work away from slow bureaucratic offices and allow ordinary citizens, many of whom felt powerless to protect children from these vile crimes, to genuinely progress cases that will make children safer.

Zooinverse proves that the public are hungry for this kind of work; the ICIJ project model of a central cloud forum shows that crowdsourcing across international borders allows data to be interpreted more efficiently. Europol’s latest idea could well be a huge success.

Even the most basic object could potentially provide vital clues to the culprit’s identity. The most significant items released so far include a school uniform complete with ID card necktie, and a group of snow-covered lodges….(More) (see also #TraceAnObject).

The Internet Doesn’t Have to Be Bad for Democracy

Curated on Posted on by Stefaan Verhulst

Tom Simonite at MIT Technology Review: “Accusations that the Internet and social media sow political division have flown thick and fast since recent contentious elections in the United States, the United Kingdom, and France. Facebook founder and CEO Mark Zuckerberg has even pledged to start working on technology that will turn the energy of online interactions into a more positive force (see “We Need More Alternatives to Facebook”).

Tiny, largely self-funded U.S. startup Pol.is has been working on a similar project longer than Zuckerberg and already has some promising results. The company’s interactive, crowdsourced survey tool can be used to generate maps of public opinion that help citizens, governments, and legislators discover the nuances of agreement and disagreement on contentious issues that exist. In 2016, that information helped the government of Taiwan break a six-year deadlock over how to regulate online alcohol sales, caused by entrenched, opposing views among citizens on what rules should apply.

“It allowed different sides to gradually see that they share the same underlying concern despite superficial disagreements,” says Audrey Tang, Taiwan’s digital minister. The island’s government now routinely sends out Pol.is surveys using Facebook ads, and to special-interest groups. It has also used the system to help thrash out what rules should apply to Airbnb rentals and mobile ride-hailing services such as Uber.

Pol.is’s open-source software is designed to serve up interactive online surveys around a particular issue. People are shown a series of short statements about aspects of a broader issue—for example, “Uber drivers should need the same licenses cab drivers do”—and asked to click to signal that they agree or disagree. People can contribute new statements of their own for others to respond to. The tangle of crisscrossing responses is used to automatically generate charts that map out different clusters of opinion, making it easy to see the points on which people tend to overlap or disagree.

Alternativet, a progressive Danish political party with nine members of parliament, is piloting Pol.is as a way to give its members a more direct role in formulating policy. Jon Skjerning-Rasmussen, a senior process coordinator with the party, says the way Pol.is visualizations are shared with people as they participate in a survey—letting them see how their opinions compare with those of others—helps people engage with the tool….(More).

Braindates

Curated on Posted on by Stefaan Verhulst

Greg Oates at Skift: “C2 has evolved into a global benchmark for event design since launching in 2012, but the innovation extends beyond the creative mojo and significant resources invested into the physical layout.

The show works with Montreal-based E-180 to provide a digital matchmaking platform called Braindate for attendees to find other people with like-minded interests. It’s always a challenge at conferences to meet someone who might be a potential business partner or learning source, or whatever, especially when you don’t know who those people are.

In recent years, dozens of emerging event technology companies have attempted to develop cloud-based personal connectivity platforms to help conference participants cull through their attendee lists. Few, however, have scaled to provide an effective solution for crowdsourced learning and networking at events.

Braindate is …designed to be integrated into an event app where attendees can post a one-sentence question or goal explaining their particular interest. Those posts can be tagged with any number of phrases, such as “event UX” or “smart city” or “experiential marketing” to help users streamline their search.

When someone sees a Braindate suggestion that looks appealing, he or she clicks on it to show a calendar with concurrent open slots in both people’s schedules. Then that person sends a request with a specific time to meet to discuss their shared interests. It’s also important to note that C2 registrants could schedule meetings pre-conference, although the bulk of activity kicked in on opening day.

Other conferences have incorporated the Braindate platform into their event design and programming, including TED Women, Airbnb Open, Salesforce’s Dreamforce, and re:publica.

New this year at C2 Montreal, E-180 launched a Group Braindate scenario where a participant could schedule and host a meeting focusing on a specific topic with four other people. Interested parties would reserve one of the four open spaces, and then everyone participating could chat online within the specific Braindate page to curate the conversation ahead of time….

This year, Montreal-based PixMob developed a Web-based event platform for C2 called “Klik” — with the Braindate platform embedded in the user interface — instead of the typical, downloadable iOS/Android event app traditionally used for large tech/media/marketing conferences.

The obvious benefit from a Web-based event platform is that people don’t have to download another dedicated app to their phone solely for the duration of the live experience. As such, however, there was a lag time whenever attendees tried to access Klik, and the site had to reload every time you moved from page to page. The portal also required users to keep logging in many times during the day.

That’s a big pain point when you’re running around an event floor trying to make quick decisions while paging through app sections on the fly, along with thousands of other people doing the same thing inside a highly congested space.

Attendees also couldn’t add personal meetings into the Klik event agenda, requiring them to shift constantly between the Klik schedule and their email schedule, and the content describing each session and activation was often minimal to the point of being useless….(More)”.

How Data Mining Facebook Messages Can Reveal Substance Abusers

Curated on Posted on by Stefaan Verhulst

Emerging Technology from the arXiv: “…Substance abuse is a serious concern. Around one in 10 Americans are sufferers. Which is why it costs the American economy more than $700 billion a year in lost productivity, crime, and health-care costs. So a better way to identify people suffering from the disorder, and those at risk of succumbing to it, would be hugely useful.

Bickel and co say they have developed just such a technique, which allows them to spot sufferers simply by looking at their social media messages such as Facebook posts. The technique even provides new insights into the way abuse of different substances influences people’s social media messages.

The new technique comes from the analysis of data collected between 2007 and 2012 as part of a project that ran on Facebook called myPersonality. Users who signed up were offered various psychometric tests and given feedback on their scores. Many also agreed to allow the data to be used for research purposes.

One of these tests asked over 13,000 users with an average age of 23 about the substances they used. In particular, it asked how often they used tobacco, alcohol, or other drugs, and assessed each participant’s level of use. The users were then divided into groups according to their level of substance abuse.

This data set is important because it acts as a kind of ground truth, recording the exact level of substance use for each person.

The team next gathered two other Facebook-related data sets. The first was 22 million status updates posted by more than 150,000 Facebook users. The other was even larger: the “like” data associated with 11 million Facebook users.

Finally, the team worked out how these data sets overlapped. They found almost 1,000 users who were in all the data sets, just over 1,000 who were in the substance abuse and status update data sets, and 3,500 who were in the substance abuse and likes data sets.

These users with overlapping data sets provide rich pickings for data miners. If people with substance use disorders have certain unique patterns of behavior, it may be possible to spot these in their Facebook status updates or in their patterns of likes.

So Bickel and co got to work first by text mining most of the Facebook status updates and then data mining most of the likes data set. Any patterns they found, they then tested by looking for people with similar patterns in the remaining data and seeing if they also had the same level of substance use.

The results make for interesting reading. The team says its technique was hugely successful. “Our best models achieved 86%  for predicting tobacco use, 81% for alcohol use and 84% for drug use, all of which significantly outperformed existing methods,” say Bickel and co…. (More) (Full Paper: arxiv.org/abs/1705.05633: Social Media-based Substance Use Prediction).