Would you use Yelp if you couldn’t see other people’s comments?

Curated on Posted on by Stefaan Verhulst

Renee Ho at Feedback Labs: “Earlier this year, the International Rescue Committee (IRC), a leading humanitarian organization, launched a feedback tool IRC Service Info for the over 1 million Syrian refugees in Lebanon. According to IRC, “Service Info is designed to be used by service providers to coordinate and increase responsiveness, and by service users to find and provide feedback on the services relevant to them.”

At first glance, it looked as though IRC Service Info would function a lot like Yelp, a commercial website that allows users to comment and leave feedback on small businesses—restaurants, hair salons, cafes— and now, even on US federal government agencies.

People can use IRC Service Info using a computer or mobile device. The website is in English, French, and Arabic. For individuals without online access or who prefer using a phone, they can also call to provide feedback to particular services.

Photo Credit: IRC Service Info

This could be an exciting platform to increase the role of constituent feedback in humanitarian aid.

After spending some time on the website (toggling between the different languages), I noticed something that made it very different from Yelp. I didn’t see any user reviews despite this being an explicit goal of the project….(More)”

Data Collaboratives: Sharing Public Data in Private Hands for Social Good

Curated on Posted on by Stefaan Verhulst

Beth Simone Noveck (The GovLab) in Forbes: “Sensor-rich consumer electronics such as mobile phones, wearable devices, commercial cameras and even cars are collecting zettabytes of data about the environment and about us. According to one McKinsey study, the volume of data is growing at fifty percent a year. No one needs convincing that these private storehouses of information represent a goldmine for business, but these data can do double duty as rich social assets—if they are shared wisely.

Think about a couple of recent examples: Sharing data held by businesses and corporations (i.e. public data in private hands) can help to improve policy interventions. California planners make water allocation decisions based upon expertise, data and analytical tools from public and private sources, including Intel, the Earth Research Institute at the University of California at Santa Barbara, and the World Food Center at the University of California at Davis.

In Europe, several phone companies have made anonymized datasets available, making it possible for researchers to track calling and commuting patterns and gain better insight into social problems from unemployment to mental health. In the United States, LinkedIn is providing free data about demand for IT jobs in different markets which, when combined with open data from the Department of Labor, helps communities target efforts around training….

Despite the promise of data sharing, these kind of data collaboratives remain relatively new. There is a need toaccelerate their use by giving companies strong tax incentives for sharing data for public good. There’s a need for more study to identify models for data sharing in ways that respect personal privacy and security and enable companies to do well by doing good. My colleagues at The GovLab together with UN Global Pulse and the University of Leiden, for example, published this initial analysis of terms and conditions used when exchanging data as part of a prize-backed challenge. We also need philanthropy to start putting money into “meta research;” it’s not going to be enough to just open up databases: we need to know if the data is good.

After years of growing disenchantment with closed-door institutions, the push for greater use of data in governing can be seen as both a response and as a mirror to the Big Data revolution in business. Although more than 1,000,000 government datasets about everything from air quality to farmers markets are openly available online in downloadable formats, much of the data about environmental, biometric, epidemiological, and physical conditions rest in private hands. Governing better requires a new empiricism for developing solutions together. That will depend on access to these private, not just public data….(More)”

Drones and Aerial Observation: New Technologies for Property Rights, Human Rights, and Global Development

Curated on Posted on by Stefaan Verhulst

New America Foundation: “Clear and secure rights to property—land, natural resources, and other goods and assets—are crucial to human prosperity. Most people lack such rights. That lack is in part a consequence of political and social breakdowns, and in part driven by informational deficits. Unmanned Aerial Vehicles (UAVs), also known as drones, are able to gather large amounts of information cheaply and efficiently by virtue of their aerial perspective, as can unpowered platforms like kites and balloons.

That information, in the form of images, maps, and other data, can be used by communities to improve the quality and character of their property rights. These same tools are also useful in other, related aspects of global development. Drone surveillance can help conservationists protect endangered wildlife and aid scientists in understanding the changing climate; drone imagery can be used by advocates and analysts to document and deter human rights violations; UAVs can be used by first responders to search for lost people or to evaluate the extent of damage after natural disasters like earthquakes or hurricanes.

This primer discusses the capabilities and limitations of unmanned aerial vehicles in advancing property rights, human rights and development more broadly. It contains both nuts-and-bolts advice to drone operators and policy guidance.

Click below to download the text of this primer, or on the corresponding link for a particular chapter…. (More)

The Data Revolution for Sustainable Development

Curated on Posted on by Stefaan Verhulst

Jeffrey D. Sachs at Project Syndicate: “There is growing recognition that the success of the Sustainable Development Goals (SDGs), which will be adopted on September 25 at a special United Nations summit, will depend on the ability of governments, businesses, and civil society to harness data for decision-making…

One way to improve data collection and use for sustainable development is to create an active link between the provision of services and the collection and processing of data for decision-making. Take health-care services. Every day, in remote villages of developing countries, community health workers help patients fight diseases (such as malaria), get to clinics for checkups, receive vital immunizations, obtain diagnoses (through telemedicine), and access emergency aid for their infants and young children (such as for chronic under-nutrition). But the information from such visits is usually not collected, and even if it is put on paper, it is never used again.
We now have a much smarter way to proceed. Community health workers are increasingly supported by smart-phone applications, which they can use to log patient information at each visit. That information can go directly onto public-health dashboards, which health managers can use to spot disease outbreaks, failures in supply chains, or the need to bolster technical staff. Such systems can provide a real-time log of vital events, including births and deaths, and even use so-called verbal autopsies to help identify causes of death. And, as part of electronic medical records, the information can be used at future visits to the doctor or to remind patients of the need for follow-up visits or medical interventions….
Fortunately, the information and communications technology revolution and the spread of broadband coverage nearly everywhere can quickly make such time lags a thing of the past. As indicated in the report A World that Counts: Mobilizing the Data Revolution for Sustainable Development, we must modernize the practices used by statistical offices and other public agencies, while tapping into new sources of data in a thoughtful and creative way that complements traditional approaches.
Through more effective use of smart data – collected during service delivery, economic transactions, and remote sensing – the fight against extreme poverty will be bolstered; the global energy system will be made much more efficient and less polluting; and vital services such as health and education will be made far more effective and accessible.
With this breakthrough in sight, several governments, including that of the United States, as well as businesses and other partners, have announced plans to launch a new “Global Partnership for Sustainable Development Data” at the UN this month. The new partnership aims to strengthen data collection and monitoring efforts by raising more funds, encouraging knowledge-sharing, addressing key barriers to access and use of data, and identifying new big-data strategies to upgrade the world’s statistical systems.
The UN Sustainable Development Solutions Network will support the new Global Partnership by creating a new Thematic Network on Data for Sustainable Development, which will bring together leading data scientists, thinkers, and academics from across multiple sectors and disciplines to form a center of data excellence….(More)”

White House Announces New Steps to Improve Federal Programs by Leveraging Research Insights

Curated on Posted on by Stefaan Verhulst

Factsheet: “Today the White House will announce new actions to improve the effectiveness and efficiency of Federal programs by leveraging research insights about how people participate in, engage with, and respond to programs. Announcements include: an Executive Order, new guidance to Federal agencies to make government forms simpler and easier, and a report from the Social and Behavioral Sciences Team.

The report features the Social and Behavioral Sciences Team’s first year of projects, which have made government programs easier to access and more user-friendly, and have boosted program efficiency and integrity. As a result of these projects, more Servicemembers are saving for retirement, more students are going to college, more Veterans are accessing their benefits, more farmers are obtaining credit, and more families are gaining healthcare coverage.

The Federal Government administers a wide array of programs on behalf of the American people, such as financial aid to assist with college access and workplace savings plans to promote retirement security. Americans are best served when these programs are easy to access and when program choices and information are presented clearly. When programs are designed without these considerations in mind, Americans can incur real consequences. One behavioral science study found, for example, that a complex application process for college financial aid not only decreased applications for aid, but also led some students to delay or forgo going to college altogether.

Behavioral science insights—research insights about how people make decisions—not only identify aspects of programs that can act as barriers to engagement, but also provide policymakers with insight into how those barriers can be removed through commonsense steps, such as simplifying communications and making choices more clear. That same study on financial aid found that streamlining the process of applying—by providing families with assistance and enabling families to automatically fill parts of the application using information from their tax return—increased the rates of both aid applications and college enrollment.

When these insights are used to improve government, the returns can be significant. For instance, the Federal Government applied behavioral science insights to simplify the process of applying for Federal student aid and has made college more accessible to millions of American families. Similarly, the Pension Protection Act of 2006, which codified the practice of automatically enrolling workers into retirement savings plans, is based on behavioral economics research showing that switching from an opt-in to an opt-out enrollment system dramatically increases participation rates. Since the implementation of this policy, automatic enrollment and automatic escalation have led to billions of dollars in additional savings by Americans.

More Details on Today’s Announcements

Today, President Obama signed an Executive Order that directs Federal agencies to use behavioral science insights to better serve the American people. The Executive Order directs Federal agencies to identify programs in which applying behavioral science insights can yield substantial improvements; develop strategies for applying behavioral science insights to programs, and, where possible, for rigorously testing and evaluating the impact of these insights; recruit behavioral science experts to join the Federal Government; and strengthen agency relationships with the research community.

The Executive Order directs Federal agencies to take action in four areas in which prior research and practice indicate that behavioral science insights can play an especially strong role in program outcomes:

  • Streamlining access to programs: Agencies should look for opportunities to help qualifying individuals, families, and businesses access programs and benefits by streamlining processes that may otherwise limit participation.
  • Improving the presentation of information: Agencies should look for opportunities to improve how the government presents information to consumers, borrowers, and program beneficiaries by giving greater consideration to ways in which information format, timing, and medium can affect understanding.
  • Structuring choices carefully: Where programs and policies offer choices, agencies should carefully consider how the presentation and structure of those choices, including default settings and the number and arrangement of options, can empower participants to make the best choices for themselves and their families.
  • Considering a full range of incentives: Where policies create incentives to take specific actions, such as saving for retirement, agencies should consider how the frequency, presentation, and labeling of benefits, tax credits, and other incentives can more effectively and efficiently promote those actions, with a specific focus on opportunities to use nonfinancial incentives.

The Executive Order also formally establishes the Social and Behavioral Sciences Team (SBST), a group of experts in applied behavioral science that translates findings and methods from the social and behavioral sciences into improvements in Federal policies and programs for the benefit of the American people. The SBST is chaired by the White House Office of Science and Technology Policy (OSTP) and represents a dozen member agencies across the Federal Government, as well as offices within the Executive Office of the President. SBST also receives critical support from the General Services Administration. The Executive Order charges SBST with providing advice and policy guidance to Federal agencies in support of the order….(More)”

Syria refugees tap in to legal advice by text

Curated on Posted on by Stefaan Verhulst

Hannah Kuchler in the Financial Times: “Syrian refugees can now access free legal advice by text message after a Palestinian start-up launched a service in Turkey, which it hopes to expand to reach refugees across Europe.

Refugees fleeing the conflict in Syria can receive legal guidance via their mobile phones on everything from whether they have the right to work to education services available for their children, after Souktel, a small start-up partnered with the American Bar Association.

The 30-person start-up employs both former humanitarian workers from Oxfam and USAID, who understand the problems faced by refugees, and software engineers who tackle the challenge of sorting, tagging and translating enquiries which are then sent to a team of Turkish lawyers.

Jacob Korenblum, president and chief executive of Souktel, said more than 10,000 individuals have used the service since it launched less than three weeks ago, with lawyers busy answering a steady stream of questions.

“Given the strength and rapid interest in this service and the uptake since its launch, we want to scale into Greece and other European countries to meet the same need,” he said. “This is very much becoming a pan-European problem at the very least.”…

The American Bar Association approached Souktel and asked them to build a service that could offer remote legal support and uses funds from international donors to pay the company….

Smartphones — or even basic mobile phones — have fast become one of the easiest ways of communicating for the poor or dispossessed. Even when basic infrastructure has failed, people are able to access information and connect with relatives abroad via their devices.

Mr Korenblum, a Canadian former aid worker, helped found Souktel after he saw young people in Palestine relying on their mobile devices when working there 10 years ago. The company has built similar services on behalf of humanitarian organisations working in other areas — including the UK’s department for international development in Gaza, Iraq and Somalia, among other places…(More)”

 

US citizenship and immigration services to host Twitter ‘office hours’

Curated on Posted on by Stefaan Verhulst

NextGov: “U.S. Citizenship and Immigration Services wants to get more social with prospective immigrants.

USCIS will host its first-ever Twitter office hours Tuesday from 3-4 p.m. using the #AskUSCIS hashtag. Agency officials hope to provide another avenue for customers to ask questions and receive real-time feedback, according to a USCIS blog post.

To participate, customers just have to follow @USCIS on Twitter, use the hashtag and ask away, although the blog post makes clear staff won’t answer case-specific questions and case status updates.

The post also warns Twitter users not to post Social Security numbers, receipt numbers or any other personally identifiable information.

“With Twitter office hours, we want to help you – either as you’re preparing forms or after you’ve filed,” the blog post states.

USCIS will post a transcript of the questions and answers to its blog following the Twitter office hours, and if the concept is successful, the agency plans to host the sessions on a regular basis.

The agency’s social outreach plan is part of broader effort among federal agencies to improve customer experience.

This particular variant of digital engagement mirrors an effort championed by the Office of Federal Student Aid. FAFSA answers questions on the last Wednesday of every month using the hashtag #AskFAFSA, an effort that’s helped build its digital engagement significantly in recent years….(More)”

5 tech trends that will transform governments

Curated on Posted on by Stefaan Verhulst

Zac Bookman at the World Economic Forum: “…The public sector today looks a bit like the consumer industry of 1995 and the enterprise space in 2005: it is at the beginning of a large-scale digital metamorphosis. The net result will be years of saved time, better decisions and stronger communities.

Here are five trends that will define this transformation in the coming decade:

  1. Real-time operations

Many industries in the global economy already operate in real time. ….

Governments are different. They often access accurate data only on a monthly or quarterly basis, even though they make critical decisions every day. This will change with software deployments that help governments unleash and use current data to make more informed decisions about how they can allocate public resources effectively.

  1. Smarter cities  

Studies on human migration patterns indicate that more people are moving to cities. By 2025, an estimated 60% of the world’s population will live in an urban centre. High rates of urbanization will force cities to use their existing resources more efficiently. Networked infrastructures – including roads, phone lines, cable networks, satellites and the internet – will be important parts of the solution to this challenge….For example, MIT and Copenhagen recently collaborated on an electric-hybrid bike wheel that monitors pollution, road conditions and traffic. The wheel allows cities to monitor their environments at a level that was previously unfeasible with cheap sensors and manual labour, offering a quantum leap in networking capability without using further human or capital resources.

  1. Increased citizen engagement

Smart networks are wonderful things, but cities need to guard themselves against making efficiency a sacred cow. There is inherent tension between the ideals of democracy and efficiency, between the openness of platforms that encourage engagement and centralized systems. Rather than focus solely on making everything smart, cities will have to focus on slowing down and improving the quality of life.

These considerations will cause cities to increase citizen engagement. Transparency is a subset of this goal. Open data platforms, such as data.gov and data.gov.uk, host troves of machine-readable government information that allow communities to target and solve problems for which governments do not have the bandwidth. Crowdfunding platforms, such as neighbor.ly, allow citizens to participate in the civic process by enabling them to invest in local capital projects. These types of civic tech platforms will continue to grow, and they will be vital to the health of future democracies.

  1. 21st-century reporting software for governments

The information technology that powers government is notoriously antiquated. …

New reporting technology, such as the system from OpenGov, will automatically pull and display data from governments’ accounting systems. These capabilities empower employees to find information in seconds that would have previously taken hours, days or even weeks to find. They will expand inter-departmental collaboration on core functions, such as budgeting. And they will also allow governments to compare themselves with other governments. In the next decade, advanced reporting software will save billions of dollars by streamlining processes, improving decisions and offering intelligent insights across the expenditure spectrum.

  1. Inter-governmental communication

The internet was conceived as a knowledge-sharing platform. Over the past few decades, technologists have developed tools such as Google and Wikipedia to aid the flow of information on the web and enable ever greater knowledge sharing. Today, you can find nearly any piece of information in a matter of seconds. Governments, however, have not benefited from the rapid development of such tools for their industry, and most information sharing still occurs offline, over email, or on small chat forums. Tools designed specifically for government data will allow governments to embrace the inherent knowledge-sharing infrastructure of the internet….(More)”

Global platform launched to promote positive plagiarism among foundations

Curated on Posted on by Stefaan Verhulst

Ellie Ward at PioneersPost: “A group of leading foundations and NGOs, including the Rockefeller Foundation, Oxfam and the Skoll Foundation have launched a peer-to-peer platform to make solving pressing social issues easier.

Sphaera (pronounced s’faira) is a peer-to-peer online platform that will collate the knowledge of funders and practitioners working to solve social and environmental issues around the world.

Organisations will share their evidence-based solutions and research within the portal, which will then repurpose the information into tools, processes and frameworks that can be used by others. In theory a solution that helps fishermen log their catch could be repurposed for healthcare workers to track and improve treatment of contagious disease. …”Sphaera makes it easy to discover, share and remix solutions. We put the collective, practical knowledge of what works – in health, finance, conservation, education, in every sector relevant to wellbeing – at the fingertips of practitioners everywhere. Our hope is that together we are better, faster, and more effective in tackling the urgent problems of our time.”

Arthur Wood, founding partner of Total Impact Capital and a global leader in social finance, said: “With the birth of cloud technology we have seen a plethora of models changing the way we use, share, purchase and allocate resources. From AirBNB to Uber, folks are now asking why this trend has had zero impact in Philanthropy.”

Wood explained that Sphaera is “designed to liberate the silos of individual project knowledge and to leverage that expertise and knowledge to create scale and collaboration across the philanthropic landscape… Or simply stated, how can a great idea in one stovepipe be shared to the benefit of all?” (More)“

The Data Divide: What We Want and What We Can Get

Curated on Posted on by Stefaan Verhulst

Craig Adelman and Erin Austin at Living Cities (Read Blog 1): “There is no shortage of data. At every level–federal, state, county, city and even within our own organizations–we are collecting and trying to make use of data. Data is a catch-all term that suggests universal access and easy use. The problem? In reality, data is often expensive, difficult to access, created for a single purpose, quickly changing and difficult to weave together. To aid and inform future data-dependent research initiatives, we’ve outlined the common barriers that community development faces when working with data and identified three ways to overcome them.

Common barriers include:

  • Data often comes at a hefty price. …
  • Data can come with restrictions and regulations. …
  • Data is built for a specific purpose, meaning information isn’t always in the same place. …
  • Data can actually be too big. ….
  • Data gaps exist. …
  • Data can be too old. ….

As you can tell, there can be many complications when it comes to working with data, but there is still great value to using and having it. We’ve found a few way to overcome these barriers when scoping a research project:

1) Prepare to have to move to “Plan B” when trying to get answers that aren’t readily available in the data. It is incredibly important to be able to react to unexpected data conditions and to use proxy datasets when necessary in order to efficiently answer the core research question.

2) Building a data budget for your work is also advisable, as you shouldn’t anticipate that public entities or private firms will give you free data (nor that community development partners will be able to share datasets used for previous studies).

3) Identifying partners—including local governments, brokers, and community development or CDFI partners—is crucial to collecting the information you’ll need….(More)