Wicked Problems: Problems Worth Solving – A Handbook and a Call to Action
“This book was started with the intent of changing design and social entrepreneurship education. As these disciplines converge, it becomes evident that existing pedagogy doesn’t support either students or practicioners attempting to design for impact. This text is a reaction to that convergence, and will ideally be used by various students, educators, and practicioners:
One audience is professors and educators of design, who are challenged with reinventing their educational curriculum in the face of a changing world. For them, this book should act as both a starting point for curriculum development and a justification for why this development is necessary—it should answer the question “what should design and social entrepreneurship education look like?”
Another audience is made up of fresh-out-of-school designers, who are bored and uninspired by their jobs. For them, this book should answer the question “how can I redirect my design efforts to something meaningful?”
Finally, a last audience is made up of practicing designers and entrepreneurs, who are looking to achieve social impact in their work. For them, the book should answer the question “what tools and techniques can I use in my work to drive impact through design?”
The entire text of the book is available online for free as HTML, and provided for reuse and adaptation under a creative commons license. We hope you find this a useful resource in your practice, education, and in your day to day life.
Read Wicked Problems: Problems Worth Solving“
13 ways to unlock the potential of open government
The Guardian: “Nine experts offer their thoughts on making open data initiatives work for all citizens…
Tiago Peixoto, open government specialist, The World Bank, Washington DC, US. @participatory
Open data is an enabler – not a guarantee – of good participation: Participation implies creating legitimate channels of communication between citizens and governments, and opening up data does not create that channel. We need to consider which structures enable us to know about citizens’ needs and preferences.
Both governments and civil society are responsible for connecting governments to the people: If we assume institutional or regulatory reforms are needed, then clearly governments (at both the legislative and executive level) should take a big part of the responsibility. After that, it is civil society’s role (and individual citizens) to further promote and strengthen those institutions….
Ben Taylor, open data consultant, Twaweza, UK and Tanzania. @mtega
We need to put people before data: The OGP Summit raised some interesting questions on open data and open government in developing countries. In a particular session discussing how to harness data to drive citizens engagement, the consensus was that this was the wrong way around. It should instead be reversed, putting the real, everyday needs of citizens first, and then asking how can we use data to help meet these.
Open government is not all about technology: Often people assume that open government means technology, but I think that’s wrong. For me, open government is a simple idea: it’s about making the nuts and bolts of how government works visible to citizens. Even open data isn’t always just about technology, for example postings on noticeboards and in newspapers are also valuable. Technology has a lot to offer, but it has limitations as well…
Juan M Casanueva, director, SocialTIC, Mexico City, Mexico. @jm_casanueva
Closed working cultures stifle open government initiatives: It is interesting to think about why governments struggle to open up. While closed systems tend to foster corruption and other perverse practices, most government officials also follow a pre-established closed culture that has become ingrained in their working practices. There are sometimes few incentives and high risks for government officials that want to make career in the public service and some also lack capacities to handle technology and citizen involvement. It is very interesting to see government officials that overcome these challenges actually benefiting politically for doing innovative citizen-centered actions. Unfortunately, that is too much of a risk at higher levels of government.
NGOs in Mexico are leading the way with access to information and citizen involvement: Sonora Ciudana recently opened the state’s health payroll and approached the public staff so that they could compare what they earn with the state expense reports. Pacto por Juarez has created grassroots transparency and accountability schools and even have a bus tour that goes around the city explaining the city’s budget and how it is being spent….”
The trouble with democracy
David Runciman author of The Confidence Trap: A History of Democracy in Crisis from World War I to the Present in The Guardian: “Government shutdowns, petty policy squabbles, voter disaffection – democracy doesn’t seem to work very well. But what’s the alternative? And can we rely on muddling through?…Those of us who live in the western democracies might sometimes be tempted to agree. Dictator envy is a habitual feature of democratic politics. We don’t actually want to live under a dictatorship – we still have a horror of what that would entail – but we do envy dictators their ability to act decisively in a crisis….
The irony of dictator envy is that it goes against the historical evidence. Over the last 100 years, democracies have shown that they are better than dictatorships at dealing with the most serious crises that any political system has to face. Democracies win wars. They survive economic disasters. They adapt to meet environmental challenges. Precisely because they are able to act decisively without having to square public opinion first, dictators are the ones who end up making the catastrophic mistakes. When dictators get things wrong, they can take the whole state over the cliff with them. When democratic leaders get things wrong, we kick them out before they can do terminal damage.
Yet that is little consolation in the middle of a crisis. The reason we keep succumbing to dictator envy is that it requires steady nerves to take the long view when things are going wrong. The qualities that give democracies the advantage in the long run – their restlessness and impatience with failure – are the same qualities that make it hard for them to take the long view. They look with envy on political systems that can seize the moment. Democracies are very bad at seizing the moment. Their survival technique is muddling through. The curse of democracy is that we are condemned to want the thing we can’t have.
The person who first noticed this deeply conflicted character of democratic life was a French aristocrat. When he travelled to the US to study its prisons in 1831, Alexis de Tocqueville shared the common 19th-century prejudice against democracy. He thought it was a chaotic and stupid system of government. By the time he finished his journey a year later, he had changed his mind. He decided that American democracy was a lot better than it looks. On the surface, everything appeared a mess: bickering politicians, vituperative and ill-informed newspapers (“The job of the journalist in America”, Tocqueville wrote, “is to attack coarsely, without preparation and without art, to set aside principles in order to grab men”), distracted citizens. No one was able to exert a grip. There was far too much noise, not enough signal. But over time this surfeit of noise produced an adaptable politics that never sat still for long enough to get stuck. The raucousness of American politics was a sign of its essential health. Americans kept stumbling into holes and then back out of them. More mistakes are made in a democracy, Tocqueville wrote, but more mistakes are corrected as well. More fires get started by Americans. More fires get put out by them too….
It has always been like this. The history of democracy throughout the 20th century is a story of repeated crises during which politicians and publics have been torn between the twin impulses to overreact and to underreact to the dangers, without ever finding the balance between them. Dictator envy is never far from the surface….The pattern of democratic life is to drift into impending disaster and then to stumble out of it. Undemocratic practices creep up on us unawares, until the routine practices of democracy – a free press, a few unbiddable politicians – expose them. When that happens, democracies do not get a grip; they simply make the minimum of necessary adjustments until they drift into the next disaster. What is hard for any democracy is to exert the constant, vigilant pressure needed to rein in the forces that produce the crises. It is so much easier to wait for the crisis to reveal itself before trying to do something about it. The new information technology, far from solving this problem, has made it worse. We are more distracted than ever. The surfeit of information flowing around the world makes it practically impossible for anyone to keep secrets for long. But it also makes it practically impossible to secure broad democratic agreement for wide-ranging reform of public life. There is far too much noise, not enough signal. So we keep our fingers crossed in the hope we will muddle through.”
How to Promote Civic Engagement in Public Issues
Utne: “With collaborative consumption, access is valued above ownership and “mine” becomes “ours,” allowing everyone’s needs to be met with minimal waste. Sharing is Good (New Society Publishers, 2013) by Beth Buczynski is your roadmap to this new and exciting economic paradigm. In this excerpt from chapter six, “What to Share,” learn how to create civic engagement in your community and find solutions to public issues.
“Participatory government is the idea that all members of a population should be able to make meaningful contributions to decision-making. For too long, we’ve been content to vote, or not, hoping that elected officials will actually keep their promise to act in the best interest of the people. The power of the Internet now makes it much easier for all levels of government to become transparent, sharing data and engaging the public in a dialogue that leads to more creative and efficient solutions. Here are a few resources that promote civic engagement in one’s own governance.
Neighborland—People who live and work in a neighborhood know what services, infrastructure, and businesses their community needs, whether it’s a local grocery store, cafe with WiFi, bike lanes, or a recreational center. Neighborland offers residents a friendly and engaging tool to voice their needs and connect with like-minded people to make change happen.
ParticipatoryBudgeting—The Participatory Budgeting Project (PBP) is a non-profit organization that helps communities decide how to spend public money, primarily in the United States and Canada. This organization works directly with governments and non-profits to develop participatory budgeting processes in which local people directly decide how to spend part of a public budget. It’s their goal to include those who are normally left out of these types of discussions and decisions, namely the public! PBP offers many different opportunities for participation, from joining or starting a participatory budget movement in your own town, to volunteering, jobs, and internships. This isn’t a typical collaborative consumption service, but rather an invaluable resource for people who would like to see more transparency and community involvement when local government spends public monies.
OpenGovernment—A free, open-source public resource website for government transparency and civic engagement at the state and local levels. The site is a non-partisan joint project of two 501(c)3 non-profit organizations: the Participatory Politics Foundation and the Sunlight Foundation; OpenGovernment is independent from any government entity, candidate, or political party. The ultimate mission of OpenGovernment is to ensure that all three branches (executive, legislative, and judicial) at every level of US government (federal, state, city, local) comply with the principles of open government data.
YourView—YourView aspires to give Australians a stronger democratic voice. It has the unique ambition to present what people really think about major public issues—and giving that collective wisdom a role in the national political discourse.”
Selected Readings on Crowdsourcing Opinions and Ideas
The Living Library’s Selected Readings series seeks to build a knowledge base on innovative approaches for improving the effectiveness and legitimacy of governance. This curated and annotated collection of recommended works on the topic of crowdsourcing was originally published in 2013.
As technological advances give individuals greater ability to share their opinions and ideas with the world, citizens are increasingly expecting government to consult with them and factor their input into the policy-making process. Moving away from the representative democracy system created in a less connected time, e-petitions; participatory budgeting (PB), a collaborative, community-based system for budget allocation; open innovation initiatives; and Liquid Democracy, a hybrid of direct and indirect democracy, are allowing citizens to make their voices heard between trips to the ballot box.
Selected Reading List (in alphabetical order)
- Eirikur Bergmann — Reconstituting Iceland — Constitutional Reform Caught in a New Critical Order in the Wake of Crisis — a paper exploring the history and of Iceland’s “Crowdsourced Constitution.”
- Oliver Gassmann, Ellen Enkel and Henry Chesbrough — The Future of Open Innovation — a paper discussing opportunities and trends related to open innovation.
- Hollie Russon Gilman — The Participatory Turn: Participatory Budgeting Comes to America — a dissertation focused on both the recent history of international PB efforts and the largely untapped potential for PB in the United States.
- Alexa Kasdan and Lindsay Cattell — New Report on NYC Participatory Budgeting — a research and evaluation report on the 2011 PB process undertaken in New York City.
- Kai Masser — Participatory Budgeting as Its Critics See It — a critical look at PB drawing on lessons learned from a German pilot initiative.
- OECD — Citizens as Partners: Information, Consultation and Public Participation in Policy-making — this policy report examines the use of crowdsourcing in OECD countries to act as a new form of representation and participation.
- Angel Tchorbadjiiski — Liquid Democracy — a thesis on the potential benefits of and challenges to the wider use of Liquid Democracy.
Annotated Selected Reading List (in alphabetical order)
- This paper explores the tumultuous history of Iceland’s “Crowdsourced Constitution.” The since-abandoned document was built upon three principles: distribution of power, transparency and responsibility.
- Even prior to the draft being dismantled through political processes, Bergmann argues that an overenthusiastic public viewed the constitution as a stronger example of citizen participation than it really was: “Perhaps with the delusion of distance the international media was branding the production as the world’s first ‘crowdsourced’ constitution, drafted by the interested public in clear view for the world to follow…This was however never a realistic description of the drafting. Despite this extraordinary open access, the Council was not able to systematically plough through all the extensive input as [it] only had four months to complete the task.”
- Bergmann’s paper illustrates the transition Iceland’s constitution has undertaken in recent years: moving form a paradigmatic example of crowdsourcing opinions to a demonstration of the challenges inherent in bringing more voices into a realm dominated by bureaucracy and political concerns.
- In this paper – an introduction to a special issue on the topic – Gassmann, Enkel and Chesbrough discuss the evolving trends in open innovation. They define the concept, referencing previous work by Chesbrough et al., as “…the purposive inflows and outflows of knowledge to accelerate internal innovation, and expand the markets for external use of innovation, respectively.”
- In addition to examining the existing literature for the field, the authors identify nine trends that they believe will define the future of open innovation for businesses, many of which can also be applied to governing insitutions:
- Industry penetration: from pioneers to mainstream
- R&D intensity: from high to low tech
- Size: from large firms to SMEs
- Processes: from stage gate to probe-and-learn
- Structure: from standalone to alliances
- Universities: from ivory towers to knowledge brokers Processes: from amateurs to professionals
- Content: from products to services
- Intellectual property: from protection to a tradable good
- In this dissertation, Gilman argues that participatory budgeting (PB) produces better outcomes than the status quo budget process in New York, while also transforming how those who participate understand themselves as citizens, constituents, Council members, civil society leaders and community stakeholders.
- The dissertation also highlights challenges to participation drawing from experience and lessons learned from PB’s inception in Porto Alege, Brazil in 1989. While recognizing a diversity of challenges, Gilman ultimately argues that, “PB provides a viable and informative democratic innovation for strengthening civic engagement within the United States that can be streamlined and adopted to scale.”
- This research and evaluation report is the result of surveys, in-depth interviews and observations collected at key points during the 2011 participatory budgeting (PB) process in New York City, in which “[o]ver 2,000 community members were the ones to propose capital project ideas in neighborhood assemblies and town hall meetings.”
- The PBNYC project progressed through six main steps:
- First Round of Neighborhood Assemblies
- Delegate Orientations
- Delegate Meetings
- Second Round of Neighborhood Assemblies
- Voting
- Evaluation, Implementation & Monitoring
- The authors also discuss the varied roles and responsibilities for the divers stakeholders involved in the process:
- Community Stakeholders
- Budget Delegates
- District Committees
- City-wide Steering Committee Council Member Offices
- This report is a critique of the participatory budgeting (PB) process, focusing on lessons learned from the outcomes of a pilot initiative in Germany.
- The reports focuses on three main criticisms leveled against PB:
- Participatory Budgeting can be a time consuming process that is barely comprehensive to the people it seeks to engage, as a result there is need for information about the budget, and a strong willingness to participate in preparing it.
- Differences in the social structure of the participants inevitably affect the outcome – the process must be designed to avoid low participation or over-representation of one group.
- PB cannot be sustained over a prolonged period and should therefore focus on one aspect of the budgeting process. The article points to outcomes that show that citizens may find it considerably more attractive to make proposals on how to spend money than on how to save it, which may not always result in the best outcomes.
- This OECD policy report features discussion on the concept of crowdsourcing as a new form or representation and public participation in OECD countries, with the understanding that it creates avenues for citizens to participate in public policy-making within the overall framework of representative democracy.
- The report provides a wealth of comparative information on measures adopted in OECD countries to strengthen citizens’ access to information, to enhance consultation and encourage their active participation in policy-making.
Tchorbadjiiski, Angel. “Liquid Democracy.” Rheinisch-Westf alische Technische Hochschule Aachen Informatik 4 ComSy, 2012. http://bit.ly/1eOsbIH.
- This thesis presents discusses how Liquid Democracy (LD) makes it for citizens participating in an election to “either take part directly or delegate [their] own voting rights to a representative/expert. This way the voters are not limited to taking one decision for legislative period as opposed to indirect (representative) democracy, but are able to actively and continuously take part in the decision-making process.”
- Tchorbadjiiski argues that, “LD provides great flexibility. You do not have to decide yourself on the program of a political party, which only suits some aspects of your opinion.” Through LD, “all voters can choose between direct and indirect democracy creating a hybrid government form suiting their own views.”
- In addition to describing the potential benefits of Liquid Democracy, Tchorbadjiiski focuses on the challenge of maintaining privacy and security in such a system. He proposes a platform that “allows for secure and anonymous voting in such a way that it is not possible, even for the system operator, to find out the identity of a voter or to prevent certain voters (for example minority groups) from casting a ballot.”
Index: Trust in Institutions
The Living Library Index – inspired by the Harper’s Index – provides important statistics and highlights global trends in governance innovation. This installment focuses on trust in institutions and was originally published in 2013.
Trust in Government
- How many of the global public feel that their governments listen to them: 17%
- How much of the global population trusts in institutions: almost half
- The number of Americans who trust institutions: less than half
- How many people globally believe that business leaders and government officials will tell the truth when confronted with a difficult issue: Less than one-fifth
- The average level of confidence amongst citizens in 25 OECD countries:
- In national government: 40%, down from 45% in 2007
- In financial institutions: 43%
- In public services such as local police and healthcare: 72% and 71% respectively
Executive Government
- How many Americans trust the government in Washington to do what is right “just about always or most of the time” in September 2013: 19%
- Those who trust the “men and women … who either hold or are running for public office”: 46%
- Number of Americans who express a great deal or fair amount of trust in:
- Local government: 71%
- State government: 62%
- Federal government: 52%
- How many Americans trust in the ability of “the American people” to make judgments about political issues facing the country: 61%, declining every year since 2009
- Those who have trust and confidence in the federal government’s ability to handle international problems: 49%
- Number of Americans who feel “angry” at the federal government: 3 in 10, all-time high since first surveyed in 1997
Congress
- Percentage of Americans who say “the political system can work fine, it’s the members of Congress that are the problem” in October 2013: 58%
- Following the government shutdown, number of Americans who stated that Congress would work better if nearly every member was replaced next year: nearly half
- Those who think that even an entire overhaul of Congress would not make much difference: 4 in 10
- Those who think that “most members of Congress have good intentions, it’s the political system that is broken” in October 2013: 32%
Trust in Media
- Global trust in media (traditional, social, hybrid, owned, online search): 57% and rising
- The percentage of Americans who say they have “a great deal or fair amount of trust and confidence in the mass media”: 44% – the lowest level since first surveyed in 1997
- How many Americans see the mass media as too liberal: 46%
- As too conservative: 13%
- As “just about right”: 37%
- The number of Americans who see the press as fulfilling the role of political watchdog and believe press criticism of political leaders keeps them from doing things that should not be done: 68%
- The proportion of Americans who have “only a little/not at all” level of trust in Facebook to protect privacy and personal information: three in four
- In Google: 68%
- In their cell phone provider: 63%
Trust in Industry
- Global trust in business: 58%
- How much of the global public trusts financial institutions: 50%
- Proportion of the global public who consider themselves informed about the banking scandals: more than half
- Of those, how many Americans report they now trust banks less: almost half
- Number of respondents globally who say they trust tech companies to do what’s right: 77%, most trusted industry
- Number of consumers across eight markets who were “confident” or “somewhat confident” that the tech sector can provide long-term solutions to meet the world’s toughest challenges: 76%
Sources
- Edelman, “Edelman Trust Barometer 2013: Annual Global Study,” 2013.
- Gallup Poll, “In U.S., Political Trust in “American People” at New Low,” September 27, 2013.
- Gallup Poll, “Fewer Americans Than Ever Trust Gov’t to Handle Problems,” September 13, 2013.
- Gallup Poll, “Americans’ Trust in Government Generally Down This Year,” September 26, 2013.
- Gallup Poll, “In U.S., Trust in Media Recovers Slightly From All-Time Low,” September 19, 2013.
- Maassen, Paul, and Vasani, Dolar, “Only 17% of the population feel their governments listens to them,” The Guardian, October 31, 2013.
- OECD, “Government at a Glance 2013,” OECD Publishing, 2013 (Preliminary).
- Pedersen, Pete. “In Tech We Trust,” Edelman, January 25, 2013.
- Pew Research Center, “Trust in Government Nears Record Low, But Most Federal Agencies Are Viewed Favorably,” October 18, 2013.
- Pew Research Center, “Views of Government: Key Data Points,” October 22, 2013.
- Pew Research Center, “Amid Criticism, Support for Media’s ‘Watchdog’ Role Stands Out,” August 8, 2013.
- USA Today/Princeton Survey Research Poll, “Poll: Nearly half say replace everyone in Congress,” October 21, 2013.
- Reason Rupe Public Opinion Survey, “September 2013 Topline Results,” September 2013.
Why Research is Key to mySociety’s Future
Paul Lenz – Head of Finance and International Projects, mySociety: “mySociety operates in a field that we term the Civic Power sector. This sector includes a wide range of organizations, including non-profits like Ushahidi, The Sunlight Foundation, Avaaz and other companies like Change and Nationbuilder. There are many differences between these organizations, but they do share one thing in common: in the context of the wider civil society & development world in which we are situated, they are very young indeed. mySociety, celebrating it’s tenth birthday this year, is one of the oldest in this sector – but we are a spring chicken compared to the likes of Oxfam, Amnesty International and Plan…
Theory of change
Our underlying philosophy – our theory of change – is that enabling (and encouraging) politically inexperienced people to take actions like reporting broken street lights or asking for government information will make people more aware of their own power to get things changed, and that will benefit both them and the communities they live in. But just because lots of people perform these actions doesn’t mean we have affected those users in any profound way.
As we have matured we have started to ask ourselves some tough questions, including:
– Does the use of our sites and services (and those of our partners) make people more powerful in the civic and democratic aspects of their lives?
– Does this power genuinely deliver tangible beneficial impacts (particularly in the face of potentially unresponsive or corrupt governments)?
– Do our tools risk increasing the power of the relatively richer, better educated and technically adept minority at the expense of the majority?
…
Theoretical challenges
One of the challenges we face is that within our field there is not an easy or categorical connection between action and impact. If you immunize a child against disease, then you can be certain that the child has a materially higher chance of remaining healthy. There are of course wider discussions around whether immunization should be carried out by foreign NGOs or whether governments should work to improve their own health provisioning, but there is no doubt that the immunization itself is a good thing.
What about writing to a politician? Is that a good thing? We believe that it is. We believe that it drives engagement and accountability and strengthens democracy. But we can’t prove it, and we might be wrong. We must find out.
We have a great deal of data – page impressions, unique visitors, Freedom of Information requests raised, international re-uses of our code bases, messages sent to politicians, etc. – but no way of linking this to true impact. In order to address this gap we will conduct methodologically rigorous, experimentally-driven research on both UK and international deployments of our technologies. We will then use the findings and the method we develop to encourage increased rigor in impact assessment by other organizations working in the Civic Power sector.
It is quite likely that some of these outcomes will be challenging for us, potentially suggesting that some of our workstreams have little or no true impact as things currently stand. Nonetheless, we are committed to sharing the all of the results – good and ill – as they start to come through.”
Concerns about opening up data, and responses which have proved effective
Google doc by Christopher Gutteridge, University of Southampton and Alexander Dutton, University of Oxford: “This document is inspired by the open data excuses bingo card. Someone asked for what responses have proved effective. This document is a work in progress based on our experience. Carly Strasser has also written at the Data Pub blog about these issues from an Open Science and research data perspective. You may also be interested in How to make a business case for open data, published by the ODI.
We’ll get spam…
Terrorists might use the data…
People will contact us to ask about stuff…
People will misinterpret the data…
It’s too big…
It’s not very interesting…
We might want to use it in a research paper…
There’s no API to that system…
We’re worried about the Data Protection Act…
We’re not sure that we own it…
I don’t mind making it open, but I worry someone else might object…
It’s too complicated…
Our data is embarrassingly bad…
It’s not a priority and we’re busy…
Our lawyers want to make a custom license…
It changes too quickly…
There’s already a project in progress which sounds similar…
Some of what you asked for is confidential…
I don’t own the data, so can’t give you permission…
We don’t have that data…
That data is already published via (external organisation X)….
We can’t provide that dataset because one part is not possible…
What if something breaks and the open version becomes out of date?…
We can’t see the benefit…
What if we want to sell access to this data…?
If we publish this data, people might sue us…
We want people to come direct to us so we know why they want the data…
Selected Readings on Linked Data and the Semantic Web
The Living Library’s Selected Readings series seeks to build a knowledge base on innovative approaches for improving the effectiveness and legitimacy of governance. This curated and annotated collection of recommended works on the topic of linked data and the semantic web was originally published in 2013.
Linked Data and the Semantic Web movement are seeking to make our growing body of digital knowledge and information more interconnected, searchable, machine-readable and useful. First introduced by the W3C, Sir Tim Berners-Lee, Christian Bizer and Tom Heath define Linked Data as “data published to the Web in such a way that it is machine-readable, its meaning is explicitly defined, it is linked to other external data sets, and can in turn be linked to from external datasets.” In other words, Linked Data and the Semantic Web seek to do for data what the Web did for documents. Additionally, the evolving capability of linking together different forms of data is fueling the potentially transformative rise of social machines – “processes in which the people do the creative work and the machine does the administration.”
Selected Reading List (in alphabetical order)
- Harith Alani, David Dupplaw, John Sheridan, Kieron O’Hara, John Darlington, Nigel Shadbolt and Carol Tullo — Unlocking the Potential of Public Sector Information with Semantic Web Technology — a paper discussing the potential of using Semantic Web technology to increase the value of public sector information already in existence.
- Tim Berners-Lee, James Hendler and Ora Lassila — The Semantic Web — an introduction to the concept of the Semantic Web and its transformative potential.
- Christian Bizer, Tom Heath and Tim Berners-Lee — Linked Data – The Story So Far — a paper exploring the challenges, potential and successes of Linked Data almost a decade after its introduction.
- Li Ding, Dominic Difranzo, Sarah Magidson, Deborah L. Mcguinness and Jim Hendler — Data-Gov Wiki: Towards Linked Government Data — a look at the role of Semantic Web technologies in converting, enhancing and using linked government data.
- Evangelos Kalampokis, Michael Hausenblas and Konstantinos Tarabanis — Combining Social and Government Open Data for Participatory Decision-Making — a paper that proposes a data architecture for participatory decision-making based on linking subjective social data and objective government data.
- Kaiser Rady — Publishing the Public Sector Legal Information in the Era of the Semantic Web — an argument in favor of publishing public sector legal information as Linked Data.
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Nigel Shadbolt, Kieron O’Hara, Tim Berners-Lee, Nicholas Gibbins, Hugh Glaser, Wendy Hall, and m.c. schraefel — Linked Open Government Data: Lessons from Data.gov.uk — a paper discussing the opportunities and challenges related to integrating Open Government Data onto the Linked Data Web.
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Michael Vitale, Anni Rowland-Campbell, Valentina Cardo and Peter Thompson — The Implications of Government as a “Social Machine” for Making and Implementing Market-based Policy — a report discussing evolving role of government as a social machine and its potential to reimagine the relationship between citizens and government.
Annotated Selected Reading List (in alphabetical order)
Alani, Harith, David Dupplaw, John Sheridan, Kieron O’Hara, John Darlington, Nigel Shadbolt, and Carol Tullo. “Unlocking the Potential of Public Sector Information with Semantic Web Technology,” 2007. http://bit.ly/17fMbCt.
- This paper explores the potential of using Semantic Web technology to increase the value of public sector information already in existence.
- The authors note that, while “[g]overnments often hold very rich data and whilst much of this information is published and available for re-use by others, it is often trapped by poor data structures, locked up in legacy data formats or in fragmented databases. One of the great benefits that Semantic Web (SW) technology offers is facilitating the large scale integration and sharing of distributed data sources.”
- They also argue that Linked Data and the Semantic Web are growing in use and visibility in other sectors, but government has been slower to adapt: “The adoption of Semantic Web technology to allow for more efficient use of data in order to add value is becoming more common where efficiency and value-added are important parameters, for example in business and science. However, in the field of government there are other parameters to be taken into account (e.g. confidentiality), and the cost-benefit analysis is more complex.” In spite of that complexity, the authors’ work “was intended to show that SW technology could be valuable in the governmental context.”
Berners-Lee, Tim, James Hendler, and Ora Lassila. “The Semantic Web.” Scientific American 284, no. 5 (2001): 28–37. http://bit.ly/Hhp9AZ.
- In this article, Sir Tim Berners-Lee, James Hendler and Ora Lassila introduce the Semantic Web, “a new form of Web content that is meaningful to computers [and] will unleash a revolution of new possibilities.”
- The authors argue that the evolution of linked data and the Semantic Web “lets anyone express new concepts that they invent with minimal effort. Its unifying logical language will enable these concepts to be progressively linked into a universal Web. This structure will open up the knowledge and workings of humankind to meaningful analysis by software agents, providing a new class of tools by which we can live, work and learn together.”
Bizer, Christian, Tom Heath, and Tim Berners-Lee. “Linked Data – The Story So Far.” International Journal on Semantic Web and Information Systems (IJSWIS) 5, no. 3 (2009): 1–22. http://bit.ly/HedpPO.
- In this paper, the authors take stock of Linked Data’s challenges, potential and successes close to a decade after its introduction. They build their argument for increasingly linked data by referring to the incredible value creation of the Web: “Despite the inarguable benefits the Web provides, until recently the same principles that enabled the Web of documents to flourish have not been applied to data.”
- The authors expect that “Linked Data will enable a significant evolutionary step in leading the Web to its full potential” if a number of research challenges can be adequately addressed, both technical, like interaction paradigms and data fusion; and non-technical, like licensing, quality and privacy.
Ding, Li, Dominic Difranzo, Sarah Magidson, Deborah L. Mcguinness, and Jim Hendler. Data-Gov Wiki: Towards Linked Government Data, n.d. http://bit.ly/1h3ATHz.
- In this paper, the authors “investigate the role of Semantic Web technologies in converting, enhancing and using linked government data” in the context of Data-gov Wiki, a project that attempts to integrate datasets found at Data.gov into the Linking Open Data (LOD) cloud.
- The paper features discussion and “practical strategies” based on four key issue areas: Making Government Data Linkable, Linking Government Data, Supporting the Use of Linked Government Data and Preserving Knowledge Provenance.
Kalampokis, Evangelos, Michael Hausenblas, and Konstantinos Tarabanis. “Combining Social and Government Open Data for Participatory Decision-Making.” In Electronic Participation, edited by Efthimios Tambouris, Ann Macintosh, and Hans de Bruijn, 36–47. Lecture Notes in Computer Science 6847. Springer Berlin Heidelberg, 2011. http://bit.ly/17hsj4a.
- This paper presents a proposed data architecture for “supporting participatory decision-making based on the integration and analysis of social and government data.” The authors believe that their approach will “(i) allow decision makers to understand and predict public opinion and reaction about specific decisions; and (ii) enable citizens to inadvertently contribute in decision-making.”
- The proposed approach, “based on the use of the linked data paradigm,” draws on subjective social data and objective government data in two phases: Data Collection and Filtering and Data Analysis. “The aim of the former phase is to narrow social data based on criteria such as the topic of the decision and the target group that is affected by the decision. The aim of the latter phase is to predict public opinion and reactions using independent variables related to both subjective social and objective government data.”
Rady, Kaiser. Publishing the Public Sector Legal Information in the Era of the Semantic Web. SSRN Scholarly Paper. Rochester, NY: Social Science Research Network, 2012. http://bit.ly/17fMiOp.
- Following an EU directive calling for the release of public sector information by member states, this study examines the “uniqueness” of creating and publishing primary legal source documents on the web and highlights “the most recent technological strategy used to structure, link and publish data online (the Semantic Web).”
- Rady argues for public sector legal information to be published as “open-linked-data in line with the new approach for the web.” He believes that if data is created and published in this form, “the data will be more independent from devices and applications and could be considered as a component of [a] big information system. That because, it will be well-structured, classified and has the ability to be used and utilized in various combinations to satisfy specific user requirements.”
Shadbolt, Nigel, Kieron O’Hara, Tim Berners-Lee, Nicholas Gibbins, Hugh Glaser, Wendy Hall, and m.c. schraefel. “Linked Open Government Data: Lessons from Data.gov.uk.” IEEE Intelligent Systems 27, no. 3 (May 2012): 16–24. http://bit.ly/1cgdH6R.
- In this paper, the authors view Open Government Data (OGD) as an “opportunity and a challenge for the LDW [Linked Data Web]. The opportunity is to grow by linking with PSI [Public Sector Information] – real-world, useful information with good provenance. The challenge is to manage the sudden influx of heterogeneous data, often with minimal semantics and structure, tailored to highly specific task contexts.
- As the linking of OGD continues, the authors argue that, “Releasing OGD is not solely a technical problem, although it presents technical challenges. OGD is not a rigid government IT specification, but it demands productive dialogue between data providers, users, and developers. We should expect a ‘perpetual beta,’ in which best practice, technical development, innovative use of data, and citizen-centric politics combine to drive data-release programs.”
- Despite challenges, the authors believe that, “Integrating OGD onto the LDW will vastly increase the scope and richness of the LDW. A reciprocal benefit is that the LDW will provide additional resources and context to enrich OGD. Here, we see the network effect in action, with resources mutually adding value to one another.”
Vitale, Michael, Anni Rowland-Campbell, Valentina Cardo, and Peter Thompson. “The Implications of Government as a ‘Social Machine’ for Making and Implementing Market-based Policy.” Intersticia, September 2013. http://bit.ly/HhMzqD.
- This report from the Australia and New Zealand School of Government (ANZSOG) explores the concept of government as a social machine. The authors draw on the definition of a social machine proposed by Sir Nigel Shadbolt et al. – a system where “human and computational intelligence coalesce in order to achieve a given purpose” – to describe a “new approach to the relationship between citizens and government, facilitated by technological systems which are increasingly becoming intuitive, intelligent and ‘social.'”
- The authors argue that beyond providing more and varied data to government, the evolving concept of government as a social machine as the potential to alter power dynamics, address the growing lack of trust in public institutions and facilitate greater public involvement in policy-making.