Digital Skills Toolkit

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Report by the International Telecommunications Union: “This toolkit provides stakeholders with guidance on developing a digital skills strategy. It is intended for policymakers, along with partners in the private sector, non-governmental organizations, and academia. Its overarching aim is to facilitate the development of a comprehensive digital skills strategy at country level. It is also possible to use this guide to focus on selected priorities that require a fresh approach.

Why do countries need a digital skills strategy?

Digital skills underpin nearly every aspect of work and life. From filling in a government form to communicating for work, it is difficult to find a job or life-task that does not require a basic level of digital functioning. And with new technologies emerging every day, we need lifelong opportunities to learn new skills that will allow us to succeed in an era of ongoing digital transformation. Digital skills are essential in opening the door to a wide range of opportunities in the 21st century. Countries that implement comprehensive digital skills strategies ensure their populations have the skills they need to be more employable, productive, creative, and successful while ensuring they remain safe, secure and healthy online. Critically, digital skills strategies need to be updated regularly to respond to the emergence of new technologies and their impact on the digital economy and digital society. The digital economy has created a huge shortage of people with the necessary digital skills. ITU research shows that there will be tens of millions of jobs for people with advanced digital skills in the coming years. In Europe, for example, estimates suggest there will be 500,000 unfilled positions for ICT professionals by 2020. Every region faces similar challenges. In addition to existing skills gaps, experts forecast that advances in areas like artificial intelligence, nanotechnology, 3D printing, and other technologies will usher in a new era that will radically alter patterns of consumption, production, and employment. Many countries view digital skills as one of the core foundations of the digital transformation….(More)”

The DNA Data We Have Is Too White. Scientists Want to Fix That

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Sarah Elizabeth Richards at Smithsonian: “We live in the age of big DNA data. Scientists are eagerly sequencing millions of human genomes in the hopes of gleaning information that will revolutionize health care as we know it, from targeted cancer therapies to personalized drugs that will work according to your own genetic makeup.

There’s a big problem, however: the data we have is too white. The vast majority of participants in worldwide genomics research are of European descent. This disparity could potentially leave out minorities from benefitting from the windfall of precision medicine. “It’s hard to tailor treatments for people’s unique needs, if the people who are suffering from those diseases aren’t included in the studies,” explains Jacquelyn Taylor, associate professor in nursing who researches health equity at New York University.

That’s about to change with the “All of Us” initiative, an ambitious health research endeavor by the National Institutes of Health that launches in May. Originally created in 2015 under President Obama as the Precision Medicine Initiative, the project aims to collect data from at least 1 million people of all ages, races, sexual identities, income and education levels. Volunteers will be asked to donate their DNA, complete health surveys and wear fitness and blood pressure trackers to offer clues about the interplay of their stats, their genetics and their environment….(More)”.

New Power

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The Public, the Political System and American Democracy

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Pew Research Center: “Most say ‘design and structure’ of government need big changes…At a time of growing stress on democracy around the world, Americans generally agree on democratic ideals and values that are important for the United States. But for the most part, they see the country falling well short in living up to these ideals, according to a new study of opinion on the strengths and weaknesses of key aspects of American democracy and the political system.

The public’s criticisms of the political system run the gamut, from a failure to hold elected officials accountable to a lack of transparency in government. And just a third say the phrase “people agree on basic facts even if they disagree politically” describes this country well today.

The perceived shortcomings encompass some of the core elements of American democracy. An overwhelming share of the public (84%) says it is very important that “the rights and freedoms of all people are respected.” Yet just 47% say this describes the country very or somewhat well; slightly more (53%) say it does not.

Despite these criticisms, most Americans say democracy is working well in the United States – though relatively few say it is working very well. At the same time, there is broad support for making sweeping changes to the political system: 61% say “significant changes” are needed in the fundamental “design and structure” of American government to make it work for current times.

The public sends mixed signals about how the American political system should be changed, and no proposals attract bipartisan support. Yet in views of how many of the specific aspects of the political system are working, both Republicans and Democrats express dissatisfaction.

To be sure, there are some positives. A sizable majority of Americans (74%) say the military leadership in the U.S. does not publicly support one party over another, and nearly as many (73%) say the phrase “people are free to peacefully protest” describes this country very or somewhat well.

In general, however, there is a striking mismatch between the public’s goals for American democracy and its views of whether they are being fulfilled. On 23 specific measures assessing democracy, the political system and elections in the United States – each widely regarded by the public as very important – there are only eight on which majorities say the country is doing even somewhat well….(More)”.

Improving online disclosures with behavioural insights

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OECD Report: “This report looks at how behavioural insights can be used to improve online information disclosures for consumers. The report is the latest contribution to work by the OECD’s Committee on Consumer Policy on improving consumer policy with behavioural insights. Behavioural insights incorporate findings from economics, psychology, neuroscience and marketing to better understand how individuals and businesses actually behave in the marketplace. While the role of information disclosure policies is clear in empowering consumers to make informed decisions when shopping online, findings from behavioural insights raise questions about the usefulness of certain forms of information disclosure. This report looks at these concerns and the subsequent policy implications….(More)”.

5 Tips for Launching (and Sustaining) a City Behavioral Design Team

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Playbook by ideas42: “…To pave the way for other municipalities to start a Behavioral Design Team, we distilled years of rigorously tested results and real-world best practices into an open-source playbook for public servants at all levels of government. The playbook introduces readers to core concepts of behavioral design, indicates why and where a BDT can be effective, lays out the fundamental competencies and structures governments will need to set up a BDT, and provides guidance on how to successfully run one. It also includes several applicable examples from our New York and Chicago teams to illustrate the tangible impact behavioral science can have on citizens and outcomes.

Thinking about starting a BDT? Here are five tips for launching (and sustaining) a city behavioral design team. For more insights, read the full playbook.

Compose your team with care

While there is no exact formula, a well-staffed BDT needs expertise in three key areas: behavioral science, research and evaluation, and public policies and programs. You’ll rarely find all three in one person—hence the need to gather a team of people with complementary skills. Some key things to look for as you assemble your team: background in behavioral economics or social psychology, formal training in impact evaluation and statistics, and experience working in government positions or nonprofits that implement government programs.

Choose an anchor agency

To more quickly build momentum, consider identifying an “anchor” agency. A high profile partner can help you establish credibility and can facilitate interactions with different departments across your government. Having an anchor agency legitimizes the BDT and helps reduce any apprehension among other agencies. The initial projects with the anchor agency will help others understand both what it means to work with the BDT and what kinds of outcomes to expect.

Establish your criteria for selecting projects

Once you get people bought-in and excited about innovating with behavioral science, the possible problems to tackle can seem limitless. Before selecting projects, set up clear criteria for prioritizing which problems need attention the most and which ones are best suited to behavioral solutions. While it is natural for the exact criteria to vary from place to place, in the playbook we share the criteria the New York and Chicago BDTs use to prioritize and determine the viability of potential undertakings that other teams can use as a starting place.

Build buy-in with a mix of project types

If you run only RCTs, which require implementation and data collection, it may be challenging to generate the buy-in and enthusiasm a BDT needs to thrive in its early days. That’s why incorporating some shorter engagements, including projects that are design-only, or pre-post evaluations can help sustain momentum by quickly generating evidence—and demonstrate that your BDT gets results.

Keep learning and growing

Applying behavioral design within government programs is still relatively novel. This open-source playbook provides guidance for starting a BDT, but constant learning and iterating should be expected! As BDTs mature and evolve, they must also become more ambitious in their scope, particularly when the low-hanging-fruit or other more obvious problems that can be helpful for building buy-in and establishing proof-of-concept have been addressed. The long-term goal of any successful BDT is to tackle the most challenging and impactful problems in government programs and policies head-on and use the solutions to help the people who need it most…(More)”

What To Do With The Urban Spaces Technology Makes Obsolete

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Peter Madden at the Huffington Post: “Digital tech will make many city spaces redundant: artificial intelligence doesn’t care where it works; autonomous vehicles don’t care they where they park. These spaces must be repurposed for cities to thrive in the future….

This is an opportunity to ask what people want from their cities and how redundant spaces can meet these needs.

There have been multiple academic studies and marketing surveys on this, and they boil down to two main things. Citizens first want the basics: employment opportunities, affordable housing, good transport, and safe streets. Further up the hierarchy of needs, they also care about the physical appearance of the city, including the availability of parks and green spaces, the feel of the city in terms of openness, diversity and social interaction, and the experience in the city whether that’s tasting new foods, buying an unexpected gift, or discovering a new band.

Re-Greening

The places that were once reserved for cars can be spaces for pedestrians and bike lanes, with walkable and cycle-friendly cities offering cheaper transit, healthier citizens, and stronger communities. Greenery could flourish, with new parks, trees and allotments providing access to nature, sponges to absorb flood-water and urban cooling in a warming world.

Flexible Working

Who really wants a lengthy commute to a regimented workplace? Future office spaces will harness new technology to help people work flexibly, collaboratively and from multiple locations. When they do travel into the city centre office, this will be oriented around the experience of the individual employee, beautifully designed, technologically responsive, with different spaces for how they work best at different times of the day and on different tasks.

Making in Cities

The 4th industrial revolution allows manufacturing to return to urban centres for just-in-time, on demand and hyper-personalised production. Some ‘on-shoring’ is already happening, with McLaren car chassis, Clarks boots and Frog bikes being made again in British towns again. Data analytics, virtual reality, new materials, robotics and 3D printing will make it possible to produce or customise things on the high-street, right where the consumer wants them.

Affordable Housing

Unused buildings and empty land will be filled by new types of housing. In my home city, Bristol, a redundant building in a parade of shops is being turned into living space for the homeless, AEOB will ‘buy and convert empty offices into homes for people’, and ‘We Can Make’ is offering affordable prefabricated houses for empty urban plots. Housing innovations like this are springing up in cities across the world….(More)”.

What Is Human-Centric Design?

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Zack Quaintance at GovTech: “…Government services, like all services, have historically used some form of design to deploy user-facing components. The design portion of this equation is nothing new. What Olesund says is new, however, is the human-centric component.

“In the past, government services were often designed from the perspective and need of the government institution, not necessarily with the needs or desires of residents or constituents in mind,” said Olesund. “This might lead, for example, to an accumulation of stats and requirements for residents, or utilization of outdated technology because the government institution is locked into a contract.”

Basically, government has never set out to design its services to be clunky or hard to use. These qualities have, however, grown out of the legally complex frameworks that governments must adhere to, which can subsequently result in a failure to prioritize the needs of the people using the services rather than the institution.

Change, however, is underway. Human-centric design is one of the main priorities of the U.S. Digital Service (USDS) and 18F, a pair of organizations created under the Obama administration with missions that largely involve making government services more accessible to the citizenry through efficient use of tech.

Although the needs of state and municipal governments are more localized, the gov tech work done at the federal level by the USDS and 18F has at times served as a benchmark or guidepost for smaller government agencies.

“They both redesign services to make them digital and user-friendly,” Olesund said. “But they also do a lot of work creating frameworks and best practices for other government agencies to adopt in order to achieve some of the broader systemic change.”

One of the most tangible examples of human-centered design at the state or local level can be found at Michigan’s Department of Health and Human Services, which recently worked with the Detroit-based design studio Civillato reduce its paper services application from 40 pages, 18,000-some words and 1,000 questions, down to 18 pages, 3,904 words and 213 questions. Currently, Civilla is working with the nonprofit civic tech group Code for America to help bring the same massive level of human-centered design progress to the state’s digital services.

Other work is underway in San Francisco’s City Hall and within the state of California. A number of cities also have iTeams funded through Bloomberg Philanthropies, and their missions are to innovate in ways that solve ongoing municipal problems, a mission that often requires use of human-centric design….(More)”.

The Efficiency Paradox: What Big Data Can’t Do

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Book by Edward Tenner: “A bold challenge to our obsession with efficiency–and a new understanding of how to benefit from the powerful potential of serendipity

Algorithms, multitasking, the sharing economy, life hacks: our culture can’t get enough of efficiency. One of the great promises of the Internet and big data revolutions is the idea that we can improve the processes and routines of our work and personal lives to get more done in less time than we ever have before. There is no doubt that we’re performing at higher levels and moving at unprecedented speed, but what if we’re headed in the wrong direction?

Melding the long-term history of technology with the latest headlines and findings of computer science and social science, The Efficiency Paradox questions our ingrained assumptions about efficiency, persuasively showing how relying on the algorithms of digital platforms can in fact lead to wasted efforts, missed opportunities, and above all an inability to break out of established patterns. Edward Tenner offers a smarter way of thinking about efficiency, revealing what we and our institutions, when equipped with an astute combination of artificial intelligence and trained intuition, can learn from the random and unexpected….(More)”

Towards a new generation of public services: Designers Italia’s design kits

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Matteo DeSanti: “Our lives are becoming more and more digital and we expect the public services we use every day to be digital as well: booking a medical examination, receiving a pension, paying the waste tax, obtaining an authorization or a document. Moreover, we would like for all digital public services to have standards of quality comparable to the best private services we use to inform ourselves, make purchases or reservations. When using a digital public service, we would like to have concrete advantages, in particular: higher quality and ease of use, better accessibility, more flexibility and speed.

As the Three-Year Plan for Digital Transformation explains, this is a unique opportunity to design a new generation of public services making citizens and businesses the starting point rather than simply complying with rules and ordinances. We need the right professionalism, the right skills and the right tools: this is why we created Designers Italia and it is also why today we are launching the new design system.

The Public Service Design Kits introduce a method of work based on user research, the rapid exploration of solutions and the development of effective and sustainable products. Also, the Public Service Design Kits also strongly push towards higher standards, providing interface components and codeso that the country’s thousands of administrations don’t have to waste time “inventing the wheel every time.”

The fourteen kits we provide cover all aspects of a service design process, from research to user interface, from prototyping to development and each kit offers different advantages….(More)”.