Reddit Is America’s Unofficial Unemployment Hotline

Curated on Posted on by Stefaan Verhulst

Ella Koeze at The New York Times: “In early December, Alex Branch’s car broke down. A 23-year-old former arcade employee in southern Virginia, Mr. Branch had been receiving unemployment benefits since he was laid off in March, and figured he would have no problem paying for the repairs. But when he checked his bank account, he was troubled to find that the payments had stopped.

He had failed to get useful information from his state’s unemployment office before, so he turned to the one place he figured he could get an explanation: Reddit.

“I’m very confused and have no idea what to do,” Mr. Branch wrote on r/Unemployment, a Reddit forum whose popularity has skyrocketed during the pandemic.

The next day, another user commented on Mr. Branch’s post, using a common abbreviation for Extended Benefits, an emergency unemployment program. “Were you on EB? If so, EB was cut off Nov 21.”

Mr. Branch hadn’t realized he had been on Extended Benefits, which kicked in after he exhausted 26 weeks of regular unemployment plus 13 additional weeks granted in the March pandemic stimulus bill. Virginia stopped payments because the state’s unemployment rate had fallen under 5 percent, triggering an end to federal funding for the Extended Benefits program.

“I didn’t know about it,” he said in an interview. “That’s the biggest frustration that I had about it was the fact that I never received the email that it was going to be shut off.”

For many of the millions of Americans like Mr. Branch who lost jobs because of the coronavirus, the stress of being unemployed in a pandemic has been compounded by the difficulty of navigating disorganized and often antiquated state and federal unemployment systems. Information from overwhelmed state offices and websites is often confusing, and reaching an official who can answer questions nearly impossible….

Post after post on r/Unemployment conveys bureaucratic problems with endless variations: how to file a claim depending on your circumstances, what to do if you made a mistake on your claim, what different statuses on your claim might mean, how to navigate confusing and glitch-prone online portals and even how to speak to an actual person to get issues resolved….

Many people come to r/Unemployment to offer answers, not just find them.

Albert Peers, who had been working in a call center in San Diego until the pandemic, spends time every day trying to answer questions about California’s system. He lives alone and can’t easily return to work because he has a lowered immune system. After first visiting the site when he encountered a hitch in his own unemployment benefits, Mr. Peers, 56, was shocked by the number of people who had no idea what to do.

The thought that someone might go hungry or miss rent because they were simply stymied by the system was unacceptable to him. “At that point I just made a decision,” he said. “You know what, like a couple hours every day, because I just can’t turn away.”…(More)”.

Robot census: Gathering data to improve policymaking on new technologies

Curated on Posted on by Stefaan Verhulst

Essay by Robert Seamans: There is understandable excitement about the impact that new technologies like artificial intelligence (AI) and robotics will have on our economy. In our everyday lives, we already see the benefits of these technologies: when we use our smartphones to navigate from one location to another using the fastest available route or when a predictive typing algorithm helps us finish a sentence in our email. At the same time, there are concerns about possible negative effects of these new technologies on labor. The Council of Economic Advisers of the past two Administrations have addressed these issues in the annual Economic Report of the President (ERP). For example, the 2016 ERP included a chapter on technology and innovation that linked robotics to productivity and growth, and the 2019 ERP included a chapter on artificial intelligence that discussed the uneven effects of technological change. Both these chapters used data at highly aggregated levels, in part because that is the data that is available. As I’ve noted elsewhere, AI and robots are everywhere, except, as it turns out, in the data.

To date, there have been no large scale, systematic studies in the U.S. on how robots and AI affect productivity and labor in individual firms or establishments (a firm could own one or more establishments, which for example could be a plant in a manufacturing setting or a storefront in a retail setting). This is because the data are scarce. Academic researchers interested in the effects of AI and robotics on economic outcomes have mostly used aggregate country and industry-level data. Very recently, some have studied these issues at the firm level using data on robot imports to France, Spain, and other countries. I review a few of these academic papers in both categories below, which provide early findings on the nuanced role these new technologies have on labor. Thanks to some excellent work being done by the U.S. Census Bureau, however, we may soon have more data to work with. This includes new questions on robot purchases in the Annual Survey of Manufacturers and Annual Capital Expenditures Survey and new questions on other technologies including cloud computing and machine learning in the Annual Business Survey….(More)”.

Are New Technologies Changing the Nature of Work? The Evidence So Far

Curated on Posted on by Stefaan Verhulst

Report by Kristyn Frank and Marc Frenette for the Institute for Research on Public Policy (Canada): “In recent years, ground breaking advances in artificial intelligence and their implications for automation technology have fuelled speculation that the very nature of work is being altered in unprecedented ways. News headlines regularly refer to the ”changing nature of work,” but what does it mean? Is there evidence that work has already been transformed by the new technologies? And if so, are these changes more dramatic than those experienced before?

In this paper, Kristyn Frank and Marc Frenette offer insights on these questions, based on the new research they conducted with their colleague Zhe Yang at Statistics Canada. Two aspects of work are under the microscope: the mix of work activities (or tasks) that constitute a job, and the mix of jobs in the economy. If new automation technologies are indeed changing the nature of work, the authors argue, then nonautomatable tasks should be increasingly important, and employment should be shifting toward occupations primarily involving such tasks.

According to the authors, nonroutine cognitive tasks (analytical or interpersonal) did become more important between 2011 and 2018. However, the changes were relatively modest, ranging from a 1.5 percent increase in the average importance of establishing and maintaining interpersonal relationships, to a 3.7 percent increase in analyzing data or information. Routine cognitive tasks — such as data entry — also gained importance, but these gains were even smaller. The picture is less clear for routine manual tasks, as the importance of tasks for which the pace is determined by the speed of equipment declined by close to 3 percent, whereas other tasks in that category became slightly more important.

Looking at longer-term shifts in overall employment, between 1987 and 2018, the authors find a gradual increase in the share of workers employed in occupations associated with nonroutine tasks, and a decline in routine-task-related occupations. The most pronounced shift in employment was away from production, craft, repair and operative occupations toward managerial, professional and technical occupations. However, they note that this shift to nonroutine occupations was not more pronounced between 2011 and 2018 than it was in the preceding decades. For instance, the share of employment in managerial, professional and technical occupations increased by 1.8 percentage points between 2011 and 2018, compared with a 6 percentage point increase between 1987 and 2010.

Most sociodemographic groups experienced the shift toward nonroutine jobs, although there were some exceptions. For instance, the employment share of workers in managerial, professional and technical occupations increased for all workers, but much more so for women than for men. Interestingly, there was a decline in the employment shares of workers in these occupations among those with a post-­secondary education. The explanation for this lies in the major increase over the past three decades in the proportion of workers with post-secondary education, which led some of them to move into jobs for which they are overqualified….(More)”.

The Rule of Technology – How Technology Is Used to Disturb Basic Labor Law Protections

Curated on Posted on by Stefaan Verhulst

Paper by Tammy Katsabian: “Much has been written on technology and the law. Leading scholars are occupied with the power dynamics between capital, technology, and the law, along with their implications for society and human rights. Alongside that, various labor law scholars focus on the implications of smart technology on employees’ rights throughout the recruitment and employment periods and on workers’ status and rights in the growing phenomenon of platform-based work. This article aims to contribute to the current scholarship by zooming it out and observing from a bird’s-eye view how certain actors use technology to manipulate and challenge basic legal categories in labor today. This is done by referring to legal, sociological, and internet scholarship on the matter.

The main argument elaborated throughout this article is that digital technology is used to blur and distort many of the basic labor law protections. Because of this, legal categories and rights in the labor field seem to be outdated and need to be adjusted to this new reality.
By providing four detailed examples, the article unpacks how employers, giant high-tech companies, and society use various forms of technology to constantly disturb legal categories in the labor field regarding time, sphere, and relations. In this way, the article demonstrates how social media sites, information communication technologies, and artificial intelligence are used to blur the traditional concepts of privacy, working time and place, the employment contract, and community. This increased blurriness and fragility in labor have created many new difficulties that require new ways of thinking about regulation. Therefore, the article argues that both law and technology have to be modified to cope with the new challenges. Following this, the article proposes three possible ways in which to start considering the regulation of labor in the digital reality: (1) embrace flexibility as part of the legal order and use it as an interpretive tool and not just as an obstacle, (2) broaden the current legal protection and add a procedural layer to the legal rights at stake, and (3) use technology as part of the solution to the dilemmas that technology itself has emphasized. By doing so, this article seeks to enable more accurate thinking on law and regulation in the digital reality, particularly in the labor field, as well as in other fields and contexts….(More)”.

Cognitive Science as a New People Science for the Future of Work

Curated on Posted on by Stefaan Verhulst

Brief by Frida Polli et al: “The notion of studying people in jobs as a science—in fields such as human resource management, people analytics, and industrial-organizational psychology—dates back to at least the early 20th century. In 1919, Yale psychologist Henry Charles Link wrote, “The application of science to the problem of employment is just beginning to receive serious attention,” at last providing an alternative to the “hire and fire” methods of 19th-century employers. A year later, prominent organizational theorists Ordway Teal and Henry C. Metcalf claimed, “The new focus in administration is to be the human element. The new center of attention and solicitude is the individual person, the worker.” The overall conclusion at the time was that various social and psychological factors governed differences in employee productivity and satisfaction….This Brief Proceeds in Five Sections:

● First, we review the limitations of traditional approaches to people science. In particular, we focus on four needs of the modern employer that are not satisfied by the status quo: job fit, soft skills, fairness, and flexibility.

● Second, we present the foundations of a new people science by explaining how advancements in fields like cognitive science and neuroscience can be used to understand the individual differences between humans.

● Third, we describe four best practices that should govern the application of the new people science theories to real-world employment contexts.

● Fourth, we present a case study of how one platform company has used the new people science to create hiring models for five high-growth roles.● Finally, we explain how the type of insights presented in Section IV can be made actionable in the context of retraining employees for the future of work….(More)”.

10 Questions That Will Determine the Future of Work

Curated on Posted on by Stefaan Verhulst

Article by Jeffrey Brown and Stefaan Verhulst: “…But in many cases, policymakers face a blizzard of contradictory information and forecasts that can lead to confusion and inaction. Unable to make sense of the torrent of data being thrown their way, policymakers often end up being preoccupied by the answers presented — rather than reflecting on the questions that matter.

If we want to design “good” future-of-work policies, we must have an inclusive and wide-ranging discussion of what we are trying to solve before we attempt to develop and deploy solutions….

We have found that policymakers often fail to ask questions and are often uncertain about the variables that underpin a problem.

In addition, few of the interventions that have been deployed make the best use of data, an emerging but underused asset that is increasingly available as a result of the ongoing digital transformation. If civil society, think tanks and others fail to create the space for a sustainable future-of-work policy to germinate, “solutions” without clearly articulated problems will continue to dictate policy…

Our 100 Questions Initiative seeks to interrupt this cycle of preoccupation with answers by ensuring that policymakers are, first of all, armed with a methodology they can use to ask the right questions and from there, craft the right solutions.

We are now releasing the top 10 questions and are seeking the public’s assistance through voting and providing feedback on whether or not these are really the right questions we should be asking:

Preparing for the Future of Work

  1. How can we determine the value of skills relevant to the future-of work-marketplace, and how can we increase the value of human labor in the 21st century?
  2. What are the economic and social costs and benefits of modernizing worker-support systems and providing social protection for workers of all employment backgrounds, but particularly for women and those in part-time or informal work?
  3. How does the current use of AI affect diversity and equity in the labor force? How can AI be used to increase the participation of underrepresented groups (including women, Black people, Latinx people, and low-income communities)? What aspects/strategies have proved most effective in reducing AI biases?…(More) (See also: https://future-of-work.the100questions.org/)

Court Rules Deliveroo Used ‘Discriminatory’ Algorithm

Curated on Posted on by Stefaan Verhulst

Gabriel Geiger at Motherboard: “An algorithm used by the popular European food delivery app Deliveroo to rank and offer shifts to riders is discriminatory, an Italian court ruled late last week, in what some experts are calling a historic decision for the gig economy. The case was brought by a group of Deliveroo riders backed by CGIL, Italy’s largest trade union. 

A markedly detailed ordinance written by presiding judge Chiara Zompi gives an intimate look at one of many often secretive algorithms used by gig platforms to micromanage workers and which can have profound impacts on their livelihoods. 

While machine-learning algorithms are central to Deliveroo’s entire business model, the particular algorithm examined by the court allegedly was used to determine the “reliability” of a rider. According to the ordinance, if a rider failed to cancel a shift pre-booked through the app at least 24 hours before its start, their “reliability index” would be negatively affected. Since riders deemed more reliable by the algorithm were first to be offered shifts in busier timeblocks, this effectively meant that riders who can’t make their shifts—even if it’s because of a serious emergency or illness—would have fewer job opportunities in the future….(More)”

The new SkillsMatch platform tackles skills assessment and matches your skills with training

Curated on Posted on by Stefaan Verhulst

European Commission: “The European labour market requires new skills to meet the demands of the Digital Age. EU citizens should have the right training, skills and support to empower them to find quality jobs and improve their living standards.

‘Soft skills’ such as confidence, teamwork, self-motivation, networking, presentation skills, are considered important for the employability and adaptability of Europe’s citizens. Soft skills are essential for how we work together and influence the decisions we take every day and can be more important than hard skills in today’s workplaces. The lack of soft skills is often only discovered once a person is already working on the job.

The state-of-the-art SkillsMatch platform helps users to match and adapt their soft skills assets to the demands of the labour market. The project is the first to offer a fully comprehensive platform with style guide cataloguing 36 different soft skills and matching them with occupations, as well as training opportunities, offering a large number of courses to improve soft skills depending on the chosen occupation.

The platform proposes courses, such as organisation and personal development, entrepreneurship, business communication and conflict resolution. There is a choice of courses in Spanish and English. Moreover, the platform will also provide recognition of the new learning and skills (open badges)…(More)”.

Don’t Fear the Robots, and Other Lessons From a Study of the Digital Economy

Curated on Posted on by Stefaan Verhulst

Steve Lohr at the New York Times: “L. Rafael Reif, the president of Massachusetts Institute of Technology, delivered an intellectual call to arms to the university’s faculty in November 2017: Help generate insights into how advancing technology has changed and will change the work force, and what policies would create opportunity for more Americans in the digital economy.

That issue, he wrote, is the “defining challenge of our time.”

Three years later, the task force assembled to address it is publishing its wide-ranging conclusions. The 92-page report, “The Work of the Future: Building Better Jobs in an Age of Intelligent Machines,” was released on Tuesday….

Here are four of the key findings in the report:

Most American workers have fared poorly.

It’s well known that those on the top rungs of the job ladder have prospered for decades while wages for average American workers have stagnated. But the M.I.T. analysis goes further. It found, for example, that real wages for men without four-year college degrees have declined 10 to 20 percent since their peak in 1980….

Robots and A.I. are not about to deliver a jobless future.

…The M.I.T. researchers concluded that the change would be more evolutionary than revolutionary. In fact, they wrote, “we anticipate that in the next two decades, industrialized countries will have more job openings than workers to fill them.”…

Worker training in America needs to match the market.

“The key ingredient for success is public-private partnerships,” said Annette Parker, president of South Central College, a community college in Minnesota, and a member of the advisory board to the M.I.T. project.

The schools, nonprofits and corporate-sponsored programs that have succeeded in lifting people into middle-class jobs all echo her point: the need to link skills training to business demand….

Workers need more power, voice and representation.The report calls for raising the minimum wage, broadening unemployment insurance and modifying labor laws to enable collective bargaining in occupations like domestic and home-care workers and freelance workers. Such representation, the report notes, could come from traditional unions or worker advocacy groups like the National Domestic Workers Alliance, Jobs With Justice and the Freelancers Union….(More)”

The Work of the Future: Shaping Technology and Institutions

Curated on Posted on by Stefaan Verhulst

Report by David Autor, David Mindell and Elisabeth Reynolds for the MIT Future of Work Task Force: “The world now stands on the cusp of a technological revolution in artificial intelligence and robotics that may prove as transformative for economic growth and human potential as were electrification, mass production, and electronic telecommunications in their eras. New and emerging technologies will raise aggregate economic output and boost the wealth of nations. Will these developments enable people to attain higher living standards, better working conditions, greater economic security, and improved health and longevity? The answers to these questions are not predetermined. They depend upon the institutions, investments, and policies that we deploy to harness the opportunities and confront the challenges posed by this new era.

How can we move beyond unhelpful prognostications about the supposed end of work and toward insights that will enable policymakers, businesses, and people to better navigate the disruptions that are coming and underway? What lessons should we take from previous epochs of rapid technological change? How is it different this time? And how can we strengthen institutions, make investments, and forge policies to ensure that the labor market of the 21st century enables workers to contribute and succeed?

To help answer these questions, and to provide a framework for the Task Force’s efforts over the next year, this report examines several aspects of the interaction between work and technology….(More)”.