Emily Shaw at the SunLight Foundation: “This is a challenging time for people who worry about the fairness of American governmental institutions. In quick succession, grand juries declined to indict two police officers accused of killing black men. In the case of Ferguson, Mo. officer Darren Wilson’s killing of Michael Brown, the grand jury’s decision appeared to center on uncertainty about whether Wilson’s action was legal and whether he killed under threat. In the case of New York City police officer Daniel Pantaleo’s killing of Eric Garner, however, a bystander recorded and made public a video of the police officer causing Garner’s death through an illegal chokehold. In Pantaleo’s case, the availability of video data has made the question about institutional fairness even more urgent, as people can see for themselves the context in which the officer exercised power. The data has given us a common set of facts to use in judging police behavior.
We grant law enforcement and corrections departments the right to exercise more physical power over the public than we do to any other part of our government. But do we generally have the data we need to evaluate how they’re using it?….
The time to find good solutions to these problems is now. Responding to widespread frustration, President Obama has just announced a three-part initiative to “strengthen community policing”: an increased focus on transparency and oversight for federal-to-local transfers of military equipment, a proposal to provide matching funding to local police departments to buy body cameras, and a “Task Force on 21st Century Policing” that will make recommendations for how to implement community-oriented policing practices.
While each element of Obama’s initiative corresponds to a distinct set of concerns about policing, one element they share in common is the need to increase access to information about police work. Each of the three approaches will rely on mechanisms to increase the flow of public information about what police officers are doing in their official roles and how they are doing it. How are police officers going about fulfilling their responsibility to ensure public safety? Are they working in ways that appropriately respect individual rights? Are they responsive to public concerns, when concerns are raised?
By encouraging the collection and publication of more data about how government is working, Obama’s initiative has the potential to support precisely the kind of increase in data availability that can transform public outcomes. When applied with the intent to improve transparency and accountability and to increase public engagement, open data — and the civic tech that uses this data — can bridge the often too-large gap between the public and government.
However, because Obama’s initiatives depend on the effective collection, publication, and communication of information, open data advocates have a particular contribution to make. It’s important to think about what lessons we can apply from our experiences with open data — and with data collected and used for police accountability — in order to ensure that this initiative has the greatest possible impact. As an open data and open government community, can we make recommendations that can help improve the data we’re collecting for police transparency and accountability?
I’m going to begin a list, but it’s just a beginning – I am certain that you have many more recommendations to make. I’ll categorize them first by Obama’s “Strengthening Community Policing” initiatives and then keep thinking about what additional data is needed. Please think along with me about what kind of datasets we will need, what potential issues with data availability and quality we’re likely to see, what kind of laws may need to be changed to improve access to the data necessary for police accountability, then make your recommendations in the Google Doc embedded at the end of this post. If you’ve seen any great projects you’ve seen which improve police transparency and accountability, be sure to share those as well….”
Selected Readings on Cities and Civic Technology
By Julia Root and Stefaan Verhulst
The Living Library’s Selected Readings series seeks to build a knowledge base on innovative approaches for improving the effectiveness and legitimacy of governance. This curated and annotated collection of recommended works on the topic of civic innovation was originally published in 2014.
The last five years have seen a wave of new organizations, entrepreneurs and investment in cities and the field of civic innovation. Two subfields, Civic Tech and Government Innovation, are particularly aligned with GovLab’s interest in the ways in which technology is and can be deployed to redesign public institutions and re-imagine governance.
The emerging field of civic technology, or “Civic Tech,” champions new digital platforms, open data and collaboration tools for transforming government service delivery and engagement with citizens. Government Innovation, while not a new field, has seen in the last five years a proliferation of new structures (e.g. Mayor’s Office of New Urban Mechanics), roles (e.g. Chief Technology/Innovation Officer) and public/private investment (e.g. Innovation Delivery Teams and Code for America Fellows) that are building a world-wide movement for transforming how government thinks about and designs services for its citizens.
There is no set definition for “civic innovation.” However, broadly speaking, it is about improving our cities through the implementation of tools, ideas and engagement methods that strengthen the relationship between government and citizens. The civic innovation field encompasses diverse actors from across the public, private and nonprofit spectrums. These can include government leaders, nonprofit and foundation professionals, urbanists, technologists, researchers, business leaders and community organizers, each of whom may use the term in a different way, but ultimately are seeking to disrupt how cities and public institutions solve problems and invest in solutions.
Selected Reading List (in alphabetical order)
- Alissa Black and Rachel Burstein – A Guide for Making Innovation Offices Work – a report that creates a typology for the new innovation offices cropping up in cities and government agencies across the country.
- Alissa Black and Rachel Burstein – The 2050 City – What Civic Innovation Looks Like Today and Tomorrow – a white paper on the field of civic innovation and how it is defined by different stakeholders in the field.
- Bloomberg Philanthropies – Transform Your City Through Innovation: The Innovation Delivery Model For Making It Happen – a playbook for implementing an Innovation Delivery Team in your city.
- Jeremy M. Goldberg – Riding the Second Wave of Civic Innovation – an article that highlights new forms of public/private partnership in the field of civic innovation.
- Stephen Goldsmith and Susan Crawford – The Responsive City – a comprehensive book of case studies from Boston, Chicago, and New York that document how digital technologies are transforming the relationship between city governments and citizens.
- Jessica Mulholland and Noelle Knell – Chief Innovation Officers in State and Local Government (Interactive Map) – an article that maps the new role for innovation officers in municipal government.
- Open Plans – Field Scan on Civic Technology – a 2012 report from Living Cities that provides one of the first overviews and set of recommendations for the civic tech field.
- Mayur Patel, Jon Sotsky, Sean Gourley and Daniel Houghton – Knight Foundation Report on Civic Technology – a report that maps the field of civic tech, charts overall investment, clusters organizations into shared themes and offers robust examples of activity and impact.
- Anthony M. Townsend – Smart Cities: Big Data, Civic Hackers, and the Quest for a New Utopia – a book exploring the diversity of motivations, challenges and potential benefits of smart cities in our “era of mass urbanization and technological ubiquity.”
Annotated Selected Readings (in alphabetical order)
Books
Goldsmith, Stephen, and Susan Crawford. The Responsive City: Engaging Communities Through Data-Smart Governance. 1 edition. San Francisco, CA: Jossey-Bass, 2014. http://bit.ly/1zvKOL0.
- The Responsive City, a guide to civic engagement and governance in the digital age, is the culmination of research originating from the Data-Smart City Solutions initiative, an ongoing project at Harvard Kennedy School working to catalyze adoption of data projects on the city level.
- The “data smart city” is one that is responsive to citizens, engages them in problem solving and finds new innovative solutions for dismantling entrenched bureaucracy.
- The authors document case studies from New York City, Boston and Chicago to explore the following topics:
- Building trust in the public sector and fostering a sustained, collective voice among communities;
- Using data-smart governance to preempt and predict problems while improving quality of life;
- Creating efficiencies and saving taxpayer money with digital tools; and
- Spearheading these new approaches to government with innovative leadership.
Townsend, Anthony M. Smart Cities: Big Data, Civic Hackers, and the Quest for a New Utopia. 1 edition. New York: W. W. Norton & Company, 2013. http://bit.ly/17Y4G0R.
- In this book, Townsend illustrates how “cities worldwide are deploying technology to address both the timeless challenges of government and the mounting problems posed by human settlements of previously unimaginable size and complexity.”
- He also considers “the motivations, aspirations, and shortcomings” of the many stakeholders involved in the development of smart cities, and poses a new civics to guide these efforts.
- He argues that smart cities are not made smart by various, soon-to-be-obsolete technologies built into its infrastructure; instead, it is how citizens are using ever-changing and grassroots technologies to be “human-centered, inclusive and resilient” that will make cities ‘smart.’
Reports + Journal Articles
Black, Alissa, and Rachel Burstein. “The 2050 City – What Civic Innovation Looks Like Today and Tomorrow.” White Paper. New America Foundation – California Civic Innovation Project, June 2013. https://bit.ly/2GohMvw.
- Through their interviews, the authors determine that civic innovation is not just a “compilation of projects” but that it can inspire institutional structural change.
- Civic innovation projects that have a “technology focus can sound very different than process-related innovations”; however the outcomes are actually quite similar as they disrupt how citizens and government engage with one another.
- Technology is viewed by some of the experts as an enabler of civic innovation – not necessarily the driver for innovation itself. What constitutes innovation is how new tools are implemented by government or by civic groups that changes the governing dynamic.
Patel, Mayur, Jon Sotsky, Sean Gourley, and Daniel Houghton. “Knight Foundation Report on Civic Technology.” Presentation. Knight Foundation, December 2013. http://slidesha.re/11UYgO0.
- This reports aims to advance the field of civic technology, which compared to the tech industry as a whole is relatively young. It maps the field, creating a starting place for understanding activity and investment in the sector.
- It defines two themes, Open Government and Civic Action, and identifies 11 clusters of civic tech innovation that fall into the two themes. For each cluster, the authors describe the type of activities and highlights specific organizations.
- The report identified more than $430 million of private and philanthropic investment directed to 102 civic tech organizations from January 2011 to May 2013.
Open Plans. “Field Scan on Civic Technology.” Living Cities, November 2012. http://bit.ly/1HGjGih.
- Commissioned by Living Cities and authored by Open Plans, the Field Scan investigates the emergent field of civic technology and generates the first analysis of the potential impact for the field as well as a critique for how tools and new methods need to be more inclusive of low-income communities in their use and implementation.
- Respondents generally agreed that the tools developed and in use in cities so far are demonstrations of the potential power of civic tech, but that these tools don’t yet go far enough.
- Civic tech tools have the potential to improve the lives of low-income people in a number of ways. However, these tools often fail to reach the population they are intended to benefit. To better understand this challenge, civic tech for low-income people must be considered in the broader context of their interactions with technology and with government.
- Although hackathons are popular, their approach to problem solving is not always driven by community needs, and hackathons often do not produce useful material for governments or citizens in need.
Goldberg, Jeremy M. “Riding the Second Wave of Civic Innovation.” Governing, August 28, 2014. http://bit.ly/1vOKnhJ.
- In this piece, Goldberg argues that innovation and entrepreneurship in local government increasingly require mobilizing talent from many sectors and skill sets.
- Organizations and Fellowship programs such as Bayes Impact, Code for America, Data Science for Social Good and Fuse Corps, are creating a new public-private partnership model that is bringing new talent into city hall, increasing innovation capacity and engagement with diverse networks.
Black, Alissa, and Burstein, Rachel. “A Guide for Making Innovation Offices Work.” IBM Center for the Business of Government, October 2014. http://bit.ly/1vOFZP4.
- In this report, Burstein and Black examine the recent trend toward the creation of innovation offices across the nation at all levels of government to understand the structural models now being used to stimulate innovation—both internally within an agency, and externally for the agency’s partners and communities.
- The authors conducted interviews with leadership of innovation offices of cities that include Philadelphia, Austin, Kansas City, Chicago, Davis, Memphis and Los Angeles.
- The report cites examples of offices, generates a typology for the field, links to projects and highlights success factors.
Mulholland, Jessica, and Noelle Knell. “Chief Innovation Officers in State and Local Government (Interactive Map).” Government Technology, March 28, 2014. http://bit.ly/1ycArvX.
- This article provides an overview of how different cities structure their Chief Innovation Officer positions and provides links to offices, projects and additional editorial content.
- Some innovation officers find their duties merged with traditional CIO responsibilities, as is the case in Chicago, Philadelphia and New York City. Others, like those in Louisville and Nashville, have titles that reveal a link to their jurisdiction’s economic development endeavors.
Toolkits
Bloomberg Philanthropies. January 2014. “Transform Your City through Innovation: The Innovation Delivery Model for Making It Happen.” New York: Bloomberg Philanthropies. http://bloombg.org/120VrKB.
- In 2011, Bloomberg Philanthropies funded a three-year innovation capacity program in five major United States cities— Atlanta, Chicago, Louisville, Memphis, and New Orleans – in which cities could hire top-level staff to develop and see through the implementation of solutions to top mayoral priorities such as customer service, murder, homelessness, and economic development, using a sequence of steps.
- The Innovation Delivery Team Playbook describes the Innovation Delivery Model and describes each aspect of the model from how to hire and structure the team, to how to manage roundtables and run competitions.
Participatory sensing: enabling interactive local governance through citizen engagement
New White Paper by the Institute for a Broadband-Enabled Society (Australia): “Local government (such as the City of Melbourne) is accountable and responsible for establishment, execution and oversight of strategic objectives and resource management in the metropolis. Faced with a rising population, Council has in place a number of strategic plans to ensure it is able to deliver services that maintain (and ideally improve) the quality of life for its citizens (including residents, workers and visitors). This publication explores participatory sensing (PS) and issues associated with governance in the light of new information gathering capabilities that directly engage citizens in collecting data and providing contextual insight that has the potential to greatly enhance Council operations in managing these environments. Download: Participatory Sensing: Enabling interactive local governance through citizen engagement (pdf: 2.3mb)“
Can Bottom-Up Institutional Reform Improve Service Delivery?
Working paper by Molina, Ezequiel: “This article makes three contributions to the literature. First, it provides new evidence of the impact of community monitoring interventions using a unique dataset from the Citizen Visible Audit (CVA) program in Colombia. In particular, this article studies the effect of social audits on citizens’ assessment of service delivery performance. The second contribution is the introduction a theoretical framework to understand the pathway of change, the necessary building blocks that are needed for social audits to be effective. Using this framework, the third contribution of this article is answering the following questions: i) under what conditions do citizens decide to monitor government activity and ii) under what conditions do governments facilitate citizen engagement and become more accountable.”
Organizing For Outcomes
Code for America Summit YouTube: “Michael Flowers, former Chief Analytics Officer for New York City, explores the organizational opportunities and challenges of supporting an outcomes-driven approach to service delivery and problem-solving in government and what he’s learned from doing this in the NYC Mayor’s Office of Data Analytics…”
Bridging Distant Worlds: Innovation in the Civic Space
A digital white paper by Public Innovation: “In an increasingly complex world, today’s challenges are interconnected. Many have argued that our civic institutions are not equipped to respond with the same velocity at which technology is advancing other sectors of the economy. While this may, in fact, be a fair criticism of our electoral, fiscal, and policy structures, a new mindset is emerging at government’s service delivery layer.
Civic innovation offers a new approach to solving community problems that is emergent, generative, resilient, participatory, human-centered, and driven by a process of validated learning where core assumptions are tested quickly and iteratively – and lead to better solutions that are both impactful and durable. And perhaps most surprisingly, new markets are being created that enable creative problem solvers to sustain their social impact through activities that don’t rely on traditional models of grant funding.
While the Sacramento region is making significant progress in this space, our civic innovation and entrepreneurship ecosystem has yet to reach its full potential. The purpose of this white paper is to make the case for why now is the time for a Regional Civic Technology, Innovation and Entrepreneurship Agenda.
The paper concludes with a set of recommendations for collective action among the region’s public, private, nonprofit organizations, and, of course, our fellow citizens. Appendix A articulates this agenda in the form of a resolution to be adopted by as many cities and counties the region as possible.
A recurring theme in this paper is that technology is fundamentally changing the way humans interact with organizations and each other. In order for regional leaders and residents to be honest with ourselves, we must consciously choose whether or not we are going to raise our expectations and co-create a new civic experience.
Because the future is now and the opportunities are infinite…”
The Decalogue of Policy Making 2.0: Results from Analysis of Case Studies on the Impact of ICT for Governance and Policy Modelling
Paper by Sotirios Koussouris, Fenareti Lampathaki, Gianluca Misuraca, Panagiotis Kokkinakos, and Dimitrios Askounis: “Despite the availability of a myriad of Information and Communication Technologies (ICT) based tools and methodologies for supporting governance and the formulation of policies, including modelling expected impacts, these have proved to be unable to cope with the dire challenges of the contemporary society. In this chapter we present the results of the analysis of a set of promising cases researched in order to understand the possible impact of what we define ‘Policy Making 2.0’, which refers to ‘a set of methodologies and technological solutions aimed at enabling better, timely and participative policy-making’. Based on the analysis of these cases we suggest a bouquet of (mostly ICT-related) practical and research recommendations that are relevant to researchers, practitioners and policy makers in order to guide the introduction and implementation of Policy Making 2.0 initiatives. We argue that this ‘decalogue’ of Policy Making 2.0 could be an operational checklist for future research and policy to further explore the potential of ICT tools for governance and policy modelling, so to make next generation policy making more ‘intelligent’ and hopefully able to solve or anticipate the societal challenges we are (and will be) confronted today and in the future.
City 72 Toolkit
“An effective preparedness platform customizable to your city. City72 is an open-source emergency preparedness platform that promotes community resilience and connection. This Toolkit is designed specifically for emergency preparedness organizations and provides the information and resources to create a customized City72 site for any city or region. It includes: how to create localized content, access to the code to build and install your City72 website, and tips for how to manage and promote your site.”
Online Tools Every Community Should Use
Courtney Subramanian at NationSwell: “Larger cities like Chicago, San Francisco and New York continue to innovate civic technology and bridge the divide between citizens and government, while this progress is leaving small communities behind.
Without digital tools, staff or infrastructure in place to bring basic services online, small local governments and their citizens are suffering from a digital divide. But one Silicon Valley mind is determined to break that barrier and help smaller cities understand how they can join the digital movement…any civic technology should include the following eight tools:
Bullets: Crime-related data that give residents a sense of how safety is handled in the city.
Examples: CrimeAround.Us, Crime in Chicago, Oakland Crimespotting
Bills: Providing citizens with more transparency around legislative data.
Examples: OpenGov’s AmericaDecoded, MySociety’s SayIt, Councilmatic
Budget: Making public finances and city spending available online.
Examples: OpenGov.com, OpenSpending, Look at Cook
Buses: Transportation tools to help residents with schedules, planning, etc.
Examples: OpenTripPlanner, OneBusAway
Data: Open, organized, municipal information.
Examples: Socrata, NuData, CKAN, OpenDataCatalog, Junar
411: An online information hotline used in the same regard as the phone version.
Examples: CityAnswers, MindMixer, OSQA
311: Non-emergency online assistance including reporting things like road repairs.
Examples: SeeClickFix, PublicStuff, Connected Bits, Service Tracker, Open311Mobile
211: A social services hotline for services including health, jobs training and housing.
Examples: Aunt Bertha, Purple Binder, Connect Chicago
“The opportunity is that we have the chance to take all of these components that are being built as open-source tools and turn them into companies that offer them to cities as hosted platforms,” Nemani told Next City. “Even a 10-person shop can put in a credit card number and pay a hundred dollars a month for one of these tools.”
While Nemani admits each city will be different — some places are too small for transportation components — working towards a template is critical to make civic technology accessible for everyone. But by focusing on these eight tools, any town is off to a great start….”
Making We the People More User-Friendly Than Ever
The White House: “With more than 14 million users and 21 million signatures, We the People, the White House’s online petition platform, has proved more popular than we ever thought possible. In the nearly three years since launch, we’ve heard from you on a huge range of topics, and issued more than 225 responses.
But we’re not stopping there. We’ve been working to make it easier to sign a petition and today we’re proud to announce the next iteration of We the People.
Since launch, we’ve heard from users who wanted a simpler, more streamlined way to sign petitions without creating an account and logging in every time. This latest update makes that a reality.
We’re calling it “simplified signing” and it takes the account creation step out of signing a petition. As of today, just enter your basic information, confirm your signature via email and you’re done. That’s it. No account to create, no logging in, no passwords to remember.
That’s great news for new users, but we’re betting it’ll be welcomed by our returning signers, too. If you signed a petition six months ago and you don’t remember your password, you don’t have to worry about resetting it. Just enter your email address, confirm your signature, and you’re done.