Bridging the Knowledge Gap: In Search of Expertise


New paper by Beth Simone Noveck, The GovLab, for Democracy: “In the early 2000s, the Air Force struggled with a problem: Pilots and civilians were dying because of unusual soil and dirt conditions in Afghanistan. The soil was getting into the rotors of the Sikorsky UH-60 helicopters and obscuring the view of its pilots—what the military calls a “brownout.” According to the Air Force’s senior design scientist, the manager tasked with solving the problem didn’t know where to turn quickly to get help. As it turns out, the man practically sitting across from him had nine years of experience flying these Black Hawk helicopters in the field, but the manager had no way of knowing that. Civil service titles such as director and assistant director reveal little about skills or experience.
In the fall of 2008, the Air Force sought to fill in these kinds of knowledge gaps. The Air Force Research Laboratory unveiled Aristotle, a searchable internal directory that integrated people’s credentials and experience from existing personnel systems, public databases, and users themselves, thus making it easy to discover quickly who knew and had done what. Near-term budgetary constraints killed Aristotle in 2013, but the project underscored a glaring need in the bureaucracy.
Aristotle was an attempt to solve a challenge faced by every agency and organization: quickly locating expertise to solve a problem. Prior to Aristotle, the DOD had no coordinated mechanism for identifying expertise across 200,000 of its employees. Dr. Alok Das, the senior scientist for design innovation tasked with implementing the system, explained, “We don’t know what we know.”
This is a common situation. The government currently has no systematic way of getting help from all those with relevant expertise, experience, and passion. For every success on Challenge.gov—the federal government’s platform where agencies post open calls to solve problems for a prize—there are a dozen open-call projects that never get seen by those who might have the insight or experience to help. This kind of crowdsourcing is still too ad hoc, infrequent, and unpredictable—in short, too unreliable—for the purposes of policy-making.
Which is why technologies like Aristotle are so exciting. Smart, searchable expert networks offer the potential to lower the costs and speed up the process of finding relevant expertise. Aristotle never reached this stage, but an ideal expert network is a directory capable of including not just experts within the government, but also outside citizens with specialized knowledge. This leads to a dual benefit: accelerating the path to innovative and effective solutions to hard problems while at the same time fostering greater citizen engagement.
Could such an expert-network platform revitalize the regulatory-review process? We might find out soon enough, thanks to the Food and Drug Administration…”

EU: GLOW (Global Legislative Openness Week)


GLOW is a celebration of open, participatory legislative processes around the world as well as an opportunity for diverse stakeholders to collaborate with one another and make progress toward adopting and implementing open-government commitments. The week is being led by the Legislative Openness Working Group of the Open Government Partnership, which is co-anchored by the National Democratic Institute and the Congress of Chile. 
The campaign kicks off with the International Day of Democracy on September 15, and throughout the 10 days you are invited to share your ideas and experiences, kickstart new transparency tools and engage members of your community in dialogue. Learn more about the global open government movement at OGP, and stay tuned into GLOW events by following this site and #OpenParl2014.
Where will GLOW be happening?
GLOW will connect a range of legislative openness activities, organized independently by civil society organizations and parliaments around the world. You can follow the action on Twitter by using the hashtag #OpenParl2014. We hope the GLOW campaign will inspire you to design and organize your own event or activity during this week. If you’d like to share your event and collaborate with others during GLOW, please send us a note.
The week’s festivities will be anchored by two Working Group meetings of civil society and parliamentary members. Beginning on the International Day of Democracy, September 15, the Working Group will host a regional meeting on expanding civic engagement through parliamentary openness in Podgorica, Montenegro, hosted in partnership with the Parliament of Montenegro. The week will conclude with the Working Group’s annual meeting in Chile, on September 25 and 26, 2014, where members will discuss progress made in the year since the Working Group’s launch. This meeting coincides with the 11th Plenary Assembly of ParlAmericas, an independent network composed of the national legislatures of the 35 independent states of the Americas, which will also consider issues of legislative openness as part of its meeting….” (More)

Making Policy Public: Participatory Bureaucracy in American Democracy


New book by Susan L. Moffitt: “This book challenges the conventional wisdom that government bureaucrats inevitably seek secrecy and demonstrates how and when participatory bureaucracy manages the enduring tension between bureaucratic administration and democratic accountability. Looking closely at federal level public participation in pharmaceutical regulation and educational assessments within the context of the vast system of American federal advisory committees, this book demonstrates that participatory bureaucracy supports bureaucratic administration in ways consistent with democratic accountability when it focuses on complex tasks and engages diverse expertise. In these conditions, public participation can help produce better policy outcomes, such as safer prescription drugs. Instead of bureaucracy’s opposite or alternative, public participation can work as its complement.

  • Argues that public participation through FDA drug review advisory committees leads to safer drug experiences on the market: fewer boxed warnings and fewer drug withdrawals
  • Suggests that the American system of public committees is truly vast, involving upwards of 70,000 committee members across 1,000 different committees
  • Details that public committees can be a source of transparency in government operations”

The Decalogue of Policy Making 2.0: Results from Analysis of Case Studies on the Impact of ICT for Governance and Policy Modelling


Paper by Sotirios Koussouris, Fenareti Lampathaki, Gianluca Misuraca, Panagiotis Kokkinakos, and Dimitrios Askounis: “Despite the availability of a myriad of Information and Communication Technologies (ICT) based tools and methodologies for supporting governance and the formulation of policies, including modelling expected impacts, these have proved to be unable to cope with the dire challenges of the contemporary society. In this chapter we present the results of the analysis of a set of promising cases researched in order to understand the possible impact of what we define ‘Policy Making 2.0’, which refers to ‘a set of methodologies and technological solutions aimed at enabling better, timely and participative policy-making’. Based on the analysis of these cases we suggest a bouquet of (mostly ICT-related) practical and research recommendations that are relevant to researchers, practitioners and policy makers in order to guide the introduction and implementation of Policy Making 2.0 initiatives. We argue that this ‘decalogue’ of Policy Making 2.0 could be an operational checklist for future research and policy to further explore the potential of ICT tools for governance and policy modelling, so to make next generation policy making more ‘intelligent’ and hopefully able to solve or anticipate the societal challenges we are (and will be) confronted today and in the future.

Rethinking Democracy


Dani Rodrik at Project Syndicate: “By many measures, the world has never been more democratic. Virtually every government at least pays lip service to democracy and human rights. Though elections may not be free and fair, massive electoral manipulation is rare and the days when only males, whites, or the rich could vote are long gone. Freedom House’s global surveys show a steady increase from the 1970s in the share of countries that are “free” – a trend that the late Harvard political scientist Samuel Huntington dubbed the “third wave” of democratization….

A true democracy, one that combines majority rule with respect for minority rights, requires two sets of institutions. First, institutions of representation, such as political parties, parliaments, and electoral systems, are needed to elicit popular preferences and turn them into policy action. Second, democracy requires institutions of restraint, such as an independent judiciary and media, to uphold fundamental rights like freedom of speech and prevent governments from abusing their power. Representation without restraint – elections without the rule of law – is a recipe for the tyranny of the majority.

Democracy in this sense – what many call “liberal democracy” – flourished only after the emergence of the nation-state and the popular upheaval and mobilization produced by the Industrial Revolution. So it should come as no surprise that the crisis of liberal democracy that many of its oldest practitioners currently are experiencing is a reflection of the stress under which the nation-state finds itself….

In developing countries, it is more often the institutions of restraint that are failing. Governments that come to power through the ballot box often become corrupt and power-hungry. They replicate the practices of the elitist regimes they replaced, clamping down on the press and civil liberties and emasculating (or capturing) the judiciary. The result has been called “illiberal democracy” or “competitive authoritarianism.” Venezuela, Turkey, Egypt, and Thailand are some of the better-known recent examples.

When democracy fails to deliver economically or politically, perhaps it is to be expected that some people will look for authoritarian solutions. And, for many economists, delegating economic policy to technocratic bodies in order to insulate them from the “folly of the masses” almost always is the preferred approach.

Effective institutions of restraint do not emerge overnight; and it might seem like those in power would never want to create them. But if there is some likelihood that I will be voted out of office and that the opposition will take over, such institutions will protect me from others’ abuses tomorrow as much as they protect others from my abuses today. So strong prospects for sustained political competition are a key prerequisite for illiberal democracies to turn into liberal ones over time.

Optimists believe that new technologies and modes of governance will resolve all problems and send democracies centered on the nation-state the way of the horse-drawn carriage. Pessimists fear that today’s liberal democracies will be no match for the external challenges mounted by illiberal states like China and Russia, which are guided only by hardnosed realpolitik. Either way, if democracy is to have a future, it will need to be rethought.”

In democracy and disaster, emerging world embraces 'open data'


Jeremy Wagstaff’ at Reuters: “Open data’ – the trove of data-sets made publicly available by governments, organizations and businesses – isn’t normally linked to high-wire politics, but just may have saved last month’s Indonesian presidential elections from chaos.
Data is considered open when it’s released for anyone to use and in a format that’s easy for computers to read. The uses are largely commercial, such as the GPS data from U.S.-owned satellites, but data can range from budget numbers and climate and health statistics to bus and rail timetables.
It’s a revolution that’s swept the developed world in recent years as governments and agencies like the World Bank have freed up hundreds of thousands of data-sets for use by anyone who sees a use for them. Data.gov, a U.S. site, lists more than 100,000 data-sets, from food calories to magnetic fields in space.
Consultants McKinsey reckon open data could add up to $3 trillion worth of economic activity a year – from performance ratings that help parents find the best schools to governments saving money by releasing budget data and asking citizens to come up with cost-cutting ideas. All the apps, services and equipment that tap the GPS satellites, for example, generate $96 billion of economic activity each year in the United States alone, according to a 2011 study.
But so far open data has had a limited impact in the developing world, where officials are wary of giving away too much information, and where there’s the issue of just how useful it might be: for most people in emerging countries, property prices and bus schedules aren’t top priorities.
But last month’s election in Indonesia – a contentious face-off between a disgraced general and a furniture-exporter turned reformist – highlighted how powerful open data can be in tandem with a handful of tech-smart programmers, social media savvy and crowdsourcing.
“Open data may well have saved this election,” said Paul Rowland, a Jakarta-based consultant on democracy and governance…”
 

America in Decay


Francis Fukuyama in Foreign Affairs:”… Institutions are “stable, valued, recurring patterns of behaviour”, as Huntington put it, the most important function of which is to facilitate collective action. Without some set of clear and relatively stable rules, human beings would have to renegotiate their interactions at every turn. Such rules are often culturally determined and vary across different societies and eras, but the capacity to create and adhere to them is genetically hard-wired into the human brain. A natural tendency to conformism helps give institutions inertia and is what has allowed human societies to achieve levels of social cooperation unmatched by any other animal species.
The very stability of institutions, however, is also the source of political decay. Institutions are created to meet the demands of specific circumstances, but then circumstances change and institutions fail to adapt. One reason is cognitive: people develop mental models of how the world works and tend to stick to them, even in the face of contradictory evidence. Another reason is group interest: institutions create favored classes of insiders who develop a stake in the status quo and resist pressures to reform.
In theory, democracy, and particularly the Madisonian version of democracy that was enshrined in the US Constitution, should mitigate the problem of such insider capture by preventing the emergence of a dominant faction or elite that can use its political power to tyrannize over the country. It does so by spreading power among a series of competing branches of government and allowing for competition among different interests across a large and diverse country.
But Madisonian democracy frequently fails to perform as advertised. Elite insiders typically have superior access to power and information, which they use to protect their interests. Ordinary voters will not get angry at a corrupt politician if they don’t know that money is being stolen in the first place. Cognitive rigidities or beliefs may also prevent social groups from mobilizing in their own interests. For example, in the United States, many working-class voters support candidates promising to lower taxes on the wealthy, despite the fact that such tax cuts will arguably deprive them of important government services.
Furthermore, different groups have different abilities to organize to defend their interests. Sugar producers and corn growers are geographically concentrated and focused on the prices of their products, unlike ordinary consumers or taxpayers, who are dispersed and for whom the prices of these commodities are only a small part of their budgets. Given institutional rules that often favor special interests (such as the fact that Florida and Iowa, where sugar and corn are grown, are electoral swing states), those groups develop an outsized influence over agricultural and trade policy. Similarly, middle-class groups are usually much more willing and able to defend their interests, such as the preservation of the home mortgage tax deduction, than are the poor. This makes such universal entitlements as Social Security or health insurance much easier to defend politically than programs targeting the poor only.
Finally, liberal democracy is almost universally associated with market economies, which tend to produce winners and losers and amplify what James Madison termed the “different and unequal faculties of acquiring property.” This type of economic inequality is not in itself a bad thing, insofar as it stimulates innovation and growth and occurs under conditions of equal access to the economic system. It becomes highly problematic, however, when the economic winners seek to convert their wealth into unequal political influence. They can do so by bribing a legislator or a bureaucrat, that is, on a transactional basis, or, what is more damaging, by changing the institutional rules to favor themselves — for example, by closing off competition in markets they already dominate, tilting the playing field ever more steeply in their favor.
Political decay thus occurs when institutions fail to adapt to changing external circumstances, either out of intellectual rigidities or because of the power of incumbent elites to protect their positions and block change. Decay can afflict any type of political system, authoritarian or democratic. And while democratic political systems theoretically have self-correcting mechanisms that allow them to reform, they also open themselves up to decay by legitimating the activities of powerful interest groups that can block needed change.
This is precisely what has been happening in the United States in recent decades, as many of its political institutions have become increasingly dysfunctional. A combination of intellectual rigidity and the power of entrenched political actors is preventing those institutions from being reformed. And there is no guarantee that the situation will change much without a major shock to the political order….”

Government opens up: 10k active government users on GitHub


GitHub: “In the summer of 2009, The New York Senate was the first government organization to post code to GitHub, and that fall, Washington DC quickly followed suit. By 2011, cities like Miami, Chicago, and New York; Australian, Canadian, and British government initiatives like Gov.uk; and US Federal agencies like the Federal Communications Commission, General Services Administration, NASA, and Consumer Financial Protection Bureau were all coding in the open as they began to reimagine government for the 21st century.
Fast forward to just last year: The White House Open Data Policy is published as a collaborative, living document, San Francisco laws are now forkable, and government agencies are accepting pull requests from every day developers.
This is all part of a larger trend towards government adopting open source practices and workflows — a trend that spans not only software, but data, and policy as well — and the movement shows no signs of slowing, with government usage on GitHub nearly tripling in the past year, to exceed 10,000 active government users today.

How government uses GitHub

When government works in the open, it acknowledges the idea that government is the world’s largest and longest-running open source project. Open data efforts, efforts like the City of Philadelphia’s open flu shot spec, release machine-readable data in open, immediately consumable formats, inviting feedback (and corrections) from the general public, and fundamentally exposing who made what change when, a necessary check on democracy.
Unlike the private sector, however, where open sourcing the “secret sauce” may hurt the bottom line, with government, we’re all on the same team. With the exception of say, football, Illinois and Wisconsin don’t compete with one another, nor are the types of challenges they face unique. Shared code prevents reinventing the wheel and helps taxpayer dollars go further, with efforts like the White House’s recently released Digital Services Playbook, an effort which invites every day citizens to play a role in making government better, one commit at a time.
However, not all government code is open source. We see that adopting these open source workflows for open collaboration within an agency (or with outside contractors) similarly breaks down bureaucratic walls, and gives like-minded teams the opportunity to work together on common challenges.

Government Today

It’s hard to believe that what started with a single repository just five years ago, has blossomed into a movement where today, more than 10,000 government employees use GitHub to collaborate on code, data, and policy each day….
You can learn more about GitHub in government at government.github.com, and if you’re a government employee, be sure to join our semi-private peer group to learn best practices for collaborating on software, data, and policy in the open.”

The Emergence of Government Innovation Teams


Hollie Russon Gilman at TechTank: “A new global currency is emerging.  Governments understand that people at home and abroad evaluate them based on how they use technology and innovative approaches in their service delivery and citizen engagement.  This raises opportunities, and critical questions about the role of innovation in 21st century governance.
Bloomberg Philanthropies and Nesta, the UK’s Innovation foundation, recently released a global report highlighting 20 government innovation teams.  Importantly, the study included teams that were established and funded by all levels of government (city, regional and national), and aims to find creative solutions to seemingly intractable solutions. This report features 20 teams across six continents and features some basic principles and commonalities that are instructive for all types of innovators, inside and outside, of government.
Using Government to Locally Engage
One of the challenges of representational democracy is that elected officials and government officials spend time in bureaucracies isolated from the very people they aim to serve.  Perhaps there can be different models.  For example, Seoul’s Innovation Bureau is engaging citizens to re-design and re-imagine public services.  Seoul is dedicated to becoming a Sharing City; including Tool Kit Centers where citizens can borrow machinery they would rarely use that would also benefit the whole community. This approach puts citizens at the center of their communities and leverages government to work for the people…
As I’ve outlined in a earlier TechTank post, there are institutional constraints for governments to try the unknown.  There are potential electoral costs, greater disillusionment, and gaps in vital service delivery. Yet, despite all of these barriers there are a variety of promising tools. For example, Finland has Sitra, an Innovation fund, whose mission is to foster experimentation to transform a diverse set of policy issues including sustainable energy and healthcare. Sitra invests in both the practical research and experiments to further public sector issues as well as invest in early stage companies.
We need a deeper understanding of the opportunities, and challenges, of innovation in government.    Luckily there are many researchers, think-tanks, and organizations beginning analysis.  For example, Professor and Associate Dean Anita McGahan, of the Rotman School of Management at the University of Toronto, calls for a more strategic approach toward understanding the use of innovation, including big data, in the public sector…”

Time for 21st century democracy


Martin Smith and Dave Richards at Policy Network (UK): “…The way that the world has changed is leading to a clash between two contrasting cultures.   Traditional, top down, elite models of democracy and accountability are no longer sustainable in an age of a digitally more open-society. As the recent Hansard Society Report into PMQs clearly reveals, the people see politicians as out of touch and remote.   What we need are two major changes. One is the recognition by institutions that they are now making decisions in an open world.  That even if they make decisions in private (which in certain cases they clearly have to) they should recognise that at some point those decisions may need to be justified.  Therefore every decision should be made on the basis that if it were open it would be deemed as legitimate.
The second is the development of bottom up accountability – we have to develop mechanisms where accountability is not mediated through institutions (as is the case with parliamentary accountability).  In its conclusion, the Hansard Society report proposes new technology could be used to allow citizens rather than MPs to ask questions at Prime Minister’s question time.  This is one of many forms of citizen led accountability that could reinforce the openness of decision making.
New technology creates the opportunity to move away from 19th century democracy.  Technology can be used to change the way decisions are made, how citizens are involved and how institutions are held to account.  This is already happening with social groups using social media, on-line petitions and mobile technologies as part of their campaigns.  However, this process needs to be formalised (such as in the Hansard Society’s suggestion for citizen’s questions).  There is also a need for more user friendly ways of analysing big data around government performance.  Big data creates many new ways in which decisions can be opened up and critically reviewed.  We also need much more explicit policies of leak and whistleblowing so that those who do reveal the inner workings of governments are not criminalised….”
Fundamentally, the real change is about treating citizens as grown-ups recognising that they can be privy to the details of the policy-making process.  There is a great irony in the playground behaviour of Prime Minister’s question time and the patronising attitudes of political elites towards voters (which tends to infantilise citizens as not to have the expertise to fully participate).  The most important change is that institutions start to act as if they are operating in an open society where they are directly accountable and hence are in a position to start regaining the trust of the people.   The closed world of institutions is no longer viable in a digital age.