Mashable: “Walgreens is reaching out to consumers who are so walloped with a cold or flu that a trip to the corner drugstore seems an insurmountable obstacle.
The national drug chain is partnering with TaskRabbit, the online mobile marketplace, to allow deliveries of over-the-counter cold medicine in any of the 19 cities in which TaskRabbit is available. Such deliveries can be made via TaskRabbit’s iOS app or on its website. Standard TaskRabbit rates apply including a 20% service charge and a runner’s fee. So if a runner’s fee is $10, you would pay an additional $12 plus the cost of your cold medicine, to get the delivery.
The partnership, arranged by OMD’s Ignition Factory, runs this week through Feb. 18, typically the weeks in which cold and flu complaints have the sharpest increases. During that time, the Walgreens option will appear in TaskRabbit’s iOS app’s Task Wheel and on the website. Though TaskRabbit has partnered with other national brands, including Pepsi, this is its first with a retailer.
However, the deal is more of a pr exercise than anything else: Consumers have had the ability arrange a TaskRabbit to shop and buy cold medicine at Walgreens prior to the agreement. The chain is hoping to raise awareness about this option, though.
“We just wanted to make it as easy as possible,” says Wilson Standish, project manager at Ignition Factory. “When you’re sick, you don’t even want to get out of bed.”
Crowdsourcing Social Problems
Article by William D. Eggers in Reason: “reCAPTCHA and Duolingo both represent a distinctly 21st-century form of distributed problem solving. These Internet-enabled approaches tend to be faster, far less expensive, and far more resilient than the heavyweight industrial-age methods of solving big social problems that we’ve grown accustomed to over the past century. They typically involve highly diverse resources-volunteer time, crowdfunding, the capabilities of multinational corporations, entrepreneurial capital, philanthropic funding-aligned around common objectives such as reducing congestion, providing safe drinking water, or promoting healthy living. Crowdsourcing offers not just a better way of doing things, but a radical challenge to the bureaucratic status quo.
Here are several ways public, private, and nonprofit organizations can use lightweight, distributed approaches to solve societal problems faster and cheaper than the existing sclerotic models.
Chunk the Problem
The genius of reCAPTCHA and Duolingo is that they divide labor into small increments, performed for free, often by people who are unaware of the project they’re helping to complete. This strategy has wide public-policy applications, even in dealing with potholes….
Meanwhile, Finland’s DigitalKoot project enlisted volunteers to digitize their own libraries by playing a computer game that challenged them to transcribe scans of antique manuscripts.
Governments can set up a microtasking platform, not just for citizen engagement but as a way to harness the knowledge and skills of public employees across multiple departments and agencies. If microtasking can work to connect people outside the “four walls” of an organization, think of its potential as a platform to connect people and conduct work inside an organization-even an organization as bureaucratic as government.
…
Decentralize Service to the Self
A young woman slices her finger on a knife. As she compresses the bleeding with gauze, she needs to know if her wound warrants stitches. So she calls up Blue Cross’ 24-hour nurse hotline, where patients call to learn if they should see a doctor. The nurse asks her to describe the depth of the cut. He explains she should compress it with gauze and skip the ER. In aggregate, savings like this amount to millions of dollars of avoided emergency room visits.
Since 2003, Blue Cross has been shifting the work of basic triage and risk mitigation to customers. Britain’s National Health Service (NHS) implemented a similar program, NHS Direct, in 1998. NHS estimates that the innovation has saved it £44 million a year….
Gamify Drudgery
Finland’s national library houses an enormous archive of antique texts, which officials hoped to scan and digitize into ordinary, searchable text documents. Rather than simply hire people for the tedium of correcting garbled OCR scans, the library invited the public to play a game. An online program called DigitalKoot lets people transcribe scanned words, and by typing accurately, usher a series of cartoon moles safely across a bridge….
Build a Two-Sided Market
Road infrastructure costs government five cents per driver per mile, according to the Victoria Transport Policy Institute. “That’s a dollar the government paid for the paving of that road and the maintaining of that infrastructure…just for you, not the other 3,000 people that travelled that same segment of highway in that same hour that you did,” says Sean O’Sullivan, founder of Carma, a ridesharing application.
Ridesharing companies such as Carma, Lyft, and Zimride are attempting to recruit private cars for the public transit network, by letting riders pay a small fee to carpool. A passenger waits at a designated stop, and the app alerts drivers, who can scan a profile of their potential rider. It’s a prime example of a potent new business model…
Remove the Middleman
John McNair dropped out of high school at age 16. By his thirties, he became an entrepreneur, producing and selling handmade guitars, but carpentry alone wouldn’t grow his business. So the founder of Red Dog Guitars enrolled in a $20 class on Skillshare.com, taught by the illustrator John Contino, to learn to brand his work with hand lettered product labels. Soon, a fellow businessman was asking McNair for labels to market guitar pickups.
Traditionally, the U.S. government might invest in retraining someone like John. Instead, peer-to-peer technology has allowed a community of designers to help John develop his skills. Peer-to-peer strategies enable citizens to meet each other’s needs, cheaply. Peer-to-peer solutions can help fix problems, deliver services, and supplement traditional approaches.
Peer-to-peer can lessen our dependence on big finance. Kickstarter lets companies skip the energy of convincing a banker that their product is viable. They just need to convince customers…”
What Jelly Means
Steven Johnson: “A few months ago, I found this strange white mold growing in my garden in California. I’m a novice gardener, and to make matters worse, a novice Californian, so I had no idea what these small white cells might portend for my flowers.
This is one of those odd blank spots — I used the call them Googleholes in the early days of the service — where the usual Delphic source of all knowledge comes up relatively useless. The Google algorithm doesn’t know what those white spots are, the way it knows more computational questions, like “what is the top-ranked page for “white mold?” or “what is the capital of Illinois?” What I want, in this situation, is the distinction we usually draw between information and wisdom. I don’t just want to know what the white spots are; I want to know if I should be worried about them, or if they’re just a normal thing during late summer in Northern California gardens.
Now, I’m sure I know a dozen people who would be able to answer this question, but the problem is I don’t really know which people they are. But someone in my extended social network has likely experienced these white spots on their plants, or better yet, gotten rid of them. (Or, for all I know, ate them — I’m trying not to be judgmental.) There are tools out there that would help me run the social search required to find that person. I can just bulk email my entire address book with images of the mold and ask for help. I could go on Quora, or a gardening site.
But the thing is, it’s a type of question that I find myself wanting to ask a lot, and there’s something inefficient about trying to figure the exact right tool to use to ask it each time, particularly when we have seen the value of consolidating so many of our queries into a single, predictable search field at Google.
This is why I am so excited about the new app, Jelly, which launched today. …
Jelly, if you haven’t heard, is the brainchild of Biz Stone, one of Twitter’s co-founders. The service launches today with apps on iOS and Android. (Biz himself has a blog post and video, which you should check out.) I’ve known Biz since the early days of Twitter, and I’m excited to be an adviser and small investor in a company that shares so many of the values around networks and collective intelligence that I’ve been writing about since Emergence.
The thing that’s most surprising about Jelly is how fun it is to answer questions. There’s something strangely satisfying in flipping through the cards, reading questions, scanning the pictures, and looking for a place to be helpful. It’s the same broad gesture of reading, say, a Twitter feed, and pleasantly addictive in the same way, but the intent is so different. Scanning a twitter feed while waiting for the train has the feel of “Here we are now, entertain us.” Scanning Jelly is more like: “I’m here. How can I help?”
Crowdsourcing drug discovery: Antitumour compound identified
David Bradley in Spectroscopy.now: “American researchers have used “crowdsourcing” – the cooperation of a large number of interested non-scientists via the internet – to help them identify a new fungus. The species contains unusual metabolites, isolated and characterized, with the help of vibrational circular dichroism (VCD). One compound reveals itself to have potential antitumour activity.
So far, a mere 7 percent of the more than 1.5 million species of fungi thought to exist have been identified and an even smaller fraction of these have been the subject of research seeking bioactive natural products. …Robert Cichewicz of the University of Oklahoma, USA, and his colleagues hoped to remedy this situation by working with a collection of several thousand fungal isolates from three regions: Arctic Alaska, tropical Hawaii, and subtropical to semiarid Oklahoma. Collaborator Susan Mooberry of the University of Texas at San Antonio carried out biological assays on many fungal isolates looking for antitumor activity among the metabolites in Cichewicz’s collection. A number of interesting substances were identified…
However, the researchers realized quickly enough that the efforts of a single research team were inadequate if samples representing the immense diversity of the thousands of fungi they hoped to test were to be obtained and tested. They thus turned to the help of citizen scientists in a “crowdsourcing” initiative. In this approach, lay people with an interest in science, and even fellow scientists in other fields, were recruited to collect and submit soil from their gardens.
As the samples began to arrive, the team quickly found among them a previously unknown fungal strain – a Tolypocladium species – growing in a soil sample from Alaska. Colleague Andrew Miller of the University of Illinois did the identification of this new fungus, which was found to be highly responsive to making new compounds based on changes in its laboratory growth conditions. Moreover, extraction of the active chemicals from the isolate revealed a unique metabolite which was shown to have significant antitumour activity in laboratory tests. The team suggests that this novel substance may represent a valuable new approach to cancer treatment because it precludes certain biochemical mechanisms that lead to the emergence of drug resistance in cancer with conventional drugs…
The researchers point out the essential roles that citizen scientists can play. “Many of the groundbreaking discoveries, theories, and applied research during the last two centuries were made by scientists operating from their own homes,” Cichewicz says. “Although much has changed, the idea that citizen scientists can still participate in research is a powerful means for reinvigorating the public’s interest in science and making important discoveries,” he adds.”
The Effective Use of Crowdsourcing in E-Governance
NESTA: 14 predictions for 2014
NESTA: “Every year, our team of in-house experts predicts what will be big over the next 12 months.
This year we set out our case for why 2014 will be the year we’re finally delivered the virtual reality experience we were promised two decades ago, the US will lose technological control of the Internet, communities will start crowdsourcing their own political representatives and we’ll be introduced to the concept of extreme volunteering – plus 10 more predictions spanning energy, tech, health, data, impact investment and social policy…
People powered data
But all of that could be about to change. Edward Snowden’s NSA revelations have fuelled a growing perception that the big social media firms are cavalier with personal data (a perception not helped by Facebook and Google’s recent moves to make tracking cookies less visible) and the Information Commissioner has described the data protection breaches of many internet firms, banks and others as ‘horrifying’.
According to some this doesn’t matter. Scott McNealy of Sun Microsystems famously dismissed the problem: “you have zero privacy anyway. Get over it.” Mark Zuckerberg claims that young people no longer worry about making their lives transparent. We’re willing to be digital chattels so long as it doesn’t do us any visible harm.
That’s the picture now. But the past isn’t always a good guide to the future. More digitally savvy young people put a high premium on autonomy and control, and don’t like being the dupes of big organisations. We increasingly live with a digital aura alongside our physical identity – a mix of trails, data, pictures. We will increasingly want to shape and control that aura, and will pay a price if we don’t.
That’s why the movement for citizen control over data has gathered momentum. It’s 30 years since Germany enshrined ‘informational self-determination’ in the constitution and other countries are considering similar rules. Organisations like Mydex and Qiy now give users direct control over a store of their personal data, part of an emerging sector of Personal Data Stores, Privacy Dashboards and even ‘Life Management Platforms’. …
In the UK, the government-backed Midata programme is encouraging firms to migrate data back to public control, while the US has introduced green, yellow and blue buttons to simplify the option of taking back your data (in energy, education and the Veterans Administration respectively). Meanwhile a parallel movement encourages people to monetise their own data – so that, for example, Tesco or Experian would have to pay for the privilege of making money out of analysing your purchases and behaviours.
When people are shown what really happens to their data now they are shocked. That’s why we may be near a tipping point. A few more scandals could blow away any remaining complacency about the near future world of ubiquitous facial recognition software (Google Glasses and the like), a world where more people are likely to spy on their neighbours, lovers and colleagues.
The crowdsourced politician
However a glimpse of an alternative approach may have arrived courtesy of the 2013 Australian Federal Election.
Tired of being taken for granted by the local MP, locals in the traditionally safe conservative seat of Indi embarked on a structured process of community ‘kitchen table’ conversations to articulate an independent account of the region’s needs. The community group, Voice for Indi, later nominated its chair, Cath McGowan, as an independent candidate. It crowdfunded their campaign finances and built a formidable army of volunteers through a sophisticated social media operation….
The rise of ‘extreme’ volunteering
Let me give you a few early examples of what we are already starting to see in the UK:
- Giving a whole year of your life in service of kids. That’s what City Year volunteers do – Young people (18-25) dedicate a year, full-time, before university or work to support head teachers in turning around the behaviour and academics of some of the most underprivileged UK schools.
- Giving a stranger a place to live and making them part of your family. That’s what Shared Lives Plus carers do. They ‘adopt’ an older person or a person with learning disabilities and offer them a place in their family. So instead of institutional care, families provide the full-time care – much like a ‘fostering for adults’ programme. Can you imagine inviting someone to come and live with you?…
Lessons in the crowdsourced verification of news from Storyful and Reddit’s Syria forum
Mathew Ingram at GigaOm: “One of the most powerful trends in media over the past year is the crowdsourced verification of news, whether it’s the work of a blogger like Brown Moses or former NPR journalist Andy Carvin. Two other interesting efforts in this area are the “open newsroom” approach taken by Storyful — which specializes in verifying social-media reports for mainstream news entities — and a Reddit forum devoted to crowdsourcing news coverage of the civil war in Syria.
Storyful journalist Joe Galvin recently looked at some of the incidents that the company has helped either debunk or verify over the past year — including a fake tweet from the official account of the Associated Press about explosions at the White House (which sent the Dow Jones index plummeting before it was corrected), a claim from Russian authorities that a chemical attack in Syria had been pre-meditated, and a report from investigative journalist Seymour Hersh about the same attack that questioned whether the government had been involved….
Reddit, meanwhile, has been conducting some “open newsroom”-style experiments of its own around a number of news events, including the Syrian civil war. The site has come under fire in the past for some of those efforts — including the attempt to identify the bombers in the Boston bombings case, which went badly awry — but the Syrian thread in particular is a good example of how a smart aggregator can make sense of an ongoing news event. In a recent post at a site called Dissected News, one of the moderators behind the /r/SyrianCivilWar sub-Reddit — a 22-year-old law student named Christopher Kingdon (or “uptodatepronto” as he is known on the site) — wrote about his experiences with the forum, which is trying to be a broadly objective source for breaking news and information about the conflict….
Some of what the moderators do in the forum is similar to the kind of verification that Storyful or the BBC’s “user-generated content desk” do — checking photos and video for obvious signs of fakery and hoaxes. But Kingdon also describes how much effort his team of volunteers puts into ensuring that the sub-Reddit doesn’t degenerate into trolling or flame-wars. Strict rules are enforced “to prevent personal attacks, offensive and violent language and racism” and the moderators favor posts that “utilize sources, background information and a dash of common sense.”
Continued Progress: Engaging Citizen Solvers through Prizes
Blog post by Cristin Dorgelo: “Today OSTP released its second annual comprehensive report detailing the use of prizes and competitions by Federal agencies to spur innovation and solve Grand Challenges. Those efforts have expanded in the last two years under the America COMPETES Reauthorization Act of 2010, which granted all Federal agencies the authority to conduct prize competitions to spur innovation, solve tough problems, and advance their core missions.
This year’s report details the remarkable benefits the Federal Government reaped in Fiscal Year (FY) 2012 from more than 45 prize competitions across 10 agencies. To date, nearly 300 prize competitions have been implemented by 45 agencies through the website Challenge.gov.
Over the past four years, the Obama Administration has taken important steps to make prizes a standard tool in every agency’s toolbox. In his September 2009 Strategy for American Innovation, President Obama called on all Federal agencies to increase their use of prizes to address some of our Nation’s most pressing challenges. In March 2010, the Office of Management and Budget issued a policy framework to guide agencies in using prizes to mobilize American ingenuity and advance their respective core missions. Then, in September 2010, the Administration launched Challenge.gov, a one-stop shop where entrepreneurs and citizen solvers can find public-sector prize competitions.
The prize authority in COMPETES is a key piece of this effort. By giving agencies a clear legal path and expanded authority to deploy competitions and challenges, the legislation makes it dramatically easier for agencies to enlist this powerful approach to problem-solving and to pursue ambitious prizes with robust incentives…
To support these ongoing efforts, the General Services Administration continues to train agencies about resources and vendors available to help them administer prize competitions. In addition, NASA’s Center of Excellence for Collaborative Innovation (CoECI) provides other agencies with a full suite of services for incentive prize pilots – from prize design, through implementation, to post-prize evaluation”
Why This Company Is Crowdsourcing, Gamifying The World's Most Difficult Problems
FastCompany: “The biggest consultancy firms–the McKinseys and Janeses of the world–make many millions of dollars predicting the future and writing what-if reports for clients. This model is built on the idea that those companies know best–and that information and ideas should be handed down from on high.
But one consulting house, Wikistrat, is upending the model: Instead of using a stable of in-house analysts, the company crowdsources content and pays the crowd for its time. Wikistrat’s hundreds of analysts–primarily consultants, academics, journalists, and retired military personnel–are compensated for participating in what they call “crowdsourced simulations.” In other words, make money for brainstorming.
According to Joel Zamel, Wikistrat’s founder, approximately 850 experts in various fields rotate in and out of different simulations and project exercises for the company. While participating in a crowdsourced simulation, consultants are are paid a flat fee plus performance bonuses based on a gamification engine where experts compete to win extra cash. The company declined revealing what the fee scale is, but as of 2011 bonus money appears to be in the $10,000 range.
Zamel characterizes the company’s clients as a mix of government agencies worldwide and multinational corporations. The simulations are semi-anonymous for players; consultants don’t know who their paper is being written for or who the end consumer is, but clients know which of Wikistrat’s contestants are participating in the brainstorm exercise. Once an exercise is over, the discussions from the exercise are taken by full-time employees at Wikistrat and converted into proper reports for clients.
“We’ve developed a quite significant crowd network and a lot of functionality into the platform,” Zamel tells Fast Company. “It uses a gamification engine we created that incentivizes analysts by ranking them at different levels for the work they do on the platform. They are immediately rewarded through the engine, and we also track granular changes made in real time. This allows us to track analyst activity and encourages them to put time and energy into Wiki analysis.” Zamel says projects typically run between three and four weeks, with between 50 and 100 analysts working on a project for generally between five and 12 hours per week. Most of the analysts, he says, view this as a side income on top of their regular work at day jobs but some do much more: Zamel cited one PhD candidate in Australia working 70 hours a week on one project instead of 10 to 15 hours.
Much of Wikistrat’s output is related to current events. Although Zamel says the bulk of their reports are written for clients and not available for public consumption, Wikistrat does run frequent public simulations as a way of attracting publicity and recruiting talent for the organization. Their most recent crowdsourced project is called Myanmar Moving Forward and runs from November 25 to December 9. According to Wikistrat, they are asking their “Strategic community to map out Myanmar’s current political risk factor and possible futures (positive, negative, or mixed) for the new democracy in 2015. The simulation is designed to explore the current social, political, economic, and geopolitical threats to stability–i.e. its political risk–and to determine where the country is heading in terms of its social, political, economic, and geopolitical future.”…
Google Global Impact Award Expands Zooniverse
Press Release: “A $1.8 million Google Global Impact Award will enable Zooniverse, a nonprofit collaboration led by the Adler Planetarium and the University of Oxford, to make setting up a citizen science project as easy as starting a blog and could lead to thousands of innovative new projects around the world, accelerating the pace of scientific research.
The award supports the further development of the Zooniverse, the world’s leading ‘citizen science’ platform, which has already given more than 900,000 online volunteers the chance to contribute to science by taking part in activities including discovering planets, classifying plankton or searching through old ship’s logs for observations of interest to climate scientists. As part of the Global Impact Award, the Adler will receive $400,000 to support the Zooniverse platform.
With the Google Global Impact Award, Zooniverse will be able to rebuild their platform so that research groups with no web development expertise can build and launch their own citizen science projects.
“We are entering a new era of citizen science – this effort will enable prolific development of science projects in which hundreds of thousands of additional volunteers will be able to work alongside professional scientists to conduct important research – the potential for discovery is limitless,” said Michelle B. Larson, Ph.D., Adler Planetarium president and CEO. “The Adler is honored to join its fellow Zooniverse partner, the University of Oxford, as a Google Global Impact Award recipient.”
The Zooniverse – the world’s leading citizen science platform – is a global collaboration across several institutions that design and build citizen science projects. The Adler is a founding partner of the Zooniverse, which has already engaged more than 900,000 online volunteers as active scientists by discovering planets, mapping the surface of Mars and detecting solar flares. Adler-directed citizen science projects include: Galaxy Zoo (astronomy), Solar Stormwatch (solar physics), Moon Zoo (planetary science), Planet Hunters (exoplanets) and The Milky Way Project (star formation). The Zooniverse (zooniverse.org) also includes projects in environmental, biological and medical sciences. Google’s investment in the Adler and its Zooniverse partner, the University of Oxford, will further the global reach, making thousands of new projects possible.”