Wall Street Journal: “Behavioral scientists look for environmental ‘nudges’ to influence how people act. Pelle Guldborg Hansen, a behavioral scientist, is trying to figure out how to board passengers on a plane with less fuss.
The goal is to make plane-boarding more efficient by coaxing passengers to want to be more orderly, not by telling them they must. It is one of many projects in which Dr. Hansen seeks to encourage people, when faced with options, to make better choices. Among these: prompting people to properly dispose of cigarette butts outside of bars and clubs and inducing hospital workers to use hand sanitizers.
Dr. Hansen, 37 years old, is director of the Initiative for Science, Society & Policy, a collaboration of the University of Southern Denmark and Roskilde University. The concept behind his work is known commonly as a nudge, dubbed such because of the popular 2008 book of the same name by U.S. academics Richard Thaler and Cass Sunstein that examined how people make decisions.
At the Copenhagen airport, Dr. Hansen recently deployed a team of three young researchers to mill about a gate in terminal B. The trio was dressed casually in jeans and wore backpacks. They blended in with the passengers, except for the badges they wore displaying airport credentials, and the clipboards and pens they carried to record how the boarding process unfolds.
Thirty-five minutes before a flight departed, the team got into position. Andreas Rathmann Jensen stood in one corner, then moved to another, so he could survey the entire gate area. He mapped where people were sitting and where they placed their bags. This behavior can vary depending, for example, if people are flying alone, with a partner or in a group.
Johannes Schuldt-Jensen circulated among the rows and counted how many bags were blocking seats and how many seats were empty as boarding time approached. He wore headphones, though he wasn’t listening to music, because people seem less suspicious of behavior when a person has headphones on, he says. Another researcher, Kasper Hulgaard, counted how many people were standing versus sitting.
The researchers are mapping out gate-seating patterns for a total of about 500 flights. Some early observations: The more people who are standing, the more chaotic boarding tends to be. Copenhagen airport seating areas are designed for groups, even though most travelers come solo or in pairs. Solo flyers like to sit in a corner and put their bag on an adjacent seat. Pairs of travelers tend to perch anywhere as long as they can sit side-by-side….”
The Responsive City: Engaging Communities Through Data-Smart Governance
New book by The Responsive City: Engaging Communities Through Data-Smart Governance. The Responsive City is a guide to civic engagement and governance in the digital age that will help leaders link important breakthroughs in about technology and big data analytics with age-old lessons of small-group community input to create more agile, competitive, and economically resilient cities. Featuring vivid case-studies highlighting the work of individuals in New York, Boston, Rio de Janeiro, Stockholm, Indiana, and Chicago, the book provides a compelling model for the future of cities and states. The authors demonstrate how digital innovations will drive a virtuous cycle of responsiveness centered on “empowerment” : 1) empowering public employees with tools to both power their performance and to help them connect more personally to those they service, 2) empowering constituents to see and understand problems and opportunities faced by cities so that they can better engage in the life of their communities, and 3) empowering leaders to drive towards their missions and address the grand challenges confronting cities by harnessing the predictive power of cross-government Big Data, the book will help mayors, chief technology officers, city administrators, agency directors, civic groups and nonprofit leaders break out of current paradigms in order to collectively address civic problems. Co-authored by Stephen Goldsmith, former Mayor of Indianapolis, and current Director of the Innovations in Government Program at the Harvard Kennedy School and Susan Crawford, co-director of Harvard’s Berkman Center for Internet and Society.
The Responsive City highlights the ways in which leadership, empowered government employees, thoughtful citizens, and 21st century technology can combine to improve government operations and strengthen civic trust. It provides actionable advice while exploring topics like:
- Visualizing service delivery and predicting improvement
- Making the work of government employees more meaningful
- Amplification and coordination of focused citizen engagement
- Big Data in big cities – stories of surprising successes and enormous potential”
Interpreting Hashtag Politics – Policy Ideas in an Era of Social Media
New book by Stephen Jeffares: “Why do policy actors create branded terms like Big Society and does launching such policy ideas on Twitter extend or curtail their life? This book argues that the practice of hashtag politics has evolved in response to an increasingly congested and mediatised environment, with the recent and rapid growth of high speed internet connections, smart phones and social media. It examines how policy analysis can adapt to offer interpretive insights into the life and death of policy ideas in an era of hashtag politics.
This text reveals that policy ideas can at the same time be ideas, instruments, visions, containers and brands, and advises readers on how to tell if a policy idea is dead or dying, how to map the diversity of viewpoints, how to capture the debate, when to engage and when to walk away. Each chapter showcases innovative analytic techniques, illustrated by application to contemporary policy ideas.”
Generative Emergence: A New Discipline of Organizational, Entrepreneurial, and Social Innovation
New book by Benyamin Lichtenstein: “Culminating more than 30 years of research into evolution, complexity science, organizing and entrepreneurship, this book provides insights to scholars who are increasingly using emergence to explain social phenomena. In addition to providing the first comprehensive definition and framework for understanding emergence, it is the first publication of data from a year-long experimental study of emergence in high-potential ventures—a week-by-week longitudinal analysis of their processes based on over 750 interviews and 1000 hours of on-site observation. These data, combined with reports from over a dozen other studies, confirm the dynamics of the five phase model in multiple contexts…
Key insights from the book include:
- Findings which show a major difference between an aspiration that generates a purposive drive for generative emergence, versus a performance-driven crisis that sparks organizational change and transformation. This difference has important implications for studies of entrepreneurship, innovation, and social change.
- A definition of emergence based on 100+ years of work in philosophy and philosophy of science, evolutionary studies, sociology, and organization science.
- The most inclusive review of complexity science published, to help reinvigorate and legitimize those methods in the social sciences.
- The Dynamic States Model—a new approach for understanding the non-linear growth and development of new ventures.
- In-depth examinations of more than twenty well-known emergence studies, to reveal their shared dynamics and underlying drivers.
- Proposals for applying the five-phase model—as a logic of emergence—to social innovation, organizational leadership, and entrepreneurial development.”
Privacy-Invading Technologies and Privacy by Design
New book by Demetrius Klitou: “Challenged by rapidly developing privacy-invading technologies (PITs), this book provides a convincing set of potential policy recommendations and practical solutions for safeguarding both privacy and security. It shows that benefits such as public security do not necessarily come at the expense of privacy and liberty overall.
Backed up by comprehensive study of four specific PITs – Body scanners; Public space CCTV microphones; Public space CCTV loudspeakers; and Human-implantable microchips (RFID implants/GPS implants) – the author shows how laws that regulate the design and development of PITs may more effectively protect privacy than laws that only regulate data controllers and the use of such technologies. New rules and regulations should therefore incorporate fundamental privacy principles through what is known as ‘Privacy by Design’.
The numerous sources explored by the author provide a workable overview of the positions of academia, industry, government and relevant international organizations and NGOs.
- Explores a relatively novel approach of protecting privacy
- Offers a convincing set of potential policy recommendations and practical solutions
- Provides a workable overview of the positions of academia, industry, government and relevant international organizations and NGOs”
Crowd-Sourced Augmented Realities: Social Media and the Power of Digital Representation
Pre-publication version of a chapter by Matthew Zook, Mark Graham and Andrew Boulton in S. Mains, J. Cupples, and C. Lukinbeal. Mediated Geographies/Geographies of Media. Springer Science International Handbooks in Human Geography, (Forthcoming): “A key and distinguishing feature of society today is that its increasingly documented by crowd-sourced social media discourse about public experiences. Much of this social media content is geo-referenced and exists in layers of information draped over the physical world, invisible to the naked eye but accessible to range of digital (and often) mobile devices. When we access these information layers, they mediate the mundane practices of everyday life, (e.g., What or who is nearby? How do I move from point A to B) through the creation of augmented realities, i.e., unstable, context dependent representations of places brought temporary into being by combining the space of material and virtual experience.
These augmented realities, as particular representations of locations, places and events, are vigorously promoted or contested and thus become important spots in which power is exercised, much in the same way that maps have long had power to reinforce or challenge the status quo. However, because many of the processes and practices behind the creation of augmented realities are unseen, its power is often overlooked in the process of representation or place-making. This paper highlights the points at which power acts and demonstrate that all representations of place – including augmented realities derived from social media – are products of and productive of, social relationships and associated power relations.”
Building upon a case study of Abbottabad, Pakistan after the raid on Osama bin Laden’s compound we construct a four-part typology of the power relations emerging from social practices that enact augmented realities. These include: Distributed power, the complex and socially/spatially distributed authorship of user-generated geospatial content; Communication power, the ways in which particular representations gain prominence; language is a particularly key variable; Code power, the autonomy of software code to regulate actions, or mediate content, or ordering representations in particular ways; and Timeless power, the ways in which digital representations of place reconfigure temporal relationships, particularly sequence and duration, between people and events.
The People’s Platform
Book Review by Tim Wu in the New York Times: “Astra Taylor is a documentary filmmaker who has described her work as the “steamed broccoli” in our cultural diet. Her last film, “Examined Life,” depicted philosophers walking around and talking about their ideas. She’s the kind of creative person who was supposed to benefit when the Internet revolution collapsed old media hierarchies. But two decades since that revolution began, she’s not impressed: “We are at risk of starving in the midst of plenty,” Taylor writes. “Free culture, like cheap food, incurs hidden costs.” Instead of serving as the great equalizer, the web has created an abhorrent cultural feudalism. The creative masses connect, create and labor, while Google, Facebook and Amazon collect the cash.
Taylor’s thesis is simply stated. The pre-Internet cultural industry, populated mainly by exploitative conglomerates, was far from perfect, but at least the ancien régime felt some need to cultivate cultural institutions, and to pay for talent at all levels. Along came the web, which swept away hierarchies — as well as paychecks, leaving behind creators of all kinds only the chance to be fleetingly “Internet famous.” And anyhow, she says, the web never really threatened to overthrow the old media’s upper echelons, whether defined as superstars, like Beyoncé, big broadcast television shows or Hollywood studios. Instead, it was the cultural industry’s middle classes that have been wiped out and replaced by new cultural plantations ruled over by the West Coast aggregators.
It is hard to know if the title, “The People’s Platform,” is aspirational or sarcastic, since Taylor believes the classless aura of the web masks an unfair power structure. “Open systems can be starkly inegalitarian,” she says, arguing that the web is afflicted by what the feminist scholar Jo Freeman termed a “tyranny of structurelessness.” Because there is supposedly no hierarchy, elites can happily deny their own existence. (“We just run a platform.”) But the effects are real: The web has reduced professional creators to begging for scraps of attention from a spoiled public, and forced creators to be their own brand.
…
The tech industry might be tempted to dismiss Taylor’s arguments as merely a version of typewriter manufacturers’ complaints circa 1984, but that would be a mistake. “The People’s Platform” should be taken as a challenge by the new media that have long claimed to be improving on the old order. Can they prove they are capable of supporting a sustainable cultural ecosystem, in a way that goes beyond just hosting parties at the Sundance Film Festival?
We see some of this in the tech firms that have begun to pay for original content, as with Netflix’s investments in projects like “Orange Is the New Black.” It’s also worth pointing out that the support of culture is actually pretty cheap. Consider the nonprofit ProPublica, which employs investigative journalists, and has already won two Pulitzers, all on a budget of just over $10 million a year. That kind of money is a rounding error for much of Silicon Valley, where losing billions on bad acquisitions is routinely defended as “strategic.” If Google, Apple, Facebook and Amazon truly believe they’re better than the old guard, let’s see it.”
See : THE PEOPLE’S PLATFORM. Taking Back Power and Culture in the Digital Age By Astra Taylor, 276 pp. Metropolitan Books/Henry Holt & Company.
The Skeleton Crew
Book Review by Edward Jay Epstein in the Wall Street Journal: “…Even in an age when we are tracked electronically by our phone companies at every single moment, about 4,000 unidentified corpses turn up in the U.S. every year, of which about half have been murdered. In 2007 no fewer than 13,500 sets of unidentified human remains were languishing in the evidence rooms of medical examiners, according to an analysis published in the National Institute of Justice Journal.
In her brilliant book “The Skeleton Crew,” Deborah Halber explains why local law enforcement often fails to investigate such deaths:”Unidentified corpses are like obtuse, financially strapped houseguests: they turn up uninvited, take up space reserved for more obliging visitors, require care and attention, and then, when you are ready for them to move on, they don’t have anywhere to go.” The result is that many of these remains are consigned to oblivion.
While the population of the anonymous dead receives only scant attention from the police or the media, it has given rise to a macabre subculture of Internet sleuthing. Ms. Halber chronicles with lucidity and wit how amateur investigators troll websites, such as the Doe Network, Official Cold Case Investigations and Websleuths Crime Sleuthing Community, and check online databases looking for matches between the reported missing and the unidentified dead. It is a grisly pursuit involving linking the images of dead bodies to the descriptions posted by people trying to find someone.
Ms. Halber devotes most of “The Skeleton Crew” to describing a handful of cases that have given rise to this bizarre avocation….”
Neuroeconomics, Judgment, and Decision Making
New edited book by Evan A. Wilhelms, and Valerie F. Reyna: “This volume explores how and why people make judgments and decisions that have economic consequences, and what the implications are for human well-being. It provides an integrated review of the latest research from many different disciplines, including social, cognitive, and developmental psychology; neuroscience and neurobiology; and economics and business.
The book has six areas of focus: historical foundations; cognitive consistency and inconsistency; heuristics and biases; neuroeconomics and neurobiology; developmental and individual differences; and improving decisions. Throughout, the contributors draw out implications from traditional behavioral research as well as evidence from neuroscience. In recent years, neuroscientific methods have matured, beyond being simply correlational and descriptive, into theoretical prediction and explanation, and this has opened up many new areas of discovery about economic behavior that are reviewed in the book. In the final part, there are applications of the research to cognitive development, individual differences, and the improving of decisions.
The book takes a broad perspective and is written in an accessible way so as to reach a wide audience of advanced students and researchers interested in behavioral economics and related areas. This includes neuroscientists, neuropsychologists, clinicians, psychologists (developmental, social, and cognitive), economists and other social scientists; legal scholars and criminologists; professionals in public health and medicine; educators; evidence-based practitioners; and policy-makers.”
The book takes a broad perspective and is written in an accessible way so as to reach a wide audience of advanced students and researchers interested in behavioral economics and related areas. This includes neuroscientists, neuropsychologists, clinicians, psychologists (developmental, social, and cognitive), economists and other social scientists; legal scholars and criminologists; professionals in public health and medicine; educators; evidence-based practitioners; and policy-makers.”
The Quiet Movement to Make Government Fail Less Often
in The New York Times: “If you wanted to bestow the grandiose title of “most successful organization in modern history,” you would struggle to find a more obviously worthy nominee than the federal government of the United States.
In its earliest stirrings, it established a lasting and influential democracy. Since then, it has helped defeat totalitarianism (more than once), established the world’s currency of choice, sent men to the moon, built the Internet, nurtured the world’s largest economy, financed medical research that saved millions of lives and welcomed eager immigrants from around the world.
Of course, most Americans don’t think of their government as particularly successful. Only 19 percent say they trust the government to do the right thing most of the time, according to Gallup. Some of this mistrust reflects a healthy skepticism that Americans have always had toward centralized authority. And the disappointing economic growth of recent decades has made Americans less enamored of nearly every national institution.
But much of the mistrust really does reflect the federal government’s frequent failures – and progressives in particular will need to grapple with these failures if they want to persuade Americans to support an active government.
When the federal government is good, it’s very, very good. When it’s bad (or at least deeply inefficient), it’s the norm.
The evidence is abundant. Of the 11 large programs for low- and moderate-income people that have been subject to rigorous, randomized evaluation, only one or two show strong evidence of improving most beneficiaries’ lives. “Less than 1 percent of government spending is backed by even the most basic evidence of cost-effectiveness,” writes Peter Schuck, a Yale law professor, in his new book, “Why Government Fails So Often,” a sweeping history of policy disappointments.
As Mr. Schuck puts it, “the government has largely ignored the ‘moneyball’ revolution in which private-sector decisions are increasingly based on hard data.”
And yet there is some good news in this area, too. The explosion of available data has made evaluating success – in the government and the private sector – easier and less expensive than it used to be. At the same time, a generation of data-savvy policy makers and researchers has entered government and begun pushing it to do better. They have built on earlier efforts by the Bush and Clinton administrations.
The result is a flowering of experiments to figure out what works and what doesn’t.
New York City, Salt Lake City, New York State and Massachusetts have all begun programs to link funding for programs to their success: The more effective they are, the more money they and their backers receive. The programs span child care, job training and juvenile recidivism.
The approach is known as “pay for success,” and it’s likely to spread to Cleveland, Denver and California soon. David Cameron’s conservative government in Britain is also using it. The Obama administration likes the idea, and two House members – Todd Young, an Indiana Republican, and John Delaney, a Maryland Democrat – have introduced a modest bill to pay for a version known as “social impact bonds.”
The White House is also pushing for an expansion of randomized controlled trials to evaluate government programs. Such trials, Mr. Schuck notes, are “the gold standard” for any kind of evaluation. Using science as a model, researchers randomly select some people to enroll in a government program and others not to enroll. The researchers then study the outcomes of the two groups….”