Closing the Feedback Loop: Can Technology Bridge the Accountability Gap


(WorldBank) Book edited by Björn-Sören Gigler and Savita Bailur:  “This book is a collection of articles, written by both academics and practitioners as an evidence base for citizen engagement through information and communication technologies (ICTs). In it, the authors ask: how do ICTs empower through participation, transparency and accountability? Specifically, the authors examine two principal questions: Are technologies an accelerator to closing the “accountability gap” – the space between the supply (governments, service providers) and demand (citizens, communities, civil society organizations or CSOs) that requires bridging for open and collaborative governance? And under what conditions does this occur? The introductory chapters lay the theoretical groundwork for understanding the potential of technologies to achieving intended goals. Chapter 1 takes us through the theoretical linkages between empowerment, participation, transparency and accountability. In Chapter 2, the authors devise an informational capability framework, relating human abilities and well-being to the use of ICTs. The chapters to follow highlight practical examples that operationalize ICT-led initiatives. Chapter 3 reviews a sample of projects targeting the goals of transparency and accountability in governance to make preliminary conclusions around what evidence exists to date, and where to go from here. In chapter 4, the author reviews the process of interactive community mapping (ICM) with examples that support general local development and others that mitigate natural disasters. Chapter 5 examines crowdsourcing in fragile states to track aid flows, report on incitement or organize grassroots movements. In chapter 6, the author reviews Check My School (CMS), a community monitoring project in the Philippines designed to track the provision of services in public schools. Chapter 7 introduces four key ICT-led, citizen-governance initiatives in primary health care in Karnataka, India. Chapter 8 analyzes the World Bank Institute’s use of ICTs in expanding citizen project input to understand the extent to which technologies can either engender a new “feedback loop” or ameliorate a “broken loop”. The authors’ analysis of the evidence signals ICTs as an accelerator to closing the “accountability gap”. In Chapter 9, the authors conclude with the Loch Ness model to illustrate how technologies contribute to shrinking the gap, why the gap remains open in many cases, and what can be done to help close it. This collection is a critical addition to existing literature on ICTs and citizen engagement for two main reasons: first, it is expansive, covering initiatives that leverage a wide range of technology tools, from mobile phone reporting to crowdsourcing to interactive mapping; second, it is the first of its kind to offer concrete recommendations on how to close feedback loops.”

Innovation And Inequality


Edited book on “Emerging Technologies in an Unequal World”: “Susan Cozzens, Dhanaraj Thakur, and the other co-authors ask how the benefits and costs of emerging technologies are distributed amongst different countries – some rich and some poor. Examining the case studies of five technologies across eight countries in Africa, Europe and the Americas, the book finds that the distributional dynamics around a given technology are influenced by the way entrepreneurs and others package the technology, how governments promote it and the existing local skills and capacity to use it. These factors create social and economic boundaries where the technology stops diffusing between and within countries. The book presents a series of recommendations for policy-makers and private sector actors to move emerging technologies beyond these boundaries and improve their distributional outcomes.
Offering a broad range of mature and relatively new emerging technologies from a diverse set of countries, the study will strongly appeal to policy-makers in science, technology and innovation policy. It will also benefit students and academics interested in innovation, science, technology and innovation policy, the economics of innovation, as well as the history and sociology of technology.
Full table of contents

E-Expertise: Modern Collective Intelligence


Book by Gubanov, D., Korgin, N., Novikov, D., Raikov, A.: “This book focuses on organization and mechanisms of expert decision-making support using modern information and communication technologies, as well as information analysis and collective intelligence technologies (electronic expertise or simply e-expertise).
Chapter 1 (E-Expertise) discusses the role of e-expertise in decision-making processes. The procedures of e-expertise are classified, their benefits and shortcomings are identified, and the efficiency conditions are considered.
Chapter 2 (Expert Technologies and Principles) provides a comprehensive overview of modern expert technologies. A special emphasis is placed on the specifics of e-expertise. Moreover, the authors study the feasibility and reasonability of employing well-known methods and approaches in e-expertise.
Chapter 3 (E-Expertise: Organization and Technologies) describes some examples of up-to-date technologies to perform e-expertise.
Chapter 4 (Trust Networks and Competence Networks) deals with the problems of expert finding and grouping by information and communication technologies.
Chapter 5 (Active Expertise) treats the problem of expertise stability against any strategic manipulation by experts or coordinators pursuing individual goals.
The book addresses a wide range of readers interested in management, decision-making and expert activity in political, economic, social and industrial spheres.”

Design for Policy


Book edited by Christian Bason, Director, MindLab Copenhagen: ” Design for Policy is the first publication to chart the emergence of collaborative design approaches to innovation in public policy. Drawing on contributions from a range of the world’s leading academics, design practitioners and public managers, Design for policy provides a rich, detailed analysis of design as a tool for addressing public problems and capturing opportunities for achieving better and more efficient societal outcomes.
In his introduction, the author suggests that design may offer a fundamental reinvention of the art and craft of policy making for the 21st century. From challenging current problem spaces to driving the creative quest for new solutions and shaping the physical and virtual artefacts of policy implementation, design holds a significant yet largely unexplored potential.
The book is structured in three main sections, covering the global context of the rise of design for policy, in-depth case studies of the application of design to policy making, and a guide to concrete design tools for policy intent, insight, ideation and implementation. Design for policy is concluded with a summary chapter which reviews the key contributions and lays out a future agenda for design in government, suggesting how to position design more firmly on the public policy stage.
Design for Policy is intended as a resource for government departments, public service organizations and institutions, schools of design and public management, think tanks and consultancies that wish to understand and use design as a tool for public sector reform and innovation.”

Revolution in the Age of Social Media


Book by Linda Herrera on the “Egyptian Popular Insurrection and the Internet”: “Egypt’s January 25 revolution was triggered by a Facebook page and played out both in virtual spaces and the streets. Social media serves as a space of liberation, but it also functions as an arena where competing forces vie over the minds of the young as they battle over ideas as important as the nature of freedom and the place of the rising generation in the political order. This book provides piercing insights into the ongoing struggles between people and power in the digital age.”

The Cultural Imaginary of the Internet


Book by Majid Yar on Virtual Utopias and Dystopias: “Contemporary culture offer contradictory views of the internet and new media technologies, painting them in extremes of optimistic enthusiasm and pessimistic foreboding. While some view them as a repository of hopes for democracy, freedom and self-realisation, others consider these developments as sources of alienation, dehumanisation and danger. This book explores such representations, and situates them within the traditions of utopian and dystopian thought that have shaped the Western cultural imaginary. Ranging from ancient poetry to post-humanism, and classical sociology to science fiction, it uncovers the roots of our cultural responses to the internet, which are centred upon a profoundly ambivalent reaction to technological modernity. Majid Yar argues that it is only by better understanding our society’s reactions to technological innovation that we can develop a balanced and considered response to the changes and challenges that the internet brings in its wake.”

The Collective Intelligence Handbook: an open experiment


Michael Bernstein: “Is there really a wisdom of the crowd? How do we get at it and understand it, utilize it, empower it?
You probably have some ideas about this. I certainly do. But I represent just one perspective. What would an economist say? A biologist? A cognitive or social psychologist? An artificial intelligence or human-computer interaction researcher? A communications scholar?
For the last two years, Tom Malone (MIT Sloan) and I (Stanford CS) have worked to bring together all these perspectives into one book. We are nearing completion, and the Collective Intelligence Handbook will be published by the MIT Press later this year. I’m still relatively dumbfounded by the rockstar lineup we have managed to convince to join up.

It’s live.

Today we went live with the authors’ current drafts of the chapters. All the current preprints are here: http://cci.mit.edu/CIchapterlinks.html

And now is when you come in.

But we’re not done. We’d love for you — the crowd — to help us make this book better. We envisioned this as an open process, and we’re excited that all the chapters are now at a point where we’re ready for critique, feedback, and your contributions.
There are two ways you can help:

  • Read the current drafts and leave comments inline in the Google Docs to help us make them better.
  • Drop suggestions in the separate recommended reading list for each chapter. We (the editors) will be using that material to help us write an introduction to each chapter.

We have one month. The authors’ final chapters are due to us in mid-June. So off we go!”

Here’s what’s in the book:

Chapter 1. Introduction
Thomas W. Malone (MIT) and Michael S. Bernstein (Stanford University)
What is collective intelligence, anyway?
Chapter 2. Human-Computer Interaction and Collective Intelligence
Jeffrey P. Bigham (Carnegie Mellon University), Michael S. Bernstein (Stanford University), and Eytan Adar (University of Michigan)
How computation can help gather groups of people to tackle tough problems together.
Chapter 3. Artificial Intelligence and Collective Intelligence
Daniel S. Weld (University of Washington), Mausam (IIT Delhi), Christopher H. Lin (University of Washington), and Jonathan Bragg (University of Washington)
Mixing machine intelligence with human intelligence could enable a synthesized intelligent actor that brings together the best of both worlds.
Chapter 4. Collective Behavior in Animals: An Ecological Perspective
Deborah M. Gordon (Stanford University)
How do groups of animals work together in distributed ways to solve difficult problems?
Chapter 5. The Wisdom of Crowds vs. the Madness of Mobs
Andrew W. Lo (MIT)
Economics has studied a collectively intelligent forum — the market — for a long time. But are we as smart as we think we are?
Chapter 6. Collective Intelligence in Teams and Organizations
Anita Williams Woolley (Carnegie Mellon University), Ishani Aggarwal (Georgia Tech), Thomas W. Malone (MIT)
How do the interactions between groups of people impact how intelligently that group acts?
Chapter 7. Cognition and Collective Intelligence
Mark Steyvers (University of California, Irvine), Brent Miller (University of California, Irvine)
Understanding the conditions under which people are smart individually can help us predict when they might be smart collectively.

Chapter 8. Peer Production: A Modality of Collective Intelligence
Yochai Benkler (Harvard University), Aaron Shaw (Northwestern University), Benjamin Mako Hill (University of Washington)
What have collective efforts such as Wikipedia taught us about how large groups come together to create knowledge and creative artifacts?

After Sustainable Cities?


New book edited by Mike Hodson, and Simon Marvin: “A sustainable city has been defined in many ways. Yet, the most common understanding is a vision of the city that is able to meet the needs of the present without compromising the ability of future generations to meet their own needs. Central to this vision are two ideas: cities should meet social needs, especially of the poor, and not exceed the ability of the global environment to meet needs.
After Sustainable Cities critically reviews what has happened to these priorities and asks whether these social commitments have been abandoned in a period of austerity governance and climate change and replaced by a darker and unfair city. This book provides the first comprehensive and comparative analysis of the new eco-logics reshaping conventional sustainable cities discourse and environmental priorities of cities in both the global north and south. The dominant discourse on sustainable cities, with a commitment to intergenerational equity, social justice and global responsibility, has come under increasing pressure. Under conditions of global ecological change, international financial and economic crisis and austerity governance new eco-logics are entering the urban sustainability lexicon – climate change, green growth, smart growth, resilience and vulnerability, ecological security. This book explores how these new eco-logics reshape our understanding of equity, justice and global responsibility, and how these more technologically and economically driven themes resonate and dissonate with conventional sustainable cities discourse. This book provides a warning that a more technologically driven and narrowly constructed economic agenda is driving ecological policy and weakening previous commitment to social justice and equity.
After Sustainable Cities brings together leading researchers to provide a critical examination of these new logics and identity what sort of city is now emerging, as well as consider the longer-term implication on sustainable cities research and policy.”

The Social Machine


New book by Judith Donath: “Computers were first conceived as “thinking machines,” but in the twenty-first century they have become social machines, online places where people meet friends, play games, and collaborate on projects. In this book, Judith Donath argues persuasively that for social media to become truly sociable media, we must design interfaces that reflect how we understand and respond to the social world. People and their actions are still harder to perceive online than face to face: interfaces are clunky, and we have less sense of other people’s character and intentions, where they congregate, and what they do.
Donath presents new approaches to creating interfaces for social interaction. She addresses such topics as visualizing social landscapes, conversations, and networks; depicting identity with knowledge markers and interaction history; delineating public and private space; and bringing the online world’s open sociability into the physical world. Donath asks fundamental questions about how we want to live online and offers thought-provoking designs that explore radically new ways of interacting and communicating.”

Learning from The Wealth of the Commons


Paper by Mae Shaw in Special issue of the Community Development Journal on “Commons Sense New thinking about an old idea: “We are poised between an old world that no longer works and a new one struggling to be born. Surrounded by centralized hierarchies on the one hand and predatory markets on the other, people around the world are searching for alternatives’.

This is the starting point for what David Bollier and Silke Helfrich, the editors of The Wealth of the Commons: A World Beyond Market and State (2012), describe as ‘an extended global exercise in commoning’ – Peter Linebaugh’s term for ‘the self-determination of commoners in managing their shared resources’ (p. 396). In other words, the book itself is offered as an active process of ‘making the path’ by presenting ‘some of the most promising new paths now being developed’. It is intended to be ‘rigorous enough for academic readers yet accessible enough for the layperson’. In this, it more than achieves its ambitions. The Wealth of the Commons is an edited collection of seventy-three short papers from thirty countries: ‘a collective venture of sharing, collaboration, negotiation and creative production among some of the most diverse commons scholars, activists and projects leaders imaginable’. This rich and diverse source of knowledge and inspiration could be described as ‘polyvocal’ in the sense that it presents a multiplicity of voices improvising around a single theme – sometimes in harmony, sometimes discordant, but always interesting.

The book brings together an impressive collection of contributors from different places, backgrounds and interests to explore the meaning of the commons and to advocate for it ‘as a new paradigm’ for the organization of public and private life. In this sense, it represents a project rather than an analysis: essentially espousing a cause with imperative urgency. This is not necessarily a weakness, but it does raise specific questions about what is included and what is absent or marginalized in this particular selection of accounts, and what might be lost along the way. What counts as ‘commons’ or ‘the commons’ or ‘the common’ (all used in the text) is a subject of discussion and contestation here, as elsewhere. The effort to ‘name and claim’ is an integral aspect of the project. As Jeffrey et al. (2012, p. 10) comment, ‘the struggle for the commons has never been without its own politics of separation and division’, raising valid questions about the prospects for a coherent paradigm at this stage. At the very least, however, this rich resource may prove seminal in countering those dominant paradigms of growth and development in which structural and cultural adjustments ‘serve as a justifying rhetoric for continuity in plunder’ of common resources (Mattei, p. 41).

The contributions fall into three general categories: those offering a critique of existing ‘increasingly dysfunctional’ market/state relations; those that ‘enlarge theoretical understandings of the commons as a way to change the world’; and those that ‘describe innovative working projects which demonstrate the feasibility’ of the commons.

What counts as the commons?

As acknowledged in many of the chapters, defining the commons in any consistent and convincing way can be deeply problematic. Like ‘community’ itself, it can be regarded to some degree as an ideological portmanteau which contains a variety of meanings. Nonetheless, there is a general commitment to confront such difficulties in an open way, and to be as clear as possible about what the commons might represent, what it might replace, and what it should not be confused with. Put most simply, the commons refers to what human beings share in nature and society that should be cherished for all now and for the future: ‘the term … provides the binding element between the natural and the social or cultural worlds’ (Weber p.11). Its profound challenge to the logic of competitive capitalist relations, therefore, is to ‘validate new schemes of human relations, production and governance … commonance’ (Bollier and Helfrich, p. xiv) that penetrate all levels of public and private life. This idea is explored in detail in many of the contributions.

The commons, then, claims to represent a philosophical stance, an intellectual framework, a moral and economic imperative, a set of organizing principles and commitments, a movement, and an emerging ‘global community of practice’ (O’Connell, 2012). It has also developed an increasingly shared discourse, which is designed to unsettle institutionalized norms and values and to reclaim or remake the language of co-operation, fairness and social justice. As the editorial points out, the language of capitalism is one that becomes ‘encoded into the epistemology of our language and internalized by people’. In community development, and elsewhere, we have become sensitized to the way in which progressive language can be appropriated to support individualistic market values. When empowerment can mean facilitated asset-stripping of local communities, and solidarity targets can be set by government (e.g. Scottish Government, 2007), then we must be wary about assuming proprietorial closure on the term ‘commons’ itself.

As Federici, in a particularly persuasive chapter, warns: ‘… capital is learning about the virtues of the common good’ (p. 46). She argues that, ‘since at least the 1990s, the language of the commons has been appropriated … by the World Bank and put at the service of privatization’. For this reason, it is important to think of the commons as a ‘quality of relations, a principle of co-operation and of responsibility to each other and to the earth, the forests, the seas, the animals’ (p. 50). This produces a different operational logic, which is explored in depth across the collection.

Deficiencies in the commons framework

To advance the commons as ‘a new paradigm’, it is necessary to locate it historically and to show the ways in which it has been colonized and compromised, as some of these pieces do. It may seem ironic that the meaning of ‘the commons’ to many people in the UK, for example, is that bear pit of parliamentary business, the House of Commons, in which adversarial rather than consensual politics is the order of the day. Reclaiming such foundational ideas is a lengthy and demanding process, as David Graeber shows in The Democracy Project, his recent account of the Occupy Movement, which for a time commanded considerable international interest. Drawing on Linebaugh, Federici contends that ‘commons have been the thread that has connected the history of the class struggle into our time’.

It is unfortunate, therefore, that the volume fails to address the relationship between organized labour and the commons, as highlighted in the introduction, because there is a distinctive contribution to be made here. As Harvey (2012) argues, decentralization and autonomy are also primary vehicles for reinforcing neoliberal class strategies of social reproduction and producing greater inequality. For example, in urban environments in particular, ‘the better the common qualities a social group creates, the more likely it is to be raided and appropriated by private profit-maximising interests’ leading inexorably to economic cleansing of whole areas. Gentrification and tourism are the clearest examples. The salience of class in general is an underdeveloped line of argument. If this authoritative collection is anything to go by, this may be a significant deficiency in the commons framework.

Without historical continuity – honouring the contribution of those ‘commoners’ who came before in various guises and places – there is a danger of falling into the contemporary trap of regarding ‘innovation’ as a way of separating us from our past. History in the past as well as in the making is as essential a part of our commons as is the present and the future – material, temporal and spiritual….”