About: “Sludge audits are a way to identify, quantify and remove sludge (unnecessary frictions) from government services. Using the NSW Government sludge audit method, you can
- understand where sludge is making your government service difficult to access
- quantify the impact of sludge on the community
- know where and how you can improve your service using behavioural science
- measure the impact of your service improvements…(More)”.
